For over 15 years so far, we’ve had the opportunity to interview a diverse range of women leaders who are overcoming barriers, charting new territories and elevating their impact. Each woman is generous enough to sit with us and share her story to empower and inspire other women. At The Glass Hammer, we feel visibility matters – and it’s our honor to amplify the voices of women who are raising the ceiling on possibilities in their own lives and our world. Again and again, we hear about the importance of role models in enhancing our vision of what is possible.
Looking across our leader profiles during 2022, we share a few words of wisdom and inspiration from each woman we’ve talked to so far this year. Thank you for the gift of your energy, time and insight!
“One of the key attributes of a great leader is authenticity, therefore I refuse to have separate work and home life personalities. I believe it is time to change the message that women, or indeed anyone, needs to adjust their personalities to fit with the corporate world.” – Charlene Kennedy: CEO, PGIM Private Capital (Ireland)
“What you will often hear is leaders defending their intent: ‘So are you saying that we discriminate? Are you saying that we aren’t fair?’ But the opportunity is if we can recognize that despite our best intentions, our decisions sometimes have impacts that we don’t intend. It’s important to be curious about the cumulative impacts of individual decisions, along with organizational systems and policies.” – Betsy Bagley: Co-Founder and Director, Pulsely
“I used to hate feedback, but I think feedback and constructive criticism is so important. You may have really good intentions and just not know you’re doing something that isn’t working for you. The feedback may be really hard to hear and digest, but sometimes it comes from a great place. Even if you may not agree, it’s good to hear it.” – Jessica Titlebaum Darmoni: Senior Manager, Head of Marketing, ErisX
“I’ve become more conscious of my own energy as I’ve become older, and that it’s always flowing in me, but you can also learn to use it and channel it. If I’ve got to get a team going, I really think about bringing that energy to the table… The biggest thing you can do to be successful is to be yourself and not listen to the detractors. Just let your light shine.” – Rachael Sansom: Managing Director, Red Havas UK
“You’ve got to remain true to yourself, because there are enough people telling you what you can’t do. I will always tell you what you can do. We’re going to make change together, but you have to be true to yourself. You have to be authentic. If you’re not, what’s the point?” – Brandi Boatner: Manager, Digital & Advocacy Communications, IBM
“Actively asking how others are feeling not only makes them feel more part of the team, but also establishes a level of trust and morale that makes everyone perform better. Being aware of how everyone else is feeling helps form a cohesive team because at the end of the day, we’re all working towards the same goal. If one person is having an off day, that’s going to impact the whole team. Knowing how to rally around and motivate that person not only helps the individual but brings the whole team closer together.” – Mariah Turner: Associate, PGIM Private Capital
“As you arrive to a real senior level, you will start to understand that people are going to have a hard time disagreeing with you. They tend to give you filtered information. If you know that, you can be much more deliberate and intentional in terms of how you ask questions, to make sure that you’re getting the real story and understanding different perspectives.” – Geline Midouin: Chief People Officer, Shearman & Sterling LLP
“It’s important to be able to trust and communicate to your leaders: here’s what I need from you and what I need you to help me with. That has made the difference for me in my career. And that is not wisdom that one must wait until they are well into their careers to acquire anymore. Remember, what I said at the outset of this interview, the world is different now, and leadership looks different.” – Pamela Peace: Principal & North America Client Management, PGIM Fixed Income
“First, you need to be able to identify it: I’m having a feeling. Then you need to name the feeling and ask yourself: What is driving that feeling and is it worthy of speaking up for? Then you ultimately need the self-confidence to speak up, be potentially willing to engage in a disagreement, and simply not question it too much. The more you question it, the more likely you are to miss the appropriate moment to say something, or to lose the feeling entirely. As you move through life, your gut instinct is one thing that stays with you, no matter what you choose.” – Erica Klinkowize: CBNA Treasurer, Citi
“In times of uncertainty, the focus has shifted from seeking answers to raising questions and building relationships to lead through the unknown… The circumstances of the last two years have made me a different leader. I had to take a step back and ask: what did I do in this time? And take the necessary steps to hopefully be proud of the answer.” – Danielle Arnone: Chief Digital & Technology Officer, Combe
“Figure out who can help. You cannot be a master of everything, nor should you be. Get a distributed style of management to get further, faster. Ask yourself who do I know and what do I need to learn?” – Bessie Kokalis Pescio: Vice President, Global Internal Communications, Philip Morris International
“I spent ten years in nursing. But there’s an expression in this part of the country that people are ‘called to preach.’ They have a burden to preach, meaning they can’t not do it. Well, in my case, I felt called to medicine. I had a burden to be a doctor and it would not go away… we never know how much time we’ve got on this planet, so I really don’t want to go to my grave without having tried to do what I felt I was called to.” – Dr. Sarah Carrier, MD: Emergency Physician, JH Quillen VA Medical Center
“Don’t just assume that people know what you want. You need to make sure that your managers and your stakeholders know that you are interested in other opportunities. Don’t be scared to let them know. It’s not like you’re going to be fired because you’re driven and want to move and grow.” – Jessica Jones: Managing Director, Head of Asia, PGIM Investments
“Earlier in my career, I thought I had to be the one with the voice. Now, I realize what I have to do is give or encourage or support the voices that have the information required, not always be the voice. That’s the muscle you develop with maturity and by realizing the amazing contributions that many voices bring to a conversation. That’s the muscle you develop when you embrace the diversity of thinking in a team to drive forward.“ – Renee Connolly: Chief Diversity, Equity & Inclusion Officer, Merck KGaA, Darmstadt, Germany
The transition over your career is toward managing up, and ensuring that you get what you need… I really have come to see the importance of don’t take on too much and do fewer things better, both of which I pass on to women just starting their career.” – Kate Kenner Archibald: Chief Marketing Officer, Dash Hudson
“I found a different lease on my otherness. I can’t chase everybody’s projection of me, but the more I recognize the uniqueness of my own experience, the more I feel I have to offer… One of the things now running through my veins is the knowing that what makes me connect with people is the ways in which we are similar, what intrigues and draws me to people is the ways in which we are different.” – Elena Kim: VP Business Development, TV/OTT at Global Music Rights
“The truth is, if I can be loving and patient, and approach whatever comes my way with compassion, everything will fall into place. Being a good lawyer, a good colleague, a good mother, a good partner, a good daughter – it all starts with being a loving person. Approaching things with a loving attitude will make things easier for you.” – Jingjing Liang: Associate, Compensation, Governance & ERISA practice, Shearman & Sterling LLP
“Early in my career, I was more conservative in offering my perspective and spoke only if I had the perfect comment. I’ve realized it’s okay to not always have the right answer or right idea, but it’s important to use your voice. There is power, value and hopefully impact, in sharing diverse perspectives… It doesn’t matter if you’re a junior level person in a room of more seasoned executives, you’ve been given a seat at the table for a reason and it is in the firm’s best interest to encourage and embrace your perspective. You have valuable things to say, so don’t sit in the background. Use your voice, early on.” – Ivy Tsui: Director of Program Management for DE&I, PGIM Real Estate
“I understand the stereotypes or expectations when a woman is in the room — how we’re expected to speak, defend our work, or refrain from speaking in an authoritative way — and I’ve told myself, ‘None of that applies to you, because you weren’t born and raised in this culture, so you’re going to embrace the otherness.’ So, I speak up, respectfully and never rude, but I have to speak.” – Louise Carroll: Partner, Real Estate, Katten
“I like to take complex problems and divide them into simpler ones, and I like to do that very fast. Every single problem, no matter how big, can be dissected, once you understand the root cause. But when you think you know the cause, you have to dig deeper and deeper. Once you have the root cause, everything else gets easier. You can find the paths to resolve the problem.” – Valeria Vitola: Managing Director, Anti-Money Laundering Region Head – Latin America (Except Mexico), Citibank
“When you’re building teams, you always want to be strongly committed to the diversity of your team’s experience and ideas. You don’t want to have uniformity in thought or expertise, as it could challenge disruption and innovation.” – Mary Cassai: Senior Vice President, Perioperative Services, NewYork-Presbyterian Hospital
“Create the greatest, grandest vision possible for your life and career because you become what you believe… Each step of my career taught me meaningful characteristics about myself and helped me make my next leap.” – Rupal Shah: Principal, PGIM Fixed Income
