Why Self Promoters Get Promoted

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Nicki GilmourBy Nicki Gilmour, Executive Coach and Organizational Psychologist

We have all seen it. The loud person, usually a guy, gets the job. If women are loud, do they get the job? Sometimes yes and sometimes that same approach can backfire as being assertive as a trait seems to have a different impact depending on your gender. We know that there is unconscious or conscious bias around promoting and paying men more for the same job even if women have the same qualifications and experience ( and paid the same money for the same expensive ivy league degree).

But that aside for a second, research shows that self promoters do get promoted more despite everyone deep down knowing that confidence can outweigh actual competence or skill.

How do you feel about self-promoting yourself? Most people do not overly enjoy the thought and go straight to an extreme image. Stop there. Maybe it is easier than you think? Maybe it does not have to be so extreme.

Here are 3 ways to gently self- promote:
  • Tip #1 Talk about your project and the goals out loud ( and throw in how it is all going from your perspective in a positive way)
  • Tip #2 Update direct reports, managers, stakeholders and clients with a “Have a nice weekend, here is where we are at” email.
  • Tip #3 Mention where you want to be for your next role, project or team so that people know you are ambitious and engaged.

Best of Luck!

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Voice of Experience: Stephanie Ivy Sanford, Managing Director, Investment Management Division, Goldman Sachs

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stephanie ivy sanfordBy Cathie Ericson

“One of the most important things I realized when I began my career is how crucial it is to strike the right balance of being a team player and being accommodating, but also knowing how and when to push back,” says Goldman Sachs’ Stephanie Ivy Sanford.

“The firm values diversity of opinion, and you have to take calculated risks, whether it’s standing up for yourself or respectfully presenting a different strategy as you strive to make the work product better.”

Cultivating a 20-Year Career at Goldman Sachs

According to Stephanie, she “fell into finance” when her curiosity was piqued by classes she took while pursuing a master’s degree in public policy at Harvard University. She soon discovered that municipal banking might be an interesting path and began her career at what was then Fitch Investors Service through the support of a friend and mentor.

While a wonderful training ground, Stephanie was searching for a new opportunity to propel her career forward and reached out to a fellow Wesleyan alum working at Goldman Sachs. She joined the firm in 1997 and is looking forward to celebrating her 20th anniversary this year.

After two years in Goldman Sachs’ Fixed Income, Currency and Commodities Division, she became curious about other opportunities, and recognized that asset management was both a growing area and a good match for her skill sets and relationship-oriented personality. She joined Goldman Sachs Asset Management (GSAM) in 2000 and eventually assumed a role in a new group created for the middle market, covering west coast institutional clients. In 2006, she transferred from New York to Los Angeles, and currently manages a team of five covering GSAM’s west coast public fund client business, along with some strategic legacy corporate and endowment clients. She was promoted to Managing Director in 2012.

Lest anyone assume that the path is easy, Stephanie is quick to point out that everyone, even the most successful, have bumps along the way. “Starting out with no experience in finance, I couldn’t imagine being promoted to VP let alone MD. But by taking the risk to move out west and live in my client territory, and with the guidance of my mentors in new roles, I have been able to survive and thrive at Goldman Sachs for almost 20 years,” she said.

Currently, Stephanie is focused on signing a “goal” client — one they’ve been in discussions with for some time, and she is excited about the progress they are making. “It’s a very challenging situation we are determined to complete successfully, as it would be incredibly meaningful for GSAM to work with this client.”

Keeping Up in a Changing Industry

Stephanie finds that the industry today is very fee-focused, which ultimately affects her business. “It’s interesting to see where we compete with other managers who are looking at passively managed strategies versus our active management,” she says. “It’s important for us to have a voice and a view in the increasing conversations around alternative investments and equities, since they are affecting how we do business, and the increasing client demand for customization.”

Stephanie adds that she has the privilege of working on several industry boards, which allow her to gain additional insight into stakeholders’ views of trends shaping the sector. In turn, this helps her understand how Goldman Sachs can adapt to address industry changes, ensuring that the firm can best serve clients.

The Role of Advocacy in Women’s Careers

Stephanie has noticed that in general, women are less inclined to raise their hand and ask for an assignment if they don’t feel they are perfectly equipped for every aspect of it. In contrast, men often jump at taking on new responsibilities, even if they are not fully prepared for such a role. Stephanie stresses that women need to speak out in the same manner if they want to be considered for new positions.

