Though she’s widely known as a high-profile lawyer and former host of ABC’s The View, Star Jones doesn’t consider those her most important roles. Rather, she is proudest of the changes she is helping affect by serving as president of the Professional Diversity Network, Inc., which merged with the National Association of Professional Women in September 2014.
“As I have forged my career path, it was always with an eye toward a profound sense of service – knowing it would be about helping people,” says Jones.
As a young woman, Jones always wanted to be a big-city prosecutor and got what she considers her dream job straight out of law school. She rose to the level of senior prosecutor in the Kings County District Attorney’s Office in Brooklyn, New York, when she was invited to start her career in media at NBC News. At the age of 30, she became the youngest person to be named the network’s Legal Correspondent. “It was such a compliment from the then-president of NBC News, who said I had the ability to make the law user-friendly,” she recalls.
She became an admired legal talk show host and then national talk show host on ABC’s The View, where she relished her ability to give voice to women and speak about issues that matter to her gender and community at large. Joining PDN/NAPW was the perfect next step allowing her to advocate on behalf of women, minorities, veterans and the disabled to put them to work. “We are changing lives one job at a time.”
Jones says that though her career has taken multiple twists and unexpected turns, she has stayed on the path intended for her by making the most of each opportunity. “Luck doesn’t just happen,” she says. “It’s the result of preparation meeting opportunity, and I have been prepared each step of the way.”
“Doesn’t Get the Attention it Deserves”
Jones’ overall top mission is to bring attention to diversity, inclusion and gender inequality. “It doesn’t get the amount of attention it deserves,” she says, citing the statistic that, on average, a women working full-time earns .78 to the dollar compared to a man in an equivalent job. Wage disparities are even greater among Black and Hispanic women.
“This is the biggest challenge to women, and the No. 1 problem I’m trying to address is equal pay for equal work.”
The business case is there, of course – research shows that when women executives run a company, they lead the business to increased revenue, making it not just right thing to do, but the smart thing to do.
Rising Tides Lift All Boats
Her passion stems from her upbringing in the projects of Trenton, New Jersey. Her close-knit family always encouraged her to be anything that she wanted. However, they didn’t focus on the fact that she was the most beautiful or most talented, but rather that she had everything she needed to do what she wanted.
Applying for every grant and scholarship that was available, she started college. When she realized that the work/study program only paid $3.55 an hour, she applied at the Brookings Institute as a second-semester freshman. A 90 word-per-minute typist, she earned a data input position at $10 an hour, which she held throughout college.
“I had acquired a skill, and that’s one of my mantras to young people: I feel strongly that I want to empower young people to achieve their dreams, but they have to have the skills necessary to do so,” Jones says. “I always had a voice telling me I could succeed, and I want to give that voice to other women.”
PDN was founded on two premises: empowering people and networking, which Jones says are the foundation of her successful career. “Women do need to help other women. Rising tides lift all boats, and when women help each other professionally — especially women at the top — everyone benefits,” she says, advocating that women who can, should focus on recommending other women for positions and act as mentors.
When NAPW and PDN merged, Jones was tasked with nominating new board members. She proudly boasts that with four women on the nine-member board, it is now one of the most diverse among publicly traded companies in the United States, second only to Macy’s. “Achieving women leadership at the board level allows it to trickle down to all levels,” she says.
Success Doesn’t Come Easy
Jones is the first to admit that fulfilling your dreams is hard work; even once you earn your success, you have to work even harder to maintain it.
“I’ve heard ‘no,’ but I’ve been patient and persistent and never gave up,” she says. In fact, she is proud that the song played for her at the recent “Go Red for Women Red Dress Fashion Show” was I’m a Survivor by Destiny’s Child.
“I’ve heard ‘no,’ but I’ve been patient and persistent and never gave up,”
Says Jones, “You can’t step on people to get ahead but you can get around them if they’re in your way. Each time you hear a ‘no’ or encounter a stumbling block, you have to figure out what you need to do to be ready for the next opportunity.”
Role Modeling Begins at Home
Often called a role model herself, Jones recommends that people seek role models in their own communities, where they can be touched every day. Her grandma and her mom are her role models – her grandma who is 96 years old, still “dresses” every day. And she says her mom filled her with just the right amount of attitude to make sure that no one takes advantage of her.
