Tag Archive for: Women in tech

Women in Tech: Is a “Widespread Cultural Reset” on the Horizon?

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women in techAmidst a global acceleration of the tech transformation, the shortage of tech talent is becoming increasingly pressing. Accenture is advocating that a “widespread cultural reset” is needed to address the gaps in women’s representation in tech.

COVID-19 Disproportionately Affected Women In Tech, Too

A recent tech report by Kapersky showed that over half of surveyed IT professionals felt that women in senior tech roles had increased and gender equality had improved.

But nearly half the women in tech felt COVID-19 effects had delayed, not accelerated, their own career progression, largely due to the challenges of balancing home/work life while taking on a disproportional amount of cleaning, childcare, and homeschooling responsibilities. Four out of every ten women felt these pressures had kept them from pursuing career changes, and the same amount felt men had faster career progression. Not to mention that male-majority teams dominate female-majority teams at nearly a 5 to 1 ratio.

Another 2021 “Women in Tech Report” by TrustRadius shared that women were equally as likely to claim the pandemic had a negative impact on their careers as a positive one. But men (54%) were more likely than women (42%) to perceive the remote work office in the past year had been positive for women.

57% of women in tech felt burnt out, relative to only 36% of men. Women in tech were more likely to have worked overtime, taken on more responsibility at work, and have much greater childcare responsibility than male counterparts. They were also twice as likely to have lost their jobs or been furloughed since the pandemic began.


The report found that “bro culture” remained pervasive in tech firms, but interestingly only 63% of women in IT/engineering roles reported this, relative to 80%+ in sales and marketing roles in tech firms.

Intervention: Unbiasing Systems and Caregiving Support

In identifying the best tech companies for women, Anita B concluded from their 2021 Top Companies for Women Technologists report that those organizations which focused on unbiasing systems such as recruitment and performance management, rather than just training on raising awareness of bias, had much stronger representation of black women and Latinx women. The report found that companies with mandatory training on unbiasing the hiring process have 20% more tech women and tech women hires.

When it comes to women of color, companies that provide caregiving support as a benefit had higher levels of black and Latinx women, especially at the senior and executive levels. Companies that conducted intersectional pay audits had 30% more women hires, 90% more black women hires, and 80% more Latinx women hires.

Wake-up Call: “Widespread Cultural Reset”

Accenture’s Resetting Tech Culture 2020 report found that an inclusive culture that enables everyone’s voice to be heard at both the academic and professional levels is the “master key that unlocks opportunities for women who are studying and working in technology.” The pillars of “more-inclusive culture”, underpinned by 40 specific factors, are “bold leadership, comprehensive action and empowering environment”.

For example, only 1 in 20 tech women feel like an “outsider” in more-inclusive colleges, whereas 1 in 4 women feel this way in less-inclusive colleges. Among more-inclusive cultures, all women are much more likely to see a clear pathway from studying STEM to a related career and are much more likely to enjoy their jobs. And while literally half of women in tech roles among less-inclusive cultures feel they are made to feel their job is “not for people like them”, this drops to 16% in more-inclusive cultures. Also, in more- inclusive workplace cultures, the likelihood of women advancing to manager and beyond by age 30 increases by 61%; for women of color it increases by a staggering 77%.”

But Accenture found that HR professionals tend to significantly undervalue the importance of building a more-inclusive culture and support in retaining and advancing women in tech roles, only 38% seeing it as effective, when it’s the number one reason why women leave tech jobs, and alongside with more role models, the top factor listed for attraction.

Accenture is advocating for a “widespread cultural reset” to drive the much-needed change in tech, projecting in just one example, that if every company had a culture like the top 20% more-inclusive ones, annual attrition of women in tech could drop by 70% and 1.4 million more women would be retained by 2030.

Overall, Fortune points out that women need the same conditions to thrive in tech as anyone needs to thrive: “encouragement; hands-on tech discovery in school; the presence of role models in leadership positions; mentorship; executive sponsorship; fair pay; workplace inclusion; and the flexibility to parent while employed.”

By Aimee Hansen

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Loredana Crisan: VP, Messaging Experience — Messenger & Instagram

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Loredana CrisanIn her role at Meta, Loredana Crisan leads the product and engineering teams crafting messaging experiences for the billion-strong community on Messenger and Instagram. From formally studying musical composition in her birth country of Romania to influencing how we connect daily at one of tech’s giants, Crisan shares with theglasshammer on why she focuses on creating over achieving, how her background in music infuses her creative approach to designing experiences and how building teams of complementary experts is like creating a symphony orchestra.

Q. You’ve gone from studying musical composition in Romania, to product and graphic design in tech, to heading up the entire product experience on Messenger. What thread have you followed to be where you are?

My formal education is in classical music, and I didn’t study STEM or design in school. It would have been easy for people to brush me off and assume I wasn’t qualified for a career in tech. However, my educational background in music composition and the years spent practicing an instrument has helped shape my focus on long term outcomes and helped me develop my own leadership and problem-solving skills.

My success was not a straight path, especially not being an American and not trained as a designer. But, I never thought of these as hurdles, instead I remained open to opportunities.

I did not make an explicit decision to work in tech — I joined a start-up as a sound engineer. We were working on a product, and I really wanted to make that product better. To do that, I had to switch mediums from sound to visuals. Using my creativity from music, I went from different mediums, sound to UI. Moving to Product, I went from creating the experience to executing the experience, and leaning into the vision for how people use the experience.

Q. How do you see the tech industry as enhanced by non-traditional candidates like yourself?

As a product team leader, when recruiting, I seek out qualities like resourcefulness, creativity, and other traits that don’t necessarily jump off the page when reading a resume or browsing a LinkedIn profile.

I’d encourage all product leaders to be more open-minded throughout the recruitment process. Just because a candidate’s background differs from the conventional, doesn’t mean they aren’t qualified.

Q. We understand you are passionate about “relinquishing gender stereotypes” in the tech industry. Tell us more about your experience as a woman in tech.

I honestly wish the world was a lot less gendered. Biases exist of course, but looking at my tween kids, they’re starting to reject these constructs and it’s so much freer for them.

I’ve worked in male-dominated industries quite a bit. I have a deep belief that regardless of gender, if you overcome imposter feelings, you learn, develop and grow. I don’t stop to think about what would have happened if I wasn’t a woman.

I’ve learned to embrace my inner self and inner weirdness and break away from stereotypes – even gender. You can see this expressed in artwork we design on Messenger. We’re hoping to help people express how they really feel whether that’s through an AR effect, camera sticker, or 360-degree immersive background.

