Kat Gordon“Diversity + creativity = profitability. There is no downside to increasing the number of women in creative director positions.”

That’s the philosophy of Kat Gordon, who began her copywriting career in the magazine world, working for titles such as USA Today, Cosmo and Sports Illustrated. She found the work fun and dynamic, and anticipated that she would eventually rise to the position of promotions director for a magazine. However, fate intervened, and when her husband was transferred to the west coast, she joined him in San Francisco. What followed was a major career re-invention, which she calls the best thing that ever happened to her.

After taking night classes in advertising copywriting, Gordon realized how much she loved working that part of her creative muscle, and joined the ad world, landing positions with several large agencies.

She left agency life when she had kids, and quickly discovered a niche as a freelance copywriter. At that time, everyone needed websites written so Gordon was able to work at home with the help of a nanny. In 2008, she started her own agency, Maternal Instinct. It was a reflection of the work I was getting from so many brands that hired me to write for them because so few creatives knew how to speak to one of their key audiences — moms.”

As time went on, Gordon began to increasingly wonder why the female influence was not being reflected in the ad world. “I was living in this entrepreneurial area with tons of startups, and yet this huge issue was not being addressed,” she said.

“I was living in this entrepreneurial area with tons of startups, and yet this huge issue was not being addressed,”

When Gordon realized that only 3% of creative directors were women, The 3% Conference began, a social movement that now consumes the majority of her professional time.

Where are the Women Creative Directors?

Since Gordon began her research five years ago, the group has held three conferences and nine traveling events, and she has become an in-demand speaker and thought leader. In August 2014 they recreated the study that had unearthed the 3% number and found that the number of female creative directors is now up to 11 percent – “out of the single digits at least,” she notes, wryly.

According to Gordon, the industry has a lot at stake: the vast majority of purchasers in every consumer category are women, and companies are losing sales by not reaching them. “It is a business imperative to change this because brands are leaving rich ground for creative exploration untapped,” she says.

Unlike STEM and other fields, adverting doesn’t have a recruitment problem at entry levels, but it does have a retention problem. “In some ways, our situation is worse,” Gordon says, because women have expressed a desire to train in the field and want to work in it, but then they lifestyle out when they would be the most productive. She calls it “death by 1,000 paper cuts” – all the little annoyances and issues eventually become so untenable that women give up.

So while the bad news is that there lots of small things impacting the industry, the good news is that they don’t have to reinvent the entire world. Rather, the industry needs to identify the pitfalls and side step them to keep women in.

The 3% Conference website identifies 50 small things that can make a difference – such as changing hiring practices and increasing maternity leaves — and just recently they ran a breakout session where they identified 50 more. Much of the retention problem relates to crazy and unpredictable hours and, as Gordon notes, making allowances that would create a workplace friendlier to women would do the same for men.

Lighting the Fire

Gordon’s interest in the topic was fueled by her disgust for how women were being marketed to — how despite the unbelievable power of the female consumer, they were being ignored and stereotyped.

“I started this as a passion project and didn’t realize how much the message would resonate and how many corners of the world would want to get involved,” Gordon says, adding that she feels an enormous sense of responsibility to the women in her industry.

“I started this as a passion project and didn’t realize how much the message would resonate and how many corners of the world would want to get involved,”

“Unlike with some missions, I don’t run into people who are naysayers, but rather it’s a battle that people want to talk about. I’m motivated and love it and I feel blessed to have this responsibility. I am eager to get more women involved to help carry it forward.”

One recent endeavor was holding a Tweetup on Super Bowl Sunday where ad women around the world were live tweeting their reaction to the ads, complete with the brand and ad agency Twitter handles. Using hashtags like “#3percentSB,” “#mediawelike” and “#notbuyingit,” the group garnered 59 million impressions. The consensus was that the loser by far was Carl’s Jr., while the NFL’s domestic violence and the #LikeAGirl campaign received high marks.