She has also learned how important advocacy is in advancing your career; she acknowledges it can be more difficult in a male-dominated industry for women to establish the same type of relationships that men can develop with ease over dinner or on the golf course.

Stephanie recognizes therefore that it’s crucial to keep an open mind about who your mentors or sponsors might be and realize they don’t have to “look like you.” She references one mentor who became a close friend despite political and ethnic differences; their relationship provided insight into how she was perceived at the firm, which ultimately helped her career.

Finally, Stephanie shares one important lesson learned along the way – ask for help when you need it. She believes this is integral to the firm’s culture, and is behavior that is encouraged and rewarded. She recalls one instance where she was given so much responsibility and senior client interaction as an Associate, that she felt overwhelmed, When she finally asked for assistance, her manager said, “We were waiting for you to speak up – we only give you what we think you can handle,” a lesson that has stuck with her.

Seeking and Giving Feedback Are Both Crucial

An integral aspect of your career is requesting feedback and integrating that feedback into your daily processes, advises Stephanie. “This is a quality you find in the people who thrive and are given new opportunities,” she notes, adding that in the workplace, men and women approach feedback differently.

“Men are more prone to give feedback to other men, partially because they may be more worried that you might be offended to receive feedback as a woman or person of color,” said Stephanie. “You have to let them know you value their input. Say, ‘You can hit me on the chin; I want it. I can take it because it makes me better.’” She notes you should then circle back and identify the changes you instituted to reflect their input.

Additionally, Stephanie calls on seasoned professionals to provide feedback to junior people, whether related to their work product or conduct in the workplace. “It’s also not just feedback they directly receive, but junior employees should also realize how nonverbal cues can contribute to the opinions that people form of them.”

She notes that she learned many of these unspoken lessons through the Goldman Sachs Firmwide Women’s and Black Network, which also provided additional opportunities to work with senior women across the firm. Stephanie cites developing a close, personal mentorship relationship with a female partner who later became her boss and helped her strive for bigger roles. “She really helped me understand how the firm works and how each role leads to a new opportunity when you think about your career.”

Stephanie is eager to pay it forward; she was gratified when she was recently asked, as one of the most senior woman in her region, to host Q&A sessions in the firm’s Los Angeles office for junior people.

Family and Philanthropy Fill Her “Off” Hours

Active in a number of philanthropic organizations, Stephanie serves on the board of Kids in Sports, which provides sport activities for underprivileged children; she’s also mentored students from Crenshaw High School; and is a former trustee of her alma mater, Wesleyan University. In addition, Stephanie is a founding member of the National Association of Securities Professionals’ southern California chapter, which serves women and minorities in the industry by providing networking opportunities and ensuring that minority firms receive visibility across the sector. She has also been involved with her church, serving on the hospitality committee and participating in a girls mentoring program.

Finally, she is passionate about spending time, skiing and exploring new places with her husband and 18-month-old daughter.

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Black History Month

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We hope you have enjoyed our featured articles and career profiles during Black History Month.

Take a look at some of our Featured Black History Month articles from previous years:

Black-History-MonthBlack History Month 2016 – Honoring African American Women in Business

In honor of Black History Month 2016, this month The Glass Hammer will feature interviews with notable African American women at leading firms on their career experiences, aspirations, and advice for other women in their field. Theglasshammer.com all year long and over the past nine years ensures we profile women of all social identities and experiences and we have always stated from the beginning that we want our readers to have many different role models.

diverse women in the boardroomBlack History Month Coverage: Diversifying Diversity for Better Results

Leadership diversity pays off, and a new study by McKinsey “Why Diversity Matters” has the hard numbers to prove it. It also points out that most corporate diversity programs don’t go far enough to be inclusive of ethnically diverse leaders. The Glass Hammer has long upheld the “business case for diversity,” and senior women in the corporate space will be pleased to see statistically significant results supporting this argument.

black female leader featuredBlack Women in Business: An update on progress

When we talk about the progress that has been made by women in corporate America, using gender to mean ‘all women’, what we’re actually referring to is the progress and gains that have been made by white women.

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Old Myths, New Mindsets: Strategic Leadership

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Elegant leaderExecutives, across all industries and levels, have one goal in common. They want to run a successful team and a successful organization. Without question, the business dynamics and competitive climate in which they operate has changed dramatically over the years, yet many leaders lean on old corporate myths to drive their success.

