Tag Archive for: voice of experience

Voice of Experience: Frances Janis, Senior Partner, Pomona Capital (the private equity arm of Voya Investment Management)

,

Frances Janis“Make sure you take control of your career and assert yourself, and you will be rewarded,” says Frances Janis. “You will have a successful career if you seek out opportunities that fit your strengths and then perform to the best of your ability.”

Janis knows that this path will pay off: her career in the venture capital industry has been the result of seizing new opportunities and taking calculated risks along the way.

She was first introduced to the field when she filled a six-month gap between university and graduate school as a receptionist at a venture capital firm. It just happened to be one of the most prolific VC firms at the time, one that had backed Apple and Genentech, and Janis recognized her good fortune to be working with great people doing exciting things. She sought employment at the firm after completing business school, and while there were no current opportunities there, one partner who had left to start his own firm hired her. She worked for him for 11 years and continues the relationship today — he remains her mentor and is on the board of a fund for which she is the portfolio manager.

Her next move was to join her current partner at Pomona Capital, who was launching a new concept at the time — buying out the interest in funds from investors who needed liquidity. “It was a mad cap idea, but he was very convincing and he really had foresight in a market that was not yet evolved,” she says. “It’s been an amazing ride. Neither of us could have dreamed it would become as big of a business as it has,” says Janis. The 21-year partnership has spawned a business that manages $8 billion and has 45 employees in three global locations.

For Janis, building the business is the achievement she’s most proud of. These days, her main functions are in an upper management capacity, rather than making investments. She recently was intricately involved in overseeing the development of a recently launched retail product, which will be distributed by Voya. It will create an entirely new market for Pomona Capital, since all its previous products have been institutional.

“I love being involved in strategizing how to make sure that the business is moving forward on lots of different fronts. The industry has changed and evolved so much, and we are constantly faced with exciting new challenges.”

Finding the Right Talent and Right Fit: A Two-Way Street

For Janis, one of those recurring challenges is managing the people side of the business. As a small firm, it’s critical that new hires fit in to the collegial culture since each person affects the dynamic. The interview process typically includes having the potential candidate meet with a cross section of employees to check that personality fit. “From senior-level employees down to junior, it can be hard to get it right,” she says.

Once selected, her firm aims to keep associates engaged so Pomona is constantly considering how to offer new experiences. For example, just recently a younger associate who valued international experience spent time in the firm’s London and Hong Kong offices; another will go to Hong Kong in September.

Much of a candidate’s future success has to do with how they respond to the smaller, less-structured environment. Janis recommends that all professionals realize that bosses prefer employees who are self-starters and ask how they can help, rather than sitting and waiting to be tapped on the shoulder.

Janis stresses that long-term career satisfaction comes from finding something you love to do. She knew from her first position that she loved private equity – being around smart people and the excitement of hearing about new businesses and strategizing on their behalf. She also says that she knew a big bank wouldn’t be a good fit for her; for her part, she preferred the smaller environment, where she was spending a lot of time with people who become like family.

“You have to understand what the right environment is for you: Are you a self-starter? Do you need hands-on management? You have to be an active manager of your own career, and while you shouldn’t be impatient and jump before you fully understand the opportunities a certain position might offer, you shouldn’t stay at something too long if it’s not fulfilling your needs.”

Success in a Man’s World

Janis notes that the financial industry is still predominantly male – and that much of the networking happens on golf outings and during other sports-oriented events.

“While that remains a barrier and it does not always provide the most comfortable networking environment for women, that doesn’t mean one can’t have a successful career in the financial services industry; you just have to accept that these venues exist.”

She says that there are many successful women in the industry – she points to her firm which has two female partners and women heading up finance and marketing, but notes they are not always as vocal about their achievements. “These women both have roles of significant responsibility, and you usually don’t hear about them. Women tend to be more low key and modest and don’t get as much recognition as men choose to take.”

As the mom of two boys, ages eight and 13, her home life can be a “man’s world,” as well. She loves nothing more than having breakfast with her sons, and spending as much time with them as she can. “I leave work and turn into a mom,” she says.

And lastly, in addition to Janis’s role as a Senior Partner of Pomona, she serves on the board of trustees of her alma mater, Northeastern University.