Personal Sales Skills Crucial

Gordon encourages women in the industry to remember that it’s key to be a persuasive sales presenter — most women spend time training on the creative aspects, without ample attention on how to sell the work. She urges women to take a class if they’re not confident speakers and seek out low-stakes opportunities to speak out so they will be ready when it does matter.

“I believe this is the best time ever to be a woman in advertising because agencies and brands are realizing the unbelievable value women have due to their insight into the female experience. It’s an asset,” she says. “The field is starving for that work, and the superstars will be the ones who are bold enough to tap into their whole life experience…”

And she says it’s the responsibility of all women – not just those in advertising — to speak up as part of the 3% commitment. Since all consumers are exposed to 3,000 ads daily, we want all women to be aware of the 3% movement and how we’re working hard to up the quality and effectiveness of those messages. “We need women to cheerlead for us and tell us what they like and don’t like.”

On the Court and In the Kitchen

Gordon loves spending time with her two sons, especially cooking and baking with her younger one. She also makes time to play tennis: “It’s so important to find something physical you do that brings you joy,” she says.
An active supporter of early childhood literacy, Gordon says, “It’s such an important gift to give to your child, to read to them from when they’re babies.” Nurturing the future class of creative directors should come early!

By Cathie Ericson

Woman travelling - airport

By Gina Scanlon

China has proven itself to be a leading economic giant that continues to grow exponential sources of revenue for companies in the United States. VP of research for the Global Business Travel Association, Joe Bates, states that China is expected to surpass the U.S. as the world’s most dominant business travel market by 2016. Which is why learning more about their business culture may prove fruitful for managers and executives traveling to the Asian continent.

Westerners traveling to China on business sometimes have an unsettling feeling that they’ll do or say something potentially embarrassing or offensive without even realizing it.

It happened to management consultant Scott Margolis while making a video presentation to a room of Chinese credit card executives in Shanghai. “As I hooked up my laptop to the projector, a desktop photo of my three children went on the screen for 20 to 30 seconds while I was looking for something in my computer bag,” he recalls about the 2007 incident. “The room got very quiet.”

This is something that would go without a second thought in the western world, but displaying a family of multiple children in a country that only allows one child per family came off insensitive, and even worse, possibly insulting. The country has since begun to loosen this particular rule, but nonetheless, situations like this should be avoided at all costs.

Here are a few pointers to keep in mind before you arrive.

Business Etiquette Tips
  • Punctuality is extremely important. Being late in Chinese business culture is an insult.
  • When either handing or receiving something to another, it is customary to do so with both hands, and with a slight bow.
  • Patience and politeness is important, and it is customary for Chinese executives to make business decisions slowly. So be prepared for a bit of possibly long-winded pomp and circumstance at the beginning of your business talks. You may be asked to give a short speech as well, so go prepared. Do not interrupt a fellow business partner during conversation, as it can be seen as pushy and impatient.
  • Refrain from touching anyone’s head at any time, as the head is considered sacred.
  • Learn how to use chopsticks correctly. When putting them down, do not put them parallel on top of the bowl, or inside the bowl. Placing them in the bowl is considered insensitive as they resemble joss sticks (incense), which are used in religious ceremonies.
  • It is customary to try a piece of every dish if you do not have any allergies. Failure to do so will come off rude. But make sure you don’t take the last piece of anything as this can come off greedy.
  • Remove your shoes when entering private homes and temples.
  • If you are handed a gift, it is customary to show appreciation, but save opening it for later to show good taste. And if giving a gift, avoid clocks or books. ‘To give a clock’ in Mandarin sounds like ‘attend a funeral’ and to ‘give a book’ sounds like ‘delivering defeat.’
  • Don’t write anything in red ink, as it is used for letters of protest.
Transportation and Traveling Tips
  • For translation help, Pieco is a popular free app, and only costs $14.95 to purchase the optical character recognition function for your iPhone. For example, you can use your phone to get an instant translation of a Chinese menu item with this feature.
  • This one may come as a surprise, but toilet tissue is rarely available in public places in China, so make sure to bring your own.
  • Pack a multi-device charger, like a Chargepod, for your journey.
  • If you hold a U.S. passport, you won’t need a visa to enter Hong Kong if your trip is under 30 days. But you will need a visa for mainland China. You may need a multiple-entry visa depending on your travel plans.
  • According to CNN.com, taxi drivers in Shanghai are burdened with small bills. They prefer the jingle of coins, which seems to be the opposite sentiment from the United States. However, in northern in western China, market vendors prefer paper money and may reject coins.
  • If you are required to leave the major cities, be advised that there will be limited signs in English.
  • It is advised to take a business card from your hotel’s front desk upon arrival, which will have the hotel’s address in both English and Chinese, which can help with cab rides.
  • Your usual health products can be challenging to find in China, as they are mostly in Chinese, so you may want to ask your GP to prescribe an infection-fighting drug in case you may need one. Imodium may also prove helpful due to the difference in ingredients in the cuisine you may be used to.