Jones remembers a guidance counselor who advised her not to rock the boat. “My mom told me that if you’re in the boat, you better turn it over,” says Jones. “My grandma’s ladylike qualities and my mom’s ‘vinegar’ have made me who I am today.”
Jones also cites as role models Donna Brazile, Vice Chairwoman of the Democratic National Committee, one of PDN’s board members and a friend since she was 17; and Barbara Jordan, American politician and a leader of the Civil Rights movement.
She adds that she has the deepest respect and admiration for Hillary Clinton, who she says has the uncanny ability to find common ground, a skill she tries to mirror on a daily basis.
Feeding Her Passion
As a community advocate, Jones says her passion and purpose is with the American Heart Association. “My pastor told me that you often don’t know your purpose until you’re walking in it, and now I am.”
Five years ago, Jones had open heart surgery and due to this second chance at life, she has a new mission to educate the world about this disease that is the No. 1 killer of African Americans and women, but is 80 percent preventable with simple lifestyle changes.
“As a survivor I have an obligation to raise awareness,” she says, which is what inspired her to start the NAPW Foundation, the charitable arm of NAPW which now has more than 200 chapters. She knows that women love to network over causes they believe in, so she selected four philanthropic organizations that touch all aspects of women’s lives: the American Heart Association, The Breast Cancer Research Foundation, Girls Inc. and Dress For Success.
And what does she do for fun? “Everything I am doing is fun,” she says. “My version of ‘play’ is feeding my passion.”
By Cathie Ericson
Intrepid Woman: Star Jones, President, Professional Diversity Network
Intrepid Women Series, People“As I have forged my career path, it was always with an eye toward a profound sense of service – knowing it would be about helping people,” says Jones.
As a young woman, Jones always wanted to be a big-city prosecutor and got what she considers her dream job straight out of law school. She rose to the level of senior prosecutor in the Kings County District Attorney’s Office in Brooklyn, New York, when she was invited to start her career in media at NBC News. At the age of 30, she became the youngest person to be named the network’s Legal Correspondent. “It was such a compliment from the then-president of NBC News, who said I had the ability to make the law user-friendly,” she recalls.
She became an admired legal talk show host and then national talk show host on ABC’s The View, where she relished her ability to give voice to women and speak about issues that matter to her gender and community at large. Joining PDN/NAPW was the perfect next step allowing her to advocate on behalf of women, minorities, veterans and the disabled to put them to work. “We are changing lives one job at a time.”
Jones says that though her career has taken multiple twists and unexpected turns, she has stayed on the path intended for her by making the most of each opportunity. “Luck doesn’t just happen,” she says. “It’s the result of preparation meeting opportunity, and I have been prepared each step of the way.”
Jones’ overall top mission is to bring attention to diversity, inclusion and gender inequality. “It doesn’t get the amount of attention it deserves,” she says, citing the statistic that, on average, a women working full-time earns .78 to the dollar compared to a man in an equivalent job. Wage disparities are even greater among Black and Hispanic women.
“This is the biggest challenge to women, and the No. 1 problem I’m trying to address is equal pay for equal work.”
The business case is there, of course – research shows that when women executives run a company, they lead the business to increased revenue, making it not just right thing to do, but the smart thing to do.
Rising Tides Lift All Boats
Her passion stems from her upbringing in the projects of Trenton, New Jersey. Her close-knit family always encouraged her to be anything that she wanted. However, they didn’t focus on the fact that she was the most beautiful or most talented, but rather that she had everything she needed to do what she wanted.
Applying for every grant and scholarship that was available, she started college. When she realized that the work/study program only paid $3.55 an hour, she applied at the Brookings Institute as a second-semester freshman. A 90 word-per-minute typist, she earned a data input position at $10 an hour, which she held throughout college.
“I had acquired a skill, and that’s one of my mantras to young people: I feel strongly that I want to empower young people to achieve their dreams, but they have to have the skills necessary to do so,” Jones says. “I always had a voice telling me I could succeed, and I want to give that voice to other women.”
PDN was founded on two premises: empowering people and networking, which Jones says are the foundation of her successful career. “Women do need to help other women. Rising tides lift all boats, and when women help each other professionally — especially women at the top — everyone benefits,” she says, advocating that women who can, should focus on recommending other women for positions and act as mentors.
When NAPW and PDN merged, Jones was tasked with nominating new board members. She proudly boasts that with four women on the nine-member board, it is now one of the most diverse among publicly traded companies in the United States, second only to Macy’s. “Achieving women leadership at the board level allows it to trickle down to all levels,” she says.
