Career Tip of the Week

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networkingThis Week’s Tip Is…

Networking in a productive way

Have a think about the last 2-3 networking events that you attended and go back over your contacts from that meeting. Did you maximize those connections? If not, go back and make a few lunch or coffee dates or even send them an email framing an idea that could be mutually useful to you both.

Welcome to Career Tip of the Week. In this column we aim to provide you with a useful snippet of advice to carry with you all week as you navigate the day to day path in your career.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

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Voice of Experience: Betty Ng, Senior Vice President, Corporate Development, Moody’s

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Betty NgFulfilling careers may evolve as a lattice rather than a ladder, believes Betty Ng, senior vice president for the corporate development team at Moody’s. “You have to be open to different opportunities while still being true to yourself. Your career success is often heavily attributed to the efforts of others, so in turn, I believe you have a responsibility to help others.”

Ng’s high school career vision was to pursue the field of international corporate law, which combined a variety of elements that interested her. Though she ultimately chose a different journey, she was able to create a career that still mirrored those interests through seeking challenging, fulfilling leadership roles at international firms.

After earning a B.A. in Economics with a focus on international relations from Stanford University, she began her career with Arthur Andersen in the San Francisco and Beijing offices. Though she earned her CPA license, she didn’t want to devote her career to accounting, so she attended Harvard Business School for an MBA to enhance her general management and leadership skills, and then worked at Amex managing product and international program office initiatives.

Career Success through Networking

In 2004, a friend referred her to Citigroup where her interview catapulted her into an M&A execution role. This was an early lesson in being open to any opportunity, since although she had never thought about a career in mergers and acquisitions, the hiring manager convinced her that she had all the skills and experience she needed to be successful, including finance, international business, leadership, project management and foreign language. In fact, Ng found it to be the perfect role to leverage her skills and interests.

After a brief hiatus to be with her children, a former colleague at Citigroup hired her into Moody’s where she is now a senior vice president for corporate development, leading M&A and other strategic initiatives.
This experience leads her to offer the advice to women toalways be at your best since you never know who’s watching you and when your paths will cross again.And that means that in addition to delivering great work products, you have to focus on building relationships and expanding your networks.

“You want to be the first person someone thinks of for that job or assignment that can help you advance your career,” Ng says. She believes a crucial element of that is executive presence, a skill she believes can be learned and developed. “Have an open mind about enhancements that can impact your personal brand and success,” she says.

“Paying it forward”

Diversity is very important to Ng, who appreciates that Moody’s has a wide variety of programs and initiatives to support a diverse workplace, from women to LGBTA to multiple cultures to veterans.

Ng devotes time to two important groups: she is co-chair of Moody’s Women’s Employee Resource Group in New York and is concurrently working with other Asian professionals to develop an initiative to further develop the Asian talent pipeline in the company.

Her focus as co-chair of the Women’s ERG is to deliver strong content in the areas of networking and professional development, which involves collaborating with her co-chair and subcommittees to develop programs that cover a spectrum from Lean In circles to fantasy football groups.

Ng also highlighted Moody’s leadership programs for women, including a Senior Women’s Leadership Forum, which she will participate in later this year, and other programs which help participants refine their skills and gain visibility across the company.

Ng is grateful that Moody’s sponsored her attendance at the Stanford Business School Advanced Leadership Program for Asian American Executives in 2013, which she describes as an incredible professional development experience that inspired her desire to focus on developing the pipeline of Asian talent at Moody’s. While the effort is still in its early stages, its goals are to reach out to Asian talent and help senior professionals impart their experience and “pay it forward” as role models. They have held a pilot speed mentoring program and look forward to other initiatives as the group grows.

She feels that it is important for organizations to raise awareness of unconscious biases and overcome leaders’ tendencies to hire and advance people who are more like themselves rather than gaining the benefits of a more diverse pool of candidates. “Also, a lack of role models can create a psychological barrier for women, who may feel that achieving higher ranks is too difficult.”

