Is Gender Bias Amplified in the Virtual Workplace?

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Virtual workplaceWhile remote working is a key element to creating more gender equality, the coexistence of the virtual workplace alongside virtual schooling has exacerbated the disproportional hours women spend on caregiving and domestic work, driving women to exit the workforce or consider downshifting their careers.

The dissolution of physical boundaries between home and office and classroom very rarely affords a woman with children “a room of her own” in which to conduct her professional life, unlike her male counterparts.

And now the remote workplace itself—the virtual meeting room and Zoom office—is introducing a mixed bag of gender-related impacts, neutralizing some imbalances while magnifying others.

How the Virtual Meeting Room Could Neutralize Gender Bias

As of February, researchers in Forbes reported that sentiments towards moral, motivation and collaboration related to the virtual workplace have been dropping into negative territory since November among executive leaders. Yet women leaders remained more positive than men—especially in relation to impact of the virtual workplace on productivity, decision-making and communication. Women leaders were more positive about the chairing of online meetings and that it sets the space that ‘ensures all team members can contribute to meetings’.

While men are socialized to establish dominance and position in team communications, women are inclined to establish relationships and build trust. Some research has indicated that virtual media, with a lack of non-verbal cues and three-dimensional richness, can led to greater misunderstanding in communication, but also diffuses the ability for men to dominate team interaction.

“With completely remote-meetings, the physical and social dynamics of in-person conversations unhinge the norms of hierarchy,” speculates UX researcher Allison Yu. “In Zoom, everyone is literally on an equal grid.”

Yu points out that when the active speaker is everyone’s primary focus on a Zoom screen, the act of cutting someone else off simply becomes more blunt. The virtual office also mitigates height bias, which favors men.

Whereas access to senior leaders is generally lower for women and women of color especially, Yu argues access becomes more equalized in a virtual workplace where some of the more exclusionary casual networking meet-ups, cultivated through affinity bias, aren’t as frequent or prevalent.

How the Virtual Meeting Room Is Proliferating Gender Bias

On the other hand, the virtual meeting room is also playing out to magnify pre-existing gender dynamics—such as male executives winning competency points for speaking longer while women lose them, passion expressed by women leaders being perceived as overemotional by male counterparts, men being 33% more likely to interrupt their female than male colleagues (manterruption), women speaking up 25% less than men in the meeting environment, and live reverbalizaton and appropriation by men of ideas previously introduced by a female colleague.

According to Catalyst research, 1 in 5 women has felt ignored and overlooked by coworkers using video calls. 45% of women business leaders say it’s difficult for women to speak in virtual meetings and 42% of male business leaders agree. Additionally, 31% of women and queer/non-binary respondents reported “getting talked over, interrupted, or ignored more frequently during virtual meetings than those held in person” in a July 2020 survey by the Society of Women Engineers.

In September, University of Iowa Grad student Claire McDonnell shared a video call recording on TikTok entitled “live footage of being a woman in STEM” that went viral within 48 hours. The clip shows her repeatedly being interrupted by fellow male students when pitching project ideas and having her own ideas appropriated and re-presented by her peers, though she was the only with with actual work experience with the topic.

As written in the New York Times, Georgetown University professor Deborah Tannen asserts that the remote workplace amplifies pre-existing conversational imbalances in who gets heard. Whereas men will tend to be argumentative and speak longer to convey authority, women will often be succinct, self-deprecating or speak in more indirect ways to not take up more space than necessary and be likable.

“Women are systematically seen as less authoritative,” said Jessica Preece, associate professor in political science at Brigham Young University. “And their influence is systematically lower. And they’re speaking less. And when they’re speaking up, they’re not being listened to as much, and they are being interrupted more.”

As put forth in Fast Company, women also have weaker informal relationships at work and office politics are still at play as “the official virtual meeting represents only a fraction of interactions, and real power dynamics will move backstage, excluding women as needed.”

Research also shows more women (46%) are struggling with group work than men (37%), often picking up more of the undefined, collaborative-based tasks and carrying the load of remote office housework. Also, “when faced with poor visibility or communication on what their colleagues are doing, many women compensate by working more,” an impulse which can be amplified by lack of co-presence in the remote working office.

How to Diffuse and Disrupt Virtual Bias?

While the flexibility of the remote workplace is generally supportive to gender equality, and virtual meeting rooms could counter or neutralize aspects of gender bias, the last year has revealed that entrenched cultural gender dynamics will reveal themselves, sometimes more so in altered circumstances. If gender inequality is inherent within our culture, it’s frankly alive and well in our virtual offices.

Next week, we will explore how leaders, managers, allies and women colleagues can play a role in addressing and mitigating the dynamics of virtual bias.

By Aimee Hansen

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OP-Ed: Why Female Leaders Experience More Burnout and What to Do About It

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Jessica ThiefelsWhile COVID took a toll on all of us, women in the workplace are feeling the burnout effects at higher rates than their male counterparts. Data from a 2020 McKinsey poll found that:

  • 53 percent of women reported feeling job-related stress, compared to 46 percent of men
  • 37 percent of women felt exhaustion, compared to 31 percent of men
  • 32 percent of women felt burnout, compared to 28 percent of men

The disparity is even more obvious at the senior level. For example, 54 percent of senior-level female leaders felt exhausted compared to just 41 percent for men, and 39 percent experienced burnout with only 29 percent of male leaders reporting the same.

To counteract widespread burnout as a female leader, it’s important to understand the root causes of your work-related stress and find actionable ways to avoid it. Here are some strategies you can use as a female leader in the workplace fighting burnout during COVID and otherwise.

Understand the Relationship Between Mental Health and Burnout

Burnout is due to chronic stress, fatigue, cynicism, and lack of accomplishment, according to a study from Frontiers in Psychology. What’s more, the research indicates that burnout often shares commonalities with depression and anxiety.

With stress at the root of burnout, it’s vital that you not only be aware of how stress levels can impact your mental health but your physical health as well. You may not notice the stress if you’re used to it, but you might notice these physical stress indicators:

  • Tense muscles
  • Blood pressure increase
  • Increase in heart rate
  • Hyperventilating
  • Off-balanced digestion

In “How to Free Yourself From Stress”, HealthMarkets explains that the real trouble starts when this stress becomes chronic. They explain, “The constant physiological response wears us down, affecting several major biological systems. Our stores of energy drain. Our bodies produce fewer infection-fighting T-cells, so our immune systems become weak, making it easy for illnesses and diseases to push their way into our lives.”

Fight burnout: Use an app like Symple to track your daily mental and physical health. It’s easy to ignore stress when it’s become the norm for you. This small step will force you to focus on your overall health each day, which can point you to burnout before it becomes a problem.