Success Doesn’t Come Easy
Jones is the first to admit that fulfilling your dreams is hard work; even once you earn your success, you have to work even harder to maintain it.
“I’ve heard ‘no,’ but I’ve been patient and persistent and never gave up,” she says. In fact, she is proud that the song played for her at the recent “Go Red for Women Red Dress Fashion Show” was I’m a Survivor by Destiny’s Child.
Says Jones, “You can’t step on people to get ahead but you can get around them if they’re in your way. Each time you hear a ‘no’ or encounter a stumbling block, you have to figure out what you need to do to be ready for the next opportunity.”
Role Modeling Begins at Home
Often called a role model herself, Jones recommends that people seek role models in their own communities, where they can be touched every day. Her grandma and her mom are her role models – her grandma who is 96 years old, still “dresses” every day. And she says her mom filled her with just the right amount of attitude to make sure that no one takes advantage of her.
Jones remembers a guidance counselor who advised her not to rock the boat. “My mom told me that if you’re in the boat, you better turn it over,” says Jones. “My grandma’s ladylike qualities and my mom’s ‘vinegar’ have made me who I am today.”
Jones also cites as role models Donna Brazile, Vice Chairwoman of the Democratic National Committee, one of PDN’s board members and a friend since she was 17; and Barbara Jordan, American politician and a leader of the Civil Rights movement.
She adds that she has the deepest respect and admiration for Hillary Clinton, who she says has the uncanny ability to find common ground, a skill she tries to mirror on a daily basis.
Feeding Her Passion
As a community advocate, Jones says her passion and purpose is with the American Heart Association. “My pastor told me that you often don’t know your purpose until you’re walking in it, and now I am.”
Five years ago, Jones had open heart surgery and due to this second chance at life, she has a new mission to educate the world about this disease that is the No. 1 killer of African Americans and women, but is 80 percent preventable with simple lifestyle changes.
“As a survivor I have an obligation to raise awareness,” she says, which is what inspired her to start the NAPW Foundation, the charitable arm of NAPW which now has more than 200 chapters. She knows that women love to network over causes they believe in, so she selected four philanthropic organizations that touch all aspects of women’s lives: the American Heart Association, The Breast Cancer Research Foundation, Girls Inc. and Dress For Success.
And what does she do for fun? “Everything I am doing is fun,” she says. “My version of ‘play’ is feeding my passion.”
By Cathie Ericson
Professional Women in Russia and the Landscape for Working Women
PipelineHow easy is it for Russian woman to climb the corporate ladder in modern day Russia? Russian women typically haven’t made their way into Russia’s management positions. However according to a recent survey by PricewaterhouseCoopers and the Russian Association of Managers, women represent 93 % of chief accountants, 70 % of personnel directors and 47 % of finance directors in 2010. But Russia still faces many hurdles when it comes to workplace equality in the corporate world. A culture of leadership discrimination, male dominance in certain sectors and a marked lack of confidence in Russian women’s ability to hold high profile positions puts todays Russia behind many of its Asian (China) and European neighbours. Tatyana Dolyakova, general director of Penny Lane Personnel recently said these statistics are promising for Russia’s women, “But in general no revolution is in sight in the market for top managers”
The present reality and the future progress
One of the biggest barriers to Russia’s career driven professional women is Russia’s culture of discrimination. For many Russians in the corporate world, there is a belief that women simply do not make competent leaders. Elvira Maymina, CEO of Russia’s Gasinvest Bank says,“One thing that I understood very early on in my career is that whatever job you do you have to learn, you have to ”soak up“ professionalism and always be a head taller than everyone following you, otherwise you stop being a leader.” The qualities demanded by this distinctly macho leadership style are often seen in Russia as unobtainable by women.
But corporate discrimination in Russia isn’t as blatant as in many of Russia’s neighbors to the east. Tatyana Dolyakova, the general director of Penny Lane Personnel says, “It is quite a rare occasion that the gender of a future employee is indicated in an employer’s request sent to a recruitment agency.” This discrimination seems to be more concentrated in the traditionally male dominated industries like aviation, technology and oil and gas rather than media and retail. Dolyakova then goes on to say “Of course, on the one hand, the world of business was created by men and therefore a handicap of this kind is not surprising, but, on the other hand, a lot depends upon the particular industry.”