In fact, she cites her ability to meaningfully “pay it forward” by co-chairing these groups, while still performing well at her demanding position, as the professional achievement of which she’s most proud.
Family First

Ng credits much of her success to her mother, who has served as an impressive role model by balancing family with an impactful career. A widow at 32 with four young children, she has devoted decades of her life to her career as a social worker and was recently recognized as a pioneer by the Chinese American Planning Council (CPC) for her contributions to the community. Ng had the honor of speaking at the awards event.

Having benefited greatly from CPC’s programs, Ng sought and received a grant from Harvard Business School in 2001 that allowed her to establish a sustainable youth employment program for CPC. “It was an incredible experience to help impact the lives of underprivileged youth,” she says.

Ng treasures her time with her seven-year-old daughter and five-year-old son, particularly relishing morning drop-off time and evening reading time. “My goal is to focus on my job during the day and have real quality time focusing on them when I am home.”

By Cathie Ericsson

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Voice of Experience: Carol Nelson, Regional Sales Executive and Seattle Market President, KeyBank

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Carol NelsonFor Carol Nelson, it’s always been about banking. After earning a bachelor’s degree in finance and a master’s in business administration from Seattle University, she began her career at Seafirst, which later became Bank of America, and spent 24 years in positions of increasing responsibility in its commercial and retail divisions.

She left to become president and CEO of Cascade Bank, a community bank headquartered in nearby Everett, Wash., where she spent 10 years transforming it from a savings bank to a commercial bank, serving businesses as well as consumers. In fact, that is one of the professional achievements of which she is most proud. As she notes, changing culture can be challenging, and she found it extremely rewarding to make such a profound change and still be named the “No. 1 Medium-Size Business to Work For” by Washington CEO magazine in 2005. “That much change can be threatening, so the fact that we could also sustain and build morale was really meaningful.”

As Nelson has progressed throughout her career, she has learned the importance of building relationships. During the Cascade Bank transition, she learned that “if others in the organization understand and know you, they are more willing to accept your leadership and any changes you might need to introduce.” She also gained an appreciation for the power of process. “Giving participants the opportunity to buy in will increase the likelihood of success, whether it’s a single project or an overall company transformation.”

Nelson eventually orchestrated the sale of Cascade Bank to Opus Bank and, and following a period of transition, moved on to spend two years as agency director and CEO of the Department of Revenue for the State of Washington. “Having the chance to serve the public and give a portion of my life to public service was a tremendous opportunity, and I thoroughly enjoyed being a member of the Governor’s Executive Cabinet,” Nelson said.

Future of Banking is Bright

Banking called her back though, and she accepted her leadership role at KeyBank in January 2015. “I love being on a steep learning curve, and I am thrilled to have the opportunity to bring my passion for diversity and leadership here to KeyBank,” she said. “I feel very fortunate that I found a career that I’m excited about and have a passion for – some people don’t ever find that and I’ve had it from the start.”

Nelson notes that it’s an exciting time in the industry. People have long predicted the rise of a purely cashless society, or the demise of branch banking as technology advances. But that’s not what her bank is experiencing – she says that customers still want the mix of touch points and so she will continue to lead efforts to deliver a broad cross section of products that can meet the needs of virtually every business and consumer.

“I don’t see that we will ever be able to harness technology to give people the sound advice and financial solutions that bankers do,”

Nelson finds banking to be an ideal career for women, due to the breadth and depth of the financial sector. She encourages women who are interested in career growth to seek a broad range of experience in multiple lines of business.

An Environment of Inclusivity

Though the career is particularly welcoming to women at the entry level, she has seen that as they continue to move up, it becomes more challenging and very competitive. “There are some stereotypes and management styles that can get in the way, but women just need to be smart about how they navigate them.” She notes a strong culture of advancement potential at Key in particular – it is led by a woman and women comprise 36 percent of the leadership team.

