Marla ArbivMarla Arbiv, a working mom of three, has led a nearly 30 year career at Accenture.

She spent the first two-thirds serving clients, traveling around the world and living across three continents. She’s worked in multiple cities across the U.S. and spent two years working at Accenture in Tel Aviv and later, in Sydney, for an additional two.

Currently living in Atlanta, Marla helped build the company’s Oracle capability in its North America Global Delivery Network and now focuses on the company’s Oracle Outsourcing business. As part of her role, Marla managed a pipeline for delivery center-based work and has invested a significant amount of time helping Accenture teams and clients adopt delivery models that enable more people to work locally, and remotely.

In fact, numerous women (and men) come to Marla for coaching on how to raise a family while advancing careers. Navigating this balance can be tricky when travel is extensive, and Marla has a personal desire to see people achieve a work life balance that works for them. She states, “I’ve personally promoted many of the Accenture programs for flexible work and tried to lead by example for my peers and colleagues. I think for many people, regardless of company or level, finding a balance can be difficult – but it is possible.”

Marla strongly believes she has proven that as a career woman, you can progress professionally while effectively managing family and other personal commitments. In this way, Marla has been a direct and indirect mentor for multiple people, at various points in their careers. She comments, “I’ve worked to develop longstanding relationships with people, even if they move to other parts of the business or away to other locations. I greatly enjoy being a mentor to others, and I hope that people perceive me that way. I work with people to understand their situations so that I can help them be successful.” Interestingly for Marla, most of her early mentors were men. She reflects, “I’ve always been a self-driver, so there were times when I didn’t have an active mentor, but I’ve always encouraged people to find support through mentors, male or female.” Marla attributes her lack of women mentors to the lower number of women in tech at the time.

Now, however, interest in technology among young women is on the rise, thanks in part to organizations like Girls Who Code (GWC), with which Accenture partners across the U.S., helping the organization inspire, educate, and equip young women with computing and professional skills that enable them to pursue technology careers. The company has hosted multiple GWC clubs across the U.S. including NYC and Chicago and, this year, has extended the program to Atlanta, where Marla served as the executive sponsor. She says, “The girls in the program spent seven weeks learning new skills and were exposed to real-world business expertise and mentorship opportunities. While GWC provided the curriculum and wonderful instructors, we scheduled field trips and guest speakers and coordinated a mentorship program with our people who met with the girls on a weekly basis.”

As a leading technology company with a commitment to gender equality, Accenture has a vested interest in supporting organizations like GWC and fostering the next generation of women tech talent. Labor force statistics show anticipated shortages of technology majors in the near future. As for the gender gap, there is a significant decline in graduation rates for young women with technology degrees.

For Marla, it’s also personal. “It really started with Accenture’s involvement with organizations like GWC and Code.org to open my eyes. My three children are in high school and I began to ask myself, what are we doing to promote careers in tech for these kids? Are my children being taught computer skills in school? On college tours I heard prospective students speak about what they’re interested in and very few indicated computer science. Technology education needs to happen before college.”

According to Marla, early education about career possibility in the field is imperative, as “technology is going to drive everything we do– regardless of job or industry.” Every field has a piece of technology. Everyone needs to understand the influence of tech, even if they don’t want to be a technologist. “Concepts that we were talking about when I first started at Accenture, that at the time seemed esoteric and impossible, are now the reality. Technology is expanding and fast moving – there’s opportunity for young women to really make a mark. It’s a great field to look forward to.”

Advice for young women? Pace yourself to be able to sustain the changes that happen both in your career and personal life. She offers, “A career in tech is not an easy one –change is rapid and expectations are high. But by seeking out opportunities to grow, and taking chances when you are not always comfortable, it provides for a rewarding career in an exciting field.”

Her admission about change being uncomfortable at times is balanced by Accenture’s encouragement and support in her pursuing new and challenging opportunities, which she says mirrors the changing pace of technology. “Throughout my career, I have balanced the times when I could be flexible and take chances, with opportunities that aligned to my personal needs raising three children. I now see how my career choices have positively impacted my kids. No doubt they picked up on my constant drive to ‘get things done’ and do my best to succeed in both my professional and personal life. They’re self-starters, and I like to believe that they saw me be a self-starter.”