Hopefully these tips will help make your time in China successful and stress-free. Knowledge is power!

working from homeChanging companies? Do benefits and company policy matter in this decision?

Yes. Due to the USA having the same maternity support as Papua New Guinea ( i.e. very little), it is essential that you choose an employer in the USA who offers maternity leave if you are planning in the short, medium or long term to have kids. Check leave for adoption, spousal leave etc and remember that there are companies who operate with excellent leave and offer support around re-entry and flexible work. For any country in the world- check for additional perks and cultural norms around time off.

Welcome to Career Tip of the Week. In this column we aim to provide you with a useful snippet of advice to carry with you all week as you navigate the day to day path in your career.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

Bin Hwee Quek“The barriers to success for women in our profession are sometimes ourselves,” says the Vice-Chairman of PwC Singapore and the Markets Leader of PwC Asia Bin Hwee Quek. “We sometimes believe we cannot reach the pinnacle of our career. This is not always true. It is possible for those who desire it. These women tend to embrace change and always keep an open mind.”

In her current position, Bin oversees all industries and sectors, both in Singapore and in the Asia Pacific Region, including financial services, health, technology, infrastructure and government. “I spearhead the markets and industries initiatives to enhance a high-performance culture and propel growth,” she says. “For each industry and sector, we aim to bring the best solution to our clients through our subject matter experts.”

Additionally she sits on the Global Markets Core Leadership Team which is charged with developing client solutions for the future. The Team identifies megatrends and determines how to help PwC win in the market, which is rapidly becoming more complex, transparent, interdependent and subject to continuous and accelerating digital disruptions.

“I feel privileged to work with talented people on projects ranging from statutory audit to restructuring, debt and equity financing and fraud investigation,” she says. “I am most proud when my team pulls together to deliver the best solutions for our clients and whenever our clients acknowledge our contribution to their success.”

As she has ascended through the hierarchy of PwC, she hasserved in various capacities including Asset Management Leader, Government Leader, Real Estate Leader and Human Resource Leader (Assurance).

With today’s rapidly changing world, full of new technology and disruptions, she is interested in how they work together to create new businesses and drive out old ones. In addition, she is intrigued by Big Data. “It has many secrets yet to be revealed,” she believes. “Data analytics will provide hindsights, insights and foresights to enable faster informed decisions for operational excellence and business growth.”

Advice from the Top

As Bin reflects on her career, she sees that she has always been more externally focused, thoroughly enjoying her work with clients and various government agencies. However, looking back, she believes she would have benefitted from spending more time with her colleagues to take advantage of increased opportunities to collaborate.

She encourages women in the industry to put themselves forward for different roles within their firms and in the network, advising that an overseas stint can greatly enhance work experience. And she believes that women should contribute to their community in areas where they are most passionate. “I strongly encourage everyone to make time in their busy schedule to contribute and to give back to our society,” she says. “Each little bit goes a long way.”