Since coming to KeyBank, Nelson has been appreciative of the networking group structure the bank offers. Employees are encouraged to form smaller networking groups where shared interests and backgrounds reinforce employee engagement and a sense of belonging. Current groups bring together Asian Americans, African Americans, employees with disabilities and employees of military families.

There is also a robust Key4Women group that supports the advancement of business women of all levels through networking and professional development events. Nelson says the program got her attention long before she came to the bank because it served employees as well as clients. “Our bankers are passionate about making sure women business owners have access to capital,” she said, adding that since 2005, KeyBank has lent more than $6 billion to women-owned businesses.

Giving Back

Nelson encourages women who want to become leaders to develop their skills by being active in the community early on. “Helping a nonprofit translates into valuable work experience and great connections,” Nelson said.

Her philosophy of giving back has created a mentoring mindset. “I believe that women leaders need to help other emerging women leaders advance their careers in the community,” she says. “Whenever someone asks for some of my time, I try to make it work. Someone paid it forward for me, and I want to do the same for others.”

At the same time, she notes that all senior women have to make savvy use of their time. Which is one reason she is such a believer in volunteer work and its ability to accomplish simultaneous goals.

Nelson is active in the Washington Roundtable, which focuses on economic development. “I am passionate about contributing to a thriving economy. At the Roundtable, I’m networking with peers and serving a mission while being visible on behalf of the bank. Time is finite – I really believe you have to be laser focused with how you spend it.”

She also serves as a trustee to Seattle University, where she is a double alum, and says she is energized by visiting the campus and interacting with the students.

And in her off time she participates in CrossFit – she is a certified instructor and while she doesn’t currently teach, she exercises her right to fitness with thrice-weekly sessions.

By Cathie Ericson

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Movers & Shakers: Barbara Edwards, Counsel, Shearman & Sterling

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Barbara EdwardsBarbara Edwards has spent nearly the entirety of her career at global law firm Shearman & Sterling, where she is now counsel in the Finance Group, focusing on complex international and U.S. leveraged financings. The story of how she achieved this level of professional success is a remarkable one – from humble beginnings to Wall Street finance lawyer.

Originally from Guyana, Edwards was the first member of her family to emigrate to the U.S. She attended Brooklyn College, and when she started was a bit uncertain of her future plans. But all that changed when she experienced what could only be described as a political re-awakening while protesting the New York city-wide public university tuition hikes and participating in the anti-apartheid college movement. That got her thinking about a career in law and in particular, impact litigation. The rest, as they say, is history.

Except that the road to success was not easy. Prior to college, Edwards worked as a live-in nanny and housekeeper. This experience, she says, often goes uncited when discussing her path to becoming counsel, but the skills she acquired during this time have been incredibly helpful both professionally and personally.

“Working as a live-in reinforced the value of hard work and demanding hours, helping to hone skills of flexibility and adaptability to effectively navigate the needs of different constituencies. I believe these are all skills which underpin my success as a lawyer and in particular my strong client management skills,” Edwards said.

Giving & Receiving

Throughout her career at Shearman & Sterling, Edwards has been a mentor to a multitude of associates, a role which she considers very important. She takes pride and pleasure in helping others learn, grow, and progress in their careers. Many of these mentoring relationships have been informal and her biggest challenge, she says, has been ensuring that she’s striking the right balance of being professional mentor and coach, “therapist” and friend to her mentees.

“Investing in people makes my work so vibrant, but I have to be intentional in how I approach it. It’s important to make sure the help you provide is translating to both professional and personal growth,” she said. While Edwards doesn’t seek out recognition for the support she provides to colleagues and especially younger lawyers, she likes to tell the story about the time when a group of women she worked with, all from diverse backgrounds and religions, entered her office around Christmas to thank her for her time, guidance and the significant impact that she had on their work experience, giving her a gift card to designer shoe store Manolo Blahnik. It is a memory that will always resonate with her.

“I love shoes, but it wasn’t just about the shoes,” Edwards recalled. “It was a profound moment for me because I felt that my efforts had really made a meaningful difference to these women. There’s no replacing that feeling.”