Fight Back Against Social Media Fatigue

Female leaders are expected to write sharp industry articles on LinkedIn and promote themselves as the face of a brand on Twitter. Not to mention, it’s often a component of our personal lives. Yet, excess social media consumption can also lead to burnout.

The problem is that too much social media exposure is dangerous to mental health, especially for female leaders. Recent research has found that social media fatigue is a legitimate condition that can lead to anxiety and exhaustion.

As a modern successful woman, you’re constantly taking in the highlight reel of your peers and colleagues. To make it even worse, instances of “mom-shaming” for working mothers are on the rise since the start of COVID-19.

Fight burnout: How often do you mindless scroll on social media? Probably more than you think. Set social media boundaries so you can still show up where you need to, but walk away when you don’t. For example, you set a rule that you can’t look at social media until 10 am and then you put it away for the night after dinner. If you can’t stop yourself, let your phone do the work with an app like Offtime.

Untangle the Excessive Demands on Female Leaders

Based on the same McKinsey data, COVID-19 workplace shifts caused unequal challenges for female leaders, especially when compared to men. The pressures of household responsibilities, fear of suffering job performance, and lack of flexibility/work-life balance forced many women to scale down their careers or leave their job. One in three working mothers faced this decision due to limited childcare options.

It’s even tougher is when you’re the solitary female in your position. The report explains, “Senior-level women are also nearly twice as likely as women overall to be ‘Onlys’—the only or one of the only women in the room at work.” This circumstance sets the stage for microaggressions, criticisms, dismissals, and high-performance stakes, all of which contribute to female leaders experiencing burnout 1.5 times more than male leaders.

If you add childcare into the equation (working mothers currently spend 15 more hours on domestic labor per week than men), it becomes an impossible situation.

This is when it becomes important for organizations to play a role in helping women mitigate their burnout.

How Organizations Can Help Female Leaders Combat Burnout

You’re likely not the only woman dealing with this burnout in your organization—and in some cases, it takes the organization to make changes for you to be able to better manage the stresses put on women in the workplace.

Consider using these strategies to recognize and counteract burnout for women company-wide:

  • Promote mental health awareness: Ensure transparency surrounding mental health benefits, I.E. therapy and other available resources. If your benefits plan is lacking, Eric Freedman, founder and CEO of eSkill, suggests circumventing financial barriers by exploring options such as telehealth counseling sessions or access to mobile wellness subscriptions. Companies can also provide mental health support with group meditation classes. Organizations including Nike, Google, and Sony have built this into their company culture.
  • Support working mothers: Assist working mothers in finding solutions for childcare or allow for more flexible hours for those who also home-school their children due to COVID. Don’t just to send an email or memo, but make changes that help women make these changes in their workday. What’s more, female leaders can lead by example by setting boundaries, like being offline at certain times, so their direct reports know that it’s acceptable to do the same. Check out this Fast Company piece, which highlights how other companies provide for the “patchwork of childcare needs” of their employees.
  • Get real: It’s important that company leaders don’t just talk about these things, but they take real action. This will look different for each organization, starting with getting serious about allowing for greater flexible schedules, getting realistic about workloads and where support is needed, updating paid leave policies, and even discussing whether female leaders’ pay is equivalent to the work they’re doing.
Female Leaders: Support Yourself and Others

Whether you manage women in leadership positions, shape your HR policies or workplace culture, or are a female executive, you’re likely experiencing burnout in some way. The first step to solving this issue is understanding where the root causes are and then taking real action to provide solutions. It’s time to put sustainable policies and processes into place so female leaders can do their job without an impossible burden on their shoulders.

Jessica Thiefels is the author of 10 Questions That Answer Life’s Biggest Questions, podcast host of Mindset Reset Radio, CEO of Jessica Thiefels Consulting and founder of the Femxcutive Personal Brand Coaching Program. She’s been writing for more than 10 years and has been featured in top publications including Forbes and Entrepreneur. She also contributes to Fast Company, The Ladders, and more. Follow her on Instagram, Twitter and LinkedIn.

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Remote Working Hacks: From And For Executive Moms

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When interviewing female executives for her first book, Pulitzer-winning career columnist for The Wall Street Journal, Joann Lublin, became intrigued by the strong representation of executive moms.

“I was surprised to observe that more than 80 percent of the women, irrespective of where they had landed in their jobs, had kids,” she recalls. “And when I looked at those who had become public company CEOs, the percentage was even higher.”

With a career focus on leadership and executive women, Lublin interviewed 86 prominent executive mothers for her recent book, Power Moms: How Executive Mothers Navigate Work and Life, to gain insight into juggling both managerial roles and families.

We spoke with her to glean insightful hacks from successful executives for managing the remote workplace, as it exists in 2021.

Not the Remote Office We Anticipated

While remote work is part of the solution towards gender equality, forced remote working in the COVID-19 context has been a curveball of mixed gendered impacts.

“I don’t think any working mother in America expected that the multiple roles that we were already playing—the first shift, the second shift, and what I call “the third shift,” the mental load—would all be exacerbated by the fact that now the kids would be stuck at home,” says Lublin, “and because we have gendered role expectations, mom would be seen as the primary teacher, caregiver, parent and all of the above.”

Lublin points out that mothers with children under 12 were nearly three times as likely as fathers to have left their jobs between February and August of 2020. As of November, research by the Federal Reserve Bank of Minneapolis reported that when it came to parents with children under five, “while nearly all fathers returned to the labor force, mothers regained virtually none of their lost ground”.

“The solutions have to be both personal and societal. On one hand, women have to stand up and insist that parenting is not a solo art. To the extent there are two parents in the home and they’re both working, this has to be a co-parenting arrangement,” says Lublin. “By the same token, they need to speak up and make their needs known to their employers, who in turn not only must trust their employees to get the work done while showing maximum flexibility, but also need to be checking in frequently with their employees.”

Here are six hacks for managing the 2021 remote working office:

 

Set Your Availability

Whether company or individual-driven, Lublin observes the trend and importance of setting hours when you are unreachable.

One Gen-X executive, who has been working remote for years, agreed 7-11 am as her protected hours with her company, reserved for her yoga, exercise and morning routine with her children.

This executive also began scheduling outside interruptions to her day (eg. home maintenance) only during the fringe hours when she would normally be on her commute.

Coordinate Your Co-Parenting

One executive and her husband were each starting their own companies, now both at home with their four and six year old children.

“They initially winged it. It all happened pretty suddenly and you think, we’ll just sort of take one day at a time,” says Lublin. “That was not working.”

