Tag Archive for: curiosity

Julia Hoggett“My entire career has been motivated by answering exam questions that I’m passionate about,” says Julia Hoggett. “I’ve had the privilege of being able to answer them in each of the seats that I’ve been in, and I’ve learned to trust that those questions and opportunities will manifest over time.”

When the Glass Hammer first spoke with Hoggett in 2012 when she was the Head of Covered Bonds and FIG Flow Financing at Bank of America Merrill Lynch, she was already thinking about her career in exactly these terms. Now, as chief executive of the London Stock Exchange, Julia Hoggett sits at the center of UK capital markets, having also held senior roles across banking, regulation and market oversight. She frames her path as a succession of problems worth solving, each transition driven by curiosity and the conviction that the next challenge would reveal itself when the time was right.

Following the Exam Questions

Hoggett trained as a sociologist specializing in sub-Saharan East Africa and originally entered the City to answer what she calls her first big exam question: “How does Malawi operate in the global economy?” She expected to stay in finance for two years and then return to postgraduate research. Instead, the pursuit of one question led to another, and after seven years advising clients on multi-billion dollar bond issues, DEPFA offered her the opportunity to run a bank funding program – the exam question there was that she had talked the talk for those 7 years, could she walk the walk?

Thereafter, Bank of America Merrill Lynch offered Hoggett the opportunity to advise on bank liquidity structures after the GFC, and she thought: “That’s a good exam question.” From there she held senior roles at the Financial Conduct Authority, including designing the supervision of investment-bank conduct in the aftermath of major market scandals, and steering oversight of the UK securities markets through Brexit and MiFID II.

Then came a moment in the summer of 2020 that changed everything. Apple’s market capitalization exceeded the entire FTSE 100 for the first time. Hoggett, then Director of Market Oversight, sat down that evening and wrote out everything she thought she could influence from a policy perspective. The next afternoon, the phone rang.

“It was a headhunter and the first words out of her mouth were, Julia, why haven’t you applied for the LSE job?” she recalls. “And I knew the next exam question.”

Today Hoggett is working on two exam questions simultaneously: “It’s not just how we create the best possible environment in the UK for great companies to start, grow, scale, and stay here,” she explains. “But also, how we reshape our capital markets over the next decade to make the best use of tokenization and digitization.”

The Risk of a Plan

Hoggett’s philosophy of following fascination over something like five-year plans is something she absorbed without quite knowing it until the day she heard her mother articulate it in a speech when she was Deputy President of the Supreme Court of the United Kingdom. When a female lawyer in the audience asked her mother how she had planned her way there, her answer was: ‘do what you’re doing to the utter best of your ability, trust that opportunities will come from that and don’t close yourself off to those opportunities however different they are from the path you’re on’.

“I almost started laughing,” Hoggett recalls. “I’d been asked a version of the same question the week before and given almost word for word the same answer. But my mother and I had never talked about it.”

When her mother graduated, there were six women and 94 men in her law cohort, one female judge, no female Law Lords, and the Supreme Court didn’t yet exist. Had she aimed at a visible target, she would have aimed too low.

“The risk of setting a plan is that what you think you’re capable of at the time is not what time proves you’re capable of,” Hoggett says.

Start With Where You Want to End Up

If Hoggett resists personal micro styled career planning, she is unambiguous about strategic direction. Her mantra is simply start with where you want to end up and work backwards.

“Don’t start with where you are and work forwards,” she says, “because the minute you do, you’ll be constrained by the first obstacle you hit. If you start with your vision and work backwards, you won’t constrain your ambition, and you’ll maximize the chance that you get there.”

Running an institution that has existed for over 300 years changes your relationship with time horizons. “Your job is not to be a day trader,” she says. “It’s to be there as this immutable piece of capability that others build their technology, their legal frameworks and their ambition to.”

Setbacks Are Data

Having navigated the Asian crisis, the Russian crisis, the global financial crisis, the sovereign debt crisis, the conduct crisis, Brexit, COVID and Ukraine, Hoggett treats each challenge as data whilst not underestimating the deeply human impact of so many of those crises.

“I assume I’m going to have one of those learning moments every day,” she says. “And usually you do.”

Her approach is twofold: brutal honesty about where things actually stand, combined with absolute confidence that with the right people in the room you can find a way through.

“Think of it like pushing off from the blocks as a sprinter. You need those blocks to be completely anchored into the ground, you need that solid foundation to push off from.
But you also have to create the space and the culture for that honesty to feel safe, rewarded and listened to.”