Edwards has also given back on the pro bono side, working with women – often minority women – on initiatives related to economic empowerment. Most notably, she represented the women founders of Harlem Lanes, the first bowling alley in Harlem in 30 years and the only one in the country to be built and owned by Black women. The project was one of the William J. Clinton Foundation Urban Initiatives and the former president attended the ribbon-cutting.

Shearman & Sterling’s global platform and pro bono strength intersect nicely with Edwards’ passion for traveling the world. She spent two years in the firm’s Singapore and Hong Kong offices, working across Asia, as well as a secondment with one of the firm’s clients in Germany. Edwards is also one of the few counsel and partners at Shearman & Sterling who has participated in the firm’s work for the International Criminal Tribunal for Rwanda (ICTR), a partnership that the firm has had for over 14 years. She traveled to Arusha, Tanzania for a one-month externship at the ICTR. It was an experience she says was life-changing.

“The ICTR work is not abstract. It has real, tangible outcomes and I’m proud to have been a part of it and to have made a useful contribution.”

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Voice of Experience: Sanja Udovicic, Partner in Project Finance Group, Shearman & Sterling

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Sanja UdovicicClient service and innovative deal making are what drive Sanja Udovicic, a partner in global law firm Shearman & Sterling’s project finance group in London. “My proudest professional achievements derive from successfully accomplishing my clients’ objectives and delivering their goals,” she says, particularly when working on what she describes as “complicated and interesting deals that haven’t been done before in frontier jurisdictions.”

Her recent and ongoing work, for example, includes advising multilateral lending institutions and commercial banks on the financing of an upstream gas project in Uzbekistan, counseling the government of Croatia on their tendering of a concession for the operation of the Croatian toll road network and advising lenders on a power project in Indonesia which won a number of awards for its innovative financing structure.

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Voice of Experience: Donna M. Parisi, Partner and Head of the Asset Management Group, Shearman & Sterling LLP

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Donna Parisi“People sometimes ask me, ‘If you could do it all over again, given your practice focus in the financial services area, would you be a banker as opposed to a lawyer?’ I would be a lawyer. This is a particularly exciting time to be a lawyer, with all the regulatory changes, and my clients rely on me to provide counsel and advice,” said Donna M. Parisi, Partner and Head of the Asset Management Group at global law firm Shearman & Sterling LLP.

Parisi’s practice deals globally with derivatives, structured products, securitization, capital markets and commodities, as well as regulatory, risk management, and compliance counseling. It is an area of great interest, and her advice is in high demand.

She explained, “My clients need help navigating complex regulations– especially in light of Dodd-Frank. We’re in a period of great change. There’s a lot happening out there.”

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Voice of Experience: Anna Chung, Counsel, Project Development & Finance, Shearman & Sterling

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Anna ChungTo Anna Chung, landing your “dream job” is not a question of whether you are female or male but rather of how good you are. As a Singapore-based senior lawyer at global law firm Shearman & Sterling, Chung has demonstrated the ability to shine on client work throughout Asia and, increasingly, around the world.

A project finance lawyer, Chung’s practice focuses on power, LNG, oil and gas, and petrochemicals projects. She began her career at a leading Australian firm but left after a few years for Shearman & Sterling.

“To be honest, my career was not particularly planned out, but I’ve been fortunate in having opportunities come my way,” she explains. “I knew I wanted life experiences in cities beyond the city where I grew up, and with Shearman & Sterling, I’ve been able to work in our London and Shanghai offices and am currently working out of our Singapore office.”

While she works on projects throughout Asia, Chung says it has been particularly meaningful to be one of the firm’s leading lawyers serving clients in Korea. She has been doing joint pitches, coordinating marketing trips to Seoul and preparing business plans as the firm expands its client base in Korea.

“It’s meaningful for me as Korea is where I am originally from,” Chung explains. “Our global project finance practice is quite an integrated one, and from fairly early on in my career, I’ve worked with senior partners from different offices on projects involving Korean financial institutions or corporates.”