The solution the two former Nike executives turned entrepreneurs found for successful co-parenting was to create a  spreadsheet each Sunday night, where they blocked off work engagements and agreed three-hour shifts of rotating parenting responsibilities for the week. While they also learned to allow for flexibility within a plan, this helped them to both dedicate time to family and their work endeavors.

Another way to manage the overall household, says Lublin, is to involve older children. One executive rewarded her teenage daughter for supporting her six year old in doing her schoolwork from home.

Embrace “Work-Life Sway”

Lublin addressed the elusive idea that is “work-life balance” in a chapter called “Manager Moms are not Acrobats” in her first book, Earning It: Hard-Won Lessons from Trailblazing Women at the Top of the Business World.

“That quote came from an executive who strongly believed that this idea of work-life balance was an impossible ideal,” recalls Lublin, “that we could no more achieve work-life balance than we could stand on one leg for that wonderful yoga pose for 24/7.”

Early in her recent research, she came across work-life sway, an approach which encourages ebb and flow between life and work, immersing in whichever you are in right now.

“The idea of work-life sway is that when we have to be a 110% in the moment for work, we will give our all and then some,” says Lublin. “But if life invades or intrudes, if the water heater overflows or the toddler comes running and dumps the contents of her diaper on your lap, you won’t get flustered or totally fall apart or give yourself a guilt trip. You will sway to being present in the other part of your life. The whole concept here is to go with the flow.”

She cites an executive who left her office immediately when she received a video from her nanny of her daughter taking her first steps, and was then home in time to witness the second and third steps.

Release The Guilt

Lublin notes that Melanie Healy, now a Board Member, Investor and Strategic Advisor to many organizations, not only inspired the chapter title mentioned above, but also encouraged her to focus on ditching working mother guilt as “a complete and fruitless waste of our energy.”

If you sit down to eat dinner at 7pm with your children because the day was full until then, as an example, then celebrate that you’re sitting together for dinner rather than guilt yourself about the time.

Unlike many boomer moms, Healy did not hide the personal importance of her work, and instead involved her children in work decisions. She would share with them why a work trip was important to her as much as why their school and extracurricular events were important to her.

Another executive mother with young kids gave her children the power to invoke family time in the evening on demand.

Take Self-Care Time

“The book points out is that self-care is not selfish care,” says Lublin. “If we don’t take care of ourselves, we’re going to burn out.”

From taking two hours to herself on a Sunday when the other parent has the kids to taking a sabbatical, executives found time for personal regeneration to prove essential, even when they resisted doing it.

After a sabbatical, one executive mother decided no longer to be CEO of her company, and instead became Chief Visionary Officer to reduce the amount of operational work she was involved in.

Leverage Job-Share or Reduced Schedule

Turning to personal experience, the first time she proposed a four-day work week with a 20% cut in pay and benefits at WSJ, Lublin was declined.

At that point, she had one child under four years old and was just back from maternity leave with her second. But later that year, WSJ published a front-page story about moms returning to work after maternity leave only to throw in the towel. Norman Pearlstine, Managing Editor at the time, reached out to her.

“I could really relate to that,” she told him. “You know, I’ve got two kids under four. I’m working full-time and I’m dying. I really can’t do it. It’s just too much.”

He invited her to re-propose her reduced schedule and not only did she receive the four-day week work, she also kept full pay and benefits—with the condition she could not work on Friday at all or the deal was off.

Not only did the reduced hours not diminish her productivity, as her bosses had trusted, but she was promoted to management a few years in. Her reduced schedule helped her effectiveness and set a newsroom precedent that allowed other women to job-share.

Lublin advocates that women consider job-sharing as a strategy for advancing in management.

Recognize that Parenting Builds Your Leadership

Lublin feels that parents learn delegation, multitasking and other skills that help them become better leaders. “I think women in particular are able to hone certain skills that make them more effective bosses,” she observes, “particularly, they learn the importance of being an empathetic listener.”

She reflects that being a highly successful reporter did not prepare her to be a successful boss, but parenting was complementary and did help.

“Having children before I moved into management taught me how important and how good it is to be a great mentor,” Lublin concludes. “To be a good human being is to give back and pay it forward.”

By Aimee Hansen

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Four Steps to Making Professional and Personal Life Change in 2021

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Nicki GilmourOur lives changed one year ago this week, in ways we could not have predicted. Most professional women lost the office, the commute and socialization with clients, coworkers and friends in New York City, London or wherever we live and work around the country and the world.

Cities emptied as many relocated to the countryside or the suburbs. Mothers took on 15+ more hours a week of domestic work and childcare, and some left work due to the strain. Others experienced a workforce reduction that cut across every sector in one way or another.

In an unprecedented year, many of us have felt shock, pain, loss and grief in different ways for different reasons. As most changes to our world endure, this brings another level of internal processing and feelings.

In a time where the external context has felt both uncertain and unfamiliar, many of us have felt more compelled towards reconnection with our center, our internal compass and our animating purpose—What do I value? What do I want to envision and create? Where do I want to focus my energy and attention?

These questions matters, now as much or more than ever. Here are four steps to support in the process of re-evaluation:

Step 1: Feel the feels.

Let yourself feel everything, but know that you are not your emotions, rather that you experience these emotions.

“Emotional Agility” is important. Being able to recognize and name how you feel and know that you can see it objectively, and not only experience it subjectively, means understanding that you are not the emotion.

Emotions are data that can help you understand what next steps are right for you. The amazing Dr. Susan David at Harvard has worked extensively on helping people understand that if we put our emotions to one side to embrace false positivity, we lose our capacity to deal with the world as it is, instead of as we wish it to be.

In her TedX talk, she recounts that over the years, when people say they don’t want to try something or they prefer to avoid disappointment or they want fear and shame to just go away, her humorous response is: “I understand, but you have dead people’s goals.”

David offers a free quiz to begin the journey of becoming more astute about your emotions, and her bestselling book is a great way to start getting in touch with your emotions as your guides.

“Normal, natural emotions are now seen as good or bad,” she states. “Being positive has become a new form of moral correctness. It’s unkind and ineffective.”

Ignore the societal call for relentless positivity and keep it real, so you can be honest with yourself about how you feel. You will be happier for it and more guided towards genuine contentment and joy, because you listened to yourself.

Step 2: Take Care of Inner Business.

“Wherever you go, there you are” is the saying.

Who are you? Do you behaviors line up with what you say matters to you? Or, what are you committing to, instead? How do you show up for yourself?

In her excellent book Act Like a Leader, Think Like a Leader and in her body of work on transitions, including during Covid (quick read here), Herminia Ibarra suggests that in the messy business of getting to where we want to go, we should consider not only our current selves but our future possible selves also.