I have encountered many leaders, both within and outside of healthcare, who think:

1. There is no ‘I’ in team.
2. Great outcomes come from perfect plans
3. During times of rapid change wait for clarity before acting.
4. There are no stupid questions.
5. Everyone’s opinion counts.
6. Nice guys/girls finish last.
7. The customer is always right.

What I’ve found through experience and the changing mindset that I’ve developed as a leader is that a lot of this is no longer, and perhaps never was true.

Myth: There’s no ‘I’ in team.

Fact: A strong “I” or commitment to personal accountability and professional achievement from each member leads to high performing teams.

Action: A comprehensive operations plan includes clear role assignments and timelines at every phase of a project leaving no question which team member is accountable for driving the success of that element. It also provides ample opportunity for the leader to recognize individual contributions along with team achievements.

Myth: Great outcomes come from perfect plans.

Fact: Great outcomes come from consistent, forward-moving action. Poor implementation or an overly rigid plan will often sabotage great outcomes.

Action: Execution starts when the Leader fulfills their responsibility to: 1. Clearly and consistently communicate the desired future state AND 2.) Secure the resources necessary for success. Wise leaders adjust goals when they are unable to fulfill one or both of these leadership accountabilities or when business circumstances change.

Myth: During times of rapid change, wait for clarity before acting.

Fact: While it is always wise to fully examine the circumstances surrounding change, complete clarity is typically hard to come by in the midst of a rapidly evolving business cycle.

Action: Just as in the previous example, leading an organization during times of heavy change requires clear communication and necessary resources, including employee education. Arming the team with information and expertise is a sure way to drive out fear and get ahead of the curve. Don’t be afraid to take action on the known and plot course corrections as new facts become available.

Myth: “There are no stupid questions.”

Fact: We’ve all heard stupid questions being asked in a business setting, let’s face it. The damage can be immediate as the collective perception of the individual goes down a notch. Various possibilities run through the listener’s mind – none of them good. Didn’t she/he prepare for this meeting? Haven’t they been listening? If this person does not grasp a fundamental concept, will they be a capable contributor?

Action: It is time to evaluate which of the many possibilities noted above is accurate. With this knowledge and the full engagement of the individual involved, a high impact remedy is possible. Ideally, the result is an improvement in this colleague’s ability to perform as a well-respected contributor.

Myth: Everyone’s opinion counts.

Fact: Leaders must make tough decisions. Facts and the wise consul of strong subject matter experts count. In many cases the opinions of the full employee population simply do not.

Action: Once a key business decision is made, the immediate next step is to inform others with a legitimate “need to know.” Although that sometimes includes all employees, partners, and customers, more often the audience is limited. A comprehensive communication plan with well-developed talking points will help the full leadership team engage in meaningful dialogue with those impacted.

Myth: Nice guys or girls finish last.

Fact: Committing to being the best version of you does not mean you are soft or a pushover OR that you will finish last. Many of the world’s most successful leaders are genuinely nice people who make deals and solve problems through the mutual relationships formed with people they like and trust.

Action: The work of staying humble and treating others as you’d like to be treated requires frequent, honest self-evaluation. Don’t be afraid to engage an effective career coach to help you stay grounded. It’s okay to be human. It’s okay to be compassionate. Your employees will respect you for being your genuine self: intelligent, bold, and kind.

Myth: The customer is always right.

Fact: No. No. No. In fact if the customer were always right, they wouldn’t need us. Your customers surely have fantastic ideas and insights, but so do you! Working together you can find the right path and solution set to achieve their goals.

Action: Regardless of the organization’s product or service, you have been chosen for the ability to favorably impact your customer. When they have chosen a strategy, product, or service that will not achieve the desired future state, it is your job to respectfully lead them to a better solution. Make the art of consultative guidance a part of your employee education program.

This group of business myths is far from complete. It’s important to note that, along with the many examples included here, many industries or individual organizations have their own set of myths that protect the status quo. Courageous leaders aren’t afraid to challenge long held beliefs regardless of their origin.

Guest Contribution by Jackie Larson, President, Avantas

Jackie is a healthcare industry veteran and recognized thought leader. She joined Avantas in 2008 and has been the driving force in building out the company’s client management, analytics, and consulting groups into world-class teams providing guidance and support to clients on a wide range of issues including workforce optimization, productivity, business analytics and more.