Outside of Work, Marla enjoys traveling and hiking and has a knack for running long distances “when she finds time!” With three very active teenagers, 15, 16 and 17, Marla spends most of her personal time watching (and driving to) her children’s sports events – track & field/pole vaulting, basketball and soccer.

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Melissa Barrett By Cathie Ericson

“Work hard, seek advice from mentors, and the advancement opportunities will come,” says Melissa Barrett, Managing Director at Goldman Sachs, who has experienced that firsthand in her journey with the firm.

Barrett has spent 19 out of her 20 year career at Goldman Sachs, beginning in the Investment Management Division and then moving through several locations and departments to her current role in Compliance. “What is unique about Goldman Sachs is that there are so many opportunities to take on diverse roles while staying with the same firm,” she says. “I’ve loved having the opportunity to do different things at the firm and that I haven’t had to look outside of the company to be able to take on new challenges.”

Much of her current focus in Compliance is helping employees achieve a similarly diversified career, as she spends time on people initiatives for the division. Her goal is to determine what motivates employees and help them identify rewarding career paths at the firm. To address research showing that millennials are apt to job hop, Barrett spent time last year reaching out to other managing directors on ways to engage specifically with millennials. This year, she is doing the opposite and ensuring that millennials are best prepared to engage with people of different generations. “I want to figure out how to retain this generation and ensure they carry on the firm’s culture of employing high performers over the long-term,” she noted.

Mentors Can Make the Difference

Barrett attributes much of her success to trusting her mentors and managers, who encouraged her to take risks that she says she otherwise might not have considered. That’s why she believes it is important for professionals at all levels to find people who will be their sponsors or mentors. “Some of the moves I’ve made in my career were a result of someone I trusted advising me that taking a risk was the best move for me. Use your mentors’ guidance to help you navigate your career. No matter what their level, or whether they’re inside or outside the firm, find people who can answer questions and provide solid advice,” she says. “Have a diverse group of people you can turn to – at various points in your life and career you will need to seek advice from different people.”
Based on her positive experiences with mentors, she encourages her peers to sponsor women and act as a role model. “Think about what the younger generation is searching for and realize that you are what they aspire to be. Make an effort to support them and be open and honest about what attributes will lead to success. Being transparent about your personal struggles allows people to connect with you.”

Barrett advises younger women to be confident and trust in their abilities. “Have a voice and know that you have a place at the table and your opinion is valued,” she said. She also recommends that women get involved in activities at the company beyond day-to-day work, such as an affinity network. “I think one of the things that has kept me so tied to Goldman Sachs is that I’ve worked with and met so many people, and coming to work each day becomes more than just a job,” she noted.

She herself participated in the year-long Vice President Leadership Acceleration Initiative (VPLAI). One of the most unique facets was a feedback component that was directly targeted to specific areas of development. “I really appreciated that direct feedback so I could understand what skills and areas I needed to improve to get to the next level,” she said.

Balancing Work and Home

Barrett was already established in her career when she had her child, now three years old, so she has been adjusting to the challenge of being a working mother in the finance industry. “Every day is a juggling act to find time to be a good mom, a good spouse and take time for myself. Each person has to figure out how to make it work.”

Barrett also notes that flexibility and a work-life balance aren’t solely for working parents. “Ultimately, I think it’s up to you as an individual to determine what’s important to you and ensure you prioritize things outside of work. I try to lead by example in this regard.”

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Nervous Business WomanEveryone has a body image concern of one kind or another, but for women working in professional fields, body image can add a new dimension of stress to a career already fraught with obstacles for women. Concerns about weight and body type, height, skin, hair, breasts, teeth, and even voluntary body choices, like tattoos and piercings, can impact both a woman’s own confidence at work, and how her professionalism and competence are viewed by others.

