Tag Archive for: where are they now

Julia Hoggett“My entire career has been motivated by answering exam questions that I’m passionate about,” says Julia Hoggett. “I’ve had the privilege of being able to answer them in each of the seats that I’ve been in, and I’ve learned to trust that those questions and opportunities will manifest over time.”

When the Glass Hammer first spoke with Hoggett in 2012 when she was the Head of Covered Bonds and FIG Flow Financing at Bank of America Merrill Lynch, she was already thinking about her career in exactly these terms. Now, as chief executive of the London Stock Exchange, Julia Hoggett sits at the center of UK capital markets, having also held senior roles across banking, regulation and market oversight. She frames her path as a succession of problems worth solving, each transition driven by curiosity and the conviction that the next challenge would reveal itself when the time was right.

Following the Exam Questions

Hoggett trained as a sociologist specializing in sub-Saharan East Africa and originally entered the City to answer what she calls her first big exam question: “How does Malawi operate in the global economy?” She expected to stay in finance for two years and then return to postgraduate research. Instead, the pursuit of one question led to another, and after seven years advising clients on multi-billion dollar bond issues, DEPFA offered her the opportunity to run a bank funding program – the exam question there was that she had talked the talk for those 7 years, could she walk the walk?

Thereafter, Bank of America Merrill Lynch offered Hoggett the opportunity to advise on bank liquidity structures after the GFC, and she thought: “That’s a good exam question.” From there she held senior roles at the Financial Conduct Authority, including designing the supervision of investment-bank conduct in the aftermath of major market scandals, and steering oversight of the UK securities markets through Brexit and MiFID II.

Then came a moment in the summer of 2020 that changed everything. Apple’s market capitalization exceeded the entire FTSE 100 for the first time. Hoggett, then Director of Market Oversight, sat down that evening and wrote out everything she thought she could influence from a policy perspective. The next afternoon, the phone rang.

“It was a headhunter and the first words out of her mouth were, Julia, why haven’t you applied for the LSE job?” she recalls. “And I knew the next exam question.”

Today Hoggett is working on two exam questions simultaneously: “It’s not just how we create the best possible environment in the UK for great companies to start, grow, scale, and stay here,” she explains. “But also, how we reshape our capital markets over the next decade to make the best use of tokenization and digitization.”

The Risk of a Plan

Hoggett’s philosophy of following fascination over something like five-year plans is something she absorbed without quite knowing it until the day she heard her mother articulate it in a speech when she was Deputy President of the Supreme Court of the United Kingdom. When a female lawyer in the audience asked her mother how she had planned her way there, her answer was: ‘do what you’re doing to the utter best of your ability, trust that opportunities will come from that and don’t close yourself off to those opportunities however different they are from the path you’re on’.

“I almost started laughing,” Hoggett recalls. “I’d been asked a version of the same question the week before and given almost word for word the same answer. But my mother and I had never talked about it.”

When her mother graduated, there were six women and 94 men in her law cohort, one female judge, no female Law Lords, and the Supreme Court didn’t yet exist. Had she aimed at a visible target, she would have aimed too low.

“The risk of setting a plan is that what you think you’re capable of at the time is not what time proves you’re capable of,” Hoggett says.

Start With Where You Want to End Up

If Hoggett resists personal micro styled career planning, she is unambiguous about strategic direction. Her mantra is simply start with where you want to end up and work backwards.

“Don’t start with where you are and work forwards,” she says, “because the minute you do, you’ll be constrained by the first obstacle you hit. If you start with your vision and work backwards, you won’t constrain your ambition, and you’ll maximize the chance that you get there.”

Running an institution that has existed for over 300 years changes your relationship with time horizons. “Your job is not to be a day trader,” she says. “It’s to be there as this immutable piece of capability that others build their technology, their legal frameworks and their ambition to.”

Setbacks Are Data

Having navigated the Asian crisis, the Russian crisis, the global financial crisis, the sovereign debt crisis, the conduct crisis, Brexit, COVID and Ukraine, Hoggett treats each challenge as data whilst not underestimating the deeply human impact of so many of those crises.