A Philanthropic Mindset

She puts that advice into practice, serving on a number of boards herself, including various Singapore Government statutory boards, such as The Housing and Development Board (“HDB”), where she was honored to receive the Public Service Award from the Singapore Government for her contribution to HDB. “It is humbling to know I have made a difference in the lives of my fellow Singaporeans.”

Other boards she has served on are those for Industrial and Services Co-operative Society and The National Volunteer and Philanthropy Centre, and she currently serves on the boards of Duke-NUS Graduate Medical School and Health Promotion Board, where she chairs the audit committees, and The Maritime and Port Authority of Singapore.

She also has volunteered her time for the prison ministry for the past 10 years, which stems from her belief that everyone deserves a second chance. Further, as president of the Singapore Anti-Narcotics Association (“SANA”), she is a firm believer in keeping Singapore drug-free. SANA is committed to empowering the pillars they have identified as the bedrock of a drug-free society: youth, family and the community. “Together, we can work toward creating a crime-free and drug-free Singapore,” she says.

In her remaining free time, she loves outdoor activities, including skiing, trekking, cycling, playing golf and running, having completed a marathon.

Many of her adventures include her husband and three children, who enjoy spending time together skiing, trekking and snorkeling. “I remember feeling a sense of achievement at the summit of Tiger’s Nest in Bhutan and am looking forward to trekking in Patagonia in September this year,” she says.

By Cathie Ericson

women shaking handsHow easy is it for Chinese woman to climb the corporate ladder in modern day China? Deborah Dunsire, Chief Executive Officer and President of Millennium says, “We have a very well-educated set of women in China who can contribute to the economic dynamism of the country, yet there does still seem to be a gender gap. It’s not a disparity in education anymore and hasn’t been for decades, and it’s not a disparity in the legal framework of work.” Evidently, the main barriers to women in professional services are not educational.

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Karuna AnnavajjalaKeep an open mind, be willing to try new things and ask for help. For Karuna Annavajjala, this trio has provided the key to her corporate success.

After completing her bachelor’s in engineering in India, Annavajjala came to the United States and earned her master’s degree in computer science. She moved to Columbus, Ohio, to become a developer at a startup company, eventually moving into the role of software architect. She then joined Alliance Data in the marketing technology department prior to segueing into product management. At that point, she realized that she wanted to focus on core strategy as her full-time job, rather than just engaging in special projects or other sporadic engagements, and pursued her Executive MBA from the University of Michigan, specializing in corporate strategy.

After earning her MBA, she worked at Deloitte Consulting in the technology strategy area and then joined TIAA-CREF three years ago in a role that would maximize her years of strategy experience at the intersection of business and technology.

Last year, she assumed a new role at TIAA-CREF, heading up IT teams that support corporate functions, including human resources, legal and compliance. She cites one of her major achievements as establishing solid internal partnerships and providing value as a technology leader for human resources function.

Right now, Annavajjala is working with her team to refresh the company’s technology strategy roadmap and developing the digital strategy for human resources, a project she relishes because of her interest in strategy work.

“It provides the perfect opportunity to partner with leadership on the business side, as I explore what they need and how we can make it happen,” she says.

This is also part of one of the ongoing industry trends that interests her: the increased focus on data centric decisions and the digital user experience.

Career Lessons

As Annavajjala has progressed through her career, she has realized the importance of being in tune with the bigger picture of the department’s function and how it relates to the overall business strategy. In her case, that meant keeping the technology function relevant to the business process change to enable the end to end solution.

“To be successful in a professional environment it takes a combination of skill sets, but one big lesson I have learned and consistently applied that yielded positive results is to always be curious and being a lifelong learner.”

To that end, she encourages her team to always ask questions, especially in the technology sector where it’s imperative to be in tune with the rapid pace of change. “You’ll be amazed at how much you can learn and how much faster things will move forward because you took the time to ask the right questions.”