/by

Voice of Experience: Ronya Corey, Financial Advisor, Merrill Lynch

,

Ronya CoreyAs a child of immigrant parents, growing up Ronya Corey was told she had to be a doctor or a lawyer. “As the oldest, obedient daughter, I actually believed those were my two options!” she says, incredulously.

She began her college years as a pre-med major, but after her first semester, she knew she wasn’t following her heart — and, to top it off, she hated the sight of blood. After changing her major to economics, she interned at several organizations over the course of her four years of college, but it was while she was interning at Merrill Lynch that she realized what she wanted to do for her career.

“Watching my father’s financial choices made me realize that I wanted to educate and help families not only live for today, but save for tomorrow. My dad was an amazingly loving father, but he was also far too generous and short sighted with his money,” Corey said. “If you needed $5 dollars and that was all he had in his pocket, he would give it to you. That mindset of only living for today made him literally have to work until the day he died.”

Guiding Clients to Find Their “Red Mercedes”

Corey says that her work is satisfying every day, as she guides clients to make smart decisions about their money. She says that among the types of retirees — those who spend too much in retirement on an annual basis and those who spend what they should — the most fun are those who don’t spend enough.

“I love working with them to help them define and envision new goals that on their own, they wouldn’t have conceived.”

She cites a client, Jane, who is in her 90s and still teaches online courses for senior citizens at a community college. Though she and her husband never made exorbitant amounts of money as educators, fortunately they were great savers. As Corey tells it, Jane is now widowed with more money than she needs for her life expectancy, and her son and his wife are spendthrifts so she has been pondering how to best utilize her money when she is gone.

After working with her estate attorney to create a trust for her son and establishing various charitable gifting options, Corey returned to a thread that had run through their past conversations – Jane had always wanted a red Mercedes.

“So every call thereafter, I asked her if she had bought her red Mercedes and encouraged her to do so. About a year later, she called to tell me she actually went out and purchased a red Mercedes. She couldn’t be happier — she mentions it on almost every call we have had since. So now, it’s a story I retell to allow people to envision to buy or do whatever their red Mercedes means to them.”

Of course, Corey also counsels clients through the more mundane challenges their retirement may provide, such as rising health care costs. And, prolonged life expectancy poses a number of financial hurdles for many clients – whether it’s saving enough to meet their retirement objectives or being cognizant not to spend too much in retirement.

A Role Model for Younger Women

As the highest-ranking woman in the DC office – both past and present – Corey wants to be a role model for the young women in her industry, where the message she had always received were that only men were considered “the large producers.”

“I want them to know that if the daughter of two immigrant parents who was born in West Virginia and went to a state school can do it, so can they if they put their mind to it,” Corey says.

She is currently building a team of women to service her clients. “It isn’t unusual to see an all-male advisor team, but it is unusual to see it the other way around.”

“It isn’t unusual to see an all-male advisor team, but it is unusual to see it the other way around.”

Since many men in the household still handle the investments for their families, she finds that working with a woman can bring some vulnerability and can be a culture shift. “As a young woman in the business, I strive to know to know more than my male counterparts in order to win new business.”

As part of her role model commitment, Corey also started the local chapter of Merrill Lynch’s Women’s Exchange in 2009 to reach women at all levels throughout Washington DC, Virginia and Maryland. Participation in the organization, which fosters mentorship and growth for women in the firm, has allowed her to meet and learn from the most successful women in the industry.

Her advice to young women? “Learn something new every day. Knowledge is power.”

On the Family Font

Corey and her husband, Devon, took advantage of their pre-children years to travel the world. “Now my hobby and love is my family – my husband and my two bundles of joy – Naill, age two, and Kaia, age one.”

By Cathie Ericson

/by

Voice of Experience: Beth Paul, Assurance Partner with PwC US

,

Beth PaulBeth Paul made partner at PricewaterhouseCoopers LLP (PwC) after she was with the firm 13 years. A graduate from Pace University and a skilled accountant, she is guided by a quiet pragmatism and sharp intellect. These qualities give Paul a confidence and sensibility that remains down to earth despite her great success.

Paul began working at PwC directly upon graduation in 1992. Her career began in the auditing practice working on companies in the industrial products sector. After spending seven years in that sector, she joined the national professional service group for what was supposed to be a two-year tour in PwC’s SEC services group. Instead, she stayed in that group and was made a partner in 2005, a feat she acknowledges as her proudest professional achievement. “That day created a memory that will last forever. It has been 10 years, but in some ways, it feels like yesterday.”