Recently a lot of attention has been paid to women who seem to have beaten the odds and attained leadership in industries not traditionally held by women. Again, Dolyakova states, “There are examples of a traditionally ‘male’ business being run by a woman, like general director of Ledovo (a sea-food producer), Nadezhda Kopytina, or president of Inteko (a construction group), Yelena Baturina.” However these women are often divided carefully between a minority who are self-made and the majority who are married to Russian business magnates. Russia’s most popularized business women, Daria Zhukova and Polina Deripaska, known for their art galleries and media house respectively were both “heavily associated” with two of Russia’s richest men when they launched their ventures. And the groundbreaking President of the Inteko Construction Group, Yelena Baturina was once married to Moscow’s former mayor and third richest man Yury Luzhkov. The perceived notoriety of such relationships is seen by many as an example of how Russian women really climb social ladders and acts as a barrier to young women looking to succeed in business on their own.
Today in Moscow, women are on average better educated than men. But despite this, they hold only 15% of management positions within the city. This is typical of Russia’s problem of limited regional success in the involvement of women in top tier positions. In the city of Belgorod for instance, women command a 65% share of all top management offices. Statistics like these are sometimes used to show Russia’s progress and avert attention from more encompassing statistics.
PricewaterhouseCoopers and the Russian Association of Managers reported that a whopping 91% of chief accountant positions were held by women but conversely women only occupied 6% of company president seats. The study blamed a large portion of this figure on Russian women themselves not reaching for the top. Panfilova, of Transparency International says candidly that “Sometimes women just prefer to keep a lower profile. We shouldn’t forget that most women are also mothers and simply don’t have the time to promote themselves. The time that men have to spend on self-promotion and PR, women spend cooking dinner.” What this reflects is not only the predominance of traditional gender roles in Russia but also the widespread acceptance of these roles as an excuse for the lack of women in business leadership positions.
But the Russian leadership disparity between genders is improving. In the first months of 2010 there were more women chosen for top level positions than left them. This could represent a shift in the philosophy of Russian’s big-wigs. And the PricewaterhouseCoopers and the Russian Association of Managers survey also reported that most people felt that pay and conditions were the same for men and women, with only 18 per cent saying their company paid women less than men in similar positions.
By Ben Rozon
Voice of Experience: Teresa Weintraub, President and CEO, Fiduciary Trust International of the South
People, Voices of ExperienceBy Cathie Ericson
“To whom much is given, much is expected.” Those are the words Teresa Weintraub lives by, especially when it comes to mentoring other young women, and she urges her peers to also lead by example.
Weintraub’s career has spanned the worlds of international tax, fundraising and now the wealth management world as the president and CEO of Fiduciary Trust International of the South in Florida, which she joined in 1998.
“Though my path seems circuitous, when you step back, you can see how it’s all connected,” she says. She left her career as a tax attorney when she realized it didn’t offer the flexibility she needed for her young family and her desire to spend as much time as possible with them in addition to activities such as president of the PTA and other roles. As a tax attorney, she gained the technical and analytical skills while her 11 years in fundraising at the University of Miami offered her the community knowledge and people skills necessary to succeed in her current role.
One of her key focuses right now is developing her firm’s Latin American strategy, which she has been working on for the past two and a half years in order to help families from that region, or who either have moved to the United States or have beneficiaries who are residents or citizens of the U.S. The fact is, there are many U.S. nationals who are living abroad who may not realize that there are certain reporting requirements. Her firm has identified a significant market to work with and the goal is to ensure those families will be able to successfully transfer their assets to future generations in the most tax advantageous manner possible.
She is extremely proud of having grown Fiduciary Trust International of the South to be the fifth largest trust company in Florida, with the help and support of her team and her colleagues at Franklin Templeton, the parent company of Fiduciary Trust.
Weintraub knows how vital it is to have a team that you believe in, because as she mentions, as you rise in management and the business grows, it becomes harder to work directly with clients. “You need people in place that you trust to do a great job. If you’ve done your hiring, training and mentoring well, you have those people,” she says, adding that one of her favorite aspects of her position is mentoring and working with young people in the firm and seeing them rise through the ranks.
Advice for Those Starting Out
Though her career path makes sense in retrospect, Weintraub is the first to admit that she never spent too much time assessing career goals or making long-term plans. “I have never felt regret over something I didn’t do because at that time, I didn’t realize it was something I should have been doing.”