(Views and opinions of Guest Contributors are not necessarily those of theglasshammer.com)

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Maybe Next Year: The Promotion or Bonus Promise That Was Not Kept

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By Nicki Gilmour

What do you do when you are told that you did great work this year but you are not getting the promotion or the bonus you were set up by these managers or HR people to expect? Nicki Gilmour

Many people come to me with this issue and frankly are not very happy about it. Depending on the exact circumstances, this could be a deal breaker for some professionals who start looking around for a different opportunity in a new firm. For others, it is time of working with their boss to plan to replay what the goals were and to look at instances which met, exceeded or came close to the expectation. Why do this? Why delve into the past? Well, sometimes it can be useful to  ensure that the criteria to progress is made explicit for this year. This process is helpful to set up a system, so that during the year you can have formal or informal check-ins to show that you are meeting the milestones and that your success is hard to refute. Moreover, maybe it is about making busy people notice.

How can you have this conversation without it being inappropriate, weird or reflect badly on you?

Firstly, know your boss. How will he or she react to an after action review? Will they find it constructive if couched as such?

Secondly, know the cultural norms of how things are done there. Stay safe, play within norms (unless you have a huge appetite for risk in which case do what you need to do but be able to live with the consequences).

Lastly, understand the importance or including or excluding HR as each firm is different on the use of human resources and talent processes. I say this with respect, because if you have a strategic and involved HR team who really get the talent retention piece and can see you are trying to develop yourself, then that can help you immensely as their systems might make for a less subjective process. Conversely, if they are all police and there is no strategic process then perhaps finding a different route to your manager as it pertains to how you reach the next level is ok too.

Is it as easy as asking your manager the following? In some cases, yes.

A direct question like “What do I explicitly need to do to get the x title and be paid y with z in bonus starting January 2018?” is suitable for some firms and not for others as is, “If I fulfill on tasks as discussed and fulfill on what we agree realistic success to be, can you give me a reassurance that we are going to be both happy and rewarded this time next year?”

This gives your manager a chance to think about what success looks like for you and them at the very least and in more subtle environments, just asking “what does success look like?” might be a good way to build that relationship and clarify some benchmarks.

Getting any sort of criteria in writing can be useful and on a weekly, monthly or quarterly basis as appropriate, send an email to your boss and other stakeholders with an update on how the activity is furthering or completing the stated goal.

And, if it is a moving target then ask your boss to break it down based on today’s live time view and suggest a formal time every month or quarter to talk about how goals are evolving based on the external environment or whatever stimuli is making them constantly move. Just make sure this is not an easy out for your manager to stay vague on purpose.

Because, you do not want to be having the same conversation this time next year now, do you?

(If you are interested in hiring an Executive Coach please contact Nicki@theglasshammer.com to discuss further)

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Happy Presidents Day

 On Presidents Day this year enjoy a selection of our profiles from 2016.

presidents day

Image via Shutterstock

 

Voice of Experience: Sarah Churchman, Talent, Inclusion and Wellbeing Leader, PwC UK

 

Mover and Shaker: Karyn Cavanaugh, CFA, Senior Marketing Strategist, Voya Investment Management

 

Voice of Experience: Susanna Charlwood, Partner, Shearman & Sterling’s Litigation Group

 

Voice of Experience: Melissa Barrett, Managing Director, Chief of Staff Global Compliance & Head of Global Compliance Training, Goldman Sachs

 

Voice of Experience: Marie Louise Kirk, Partner, Goldman Sachs

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Mover and Shaker: Peggy Watson, Vice President, Product Management, North American Fleet for WEX

peggy watsonBy Cathie Ericson

Peggy Watson believes that respect and relationships are the cornerstone for success. She has found that it’s vital to take the time to know what matters to people: Whether you’re trying to close a deal or get the best from an employee, if you know what makes them tick and address it in a genuine way, you will be successful.

“Being genuine and having respect will allow you to build relationships that will help you move forward together,” she says.

A Successful Career at WEX – With One Detour

Watson has spent the majority of her 30-year career in marketing, starting with a position in high school doing management and marketing for a pizza chain. It not only sparked her love for food, she jokes, but also gave her the business bug and an enduring curiosity for how businesses tick and promote themselves.