Q. You emphasize “creating vs. achieving” as a secret to your success. Can you expand on what this means to you?

In a music setting, you don’t just pick what you want to play and skip ahead to the performance. It’s all about what goes into the preparation and development of that performance.

This is true for product teams too. Focusing on the outcome exclusively robs your team of the joy of paying attention to the details. To set your team up for success, allow them to focus on the flow of making something exciting every step of the way.

For example, earlier this year when we unveiled Soundmojis, our team was focused on creating fun, delightful sounds that could be used across a broad range of contexts. In one instance, our sound engineers even travelled to an organic California farm to record actual goats! By allowing my team to be creative and enjoy the process of developing the Soundmojis, we were ultimately able to create experiences that are also fun for our users.

Q. You have paralleled building a team of experts to auditioning a band and compared working with teams to creating a symphony. Can you tell us more?

The beauty of an orchestra performance lies in hearing very different instruments come together to create one harmonious and complex piece of music. Whether you’re performing in front of an audience, developing hardware, or creating a new user interface (UI), putting together an effective team means thinking in a holistic manner.

If you were to hire only cellists for an orchestra, the resulting music would be limited to their specialist capabilities. It would miss the rhythmic beat of the percussion section, the timbre of the brass section, and so much more. Similarly, if you have a team made up of designers, your product may have a beautiful UI but clunky functionality supporting it. It’s only when you have the right mix of skills, along with an open work environment, that all the necessary elements can come together.

Also keep in mind that generalists can give your team more flexibility whereas specialists bring a high level of expertise in their field. When working on a project, having those generalists involved can help ensure every part of a product is getting the attention it needs throughout development. Any good team needs a mix of specialists and generalists to bring a variety of skills and perspectives to building products.

When we’re working, I like to tell my team to “mind the gap” – meaning the gap between what they do, whether that’s engineering, design, or business strategy, and what their teammates do. This is where the real opportunity lies for teams to be creative, push boundaries and deliver innovations to users.

Q. What particularly fascinates you and propels you each day?

Life happens on Messenger. Anything that can happen with friends and family can happen together on the app. It’s interesting to work on a product that has so much humanity baked in. When I decided not to be a musician anymore, I wanted to go back to school to learn psychology. Of course, much of psychology has to do with relationships. I was interested in how people relate to one another. Messenger is a place where people grow old and form new relationships.

Q. What does it mean to “push the boundaries” in your work? What are some of the key trends that grasp your attention, and where do you think we are going next?

To push the boundaries in modern communication means to continue to innovate how we can bring people together and build close connections via Messenger. Some key messaging trends that grasp my attention would be the evolution of multimedia, audio, and video.

Over 1.4 billion images are sent every day on Messenger–meaning nearly every 1 in 20 messages sent on Messenger is a photo. For the true math whizzes, that’s about 12,000 photos per second! While photos will always play an important role in visual communication and building close connections, I suspect that audio will begin to override image messaging as the trend continues to rise. Messenger hit an all-time high with people sending more than 400 million voice notes daily.

Additionally, video has become an extension of messaging, especially as keeping in touch took on a new level of importance as a global pandemic sent us all indoors. We had to adapt to a new way of communicating and with the pandemic in full swing, we saw the number of people in group video and audio calls nearly double earlier this year compared to last year, with time in calls growing 150%. To create a space where you could hang out and connect with your closest friends, Messenger also introduced Rooms and offered a virtual living room space to enjoy new memories when they couldn’t be in-person with Watch Together. It’s exciting to see all of the ways people are using the platform together.

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Women In Tech: Why Tech Is Increasingly Desperate For Women

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women in techThe lack of sufficient representation of women in tech at all levels is hailed as a “crisis” for the global economy. Yet the accelerating tech industry, while in massive need of highly skilled talent, is still fumbling to both bring women back to and keep them in an industry that they, for the large part, pioneered.

Global Acceleration of Tech Transformation

In 2019 and 2020, technology compromised 10% and 10.5% of US GDP, nothing compared to where it will go. The 2020 McKinsey Global Survey of executives reports how much COVID-19 has accelerated the global tech revolution: speeding up digital customer interactions by three years and digital products/services by seven years.

Whereas executives had envisioned shifts such as remote working capabilities and increased used of advanced technologies in business strategy to take 454 and 635 days respectively, these shifts happened in real time in just 10.5 and 25 day in 2020.

The U.S. Bureau of Labor Statistics projects that tech and computer related occupations will grow by 13% from 2020 to 2030. Tech occupations have a median annual wage that are 117% more than median annual wage for all occupations.

The Dice Tech Job Report shows that after a dip in 2020, tech job postings were up by 30% in Q2 of 2021 versus a year ago, creating “one of the hottest market since the dot-com era.”

Shortage of Tech Talent Is Most Acute in U.S. Financial Services

Meanwhile, a shortage of tech talent is considered the top restraining factor for adopting 64% of new technologies, and Korn Ferry is forecasting that by 2030, 85 million jobs could go unfulfilled globally, resulting in a $8.5 trillion talent shorted.

The U.S. financial services sector is anticipated to be most affected by the talent shortage, resulting in a $435.69 billion shortfall forecast, a third of the global sector total, and is anticipated to be in acute deficit within the financial services sector. India is the only country projected to have a surplus of highly skilled finance and business services tech talent by 2030, with current surplus countries such as China, Russia and UK losing that footing.

“Global financial services players are already experiencing skilled-talent shortages and are set to face the greatest talent gap of any industry sector in the next decade,” states Michael Franzino, President of Global Financial Services at Korn Ferry. “Financial services leaders need to act now or they will forfeit substantial growth opportunity.”

Women’s Representation in Tech Industry

According to the Anita B report, 2021 Top Companies for Women Technologists, women’s participation in tech (among their wide sample of firms with 100+ tech employees) slid by 2.1% from March 2020 to January 2021, to just 26.7%, a backslide after five years of progress. (Tech giants such as Apple, Facebook, Netflix and Google did not participate, where women make up about 25% of tech positions.) 18% fewer women were brought into tech positions due to hiring freezes in 2020 with a rebound in January 2021, women representing 31% of new hires that month. The share of women being promoted remained steady.

Among the participating companies, women as tech CEOs jumped from 3.9% in 2020 to 10.0% in 2021. While white women were represented from entry level (13.1%) to executive leadership (15.3%) at similar levels, representation for women of color declines as the ladder goes up. And while Asian women begin almost in parity to white women at 12.6%, they only comprise 3.7% of executive seats.