She advises women who are starting their careers to speak up and make their voices and opinions heard. “Sometimes a woman who speaks up is considered aggressive, and a man who speaks up is considered smart. That’s an issue that’s still with us, but we are making strides and shouldn’t let that deter women.”
Weintraub says it’s important to work hard, with focus and integrity, and become that go-to person who can be relied on to get the job done. “People will recognize and be grateful for your support and hard work, and that’s when the promotions come.”
She hopes that women in leadership positions take the time to mentor, coach and develop other women. Of course, she says it’s important to mentor all young people, male and female, to really coach and pull people aside after meetings to spend time and give feedback – what did they do well? What could they do better?
“When I started, women tended to be harder on other women,” she recalls, appreciating how much that has changed. “We as women didn’t have role models helping us because they were just trying to survive. But since that’s no longer the situation, we need to be good role models — supportive and encouraging.”
Although the industry has matured – she recalls being told to wear dark suits when she first entered the workforce – there are still advances to be made. One area in particular relates to the issue of women and children. She says that although in this generation, you may see just as many men stepping down, only women deal with the prevailing mindset of ‘are they going to be coming back? “How can that be after so many years of women going back to work after having kids, especially when many men have equal childcare roles?” she asks rhetorically.
In past generations, men were expected to work full time, while women did the carpools, but that is no longer the case. Since this generation is more 50/50, with a lot more hands-on fathers than before, leaders have to be aware that men need similar flexibility options. “I believe strongly that we can’t forget the men in this generation.”
Sharing Success with other Women
Weintraub currently acts as global treasurer for the 60 chapters of International Women’s Forum, a global network of preeminent women, whose careers span fields from chefs to writers to educators. She’s also involved in C200, another invitation-only group of entrepreneurial women, and the Women’s Fund, along with other organizations dedicated to helping women and girls. Mostly notably she was on the founding board of the Miami Commonwealth Institute that mentors and trains women in middle management.
“I believe strongly in being a valued member of the community – that could be your work community, the broader community or your family community.”
Weintraub knows she’s been blessed with a large circle of friends and a close family which includes her husband and three kids, a son and two daughters. She and her husband are committed to traveling as much as they can, having enjoyed recent trips to Cairo and Istanbul. “I have met wonderful women from around the world, and it is great to see their countries and learn their cultures,” Weintraub said. “Women around the world have much in common and much to learn from each other. That’s why I believe that mentoring and helping bring up the future generation of leaders is very important.”
By Cathie Ericson
Taking Steps Towards Doing What You Love
Career Advice, Career Tip of the Week!Step two. Make a list of tasks that you would like to do.
How do those lists compare?
By Nicki Gilmour, Executive Coach and Organizational Psychologist
Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work
Intrepid Woman: Kat Gordon, Founder, 3% Conference
Intrepid Women Series, PeopleThat’s the philosophy of Kat Gordon, who began her copywriting career in the magazine world, working for titles such as USA Today, Cosmo and Sports Illustrated. She found the work fun and dynamic, and anticipated that she would eventually rise to the position of promotions director for a magazine. However, fate intervened, and when her husband was transferred to the west coast, she joined him in San Francisco. What followed was a major career re-invention, which she calls the best thing that ever happened to her.
After taking night classes in advertising copywriting, Gordon realized how much she loved working that part of her creative muscle, and joined the ad world, landing positions with several large agencies.
She left agency life when she had kids, and quickly discovered a niche as a freelance copywriter. At that time, everyone needed websites written so Gordon was able to work at home with the help of a nanny. In 2008, she started her own agency, Maternal Instinct. It was a reflection of the work I was getting from so many brands that hired me to write for them because so few creatives knew how to speak to one of their key audiences — moms.”
As time went on, Gordon began to increasingly wonder why the female influence was not being reflected in the ad world. “I was living in this entrepreneurial area with tons of startups, and yet this huge issue was not being addressed,” she said.
When Gordon realized that only 3% of creative directors were women, The 3% Conference began, a social movement that now consumes the majority of her professional time.
Where are the Women Creative Directors?
Since Gordon began her research five years ago, the group has held three conferences and nine traveling events, and she has become an in-demand speaker and thought leader. In August 2014 they recreated the study that had unearthed the 3% number and found that the number of female creative directors is now up to 11 percent – “out of the single digits at least,” she notes, wryly.