Use feedback to build your brand

After 22 years with PwC, Paul feels that young women coming into the profession will benefit from understanding the importance of building their brand as well as some of the barriers that can prevent them from doing it most effectively. Essentially, Paul believes that your professional growth is built upon being able to hear what your co-workers, supervisors and mentors have to say about their impression of you and your work.

“You have to get candid feedback early and often. You will get different feedback at each stage of your career—but in order for you to advance, people have to be able to see you in the role. You need to be able to build a brand that allows you to project that image. That is why the feedback is so important; we can all have blinders on as to what we are really like. If you don’t get feedback, you won’t know how to progress—you can’t fix what nobody’s telling you need adjustment.”

Accessible accounting practices are best

In 2012, Paul was asked to join the firm’s accounting services group within the national professional services group as the strategic thought leader. In this role, she works with other leaders in her firm to determine the firm’s position on emerging trends in auditing, accounting and financial reporting. Paul is now deeply engaged in her new role and one of her primary goals is to help the firm share their insights and perspectives on accounting developments through new mediums, such as videos and new distribution channels such as the use of social media and PwC’s CFOdirect e-newsletter and website.

“I am most excited about the fact that we are trying new and different things, like social media, to distribute our content. We are also looking to expand our audience by tailoring the message to a variety of audiences.”

She says that one of the most interesting trends in accounting today is the Financial Accounting Standard Board’s simplification initiative.

“Thinking about ways to change the current standards to remove complexity will help reduce costs, minimize the possibility of inconsistent or incorrect application, and ultimately make it easier for all stakeholders.”

You won’t ever be in the locker room

In terms of barriers for women in her industry, Paul loops back to the importance of being able to receive feedback, and using this feedback in a productive manner instead of dwelling on it or letting it get you down. She reflects about some great advice she was given as a new partner that helped her understand this process and how it can affect women differently than men.

“I was a brand new partner, and a very seasoned female partner said to me, ‘when men are in the locker room together, they can tell each other what they did wrong, then slap each other on the butt and walk out of there with insight into what they need to do better next time. You aren’t going to be in the locker room so, you are going to need to be more proactive in how you get the feedback you need to succeed.’”

This advice helped Paul see how important it was for women to find an advocate who would not be afraid to speak openly with them about their performance. Paul is clear that women and men are definitely different, but she lays part of the responsibility to see that difference—and do something about it – with women.

“You can’t just ignore it; you have to do something about it. You have to be willing to listen to the feedback constructively because the more you are willing to listen, the more people are going to be willing to give you that feedback and help you.”

And, for the women who share a seat at her table, she believes they owe it those who are less tenured to reach out, mentor them and be engaged with the younger women making their way up the ladder.

A calm focus wins over fast and busy

Paul believes that PwC provides a very supportive working environment, for men and women alike. PwC offers flexibility programs to help women and men accommodate their family life and navigate the many decisions between balancing life and work. “I’m proud that we have a very inclusive and collaborative culture.”

Outside the office

When not at work, Paul enjoys her daughter’s competitive cheer competitions. To help balance out the busyness, Paul started practicing yoga three years ago and finds it tremendously beneficial.

“Yoga is really about being in the moment and having that clear focus. I think there is a real place for that. It has impacted me greatly, and not just in a healthy, get-fit way, but from a broader perspective. When you apply that focus to work, you can really get a lot done in a short amount of time.”

By Rebecca S. Caum

/by

Voice of Experience: Kristin Olson, Partner, Goldman Sachs

,

Kristin OlsonFor Kristin Olson, career success comes from being reflective about what you enjoy doing and finding a career role that plays to your interests and your strengths. “Over a long career, pursuing something that interests you and challenges you daily will make you much more successful and happier.”

Olson is a lifer at Goldman, having joined the firm as an analyst in the Financial Institutions Group in the Investment Banking Division right out of her undergraduate studies at Georgetown. She figured it would be a great fit for her international economics background and an ideal launching pad to learn in a firm renowned for its accomplished professionals and tremendous amounts of deal activity. As an analyst, she had what she calls a “phenomenal two year experience,” which included cultivating relationships with other employees who have grown in the firm with her and are now in senior positions.