“We need to trust our gut. We know exactly where we see ourselves, but sometimes we’re afraid to share that vision. We just need to move confidently in the pursuit of our dreams. From every setback, we can learn… I’ve become more of an unapologetic Latina who stays optimistic about our future possibilities, but it took me 22 years of going through this journey to realize that it’s my life, it’s my vision, it’s my calling.” – Claudia Vazquez: Founder, elevink
“I love to take the time to get to know individuals: to listen and to avoid assumptions. I think that creates a space where people can be authentic, which leads to new conversations and new opportunities.” – Vanessa Nazario: Corporate Director, Chief Diversity Officer, Memorial Healthcare System
“I draw so much power from all the things that make me different. I used to view it as a disadvantage, but it’s so essential to how I’m able to show up, how effective and efficient I am, and the impact that I’m able to make. I draw from everything, and to have not done that for so many years was a detriment to my performance.…For this moment, while employers are asking you to bring yourself to work, do it. Do it now. Do it today. The hope is that this is a movement, not a moment. But time is of the essence, so do it. It will pay dividends.”- Amber Hairston: Agency Underwriter, PGIM Real Estate
“If you don’t know me and you don’t understand what drives me and what ails me, then how could you truly be in charge of growing me and taking me to the next level? I think it’s really important as managers that we take the approach of being coaches and changing the relationship from ‘I’m here to manage and make sure you do what you’re supposed to do’ to ‘I’m here to coach you and make sure that you exceed that.’… Most managers feel like I can’t get too close because then I can’t be objective, and I think it’s the opposite. If you’re not close enough, you’re going to miss what’s happening and you’re going to miss opportunities to support people in a way that makes them want to come to work and be part of the community.” – Indhira Arrington: Global Chief Diversity, Equity and Inclusion Officer, Ares Management
“That (Latina) part of my identity and proving myself is impacted by this other part of me that needs to grow and trust other people to do things, even though I don’t have 100% control. Letting go of some of that control has been hard, but I’m working on it. I’ve realized that everyone is an individual, and they’re not all like me, and I have to manage to each person versus to what my personal expectations, approaches, or processes would be.” – Cassandra Cuellar: Partner, Venture Capital, M&A and Capital Markets, Shearman & Sterling LLP
“I enjoyed going into rooms and finding those moments where I’d pipe up with an interesting point of view or a question, and all of a sudden, people would shift around and look at me. So I find it quite empowering. I’ve used the difference to my advantage… I think all of these factors combined meant I didn’t buy into the barrier, and just ignored it, and still today it hasn’t stopped me, because I have a deeper belief that it can happen – at least in the spaces where I’m operating in.” – Sabina Munnelly: Partner, Baringa
“Opportunity only lands on people who seek it. If you want to be sponsored, you need to give people an opportunity to get to know you: what you want to do, what your strengths are, and what challenges you might be facing.” – Ashley Shan: Associate, Finance Group, Shearman & Sterling LLP
“In my experience, a lot of the influence and ability to make changes come from working at the intersection of different disciplines and taking that experience to management and leadership… In technology or in any industry, being able to have that broader aperture allows someone to see more opportunities and navigate better decisions about where they want to go and how to do it to make a broader impact in an organization.” – Joyce Shen: AI investor, board director, author, and data science at UC Berkeley
“You should feel comfortable and confident that you can speak up. You might not say everything perfectly or you might even say something wrong, but that’s okay. Plenty of people will talk and know less than you do… I bring my own unique perspective to the table. Adding my voice may steer the conversation or decision-making in a certain way, or add more nuance to the overall discussion.” – Fiona Cho: COO of Asia-Pacific Region, PGIM Real Estate
Interviewed by Aimee Hansen
2022: Words of Wisdom from Diverse Women Leaders
Career Advice, People, Voices of ExperienceLooking across our leader profiles during 2022, we share a few words of wisdom and inspiration from each woman we’ve talked to so far this year. Thank you for the gift of your energy, time and insight!
“One of the key attributes of a great leader is authenticity, therefore I refuse to have separate work and home life personalities. I believe it is time to change the message that women, or indeed anyone, needs to adjust their personalities to fit with the corporate world.” – Charlene Kennedy: CEO, PGIM Private Capital (Ireland)
“What you will often hear is leaders defending their intent: ‘So are you saying that we discriminate? Are you saying that we aren’t fair?’ But the opportunity is if we can recognize that despite our best intentions, our decisions sometimes have impacts that we don’t intend. It’s important to be curious about the cumulative impacts of individual decisions, along with organizational systems and policies.” – Betsy Bagley: Co-Founder and Director, Pulsely
“I used to hate feedback, but I think feedback and constructive criticism is so important. You may have really good intentions and just not know you’re doing something that isn’t working for you. The feedback may be really hard to hear and digest, but sometimes it comes from a great place. Even if you may not agree, it’s good to hear it.” – Jessica Titlebaum Darmoni: Senior Manager, Head of Marketing, ErisX
“I’ve become more conscious of my own energy as I’ve become older, and that it’s always flowing in me, but you can also learn to use it and channel it. If I’ve got to get a team going, I really think about bringing that energy to the table… The biggest thing you can do to be successful is to be yourself and not listen to the detractors. Just let your light shine.” – Rachael Sansom: Managing Director, Red Havas UK
“You’ve got to remain true to yourself, because there are enough people telling you what you can’t do. I will always tell you what you can do. We’re going to make change together, but you have to be true to yourself. You have to be authentic. If you’re not, what’s the point?” – Brandi Boatner: Manager, Digital & Advocacy Communications, IBM
“Actively asking how others are feeling not only makes them feel more part of the team, but also establishes a level of trust and morale that makes everyone perform better. Being aware of how everyone else is feeling helps form a cohesive team because at the end of the day, we’re all working towards the same goal. If one person is having an off day, that’s going to impact the whole team. Knowing how to rally around and motivate that person not only helps the individual but brings the whole team closer together.” – Mariah Turner: Associate, PGIM Private Capital
“As you arrive to a real senior level, you will start to understand that people are going to have a hard time disagreeing with you. They tend to give you filtered information. If you know that, you can be much more deliberate and intentional in terms of how you ask questions, to make sure that you’re getting the real story and understanding different perspectives.” – Geline Midouin: Chief People Officer, Shearman & Sterling LLP
“It’s important to be able to trust and communicate to your leaders: here’s what I need from you and what I need you to help me with. That has made the difference for me in my career. And that is not wisdom that one must wait until they are well into their careers to acquire anymore. Remember, what I said at the outset of this interview, the world is different now, and leadership looks different.” – Pamela Peace: Principal & North America Client Management, PGIM Fixed Income
“First, you need to be able to identify it: I’m having a feeling. Then you need to name the feeling and ask yourself: What is driving that feeling and is it worthy of speaking up for? Then you ultimately need the self-confidence to speak up, be potentially willing to engage in a disagreement, and simply not question it too much. The more you question it, the more likely you are to miss the appropriate moment to say something, or to lose the feeling entirely. As you move through life, your gut instinct is one thing that stays with you, no matter what you choose.” – Erica Klinkowize: CBNA Treasurer, Citi
“In times of uncertainty, the focus has shifted from seeking answers to raising questions and building relationships to lead through the unknown… The circumstances of the last two years have made me a different leader. I had to take a step back and ask: what did I do in this time? And take the necessary steps to hopefully be proud of the answer.” – Danielle Arnone: Chief Digital & Technology Officer, Combe
“Figure out who can help. You cannot be a master of everything, nor should you be. Get a distributed style of management to get further, faster. Ask yourself who do I know and what do I need to learn?” – Bessie Kokalis Pescio: Vice President, Global Internal Communications, Philip Morris International
“I spent ten years in nursing. But there’s an expression in this part of the country that people are ‘called to preach.’ They have a burden to preach, meaning they can’t not do it. Well, in my case, I felt called to medicine. I had a burden to be a doctor and it would not go away… we never know how much time we’ve got on this planet, so I really don’t want to go to my grave without having tried to do what I felt I was called to.” – Dr. Sarah Carrier, MD: Emergency Physician, JH Quillen VA Medical Center
“Don’t just assume that people know what you want. You need to make sure that your managers and your stakeholders know that you are interested in other opportunities. Don’t be scared to let them know. It’s not like you’re going to be fired because you’re driven and want to move and grow.” – Jessica Jones: Managing Director, Head of Asia, PGIM Investments