“Possible selves are the ideas we all have about who we might want to become. Some are concrete and well-informed by experience; others are vague and fuzzy, nascent and untested,” writes Ibarra. “Some are realistic; others are pure fantasy. And, naturally, some appeal more to us than others.”

List your skills, your values and who you want to be. To self-assess your driving inner forces around recognition, fairness, and autonomy, for example, take the SCARF free quiz to see where you fall on the spectrum of these behavioral motivators.

Harvard’s longest running study on adult development suggests that while we say we want money and success, those who live the healthiest, happiest and longest actually share one essential experience —having deep human connection. That includes with ourselves.

Why not use the shake-up of this liminal time to shine an investigate light in the places where you have been on auto-pilot and check-in if you are still living in alignment with yourself, now?

Step 3: Commit to the Changes You Want to Make.

In this blurry time, I invite you to take stock as professional women to review what is working for you and what needs to simply change—in both your inner story and your outer physical world.

Change is hard and neuroscience and psychology shows us that we tend to stick with what we know through routines, even if the habits aren’t that useful to us anymore. Trying to live like we did before is pretty impossible, but being resilient and adaptable amidst whatever this new decade brings in our world is key.

It is the mental or even professional pivot, not the hanging on, that will empower you. Pivoting is something that we are all doing, whether it is small adjustments to how we work or a big transition into a new career altogether. Ibarra has always argued that we are all in transition at work, but we just don’t know it yet.

Businesses who have pivoted during the pandemic have seen the best results when they protect their core, while innovating slightly to meet needs of a changing customer. Company culture and brand purpose matters the most—who are you and what do you stand for?

If businesses are taking stock of these questions, take the same permission slip: Who are you, now? What do you value, now? Where do you wish to set your vision and put your energy, from now onwards?

Step 4: Elevate Your Development With a Coach.

I know this is going to sound strange, but as an executive and leadership coach, I effectively spend four to eight hours per day inside other people’s heads. Like in the movie Being John Malkovich, I become privy to the inner voices that we all have, and it is fascinating to witness the “truths” that we all tell ourselves.

We all have a bunch of constructs, albeit different ones, that make up our default operating system. Your brain, mostly your unconscious, is running the show and is building data models day and night via associative process. This comprises your worldview or mental model, literally the lens through which you experience your life—unless seen, challenged, disrupted and revisioned.

We’re often blind to what creates our limits and blocks. We all have goals, but we need to surface our subconscious gremlins, who are trying to thwart are best-laid plans for change by creating hidden competing agendas.

A great model for approaching this internal work by yourself is available in the book Immunity to Change, which really is a life-altering read that I have discussed at length here on the site. Imposter syndrome runs rampant with successful overachievers, and I have not met one client yet who doesn’t have some deep fear of failure, wobbly sense of worthiness, or hidden insecurity or shame.

But you don’t have to be beholden to these gremlins anymore, and you don’t have to overcome them alone, either.

You can do so much to clear the debris and make real change uninterrupted by your subconscious fears. Neuroscience research has now caught up with what social psychologists have been hypothesizing on for decades: The brain is high elastic or plastic and even the most entrenched behaviors can be modified.

Ibarra and others suggest that coaches are key to the process of making the changes you most hunger for: Firstly, in talking it all out. Secondly, in helping you make real and actionable plans. Thirdly, in acting as an accountability partner and advocate to be in your corner as you navigate the course to new territory.

Are you ready?

If you would like to work with Nicki Gilmour as your executive coach, she has some (daytime only) spots left or we have a cadre of vetted professional coaches available (some have evenings available). Please click here for an exploratory call.

Packages start at $799 for 2 sessions, 5 sessions for $1999 and ten sessions for $3,899.

by Nicki Gilmour, CEO and Founder, Evolved People (theglasshammer.com)

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Check-In: Let’s Put Self-Love On the Conversation Table.

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self loveWhile it’s now normalized to talk about self-care and self-worth in the discussion of our professional lives, it’s rare that we dare to talk about “self-love”.

Yet self-love is an internal orientation from which to envision and navigate our lives—be it personal or professional, and it is what fosters self-worth, self-respect and self-care.

So as we near Valentine’s Day, let’s invite self-love to join this conversation.

Is Self-Care Enough?

According to Psych Central, “self-care is any activity that we do deliberately in order to take care of our mental, emotional and physical health.”

But we often talk about self-care as a momentary respite from a hectic life in order to restore our energy, or a set practice we do before the day runs away from us.

“Self-care should not be something we resort to because we are so absolutely exhausted that we need some reprieve from our own relentless internal pressure,” writes Brianna West writes in Thought Catalog.

“Self-compassion is regarding yourself compassionately. Self-care, by contrast, is treating yourself compassionately,” writes Charlie Gilkey, “…Self-care without self-compassion discharges a debt, usually with suffering somewhere else.”

Self-care spa dates alone are no proxy for cultivating a state of self-love as your foundation for experiencing yourself and the world. Without self-love, superficial self-care can be the coping mechanism or distraction from living a reality that is painfully out of alignment with your needs, desires, meaning fulfillment or growth.

Self-Love Means Self-Valuation

“Self-love means finding peace within ourselves — resting comfortably within the depths of our being. We might find temporary respite by doing something to nurture ourselves,” writes John Amadeo, Ph.D. in Psychology Today, “But a deeper inner peace requires cultivating a certain way of being with ourselves — a warm and nurturing attitude toward what we experience inside.”

Self-love is by definition an ability to meet ourselves where we are, loving and accepting of this moment of “me” right now, right here. It asks us to create expansive change from a place of love and respect, rather than shame or fear.

“Self-love is not simply a state of feeling good. It is a state of appreciation for oneself that grows from actions that support our physical, psychological and spiritual growth,” writes Deborah Khoshaba Psy.D. “Self-love is dynamic; it grows through actions that mature us.

“When we act in ways that expand self-love in us,” Khoshaba continues, “we begin to accept much better our weaknesses as well as our strengths, have less need to explain away our short-comings, have compassion for ourselves as human beings struggling to find personal meaning, are more centered in our life purpose and values, and expect living fulfillment through our own efforts.”

As “actions that mature us,” self-care can include listening within with radical self-honesty. It can mean making the sometimes difficult, heart-aligned, self-discerned choices and changes that create a more integrated life.

“Self-care is often a very unbeautiful thing,” West writes, pointing out that self-care often means doing the thing you least want to do — whether it’s figuring out your accounts or leaving the position or relationship or forgoing the immediacy of a compulsive habit to self-parent yourself into making the choices that nurture your growth.