In the UK, The Guardian notes that despite the decade long agenda of boosting female representation in technology, “the percentage of women employed in tech in the UK has barely moved from 15.7% in 2009 to 17% today. And women hold just 10% of leadership roles in the industry.”

Pioneered by Women, Now Unable to Attract and Retain Them

The underrepresentation of women in STEM is a persistent theme, with hurdles across seven different levels including the drastic erosion of women’s sense of belonging in the STEM field.

“Ironically, America’s tech industry started as a majority-female industry. As Mary Ann Sieghart notes in Wired, during the 1950s and ’60s, roughly 90 percent of programmers and systems analysts were women,” writes Victoria Mosby in BizTech. “By the 1990s, however, men held most of those positions.”

As recently as 1984, women comprised nearly 40% of computer science majors at U.S. universities, and women comprised 35% of tech workers. Today, fewer than 1 of 5 Chief Information Officers at the 1,000 biggest companies are women.

Accenture’s Resetting Tech Culture 2020 report shares that women leave tech roles at a 45% higher attrition rate than men, and 50% of women who take a tech role drop it by the age of 35, 2.5x more than attrition in other positions. Meanwhile, there’s a huge disconnection between HR leaders perception and the women working in tech: HR is twice as likely to perceive it’s easy for women to thrive in tech.

What needs to shift? Next week, theglasshammer focuses on how COVID-19 has impacted women in tech and why tech is crying out for what Accenture calls a “widespread cultural reset”.

By: Aimee Hansen

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Stephanie Schultz: VP & Head of Partnerships, Amex Digital Labs

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Stephanie Schultz“It’s essential to create the space for people to be heard, especially when some aren’t as comfortable voicing their opinions,” says Stephanie Schultz. “I don’t want to be in a meeting and have everybody agree with a particular direction or discussion. I want to hear the people who are dissenting, or might have a different perspective, because it’s a pressure test – it’s helping to make sure that we’re getting to the most thoughtful outcome.”

Schultz talks looking ahead of yourself in the job hunt, going for the win-win in strategic partnerships, working in a get-it-right fintech culture and the merits of adaptive leadership.

“It’s About The Next, Next Job”

Having no clear idea of what exactly she wanted to do after college other than live in NYC, Schultz graduated with an economics and business degree from Lafayette College – feeling she’d have the breadth to explore her options while getting her feet wet.

But in 2009, she inherited a tough job market in which few of her peers were landing any positions. It was tempting to take the first offer that came – an executive assistant role at a small audio-visual music company – until a previous internship manager questioned whether it was the direction she truly wanted to go.

“She was the one who really encouraged me that whenever I was to think about a job, it’s not about that job. It’s about the next, next job,” reflects Schultz. “That was so important, because in the moment, I had not thought that way – and it was hard to turn down a job at a time when no one was getting them, but I did.”

Schultz kept applying, including at American Express. She did not get the first role she applied for, but the hiring leader recommended her for another better-suited opening, which she then landed.

“I didn’t plan to be working in fintech or at a financial services company, but I was attracted to the brand and the values of the company,” says Schultz. “So thinking about the next, next job, I realized I could spend a long time at Amex, learn a bunch of different things and really launch my career.”

Twelve years on, she’s moved from product development to heading up partnerships for Amex Digital Labs, the innovation hub working to make Amex a leader in fintech. Her team is focusing on developing the next generation of products, customer benefits and membership experiences across the evolving digital landscape through partnerships with both major tech companies and start-ups.

The Strategy of Win-Win Partnership in Fintech

“There is so much disruption happening in payments, which has really excited me and kept me passionate about the work itself,” says Schultz. “The technology is continuously evolving and so are customer needs. Payments are so foundational to everyday life, so it’s exciting to keep learning, to be on the cutting edge of improving and innovating, and to make a tangible impact in something that people do every single day.”

A recent product Schultz introduced, called Send & Split, was created in partnership with PayPal and Venmo, synonymous with peer-to-peer payments. Rather than create their own platform, the Amex Digital Labs team worked with PayPal and Venmo to develop a unique digital integration within the Amex mobile app to create a better customer experience – enabling Card Members to send money to friends and family without the standard Venmo or Paypal credit card fee. Her team also developed value-added features like enabling the splitting of transactions, such as an AirBNB stay or dinner, making it seamless to share bills and ease the social interactions between users.

Not only does she have a reputation for getting stuff done, but also for being able to navigate the tougher territories of strategic partnership. She feels if you come from a receptive solution space, there is often a win-win meeting ground to be found amidst conflict.


“I feel that throughout the years at Amex, I’ve been the person at the helm of some of the more complex questions or unique products,” reflects Schultz. “When a lot of people are saying it just can’t be done, that is the point at which they bring me in to help lead and figure it out.”

Her approach is not to force or strong-arm an outcome but rather – in the context of long-standing relationships across multiple lines of Amex business, complicated initiatives, and unchartered territories – to seek and find a workable and lasting solution for all involved.

“Building relationships is core to what I do, and it’s about thinking of the bigger picture and setting those partnerships up for success,” reflects Schultz. “I used to enter a negotiation feeling as though it’s my side versus your side. Throughout the years, I’ve completely shifted my perspective: it’s not me versus you. We’re in this together, and we want this to be a lasting partnership. So how do I find what really works for both of us? It’s about being real and authentic and transparent with your objectives, and what you’re both trying to achieve, and how you can get there most effectively, together.”

An Integrated Culture of Doing it Right

One of the hardest moments at work was the day Schultz told her boss she was pregnant, because she realized she was anxious about moving towards a time of managing multiple priorities, with family first, and how big of a change it would personally be for her.

“That was a difficult moment to navigate and come to that realization, but now has been the greatest gift of all,” says Schultz. “Becoming a mom has helped me to be more efficient and effective at prioritizing my time and has been a net positive thing on who I am as an all-around human being and empathetic leader.”

Fintech is not at all a “move fast and break things” culture as you might expect, because with working with heavy regulations and major tech companies, the work culture is far more focused on doing it right than just doing it fast.

“The culture at American Express has been something that has kept me in this role. It’s a culture that welcomes the diversity of perspectives and ideas and makes the space for that,” she observes. “You would think the culture might have multiple layers of hierarchy and you have to navigate that, but that has not been my experience. The expert is in the room while the presentation is happening.”

Former Amex Vice Chairman Ed Gillian, whom Schultz was inspired by, was often on the ground floor around projects that were driving digital transformation, working beside managers and analysts.