“Earlier in my career, I thought I had to be the one with the voice. Now, I realize what I have to do is give or encourage or support the voices that have the information required, not always be the voice. That’s the muscle you develop with maturity and by realizing the amazing contributions that many voices bring to a conversation. That’s the muscle you develop when you embrace the diversity of thinking in a team to drive forward.“ – Renee Connolly: Chief Diversity, Equity & Inclusion Officer, Merck KGaA, Darmstadt, Germany
The transition over your career is toward managing up, and ensuring that you get what you need… I really have come to see the importance of don’t take on too much and do fewer things better, both of which I pass on to women just starting their career.” – Kate Kenner Archibald: Chief Marketing Officer, Dash Hudson
“I found a different lease on my otherness. I can’t chase everybody’s projection of me, but the more I recognize the uniqueness of my own experience, the more I feel I have to offer… One of the things now running through my veins is the knowing that what makes me connect with people is the ways in which we are similar, what intrigues and draws me to people is the ways in which we are different.” – Elena Kim: VP Business Development, TV/OTT at Global Music Rights
“The truth is, if I can be loving and patient, and approach whatever comes my way with compassion, everything will fall into place. Being a good lawyer, a good colleague, a good mother, a good partner, a good daughter – it all starts with being a loving person. Approaching things with a loving attitude will make things easier for you.” – Jingjing Liang: Associate, Compensation, Governance & ERISA practice, Shearman & Sterling LLP
“Early in my career, I was more conservative in offering my perspective and spoke only if I had the perfect comment. I’ve realized it’s okay to not always have the right answer or right idea, but it’s important to use your voice. There is power, value and hopefully impact, in sharing diverse perspectives… It doesn’t matter if you’re a junior level person in a room of more seasoned executives, you’ve been given a seat at the table for a reason and it is in the firm’s best interest to encourage and embrace your perspective. You have valuable things to say, so don’t sit in the background. Use your voice, early on.” – Ivy Tsui: Director of Program Management for DE&I, PGIM Real Estate
“I understand the stereotypes or expectations when a woman is in the room — how we’re expected to speak, defend our work, or refrain from speaking in an authoritative way — and I’ve told myself, ‘None of that applies to you, because you weren’t born and raised in this culture, so you’re going to embrace the otherness.’ So, I speak up, respectfully and never rude, but I have to speak.” – Louise Carroll: Partner, Real Estate, Katten
“I like to take complex problems and divide them into simpler ones, and I like to do that very fast. Every single problem, no matter how big, can be dissected, once you understand the root cause. But when you think you know the cause, you have to dig deeper and deeper. Once you have the root cause, everything else gets easier. You can find the paths to resolve the problem.” – Valeria Vitola: Managing Director, Anti-Money Laundering Region Head – Latin America (Except Mexico), Citibank
“When you’re building teams, you always want to be strongly committed to the diversity of your team’s experience and ideas. You don’t want to have uniformity in thought or expertise, as it could challenge disruption and innovation.” – Mary Cassai: Senior Vice President, Perioperative Services, NewYork-Presbyterian Hospital
“Create the greatest, grandest vision possible for your life and career because you become what you believe… Each step of my career taught me meaningful characteristics about myself and helped me make my next leap.” – Rupal Shah: Principal, PGIM Fixed Income
“We need to trust our gut. We know exactly where we see ourselves, but sometimes we’re afraid to share that vision. We just need to move confidently in the pursuit of our dreams. From every setback, we can learn… I’ve become more of an unapologetic Latina who stays optimistic about our future possibilities, but it took me 22 years of going through this journey to realize that it’s my life, it’s my vision, it’s my calling.” – Claudia Vazquez: Founder, elevink
“I love to take the time to get to know individuals: to listen and to avoid assumptions. I think that creates a space where people can be authentic, which leads to new conversations and new opportunities.” – Vanessa Nazario: Corporate Director, Chief Diversity Officer, Memorial Healthcare System
“I draw so much power from all the things that make me different. I used to view it as a disadvantage, but it’s so essential to how I’m able to show up, how effective and efficient I am, and the impact that I’m able to make. I draw from everything, and to have not done that for so many years was a detriment to my performance.…For this moment, while employers are asking you to bring yourself to work, do it. Do it now. Do it today. The hope is that this is a movement, not a moment. But time is of the essence, so do it. It will pay dividends.”- Amber Hairston: Agency Underwriter, PGIM Real Estate
“If you don’t know me and you don’t understand what drives me and what ails me, then how could you truly be in charge of growing me and taking me to the next level? I think it’s really important as managers that we take the approach of being coaches and changing the relationship from ‘I’m here to manage and make sure you do what you’re supposed to do’ to ‘I’m here to coach you and make sure that you exceed that.’… Most managers feel like I can’t get too close because then I can’t be objective, and I think it’s the opposite. If you’re not close enough, you’re going to miss what’s happening and you’re going to miss opportunities to support people in a way that makes them want to come to work and be part of the community.” – Indhira Arrington: Global Chief Diversity, Equity and Inclusion Officer, Ares Management
“That (Latina) part of my identity and proving myself is impacted by this other part of me that needs to grow and trust other people to do things, even though I don’t have 100% control. Letting go of some of that control has been hard, but I’m working on it. I’ve realized that everyone is an individual, and they’re not all like me, and I have to manage to each person versus to what my personal expectations, approaches, or processes would be.” – Cassandra Cuellar: Partner, Venture Capital, M&A and Capital Markets, Shearman & Sterling LLP
“I enjoyed going into rooms and finding those moments where I’d pipe up with an interesting point of view or a question, and all of a sudden, people would shift around and look at me. So I find it quite empowering. I’ve used the difference to my advantage… I think all of these factors combined meant I didn’t buy into the barrier, and just ignored it, and still today it hasn’t stopped me, because I have a deeper belief that it can happen – at least in the spaces where I’m operating in.” – Sabina Munnelly: Partner, Baringa
“Opportunity only lands on people who seek it. If you want to be sponsored, you need to give people an opportunity to get to know you: what you want to do, what your strengths are, and what challenges you might be facing.” – Ashley Shan: Associate, Finance Group, Shearman & Sterling LLP
“In my experience, a lot of the influence and ability to make changes come from working at the intersection of different disciplines and taking that experience to management and leadership… In technology or in any industry, being able to have that broader aperture allows someone to see more opportunities and navigate better decisions about where they want to go and how to do it to make a broader impact in an organization.” – Joyce Shen: AI investor, board director, author, and data science at UC Berkeley
“You should feel comfortable and confident that you can speak up. You might not say everything perfectly or you might even say something wrong, but that’s okay. Plenty of people will talk and know less than you do… I bring my own unique perspective to the table. Adding my voice may steer the conversation or decision-making in a certain way, or add more nuance to the overall discussion.” – Fiona Cho: COO of Asia-Pacific Region, PGIM Real Estate
Interviewed by Aimee Hansen
Seven Things about Gut Instinct You Might Not Know
Career Advice, Career Tip of the Week!All in all, gut instinct is a valuable aspect of processing that is bound to contribute it’s voice into your decision-making, whether you are going with it, weighing it up or fighting against it. The more you can learn about gut instinct, the more you’ll be equipped as a leader to use it – and not use it – wisely.
By Aimee Hansen
Fiona Cho: COO of Asia-Pacific Region, PGIM Real Estate
People, Voices of ExperienceCho talks to being fearless, speaking up, supporting the voices of others and her intrigue for the details of how ecosystems work, from baskets to buildings.
From Liberal Arts to Real Estate to Asia C-Suite
With a passion for material culture (arts, crafts, design, architecture, urban planning), Cho mastered in and envisioned a career in academia focusing on the history of art and architecture, but soon realized she wasn’t suited for a solitary, stationary life. And her intrigue was forward-looking.
So Cho left academia to explore the dynamic “built environment” of the real estate world. She spent seven years in real estate equity research and two years in investment banking at Wells Fargo in San Francisco before taking an investment funds Portfolio Manager role with PGIM Real Estate based in Singapore, focusing on the Asia-Pacific region, nearly fifteen years ago.
“I didn’t go to business school” says Cho. “But I think the twists and turns and nonlinear path have given me experiences, perspectives and insights that help me to be both a better fund manager and a better leader.”
Cho likens being a regional portfolio funds manager to running a small company – working with people in various functional groups and areas of expertise across different countries to understand a client’s needs, craft and manage the strategy, and hit the investment targets. She is proud of her funds’ strong performance and how the industry and PGIM are bringing ESG and DEI principles into investment decision-making to fuel positive impact.