“Self-love means having a high regard for your own well-being and happiness. Self-love means taking care of your own needs and not sacrificing your well-being to please others,” writes Jeffrey Borenstein, M.D., President & CEO of the Brain & Behavior Research Foundation. “Self-love means not settling for less than you deserve.”

Increasing Heart and Mind Alignment

According to HeartMath Institute, which studies the effect of heart activity on brain function, the mind and the heart (which has its own neural network) are constantly in two-way communication.

The heart actually actually sends more signals to the brain, influencing both emotional processing and higher cognitive faculties, than the brain sends to the heart. Your brain is constantly responding to your heart.

A big part of self-love is coming into that place of acceptance and self-validation where your mind and heart are more aligned more often, and you create from this space.

When you’re out of alignment with the core pulse of your inner being, you may feel life is hard and that you’re stuck. You may feel disconnected with yourself and sense that something is generally off, no matter what you do.

You may often feel foggy and lack energy or animus or vision, like your personal meaning has drained of color. You may feel like you’re living an external reality that does not match, or no longer matches, who you feel you are inside, and your self-care is your attempt to cope.

Sometimes, you can be in a moment in life where your meaning-maker is in cyclical change: where what used to fulfill you no longer nourishes you the same and perhaps your personal evolution calls for something more.

However, when you are deeply honest with yourself, deeply accepting of yourself, and honoring and validating your needs while acting from personal alignment, you begin to feel less stress and more vitality. You do not block any emotion because emotions can provide data and feedback.

You feel a greater sense of wholeness and peace within yourself and connection to yourself, to others and to the world. You are more curious and more creative. You feel mentally and physically more solid and have greater resilience for accepting yourself even in your struggles.

Questions To Check-In With Your Heart:

– How open are you to feeling all of your emotional experience? Do you block, disallow, distract or escape from experiencing certain emotions? Can you accept yourself in both uncertainty and vulnerability? Do you practice bringing awareness to your emotions as information?

– Do you trust in yourself — and at least as much as you trust others? Do you listen to your own voice as the authority in your life? Are there areas in your life where you could gently build up more self-trust and inner accountability? Are you able to forgive yourself?

– Do you create the space to intentionally check-in with your heart? Do you slow down and get still enough to discern the signals of your own truth from the collective noise, or do you keep the wheels spinning so you can’t? What would you hear if you did?

– Do you self-validate your experience and your own needs? Are you compassionately aware of your needs and willing to take responsibility for them and clearly communicate them? Or do you invalidate, dismiss or disown them? Are you willing also to own and validate your inspirations and curiosities and desires for expression?

– Are you willing to listen to and even act upon the wisdom of your gut and heart? Or are you dismissive of internal callings or yearnings if they fall outside of your mental framework of what’s rational or realistic?

– How honest can you be with yourself? Are you attached to any concept or identity of yourself that inhibits your ability to know yourself more deeply and possibly, openly? What questions are you unwilling to ask yourself?

– Are you willing to say “no” from love? Have you created boundaries as a healthy container for honoring your values, your energy and your time? Are you willing to choose yourself?

– Do you know what you value? Are you willing to act in alignment from your values, even when it’s difficult? Do you live with intention and are able to make the choices that nurture your center and further your growth?

– Is what you are committing to, through where your energy and action goes, the same as what you want? Can you bring your habitual commitments into closer alignment with your desires?

– Are you still hustling to earn your sense of worth and value from others or do you claim it for yourself? Are you able to embrace growth opportunities or do you shrink at criticism? What is one area of your life where you might need to claim your worth and value?

We are all on a journey of cultivating self-love, and that journey impacts everything about not only how we show up in the world — in every facet of our lives — but also how we experience ourselves as we do so.

When it comes to enjoying that ride, cultivating self-love is probably the richest, most valuable, rewarding work we will ever do.

By Aimee Hansen

(Our “Heart” Coach)

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Your Negative Emotions Can Guide You to Value-Based Actions

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negative emotionsWhen we ignore, invalidate or suppress our negative emotions because we don’t want to feel them, or feel they are unacceptable, they do not go away.

“Effective leaders are mindful of their inner experiences but not caught in them. They know how to free up their internal resources and commit to actions that align with their values,” writes Dr. Susan David and Christina Congleton in Harvard Business Review. 

You Can’t Negate Negative Emotions

David, Harvard Medical School psychologist and author of the award-winning book, Emotional Agility, shares in her TED Talk that a third of us either judge ourselves for having “bad emotions” like sadness or anger or grief, or try to push these feelings down.

“Research on emotional suppression shows that when emotions are pushed aside or ignored, they get stronger,” says David. “Psychologists call this amplification.”

Indeed, research indicates that fighting against thoughts on addiction only magnifies them, restraining thoughts can create more stress and suppressing negative emotions spawns more emotional eating than admitting the emotions are there. 

David and Congleton have found that executives and leaders can get “hooked by” negative emotions— buying into them, avoiding situations that evoke those feelings and limiting themselves. Or, by denying the negative thoughts and rationalizing them away, even pushing themselves into situations that aren’t aligned with their values. 

Ultimately, suppressing or “fixing” negative emotions often ends up in cycling through the same reoccurring trigger areas of challenge for years. 

The Benefits of Feeling What You Don’t Want to Feel

“The conventional view of emotions as good or bad, positive or negative, is rigid. And rigidity in the face of complexity is toxic,” says David. “We need greater levels of emotional agility for true resilience and thriving.“

Positive emotions are simply those we tend to “find pleasurable to experience”—such as joy, satisfaction, love, serenity, interest or amusement. Whereas negative emotions are simply those we don’t find pleasurable to experience—such as fear, anger, disgust, sadness, rage, loneliness and annoyance. Neither of these definitions imply the effect of having the emotion is entirely positive or negative within us, just that we judge experiencing it as so.

Apparently, a 3:1 positive/negative emotional experience ratio is necessary for a sense of flourishing, but the balance plays a part.

“One idea in the study of emotion and its impact on psychological health is overdue for retirement: that negative emotions (like sadness or fear) are inherently bad or maladaptive for our psychological well-being, and positive emotions (like happiness or joy) are inherently good or adaptive,” writes June Gruber.

So-called negative emotions have an inherent value. Negative emotions can foster detailed and analytical thinking and less stereotypical thoughts. Feelings like sadness can increase focus and help us to learn from mistakes and assess social situations better.

Negative emotions can facilitate us to go deeper into self-understanding and empathy. Being willing to experience them can build emotional resilience. They help us to evaluate our experience and detect when an area of life feels off and needs our attention.

Experiencing and accepting emotions like anger and sadness are important to our mental health. Mindfulness training has been helpful in overcoming anxiety disorders, not because it eradicated negative feelings but it trained participants to accept them. 