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mentorsBy Nicki Gilmour, Executive Coach and Organizational Pyschologist

If you are managing a team, chances are that the team is already diverse. It may be made up of mixed age groups as well as perhaps having other social identity differences such as gender, ethnicity, nationality, LGBT status etc.

So, have you thought about breaking out of the traditional structure of looking for or being a senior person mentoring a junior person? Instead have you thought about getting a peer mentor or even a reverse mentor? A reverse mentor can be a junior level person mentoring a senior person or can be someone who is reverse to you (gay/straight for example).

The point of the interaction (at least in my opinion) is to learn things that you normally do not have access to. Experiences differ, so create a space where you can hear about them. It will make you a better leader, manager and probably person but only if you can listen without prejudice or judgement. Open your mind, heart and ears!

If you are interested in hiring an executive coach to help you navigate your career contact nicki@glasshammer2.wpengine.com to discuss further

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Susanna CharlwoodWhile it’s easy to lament the disparity between the number of men and women in senior positions at law firms, Susanna Charlwood says that it does have a positive effect. “Since there are fewer senior women, it can help you stand out”. That attitude has been a source of confidence as she has built her career. Charlwood adds that she has not encountered difficulties or been treated differently as a woman in law.

Charlwood began her career at one of London’s “Magic Circle” firms and joined Shearman & Sterling three years ago as counsel in the Litigation Group. She was promoted to partner at the end of last year.

A Time of Change in the Field of Law

Currently Charlwood is involved in the final stages of a two-year investigation into certain activities at a European bank. Assisting clients in long term projects and counselling them through difficult times is something she particularly enjoys about her area of the law.

Contentious antitrust is an area where there has been significant recent legislative change in the UK. “For the past year or so we’ve been dealing with a lot of queries as our clients seek clarity on the implications of this new framework for them. The idea of the changes was to facilitate the recovery of damages for breaches of anti-trust law, bringing our process closer to that in the US. We are now waiting to see the effect of these changes.”

Lending a Helping Hand

Reflecting on her career, Charlwood remarks on the importance of building your network from the outset. “As well as being a great lawyer, it is key to understand the value of professional relationships and invest in making and maintaining them.” She recalls how many of her peers left private practice after a few years, and several today hold senior positions in the legal teams of major banks.

Charlwood also observes that junior lawyers sometimes are unaware of the scope to impress. “As the junior member of a team it may sometimes feel like you are not noticed, but you are – both internally and by clients. I have often had clients comment at length on how pleased they have been with the work done by particular associates.”

Charlwood says that while the number of women in senior positions in private practice may not have changed very significantly during her career, her impression is that there has been an increase in women in senior positions at her clients. She also comments that there is a lot more being done to encourage and facilitate women in pursuing long term careers at law firms. She says, “There are so many fabulous young women working at our firm and I really hope to see them flourish. I believe it’s my responsibility to them to help them fulfill their capabilities and to navigate the particular challenges that women may face in managing work and family.”

She believes it’s important for more seasoned women to show they can be dedicated to and successful in their job but also have a balanced life. “We have to model work/life balance so younger women see it as something achievable and enjoyable.”

Shearman & Sterling has many formal programs but Charlwood comments that informal mentoring relationships can be equally important. The advice she gives to younger women is, if they enjoy the profession, to have a plan and work towards it. “Be strategic, be confident and seek out opportunities.”

A Supportive Family

Charlwood’s husband is also a lawyer and so understands the demands of the profession and is very supportive. She also has a two-year-old daughter and says she feels having a family has increased rather than undermined her professional confidence. “You have to be very organized and efficient but, somehow, I feel the different perspective being a mother has brought me has been a positive thing professionally.”

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tina shell“People are what draw me to opportunities. When you build relationships, you want to follow those whom you admire,” says Citi’s Tina Shell. Now that she is in a position to inspire others, she is focused on helping her own team develop. “Sometimes I take a chance on someone, when their talent or commitment might not be obvious, but I help them grow and identify what they’re good at it,” she says.