Digital Labs also has creative ways of cultivating inspiration, as ideas come from any direction. Regularly, her team has inspiration calls where they can share anything, from an article to a new app feature, that may be inspiring them. When it comes to ideas from the ground up, the team has a forum and toolkit to equip anyone with the spark of inspiration to be able to go from idea stage to concept and then to action, while also having access to the investment and resources to get the project off the ground.

Being Adaptive in Leadership

The one thing she most wishes to impart on her mentees is the power of belief and the feeling of being championed, pointing out how teacher Rita Pierson inspired a classroom of struggling students in an underprivileged community to succeed by reframing the way they perceived themselves: “I think that sometimes people’s potential can be redefined based on what other people see in them. There were moments throughout my career when I didn’t necessarily see myself having that potential, but I had a mentor or a sponsor who saw that in me. Everybody deserves that.”

Within the Women’s Interest Network in Amex, Schultz is involved in the Ready To Lead program, mentoring and creating connections for aspiring leaders from other business units. She’s often found mentoring more like building a relationship, and particularly in her role, she often learns about new features and products from her mentees.

When it comes to being a leader, Schultz is thoroughly committed to supporting the unique working processes of each individual she manages, rather than imposing her own style of work.

“I have a more adaptive leadership style with my team. Some people might want me to roll my sleeves up and get in and white-board with them. Other people might prefer to take the challenge away and come back to me later with ideas,” says Schultz. “I personally feel I am there to set the charter for the team, to set the vision and the goals. I believe in a model of service to the people on my team. What works for you to be effective and then how do I flex my support based on what you need, to be a sounding board and roadblock remover and helpful guide along the way?”

While her style is more casual than the normal latitude of management approaches in financial services, being authentic in her own leadership has resonated and served her team and success.

Schultz spends as much time as she can with her toddler, Cooper. Since becoming a working mom, savasana has gone from the pose she could not stay still for to a treasured and glorious moment.

By Aimee Hansen

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Marie Carr: Global Growth Strategy, Insurance and Financial Services, PwC US

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Marie Carr“I’ve spent my career helping companies grow in a way that takes advantage of disruption and new trends,” says Marie Carr.

From back when the internet seemed like an insecure and unproven place to do business to Artificial Intelligence (AI), Carr helps companies determine how to grow, particularly by taking advantage of technological changes that redefine customer interactions.

“People now want you to understand them,” Carr says of the client mindset: “I need you to understand me and frame things based not on what you want to sell me but on my unique needs.”

Carr champions adoption of new technologies that can help companies create better experiences for their customers, as well as actionable data that facilitates those positive experiences.

But what’s led Carr to where she is now and how has it related to her choice of careers? She cites motivation, how faith supports her, and how to find and respond to mentorship moments.

A Motivating Mission

“I went to business school to become a better entrepreneur,” says Carr, who decided early on to get her MBA at University of Chicago Booth School of Business.

She soon began to receive feedback that she’d make a great management consultant and realized that interning at a consultancy could support her education. She joined Diamond Technology Partners for a summer and twenty-five years later, long after PwC acquired the firm in 2010, she still loves where she is.

“I’ve been very blessed to work with leadership whose mission I believe in,” she says. “It’s easier to stay when you’re working with leaders who are building a culture that’s consistent with your values.”

She was initially inspired by Diamond founder Mel Bergstein’s vision in “forging a new path.” At the time, it was “unheard of” for a firm to grow to become publicly traded so that employees could own their own stake in it.

“To be able to work in something that you’re good at with like-minded people that also have a mission of greater good,” says Carr, “was a rare combination.”

With PwC, Carr found a new mission—to help build the advisory practice and ensure that what “was excellent about Diamond became part of PwC’s DNA.”

“Ten years later, folks who were younger consultants are coming into leadership positions and living those values,” says Carr. “It’s been a good journey.”

Overcoming Adversity and Keeping Faith

Carr feels her parents and faith instilled within her the ability “to never let temporary circumstances determine what your ultimate success is going to be.”

“Whatever adversity you have to overcome, overcome it,” says Carr, describing her parent’s motto, who both experienced tough challenges in childhood. “You can’t let the fact that there may have been discrimination stop you,” she says.

Raised in faith, Carr learned to trust in a greater power, which has enabled her to be comfortable in herself and have less anxiety than some in a high-pressure field.

“It’s not just about my own ability. I have confidence in and the ability to appeal to a force higher than myself. That’s helped me to be more patient, to put myself in other’s shoes, to not be so hard on myself,” says Carr. “You have to be able to center yourself, because you’re often going to find yourself in an environment that’s not going to affirm you. So, the ability to affirm yourself is really useful.”

Learning from Everyone

“I’ve learned a lot through observation. I’m very much a student of everyone. My dad taught me that ‘even the village idiot can teach you something’,” she says. “As I got older, I learned not to rush to judgment but instead ask, how do I learn from who I’m interacting with?”

She continues, “I’ve also found that people are very generous in helping you if you help yourself. Lots of people have given me advice in the moment, so I became good at getting feedback without being sensitive or defensive,” she says. “I’ve tried to learn from everyone, because there are a lot different paths to success.”

As she’s moved through her career, Carr has realized that she hasn’t always been aware of who’s advocating for her. As a result, she makes a conscious effort to advocate for others who she feels deserve a voice in the room.

Playing sports, particularly basketball, helped shape Carr’s approach. Being on a nationally ranked basketball team in high school meant being open to coaching and learning to do things differently to improve.

“Basketball is a team sport that really requires everyone to be able to fluidly move in and out of roles, that ability to adapt,” says Carr. “It has made me always look for what I could do to draw out the best of someone I’m working with.”

Leave It Better Than You Found It

Coming from a long line of ministers and pastors, Carr approaches management consulting as part of fulfilling her desire to serve.

Her mother advised her to always invest in people. For her, helping companies to grow and adapt is about affecting all the people who depend on the work to support their lives and families. She enjoys helping people and companies reach their highest potential.

Carr has run a financial summer camp on wealth empowerment and financial literacy for several years now, working in the community with younger generations to envision their possibilities.

“We’re accountable to making a difference in the world, says Carr. “You have to leave it better than it was when you got here.”

By: Aimee Hansen

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Leah Meehan: Enterprise Data Governance, Measurement and Reporting, State Street

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Leah Meehan“The most important thing is to listen to your gut. Whatever it is, the voice in your head, there’s something that just drives you,” says Leah Meehan. “I have zero regrets in life because I’ve made every decision I had to make with the best information I had at the time.”

