Tag Archive for: Nneka Orji

Nneka Orji: Chief Operating Officer, Morrinson Wealth Management, UK

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“So many outcomes are often the result of sometimes small decisions that aren’t constructively challenged with another perspective,” says Nneka Orji, who is willing to be that voice in the room.

Nneka speaks to speaking up when it’s uncomfortable, why mentoring is a key part of people management, and the value of knowing who you are.

From Consulting to COO

After acquiring a Masters of Engineering degree from Oxford, Nneka went into consulting in 2010, first with Accenture and then with Deloitte UK.

Born in India and having grown up across Nigeria, France, Trinidad and the UK, Nneka loved the variety of working with different people and cultures to address diverse problems at a challenging pace.

She earned frequent promotions across her ten year stint in management consulting. As she kept learning, the lifestyle of business travel suited her.

During her time at Deloitte UK, she did a secondment as Chief of Staff for the Chairman’s office. Considering him her first sponsor—a leader who cared, pushed and supported— Nneka gained insight into the mechanics of being in an influential position, running a large organization and interacting with leaders.

She joined Morrinson Wealth Management as Chief Operating Officer in 2019. Nneka highlights that it’s a misconception that she works only with people with great wealth. Often she’s working with clients who are trying to make the earnings they have work best for them.

“They’re trying to plan ahead and look at: How can I make the most of what I’m earning? How do I build a life that’s in line with what I want to deliver for my family, for my loved ones?” she says. “Giving them the financial education, awareness and savviness to manage their own finances and to live the lives they want is really fulfilling.”

Daring the Discomfort of Using Her Voice

While accustomed from school and engineering to being in male-dominated environments and often the only black person in the room, let alone black female, Nneka says that the playing field of financial services has still compelled her to thicken her skin, become more assertive and use her voice.

Several times, she has braved speaking up in a tough moment—both in support of fairness for others and for herself.

Nneka recalls one compelling example from her consulting days when she was in a meeting focused on the consideration of candidates for promotion. When she heard more senior colleagues vaguely describe why a certain female manager was not ready for promotion—such as from a “gut feel” or because of “cultural fit”—she challenged her seniors to be specific, direct and transparent.

“I said, ‘Why is it gut feel? Why do you think she’s not ready? Have you actually given her feedback?’” says Nneka, recalling they hadn’t. “I said, ‘It’s not fair on that individual to give these vague responses. We need to be really clear. She wants to progress. If there’s concern, it’s only right that we tell her, rather than effectively leading her on.”

“I was definitely challenging beyond the point they were comfortable, and I walked out of the room knowing I had pushed,” she recalls. “It’s not that I had anything to gain personally, but I felt that it’s only fair to everyone to have someone to speak for them, on their behalf. If I was in her situation, who would stand up for me?”

While she could have deferred to her senior colleagues, Nneka chose a clear conscience. Nneka reflects the discomfort was likely because she was touching on affinity bias or another elephant in the room that may have been unconscious, but so often proliferates the status quo.

“These kind of decisions affect people’s careers, successes and progressions, how much they’ll get paid and how much they can save and invest and so on,” states Nneka.

Speaking up for herself, Nneka has stood her ground amidst men twenty years her senior, only to earn their respect from her work. She also once directly expressed disappointment in a senior partner’s response and leadership when after three years of working for him, she approached him to talk an issue with one very difficult female client and his immediate suggestion was she must have done something wrong to invite the conflict.

“I feel it’s important to make sure it’s clear what you will stand or what you are willing to accept, in terms of basic respect,” says Nneka.

Supporting Others To See Their Potential

“I haven’t had formal mentors to be very honest,” says Nneka, though she has leaders to bounce perspectives off of. “But you can put together the strong points that you see in different leaders and create almost your own fictional mentor in that way.”

She’s inspired to emulate the leaders whom she looked forward to working with—who pushed her in the best way and with whom she came to learn more about herself and her abilities.

“I do see mentoring as a core part of managing, because you can manage as a task manager and the tasks will get done,” Nneka notes. “But what I’m trying to do is to be an inspiring leader. I try to instil a sense of raising aspirations; maybe a team member started their career thinking this was your limit, but actually they have so much more potential, if they want to do more.”