Being Fearless In Your Voice
“I have a kind of fearlessness. I can enter a completely new career or opportunity, and I’m quite fearless about it,” says Cho. “Of course, I do have my angst too, but I get into the work.”
While her strong work ethic has always propelled her success, the corporate world revealed that hard work alone isn’t enough to advance – elevating your voice is critical. Cho recalls an early experience when she had worked on a project analysis and presentation across several weeks, only to watch a male team member bluffing as the expert in the big meeting.
“I knew the matter inside and out, and I knew he was speaking on the fly, but I didn’t speak up or make my points,” remembers Cho. “And I went home and didn’t sleep well that night. I had to consciously become more vocal and express my views. You need to speak up and be visible so that your hard work bears fruit and is noticed.”
Cho has since watched too many women who are prepared and hard-working, and often perfectionists, back down from speaking up for their work in a big meeting and be frustrated later.
“You should feel comfortable and confident that you can speak up. You might not say everything perfectly or you might even say something wrong, but that’s okay. Plenty of people will talk and know less than you do,” advises Cho to mentees. “I bring my own unique perspective to the table. Adding my voice may steer the conversation or decision-making in a certain way, or add more nuance to the overall discussion.”
She also advises to be patient and give yourself a break: “Women can beat up themselves for days when something doesn’t go in an ideal way, whereas I see a more easy-going, forgiving attitude towards oneself by some men – and we can embrace more of that.”
The Art of Inclusive Leadership
“Being a leader in the C-suite requires more patience and listening than just managing funds,” she notes, as she’s had to elevate her vision to having the right people and supporting them to move the entire region forward. When it comes to inspiration, Cho feels she has integrated traits she’s admired from various individuals into her leadership style – from how someone led a meeting to how someone practiced inclusion to someone’s way of expressing their expertise on a topic.
“The technical expertise is, in a way, the easiest part of whatever you do. It’s the more intangible, personal things – like how you make teams come together and inspire each person – that are more mysterious and harder to learn,” she says. “Being influential, getting people to feel comfortable sharing their views and to ultimately trust you as a leader. When you see someone do that with grace and ease, it’s an art.”
Cho has lived ‘difference’ all her life. She grew up in the U.S. as an Asian woman of Korean descent after immigrating at five. She stepped into an industry dominated by men. Now she lives in Asia but is far from fluent in the Korean language. She’s attuned to creating space for all voices.
“As a manager or a leader, you have to create those spaces for people who are more quiet or less vocal to speak up,” says Cho. “By doing that, they become more comfortable and engaged in the conversation.” One way she might call in an underrepresented voice is to say, You and I were talking about this point last week. What do you think?
Cho served as the head of the Asia-Pacific region in the global PGIM Women’s Leadership Network that evolved to become the Inclusion Leadership Network. She appreciates PGIM’s strong DEI commitment – such as hiring practices that include both a diverse slate of candidates and diverse, multi-functional interviewer panel. She notes maintaining that DEI focus becomes more important at top levels, where diversity is needed.
“We continue that lens in the career development and career management process,” she says. “We have to recognize that we all have bias, and we don’t know our blinds spots, but we have to work to recognize that and support the less visible and less vocal individuals.”
Ecosystem Lens: From Baskets to Buildings
Cho is an enthusiast for traditional crafts, and her travels in the Asia-Pacific region are rich with opportunities to explore the industries of textiles, baskets, ceramics and more. From the context of production and the detailed work of the craft to the ultimate usage of an object and the socioeconomic impact on people, communities and the world, Cho is fascinated by the ecosystem of material culture. She’s drawn to find ways to support and preserve the cultural traditions that often underpin the livelihood of those women and their families.
Basket to building, the same curiosity about the eco-system of a basket informs her analysis into a property – “Why is it here? Who funded it? Who is using it and for what? How does it impact the community? What are the returns—both financial and non-financial?” Going further, “How will ESG and digital transformation change the ways we organize, use, and invest in physical space, entirely?”
Indeed, Cho’s outlook is both interconnected and forward-looking.
By Aimee Hansen
Women in Tech: Five Interventions to Develop and Keep Your Talent
Career Advice, Women in TechnologyHere are five key interventions that leaders in tech and organizations can do to develop and hold onto valuable female talent.
1) Tap a Broader Talent Pool and Recruit Returners
On the hiring front, Deloitte recommends that companies extend to a broader talent pool with “work from anywhere” models as well as recruit from overlooked sub-segments such as women who are returning to work or transitioning from other industries and upskilling career-switchers and those with resume gaps. BCG also recommends that tech organizations carve various pathways to leadership such as returnships that gradually reintegrate returning women into the workplace, to leverage this experienced talent for mid-level and senior-level positions.
2) Link Tech Opportunities to Purpose and Influence
Research has shown that women stay around for enjoyable work that they can fit in with other areas of their lives and that gives them opportunities to make a difference. Tying tech roles more closely to the impact they make in our world will drive appeal and job satisfaction.
As tech trailblazer Joyce Shen recently told The Glass Hammer, women who may not think of tech as a career option or career twist might want to reconsider: “There tends to be two main paths in technology careers in conventional thinking. One path is a purely technical path, often as an individual contributor as well as a super-doer. But there is another path where people get into more of the operational and business side, around product management and distribution as well as considering emerging topics such as ethics, fairness, governance in technology and especially in AI and machine learning. There is also a lot of opportunity to get into highly critical technology areas such as cybersecurity. In my experience, a lot of the influence and ability to make changes come from working at the intersection of different disciplines and taking that experience to management and leadership.”
3) Address Early Promotions (first five years) in Tech
McKinsey argues that companies need to address equitable advancement in early promotions. Whereas generally, 86 women are promoted to manager for every 100 men promoted, in tech it plummets to 52 women promoted to manager for every 100 men. Women hold only 34% of entry-level engineering and product roles in tech (versus 48% generally) and just 26% of first-level manager positions in tech (versus 41% generally).
Early promotions are the most critical to future success. McKinsey found that companies which have a more systemic approach to promoting women in tech roles are creating more diverse, inclusive and better performing workplaces by:
4) Address and Mitigate Bias In All Aspects of Talent Development
Men in tech (67%) feel more comfortable than women (52%) to ask for a promotion – with 39% of women saying gender bias is the reason for not receiving one. Korn Ferry offers up that women don’t lack belief in their abilities but how they will fair in the assessment process. Removing unconscious bias at the level of hiring and throughout promotion processes, with clear and visible data to illustrate target areas and impact, is critical in tech.
One of the top three motivators for women in tech is development, but they report lacking the same opportunities as their male peers – and 2/3 don’t see a clear path forward in their company. In additional to clear and structured career paths, tech companies need formal mentorship and sponsorship programs to even the playing field so women can advance. According to Ipsos, 57% of UK tech women said mentorship and sponsorship would attract them to a company, but only one in five women felt they had access to sponsorship. Importantly, 55% of those who did felt it has greatly benefited their career.
BCG recommends, as the remote workplace has eased some of the obstacles to influence for midlevel women, tech firms could take heed and structure meetings to give all voices equal opportunity to contribute. Also making sure the frequency and value of manager-employee interactions are not being driven by affinity bias, and that mentorship and sponsorship are operational (and equitable) in the hybrid world.
5) Promote Well-Being Among Tech Women
A March 2022 study among IT professionals in 33 countries showed women (69%) were likelier to report feeling “run drown and drained of physical and emotional energy” than men (56%), and were more at high burnout risk (46% versus 38%).
Korn Ferry points out that burnout is driving the great resignation, especially for women. Tech companies need to be aware that hybrid working is part of both the problem and the solution. Promoting work-life separation and balance in tangible ways is important. Allowing for sabbaticals and extra paid leave can help returners to come back refreshed and more impactful. Embody a culture of inclusion for women.
Women who enter into tech roles of any kind have already crossed a hurdle by claiming their own belonging despite cultural messaging. Savvy organizations will make sure to reflect that belonging back to them in tangible and visible ways.
By Aimee Hansen
Women Leaders in Tech: Insightful Tips Across Twelve Career Themes
Career Advice, People, Women in TechnologyOn being broadly curious:
“Curiosity is a hallmark of who I am and has been a huge enabler to my success. I personally like to know enough about everything ‘to be dangerous’ and went out of my way to equip myself with that knowledge,” said Aine Leddy. “That curiosity has served me, particularly with my entreé into the tech COO world. I could show up at the table and enter right into a discussion about the business strategy and where technology fits in, and that was apparent to the people who have given me the opportunities.”