Meehan also talks about translating between worlds, the most important time you’ll ever invest in, diversifying your personal board of directors and creating balance through a fake commute.

Listening To Your Gut

With a master’s degree in criminal justice from Boston University, Meehan’s path threw a curveball. After about five years of working as a Correctional Program Officer, Meehan knew that civil service was not for her.

She did not resonate with the annual cycle of indiscriminate pay raises for which performance was irrelevant. She was one of four women out of a class of 84, and often had to remind herself that she had earned her place there as a woman, just like everyone. But what leaving really came down to was the undeniable knowing in her gut and heart.

“I started talking about leaving, and people thought it was crazy because the retirement package is so good and the stability and pay are good,” she recalls. “But it was one of those things in my gut that I knew I had to do, no matter, and I’m so glad I did.”

Once she first crossed to the private sector with Fidelity Investments, Meehan was involved in employee background investigations and from there she moved to analyzing behaviors related to money laundering. From there, she eventually moved towards her current focus on data governance, now with State Street.

Translating Between Two Worlds

With data and analytics becoming an even bigger part of our lives, Meehan’s work is moving and expanding, faster than ever.

She loves the ability to reach through the hard evidence of the data to prove or disprove something that the client perceives, sometimes opening up a whole area of insight they had not even considered.

“I’m a visual person and when you visualize data, it’s amazing how that can get across to people in different ways and in different languages. It doesn’t matter if you’re an introvert, an extrovert, a data person or not,” Meehan says. “When you see a visualization you know what that means—there is an art to that.”

To craft a compelling story for her clients with the data, she has to be able to listen closely and bridge the numbers with what is important to them.

“If you’re not gearing your data towards your audience, it can be totally lost on them, or falsely interpreted,” says Meehan. “You have to understand what the client is doing, what’s important to them, what their end goals are, what their process is, how they view success or failure and then you need to interpret that in the data.

“I think my job over the last 15 years has developed to be an interpreter between the technical and the business side,” she continues. “That middle section is where I live.”

Investing In Fostering Connection

Meehan feels that the most valuable mentor-mentee relationships she has developed over the years are those that came together informally, through meeting casually and recognizing a connection.

“I’ve also been lucky throughout my career to have several people sponsor me, and I mean they would go into a room and fight for me—a job, a raise, a promotion, taking on a new project,” she says. ”I’ve been fortunate to have that, and I’ve also worked hard at fostering those relationships.”

Meehan recognizes that with work to do and often pending deadlines, dropping everything to go for a half hour coffee can sometimes feel like time not well spent.

“But to me, it’s the most important time,” she iterates. “If you make those personal connections with people, it will help you down the road, personally and professionally.”

Even now, she finds nothing more rewarding as a manager than watching her team members grow and advance to dreams they have aspired to, no matter where it might take them.

“I encourage that, and to think I had a small part in their progress makes me happy,” reflects Meehan. “When I see my team doing well, spread out over the years at various firms doing what they love, and still coming back to me to let me know how they are or to ask for references, that’s what makes me the most proud.”

Diversifying Her Board of Directors

Meehan is a big believer in cultivating your own personal board of directors—the people that you can call on as advisors from a personal and professional standpoint. Recently, she’s been focusing on bringing in a greater diversity of perspectives to bounce ideas off of.

“I realized the people I go to often are very similar to me, so when I go to them for advice, they’re probably going to give me what I want to hear,” she observes. “So I have one person on my board who has been a friend for a long time, and he tells me ‘how it is’. He does not hold anything back, to the point it sometimes upsets me, but he’s helping me to move ahead; I need more of those people, to diversify my board.”

Creating Balance in Covid Times

Certainly the remote working office has impacted office dynamics, including going from wearing a suit everyday to yoga pants. But the stronger impact for Meehan has been on her work-life balance.

“In the beginning of Covid, we thought we were the lucky ones because all of our friends with kids were really struggling with homeschooling,” says Meehan, speaking for her husband and herself. “But then we went through a period where we worked more online, and our work-life balance got thrown completely off.”

Meehan realized that her friends with children at least had some consistent schedule of making dinner, putting kids to bed. Her husband and her did not have the external pulls on attention, so could work into the night and barely make dinner.

“We had to take a step back and create some boundaries,” says Meehan.

In her remote home office in Boston, she has now created a “fake commute” at both the beginning and end of her workday to mimic the transition of her twenty minute walk to work—she goes on a walk and may do yoga or meditation. She blocks off an hour in the middle of the day as well for herself, and has dinner with her husband.

Together they share a passion for travel, have summited Mount Kilimanjaro a few years back and are bound for Antarctica in 2023.

By Aimee Hansen

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Niamh Bushnell: Chief Communications Officer (CCO), Soapbox Labs

Niamh Bushnell“Communicating about things I feel passionate about feels good, even joyful.” says Niamh Bushnell, CCO of SoapBox Labs, based in Dublin.

Bushnell shares her passion for Ireland’s technology prowess, the importance of equitable AI and the challenges for women in technology. 

Tech Was The Ticket, Ireland Was the Passion

Coming out of university in the mid-90’s, Bushnell was keen to travel, use her foreign languages (Spanish, French and Italian), and work with smart, exciting people.

“So it wasn’t a love of technology itself that attracted me to the tech industry.” she admits. “I’ve always had those two sides, working with savvy tech entrepreneurs and representing tech companies, but not being a ‘tech person’ myself. What I did love, and was drawn to, was their smarts, and the universality and the dynamism of the industry.”

During 16 years based in the NYC area, she worked on supporting Irish, European and other international start-ups in entering the U.S. market. While adventure may have drawn her to tech, what compelled her to remain has been the opportunity to secure Ireland’s place in the “pantheon of technology champions.”

“For someone who loves to travel and has a global mindset, I’m also very committed to supporting local – be where you are, get involved in where you, shop where you are,” says Bushnell. “I was 16 years in NYC when I saw an ad for a leadership role in Dublin – to be the face of the indigenous tech industry there, to tell the story of Dublin as a city of technology and innovation. It read like a job tailor made for me, with a mission I could be really excited about.” 

In 2014, as Dublin Commissioner for Startups, she returned home with family, where she launched popular initiatives like the First Friday Brekkie, the publication Dublin Globe (to tell the stories of Irish tech companies), the data tracking platform TechIreland, and female founder focused activities like the €100M campaign, and the video series Female Founder Fridays.

“People think that multinational companies are the only Irish tech stories,” states Bushnell. “But there are over 2000 Irish startups and scale-ups expanding globally with technology homegrown in Ireland. I was just really fired up to tell that story.”