She joined WEX in 1998 where she has held various roles for the past 18 years with only one brief departure.

“I loved my job and got a lot of energy and satisfaction from it, but at one point after I had reached a director level position, I had the opportunity to try something totally different which I thought was my calling – that would allow me to combine my love of business with my love of food,” she says. She joined a small catering business, working with the owner to expand its reach; although she wasn’t sure it would be the right fit, she told herself to be bold and take a chance because if she didn’t try it she would always wonder what might have been.

The wonder ceased soon after she joined as she realized that she was better suited to corporate marketing. “I have always enjoyed cooking and entertaining, but I realized my joy comes from doing it for people whom I love, and the job took me away from that.”

Her boss at WEX had encouraged her to return if her other opportunity didn’t work out so soon she was back, feeling more confident and bolder in her career after the learning experience. “It was an amazing experience, from which I learned a lot, and have no regrets.”

After she returned to WEX she eventually moved into a role where she was overseeing both product and marketing and supervising a large team. “That’s one of the benefits I’ve experienced while working at WEX. There’s always a new challenge.”

Overseeing the Challenges of the Future

Backed by a company always looking to increase the speed with which it moves and innovates, Watson enjoys building teams and is now relishing the challenge of building a repeatable and scalable process for taking customer insights and turning them into valuable products solutions for customer.

One important industry innovation she is tracking is the intersection of payments, mobile technology and the connected car, which has the potential to have a major impact on their business model going forward. “I believe that the concept of a driverless car will be a reality within my career,” she says.

Realities of the Corporate World

When reflecting on what she expected in the business world, Watson shares a vision common among young professionals – the glamour of corporate travel. While she appreciates the opportunities she has had to go interesting places and meet people, she soon found out, as many do, that on the whole travel takes its toll.

Mentors Helped Her Achieve

Over the years Watson has had a number of advocates who have helped with both visibility and building confidence. Along with multiple positive role models, she had one in particular who showed her what not to do — a boss early in her career who seemed to enjoy working in a chaotic environment and would create fire drills to watch the staff respond. Watson quickly learned that when there is actual deadline stress, you want the team to take it seriously and be at their best, rather than having it be a regular occurrence.

On the other hand, she mentions a boss who offers two traits Watson tries to emulate. “She was the smartest person I’ve ever known, but she used her knowledge to be inclusive rather than exclusive. She was the smartest person in the room, but she never made anyone feel less so. “Her knowledge was deep and wide, and she was generous with it, rather than imperious.” Watson says that she learned that sharing information leads to strong, trusting relationships that will positively impact your career.

Watson also appreciated the team perspective her mentor offered, understanding what each person brought to the table and how it fulfilled the whole picture.

“She brought me on the team to fill a gap. She herself was a very talented writer, and once when I struggled for days trying to write a piece she stopped me and said, ‘Don’t struggle with that, as I can do it easily. Instead, I need you to manage the production of the publication because I’m dreadful at that.’” That’s when Watson says she learned to look for complementary skills rather than clones when pulling a team together.

Watson appreciates the educational opportunities she’s been offered at WEX, including an integrated leadership development program of which a significant component was working with an executive coach. “That relationship has been enormously helpful in developing my career and refining my future goals and how to achieve them.” Watson notes that she’s often been tapped for a positon even when she wasn’t certain she was ready, but the rapport she’d developed with the coach allowed her to see the possibilities and embrace the challenges by taking the risk and putting herself out there.

In one instance, she put her hat in the running for a bigger job that she wouldn’t have considered without her coach’s encouragement. Though she didn’t end up in the position, the process was extremely empowering and built a feeling of confidence for the next opportunity.

A Love of Cooking Permeates All Aspects of Her Life

When not working, Watson continues to indulge her love of cooking and entertaining; in fact she says it’s not unusual for her and her husband to have dinner guests two or even three times a week. “I learned a lot in the short time I switched careers, and now I can whip up a dinner party for 20 in two hours,” she says with a laugh.

And although her catering venture wasn’t a good career fit, she continues to help friends with special occasions. Using cooking as a creative outlet has threaded throughout her career, even to her philanthropic pursuits, where she delights in helping in soup kitchens and food drives.

Career Lessons

There are two important lessons I’ve learned over the course of my career, she says. “First, take risks – you always learn something from them, and the more you do it the less scary they are. And second, respect people: Understand where they are coming from and understand what they do well and give them the opportunity to use those skills.”