And sometimes Shell finds people need help identifying potential paths; for example, in operations, where there appears to be just one ladder, it might be difficult to see all the other opportunities that are out there. “I believe in strengths more than weaknesses so when you help people see theirs, they can move onto paths they hadn’t seen for themselves.”

That philosophy has helped guide her successful career through a constantly evolving industry – one that barely existed when she first started out. As Shell puts it, her journey “just happened along the way.”

Radical Changes within an Industry

Shell started her career in the industry working the phones in call center operations for SPS Payment Systems to earn money while attending college. “It’s a tough job and it stays with you,” she says. And she stayed with it. While she remarks that it’s a career path you might never think of, since many people don’t even what call center operations is, it has grown to be an entire industry, one in which you can even now earn a degree.

She had planned to become a professor, so she earned her master’s degree while working full time at the center. Her next step was earning her Ph.D., but she felt as though she needed a break before plunging back into school. Her managers had been discussing her potential for management opportunities so she decided to give it a try.

With the web and online services just a fledgling product, she was assigned to the division as a special project, working with others outside her area to get it up and running. From there she was recruited to manage two outsourced contact centers based outside of Chicago.

The new opportunities gave her a solid foundation, and when a former boss joined Citi, she eventually followed him and has been there 15 years. Today she wears numerous hats: she leads Client Operations for Citi’s Retail Bank and Mortgage Businesses; is Functional Program lead for the North America Contact Center Operations Digital Strategy for centers that service Retail Bank, Mortgage and Credit Card clients; and serves as the site president of the 3,000-employee Citi Service Center in Florence, Kentucky.

As she looks back on the twists and turns the industry has taken, she says that “contact center operations has been turned on its ear.” The old model was about customers calling in, and now we are moving to a model where most of the servicing and communications will take place via online mobile app. “What excites me is that we aren’t sure yet where the model will land,” she says, underscoring the importance of choice whether it’s online or on the phone. “Omnichannel servicing is important and with it comes a different employee of the future,” she says. “We have to build a pipeline of employees who see these jobs as valuable.”

To that end, Tina and her team are always looking toward the job of the future and how they prepare for it. With 4,000 employees, the majority of whom are interacting with customers, the model will change going forward, which will have repercussions for recruitment, hiring and training. “You want to make sure that the people who are in the job today can do it tomorrow.”

Building Women’s Stature in the Industry

She advises women entering the industry to realize they might have to be open to taking on assignments and roles where they are a little uncomfortable. “Those are the opportunities that get you recognized and where you learn the most,” she says. She adds that she wishes that earlier on in her own career she had relaxed and not stressed about the little things that always eventually work themselves out.

She is a big believer in cultivating relationships and networks. “I am so thankful for the people I‘ve worked with who have influenced me, but it doesn’t just happen. You have to focus on deepening and growing the relationships. One of the best pieces of advice she has been given is to talk to at least one person every day where you’re just checking in with them, not asking them for something.”

And that extends to her peer group, whom she encourages to support and advocate for each other and identify opportunities for one another.

Building those relationships requires getting out of your silos and working across departments. Over the years she has found it beneficial to participate in groups that allowed her to learn more about the business and its offerings from a global perspective. “You learn more about others’ frame of reference and that helps you think about things differently when you go back to your desk.”

Finding a Balance

Shell says it’s vital that workplaces encourage flexible work environments. “It used to be that if you left five minutes early, there would be a boss who would point it out, ‘I see you’re only working half a day today.’ We’re all becoming more accepting.”

Finding time for balance and recharging means that she will unplug, and rely on the confidence she has in the capable people managing the business in her absence. A favorite getaway for that unplugging time? Beach vacations, spent with family and friends.

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Professional-networking-advice featuredBy Zoe Anderson

You’re busy all the time. Between your career goals, life, friends and family, you don’t even have the opportunity to reward yourself for all of your hard work with a pedicure or a glass of wine. How do other women do it? It seems like so many succeed without ever needing to take time out for a breather. The answer is: having a strong professional network to lean on. Keeping in touch with important, influential individuals means you won’t have to work so hard to know of upcoming opportunities to advance your career.