“I assume I’m going to have one of those learning moments every day,” she says. “And usually you do.”

Her approach is twofold: brutal honesty about where things actually stand, combined with absolute confidence that with the right people in the room you can find a way through.

“Think of it like pushing off from the blocks as a sprinter. You need those blocks to be completely anchored into the ground, you need that solid foundation to push off from.
But you also have to create the space and the culture for that honesty to feel safe, rewarded and listened to.”

The Cloak of Post-It Notes

One of the most distinctive pieces of advice Hoggett shares came not from a mentor or a sponsor but from her ex-wife, a counselling psychologist.

Early in her banking career, Hoggett would write a to-do list on a Post-It note, scratch off items through the day, and then throw it in the bin when she left. Her ex-wife listened, then said: “Metaphorically, you’re throwing away all of your achievements at the end of every day.”

Hoggett started keeping a record instead, “thinking of each thing I struck off as one of life’s little victories, an accumulation of skills that I hadn’t necessarily had before I learned how to do it by doing that job. And then I started to think of it as a cloak made up of these metaphorical post-it notes. It was armor to take into the next thing that I did.”

The mental shift matters for navigating imposter syndrome, which she does not dismiss but reframes. “I think a certain amount of imposter syndrome is incredibly valuable. I get to do things in a day that most people don’t get to do. I’d never want to not recognize that that’s what they are.”

Mentors, Sponsors and Being Three-Up

Hoggett distinguishes between mentorship and sponsorship and emphasizes gathering the former from an unusually wide field.

“I don’t think of a mentor as having to have a particular shape,” she says. “Every day I am watching and observing all the people I work with whether they are male, female, more senior to me, more junior to me. I’m constantly observing how they do things and going, I like the way they did that, I would like to try and do it that way too.”

On sponsorship, she reflects on a colleague who moved teams and then approached her about a role elsewhere in the bank.

“She was three-to-‘more-than-one’ up on me. She knew me as an observer of the work I did. She knew the role she was sponsoring me into better than I did. And she knew the degree to which she was prepared to put her reputation on the line to sponsor me into that role.”

For Hoggett, the realization was when a sponsor approaches you, to recognise that they are operating with significantly more information than you are and to trust their willingness to place a step in your career in their hands.

Purpose Is Not a Buzzword

When asked about her why, Hoggett returns to where she started: an African development sociologist trying to understand how capital moves in the world.

“The capital markets are not there to make investment banks deal fees and league table position,” she says. “They are there as a convener, to bring together those who have capital, those who need capital, in service of an objective. Investment banks making deal fees is a byproduct of the purpose. It is not the object.”

That sense of fundamental purpose, Hoggett argues, is what allows strategy to flow and what allows thousands of people who may never be in the same room as a leader to feel connected to the work they do.

She has made repetition into a deliberate tool of culture, using phrases like 300-year-old fintech and convener of capital over and over again until they belong to everyone.

“The joke is it’s become Julia Bingo,” she says. “But there’s a pride in the fact that we all have that language, because that’s our shared articulation of our purpose. It’s not mine, it’s ours.”

It is, in the end, the same logic she applies to everything: not ownership, but direction. Not a plan, but a question worth answering, held lightly enough to let it evolve.

“I know that I am trying to do the thing I am doing right now to the utter best of my ability,” she says, “and I love it. What the next exam question is, and therefore what I do next, I don’t know yet and I don’t need to. I’ve learned to trust that the next exam question will manifest at some point, usually at the right moment.”

By Nicki Gilmour, founder and CEO of theglasshammer.com and Evolved People Coaching

Erika Irish Brown“Future leaders will need learning agility above everything else,” says Erika Irish Brown. “The pace of change is only accelerating. Today it’s AI, but we don’t yet know what we’ll be navigating tomorrow. What we do know is that the leaders who thrive will be the ones who stay curious, stay open and embrace change rather than resist it.”