After two years in the analyst program, in 2000 she joined Goldman’s dotcom effort focused on online wealth management, where she worked primarily on marketing and client acquisition activities. She then joined the Special Investments Group within the Investment Management Division, where she has been ever since, earning steady promotions, until she was named partner in 2014.

“Making partner at the firm where I spent my entire career is something that makes me incredibly proud. When I started as an analyst I couldn’t have imagined it happening. I have had the opportunity to help build and be a part of an incredible team with impressive longevity.”

Olson sees the industry as one that will continue to be exciting.The alternative investment landscape continues to evolve and change and become more accessible to a wider universe of investors.In particular, focusing on alternatives allows Olson to hone in on what the interesting investment trends are and how to access them.For example, today technology is transforming and disrupting traditional industries left and right, providing compelling investment opportunities to capitalize on that growth.

Advice For Women That Resonates

In her experience, Olson has found that women are more likely to second guess themselves or feel less secure in their abilities. “Women have to first recognize their abilities and then be more vocal and speak up. They tend to stay quiet even though they have the same skill set and are just as capable. If there were more female role models at senior levels that would help the confidence of more junior women,” she said, adding that it has to be a priority to get more women role models at higher levels throughout the industry.

She advises young women entering the industry to be themselves, be heard and not to try to conform too much. “Teams really benefit from a female approach and the diversity of thought we bring. Some women feel like they don’t want to stand out, but they fail to recognize that being a woman can be and is an asset.”

And for women who have achieved career success, she urges them to continue to challenge themselves. “It’s easy to become complacent, but when you accept those stretch assignments, you’ll find it’s the best way to continue to learn and grow.” In addition, she finds that stepping outside your comfort zone can allow you to meet a new universe of colleagues, and even find a role you didn’t know would inspire you.

Olson herself had that experience, working with a mentor in investment banking, who had always told her she should consider sales. “He urged me to consider a sales role right up until I ended up in one, and he was right. I enjoy the dynamic nature of managing client relationships and it challenges me constantly”

Goldman Sachs’ Investment Management Division has its own women’s network, with which Olson has been involved over the course of her career. She and a colleague recently assumed leadership of the group and are planning future events. Olson has found it to be an excellent way to get to know more women in the division with its focus on mentorship and networking events.

With two young children, Olson and her husband have their hands full outside of the office too.

By Cathie Ericson

/by

Voice of Experience: Linda Freundlich, Vice President and Head of Agency Financial Operations, New York Life

,

Linda Freundlich“Let your voice be heard; speak up and share your opinions and perspective,” says New York Life’s Linda Freundlich. “Women tend to be better listeners, and that’s important too; but don’t let the opportunity pass to contribute to the conversations. Decisions will be made with or without your input and they’ll be better decisions WITH your input.”

She cautions that doesn’t mean that all decisions will go your way, but at least you know your viewpoint was considered, which is vital no matter where you are in your career.

With 31 years of experience at New York Life, Linda describes it as “just as enjoyable today as the day she started.”

She began in a mid-level position in what was the group insurance department, and stayed there for four years before making a lateral move to the distribution business unit, where she held various positions covering training, developing and recruiting, among other functions.

When a position in operations opened, Linda moved, appreciating that it gave her the opportunity to use the knowledge and skills she gained in previous positions. She is currently vice president of financial operations, supporting 12, 000 agents nationwide, plus a field management force of 1,000 in functions such as field compensation, performance analysis and administration operations.

“At this point in my career, I am most proud of my team, and what they do day in and day out to achieve positive results by supporting the field,” Freundlich said. “We help to increase the productivity of our agents, and it’s very gratifying when we see sales increase.”

Right now she is focused on initiatives that will ensure the profitable growth of the agency field force in the years to come. “It’s exciting to be part of the design and planning from the start and determining how best to measure our success, even though waiting to see our plans come to fruition will take several years.”

As “big data” is becoming increasingly important, she sees that systems analysis is becoming increasingly integral in the insurance industry. What she finds different these days is the volume of information, along with the proliferation of tools that quickly analyze information to better understand customers and the overall business.

A Positive Industry for Women

Freundlich has found that pursuing a career as a life insurance agent is a smart choice for women.It offers a variety of positive aspects including flexibility and the ability to work independently as an entrepreneur. “The challenge is convincing women that they have what it takes to be successful.”

