Tag Archive for: virtual office

work from homeOver the past few years, many companies have shifted their operations to a work-from-home model. While this has presented numerous challenges for managers and staff members alike, it has also created an opportunity to optimize leadership and team impact in unique ways. However, in order to do so, leaders must adapt to and overcome the unique obstacles of remote work.

According to recent YouGov statistics, women place more emphasis on the importance of job flexibility than their male colleagues. Not only do 57% of women say that flexible working hours are very important (compared to 44% of men), but almost three-quarters of female respondents (72%) said they want a flexible working location compared to just 57% of men.

When it comes to leadership roles, further research suggests that remote working arrangements give more women the opportunity to be in positions of responsibility. In fact, of the 129 remote companies surveyed, 29% had women in leadership positions (CEO, founder or president). Meanwhile, for traditional companies on the Fortune 500 list, this figure sits below 5%.

In this blog post, we will explore a variety of tips and best practices for optimizing leadership effectiveness while working from home. Whether you’re a seasoned remote worker or are still acclimatizing to the modern working world, this guide will provide valuable insights for cultivating productivity, engagement, and overall success.

Encourage constructive feedback/have individual check-ins

Among the many challenges of remote working is the potential feeling of disconnectedness between team members. When in-person meetings happen less frequently and those impromptu morning catch-ups go by the wayside, it’s harder to form meaningful professional relationships with your teammates.

While it’s incumbent upon each team member to make a concerted effort to form these bonds, ultimately the manager has a pivotal role in generating that team spirit and feeling of belonging.

There are a number of ways in which this can be accomplished, but organizing one-to-one check-ins can be a great starting point. Encourage your staff to come to these meetings with honest feedback about things the team or you as an individual could do differently to enhance their wellbeing in the workplace.

Not only do these regular meetings provide the opportunity for virtual contact, but they’re also a great way to ascertain the thoughts and feelings of the team. If they feel able to provide feedback and know that it’s going to be taken seriously, that can go a long way to helping them feel part of the bigger picture.

Balance the company’s needs with the people’s

One of the biggest battles for any business owner is striking a balance between pursuing long-term goals with the individual needs of their employees. Often, owners and managers can become preoccupied with setting KPIs and tracking metrics that the human element to the world of business can be an afterthought. Essentially, leaders need to consider how they can support staff to have a healthy split between their work and personal lives, whilst also ensuring the company continues to move forward.

For some, work and life has been easier to balance since working remotely, with the removal of commutes giving professionals some extra time back each day. For others, the expectation to always be ‘online’ and constant temptation to check back in after working hours makes it difficult to detach themselves from their professional responsibilities.

According to research, women are more likely to do informal work to promote DEI within their company. Female leaders are also more likely to support the ‘people’ side of the business, advocating for the wellbeing of their colleagues and offering support in managing their workloads and personal challenges. However, while this ‘extra-curricular’ support can be invaluable to employees, it can often lead to female professionals overburdening themselves and sacrificing their own wellbeing as a result.

As a manager, it’s important you lead by example, and set your own boundaries when it comes to working hours. You should make it clear when you can and can’t be contacted for work-related issues – consider setting your hours on your digital calendar or workplace communication platform. Not only will this provide clarity around when people can expect a response from you, but it will also hopefully encourage them to do the same, and keep a clear distinction between work and personal life.

Develop your communication skills

Strong communication is one of the most important aspects of effective leadership, but this can be more difficult to demonstrate when face-to-face conversations are no longer an option. When exclusively communicating to colleagues via online communication tools, there is more opportunity for words to be misinterpreted, which could mean they end up having a harmful effect on the team. At the same time, you want to make your presence felt as a leader, and avoid going days without having any contact with your colleagues.

To get the most out of these digital communication tools, it’s important to understand the role of different platforms. For example, you may not need to organize a virtual meeting to discuss a minor query about a piece of work. Not only is this disruptive to your colleagues’ schedules, but the message is likely to be diluted when communicated in this way. Think carefully about the appropriate times to use emails, instant messaging platforms, phone calls or video conferencing, to streamline your communication and have a more positive impact on the wider team.