As part of The Glass Hammer’s Where Are They Now series, we are catching up with leaders we have spoken with before to see how their careers and perspectives have evolved over time. Erika Irish Brown, now Head of Talent Management and Engagement at Citi, has long been focused on creating opportunity and building inclusive workplaces. In this next chapter of her career, she shares how that mission is expanding as organizations rethink leadership, mobility and learning in an era defined by rapid technological change.

Q: What are you currently working on?

As Head of Talent Management and Engagement at Citi, my focus is on our global, talent centric approach to supporting our workforce—one that invests in people, creates opportunities for growth and fosters a culture where everyone can thrive.

Our team leads all of Citi’s efforts around development planning, talent designations, talent processes and succession planning. We also oversee enterprise coaching, our engagement activities including 12 global Inclusion Networks and Talent Management and Engagement Councils across each business and function.

Q: What is inspiring you to lead in the future?

What inspires me about leading into the future is the real momentum we’re building at Citi. We have a clear strategy, a leadership team driving meaningful change and a firm accelerating on every front, including technology.

AI is opening new doors for our people, helping colleagues find opportunities that match their skills and aspirations. As it becomes more integrated into how we work, it will continue to fuel growth, innovation and faster execution.

You can see this momentum in our focus on mobility. In 2025, we filled more than 55,000 roles with 44% coming from internal moves and promoted over 28,500 colleagues into new roles. And with initiatives like Development 365, more than 165,000 colleagues created personal development plans last year.

The combination of our strategy, our people and the possibilities technology unlocks makes the future incredibly energizing.

Q: What makes Citi special?

What makes Citi special is the combination of our globality and our focus on human-centered leadership. As the world’s most global bank, we have people on the ground in more than 90 countries, which gives us a unique level of cultural fluency. It allows us to connect with colleagues where they are, listen to their experiences and ensure our strategy reflects the realities of each market. Our clients tell us this reach is a true differentiator.

Our scale also means we tackle complex challenges across borders and offer a wide range of roles and career paths within one firm. That combination of global breadth and opportunity is hard to find anywhere else.

What also sets Citi apart is our leadership. Jane Fraser, our Chair and CEO, leads with a clear vision, and her leadership shapes a culture of understanding from the top. She is a trailblazer in financial services and the first woman to lead a major financial institution. Our global footprint – who we are, where we are, and the businesses we run—makes Citi a truly special place to grow and make an impact.

Q: What lessons in leadership have you learned working at the world’s most global bank?

I’ve had the privilege of working at several of the world’s leading financial institutions, and those experiences have deepened my understanding of culture and lived experience and reinforced that ambition and leadership show up differently around the globe. Leadership is packaged in all different ways, and that has underscored the need for our leadership frameworks to evolve.

We have to break the myth that there is only one archetype of a leader, especially when it comes to succession planning. Not everyone will say, “I want to be CEO.” Many people are quiet leaders, and that doesn’t make them any less ready for what’s next.

Leadership doesn’t begin with a title — anyone can lead, and leadership can be shown at every level. At Citi, we measure leadership against three principles: we take ownership, we deliver with pride and we succeed together. Whether you lead a large team or contribute as an individual, how you bring these principles to life is what truly matters.

Q: How have you navigated challenging moments, setbacks or self doubt?

Navigating difficult moments starts with remembering that meaningful and sustainable change doesn’t happen overnight. Impact builds over time. I try to focus on what I can control and release what I can’t. At the end of each day, its important that I am able to look in the mirror and know I used my voice—especially when it was uncomfortable or challenged the status quo. I believe silence is a form of endorsement; if I’m not willing to speak up, then who will?

Setbacks are part of the process, but I stay grounded in my competence and confidence. If you’re competent, you have every reason to be confident. Mistakes are okay as long as you take feedback, course-correct quickly and keep moving. Learning agility and making progress matters far more than perfection.

When things don’t work out, I remind myself that there may be something else in God’s plan. Faith helps keep everything in perspective. And if I can honestly say I fought the good fight and did my best on behalf of others, I can move forward with confidence.

Q: What skills do you think will matter most for future leaders?