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Burnout Isn’t “Their Issue”: Changing Our Behaviours to Benefit Us All

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By Nneka Orji

For many, burnout is a familiar concept; its association with emotional exhaustion and reduced motivation is widely acknowledged.

Burnout

Image via Shutterstock

However those most vulnerable to burnout are more likely to take a “not me” approach, assuming that burnout is something which others suffer from. However, with studies such as that commissioned by Virgin last year which found that just over half of full-time employees in the UK have suffered from anxiety or burnout, individuals and business leaders can no longer see burnout as an infrequent occurrence to be dealt with by someone else. The scale of burnout and its implications – including low levels of engagement – now calls for a much more concerted effort to ensure work environments and organisational cultures mitigate against the risk of burnout and allow all employees to thrive throughout their careers. It can’t be seen as “their issue” – it impacts us all.
Someone who has taken burnout very personally is Arianna Huffington – founder of Huffington Post who recently set up Thrive Global. Following her burnout experience in 2007 as she was setting up Huffington Post, she took a particular interest in the impact of burnout on her life and the lives of others. “For far too long we have been operating under a collective delusion that burning out is the necessary price for achieving success. This couldn’t be less true.” In her recent interview, Arianna talks about the importance of sleep (and nutrition and exercise) in achieving a healthy and successful lifestyle, and some of the key changes organisations need to make to ensure that mitigating burnout doesn’t sit solely in HR departments but with each business leader and every employee.
It isn’t just a nice to have; being able to manage the risk of burnout and perceptions of burnout directly influence an organisation’s ability to recruit (particularly millennials) and impacts the bottom line. According to Gallup’s recent survey, 24% of German employees interviewed felt “tired or burned out” and 12% said they had dealt with mental or emotional stress including burnout and depression in the preceding 12 months. As a result, employees are taking sick days and working less effectively which Gallup estimates to be costing German employers 9 billion euros in lost productivity each year. With economists highlighting the increasing global productivity gap, business leaders and policy makers should be addressing all aspects negatively impacting productivity – including burnout. Where employees felt that their organisations cared about their overall wellbeing were less likely to feel stressed and burned out, and therefore likely to be more engaged and more productive.
Looking beyond productivity at diversity, another top agenda item in leadership discussions, addressing burnout is also an important aspect when considering workforce gender diversity. Last year Cosmopolitan surveyed over 750 women; with over half of the respondents saying they “obsessed over work” even after working hours and a third (71%) suffering from anxiety and panic attacks at some point, the survey suggested that today’s female workforce had become “generation burnout”. However this isn’t unique to women; research published in 2010 in the Journal of Vocational Behaviour challenged the widely-held belief that women are more likely to suffer from burnout than their male colleagues. Instead the research found that women are more likely to be emotionally exhausted, while men are more likely to be “somewhat more depersonalised” – both signs associated with burnout.
Burnout affects our colleagues, our organisational cultures and our economies. Surely we should each be doing more to challenge the status quo? Yes working effectively and sometimes longer than we would like is sometimes necessary, but it should not be the norm.
We can all play a proactive role in changing the association of unsustainable hours with success. And we do that by spotting the signs of burnout – in others and in ourselves, speaking up to ensure we change the culture and ensure the well-being of our colleagues, and role modelling the right behaviours.
1. Spotting the signs
It’s important to know the signs you should be looking out for and how you identify those colleagues most at risk of burnout. While not all burnout leads to employees quitting, the behaviours demonstrated by those burned out and those quitting are similar. According to Timothy Gardner and Peter Hom, following detailed research on the topic of quitting, there are 13 key signs to look out for – including decreased productivity, reduced focus on job related matters, and expressing dissatisfaction with their supervisors more frequently than usual.
While most of us complain from time to time about tiredness, exhaustion and significant disengagement are very different. By being aware of these 13 behaviours (and more), we are not only better positioned to support the burned out individual in what is a challenging period, we are also able to be more cognisant of the impact his or her behaviours impact the rest of the team.
2. Holding up the mirror
Of course it is much easier to observe these behaviours in others, but we must also be able to spot these behaviours in ourselves. Particularly for top performers who always want to give 100% and sometimes see themselves as invincible to the stresses of work life, it is important to pause and ask if one’s pace is sustainable.
3. Speaking up
Once we have identified the signs of burnout, we must take action and the first step is to talk about it. Ignoring the real challenge of burnout and hoping that one good night’s sleep will address the exhaustion is far from realistic. By talking with colleagues who have been affected by burnout, we are able to address it head on.
Arianna Huffington first started speaking up about burnout after her own personal experiences and has since reached millions of employees – and students who will go into the workforce. When asked about why she has been so proactive in getting the message out to millions of people, Arianna talked about the importance of changing perceptions for the next generation so they are able to associate success with sleep-rich careers.  Sweeping it under the carpet will only lead to the next generation emulating poor behaviours.
4. Being a role model
Finally, role modelling the behaviours is critical. Talking about burnout and how we want to change it will have very little impact if each and every one of us doesn’t commit to changing our behaviours. This isn’t easy – bad habits die hard. However, if we are to enjoy fulfilling careers over the long term, and ensure the next generation of leaders have healthier lifestyles, then we must respond to this call to action.
 