Be easy to find

If you aren’t easy to find, people aren’t going to find you. No one wants to go out of their way scouring the earth for you, but there are plenty of people who would like to build connections with you, provided that you’re in their line of sight. Keep contact with former co-workers and connect with as many key players as possible.

Value quality over quantity

Agonizing over your relationship with a file clerk is going to be a drain on your energy, unless you really enjoy that person’s friendship. A large number of networking acquaintances doesn’t necessarily improve your prospects – it’s more about how said acquaintances can help you. Prioritize your business relationships with influential people, and don’t worry so much about those who won’t be able to provide you with much assistance.

Regularly update on social media

You need to keep yourself fresh in everyone’s minds. If you have a LinkedIn, Twitter, or Facebook that you use specifically for professional purposes, don’t just scroll through everyone’s updates and log out. You need to take time to interact with people. Retweet, like, share, and make plenty of your own relevant posts. You want people to feel like they know you, and like you have a reliable rapport. When an opportunity comes up and they have some information to spread, you’ll already be on their minds!

Make yourself an authority

There is no better way to gain clout than to build a reputation as an industry leader and voice of authority. Always stay abreast of industry changes and trends. Read about new technology and innovations. Create a blog with helpful resources such as infographics, FAQs, and archived interviews that your colleagues can reference. Regularly updating your content not only strengthens your authority in your field, it can also boost your SEO presence, which allows the right people to find you. If you’re present enough online, opportunities may present themselves to you without you having to go out and find them.

Speak highly of others

Speaking highly of others is a cornerstone of mutually beneficial relationships. If you know someone who needs work done, or a specific kind of consultation, you should be thinking about which person in your professional circles you can refer them to. Sending customers and clients in the direction will help people perceive you as a great knowledge resource to tap, whilst simultaneously creating a high level of respect for your opinions and views. They’ll be more likely to remember you when the time comes if you’ve done something to improve their livelihood. Consider who is worthy of your honest personal recommendation, and always take multiple business cards to hand out from those you believe are worthy.

Make plans

It always helps to put a face to a name. The internet has taken over a lot of business affairs, and because of this, we mostly know people by their profile pictures and the content they post. Try to arrange to do something in person with your network, bimonthly at the very least. Seminars, meetings, or company parties are helpful ways to strengthen your networks and put a name to a face. You may find events you can sit in on, or even a corporate softball game you can attend. This gives you the opportunity not only to help keep you top of mind, but also to make some great first impressions.

Most of these things are easily achievable. They don’t require a ton of effort on your part if you can create an environment that’s beneficial for everyone. Since you can do most of these things from home in your free time, this means you’ll still be able to order some takeout, watch Netflix, and catch a little bit of a break from your exhausting life.

Zoe Anderson is a marketing assistant at StudySelect. She’s keen on learning about new branding strategies and digital marketing tools.

woman in a field at summer featuredBy Nicki Gilmour, Executive Coach and Organizational Pyschologist

Things are finally slowing down as we head into the summer holiday season and yet this is a great time to spend time on managing your career. Here are 3 ways to enhance your skills from the office or even the beach.

Tip #1 Summer reading- pick 1-3 books that you want to read this summer that are career focused or can help you in some way. Text books can be dry, so if books are too much, pick articles (we have 5000 on glasshammer2.wpengine.com) that are research backed and you can read the research for deeper knowledge.

Tip #2 Have Lunch and coffee with your network- refresh your relationships and hear what others are up to professionally with iced coffees and a bite of lunch. Also, use this slower time at the office to secure a lunch with important sponsors and new people for your network.

Tip #3 Recharge a little yourself, so that you are ready for the fast-paced flow of work and meetings once the dog days of summer are over!

Happy Summer! And Happy Independence Day in the US!

If you are interested in hiring an executive coach to help you navigate your career please contact nicki@glasshammer2.wpengine.com to discuss further.