The Power of Tech Networking

As Commissioner, Bushnell’s strategy was to focus on promoting “the best of the best” Irish companies to achieve international traction.

“My philosophy was always that to win, our approach can’t be to love all of our companies equally. If we want Dublin’s reputation to grow, we have to focus our limited resources on promoting the very best companies, the most talented and gifted teams, the businesses with the greatest global potential,” she remembers, “Promote them first and foremost, and all Irish companies will benefit from that.”

It was at one of the monthly First Friday Brekkies Bushnell hosted in the Commissioner’s office that she met Patricia Scanlon, CEO and Founder of SoapBox Labs, a deep tech AI company specializing in speech recognition for children. They happened to both have a ring made by the same Soho designer from their stints living in New York. 

“You can tell when you meet founders how deep their ambition is, how great their vision is, and how solid their ground rules are,” states Bushnell. Scanlon’s 20+ years of specialization in speech recognition, her vision, and her approach to fundraising impressed Niamh hugely.

“Speech recognition for kids hadn’t really been touched,” explained Bushnell. “So SoapBox was going to be the specialist who would become a world leader in that space. The ambition to deliver on that was already tangible.” 

Real integrity in AI 

In her current role at SoapBox Labs, Bushnell testifies to the value of foresight and patience in developing the best technology to positively impact all user’s lives.

“Is your AI developed in a way that is equitable – that doesn’t have inherent gender bias or racial bias?” asks Bushnell. “If voice tech doesn’t recognize a kid’s dialect and gives them a lower score on a reading assessment because they don’t pronounce words in the way the AI has been built to understand them, they’re going to lose out at school.” 

“The way technology is built these days hugely impacts people’s quality of life – including their physical and mental health – and it can impact them socioeconomically too.” says Bushnell. “Equity is a big piece. Our voice technology has been proven to show no bias when it comes to accents and dialects. That’s massive. We built it with the ambition to deliver a level playing field for all kids, so we’re super excited that independent validators and customers are confirming that.”

As technology becomes more deeply integrated into our lives and education, especially at a young age, it’s more important than ever that it offers a positive and accurate experience for all users. With voice technology, this means developing solutions from the ground-up that actually work for all kinds of children.

“So that’s the compelling vision I’m now happy to be communicating,” smiles Bushnell.  

Challenge for Women in Tech

Having held several roles promoting the tech industry, Bushnell has talked to many women about their experiences. 

“What is one-hundred percent true, but kind of unbelievable still, is that women founders who are technical by background are often not taken seriously for their big vision and big ambition,” says Bushnell, especially if they’re proposing game changing, first-of-its-kind innovation. 

“Women founders who are scientists, who are engineers, who are PhDs, who have spent their whole careers building innovation and have the patents to prove it, these women say that when they go into a room and position a big vision of something that is going to change the world, they are often not believed by the men or the women (if there are any) sitting on the other side of the table.”

These women need extra grit and resilience as they move step by step through the process of knocking down the hurdles placed before them. Bushnell agrees that women have a huge responsibility to support other women in breaking down the barriers we collectively face. She also says it’s about time that women get over the need to be liked by everyone. 

“I think you’ve gotta really be comfortable with being a leader and being respected” she says, “but it’s also okay to be unpopular for decisions you make. It’s also okay to be wrong about decisions you make and put up your hand and say so. I think women care a lot more about their reputations at every stage of their journey than maybe they should.”

Despite the observation that society has a harder time accepting and encouraging women through failures, she encourages women to learn to embrace racking up some failures along the way. 

“We just have such a hard time faking it until we make it,” says Bushnell. “and business is nothing but that. You never really have any of the answers! You do good research, pay attention to the trends, listen to your instincts, but in the end, you have to take risks.”

One of her greatest experiences was in the TechIreland role when her team had little resource but a big vision. She loved taking risks, dusting herself off, and developing the tenacity to get up again and learn by doing. 

“You can have loads of failure but if you have tenacity, the chances are you’re going to figure it out as you try and fail, as you go along.” she muses.

“There’s a lot of freedom when you’re comfortable with risk, and with freedom comes creativity. Don’t worry if every single step isn’t going to come out as you want it to. Often times you don’t even know what the ideal outcome is, until you start.”

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Women in Tech: Seven Hurdles to Overcoming the Gender Gap

women in techMore women in tech leadership would catalyze innovation, increase revenue and enhance profitability for tech firms. It would challenge the default male world and address the economic liability that the absence creates.

So why is tech still so male-dominated? Research shows gender diversity training programs are not altering the leadership composition in tech.

Perhaps it’s because the gender gap is truly a series of interconnected hurdles that run along the tech trajectory.

Attraction Deficit

Women have been disinvited from tech over the decades, often even steered away by their teachers. Both tech stereotypes and a lack of visible role models are discouraging.

Back in the 1980s, women made up 37% of computer science (CS) graduates. Nationally, women earning CS degrees decreased from only 27% percent in 1997 to 19% in 2016.

Meanwhile, Accenture found there are more jobs in the field than graduates to fill them.

Yet focusing only on attracting female students – who are inclined to be more proficient in engineering and tech tasks at the eighth grade level – is highly oversimplifying.

Fewer Women In Tech Roles

As of 2015, women made up only 25% of computing roles nationally. In the UK, only 17% of the digital workforce is women for a decade now.

“A diverse mix of voices leads to better discussions, decisions, and outcomes for everyone,” says Google CEO Sundar Pichai. But the tech profile does not reflect gender diversity.

As of 2020, women comprise only 20% of Microsoft tech jobs, and 23% of tech jobs at Facebook, Google and Apple.

“Bro Culture”

A stereotype-ridden “bro culture” that is laden with microaggressions creates a sense of women not belonging in tech.

“Diversity in the workplace has a lot to do with psychological safety and a comfortable welcoming environment in the workplace,” writes Kamilika Some in Analytics Insight. “As long as workplaces don’t become women-friendly, they would not feel comfortable enough to speak up and contribute to the team constructively.”

Pew research in 2017 showed that 74% of women in computer jobs felt gender discrimination. In a male-dominated workplace, 79% of women felt they had to prove themselves all the time.

An Ivanti study showed that more than 60% of women in the tech sector felt that long-standing stereotypes still favored men in leadership roles in tech and that women are judged by different criteria. 53% of women felt they weren’t taken seriously in the workplace.

Forbes council member Tendu Yogurtcu writes that increasing women in leadership requires meaningful cultural changes and “happened (at her company) because we focused on creating a fair, inclusive environment where everyone feels empowered to share ideas.”