New York Life offers a robust slate of Employee Resource Groups, and Linda has been active in the Women’s Initiative, adding that it was particularly meaningful to be asked to be on the advisory board. The goals are to help members develop personally and professionally, with a mission to help women take their place at the corporate table through a three-prong approach – Be Confident.Be Connected.Be Committed.The group goes back more than 20 years, and she says that it was ahead of its time.

Bringing Your Best Self to Work

Freundlich asserts that the most important aspect of her career is the inspiring and caring people she has worked with, so it’s surprising that she spent the first half of her career in the closet.

Although she and her partner of 38 years came out to their families early on, she found a big part of her was missing at work because she wasn’t able to share who she was.

“It’s hard to describe what that’s like,” she says, adding that something as simple as lunchtime conversation about what you did over the weekend or who you went on vacation with adds a stress that runs deep.

Linda wouldn’t wear her commitment band to work but recalls one day when she forgot to remove it and a coworker asked if she had gotten married. “I remember blurting something out about being in a committed relationship, but the fear was extreme,” she said.

But when Linda finally did come out to her colleagues, she was astonished at how incidental it was – a non-event. “I wish I knew that 31 years ago.What I would tell young New York Life employees today is to bring their best self to work every day.”

Linda is a member of NYLPride, New York Life’s LGBT Employee Resource Group. The group was launched around 8 years ago and fosters an inclusive environment with the LGBT community and their friends. “We have a very open dialogue within New York Life about issues of relevance to LGBT employees and we have made tremendous progress. I am really proud to be affiliated with New York Life and how it has pioneered awareness on these issues.”

Approximately five years ago during Pride month, the group started “Coming Out Stories,”an annual panel of New York Life LGBT employees and friends who share their coming out experiences. “It’s a very moving and powerful event,” Linda said, adding that she facilitated the first and was honored to sit on a panel three years ago focused exclusively on New York Life executives.

Freundlich lives in Westchester, N.Y., and enjoys spending time with friends and family at her second home in Cape Cod.

/by

Voice of Experience: Janet Visbeen, Partner, PwC Netherlands

,

Janet Visbeen (PWC)For PwC Partner Janet Visbeen, her status as a lesbian professional benefits her career. “If you are open about your diversity, you offer a unique selling point that others don’t,” she says. “My orientation colors how I think about the world and gives me some depth. It helps me be visible and defines my personal brand. Anything that makes you stand out is a blessing in this industry.”

Visbeen’s entire career has been spent in the consulting industry. Universities in the Netherlands are business-focused, so Visbeen studied economics business administration, focusing on the tax side, which provided a clear path to either an accounting or a law firm. With her interest in working in an international environment, she joined Coopers Lybrand (which ultimately became PwC), with a short stint at Arthur Andersen after six years. Her next move was to start her own company with some colleagues, but she realized after a few years that despite the positive experience, she had always had the urge to be top notch in her field, which necessitated returning to a larger firm. She rejoined PwC and one year later became partner focusing on the firm’s executive reward design and delivery function.

Being part of an international network of firms has led Visbeen to her belief that many of the issues in the world today can better be solved by big international companies than governments. “Advising clients on how they can improve their performance and seeing where the companies fit within society is a balance that keeps me energized in my work,” she says.

For Visbeen, helping advance the careers of those on her team and contributing to their success has been the achievement of which she is most proud. But she also believes that business will succeed because of the “power of one.”

In her view, approaches today are theme based. “We will offer our clients an ‘Ocean’s 11’ approach where we staff a team with the best people for the job from within or outside of the firm, and then when the job is done they part ways.”

Growing Your Career

Visbeen believes that women need to advocate for themselves, because although they might have great achievements, they don’t always communicate them.

“I find that women tend to talk about ‘we’ instead of ‘I,’ but in a corporate world where you have to continually compete, it’s vital to get the story out there that you are the best person for any particular role,” she said.

Interestingly, she finds that while most women consultants are tough when it concerns their clients, they don’t bring that same tenacity and self-confidence to promoting themselves.

She believes women must be clear about what they want and go for it. “To be successful in business, you have to rely on yourself and your own compass. If you do that as a free thinker you add more value to your clients.”

A Culture of Acceptance

Visbeen has always appreciated the openness that the professional services industry offers for LGBT individuals. “This field attracts well-educated people, and though they might not be more open minded, they deal with it differently.” In fact, she believes that LGBT offers a unique selling point as a consultant. “Your diversity can be an important tool to help you stand out.”