According to Gordon, the industry has a lot at stake: the vast majority of purchasers in every consumer category are women, and companies are losing sales by not reaching them. “It is a business imperative to change this because brands are leaving rich ground for creative exploration untapped,” she says.
Unlike STEM and other fields, adverting doesn’t have a recruitment problem at entry levels, but it does have a retention problem. “In some ways, our situation is worse,” Gordon says, because women have expressed a desire to train in the field and want to work in it, but then they lifestyle out when they would be the most productive. She calls it “death by 1,000 paper cuts” – all the little annoyances and issues eventually become so untenable that women give up.
So while the bad news is that there lots of small things impacting the industry, the good news is that they don’t have to reinvent the entire world. Rather, the industry needs to identify the pitfalls and side step them to keep women in.
The 3% Conference website identifies 50 small things that can make a difference – such as changing hiring practices and increasing maternity leaves — and just recently they ran a breakout session where they identified 50 more. Much of the retention problem relates to crazy and unpredictable hours and, as Gordon notes, making allowances that would create a workplace friendlier to women would do the same for men.
Lighting the Fire
Gordon’s interest in the topic was fueled by her disgust for how women were being marketed to — how despite the unbelievable power of the female consumer, they were being ignored and stereotyped.
“I started this as a passion project and didn’t realize how much the message would resonate and how many corners of the world would want to get involved,” Gordon says, adding that she feels an enormous sense of responsibility to the women in her industry.
“Unlike with some missions, I don’t run into people who are naysayers, but rather it’s a battle that people want to talk about. I’m motivated and love it and I feel blessed to have this responsibility. I am eager to get more women involved to help carry it forward.”
One recent endeavor was holding a Tweetup on Super Bowl Sunday where ad women around the world were live tweeting their reaction to the ads, complete with the brand and ad agency Twitter handles. Using hashtags like “#3percentSB,” “#mediawelike” and “#notbuyingit,” the group garnered 59 million impressions. The consensus was that the loser by far was Carl’s Jr., while the NFL’s domestic violence and the #LikeAGirl campaign received high marks.
Personal Sales Skills Crucial
Gordon encourages women in the industry to remember that it’s key to be a persuasive sales presenter — most women spend time training on the creative aspects, without ample attention on how to sell the work. She urges women to take a class if they’re not confident speakers and seek out low-stakes opportunities to speak out so they will be ready when it does matter.
“I believe this is the best time ever to be a woman in advertising because agencies and brands are realizing the unbelievable value women have due to their insight into the female experience. It’s an asset,” she says. “The field is starving for that work, and the superstars will be the ones who are bold enough to tap into their whole life experience…”
And she says it’s the responsibility of all women – not just those in advertising — to speak up as part of the 3% commitment. Since all consumers are exposed to 3,000 ads daily, we want all women to be aware of the 3% movement and how we’re working hard to up the quality and effectiveness of those messages. “We need women to cheerlead for us and tell us what they like and don’t like.”
On the Court and In the Kitchen
Gordon loves spending time with her two sons, especially cooking and baking with her younger one. She also makes time to play tennis: “It’s so important to find something physical you do that brings you joy,” she says.
An active supporter of early childhood literacy, Gordon says, “It’s such an important gift to give to your child, to read to them from when they’re babies.” Nurturing the future class of creative directors should come early!
By Cathie Ericson
Business Travel to China: Dos and Don’ts
Career Advice, Life HacksBy Gina Scanlon
China has proven itself to be a leading economic giant that continues to grow exponential sources of revenue for companies in the United States. VP of research for the Global Business Travel Association, Joe Bates, states that China is expected to surpass the U.S. as the world’s most dominant business travel market by 2016. Which is why learning more about their business culture may prove fruitful for managers and executives traveling to the Asian continent.
Westerners traveling to China on business sometimes have an unsettling feeling that they’ll do or say something potentially embarrassing or offensive without even realizing it.
It happened to management consultant Scott Margolis while making a video presentation to a room of Chinese credit card executives in Shanghai. “As I hooked up my laptop to the projector, a desktop photo of my three children went on the screen for 20 to 30 seconds while I was looking for something in my computer bag,” he recalls about the 2007 incident. “The room got very quiet.”
This is something that would go without a second thought in the western world, but displaying a family of multiple children in a country that only allows one child per family came off insensitive, and even worse, possibly insulting. The country has since begun to loosen this particular rule, but nonetheless, situations like this should be avoided at all costs.