Less Pay

Pew Research reports that women in computing on average earn 87% of what a man earns, with greater gaps for Black women.

A 2019 IDC report showed that, contrary to stereotype, women (52%) in tech were more concerned about compensation and pay than men (33%). Further, only 42% of women felt their employer paid equitably, while a whopping 75% of men felt they did.

The Ivanti research revealed that 64% of women would see equality in pay and benefits as a main factor in attracting them to a new role.

Low Retention

National Science Foundation data shows that only 38% of women who majored in computer science are actually working in the field (compared to 53% of men).

Previous research showed that US women working in tech, science, or engineering were 45% more likely than male colleagues to quit their job in the first year.

With lower pay, unwelcoming culture and less likelihood of leadership, it’s not surprising.

Missing in Leadership

The Ivanti women survey found that women perceiving a glass ceiling in tech (31%) rose in 2019 (from 24% in 2018).

An IDC report indicated that women in tech senior leadership increased from 21% in 2018 to 24% in 2019. 54% of men felt they were likely to be employed to executive management in their company, whereas only 25% of women felt the same – noting lack of support, self-confidence and sponsorship.

Deloitte found that women who have sponsorship within STEM are 22% more likely to be satisfied with their rate of promotion, 37% more likely to ask for a raise, 70% more likely to have their ideas endorsed, 119% more likely to have their ideas developed and 200% more likely to have their ideas developed.

According to Silicon Valley Bank (SVB), only 41% of new US tech startups have a woman in the C-Suite and 37% have one on the board of directors. Only 4.8% of S&P 500 CEOs are women.

Women make up only 25% of Microsoft leadership, 26% at Google, 27% at Amazon, 29% at Apple and 33% at Facebook.

IDC research shows that at companies where at least half of the senior leadership positions are held by women, the chances of equal pay for women, higher retention and job satisfaction are better.

Yet only a third of start-ups have programs focused on increasing women in leadership and 17% have goals to increase C-Suite representation, according to SVB.

Few Women Founders

The gender of the founder or founding team of startups has a huge impact on gender diversity in leadership, according to SVB.

Only 14% of total startups have a women CEO. But among startups with a woman on the founding team, 46% have a woman CEO. Among startups with only male founders, only 2% have a female CEO.

Yet less than 4% of total startup funding goes to women founders, and Pitchbook reports 77% of US Venture Capital funding in 2019 went to all male founding teams.

When it comes to venture firms who channel the capital, 65% have no female partners. Only 7% of partners at global top 100 venture firms are women.

All in all, tech is currently better at keeping women out than encouraging them in. If the industry wants to catch up, it’s not only one gap that must be addressed, but all of the hurdles at which women drop out.

by Aimee Hansen

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Trisha Sircar; Partner, Privacy, Data and Cybersecurity, Katten

,
Trisha Sircar“I will say I’m incredibly lucky that I’ve had the support of many women in my industry,” says Trisha Sircar, Partner at Katten.

The terrain of data privacy and cybersecurity is evolving as quickly as our relationships to technology, so there’s rarely been a more challenging or rewarding time to be an authority in this field.

Organic networking from one of the world’s largest insurance companies to Katten

After beginning her legal career in litigation at a law firm, Sircar moved to in-house at a global insurance company. In 2014, two years into her eight-year tenure there, she segued from employment law to data privacy and cybersecurity, exploring from both legal and business vantages, usually for Fortune 500 clients.

“We’d take a deep dive into how organizations measured their data privacy and cybersecurity from a macro and micro perspective,” Sircar says. “It was very interesting to see how different clients — healthcare, pharmaceutical, hospitals, universities, media, tech, professional services firms, retail, and others — use, collect and retain data, and manage their privacy and cybersecurity risk.”

Within her last remit as counsel and compliance officer, Sircar helped implement the company’s global privacy compliance and records and information management program, as well as manage internal policies and procedures pertaining to privacy, data and cyber security across more than 50 global locations.

Through her work, Sircar developed a longstanding client relationship with Floyd Mandell and Karen Artz Ash, Katten Partners and Co-Chairs of the Intellectual Property practice.

“I had very close ties with Katten throughout my career,” she says. “I saw Floyd and others on his team as mentors and friends that I could always turn to.”

Sircar was focused on establishing her career in-house and did not plan to return to private practice, but soon found herself accepting the invitation to join Katten in January 2020.

“I knew their business model, their reputation, and I knew that I could trust them as a partner based on the multiple matters that we handled together,” she says. “I always tell my mentees and associates on my team that you should keep an open mind and be open to opportunities. So I kept an open mind, and I’ve been very happy with the decision.”

 

New World, New Questions, New Challenges

In her role at Katten, Sircar is largely confronting the issues that have arisen and solutions to be forged under the context of a public health crisis.

“I’ve recently worked on updating business continuity plans for clients that envisaged a terrorist attack in advance of 9/11 or natural disasters before Hurricane Sandy struck, but many of our clients never thought to foresee a pandemic,” says Sircar. “So we are creating a new playbook. It’s something that is dynamic and going to change day to day, every day.”

A salient focus right now is education privacy, both in creating safe and secure practices for sustaining education in a remote environment and navigating, where feasible, re-entry into the classroom.

As both an attorney and aunt, Sircar appreciates the complex considerations at play in the transition to remote learning, including the importance for schools to perform critical due diligence on software, applications and technology platforms with regards to how they protect students’ privacy, and to pay close attention to how these platforms collect data on students.

Schools need to address whether they provide sufficient disclosures to students, parents and guardians, and teachers, and employ adequate information and cybersecurity protocols so parents and guardians are clearly aware of what is going on in virtual classrooms and what support is available, according to Sircar.

“Whatever we can do to promote safe and secure practices for schools during this environment, whether they are participating remotely or in a hybrid model, is really important,” Sircar said.

Sircar clarifies there is no easy, one-size-fits-all solution. Not only are schools under state-level laws, but guidance at the district and school levels differ and fluctuate too.

Many business clients are also navigating creative changes in their client or consumer relationship and interface in the present pandemic world.

The way of overseeing businesses’ privacy policies and processes, and compliance with global privacy law, is also impacted — from managing increases in cybercrime to what to do when you can no longer run to the IT guy down the hallway.

 

Real Diversity is Visible

Despite the tech-related nature of her legal realm, Sircar attests that neither her gender nor Indian ethnic background have been personal barriers.