Of course, she acknowledges, you have to be comfortable with yourself, and while gender or cultural diversity can’t be hidden, LGBT orientation can be private. However, as she says, “The consulting business requires more than regular office hours. Do you want to work somewhere where you can’t be yourself? Everyone has to answer that question for themselves.” For Visbeen the answer is clear. She believes that respecting coworkers is what brings out their best, so an open environment is a requirement.

She sees the issue as one that offers two clear choices: you might not be universally loved if you are open, but you are able to have deeper relationships. She characterizes it as “brand or bland.”

“There will always be some people for whom you who won’t be their cup of tea, but the others will love you for it.”

Visbeen has been active in Gay Lesbians and Everyone Else (GLEE), a strong PwC network that reaches beyond the firm to include others in its gatherings. As a business network, it blends networking with advocacy. “As a global network of firms, it’s part of PwC’s DNA to make sure that it is as safe to be an LGBT consultant in Amsterdam as it is anywhere in the world. It’s what we stand for.”

In addition, Visbeen takes that advocacy outside the workplace as a member of the Netherlands Committee of Human Rights Watch. “Economies that have a lot of wealth can take care of human rights and social issues. In economies where there is less wealth, there is less well-being. I believe they go hand in hand.”

/by

Mover and Shaker: Tasneem Hajara, Director, Online, Mobile and Social Channels, TIAA-CREF

,

Tasneem“Take risks, fail fast, tell your story and build partnerships,” says Tasneem Hajara, director of online, mobile and social channels for TIAA-CREF. Hajara’s advice stems from a fast-paced career path spanning roles and continents.

Hajara began her career path in India, where she earned a master’s degree in computer science before joining a startup. She found that a startup, with its exciting work and passionate mentors, to be the ideal foundation from which to launch her career.

“It was fast paced, and that’s the type of environment in which I thrive,” Hajara said of the experience.

Then, in a move which she describes as destiny, Hajara was sent on a two-month assignment to the United States, where she met her husband, and subsequently stayed. She became a consultant, which opened up a new path for her future. “Back in India, I had been leading a team and now I was an individual contributor again in a foreign location. I had to relearn the work environment and understand the differences in culture.”

She joined Merrill Lynch, where she stayed for nine years, steadily earning promotions. Hajara soon became vice president of their online technology group and was responsible for the retirement benefits online and mobile channels. She then joined TIAA-CREF, where she is responsible for the Sole Recording Keeping Online platform. Additionally, Hajara leads the social and mobile platforms, a key business for the company, and most recently was asked to help lead the Digital transformation efforts at TIAA-CREF.

She says that it’s an exciting time to be pursuing a career in technology, given how technology is disrupting and creating new business value and how it is virtually shaping everything in business. And that brings challenges, too. “We have to be prepared because we don’t know where our competition is coming from. You have to be at your ‘A’ game at all times.”

An Affinity for Startup Culture

Looking back, she credits her time at the fast-paced, delivery-oriented startup environment with having a major impact on her. Telling one anecdote, Hajara remembers surprising the entire team when she was a developer doing systems programming work. She was tasked with gathering an effort estimate for a pre-sales tool for a product that the startup was selling. Instead of returning with the expected plan and estimate, she actually produced a working tool in two days, a feat which earned her great recognition early on in her career.

“You have this energy when you’re young and the startup environment encourages innovation. They had projected it would take two months to build the complete sales tool, but I just worked until it was done,” Hajara said.

It was at the startup that she learned to take risks and experiment. As she works on the digital transformation program, one of Hajara’ s goals at TIAA-CREF is to bring a sense of the Silicon Valley culture to a large organization. “It’s an interesting culture shift that won’t be easy, but we believe that we will get there.”

Lessons Learned

During her career, Hajara became cognizant of the importance of ensuring that others know the good work that you are doing. “Because of my technology background, I was always a doer, but I missed out on the sales component,” she reflects, adding that she just expected that people would understand how hard she was working.

As she navigated the work world, Hajara also found that an unconscious bias exists; something she believes that women should be aware of, but not see as a limiting factor. “Women in general are hard on themselves,” she said. “We have a lot of expectations on ourselves and we also tend to set goals that are less aspirational, as compared to men. We might have the capabilities, but we are more careful of where we set our sights.”