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Why You Need to Continue Learning – and How to Do It

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Guest Contributed by Sarah Landrum
 
The brain is one of the many muscles in your body that needs regular exercise, and fitting consistent exercise into a busy schedule is a challenge for most working adults. While it may be difficult to find time for physical or mental fitness, it’s well worth the effort. shutterstock_287191085
 
Benefits of Continual Learning
 
Continued learning offers many benefits, for both your cognitive abilities and your chances of advancing in your career.
 
1. Maintain High Performance
 
Just as well-made luxury vehicles need proper fuel to operate at their peak, you need to fuel the intellectual part of yourself with information and unique challenges. 
 
When you’re a part of a high-performing organization or team, it’s not enough to be smart or a hard worker. Everyone around you is bright and dedicated to their job. Those are basic requirements for being a part of the team. In order to differentiate yourself, you must bring value on an ongoing basis.
 
By staying current with trends, skills and research in your area of expertise, you will be better positioned to offer insights and come up with innovations that can advance your company.
 
People with great ideas and a track record for success get noticed as well as rewarded. What you learn from a course or workshop could be the impetus for your next contribution that will get you noticed as a key contributor to the organization. Positive recognition is one way to help you get a raise or promotion. 
 
2. Keep Your Brain Healthy
 
Research has found that brain cells form new connections every time you learn new information. Strengthening those connections by practicing new skills can do positive things for your cognitive ability. 
 
In fact, the brain keeps changing through learning, even when a skill is mastered. The capacity of the brain to change with learning is called brain plasticity. Complex thinking promotes plasticity.
 
How to Make Learning Happen
 
Even though you’re busy, there are ways to fit learning opportunities into your day. The payoff will be well worth the effort.
 
1. Set Your Own Pace
 
Develop a list of learning goals based on what skills you’d like to develop or interests you have and focus on them during nonworking hours. One of the advantages of technology is that you can learn when and where it’s convenient for you, which is the beauty of online courses. A research study by the National Center for Education Statistics found that in the United States, 92 million adults are enrolled in an educational program. 
 
Having flexibility in your learning path is important for professionals who are already balancing demanding work schedules and personal commitments.
 
If you’re planning to use learning as a way to advance your career, online learning is a great place to start. Think about what skills you need to gain or grow to move to the next level, then set a target for when you’d like to gain knowledge in that area.
 
2. Take Advantage of Corporate Programs
 
Many companies reserve a portion of their budget to support the ongoing development of their employees. This can take the form of tuition reimbursement, sponsorship for nondegree programs, conferences and/or memberships to professional organizations. Companies spent $130 billion worldwide on corporate training in 2014.
 
Identify the area you want to develop and present it to your manager. You should determine how it will help you in your current position, help you contribute to the success of the company or help prepare you to take on additional responsibilities. 
 
It’s easy for a manager to agree to an investment when they have a clear understanding of the return.
 
Also, look into what resources are available in-house. Does your company have a learning catalog where you can choose online or in-person courses? Is there a learning and organizational development team that creates content for employees to get in-depth understanding on a topic? Is there a person who is in the position you aspire to who could mentor you?
 
Explore all possibilities for learning channels so you can find a good fit to help you achieve your goals.
 