She adds, “Korea is increasingly an important market for us with Korean financial institutions and corporates so active in the international project finance scene. We have been investing in our Korean relationships for some time now and it’s rewarding that as a firm and individually, we are getting significant market recognition.”

Loving Your Job

Chung has had two professional role models during her career to date – partners Bill McCormack at Shearman & Sterling and Michael Harrison at Minter Ellison. According to Chung, they are recognised experts in their fields but the real reason is that despite “the pressures and demands that come with such busy practices and management roles,” they manage to have a great sense of humor, treat every person with respect and be dedicated to their family.

Just like her role models, Chung finds humor in difficult situations. Throughout her career as a lawyer she has learned that little details, such as the correct date of an overseas pitch, do matter.

“Sometimes errors can work in your favor,” she explains. “One of my partners at Shearman & Sterling still teases me for getting the date wrong for an overseas pitch for a $1.2bn project. We arrived at the client’s offices a week early but still managed to win the pitch.”

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Voice of Experience: Eliza Swann, Partner, Shearman & Sterling

Eliza SwannEliza Swann, a partner at Shearman & Sterling, says that her interest in law and her interest in M&A developed in two wildly different ways: the first was a matter of design and the second was a matter of happenstance.

“I wanted to go to law school for as long as I can remember, but ending up on the M&A team at Shearman & Sterling was a bit of an accident. I had never considered a business transactional type of career,” Swann said.

It’s funny how things turn out. Swann, who became a partner at Shearman & Sterling in 2007 after eight years with the firm, works on domestic and cross-border deals. In recent years, she has worked on several of the highest-profile M&A transactions in the world, including last year’s acquisition by Liberty Global of Virgin Media in a $23.3 billion transaction.

As an associate just out of law school, Swann found herself on Shearman & Sterling’s M&A team, in large part because she had clerked for the Delaware Supreme Court. Because so many companies incorporate in Delaware (more than 60 percent of Fortune 500 companies are Delaware companies), it is a major venue for business law litigation, with a judiciary that is extremely sophisticated in reviewing corporate law issues. Swann’s clerkship gave her valuable insight into issues fundamental to a transactional practice.

“I was so lucky to have been offered the clerkship and accepted the position without realizing how truly interesting the work would be,” Swann said. “About halfway in, I decided that I wanted to work in a New York firm with a strong M&A practice. I got the job at Shearman & Sterling and have been interested every day since.”

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Voice of Experience: Sarita Mohapatra, Partner, PwC US

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Sarita Mohapatra“Even though I was committed to continuing my career after my maternity leave, the first few months were still challenging. So now I proactively connect with other returning women to provide support and encourage retention because I know women can successfully juggle work and a family.”

Sarita Mohapatra, a tax principal with PwC, talks often about how to balance family life and her busy client schedule.

She’s been with PwC since 2001, becoming a partner in 2010. She initially studied economics in India and after earning her MBA came to the United States. A PhD in Economics followed, and she realized she had a love for teaching and spent four years as a faculty member at Utah State University. She decided she wanted to get back to the corporate world and subsequently moved to the San Francisco Bay Area, seeking a position in professional services that incorporated her background in applied economics. After briefly working at another firm, she joined PwC.

Her work remains constantly fascinating to her, particularly the technological advancements that seem to occur on a daily basis. With changes occurring globally related to transfer pricing and the intersection of economics and tax, she finds herself delving into new areas to identify solutions for her clients who are under lots of pressure to deal with regulatory compliance issues.

Don’t Make a Decision for Your Whole Life Based on Today

She worries that young women walk away from opportunities because they sometimes anticipate difficult situations than may never happen. She says that when she started, there weren’t many structured programs to help working moms. Even though she had no idea how to make it work, she knew she wanted to. She saw her male colleagues who have kids and still work, and she figured there was no reason why she couldn’t do the same.