For that reason, she thinks it is important that women take big risks, because the bigger the risk, the bigger the result. But, she cautions, “There will always be new goals so don’t get too caught up in chasing them. Take people along with you and build partnerships; enjoy the journey.”

Hajara believes it’s important for women to mentor one another and is involved in programs at TIAA-CREF that support diversity, such as the IT diversity and inclusion council.

“I enjoy being able to share what I learned trying to immerse myself into another culture. I think it’s important to bring similar experiences to the attention of others who are in the same boat and might be struggling. Ultimately we can learn from each other.”

Outside of work, Hajara enjoys spending time with her two daughters, ages twelve and seven. She also loves to travel and garden. “I have an emotional attachment to gardening, you could say. It’s very gratifying to see something you’ve planted grow, and just working in the garden is relaxing. It’s a highly rewarding activity.”

/by

Voice of Experience: Carol Nelson, Regional Sales Executive and Seattle Market President, KeyBank

,

Carol NelsonFor Carol Nelson, it’s always been about banking. After earning a bachelor’s degree in finance and a master’s in business administration from Seattle University, she began her career at Seafirst, which later became Bank of America, and spent 24 years in positions of increasing responsibility in its commercial and retail divisions.

She left to become president and CEO of Cascade Bank, a community bank headquartered in nearby Everett, Wash., where she spent 10 years transforming it from a savings bank to a commercial bank, serving businesses as well as consumers. In fact, that is one of the professional achievements of which she is most proud. As she notes, changing culture can be challenging, and she found it extremely rewarding to make such a profound change and still be named the “No. 1 Medium-Size Business to Work For” by Washington CEO magazine in 2005. “That much change can be threatening, so the fact that we could also sustain and build morale was really meaningful.”

As Nelson has progressed throughout her career, she has learned the importance of building relationships. During the Cascade Bank transition, she learned that “if others in the organization understand and know you, they are more willing to accept your leadership and any changes you might need to introduce.” She also gained an appreciation for the power of process. “Giving participants the opportunity to buy in will increase the likelihood of success, whether it’s a single project or an overall company transformation.”

Nelson eventually orchestrated the sale of Cascade Bank to Opus Bank and, and following a period of transition, moved on to spend two years as agency director and CEO of the Department of Revenue for the State of Washington. “Having the chance to serve the public and give a portion of my life to public service was a tremendous opportunity, and I thoroughly enjoyed being a member of the Governor’s Executive Cabinet,” Nelson said.

Future of Banking is Bright

Banking called her back though, and she accepted her leadership role at KeyBank in January 2015. “I love being on a steep learning curve, and I am thrilled to have the opportunity to bring my passion for diversity and leadership here to KeyBank,” she said. “I feel very fortunate that I found a career that I’m excited about and have a passion for – some people don’t ever find that and I’ve had it from the start.”

Nelson notes that it’s an exciting time in the industry. People have long predicted the rise of a purely cashless society, or the demise of branch banking as technology advances. But that’s not what her bank is experiencing – she says that customers still want the mix of touch points and so she will continue to lead efforts to deliver a broad cross section of products that can meet the needs of virtually every business and consumer.

“I don’t see that we will ever be able to harness technology to give people the sound advice and financial solutions that bankers do,”

Nelson finds banking to be an ideal career for women, due to the breadth and depth of the financial sector. She encourages women who are interested in career growth to seek a broad range of experience in multiple lines of business.

An Environment of Inclusivity

Though the career is particularly welcoming to women at the entry level, she has seen that as they continue to move up, it becomes more challenging and very competitive. “There are some stereotypes and management styles that can get in the way, but women just need to be smart about how they navigate them.” She notes a strong culture of advancement potential at Key in particular – it is led by a woman and women comprise 36 percent of the leadership team.

Since coming to KeyBank, Nelson has been appreciative of the networking group structure the bank offers. Employees are encouraged to form smaller networking groups where shared interests and backgrounds reinforce employee engagement and a sense of belonging. Current groups bring together Asian Americans, African Americans, employees with disabilities and employees of military families.

There is also a robust Key4Women group that supports the advancement of business women of all levels through networking and professional development events. Nelson says the program got her attention long before she came to the bank because it served employees as well as clients. “Our bankers are passionate about making sure women business owners have access to capital,” she said, adding that since 2005, KeyBank has lent more than $6 billion to women-owned businesses.