Words from: Aine Leddy: Information Technology Business Partner, AIG Investments
On recruiting for tech (and all) roles:
“As a product team leader, when recruiting, I seek out qualities like resourcefulness, creativity, and other traits that don’t necessarily jump off the page when reading a resume or browsing a LinkedIn profile,” said Loredana Crisan. “I’d encourage all product leaders to be more open-minded throughout the recruitment process. Just because a candidate’s background differs from the conventional, doesn’t mean they aren’t qualified.”
Words from: Loredana Crisan: VP, Messaging Experience — Messenger & Instagram (update: Crisan is now VP at Messenger)
On leveraging the advantage of your difference:
“My professor told me that when he goes into a classroom, he doesn’t know who the best students are. But when he sees a female student or person of color, they get his attention right away,” recalled Rose-Gaëlle Belinga from university. “That’s how my professor challenged me, not to look at being underrepresented as holding me back but as an advantage… Because I really have people’s attention, I make sure that my work speaks for itself, that people take me seriously.”
Words from: Rose-Gaëlle Belinga: Technology Associate, Morgan Stanley (update: Belinga is now a VP at Morgan Stanley)
On the freedom that comes with risk-taking:
“You can have loads of failure but if you have tenacity, the chances are you’re going to figure it out as you try and fail, as you go along,” said Niamh Bushnell. “There’s a lot of freedom when you’re comfortable with risk, and with freedom comes creativity. Don’t worry if every single step isn’t going to come out as you want it to. Often times you don’t even know what the ideal outcome is, until you start.”
Words from: Niamh Bushnell: Chief Communications Officer (CCO), Soapbox Labs (Update: Bushnell is now Chief Marketing Officer at Soapbox Labs)
On the self-validating reflection of mentors and sponsors:
“Sometimes you don’t even see your own potential,” said Sabina Munnelly. “But when someone makes it clear that they see something in you, their belief in you can help grow a belief in yourself that you might have not even had.”
Words from: Sabina Munnelly: Partner, Baringa
On inviting support and asking uncomfortable questions:
“Reaching out for help or advice does not subvert you from your task of getting to what you want to do, and it could have gotten me there faster. Be open to others’ opinions. Don’t be afraid to ask uncomfortable questions, but also be prepared for the tough answers,” said Trisha Sircar. “It’s really important to get different perspectives from different people, from different backgrounds and different facets of the profession.”
Words from: Trisha Sircar; Partner, Privacy, Data and Cybersecurity, Katten
On why different perspectives are essential:
“It’s essential to create the space for people to be heard, especially when some aren’t as comfortable voicing their opinions,” said Stephanie Schultz. “I don’t want to be in a meeting and have everybody agree with a particular direction or discussion. I want to hear the people who are dissenting, or might have a different perspective, because it’s a pressure test – it’s helping to make sure that we’re getting to the most thoughtful outcome.”
Words from: Stephanie Schultz: VP & Head of Partnerships, Amex Digital Labs
On listening deeper as a leader:
“In an emotionally charged situation, I will encourage the team to tease out the facts, take the personalities out of it and then listen for what is not being talked about,” said Danielle Arnone. “The leaders that I admire most have the ability to listen deeply and surface the question behind the question, without putting people on the defensive, and in a way that takes the conversation to the next stage.”
Words from: Danielle Arnone: Chief Digital & Technology Officer, Combe
On embracing failure as part of growth mindset:
“I want to see what happens, and if I am going to fail, I want to fail fast, learn from my mistakes and get up and run again,” said Anna Thomas. “Everyone is going to fail at some point. Everyone is going to have their bad projects. Try to just do it in small cycles, learn fast, and then apply your learning and keep moving.”
Words from: Anna Thomas: Vice President, Private Banking Technology at Brown Brothers Harriman (update: Thomas is now Director, Operations & Technology Transformation at Citi)
On getting real with yourself about work-life effectiveness:
“If one part of the pie gets more dominating than you want it to be, you have to consider how to make that part smaller so you can ‘right-size’ your family life or your spiritual life, for example. That has really helped me to compartmentalize what I’m doing and how it impacts the other parts of my life,” said Kate Kenner Archibald. “If your work is really impacting your home life, take that step back to figure out what and how you can fix it. Push for flexibility, which is becoming more common, or figure out what the issue is. But if you’re not satisfied with how much time you have with your family, you’re never going to be happy at work, no matter how much money you’re making.”
Words from: Kate Kenner Archibald: Chief Marketing Officer, Dash Hudson
On keeping knocking at the door, regardless:
“I think women do ourselves a disservice, because we take things personally and get annoyed with our manager if we don’t get the raise or promotion,” said Aine Leddy. “Whereas men seem to think, ‘If it doesn’t happen, I’ll get back in the ring and I’ll fight the good fight again next year.’ Ultimately, promotion is a numbers game. It can’t happen for everybody all of the time, so rather than take it so personally, elevate your case and prepare to ask again.”
Words from: Aine Leddy: Information Technology Business Partner, AIG Investments
On the potential to impact meaningful change in tech:
“Is your AI developed in a way that is equitable – that doesn’t have inherent gender bias or racial bias? If voice tech doesn’t recognize a kid’s dialect and gives them a lower score on a reading assessment because they don’t pronounce words in the way the AI has been built to understand them, they’re going to lose out at school,” said Niamh Bushnell. “The way technology is built these days hugely impacts people’s quality of life – including their physical and mental health – and it can impact them socioeconomically too. Equity is a big piece.”
Words from: Niamh Bushnell: Chief Communications Officer (CCO), Soapbox Labs (Update: Bushnell is now Chief Marketing Office at Soapbox Labs)
On defining your own career ladder:
“The entire career landscape is shifting and new opportunities are emerging rapidly. Developing a portfolio of skills you can apply in many ways, no matter what path you take, makes your career more dynamic and resilient,” said Joyce Shen. “Conventional wisdom would say the path you follow is a ladder and you progress according to that ladder, but in business and technology there isn’t a ladder that is given to you even though it can seem that way. You can create that ladder yourself, and it doesn’t really matter what shape it takes, as long as there is a strong purpose to the work and that you are enjoying the journey and making an impact. It doesn’t have to be the same ladder that everybody is climbing.”
Words from: Joyce Shen: AI investor, board director, author, and data science at UC Berkeley
Interviewed by Aimee Hansen
Women in Tech: Why the “Big Quit” is a Big Deal
News, Women in TechnologyWomen’s technical propensities are being undertapped and the belonging divide continues to inhibit participation at different hurdles. Far fewer women who majored in computer science (38%) are working in the field compared to men (53%). Women hold a low share of tech roles – 16% in engineering and 27% in computing. They hold 28% of leadership roles, per BCG, and in the biggest 1,000 tech companies, only 18% of CFOs or CIOs are women. Between 2019 to 2021, the number of U.S. tech managers increased by 9%, but the share of women went down by 2% points.
But on a global level, Deloitte estimates that the overall tech workforce has increased 6.9% from 2019 to 2022, while share of tech roles is up by 11.7%. They project a gain of nearly 20% for women in leadership, stating 1 in 4 leadership roles at global tech firms would be held by women in 2022, a 4% increase.
In no where more than tech right now is diversity needed to help debias the technologies that are ever more pervasive in our daily lives. Not only that, but women in tech matters to the bottom line relative to competitors. The most gender-diverse companies are 48% more likely to financially outperform the least gender diverse. Companies with good representation of women at the top earn up to 50% higher profits and share performance.
Job Satisfaction, Work-Life and Retention
According to Deloitte’s Women @ Work global survey, among women, satisfaction with work-life balance has dropped to 32% from 70% before the pandemic, and in every category – productivity, mental well-being – satisfaction has dropped by double digits. Half of women in tech drop out by mid-career and women comprise less than 1/4 of senior roles. Women leave their tech jobs at a rate 45% higher than men.
In line with the continued resignations, 57% of women in tech said they expect to leave their employer for a new role within 2 years—with work-life balance as the biggest reason and Deloitte says 22% are considering leaving the workforce altogether. In a BCG survey, 73% of digital workers said that they expected to leave their job in the next two to three years, and 40% were job-searching.