The Cloak of Post-It Notes

One of the most distinctive pieces of advice Hoggett shares came not from a mentor or a sponsor but from her ex-wife, a counselling psychologist.

Early in her banking career, Hoggett would write a to-do list on a Post-It note, scratch off items through the day, and then throw it in the bin when she left. Her ex-wife listened, then said: “Metaphorically, you’re throwing away all of your achievements at the end of every day.”

Hoggett started keeping a record instead, “thinking of each thing I struck off as one of life’s little victories, an accumulation of skills that I hadn’t necessarily had before I learned how to do it by doing that job. And then I started to think of it as a cloak made up of these metaphorical post-it notes. It was armor to take into the next thing that I did.”

The mental shift matters for navigating imposter syndrome, which she does not dismiss but reframes. “I think a certain amount of imposter syndrome is incredibly valuable. I get to do things in a day that most people don’t get to do. I’d never want to not recognize that that’s what they are.”

Mentors, Sponsors and Being Three-Up

Hoggett distinguishes between mentorship and sponsorship and emphasizes gathering the former from an unusually wide field.

“I don’t think of a mentor as having to have a particular shape,” she says. “Every day I am watching and observing all the people I work with whether they are male, female, more senior to me, more junior to me. I’m constantly observing how they do things and going, I like the way they did that, I would like to try and do it that way too.”

On sponsorship, she reflects on a colleague who moved teams and then approached her about a role elsewhere in the bank.

“She was three-to-‘more-than-one’ up on me. She knew me as an observer of the work I did. She knew the role she was sponsoring me into better than I did. And she knew the degree to which she was prepared to put her reputation on the line to sponsor me into that role.”

For Hoggett, the realization was when a sponsor approaches you, to recognise that they are operating with significantly more information than you are and to trust their willingness to place a step in your career in their hands.

Purpose Is Not a Buzzword

When asked about her why, Hoggett returns to where she started: an African development sociologist trying to understand how capital moves in the world.

“The capital markets are not there to make investment banks deal fees and league table position,” she says. “They are there as a convener, to bring together those who have capital, those who need capital, in service of an objective. Investment banks making deal fees is a byproduct of the purpose. It is not the object.”

That sense of fundamental purpose, Hoggett argues, is what allows strategy to flow and what allows thousands of people who may never be in the same room as a leader to feel connected to the work they do.

She has made repetition into a deliberate tool of culture, using phrases like 300-year-old fintech and convener of capital over and over again until they belong to everyone.

“The joke is it’s become Julia Bingo,” she says. “But there’s a pride in the fact that we all have that language, because that’s our shared articulation of our purpose. It’s not mine, it’s ours.”

It is, in the end, the same logic she applies to everything: not ownership, but direction. Not a plan, but a question worth answering, held lightly enough to let it evolve.

“I know that I am trying to do the thing I am doing right now to the utter best of my ability,” she says, “and I love it. What the next exam question is, and therefore what I do next, I don’t know yet and I don’t need to. I’ve learned to trust that the next exam question will manifest at some point, usually at the right moment.”

By Nicki Gilmour, founder and CEO of theglasshammer.com and Evolved People Coaching

Natalie Runyon“My definition of success has shifted,” says Natalie Runyon. “Fifteen years ago, I wanted to be in the C-suite. Now, my biggest legacy is raising well-adjusted children and having a good partnership to do that.”

First profiled in 2013 while Director of Global Security at Thomson Reuters, Runyon reflects on how her mindset of continual evolution has shaped her approach to achievement, purpose, and impact. She speaks to how she has embraced change with intention, guided by adaptability, self-awareness, and a commitment to aligning her professional growth with her personal values.

Evolving Through Curiosity and Change

Early in her career, Runyon made a name for herself in security operations, first at Goldman Sachs and later at Thomson Reuters, where she managed critical operations around the clock. At the same time, Runyon was already thinking about the future, getting involved with the company’s women’s network, earning a coaching certification, and launching a workshop called Be the CEO of Your Career, which eventually reached more than 1,300 employees globally.

Be the CEO of Your Career was translated into Spanish and Portuguese, and I trained facilitators to lead it. It helped get my name out there, build my credibility and expand my network.”

That visibility opened the door to a lateral move into sales operations, a role that allowed her to transition out of security and take on new challenges, but with more regular hours. “It was a big relief,” she says. “By then, I had two young kids, and I needed a shift.”