An Opportunity for Women

According to Annavajjala, the pool of female talent in the technology space is not where anyone would like it to be, but that also offers a positive opportunity for women who excel. “It’s easy to shine if you capitalize on the opportunity because there are fewer women,” she says, adding that more women would bring much needed diversity to the field and adds that more girls and young women would be interested in technology careers if they understood all their options.

As an example, she cites a coding class that one of her middle school daughter’s teachers was holding. At first, no girls signed up for it, but when they created a separate class for girls, it filled up faster than the boys’ class. The girls just needed the chance to try it in an environment they saw as more conducive to their learning. It is important to understand, acknowledge and act on such cultural nuances when educating and encouraging girls to pursue technology learning.

She also finds that many perceptions of the financial services industry are false as well. “The idea that the entire industry is full of male-dominated Wall Street Type A personalities is a stereotype that’s no longer relevant,” she says, though she does add that there are subtler barriers that typically manifest themselves later in one’s corporate career growth.

For that reason, she advises her peers to be bold about sharing their story openly to help others navigate from what they know and have achieved.

Annavajjala is part of the steering committee for TIAA’s IT Women’s Council and a member at large of the women’s Employee Resource Group (ERG), and adds that she is personally passionate about women in technology, and so is keen to continue to serve in the Diversity and Inclusion Council.

Annavajjala believes that these types of programs have to be a “pull,” rather than a “push.” “It can’t be just about the company sending out communications and making opportunities available,” she says, but rather that individuals should be invested enough to want to participate and make time for such programs.

Throughout her career, she has been active in these types of initiatives, including founding the Diversity Committee at Alliance Data. “It was designed to provide a framework and forum for everyone to feel like they have a place for their voice to be heard and share ideas. Each of us has an important perspective, regardless of what we look like or where we come from and it is vital that we express it.”

Sharing Her Passion for Education

Annavajjala carries her passion for STEM and education into her volunteer pursuits, working to make sure that school-aged kids have access to STEM education and new technology and capabilities. She is also actively involved with the BeEducated Movement, a non-profit organization that helps sponsor libraries in rural communities in India, Nepal and Pakistan.

“Kids in those rural communities drop out of school not because of a lack of interest, but because schools can’t provide text books, and families can’t afford them. These rural libraries were established to provide standard text books, job and exam preparation material relevant to their local regions, so kids can graduate school successfully and then aspire for higher education or jobs.”

myeongdong-seoul-korea-southThis article is part of theglasshammer.com’s annual Spotlight on Asia feature running throughout the month of August.

How easy is it for South Korean woman to climb the corporate ladder in modern day South Korea? Today’s South Korea is undeniably behind the rest of the world in its prevalence of women in professional positions. Most of Korea’s female workforce finds employment as secretaries or in low paid blue collar work. Compared with a worldwide average of 10.5%, Korean women hold only 1.9% of director level positions in Korea. This systematic inequality at corporate and managerial levels of Korean society resulted in South Korea scoring the lowest of all industrialized nations on The Economist’s glass ceiling index. But with the election of Park Geun-hye as president in 2012, change is on the horizon for South Korea’s career oriented women. Through Korea’s rapid development, women today have opportunities their mothers could only dream of at the same age.

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Ben Rozon

This article is part of theglasshammer.com’s annual women in Asia feature running throughout the month of August.

How easy is it for Indian woman to climb the corporate ladder in modern day India? For the last decade India has been experiencing a quiet revolution in both gender relations within the workplace and familial relations at home that has impacted India’s professional women profoundly. Indian women now make-up 40% of the Indian college level student body with many earning degrees in the more traditionally male dominated subjects like science, engineering and I.T.