Future leaders will need learning agility above everything else. The pace of change is only accelerating. Today it’s AI, but we don’t yet know what we’ll be navigating tomorrow. What we do know is that the leaders who thrive will be the ones who stay curious, stay open and embrace change rather than resist it.

Being a lifelong learner is no longer optional—it’s a leadership requirement. The leaders who succeed will absorb new information quickly, adapt their approach and translate what they learn into action.

At the heart of learning agility is staying curious —the willingness to ask questions, seek out new perspectives and lean into what you don’t yet know. Curiosity keeps you growing, keeps you adaptable and keeps you ready for what comes next.

Q: Who inspired or influenced you most on your journey, and what did you learn from them?

My parents are my biggest inspirations. They set high expectations, especially around academics and STEM. My mother was a junior high math teacher, and my father rose through the New York City Housing Authority to become Head of Computer Services. In our house, if your grades weren’t where they needed to be, the question wasn’t “Did you try your best?” It was “What happened?”

They taught me to be a change agent. If something wasn’t the way you wanted it to be, you had the power and the responsibility to fix it. That mindset shaped me. You have agency. You can challenge the status quo. You can create opportunities that don’t yet exist.

They also taught me the value of effort and the associated outcomes. What you put into something is what you get out—karma. Education, hard work and smart risks can change your life’s trajectory. Those lessons—accountability, agency and effort—have guided my career and influence how I lead today.

Q: What invaluable, specific guidance have you received along the way?

A few pieces have stayed with me:

  • Listen first. Let the culture shape your understanding. Listen to understand, not to reply.
  • Invest in people. Exposure, opportunity and access change outcomes. Meet people where they are, lift as you climb and bring others on the journey with you.
  • Lead authentically. People, including yourself, thrive when they build trust and feel psychologically safe.
  • Challenge the status quo. Commitment and persistence pay off. Be brave and use your voice. Innovate.
Q: What do you impart upon those you mentor — or would impart upon your younger self?

Be ambitious, take stretch assignments and stay curious. Don’t assume your work will speak for itself — advocate for your own growth. And always consider the legacy you’re building. Making a difference doesn’t have to be grand; it can start with creating an opportunity for even one person to succeed.

Q: Has coaching supported you in your journey, and if so, how?

I have absolutely benefited from coaching. At Citi, executive coaching is a capability we invest in as part of our Talent strategy because we know it elevates performance; it’s not about fixing a problem. Just as elite athletes rely on coaches to refine their craft, high performing leaders gain so much from trusted advisors who help deepen self awareness, strengthen impact and navigate complexity with greater effectiveness. When we prioritize continuous development, we position our leaders and our organization to succeed in an environment that is constantly evolving.

Q: Looking ahead five to ten years, what kind of future are you hoping to help create?

Looking five to ten years ahead, I want to build on the true meritocracy here at Citi. My focus is on a deep, durable leadership pipeline where the next generation is prepared for and stepping into senior roles, ready to run the firm and succeed our most senior leaders.

Equally important is an environment where inclusion shows up in outcomes. Our leadership should reflect the communities and clients we serve, and every colleague should have the same opportunity to grow, to lead and to succeed based on performance, potential and ambition. If we keep investing in people and creating real mobility, Citi will be even stronger, more inclusive and positioned for long term success.

Q: What practices help you sustain energy and resilience?

Staying connected to purpose, spending time with my family and staying close to colleagues keeps me grounded and energized. And for balance, I carve out one hour of Orangetheory Fitness almost every day– the best reset is 60 minutes of self-care.

Q: What are you passionate about in your personal life?

Outside of work, I’m passionate about giving back, especially when it comes to youth development and community programs. My years with the Riverside Hawks — as a parent, board member and advocate — have been some of the most meaningful experiences of my life. I also serve as Vice Chair of the Bedford Stuyvesant Restoration Corporation, which has been a cornerstone of Central Brooklyn for decades.

Service has always been a big part of who I am. I’ve been an active member of Delta Sigma Theta Sorority, Incorporated for more than 35 years, and I’m also a proud member of The Links, Incorporated. And staying connected to my alma mater is important to me too, so I continue to give back through my work on the Columbia Business School board.