Nneka values communication and saying or hearing it like it is, so nobody suffers in silence while their needs go unknown.

When Nneka took on managing others, she didn’t realize how rewarding it would be. “When a team member comes and says I’ve developed so much over the past year because of your influence, it gives me a strong sense of fulfillment.

Nneka has been a formal mentor for over a decade, with the Social Mobility Foundation, working with graduate mentees with a socially or economically challenged background, and also with the Cherie Blair Foundation For Women, working with entrepreneurial women in countries like India or Kenya or Israel.

These experiences have enriched her so much, she also considers them “reverse mentoring”.

“I like to see how different people think and how different people’s life experiences have shaped who they are, and how that informs their thinking,” says Nneka. “There’s something about learning about someone else’s perspective on life, and being open to finding out something that you might not have known. That’s the thing I love the most.”

Knowing Who You Are

Nneka feels her support system, both her family and working with people who have her best interests at heart and gave her a platform, has supported her fast growth.

She recommends being “intentional about choosing who you work with”—seeking out people who accept you for yourself and push you in a good way while having your back.

She feels that early on, her parents helped her to know who she was, down to pointing out the reality that she would often be unique in the room—as a black female in the schools she was in, and in her working life, especially as she moves up in leadership.

“Some people would say you shouldn’t necessarily point out or emphasize the difference,” reflects Nneka, “but I think it was so helpful in terms of me knowing who I was and who I am, and being true to myself. Of course I wasn’t always as confident in this respect and I’ve grown a lot since, but being comfortable in your own skin, in terms of your own history and culture, is critical. As long as you know who you are, you know your motivations, your boundaries and you make decisions in line with these.”

Nneka has worked some long hours, and suspects that subconsciously she has been motivated to overwork as a proactive measure against casual suggestions of gender or ethnic minority initiatives playing into her promotions, a frustrating undermining of accomplishment that black women are more likely to be subjected to.

“Sometimes you don’t have to work as hard as you do to get the outcome that you want,” she has come to realize. “I think that’s probably a lesson I am still learning.”

Nneka loves to travel, workout, dance and listen to both crime podcasts and inspiring podcasts during long walks in the sunshine—such as Oprah Super Soul Sunday, HBR Women At Work, The Wallet, The Tim Ferriss Show.

She’s inspired by “people who find their purpose and commit to positively influencing communities – small or large”.

By Aimee Hansen

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Resilience: Why “Storms” Are Critical to Leadership Development

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People-clapping-1024x681By Nneka Orji

Resilience is important. The late Elizabeth Edwards, American attorney and health care activist once said: “Resilience is accepting your new reality, even if it’s less good than the one you had before.” In today’s world of relentless innovation, changing business models, increasing expectations from the workforce, and market surprises, accepting our new and evolving realities through resilience building is now more important than ever.

In a 2014 report by Sarah Bond and Dr. Gillian Shapiro, 99.9% of the respondents said that resilience was “important” to their career success with 56% saying it was “essential”. A separate survey over 520 executives across 20 countries found that 71% of them rated resilience as “extremely important in determining who to retain”. Yet resilience is hard; there is no recipe or quick fix to building resilience. While numerous surveys have found that resilience is a common trait amongst some of the most effective leaders – not just in business but education, politics and other fields – there is no simple handbook to guide aspiring leaders around how to develop resilience. Bond and Shapiro found that only 10% of their research participants felt that their organisations placed enough emphasis on resilience being a differentiating factor in career success. For business leaders looking to identify and develop talent this is important; future leaders who are able to deal with surprises and setbacks, learn key lessons and readjust in a dynamic landscape are more likely to lead effectively and ensure business success.

Women: the (slight) resilience edge

Bond and Shapiro set out to understand if there were any differences between the way man and women view resilience. Surprisingly, they found little difference; 62% of men said they wanted to be more resilient compared to 71% of women. Across both groups, 53% saw themselves as resilient “all or almost all of the time” in their workplace. This subtle difference is supported by the findings of the aforementioned Accenture survey; the leaders identified women as slightly more resilient with 53% reporting women to “very to extremely resilient” compared to 51% identifying men in this category.