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Pauline Ho“Women need to understand that they have opportunities, but there will be sacrifices along the way. It’s not easy: you might have to give up your “me” time to be with the family, and you may have to take a back seat for a short time to concentrate on your family and then return to focus on your career,” says Pauline Ho. “It’s a balance that each person has to figure out for themselves.”

Since 1993, Ho has worked for PwC in the Malaysia office, augmented by a two-year international assignment with PwC UK, working with clients in the energy and utilities sectors among others. She became Partner in 2005 and almost immediately learnt that she was pregnant with triplets. Confined to bed rest towards the end of the pregnancy, she worked from her hospital room until her doctor banned her from conference calls. “I am not one to take it easy. However it is a choice,” she says.

When she did return, she decided to take on client work that didn’t involve much travel demands in addition to taking on what she felt would be a more stable position overseeing Human Capital and Methodology for the Assurance practice.

After three years, she relinquished the Methodology duties in order to oversee larger clients, eventually leading to being asked to lead the Assurance practice for Malaysia – the first female Assurance Leader in Malaysia.

She names this as the professional achievement she is most proud of, overseeing 1,200 professionals which is roughly half the firm in Malaysia.

Right now she is focused on working with PwC on building trust in a competitive marketplace, noting that Assurance is the foundation for that trust. “The audit market is very mature, but we are working to change mindsets to view assurance in a broader lens, to demonstrate the value we can bring to our clients.”

Learning to Take Risks

As she has progressed throughout her career, Ho says that she has learned that it’s ok to make mistakes because trying new things is how you learn. She says that in the past she had taken the approach that if she wasn’t certain about something, she’d better not do it.

That held her back, she says, but as she progressed she had mentors who pushed her along and helped her take on more courageous roles and new challenges.

She cites one time when her Managing Partner asked her who would be suited to take on a new role, and she offered three names, excluding her own, and explained why those people could do the job. When he asked about her, she said that it had never crossed her mind because she wasn’t ready. When he said I think you are the person, I agreed,” she remembers, reflecting on a conversation playing in her mind about other times she had turned down a role because it required too much travel or otherwise was outside of her comfort zone.

Making Strides In Equal Representation

Ho is proud that the firm has excellent female representation at all levels – 60 percent of its graduate intakes are women, along with 40 percent of partners and directors, and even two of the nine executive board members, including Ho.

One area where it is trickier to maintain equality generally, but desired by female millennials, is in mobility since it is more challenging for women to take their family overseas in the Asian culture than men.

She also sees that many women take a break when they have children and it is challenging for them to return. The firm is addressing that by supporting the national “Back2Work” program, where they help women re-acclimate, and the firm also offers flexible working arrangements, which allows people to work a minimum of three days a week..

The board level is another place where she sees women can have an impact. “When people retire from board positions, they try to find others whom they know to take their places, so it’s important for women to remember to do the same for women.”

She is also a believer in mentoring, and recently volunteered to help in a pilot program to mentor young, high-potential women called “Womentum,” an idea that came from her Markets Leader, another female partner on the executive board of PwC Malaysia. “Women need to help each other more, share their stories and let people see that there are successes and failures, and it’s ok to do something out of your comfort zone,” Ho says.

She herself benefited from a mentoring program earlier in her career, when she was fortunate to be assigned by the firm’s former chairman to a female CEO of an international bank in Malaysia, whom she says was instrumental in helping her prioritize what was important and how to make it happen.

Away from the Office

Ho’s triplets, now nine, keep her busy away from the office with their sports and activities. The family also prioritizes quarterly holidays – whether to the beach or the slopes to enjoy family time.

 

women working mentoringThis article is part of theglasshammer.com’s annual women in Asia feature running throughout the month of August.

How easy is it for Japanese woman to climb the corporate ladder in modern day Japan? With the establishment of Japan’s Equal Opportunity Law in 1985, Japanese women have become a fixture on factory floors and construction sites across Japan. In universities, Japanese women consistently perform to the highest international standards and are viewed as one of the best educated female demographics in the world.

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