Research has shown the ability to hold mixed emotions together at once precedes improvements in well-being, even if it’s unpleasant or difficult. Across a study of ten years, frequent experiences of mixed emotions were strongly associated with relatively good physical health and that increases in them weakened age-related health declines.

“We find that psychological well-being is not entirely determined by the presence of one type or kind of an emotion,” writes Gerber, “but rather an ability to experience a rich diversity of both positive and negative emotions.”

From Emotional Data to Values-Aligned Action

David urges us to realize that emotions are data that “contain flashing lights to things that we care about”—when we get clear on precisely what we are feeling and can respond by taking steps that are value-aligned.

“Emotions are data, they are not directives,” she caveats. “We can show up to and mine our emotions for their values without needing to listen to them.” Rather, we pay attention to how they point to what we value. 

David and Congleton suggest four practices derived from Acceptance and Commitment Therapy (ACT), originally created by Dr. Steven C. Hayes.

Recognize You Are Stuck.

Recognize your own patterns. Where are you caught in rigid, repeating mental loops—your thoughts like a broken record inside that is insistent on replaying? Does the loop feel familiar from the past, like situations you’ve felt before that triggered and created similar contraction? These loops only deplete your mental resources. Notice if you often feel undervalued, for example.

Identify Thoughts and Feelings. 

Label your thoughts and emotions distinctively to create emotional distance and clarity of the emotional data. If you feel you have to be available all the time for work, then you can get perspective by stating “I’m having the thought that I have to be available all the time for work.” Then you can look at what you feel and want to do.

Rather than saying “I’m sad” and being drowned by the emotion, you can say “I’m noticing that I’m feeling sad,” and create enough space to look at the data. This is a mindfulness practice that can improve behavior, well-being and promote beneficial changes in the brain. 

Dr. Marsha Linehan, creator of dialectal behavior therapy, emphasizes that validating emotions requires accurate—observing and describing the event, thoughts and emotions, perhaps how it feels in your body—not interpretation or assumptions, which can invalidate and cause distrust in your internal experience.

“When he interrupted me for the second time, I felt anger and felt tightness and heat in my chest” is an observation. “I shouldn’t be so sensitive” is not.

Accept and Observe.

Rather than suppress or try to control your thoughts or emotions, even if you can’t rationally justify them or they don’t match how you think of yourself, allow them to be present. Breath ten deep breaths to check in. Rather than making them feel better, this is about making room for your raw emotions to reveal. What is going on internally and externally, and what is the energetic quality of your feelings? 

If you can get underneath the emotion, are they giving you a clear signal of something that matters, for which you could respond differently? 

Act in Alignment With Values. 

“You don’t get to have a meaningful career or raise a family or leave the world a better place without stress and discomfort,” says David. “Discomfort is the price of admission to a meaningful life.”

When you can treat your emotions as data, you can create choices of how you respond to them to act in a way that aligns with your values. 

Rather than be absorbed by or pulled into reaction by your emotions, you can be guided by your values, which is a primary focus of executive coaching. You can consider what actions will bring you closer to and further from them.

“When you take values-based actions, you will eventually arrive at a choice point,” tweets David. “Will you move toward your values and act like the person you wish to be, or will you move away from your values and act against them?”

By Aimee Hansen

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Interdependent Leadership: We Need More than Independent Leaders

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Interdependence“Human life is interdependent!” says Dr. Stephen Covey. “Interdependent people combine their own efforts with the efforts of others to achieve their greatest success.”

As citizens of the Western patriarchal world that idealizes individualism, we are conditioned to strive for independence as the bastion of strength.

But as Covey touched on in the Maturity Continuum back in the classic The 7 Habits of Highly Effective People, independence is not the ultimate arrival point.

Evolving from independence to interdependence is a pre-requisite of stepping into being a true leader and creating human fulfillment in all of our relationships.

Personal Development Journey to Interdependence

First of all, interdependence is neither dependence nor codependence. Only independent people can evolve to be and choose to be interdependent.

Our culture idealizes independence as the ultimate success, when it’s not. Consider the self-made man or do-it-yourself or the exalted lone hero’s journey.    

      Dependence (You)

When we become caught at the dependence state of maturation, we rely on others or the situation to meet our needs for safety and pleasure, to take care of us, and to take charge or create changes we want.

We abdicate responsibility for our lives to others to develop a victim mentality. It can be insidious, too.

As Dr. Michele Brennan writes, “Evidence of this is seen in individuals who cannot make decisions for themselves, they are afraid to speak their minds, or to advocate for themselves because they need someone to lead them.”

      Independence (I)

When we individuate towards independence, we take responsibility for the thoughts and actions required to meet our needs and wants as we’ve identified them. We are self-sufficient and self-reliant.

While we must arrive here to break our dependence, remaining as an island in an interconnected world is not the highest expression of success, consciousness or fulfillment.

Independence focuses only on your needs and desires, can quickly fall into scarcity mindset, and does not place supporting others and being supported as core.

At the independence mindset, we’re also prepared for others to lose so we can win. We’re more likely to feel others are in competition or detractive to our goals.

A recent meme emphasis has been “Ultra-independence is a trauma response”—and that could be seen as an individual, national and cultural wound.

      Interdependence (We)

Interdependence “comes with the self actualization that we are strong to stand on our own but we are wise enough to understand there is even greater strength in developing a community,” writes Brennan.

At the level of interdependence, we realize that our personal growth and fulfillment is not distinct from, or at odds with, lifting others up, but rather in accord with it.

As Michael Timms writes, “Interdependence is the understanding that your welfare and ultimate success is inextricably connected to the welfare and success of those around you.”

Beyond accountability for yourself, you take accountability for our inherent interdependence and your personal impact on the greater whole.

This is the “we” phase – as written in PM Today – “where the independent adult chooses to increase their circle of concern beyond themselves, to include ever widening groups of people.”

Individuals and organizations that come from this place view themselves as one part of a system of many interconnected parts, all impacting on each other.

How We See Ourselves and the World

Research shows that people with a self-construal as an independent entity will view internal attributes as core to who they are—their “traits, abilities, values and attitudes.”

Whereas people with an interdependent self-construal will view “close relationships, social roles and group members“ as central to their sense of self—personal meaning is contingent upon belonging to the interrelated whole.

Independence mindsets are overall associated with Western European and North American cultures and interdependence mindsets with East Asian and Latin American cultures.

When it comes to perceptual tendencies, people with independent mindsets pay more attention to the focal element of a scene (a bridge in a forest). People with interdependent mindsets pay attention to the context of the whole scene (forest with bridge).