Giving Back

Nelson encourages women who want to become leaders to develop their skills by being active in the community early on. “Helping a nonprofit translates into valuable work experience and great connections,” Nelson said.

Her philosophy of giving back has created a mentoring mindset. “I believe that women leaders need to help other emerging women leaders advance their careers in the community,” she says. “Whenever someone asks for some of my time, I try to make it work. Someone paid it forward for me, and I want to do the same for others.”

At the same time, she notes that all senior women have to make savvy use of their time. Which is one reason she is such a believer in volunteer work and its ability to accomplish simultaneous goals.

Nelson is active in the Washington Roundtable, which focuses on economic development. “I am passionate about contributing to a thriving economy. At the Roundtable, I’m networking with peers and serving a mission while being visible on behalf of the bank. Time is finite – I really believe you have to be laser focused with how you spend it.”

She also serves as a trustee to Seattle University, where she is a double alum, and says she is energized by visiting the campus and interacting with the students.

And in her off time she participates in CrossFit – she is a certified instructor and while she doesn’t currently teach, she exercises her right to fitness with thrice-weekly sessions.

By Cathie Ericson

/by

Voice of Experience: Sanja Udovicic, Partner in Project Finance Group, Shearman & Sterling

,

Sanja UdovicicClient service and innovative deal making are what drive Sanja Udovicic, a partner in global law firm Shearman & Sterling’s project finance group in London. “My proudest professional achievements derive from successfully accomplishing my clients’ objectives and delivering their goals,” she says, particularly when working on what she describes as “complicated and interesting deals that haven’t been done before in frontier jurisdictions.”

Her recent and ongoing work, for example, includes advising multilateral lending institutions and commercial banks on the financing of an upstream gas project in Uzbekistan, counseling the government of Croatia on their tendering of a concession for the operation of the Croatian toll road network and advising lenders on a power project in Indonesia which won a number of awards for its innovative financing structure.

Read more

/by

Voice of Experience: Anna Chung, Counsel, Project Development & Finance, Shearman & Sterling

,

Anna ChungTo Anna Chung, landing your “dream job” is not a question of whether you are female or male but rather of how good you are. As a Singapore-based senior lawyer at global law firm Shearman & Sterling, Chung has demonstrated the ability to shine on client work throughout Asia and, increasingly, around the world.

A project finance lawyer, Chung’s practice focuses on power, LNG, oil and gas, and petrochemicals projects. She began her career at a leading Australian firm but left after a few years for Shearman & Sterling.

“To be honest, my career was not particularly planned out, but I’ve been fortunate in having opportunities come my way,” she explains. “I knew I wanted life experiences in cities beyond the city where I grew up, and with Shearman & Sterling, I’ve been able to work in our London and Shanghai offices and am currently working out of our Singapore office.”

While she works on projects throughout Asia, Chung says it has been particularly meaningful to be one of the firm’s leading lawyers serving clients in Korea. She has been doing joint pitches, coordinating marketing trips to Seoul and preparing business plans as the firm expands its client base in Korea.

“It’s meaningful for me as Korea is where I am originally from,” Chung explains. “Our global project finance practice is quite an integrated one, and from fairly early on in my career, I’ve worked with senior partners from different offices on projects involving Korean financial institutions or corporates.”

She adds, “Korea is increasingly an important market for us with Korean financial institutions and corporates so active in the international project finance scene. We have been investing in our Korean relationships for some time now and it’s rewarding that as a firm and individually, we are getting significant market recognition.”

Loving Your Job

Chung has had two professional role models during her career to date – partners Bill McCormack at Shearman & Sterling and Michael Harrison at Minter Ellison. According to Chung, they are recognised experts in their fields but the real reason is that despite “the pressures and demands that come with such busy practices and management roles,” they manage to have a great sense of humor, treat every person with respect and be dedicated to their family.

Just like her role models, Chung finds humor in difficult situations. Throughout her career as a lawyer she has learned that little details, such as the correct date of an overseas pitch, do matter.

“Sometimes errors can work in your favor,” she explains. “One of my partners at Shearman & Sterling still teases me for getting the date wrong for an overseas pitch for a $1.2bn project. We arrived at the client’s offices a week early but still managed to win the pitch.”

Read more

/by