Retention is also an issue in the tech C-suite. While men across Amazon, Apple, Google, Meta and Microsoft average eight years in executive roles, women stay for only 6.4 years. And while White execs last eight years on average, that’s five for Asian leaders, six for Black leaders, and four for Hispanic leaders.
Different Experiences of Hybrid/Remote Workplace in Tech
According to BCG research, the impact of the pandemic had different impacts for different women in tech. Midlevel women particularly found that work-from-home arrangements made their managerial work easier – such as chairing meetings, influencing decisions and delegating work, and they were even promoted at rates above midlevel men. Midlevel men found those same tasks had become more difficult, suggesting that some of the gender bias is neutralized in the remote workplace.
Women of color (47%) were more likely to report that it was more difficult to connect with mentors and sponsors in the remote setting than white women (35%). Both men and women of color reported less frequent and valuable interactions than their white peers, and women of color (41%) were more likely to report a negative impact on work-life balance than white women (28%) – suspected in part to be impacted by caring for family members other than children.
Senior women (36%) were more likely than senior men to switch jobs (31%), but they were less likely to get a pay increase (39% versus 50%) after doing so. After the pandemic, having a good work-life balance jumped ahead of financial compensation as the top priority for senior women.
Reset Tech Culture Towards Inclusion
Tech firms are still judged as “bro cultures” by many women, and it’s been substantiated that a widespread cultural reset is what is needed to get women back into tech and feeling they fully belong, again. Ipsos research in the UK indicated that 58% of women said that visible role models are one of the things that attract them to organizations, but many noted the lack. 83% of tech women in the UK rate an inclusive manager and 76% rated an inclusive culture as important for joining a tech firm.
But a culture of inclusiveness is not created only by an atmosphere of belonging and being valued, if it doesn’t show up tangibly in action throughout the career journey. It as good as an organization’s ability to remove bias from access to development opportunities, promotions, pay and leadership so that women can participate and advance to their full potential. Next week, we will focus in more on actions that organizations can take.
By Aimee Hansen
Joyce Shen: AI investor, board director, author, and data science at UC Berkeley
People, Voices of Experience“You can’t be too risk-averse in your own career journey. It takes risks to create a portfolio of valuable skills and find purpose. It takes risks when structural factors or personal reasons mean one path isn’t working and fulfilling, and it’s time to create another,” says tech trailblazer Joyce Shen. “Instill confidence, and say, ‘I can create my own path. Maybe I’m only at the first step of this path, but it’s a path that I want to pursue.’”
Shen talks about the value of contrarian moves, the often overlooked career paths in tech, how tech is changing the shape of career trajectories and why leaders need to hold both vision and empathy to drive innovation.
Growing at the Pace of Tech
Between accompanying her scientist father to the research lab on weekends as a young girl, being immersed in academia on her mother’s side and growing up in college towns, Shen has always been interested in science, technology and continuous learning. She dropped her pre-med surgeon trajectory when she discovered how economics, statistics and math can model what is happening in the world at The University of Chicago.
Shen then interviewed with a non-profit named Sponsors For Education Opportunity (SEO), an organization that helps to close the academic and career opportunity gap for college students from underserved communities, and was placed as an intern in her sophomore year at IBM in procurement finance. A year later upon graduating with two degrees in Statistics and Economics in three years, Shen joined IBM full time in Corporate Development focusing on mergers and acquisitions. She quickly immersed herself in high-stake projects. Shen was energized by the fast pace of innovations in the technology industry and began to evolve, rapidly.
By 25 years old, she was leading an international finance team of nine people, ranging from fresh college graduates to baby boomers. By 29 years old, she was the first (and youngest) global CFO leading and managing the IBM Cloud Platform, an internal start-up at the time. As a fast-rising star, she was recruited by Thomson Reuters, a global company in information services and technology, to build and lead the emerging tech practice, including establishing emerging technology strategy and launching the corporate venture fund and a blockchain program. Having achieved all milestones including investing in over 12 startups in machine learning, data, digital identity, and blockchain, she was recruited to join Tenfore Holdings, a private investment firm in New York.
Shen has also been lecturing at UC Berkeley and has previously lectured at Saïd Business School, and has published books on innovation and blockchain. For the last ten years, she is also actively involved as a career mentor for SEO.
The Value of Being a Contrarian
“My career has been non-traditional and multi-dimensional. I took risks that most people normally would not take, and each built on the other without me knowing at the time how each step will fit together – my decision was anchored by pursuing knowledge, innovation, making impact, and doing things that I think matter in the world I live in,” says Shen. “And because I took risk in my career, I built a reputation of being a multi-faceted leader, strategic thinker, a problem solver in any environment, and being able to work through tough assignments and execute end-to-end against entirely new visions.”
Shen has been driven by her interdisciplinary and multifunctional skills in the intersection of business, technology, and finance. Her last three positions have been particularly created for her with a blank slate: “Even more than taking a risk, I’ve often been the contrarian and not done what everybody else was doing,” says Shen. “I wanted to keep developing at a different growth vector and bring others along with me.”
Those contrarian choices include going into corporate development out of university instead of consulting or banking, going for her full-time MBA degree at The Booth School of Business at the University of Chicago after only two years as a young professional, returning to IBM after her MBA instead of a new firm, leaving Corporate Development in Armonk for the grittier challenge of leading a mature, less-glamorous business unit to gain management and restructuring experience, departing IBM after starting and growing the cloud computing platform startup to an billion dollar business as the global CFO to gain experience in making emerging technology innovation, procurement, and investing decisions in the CTO office at Thomson Reuters, and then leaving a highly coveted position working with innovative technology startups for an investment firm that had less than seven people and to focus 100% on technology investing and advising founders and management as a lead investor and board member.
Shen attributes her ability to adapt and figure things out in part to a childhood spent moving often as well as her own travels and exposure to different cultures and systems of thinking.
“The world is changing every day,” says Shen, “and the ability to immerse in your environment and have that sixth-sense ability to see opportunities and create value, regardless of the environment or infrastructure or market condition, is incredibly and increasingly valuable and highly demanded.”
The Overlooked Career Path in Technology
As technology has changed our lives and become pervasive in every way, Shen notes that much of technology (e.g., software, smart infrastructure, machine learning, artificial intelligence) runs horizontally through every single industry. She’d love to see more women get involved where so much future value creation is coming and consider the breadth of options to create their own purposeful path.
“There tends to be two main paths in technology careers in conventional thinking. One path is a purely technical path, often as an individual contributor as well as a super-doer. But there is another path where people get into more of the operational and business side, around product management and distribution as well as considering emerging topics such as ethics, fairness, governance in technology and especially in AI and machine learning. There is also a lot of opportunity to get into highly critical technology areas such as cybersecurity. In my experience, a lot of the influence and ability to make changes come from working at the intersection of different disciplines and taking that experience to management and leadership.”
Shen continues, “In technology or in any industry, being able to have that broader aperture allows someone to see more opportunities and navigate better decisions about where they want to go and how to do it to make a broader impact in an organization.”
Create Your Own Career Ladder
“The entire career landscape is shifting and new opportunities are emerging rapidly. Developing a portfolio of skills you can apply in many ways, no matter what path you take, makes your career more dynamic and resilient,” advises Shen.
While in some industries, career development still looks like a vertical ladder, technology disrupts that paradigm, and Shen feels watching her parents create their own ladder as immigrants gifted her the agility to do that.
“Conventional wisdom would say the path you follow is a ladder and you progress according to that ladder, but in business and technology there isn’t a ladder that is given to you even though it can seem that way,” says Shen. “You can create that ladder yourself, and it doesn’t really matter what shape it takes, as long as there is a strong purpose to the work and that you are enjoying the journey and making an impact. It doesn’t have to be the same ladder that everybody is climbing.”
Knock Until The Door Opens
Working at the intersection of technology and finance and business, Shen has become used to being the “only,” but she’s focused on leveraging her strategic thinking, expertise and her deep set of skills relevant in her fields. Her parents’ immigrant experience and her moving often as a child taught her to put herself out there and work hard to prove herself. She is energetic, outspoken, direct, and down-to-earth. Sitting down with seasoned executives was an intimidating experience early on when she embarked on her career, but not once she stopped making giants of them.
Shen encourages women to focus on making an impact. Before going into a meeting, she focuses on her own clarity of how she will show up and what she wants to learn and can contribute. She encourages her students to own their voice and show the value of their work. She also encourages women not to give up just because someone doesn’t take interest in your aspirations or you don’t get that assignment.