After a few years in sales, Runyon made her next career leap to a position at the Thomson Reuters Institute, where she has spent the last seven years curating thought leadership on topics ranging from talent and inclusion to ESG, human rights, and AI in the courts. While the content areas have shifted over time, one thing has remained constant: her ability to dive into unfamiliar territory with confidence.

“One consistent thread throughout my career, and why I have been able to make such big moves, is that I’m very comfortable operating in ambiguity and understanding how to ask the right questions to leverage the collective expertise of the people around me.”

In addition to being comfortable with uncertainty, Runyon highlights her natural curiosity as a strength. When she was asked to lead the Institute’s coverage of ESG, she got two ESG certifications to build her credibility and experience, “it opened up a new area for me to sink my teeth into and learn something new.”

That same curiosity is now guiding her latest area of focus: AI governance in court systems. “It’s not something I ever thought I’d be working on,” she says, “but I love that my role continues to evolve. Even though my title hasn’t changed, the content keeps shifting, and that keeps it interesting.”

Reframing Success and Failure

Runyon’s career evolution has also been shaped by her willingness to take risks outside the corporate world. She reflects on how her experiences as an entrepreneur, first in launching a coaching business, and later in acquiring a small company, shaped her definition of success and failure.

“Even though I originally designed the Be the CEO of Your Career workshop for my own coaching business, I probably had more impact rolling it out at Thomson Reuters than I ever would have had as a solo coach,” she says. “That was a success, just not the one I originally pictured.”

Years later, she challenged herself again by buying a business, after investing significant time in learning how to value and grow companies. However, when a family matter demanded her focus, she made the decision to sell. “I sold it at a loss, and financially it was rough,” she says, “but I don’t regret that decision at all.”

Through it all, Runyon has reframed what success looks like. “I don’t really look at things as failures, I look at them as learning opportunities,” she explains. “Life is fluid. None of my plans have ever worked out exactly the way I thought they would, but life has worked out.”

For Runyon, evolution is not about a perfect outcome. It’s about continuing to ask herself the hard questions, adapt, and stay open to wherever growth leads next.

The Dual Impact of Leadership Coaching

With a background in leadership coaching, it is no surprise that Runyon is a firm believer in its transformative impact. She often draws on what she learned during her training, skills that continue to influence how she leads, communicates, and navigates challenges at work.

“From the ability to ask good questions when I’m interviewing somebody for an article to having a level of comfort in asking the hard questions and not being afraid of the answers, my training as a coach has impacted me in foundational ways.”

She continues, “that includes not letting fear drive decision making, because in coaching you learn how to look at the worst-case scenario and explore questions like, ‘how bad can it really be? What if that happens? What can you do about it?’ That mindset has impacted my ability to adapt and flex and pivot.” Additionally, Runyon points to emotional intelligence, self-awareness, and the ability to see things from multiple perspectives as aspects of coaching that she continues to apply in her day-to-day life.

Runyon is also quick to acknowledge the impact coaching has had on her personally, having experienced its benefits not just as a practitioner, but as a client.

“In 2019, I was completely burnt out between juggling work, young kids, and being on two nonprofit boards. I met with Nicki for coffee, and she saw right away that I was miserable. She coached me for six months and helped me see how my mindset wasn’t serving me. She helped me recognize and assert that ‘no’ is a complete sentence and to give myself space to figure out what I needed next. It was a pivotal moment where coaching was critical.”

Grounded by Growth

As Runyon looks to the future, she acknowledges that her path is still unfolding. “I’m still trying to find my way,” she notes. “I’m challenging myself in new ways to give me clarity.”

Today, her focus is less on chasing traditional career milestones and more on creating lasting impact, especially through her family. “My biggest goal is to raise good human beings,” she emphasizes. “If I can give my kids the learnings I’ve had — to take risks, to not be afraid of failure, to stay true to themselves, then that’s success.”

Outside of work, Runyon continues to pursue growth on her own terms. What started as a personal challenge to swim a mile, a skill she once disliked, has grown into training for a sprint triathlon. “I’m trying to stretch myself, to do hard things, and to keep learning,” she says. She also set a goal two years ago to visit all 50 states by the time she turned 50, a milestone she will complete this summer.

Setting ambitious goals, inside and outside of work, is part of how Runyon continues to evolve. As she puts it, “It’s about progress, not perfection…You’re in charge of your own journey. You’re in charge of your own path. Just live your life.”

By Jessica Robaire