“My last manager was a female. Her manager was a female and the hierarchy above her were all females,” she says. “I have been fortunate to have had incredible mentors. And Katten is truly supportive and amazing in terms of their work/life balance and maternity leave policy.”

“I have interviewed with companies and law firms that I know have strong diversity and inclusion programs, and it’s not just window dressing. I see their impact at a substantive level,” says Sircar.

She recommends to do the research before interviewing, ask the hard questions and pay attention. At a senior level, she suggests reaching out to networking peers to share thoughts on the leadership culture of a firm.

“When I hired Katten at my predecessor company’s lawyers, I saw the hierarchy, and there were females and minorities in those high positions that I’d be working with or reporting to,” says Sircar. “But I think law firms generally have more work to do to achieve parity.”

On that note, Sircar finds her pro bono work with entrepreneurs in socioeconomically disadvantaged communities, which helps to foster more diversity in law, to be essential.

“I think it’s really important that as lawyers and leaders, we don’t always look to what we deserve or what we should get,” states Sircar. “It should be more of a culture that embraces giving back.”

 

Mentorship and Support

“Katten really supports mentorship, not only at an internal level between partners and associates,” notes Sircar, “but also externally with students — from high school to college to law school.”

While she’s often gone the path on her own — from Australia to New York to law school to partnership — she emphasizes to her mentees to be willing to ask for support.

“Reaching out for help or advice does not subvert you from your task of getting to what you want to do,” says Sircar, “and it could have gotten me there faster. Be open to others’ opinions. Don’t be afraid to ask uncomfortable questions, but also be prepared for the tough answers.”

“It’s really important to get different perspectives from different people, from different backgrounds and different facets of the legal profession.”

 

Guardian of our Times

In addition to being perceived as a role model to other women and making her family proud, Sircar is proud to stand as an authority in a field of law that has an impact on everyone in this interconnected, global digital economy.

“I assist my clients in understanding and managing the evolving privacy and cybersecurity risks that they face when they create their services and products or market them, while protecting and securing personal data and confidential information,” she says. “Working in an industry that really affects everybody and holding all parties accountable to that, that’s another thing I’m proud of. I get to do a job every day that helps society by promoting and ensuring an ethical approach to the usage of data, individual privacy and sound cybersecurity hygiene.”

By Aimee Hansen

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Shani Hatcher, Financial Advisor, Wells Fargo Advisors

Shani Hatcher“The best thing about my job is helping people. It is humbling that I can be there for my clients during difficult times, I don’t want them to feel alone. I, too, am an individual and a mother dealing with the pandemic, so I tell them we can get through this together,” said Shani Hatcher, a San Francisco-based financial advisor at Wells Fargo Advisors.

“I want my clients to make informed investment decisions and to let them know it’s okay to feel helpless or angry. This is a time to be compassionate regarding the expectations we have for ourselves.”

Hatcher loves her job and sharing her knowledge to educate others. She began her career in financial services immediately after she graduated from Duke University in 2001 and took the Series 7 exam, also known as the General Securities Representative Exam shortly afterwards. In 2005, she joined Wells Fargo Advisors as a client associate to a team of financial advisors. Shani reveals that her path to where she is today consisted of choices that gave her good work-life balance in order to raise her children as a single mother.

“Spending time with my kids was as important as financial success,” she added. “I loved my assistant job because I was well compensated and it was relatively stress-free. I had the ability to be active in my children’s lives.”

Her approach to wellbeing and family time, particularly during the current pandemic has become extremely useful.

“I think that we need to try to treat ourselves and others with compassion,” Hatcher said. “I believe, despite the pandemic, we should expect the same level of motivation and productivity to occur. That said, it’s advisable to adjust our expectations and to be open about our feelings, particularly with our kids.”

Relationships, both personal and professional dominate thematically for her, as she truly enjoys getting to know people.

“The old paradigm that a financial advisor is merely a stock picker is far from what we do. We utilize a more collaborative approach. It is about knowing your clients—really listening to them articulate their goals and fears in order to propose the right investment plan,” she added.

Hatcher also sees the value in mentorship. She believes mentoring relationships can be practical and cites her mentor as helping her to get a pay raise while inspiring her to make the leap from client associate to financial advisor. Interacting with other female financial advisors who are successful gave her the confidence she needed to leave her salaried role for a commission-based position.

Timing is Everything

Born in the San Francisco Bay area, Hatcher was selected to attend a private boarding school in Pebble Beach for high school. She then attended Duke University and started interning at Merrill Lynch during her junior year. During her first post- graduate job, she obtained the licenses needed to become a financial advisor. Due to the dot-com bubble and September 11th terrorist attack and resulting market decline, she pivoted to become an administrative assistant to a team of investment managers at RBC. That role led to another administrative role at Citibank and in 2005, she launched her career at Wells Fargo Advisors.

Hatcher knew when the time was right to take her career up a notch.
“I always looked at my career development from the perspective of whether I was content or being complacent. I trusted that it would become clear when the time was right to become a financial advisor. I knew that there was a demand for more representation of not only women but also African Americans in the industry,” she said.

When her children were a little older and she found herself not feeling challenged in her role, she knew it was the right time. This coincided with the Women’s’ March in Washington in 2016, which made her feel empowered and confident in the timing.

She added that she is a member of a multi-generational household, like many of her clients. She knew the importance of planning towards the future and understood the dueling financial goals of the Sandwich Generation, as was managing her mother’s retirement plan while still funding her own retirement and saving for children’s college education.

Changing Role of the Corporation

Hatcher believes that Wells Fargo Advisors tries to mindfully ‘walk the walk’ on diversity and that she is proud to work there.

“I’ve been lucky to have both female and African American managers,” she said. She believes that the firm is working hard to have more diversity at every level of management.

She added, “People tend to discount how corporations can impact change, yet in the past few years, we have seen how companies can stand up for important issues and support their communities through donations and partnerships with great non-profit organizations.”

On Black Lives Matter, Shani comments:

“It is an emotional issue for me as a mother of a black son. For me, it is very real–it’s not a concept or a theory. I had to have ‘the talk’ about how to interact with the police when my son started walking home across town when he was only 11-years-old.

“For me, there is a real sense of helplessness that I can’t protect my son 24/7,” she said. However, Hatcher is hopeful that change is happening and will continue to gain momentum as attention to racial inequity and social justice increase. She noted that Wells Fargo has worked to provide resources to address the issues and providing safe spaces for people to talk about their experiences and feelings about race.

She added, “I am thankful that the difficult conversations are being had. I believe that the only way progress can be made is by raising awareness and all of us uniting together in the fight against injustice.”

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