Here are a few pointers to keep in mind before you arrive.
Business Etiquette Tips
Transportation and Traveling Tips
Hopefully these tips will help make your time in China successful and stress-free. Knowledge is power!
Career Tip Of The Week
Career Advice, Career Tip of the Week!Yes. Due to the USA having the same maternity support as Papua New Guinea ( i.e. very little), it is essential that you choose an employer in the USA who offers maternity leave if you are planning in the short, medium or long term to have kids. Check leave for adoption, spousal leave etc and remember that there are companies who operate with excellent leave and offer support around re-entry and flexible work. For any country in the world- check for additional perks and cultural norms around time off.
Welcome to Career Tip of the Week. In this column we aim to provide you with a useful snippet of advice to carry with you all week as you navigate the day to day path in your career.
By Nicki Gilmour, Executive Coach and Organizational Psychologist
Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work
Voice of Experience: Bin Hwee Quek, Vice-Chairman of PwC Singapore and the Markets Leader of PwC Asia
People, Voices of ExperienceIn her current position, Bin oversees all industries and sectors, both in Singapore and in the Asia Pacific Region, including financial services, health, technology, infrastructure and government. “I spearhead the markets and industries initiatives to enhance a high-performance culture and propel growth,” she says. “For each industry and sector, we aim to bring the best solution to our clients through our subject matter experts.”
Additionally she sits on the Global Markets Core Leadership Team which is charged with developing client solutions for the future. The Team identifies megatrends and determines how to help PwC win in the market, which is rapidly becoming more complex, transparent, interdependent and subject to continuous and accelerating digital disruptions.
“I feel privileged to work with talented people on projects ranging from statutory audit to restructuring, debt and equity financing and fraud investigation,” she says. “I am most proud when my team pulls together to deliver the best solutions for our clients and whenever our clients acknowledge our contribution to their success.”
As she has ascended through the hierarchy of PwC, she hasserved in various capacities including Asset Management Leader, Government Leader, Real Estate Leader and Human Resource Leader (Assurance).
With today’s rapidly changing world, full of new technology and disruptions, she is interested in how they work together to create new businesses and drive out old ones. In addition, she is intrigued by Big Data. “It has many secrets yet to be revealed,” she believes. “Data analytics will provide hindsights, insights and foresights to enable faster informed decisions for operational excellence and business growth.”
Advice from the Top
As Bin reflects on her career, she sees that she has always been more externally focused, thoroughly enjoying her work with clients and various government agencies. However, looking back, she believes she would have benefitted from spending more time with her colleagues to take advantage of increased opportunities to collaborate.
She encourages women in the industry to put themselves forward for different roles within their firms and in the network, advising that an overseas stint can greatly enhance work experience. And she believes that women should contribute to their community in areas where they are most passionate. “I strongly encourage everyone to make time in their busy schedule to contribute and to give back to our society,” she says. “Each little bit goes a long way.”
A Philanthropic Mindset
She puts that advice into practice, serving on a number of boards herself, including various Singapore Government statutory boards, such as The Housing and Development Board (“HDB”), where she was honored to receive the Public Service Award from the Singapore Government for her contribution to HDB. “It is humbling to know I have made a difference in the lives of my fellow Singaporeans.”
Other boards she has served on are those for Industrial and Services Co-operative Society and The National Volunteer and Philanthropy Centre, and she currently serves on the boards of Duke-NUS Graduate Medical School and Health Promotion Board, where she chairs the audit committees, and The Maritime and Port Authority of Singapore.
She also has volunteered her time for the prison ministry for the past 10 years, which stems from her belief that everyone deserves a second chance. Further, as president of the Singapore Anti-Narcotics Association (“SANA”), she is a firm believer in keeping Singapore drug-free. SANA is committed to empowering the pillars they have identified as the bedrock of a drug-free society: youth, family and the community. “Together, we can work toward creating a crime-free and drug-free Singapore,” she says.
In her remaining free time, she loves outdoor activities, including skiing, trekking, cycling, playing golf and running, having completed a marathon.
Many of her adventures include her husband and three children, who enjoy spending time together skiing, trekking and snorkeling. “I remember feeling a sense of achievement at the summit of Tiger’s Nest in Bhutan and am looking forward to trekking in Patagonia in September this year,” she says.