“What I learned is that everybody who has accomplished a great deal had a lot of help and support from other people. Giving and receiving opportunities are very important to women” Shen says. “So if you ask for an opportunity and you’re told no, and you’ve been doing an amazing job, find another person to ask. Sometimes, women take that ‘no’ very hard and in a personal way, but please don’t be discouraged. Keep knocking on doors until one opens, because you will find people who will see your potential. It is definitely hard but remember don’t get discouraged.”
Shen encourages women to hold the inner strength and confidence. If one day is really tough, another day is going to be better, and amidst the unique structural challenges for women, you have to leverage all the resources within and around to keep progressing on your career journey.
Leadership that Empowers and Includes
Her mother often called Shen a natural leader, and Shen agrees leadership is innate in her. The growth has been honing her leadership for others in different capacities as a corporate executive, investor, board director, and educator.
“I was exposed to the highest levels of leadership at IBM very early on, and I’m a keen observer of human behavior,” says Shen. “From start-ups to larger companies and across different functional areas, I still take the approach of observing and picking up what are the leadership skills that create incredible teams and organizations that have strong culture and purpose.”
What did not work for Shen was detailed and controlling micro-management that didn’t inspire innovation or empower people to leverage their own strengths to add value. From her first management experience, she realized the importance of recognizing and empowering individuals.
“I realized that I had the responsibility to make sure not only that we deliver great work as a team, but also that we take care of each other,” reflects Shen. “It’s not just having an open door policy. It’s having empathy and treating my employees as human beings who have different needs and aspirations. Listen to them and create an environment where they can thrive as individuals, so that as a collective we are more powerful team.”
Shen has seen the difference that makes, more starkly in start-ups: “I think the most incredible leaders are those who can create clear vision, mandate high expectations, but also at the same time, show empathy and flexibility to the team.”
Inspiring Others Behind Her
As a woman who breathes technology and business and finance during most of her waking hours, Shen loves keeping on top of technology innovations, emerging trends, and potential investments. She’s a part-time faculty lecturer at UC Berkeley’s Master of Information and Data Science where she teaches the Capstone course. Among other volunteering, through SEO, she mentors underserved college students in getting hired into technology and finance roles in Corporate America.
“My work gives me a lot of energy because I’m making a difference and helping others,” she reflects. “I get very energized working with portfolio companies and teams, and when I see former employees or my students grow in their careers and thrive.”
She also loves spending time with family and friends, many of whom have a strong overlap in personal and work values. She cycles, runs marathons, and cooks as a daily analog way to unwind.
By Aimee Hansen
Op-ED: Return to Office or Hybrid Forever?
Leadership, NewsAs 2023 marks the entry into what appears to be the fourth year of the Covid pandemic, the big question remains – has the world of work changed due to Covid forever? Or are we just in the messy middle with an eventual return to office building based situation for most people, most of the time?
Statistics sit at around 75% of workers, both nationally and internationally, not wanting to return to the office full-time. Adding fuel to the fire this week, there are studies that show productivity, after a counterintuitive spike in the pandemic, is now trending downwards. Economists and psychologists agree that high burnout rates, noted by social listening on sites like Glassdoor as well as traditional employees surveys, tell the story that the unsustainable pandemic period of overwork is behind it. The term “Quiet Quitting” has surfaced with a range of interpretation around what that is, exactly, from healthy boundary setting in order to hold lines between work and home in a remote world where it all blurred and work became an endless flow to doing the bare minimum as the ‘social contract’ has loosened for employees over the past three years.
Adding the fact that Generation Z have decided that airless cubicle dwelling is not for them, the future of work, or rather where work gets done, remains an exciting consideration for our times.
Is Hybrid a Blessing or a Curse?
Hybrid is only as good as its implementation. If done right, it offers great flexibility features so that people can do their best at work and even increase productivity while maintaining their mental health and running the aspects of their lives outside work successfully.
The challenge is that if a hybrid strategy is just jammed in, as if it was a complete return to work strategy without an evaluation of needs operationally and technically, and creation of a plan, then it offers the worst of flexible working. It really is all about the user experience. For example, commuting to a place to sit on a video conference inside your cubicle and see no one will negate one of the top reasons for going in- which is connection and social capital. This along with a lack of trust will seal the fate of a bad hybrid strategy outcome.
Equally, if companies do not create conditions purposefully for equitable merit rewards, regardless of where work is done, and instead fall into a schema of explicit or implicit proximity bias where you have to sit outside the boss’s door to get promoted, then hybrid will be an epic fail for productivity and engagement. Yet remote work will probably get the blame, not the lack of leadership and planning for this third way.
Leadership in a Time of Need
Many CEO’s have gotten over what Satya Nadella, CEO of Microsoft, coins as “productivity paranoia” in their well-documented study on workplace of the future. The Microsoft CEO and Chairman goes on to state that companies must trust and empower their staff and understand more elements to make Hybrid work as a strategy. These organizational actions include re-recruiting your employees by surfacing the benefits of working there, such as internal job mobility over changing firms. 2 out of 3 employees surveyed in their 20,000 employee strong study say they would stay longer at their company if it were easier to change jobs internally and have career discussions.
Another aspect is learning and development – if employees feel that they aren’t learning, they are more likely to leave. This study points out that social capital and connection is something that people want to increase – with results pointing to desiring a flexible attitude from their managers about how and when they come in, so that they can have meaningful connections with “work friends” and hold important meetings, as opposed to having to see their boss in person or the senior leadership. Modeling is not a strong factor it seems.
Like any change initiative, there are a range of opinions that fall on a spectrum – addressing the “why” for both returning, hybrid and staying remote.
However, 73% of respondents in the Microsoft survey stated that the company’s “why” regarding return reasons didn’t resonate. Ultimately, there is legitimacy in all opinions as they are based on belief sets that are formed from starting constructs on the way it is and how we process experiences – even to the wide gamut of pandemics. No human mind is exactly alike when it comes to processing information and experiences that can feel very personal and universal at the same time.
That is where empathetic leadership comes into play as getting outside one’s own experiences and paradigms as a leader or a manager will be crucial to rise to the occasion of validating each employee’s own pandemic experience and circumstances. Recognizing that safety is still a concern and that people have trauma is key, as Poonam Sharma PhD writes in Fast Company, “Removing the real risks posed by COVID-19 has been the first step. You must then actively show people it is safe.”
Leadership is needed to navigate hybrid – with Great Place To Work stating the five prerequisite behaviors of trusting and listening to employees, as well as setting out clear structures and rules of the road for people to follow – and then empowering them while co-creating the future by design.
By Nicki Gilmour, Founder and CEO of theglasshammer.com
Ashley Shan: Associate, Finance Group, Shearman & Sterling LLP
People, Rising StarsReflecting on her past three years at Shearman, Ashley speaks to the value of building relationships, supporting diverse lawyers and taking the initiative to make things happen.
From Philosophy to Finance
Realizing her B.A. in philosophy and sociology from Vanderbilt wasn’t going to adequately prepare her for modern legal practice, Ashley took advantage of everything Duke Law had to offer to broaden her experiences. She enrolled in the JD/LLM dual-degree program at Duke, which took her to an internship in Tokyo and a summer school in Geneva. “I was a research assistant, a teaching assistant and a senior editor on law review; I took a legal clinic, a practicum course at the business school, and an externship at the Environmental Defense Fund. I had friends from the business school, med school, public policy school and the environmental school.” She continues being active within the Duke NY community.
She encountered Shearman during 1L at a presentation on navigating the on-campus interview process while attending a diversity summit for Asian law students. She stayed in touch with the recruiting team and met other Shearman attorneys, who generously shared their experiences and mentored her. She also spent the rest of 1L reaching out to connections and getting to know other law firms, but the people she met from Shearman made the post-OCI decision simple: she took Shearman’s offer as soon as she received the letter.
Since starting at the Finance Group in 2019, Ashley has worked on a variety of transactions representing corporate borrowers, private equity sponsors and lenders in leveraged finance, structured finance and fund finance. “In the last year, I’ve gravitated towards representing corporate and private equity clients in middle market transactions because you really get to know your clients more holistically. You build a relationship and gain insight into all aspects of their business. I’ve also had the opportunity to dig deeper into more niched topics like liability management transactions and the ins-and-outs of the UCC from working with experts at the firm.”