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Voice of Experience- Jaclyn Berryman (F)By Cathie Ericson

“I always encourage the members of my team to escalate solutions, not just problems,” says Jackie Berryman, Director, TIAA. She has tried to instill a proactive, solution-oriented mindset in the members of her team. In reflecting on her career so far, Berryman identifies this can-do approach as having enabled her to tackle complex challenges that others may have shied away from.

A Varied Career Provides Constant Opportunity

After studying communications and journalism at Northeastern University, Berryman joined Credit Suisse in the Fixed Income division, first on the call center desk and then as an internal account executive, transitioning from answering questions to selling products. After earning her master’s in corporate communications, she decided it was time to segue out of sales and into a role aligned with her desired career path.

Berryman worked for the Department of Education (DOE) in the division of family and community engagement, which fosters student achievement by strengthening partnerships between families and educators. In her role, she oversaw the communications efforts to more than 860,000+ families, which included communication of all translation and interpretation services for the Department. “It was life changing to travel all over the city and work with different demographics,” she says. She remained there for nearly four years before she joined TIAA.

Measuring Her Success

Joining TIAA, a firm whose roots were in education and helping others, felt like a natural progression from the DOE. As Director of Communications and Human Capital Programs for IT, Berryman oversees internal and external communications for the department. Additionally, she runs strategic professional development programs for employees and entry-level rotational program, known as the Technical Associate (TA) Program, for recent graduates and interns.

While success in communications can be challenging to measure, one of Berryman’s metrics which really shows her contribution to the company’s evolution is a recent technology innovation award. TIAA was in the bottom 250 in the prestigious Information Week awards, but bumped up to 136 when she came on board. They subsequently vaulted to No. 21, and this year were named to the Top 10 overall and No. 3 for business and finance.

Through her work with the TA Program, Berryman is spearheading the efforts to bring in a diverse set of top talent at the entry-level. Berryman is particularly delighted that the TA Program continues to increase its female and minority representation, which bodes well for the IT pipeline. “This is a great industry with tons of opportunity and innovation happening across the industry,” she says. “Women are making a wise choice when they pursue a career in technology.”

Building a Strong Network from the Start

“When women begin their careers, they should realize that it’s important to build a strong network right from the start, focusing not just on mentors, but also the peers with whom you will align yourself as you move up,” says Berryman.

She has seen this firsthand many times, but one recent experience stands out. After participating in an emerging leaders program, she leveraged the relationships she built and now can call on them to act as speakers for the IT town halls she coordinates. “Having relationships throughout the firm is incredibly valuable to your career,” she says. Expanding on this point, Berryman excitedly shared she accepted a new role with a former manager at TIAA and will begin later this month.

The Importance of Life-long Learning

Berryman focuses on helping those around her develop their professional skills. “It’s imperative to be a lifelong learner about technology and the business,” she says.

While some learning is done in books and classrooms, Berryman figured out that some valuable lessons are learned the hard way. “Pick up the phone when you find yourself going back and forth with someone via email. Sending an aggressive/confrontational email when you’re frustrated isn’t worth it” she says, adding that she learned when a careless missive escalated. “Once it’s sent, it can be misinterpreted and you can never take it back. It’s so much easier to pick up the phone in that type of situation,” she says, drawing on the Maya Angelou quote: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

In trying to foster conscious inclusion, Berryman co-founded the IT Women’s Council and has been a lead of the IT Diversity and Inclusion Council since she arrived. Under her leadership, the councils have worked to increase conscious inclusion and increase representation and sponsorship across the IT organization. They have done this by launching a successful Group Mentoring Program, holding popular D&I training for IT employees, as well as co-hosting external panels to discuss these pressing topics.

With a new six-month-old son Alexander, Berryman doesn’t have much spare time, but she loves to ski, read, travel and visit the beach.

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Happy Independence day to all our readers.

Independence Day (F)

We will be taking a short publishing break from our daily publications and we will be back with you again on July 11th.