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Karuna Annavajjala, Director, Corporate Systems Technology, TIAA-CREF
Voices of ExperienceAfter completing her bachelor’s in engineering in India, Annavajjala came to the United States and earned her master’s degree in computer science. She moved to Columbus, Ohio, to become a developer at a startup company, eventually moving into the role of software architect. She then joined Alliance Data in the marketing technology department prior to segueing into product management. At that point, she realized that she wanted to focus on core strategy as her full-time job, rather than just engaging in special projects or other sporadic engagements, and pursued her Executive MBA from the University of Michigan, specializing in corporate strategy.
After earning her MBA, she worked at Deloitte Consulting in the technology strategy area and then joined TIAA-CREF three years ago in a role that would maximize her years of strategy experience at the intersection of business and technology.
Last year, she assumed a new role at TIAA-CREF, heading up IT teams that support corporate functions, including human resources, legal and compliance. She cites one of her major achievements as establishing solid internal partnerships and providing value as a technology leader for human resources function.
Right now, Annavajjala is working with her team to refresh the company’s technology strategy roadmap and developing the digital strategy for human resources, a project she relishes because of her interest in strategy work.
“It provides the perfect opportunity to partner with leadership on the business side, as I explore what they need and how we can make it happen,” she says.
This is also part of one of the ongoing industry trends that interests her: the increased focus on data centric decisions and the digital user experience.
Career Lessons
As Annavajjala has progressed through her career, she has realized the importance of being in tune with the bigger picture of the department’s function and how it relates to the overall business strategy. In her case, that meant keeping the technology function relevant to the business process change to enable the end to end solution.
“To be successful in a professional environment it takes a combination of skill sets, but one big lesson I have learned and consistently applied that yielded positive results is to always be curious and being a lifelong learner.”
To that end, she encourages her team to always ask questions, especially in the technology sector where it’s imperative to be in tune with the rapid pace of change. “You’ll be amazed at how much you can learn and how much faster things will move forward because you took the time to ask the right questions.”
An Opportunity for Women
According to Annavajjala, the pool of female talent in the technology space is not where anyone would like it to be, but that also offers a positive opportunity for women who excel. “It’s easy to shine if you capitalize on the opportunity because there are fewer women,” she says, adding that more women would bring much needed diversity to the field and adds that more girls and young women would be interested in technology careers if they understood all their options.
As an example, she cites a coding class that one of her middle school daughter’s teachers was holding. At first, no girls signed up for it, but when they created a separate class for girls, it filled up faster than the boys’ class. The girls just needed the chance to try it in an environment they saw as more conducive to their learning. It is important to understand, acknowledge and act on such cultural nuances when educating and encouraging girls to pursue technology learning.
She also finds that many perceptions of the financial services industry are false as well. “The idea that the entire industry is full of male-dominated Wall Street Type A personalities is a stereotype that’s no longer relevant,” she says, though she does add that there are subtler barriers that typically manifest themselves later in one’s corporate career growth.
For that reason, she advises her peers to be bold about sharing their story openly to help others navigate from what they know and have achieved.
Annavajjala is part of the steering committee for TIAA’s IT Women’s Council and a member at large of the women’s Employee Resource Group (ERG), and adds that she is personally passionate about women in technology, and so is keen to continue to serve in the Diversity and Inclusion Council.
Annavajjala believes that these types of programs have to be a “pull,” rather than a “push.” “It can’t be just about the company sending out communications and making opportunities available,” she says, but rather that individuals should be invested enough to want to participate and make time for such programs.
Throughout her career, she has been active in these types of initiatives, including founding the Diversity Committee at Alliance Data. “It was designed to provide a framework and forum for everyone to feel like they have a place for their voice to be heard and share ideas. Each of us has an important perspective, regardless of what we look like or where we come from and it is vital that we express it.”
Sharing Her Passion for Education
Annavajjala carries her passion for STEM and education into her volunteer pursuits, working to make sure that school-aged kids have access to STEM education and new technology and capabilities. She is also actively involved with the BeEducated Movement, a non-profit organization that helps sponsor libraries in rural communities in India, Nepal and Pakistan.
“Kids in those rural communities drop out of school not because of a lack of interest, but because schools can’t provide text books, and families can’t afford them. These rural libraries were established to provide standard text books, job and exam preparation material relevant to their local regions, so kids can graduate school successfully and then aspire for higher education or jobs.”