In research, this means that a Westerner will notice small changes to the focal element (bridge) faster. Those from East Asian cultures will notice changes to the context faster (forest). The changes we don’t notice are called our change blindness.

Breaking from strict cultural divides, researchers found that it’s possible to nudge our perception to view the world more interdependently. Even by attuning to the interdependent pronouns “we” and “our” and “us” rather than “you” or “I” or “me” in articles, Westerners became more sensitive to detect the changes in the bigger picture.

The frames through which we think and think of ourselves impact how we perceive the world. The more we focus on our interconnection, the more attention we pay to context and the bigger picture.

Leading From Interdependence

Independent level leadership may refuse to take responsibility for problems or try to shoulder it all alone, may focus on being the solo hero, may raise executive salaries to exorbitant levels, may focus on the organizational win without considering the true ripple effect of the means.

“At best, independent people who choose not to progress to the next level of maturity will be valuable individual contributors,” according to The Ghannad Group, “and at worst, they will contribute to the counterproductive creation and maintenance of silos that prevent effective collaboration.”

“The moment you step from independence into interdependence in any capacity, you step into a leadership role,” wrote Covey.

Ghannad Group writes that “achieving interdependence requires intentionality and insight, courage and humility”—and embodying an interdependent, transformative leader mindset requires “abundance mentality”, “empathy and understanding”, and a “servant’s heart.”

At the interdependent leader level, you grow to adopt some of Covey’s approaches: Your philosophy of human interaction is win/win, seeing life as “cooperative not competitive”— seeking solutions and agreements that offer mutual benefit for all stakeholders concerned, because it’s always the most effective approach.

You seek to understand a situation before seeking to be understood and demonstrate real emotional intelligence. You foster synergistic group collaboration, which allows the collective whole to be greater than the sum of the independent parts and gives birth to new creativity and paradigms.

You seek solution-space for problems which are not your direct responsibility such as crisis, because they are impacting upon the whole.

Interdependent leaders come from a place of acceptance, curiosity and abundance mindset rather than judgement, fear and scarcity thinking.

You have confidence in “being enough” so that you can humbly call on the unique gifts and talents from everyone without judgment, raising everyone up as you rise in your leadership acumen to create the most synergistic, creative and expansive solutions.

You’re dependable, but it’s not about you. Being interdependent as a leader means the strength of knowing your own talents and embracing the vulnerability that nobody can be or do it all themselves.

We need each other and embracing the accountability of that interdependence is the most effective, fulfilling and mature path for humanity—and leadership.

By Aimee Hansen

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Great Listening Is Still A Two-Way Conversation

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With more of our interactions than ever happening in a virtual meeting room, are you truly listening? And if you are, at what level are you listening, as a leader?

Empathetic listening is an essential component of influential leadership—it fosters better connections, supportive relationships and increased commitment.

Not only does listening require a willingness to listen, but also understanding of both the spoken and unspoken messages, as well as active engagement with the speaker’s opinions and ideas.

If you’ve made a practice of simply not speaking while listening, or parroting back the speaker’s points, it’s time to redefine what good listening looks like.

Listening in a Zoom Office World

Previously, our multi-tasking technology was one of the distractions that made listening more difficult in the workplace. Now, technology has become the workplace itself.

As we conduct most of our group conversations online, we are more inclined than ever to zone out, whilst active listening is even more important to meeting cohesion.

According to Sarah Gershman in Harvard Business Review, President of Green Room Speakers, within a virtual meeting, we are especially subject to the “Ringelmann effect” – the bigger the group for a task, the less responsibility each person feels in making the effort a success and the less personal effort each exerts.

While this effect occurs in an in-person meeting too, the online office amplifies the tendencies to tune out and talk over each other. Whether leading the meeting, one of many participants or engaged in a one-on-one, your quality of listening still matters.

Strategies for doing your part in creating meeting cohesion include:

  • Before signing in, consider what value your participation holds for you and the group.
  • Reiterate previous points before introducing a new topic so others know they were heard.
  • Listen for and see themes raised by multiple speakers, asking reflective questions.
  • Note down peripheral thoughts that pop into your head, bring your attention back.
  • If you get distracted, acknowledge you lost the thread with a clarifying question.
Good Listening = A Conversation That Elevates

In Harvard Business Review, co-researchers Jack Zenger (CEO) and Joseph Folkman (President) of Zenger/Folkman, assert that good listening is not what most people think: simply not talking over others, making affirming facial expressions and sounds, and repeating back what was heard.

While it’s also not a ping-pong of contrasting viewpoints or oneupmanship stories, zipping your lips is not the golden standard of listening.

Rather, the researchers found that great listening experiences feel like an elevating conversation. The best listeners are more like “trampolines” than “sponges.”

“They are someone you can bounce ideas off of — and rather than absorbing your ideas and energy, they amplify, energize, and clarify your thinking,” writes Zenger and Folkman. “They make you feel better not merely passively absorbing, but by actively supporting. This lets you gain energy and height, just like someone jumping on a trampoline.”

Qualities of a Good Listening Experience

The researchers found these core components of good listening experiences.

Good Listening:

  • Becomes a dialogue: Exceptional listeners comprehend the speaker so well they can ask occasional constructive questions that carefully challenge assumptions that expand the conversation. So rather than being a one-way interaction, the listener enables the speaker to explore and share more.
  • Is supportive, permissive and builds self-esteem: Neither passive nor critical listening is enough. When a listener creates an environment that is safe for open discussion, regardless of the issue or differences, the speaker gains confidence and feels supported and positive about the experience of being heard.
  • Is cooperative, not competitive: In the best conversations, neither speaker nor listener becomes defensive as the conversation flows, even when assumptions are challenged. But if the listener highjacks the conversation to focus on making their own points or winning an argument rather than supporting exploration of the speaker’s viewpoints, the connection unravels.
  • Opens up the conversation with suggestions: While people often feel they aren’t listened to when the listener jumps to fix their problem through suggestions, the researchers also found that exceptional listeners do make suggestions—skillfully—- that “opened up alternative paths to consider.”
Leveling Up as a Listener

A good listener doesn’t have an agenda—instead, park your own needs, wants and self-concept. Mistake one can be to self-identify as a good listener. Instead, take ‘yourself’ out of the way.