While the report didn’t identify significant differences in how resilience is viewed, the researchers found that women were seen to be doing more to support their female colleagues in developing their resilience through specific programmes that broaden and enhance the roles and projects they are assigned, and preparing them for more senior positions. This is encouraging news given the recalibration of gender representation required at most organisations.

The resilient leader

So if both men and women want to become more resilient and better leaders, and women are actively supporting other women to become more resilient, why is it so hard for organisations to develop more resilient leaders?

This year’s Roffey Park report found that organisations need to focus more on “talent preparedness” – investing in a combination of formal and experiential development to address the leadership capability deficit. Aspiring leaders too, many of whom are millennials now, are looking for opportunities to become the best leaders they can be yet organisations are falling short of their expectations around development opportunities. According to a recent Deloitte survey, 63% of millennials believe that their leadership skills “are not being fully developed”.

It’s time for organisations and today’s leaders to act on this insight. Crises come and go, and understanding that the skills required to whether the storms are not just essential to future survival of organisations but also critical to personal development. The life coach and author Tony Robbins describes great leaders as those who “inspire themselves and others to do, be, give and become more than they ever thought possible.” We can all point to leaders who aren’t just good but great; they continue to lead and inspire despite the challenges thrown at them and seem able to bounce back even when it seems impossible.

Building up the resilience bank

The good news is that resilience is “learnable”.Steven Snyder’s HBR article highlights why it is so important to get it right and how others have done so in the past by maintaining a positive outlook, accepting that learning through challenging situations is part of the journey, and acknowledging that it will be difficult.

While there’s no handbook with all the answers, there are a few steps aspiring leaders can take to start building up their resilience bank.

Engage with resilient leaders: Business leaders have good reason to focus on resilience when designing leadership development programmes but also by encouraging senior leaders to share their war stories – the experiences and day to day challenges which help them build up their resilience. Of course aspiring leaders also have a proactive role to play in identifying and engaging with those leaders that inspire them to understand how they too can expose themselves to key developmental opportunities.

Practice mindful resilience: Managing challenging situations and demonstrating resilience requires a strong sense of self awareness and mental control. As Harvard Business School professor Bill George reaffirmed through his interview with the Dalai Lama, practicing mindfulness is a key part of building resilience. Some military schools have developed training programmes which focus on resilience building through mental strength exercises.

Be open to learning (and vulnerability): The founders of Global Health Corps (GHC), a non-profit organisation, wrote in last year’s Stanford Social Innovation Review about the importance of creating “vulnerable community” in building resilience – a community in which programme participants felt able to open up to their peers which facilitated the learning process. As for results, “85% of GHC alumni report that their fellowship experience improved their resiliency skills”.

Pick yourself up, dust yourself down, and keep going.

Career storms – the difficult project, the challenging market environment, the missed promotion – tend to come when we least expect them, so being able to see beyond the immediate challenge is key. It is how you choose to react to these situations that define your long term career success. Persistence and a continued commitment to learning means that we are better able to deal with these surprises.

In the words of one of the best known leaders – Martin Luther King Jr. – “the ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” It is our ability to bounce back from challenges and obstacles that will determine the extent of our success.The next generation of leaders deserve the chance to build their resilience and becoming more inspiring and effective leaders for future leaders.

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Stereotypes at work: Do women buy into them just as much as the next guy?

woman thinking - pipelineIf you are a successful professional woman in financial or big business, you could find yourself labeled an alpha male or a diva or worse. If you show empathy regularly, you could be labeled a weak leader.

These are the labels we are given but are they justified? Catalyst’s study – Women “take care”, men “take charge” – found that stereotypic biases are often inaccurate and leave women in a weak position; undermined by their followers and seen by their leaders as less effective leaders compared to their male peers by both men and women in their firm. Do we therefore have the right to peel off these labels, shake off the stereotypes and define who we really are ourselves?

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It’s All (or at least mostly) About ME – How to Navigate Self-Promotion

Business meetingSomeone has just paid you a compliment about your achievements. How do you react?

According to a recent post on the HBR Blog network by Dorie Clark and Andy Molinsky, your answer to the above will vary depending on the cultural environment in which you were brought up. Self-promotion is not welcome in all cultures, especially those where humility and modesty are seen as admirable attributes. In countries like America however, self-promotion is culturally very acceptable. Some of you might think that such issues aren’t of great importance either because you don’t see the benefits of self-promotion, or because you work in cultures where self-promotion isn’t valued. Right? Think again.