As a problem solver, she enjoys the variety of the practice, building relationships, and working with senior attorneys, opposing counsel and specialist groups.
Building Community and Inclusion For Asian American Lawyers
When she’s not chewing on her bread-and-butter finance work, Ashley dedicates her time to building communities for AAPI lawyers inside and outside of Shearman. She is the co-chair of Shearman’s AAPI attorneys’ inclusion network – Asian Attorneys for Community, Empowerment and Success (AACES) – as well as the Vice Chair of the Membership Committee of Asian American Bar Association of New York (AABANY).
“Building relationships and showing up for my community is something that I enjoy and that motivates me,” says Ashley.
In addition to being a community for AAPI lawyers within Shearman, AACES also connects them with the broader AAPI legal community in New York State and nationally through organizations like AABANY, South Asian Bar Association of New York (SABANY) and the National Asian Pacific American Bar Association (NAPABA). Last year, through Shearman’s sponsorship, Ashley attended her first NAPABA convention. “It was my first time being surrounded by so many successful AAPI legal professionals. I saw the different ways one’s career can unfold, regardless of where you were born and whether you had lawyers in your family. There’s no ‘right track’ for your career and not just one way of succeeding.”
Compelled by the experience, Ashley has taken steps to strengthen the AACES community. Working with the other co-chairs, she advocated for Shearman to sponsor more professional organizations, increased Shearman attorneys’ participation in external networking events such as the NAPABA convention and brought in a distinguished Shearman alum to share his experience and advice for junior lawyers.
Raising Your Hand Brings More Opportunity
Ashley observes that many new lawyers keep their heads down, do what is told and treat their jobs as a nine-to-five. “I’m not a dabbler; I’m a diver. So if I go into a deal, I want to understand everything about it,” says Ashley. “I won’t let a conversation finish without clearly understanding next steps. I want to know where things are and who is doing what to keep the ball rolling.”
She feels her proactive attitude has invited opportunities, especially at a well-known New York law firm like Shearman. “Since joining Shearman, I’ve worked on headline-worthy deals, presented multiple CLEs, attended industry events, put on my own events, recruited external speakers and sent colleagues to conferences across the nation.” She is well aware of the power of mentors and sponsors along the way. Last year, her practice group leaders nominated her to attend a virtual development program for diverse junior associates at the New York City Bar Association. She also regularly receives support from partners and senior attorneys who guide her based on where she wants to go. In her opinion, sponsorship is a two-way street: “Opportunity only lands on people who seek it. If you want to be sponsored, you need to give people an opportunity to get to know you: what you want to do, what your strengths are, and what challenges you might be facing.”
Looking back at her career, half of which was spent during the pandemic where the practice of law was anything but normal, she credited her growth to an advice from a CrossFit coach: “He told me when you are new to the gym, just be a sponge and observe everything. That’s exactly what I did when I started my career at Shearman.” She regularly encourages law students that she mentors to embrace spontaneity and explore what interests them instead of what they think their career should look like: “There’s no one way to approach being a lawyer, and you never know how each experience is going to ultimately serve you.”
Since participating in pub runs in Durham during law school, one of the craft beer capitals of the U.S., Ashley has seriously upped her running game. She’s done a couple half-marathons and she’s also now completed the nine races and volunteering efforts that guarantee her entry in the New York City 2023 Marathon. Like Ashley says, she’s a diver.
Women Leaders – Walking Out or Walking Onwards?
Career Advice, Career Tip of the Week!“We’re finally seeing the moment where women in leadership are voting with their feet,” said Alexis Krivkovich, a managing partner at McKinsey and cofounding report author.
In this “profound change,” women are indeed deciding to vote for the workplace they want with the most compelling power they will ever have: their presence, time and energy. Nothing short of this will shake up the workplace as we have known it. No matter the current representation, senior women are going beyond just getting access to upper levels and getting clearer on what they would like to experience and see happen there, and seeking that out. Could senior women’s participation from this place of self-empowerment catalyze greater change?
Women Aren’t Leaving, They’re Leaving For Better
“We are in the midst of a Great Breakup in corporate America. Women leaders are leaving their companies at the highest rate we’ve ever seen. They aren’t leaving the workforce entirely but are choosing to leave for companies with better career opportunities, flexibility, and a real commitment to DEI,” said Sheryl Sandberg, founder of Lean In, who leaned out of Facebook this past summer.
About 10.5% of female leaders (senior management and above) left their companies in 2021, compared to 9% of male leaders. On the average year, the spread is close with only a half-point gap.
Senior women leaders, after all the journey they have gained, aren’t walking out because they don’t think they have choices. They are walking about because they finally know they do – and they are taking their leadership assets with them in search of better opportunities. Having now recovered from pandemic job losses, women are more attuned to the relationship they want (and the ones will not tolerate) within the workplace. Women’s threshold to tolerate toxicity and inequity has been thinned, yet the broken rung is still there and the broken record of unequal outcomes plays wearingly on repeat. Women leaders are voting for the relationships they want to have with work.
Cultures That Work for Women’s Advancement
Women are as ambitious as men. Black women leaders (59%) and women of color (41%) are even more likely to want to be top executives (27%). But only 1 in 4 C-Suite leaders is a woman and only one in 20 is a woman of color. For every 100 men promoted from entry level to manager, just 87 women and 82 women of color are promoted.
And the signals that counter advancement come across in microaggressions or more overt dynamics: Female leaders are twice as likely as male counterparts to be mistaken for someone junior. 37% of women leaders said they’ve had a co-worker get credit for their idea, compared to 27% of men. Black female leaders are 1.5x more likely than women overall to have had their judgment or qualification questioned. Many women still feel undermined or passed over in the workplace.
Recognition for and Performance Consideration Of Essential Work
While women are twice as likely to do be doing DEI-related and inclusion work that is helping with company performance, they are disproportionally carrying an increasingly ‘valued’ aspect of leadership that too often goes unrecognized and 40% say does not factor into the performance review. Meanwhile, women leaders are more burnt out (43%) than male counterparts (31%).
Flexible Work Cultures that Embody the Talk Around Diversity, Equity and Inclusion
Women want a better work culture. Only 1 in 10 women wants to work on-site most of the time, and women will move for flexibility. It’s not surprising considering that 52% of senior female leaders do most of the family housework and childcare compared to 13% of senior male leaders. Women who work the way they want to feel far happier, feel they have more equal opportunity to advance and are less likely to leave their job. Remote work also provides a reprieve from office-based exclusion and as McKinsey points out, that is a fundamental issue for organizations to address: “Companies cannot rely on remote and hybrid work as a solution; they need to invest in creating a truly inclusive culture.”
Over the past two years, being in a culture committed to well-being and DEI has become more important to women, and they are 1.5 more likely to have left a job because they wanted a more inclusive culture.
Better And More Supportive Managers
Having a supportive manager is a top three criteria for women when thinking of joining or staying with an organization. Only about half of women say their manager encourages respectful behavior on their team regularly. Less than half say their manager shows interest in their career and helps them manage their workload. Black women and Latinas are particularly less likely to feel their manager shows interest in their career, checks in on their well-being or promotes inclusion on the team. They also experience less psychological safety. Women with various intersectional identities see gaps between the lip service to inclusion and what is actually happening in their experience.
Towards A Work Paradigm That Works For Women?
Female directors are becoming more sensitive to the conditions that don’t work for them, and it matters for them and future generations. Women under 30 are highly ambitious to become senior leaders, but 2/3 would be more interested if they saw senior women with a covetable work-life balance, an increasingly important career requirement for younger people.
The press isn’t focused on how bad this attrition of women leaders is for women. It’s focused on how bad the attrition of women leaders is for organizations. McKinsey has previously found that executives teams in the top quartile of gender diversity have a 25% greater likelihood of outperformance (above average profitability) than those in the bottom. LeanIn.Org and McKinsey have several recommendations for organizations following this recent report.
Stepping back, we are interested in what happens when women leaders take stock of their own value. All along, women have been trying to pave the way for those behind them by fighting to have a seat at the table. But increasingly, women are realizing that modeling leadership is not only about the rooms you are able to walk into, but also the rooms you are willing to walk away from. Because we need to walk towards creating organizational missions and cultures where all women (and people) are welcome and supported to lead and live their lives.
That is the power of esteeming the self. How would that mindset shift, at a collective level, give rise to more change in our workplace?
By Aimee Hansen