“I learned that you can’t make a life decision based on the one problem ahead of you that day,” she says, citing child care coverage as an example of an issue that is transient in the big picture of your whole career.

“It’s a blip in your career. In a span of 35 years, it’s not much, but too many women think ‘I can’t be here tomorrow,’ so they walk away from everything today.”

Mohapatra says she took her clients into confidence early on, and set boundaries — for example, that two days of the week she had pick-up duties.

“I was fortunate that I had a lot of support and my colleagues and clients, both male and female, always supported me. Women wonder if it’s possible to have it all, so I try to talk to as many as I can to say, yes, it is possible. Even though everyone’s story will be different, this is how I did it. I really try to be a good role model for working moms because even though I had great support from my mentors, I wish I had more working moms as my role models when I was making those decisions.”

Speak Up To Get the Opportunities You Need

Mohapatra advises women to be outspoken and open about their aspirations. She says that while male candidates will routinely ask how long until they make partner, she’s found very few women will start a discussion to find out their prospects for career advancement potential.

“It’s not that they’re not ambitious — I see that drive and hunger — but they hold back,” she says. “I think they are concerned that I might think they are getting ahead of themselves. I coach my managers and staff constantly that if they want to advance, then they need to tell someone, because speaking up allows managers to give interested people the opportunity to acquire the skills and expertise they need.”

She says she focuses on this through her own experience – she had assumed everyone knew she wanted to make partner, so was surprised when she found out they didn’t. Someone asked if others knew, and she said “I think so! This is why I’m working this hard.” But she found out you can’t assume and went back to amend her career plan with long-term and short-term goals.

And the advice can translate for women she would consider her peers. She says that sometimes even at the higher levels, she still sees women will hold back in meetings and discussions.

She credits her viewpoints with her upbringing in India, when her parents would tell her that to succeed in the corporate sector in India without losing her identity she needed to be proud of who she is and what she brought to the table. “They would say, ‘We don’t want you to emulate men to be successful! Be yourself.’” Those words stick with her as she maintains her authenticity in her career.

Networking for Success

Mohapatra says that when she began in public accounting, there weren’t too many learning and development programs so she tried to build up her network naturally by participating in firm-sponsored events or organizing informal lunches or drinks.

“If I could, I would go back and cast my net a lot wider,” she says. “I tell my team to step outside their comfort zone from immediate coworkers and be more strategic about networking beyond those you meet organically.”
Mohapatra is very engaged in PwC’s Office of Diversity initiatives and recently gave the keynote address on the power of networking at the national convention of Ascend, a Pan-Asian organization with which she is involved locally and nationally.

“I tell my team to step outside their comfort zone from immediate coworkers and be more strategic about networking beyond those you meet organically.”

Family Focus

Mohapatra remembers that one of her partners had suggested she network more outside of business hours, which seemed challenging in light of the many long hours she already put in. But she realized that many of her clients also had kids around the same age so she started planning events that included families. “I realized I had to incorporate both my life and work to make better use of the time I had.”

She carries that double-duty ethos into her community service outreach as well, helping in her son’s school and working with Habitat for Humanity, which she combines into a team-building activity with her staff.

When she’s not working, she enjoys gardening, a hobby that she and her family can do together.

Her family loves to travel, looking for areas off the beaten path to get a true flavor of the culture. Her son, who is 12, has already been to 13 countries. “When people ask him to tell a fun fact about himself he loves to say that he’s been to more countries than he is years old.”

By Cathie Ericson

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Mover & Shaker: Aoife Flood, Senior Manager, Global Diversity and Inclusion Program, PwC

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Aoife Flood“You don’t have to be 100 percent qualified in every aspect of a job to know you can do it well,” says Aoife Flood, senior manager for PwC’s global diversity and inclusion program. “You want to grow and be challenged, so don’t be afraid to put your hand up even if you don’t feel you tick every box.”