Given the increasingly global nature of our work and workforces, you might come across self-promotion gurus much sooner than you expected. And what’s more, studies show they will be at an advantage over you as they will experience faster career progression and associated compensation. According to the 2011 Catalyst report (The myth of the ideal worker: Does really doing all the right things get women ahead?), self-promotion is one of the nine tactics which support career advancement. The report found that by “making achievements visible” – through seeking credit for your work, requesting additional performance feedback and asking to be considered for promotion when it is deserved –both men and women (although less so for women) saw positive gains in terms of career progression.

Staying invisible, staying forgotten

If this is indeed the case, then you can’t afford to ignore the art of self-promotion – especially if you’re foreign to America (or any self-promotion rich culture) and a woman. Molinsky suggests that global dexterity, the ability to adapt behavior depending on the cultural setting, is a way to address the challenge. He highlights that self-promotion is one of the six dimensions of cultural difference, and being aware of how self-promotion is viewed can be highly beneficial.

In cultures where self-promotion is not encouraged, the majority of employees believe that hard work alone will suffice in differentiating them from their peers. The issue arises when those employees transition to cultures where standing out from the crowd relies more on proactively seeking recognition. The same is true for women across all cultures who, compared to male peers, are less willing to talk about their achievements but would rather just get on with their work. Sylvia Ann Hewlett’s work on sponsorship found that many women “feel that getting ahead based on “connections” is a dirty tactic and that hard work alone is their ticket to the top”. They end up missing out on the potential to build their networks and thereby losing out on additional career advancement opportunities.

These foreign employees and some women fall into the bucket which author, David Zweig, has labeled as “Invisibles”; they are hard workers, full of potential, but lacking the motivation to stand in the spotlight and are sometimes forgotten when it is time for them to be recognized.

Heating up in the spotlight

This lack of affinity for the spotlight may be due to a number of reasons, including a desire to focus on the work at hand, not appreciating the benefit of self-promotion, or having seen self-promotion being done badly and therefore not willing to invest in such tactics. Most of us can point to a situation when we have seen self-promotion going wrong; like all things in life – you can have too much of it.

While putting yourself in the spotlight can have its advantages, leaving the spotlight on you can start to get uncomfortable – not just for you but for those around you. Focusing on “me, me, me” can be positive if there is a purpose, but if it is constant and seen to be bragging or narcissistic (which, according to a study by Tomas Chamorro-Premuzic, is more prevalent now (25%) compared to 1982 (15%)), it will not have the planned impact.

So how can you self-promote effectively with the desired outcome?

5 Steps to Successful Self-Promotion

Self-promotion is not about bragging or sucking up. Rather it is about ensuring your contributions are acknowledged and credit is given where due. There is a risk of not being recognized appropriately for those who choose not to embrace self-promotion when working in some cultures. Here are 5 practical steps to incorporating self-promotion in your career when working in self-promotion rich cultures or teams.

1. Confirm your objective:

Self-promotion should not be done without an objective in mind. Why do you need to promote yourself at this point? An example of a specific objective might be to highlight specific achievements ahead of your performance management reviews, so you are fairly recognized during appraisals. Without an objective it becomes bragging.

2. Be selective:

Because every act of self-promotion should have a specific objective, it is also important you are clear about who needs to be the recipient of your spiel. Going through the details of your strong performance with your peers will not have the same effect as a similar exercise with your manager. Not everyone needs to know.

3. Take an objective and fact-based approach:

“I’m not good at blowing my own trumpet”. If highlighting your achievements feels like showing off, take a fact-based approach. “The client highlighted that the way I led the delivery was critical to the project’s success” might be easier than “I led a very successful project”. By remaining objective and factual, you may find that it is easier to tell your story.

4. Remember your team:

While you should use “I” where appropriate to take credit for your individual contribution, it is also important to acknowledge contribution from others. Self-promotion should not result in distancing your team.

5. Just say “thank you”:

Being able to confidently accept credit for your work is also important. If others have recognized your contribution, there is no need to be self-deprecating to appear humble. Accept the recognition graciously with a thank you.