The opinions and views of guest contributions are not necessarily those of theglasshammer.com
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Voice of Experience: Yolanda Cash Jackson | Equity shareholder in the Government Law & Lobbying Practice Group & Member of the Management Committee of Becker & Poliakoff

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yolanda cash jacksonBy Cathie Ericson

“It’s important never to put limitations on yourself based on how others see you,” says Becker & Poliakoff’s Yolanda Cash Jackson. “While it can be challenging to be the first and break new ground, since there’s not a pattern, you have to learn to take directions from your gut and people you trust.”

These words have served Jackson well during her years in law, which she considers her second career, after seven years in retail. During law school she worked as a summer law clerk for the oldest law firm in Miami, where she was subsequently offered a position as an associate and stayed there until former colleagues opened another firm and hired her.

Within a year, the founding partners got a divorce, her husband passed away and she found herself at a personal cross roads. She went to a midsize firm where she was doing litigation, until she got an interesting offer from a friend with whom she had grown up in the community where her father was a pastor. He was running for Florida State Senate, and she helped oversee community outreach on his behalf. He then asked her to head up his state Senate campaign as his campaign manager and that was it — she was hooked on government law.

She developed a proposal to start a government services firm within her firm, but they rejected the proposal since the majority of their work was based on hourly payments, rather than retainers, and they didn’t see it as a financially sustainable model.

Soon after, a friend referred her to Becker & Poliakoff, where she started in January 1999 with the agreement she would do both litigation and government work. The campaign niche grew so rapidly that soon she was able to focus exclusively on government outreach.

“Unfortunately I’m still a rarity as an African-American lobbyist in a for-profit corporation,” she says, adding that she sometimes gets pigeon-holed based on race although she has been able to successfully work across both sides of the aisle. “I certainly often catch people by surprise,” she says.

Some of her most impactful clients have been historically black universities, where she can see she has made a true difference. In addition, although she has worked with numerous municipalities, she is most proud of Miami Gardens, a city with the largest concentration of middle-class minority citizens south of Atlanta. She began working for them 12 years ago when they had one employee; they since have grown to more than 500 employees with a multi-million dollar budget. One of her biggest achievements has been helping establish them as the third largest municipality in Dade County. Since that time, Miami Gardens has hosted Super Bowl 2013 and a nationally recognized jazz festival.

Making Strides within the Lobbying Industry

While Jackson says she can feel a change in the acceptance of women in visible roles on the lobbying floor, she says that there are still certain industries like insurance and banking that remain male dominated. However, she says a sea change is already underway and with more women coming into the legislature, she has seen the rally of support as women legislators ensure women have access.

As she works with younger women, she sees a continuing challenge in impressing upon them the importance of maintaining a certain decorum – from how they dress to how they interact with clients and legislators.

“Men might not be as concerned about going to dinner or drinks with a legislator after hours, but a woman needs to think about it,” she says, noting that women have to be more careful that their achievements are never called into question based on relationships. “Appearances and reputation are paramount, and often younger women don’t instinctively realize that,” Jackson says.

Regarding women she considers her peers, Jackson believes that they need to remember to support one another. She cites the movie Hidden Figures, where the women were focused on helping each other achieve the next milestone — discussing challenges and celebrating each other. Naturally this type of interaction is less common in a competitive environment like lobbying where you always have to win, but there’s a balance between being competitive and cutthroat, she notes.

Jackson sees a place for women’s groups, but mentions that sometimes there can be duplication between other networking groups. Careful never to want to be seen as “the diversity partner,” she balances the needs of gender-specific networking with overall industry involvement.

Seeking Balance

Another area she has seen great strides being made as millennials impact the workplace is in work/life balance. Jackson remembers bringing her daughter to work years ago and letting her fall asleep on the couch if a project needed completion. Now, women are more apt to go home and be with their families, which is important, and yet, the pendulum could be swinging back slightly. She says she sees a reoccurrence of comments such as “Oh they’re never in the office” regarding professionals who work from home. “You know who’s doing meaningful work, and yet face time still matters,” she says.

That said, one of her goals for 2017 is balance. In her line of work particularly, it’s hard to separate work from pleasure since she thrives in her role as rainmaker and opportunities are always around her. For example, she met one of her current clients at the hair salon.

One important outlet in addition to her family is work she does with philanthropic organizations, including Children of Inmates and the Florida Children’s Initiative, both of which have expanded throughout the state since she’s been involved. She also has put her heart into her position on the board of the Urban League as well as her church.

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