That philosophy has shaped Flood’s career at PwC. Unsure what she wanted to do, Flood began her career, as she puts it, “at the very bottom of the chain.” But for her, it became a powerful awakening. “I had struggled with my confidence, and at first I was intimidated by how highly educated all my colleagues were. But, I embarked on part-time studies and started to raise my hand to see if I could help design or deliver a program, and that’s when my trajectory started to shift.”

After five years with PwC Ireland, she saw an opening for a global opportunity but the position was more senior than hers. However, something about the job posting made her think the role was for her. She spoke to her director about why she thought she thought it would be a good fit. Though the director managed her expectations, she encouraged her to take a chance. Flood applied, creating an entire appendix that included a portfolio of all the work she’d done, and was offered what was described to her as a “courtesy interview,” given the effort she’d put in since she was the least-qualified candidate.

During the interview, Flood says she felt surprisingly calm, and they ended up talking for two hours. Three more interviews followed and she secured the position, which started with a six-month international assignment in Boston. “It was the first time I took a really brave step, and I still sometimes wonder who that person was,” she says.

Only 25 at the time, she had never lived outside her family home much less lived abroad. Once she arrived, it proved tougher than she had imagined as it was a new role that didn’t have a large team, so at times Flood felt very isolated.

“Through that experience I realized how it feels to be brave, which has made me less career risk averse. In fact, now I grow bored when I’m inside my comfort zone. I found out that variety is the spice of life in my career.”

She subsequently moved into her next global role, her first management position and then moved into global diversity. With every role at PwC, Flood feels she has had the opportunity to facilitate positive cultural change which is very important to her.

Growing Through New Assignments

Not only did that first global experience earn her a coveted position, it earned Flood her first sponsor as well. The initial interviewer, Coeni Van Beek, became the global ethics and business conduct leader at PwC and continued to monitor her progress. After three weeks of being in Boston, he told her that she was already outperforming what he had expected.

“I will make sure you’re a manager by the time you finish this tour of duty,” he said, and followed through on the promise by advocating for Flood when she was interviewing for her next position. “The team had concerns since I didn’t have any technical expertise, but he told them that they needed to take a chance on me and would not regret it.”

Right now, Flood is excited about a recent thought leadership research project she delivered focused on the female millennial, having led the project from initial concept through execution. “As a millennial woman it’s fascinating to take something from my own experience and help shape the end deliverable.”

In her current role, she also co-authors PwC’s Gender Agenda blog. Flood identifies that being positioned as a global expert with a strong external profile has also had a catapulting effect on her internal profile. While she had a very strong internal global network at PwC based on those she had worked with during her career, this external profile has really strengthened her profile with those she had not been exposed to through the course of her career. “It’s been really powerful for me to change their mindset of me in my starting position to a global diversity expert.”

Ultimately, she believes that success lies in being willing to take on stretch assignments, being passionate about what you do and willing to deliver more than is expected.

Role Models Shape Her Professional Success

Her first role model is her mother, who works but doesn’t have a “career,” per se. Flood says her mom grew up in an economic climate in Ireland where she did not have very many opportunities, but she always advocated for her four children to have opportunities she didn’t have. Specifically, she encouraged Flood to enroll in speech and drama classes as a child, which although she didn’t like them at the time, increased her comfort level with speaking. “My mom is a very powerful role model of resilience in the face of adversity.”

At work, Flood cites her current bossAgnès Hussherr, whom she says is the perfect role model of someone who can have it all: a leader, who is quintessentially female but strong and successful, has a family and even managed to become a pilot in her spare time.

Reading and Writing Are Passions Outside of Work

Flood has always enjoyed reading and loves to go on holiday with her Kindle loaded with books. But over the past few years she’s been surprised to find how much she enjoys writing. Over the course of writing many papers and a 30,000-word dissertation during an executive master’s program she completed three years ago, she discovered she had a flair for it so she appreciates that her current role provides her the opportunity to write. “I didn’t know what I wanted to be when I grew up but now I do – a writer. And if I won the lotto tomorrow, I’d quit and write for fun!”

By Cathie Ericson

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