For women of all cultures, the above is particularly important. Catalyst reported that “77% of men were somewhat or very satisfied with their progress at increasing their salary compared to only 66% of women” as a result of applying their identified career advancement strategies. Tactics such as self-promotion only go some way to supporting career advancement for women, and while less effective for women than men, they are still worth investing in.

The most important thing to remember about self-promotion is that if you don’t do it, no one else can (or will) do it on your behalf.

By Nneka Orji

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Me and You: Effective Leadership Through Personal Identification

female leaderHave you ever been in a position where your views differ with those of your leader’s? Most of us can relate to this at some point in our careers; having different opinions to those of your leader’s can lead to a healthy debate and can be an opportunity to challenge ideas and drive innovation. This aspect of debate and challenge is one of the most valued aspects of developing a diverse workforce. What happens though when you’re the leader and the diversity of thought results in a fundamental misalignment of long term goals or behaviors? You just don’t see eye to eye and can’t personally identify with your team followers (team or employees).

According to a 2013 paper by Weichun Zu et al, limited personal identification between leaders and followers can have a negative effect – not only in terms of leadership effectiveness, but also in the team’s ability to innovate and their commitment to the organization. The authors present a compelling argument; rather than focus on the impact of organizational identification on employees, we should focus more on the effectiveness of individuals personally aligning with leaders.

Organizational identification, first introduced in 1987 by Cheney and Tompkins, is usually experienced when decision makers select the option which “best promotes the perceived interests of that organization”. The advantages of high organizational identification include greater job satisfaction, improved cooperation and reduced absenteeism. What Zu et al found, is that personal identification results in these benefits too but with greater impact.

This case is supported by a research study published by Hobman et al in 2011 which highlights this difference between organizational and personal identification. The study found that “identification with the leader significantly mediated the positive associations between supportive leadership, intellectual stimulation, personal recognition, in the prediction of job satisfaction and job performance”. While identifying with individuals can have a positive impact, the authors didn’t find the impact to be as great when followers identified with the organization as a whole.

Effective leadership on an individual level is therefore critical to an organization’s success. This even more important in today’s relatively buoyant market where long term commitment to the organization such as high retention rates, is harder to come by. What does this mean for today’s leaders?

Thomas Sy, Professor of Psychology at University of California Riverside, shows how a leader’s perception of his or her followers can have a negative impact when trying to recruit a diverse workforce. In his paper, “What do you think of followers?” and in an interview with Science Daily, Sy highlights the risks around categorizing followers (most often done automatically and spontaneously). “Western leaders may recognize the potential of followers who show enthusiasm, and label and treat these individuals as ‘high potentials.’ However, Western leaders may overlook the same potential in equally capable followers who may not exhibit enthusiasm because their cultural values may inhibit expression of emotions (e.g. Eastern cultures such as Japan and China). This bias may also occur for gender.” Simply put, leaders are individually accountable for the diversity of their workforce, not just the organization’s bottom line.

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Better Leadership: Managing and Leading Different Personalities in the Workplace

Better LeadershipMost of us have already been, or will at some point in our careers be, subject to at least one personality test. According to Bersin by Deloitte, the use of personality tests at work is on the rise. Tests are now used on 60%-70% of prospective workers in the US, compared to 30%-40% in 2009. By understanding personality types, organizations are able to better staff their teams by selecting the right mix of personality types that will best complement the organization’s culture and goals and make for better leadership.

Take the well-known and globally utilized Myers-Briggs Type Indicator (MBTI) as an example. MBTI was developed by two housewives during World War II as a means to align women who were entering the workforce with jobs which suited their personalities. Its output: extroversion versus introversion, sensing versus intuition, thinking versus feeling, judgment versus perception. Understanding your personality traits as a result of such tests is useful, but perhaps more important is the ability to understand the personality types of others. How can you use the output of such tests (although sometimes questionable) to effectively shape the way you deal with your employers and colleagues?

Meet the five personality types…

The first step is to identify the personality types. It is debatable just how many personality types there are; some say 4 (four temperaments), others claim 9 (nine corporate personality types). Interestingly, psychologists will tell you that personality disorders such as narcissism show up in leaders more commonly than we would like to admit since these people with these tendencies have a strong desire for unlimited success, but are ignorant to the feelings of others.