You can skill up by asking yourself these questions, related to levels of listening, which may also lay the trust foundation for making suggestions:

  • Are you creating a safe environment to bring up complex and emotional discussions?
  • Are you clearing away distractions to help bring your focused attention to the conversation?
  • Are you seeking to understand the substance of what is shared, and clarifying with the speaker to confirm that you do?
  • Are you listening to the 80% of communication that comes from nonverbal cues such as posture, facial expressions, eyes, gestures, breathing, energy, tone? (even more challenging over a screen)
  • Are you grasping the emotions and feelings at play from the speaker’s perspective, and are you acknowledging without judging and validating them with empathy?
  • If doing all of the above, are you able to ask the questions that clarify assumptions and help the speaker to consider the topic in a way that is expansive?
Extra Tips From Listening Leaders

According to Enterprisers Project on being a better listener, CEO Chris Kachris of InAccel suggests to take a page from reflective parenting: “Don’t try to reject or beautify their concerns, their stress, and their worries. Don’t try to convince about your opinion without first understanding their worries.”

Dr. Bahiyyah Moon, president and chief data officer of Polis Institute, advises, “The most important rule of listening is the 3-1 ratio. Listen three times longer than you talk. The next rule is to ask more than you respond. Typically people have a comment after another person speaks. Great leaders follow up with questions.”

Ed Jaffe, founder of Demo Solutions, shares, “It is not just listening, it is trying to see the problem from the side of someone else, and understand why they are saying it. You do not have to validate the idea, but you must validate the person.”

“Listening is the key to asking the right questions” says Nicki Gilmour, the head coach of Evolved People Coaching and Founder of theglasshammer.com. “Tuning in to people requires hearing not just the content of what they are saying, but listening for the meta messages of what is really going on to help people identify what really matters.”

Ultimately, leveling up your listening can only create better connections, and enable you to become a more empathetic and expansive leader.

By Aimee Hansen 

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How to Achieve What You Want Professionally in 2021

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Nicki GilmourIt is the time of year when professional women (and men) try to finish out the year at work. Reflecting upon and making meaning of an extraordinary year is no easy task as we look back at 2020. An executive coach can help you figure out what matters to you as we enter 2021. Flash forward a year from now, what story do you want to be telling about how your 2021 went? Achieve what you want professionally next year!

Working with a coach is a great way to accurately goal set and get clarity and not just rely on hope as a strategy. Executive coaching helps you behaviorally align to  achieve what you want, no matter what 2021 throws our way. Self- efficacy is a pretty interesting topic at a time when productivity hacks are definitely top of mind.

Promotion or Just a Better Version of Yourself?

Whether it is promotion, advancement, enjoyment, renewal, growth or balance and boundaries at work, most people have some thoughts about how they want 2021 to play out.  Coaching is a process but it is also very much a relationship between coach and ‘coachee’. It can be very intimate in the sense that both the coach and the client has to show up with honesty and vulnerability. Curiosity is important , but not for curiosity’s sake but rather to truly evoke true insights that the client can experience to help them further their leadership or career journey. Sometimes people know the questions and answers consciously and just need help with options. Sometimes people may not know the questions or answers that they need to solve for their challenges or mindset.

The What, The Why, The How and The When

Everyone who comes to coaching knows they want to change something. Or at the very least, the know they want to be a better version of their current selves at work, as a leader or an aspiring leader. Figuring out what you want to achieve, defining it and making sure it is really want you want is cemented by checking in on the ‘why’ you want it. This way we tap into understanding your motivation so we can leverage that to make it actually happen. Are you committed? If not, let’s find out why! And, find out what you really want.

The best way to succeed in 2021 is to clear the life long mental debris, and surface any lingering competing agendas that hunker down in your subconscious and tell you things like you don’t have time or you aren’t good enough which stops you from going after your goals.

More often than not, the subconscious sometimes heard in self-talk, drives the bus, so goal setting is futile if behaviors are not aligning with achieving those goals and your brain tricks you into rationalizing it all that everything is as it should be. Literally, coaching work we do here at theglasshammer is based on a methodology developed at Columbia university and further developed by our head coach. It encompasses adult learning theory, developmental psychology and our immunity to change, neuroscience, behavioral science, social or individual/organizational psychology known as I/O psychology and psycho-dynamic theory around groups and how they operate. In plain english? It boils down to two things:

  • Fear, shame or esteem issues might be sitting hidden in your subconscious paralyzing you from being your greatest version of your professional self.
  • Sometimes it is not about, the systems and dynamics are dysfunctional and you are bearing the brunt of it in your role mostly.  Also sometimes also there are traits in your identity or personality that accentuate issues or make you take up a role like the person who calls it for example.

In coaching, the co-creation of the “how to” begins with a serious look at context, where do you work and what are the organizational norms as these do vary depending on the team and workplace. How does work get done? What is rewarded and what gets tolerated that should be?

Coaching Leaders in Real Life

If you are a leader who struggles with followership after a very successful career built on getting things done, then it is a matter of looking at how work gets done around you.

EQ is about adapting. So, if despite your technical competence and generally mastery of skills, you just cannot get people onboard with the plan the way you want to see it executed, you may be left scratching your head.

Chances are you are not hearing people around you when they explicitly or infer things to you about the project and how they see their role in it. Not listening to feedback, everyday conversations, observations on how people act and react is probably part of what is going on there.

When talking about feedback, I am not referring to the once per year performance formal feedback review. The answers are always in front of you, even in passive aggressive “covert process” type teams and organizations where people seem to say yes but do what they want anyway.

Maybe, you are a manager whose peers and managers do not think you are ready for the next step. Again, what are you missing here? Is it a behavior of yours? Is it something you are or are not doing? What should you do more of, less of and maybe stop or start doing?

If you are a leader who needs to internalize that leadership identity, chances are you have “imposter syndrome” and you might be working very hard in the same way as you always have. Often people who have these tendencies of being “insecure overachievers” do not realize that the behaviors of large amounts of quality work output that got them so far, is not what is going to take them to the higher echelons of company management. Authenticity comes into play here as they struggle to shift identities as fear dictates so much around losing the identity of being the expert.

Cognitive understanding of what you need to do is one thing, behavioral change is another and it is very hard to do.  That is where a good coach  can come in to help you look at your options. Caveat emptor, buyer beware, there are millions of coaches out there as the industry is under-regulated, feel out the fit with a chemistry meet and ask for their methods and see if they are certified by the ICF at PCC level.

What should you expect? After a time, some people can start to reflect not just on action but in action and make behavioral choices in the meeting live time no longer beholden to the old ways that were not longer working for them. Real strategic insights and executive muscle can be built.

You get to be in the movie and watch the movie at the same time. Who wouldn’t want that?

To book an exploratory call with Nicki our founder and Head Coach select a time below

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We Are Reworking Our Site This Week

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Dear Readers,

We are reworking and updating our site this week so please have patience while we troubleshoot to bring back our leading career advice and news by next week at the latest.

Thanks in advance,

Nicki Gilmour

CEO and Founder

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