Here we look at 5 (based on the Five Factor Model).

1. Bring it on (openness): These individuals are open to new experiences, curious, creative, and prove invaluable in organizations with a focus on innovation. The number of colleagues you come across with a consistent ‘bring it on’ attitude will be industry dependent, but they tend not to thrive in slow moving industries and those where creativity is stifled. Their “can do” approach is necessary in times of uncertainty, but their associated fearless approach to risk could make them difficult to rein in.

2. No – it’s not in the plan (conscientious): You will have come across these characters before; they bring structure to organizations and keep the house in order. Such individuals may be best utilized during organizational change or short term, high intensity projects. Discipline and preparation are their strongest assets; however they can be difficult to deal with when spontaneity is needed.

3. So “out there” (extrovert): This can be one of the easiest traits to spot. Extroverts are not afraid to share ideas and opinions, be assertive and generally put themselves “out there”. While great in situations where action is required, there is a risk that they drown out the opinions of their colleagues.

4. Yes, yes, yes (agreeable): These are the agreeable colleagues who sympathize and empathize with others, invest time in people, and are seen to be both trusting and trustworthy. While the quality of their relationships tends to be stronger than those of a disagreeable nature, their ability to lead can be put to the test during difficult times.

5. Rollercoaster (emotional stability): We know this type all too well. Individuals in this group tend to go through emotional rollercoasters, feeling negative emotions acutely. They tend to get easily worked up, irritated and upset in the workplace. While difficult to keep up with their frequent mood swings, their focus on negative aspects of tasks could potentially highlight gaps and areas of improvement which would otherwise have been missed.

How to how to deal with each personality at work

Once identified, being clear on how you approach different personality types is important.

1. Embrace, or at least acknowledge, the value in all personality types: While not always the same or complementary to your personality type, the most successful teams are made up of a mix of personalities. Gender also plays a part; according to a 2001 study, most women reported themselves to be higher in the rollercoaster, “yes, yes, yes” and “bring it on” groups. Although the emotional stability trait in extremes may not be desirable, the benefits of working with an agreeable and creative colleague should not be discounted. A balanced team is important.

2. Get the right person assigned to the task: Asking a conscientious individual to lead in a volatile environment is not setting the individual or the team up for success. Use the strengths of each individual by allocating the right job where she or he can excel.

3. Remember, there is a spectrum: While personality tests can enable you in trying to understand the personalities in your organizations, it is important to see them as a framework and the majority of individuals aren’t either agreeable or disagreeable, but rather somewhere in between and dependent on the situation. The approach you choose to take with individual should align with their personality.

The most unconstructive thing to do would be for you to avoid certain personality types completely. Each person brings something to the table, and disharmony in teams and organizations is experienced when individuals and leaders do not acknowledge this.

Leaders: recruiting and managing multi-personality teams

Based on his research, Dr. Robert Hogan of Hogan Assessments, has developed a set of tools to help leaders understand the personalities of those they employ and how the individuals approach problem solving and difficult situations. According to Hogan, organizations are increasingly seeing the value of such understanding: workplace personality testing has become a $500m a year business and growing.

Nicki Gilmour, CEO of theglasshammer, who is also a qualified organizational psychologist and coach, comments about the use of tools for personal development at work,

“Personality tests are most useful when they are taken in context of the ‘coachee’s’ direct working culture since behaviour is a product of both personality and the environment that the person is surrounded by. It is so useful to know yourself and using tools like the Hogan suite, you can honestly see your potential triggers that can happen when any of us have our backs against the wall.”

The increasing diversity of our workforce demands that leaders understand how to recruit and manage multi-personality teams. Without understanding the personalities in your workforce, there is a limit to how successful any leader or manager can be.

By Nneka Orji

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Op-Ed: Ana Botin got promoted on merit not nepotism.

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In September 2014, Ana Botin succeeded her father Emilio Botin at Santander and has been named the top female banker in Europe by Bloomberg.

This appointment makes Ana the first woman to chair a global bank. She has worked hard to win this position and has positive endorsements from Citi’s ex chief Sanford “Sandy” Weill.

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