By: Elizabeth Fletcher – She writes posts designed to help businesses and employees to come together and create a productive, healthy workplace. She believes that good communication and collaboration are key to a happy working life.

(The opinions and views of guest contributions are not necessarily those of theglasshammer.com).

Gender BiasWhat can leaders, managers, allies and women themselves do to minimize and challenge gender bias in the virtual workplace?

Last week, theglasshammer.com explored the impact of the virtual office in either neutralizing or amplifying pre-existing dynamics of gender bias.

Ultimately, the gender bias present in our cultural paradigm is also present in our offices, and this week we explore how to address it.

How Leaders Can Diffuse Gender Bias in the Virtual Office

An article in the World Economic Forum asserts that when it comes to bias in virtual meetings as in any context, “changing the environment in the room – rather than changing women’s behavior – should be the goal.“

“If we build a world in which women’s voices are valued and listened to,” says Jessica Preece, associate professor in political science at Brigham Young University, “they will speak up without having to be told to.”

“Smart companies create inclusive work cultures so that all employees actively support each other, particularly marginalized groups. Allyship and curiosity should be at the heart of a manager’s leadership, regardless of gender, to create a more inclusive, welcoming workplace,” says Serena Fong, Vice President, Strategic Engagement for Catalyst.

As leaders, meeting chairs can set the tone and expectations upfront, including implementing ground rules for discussions that mitigate some of the communication challenges and gender imbalances, such as a no interruption rule in Zoom calls.

As written in Forbes, reducing interruption requires the self-reflection of questions such as “Is this person making a point I need to add onto?” and “Am I listening equally to everyone in the room?”

Calling out when gender imbalances occur is another approach to being an ally on Zoom, as exemplified by an associate professor who let the men dominating the virtual conversation know that she was happy to hear their input, but also wanted to hear from the women.

Introducing positive interjections, such as “that’s a really valuable point” to validate, amplify and give pause of consideration to women’s voices is another strategy for leveling the field.

Putting workflow systems in place that ensure communication flow, project tracking and clear administrative responsibilities will also help reduce the amount of extra work picked up by women.

According to Fong at Catalyst, leaders should embrace these five key strategies to disrupt gender imbalances and build a more flexible, equitable and inclusive workplace for all:

  • Lead inclusively through crisis: keep inclusion front and center as you navigate the shifts in how we’re working currently and how we’ll be working in the future.
  • Tackle inequities, large and small: face biases and stereotypes head on through workplace policies and opportunities such as re-skilling your workforce, examining talent management, recruiting, and advancement practices for biases, and setting DEI targets and goals.
  • Connect with empathy: put yourself in your colleagues’ shoes and imagine what they might be experiencing vs. your experiences.
  • Trust your team: don’t micromanage projects and processes, and be transparent about when, how and who is involved when decisions are made.
  • Work remotely and flexibly: the pandemic dispelled many myths and assumptions about working remotely and flexibly. Take the lessons learned and incorporate it into the “new normal”.
How Women Can Ally Together in the Virtual Office

While not responsible for correcting gender imbalance, women can still be allies to one another in subverting gender imbalances of the virtual workplace.

“If you see a colleague being ignored or is trying to speak, say something. If you learn about an act of bias, think about how you can address it,” says Fong. “It may not seem like much, but it is infinitely better than ignoring it.”

Carol Vernon, founder and principal of Communication Matters, recommends for women to set the stage early for speaking up in a virtual meeting rather than waiting to have the perfect compelling thing to say, and to take the lead in introducing non-verbal expression to the meeting.

Another way of subverting bias is by actively reinforcing ideas that another woman has brought to the table and then re-accrediting the idea as hers, as While House staffers did during the Obama administration.

Women leaders have also told theglasshammer.com about actively inviting female colleagues who hold valuable insight on a topic to share their viewpoint, as well as instant messaging with coworkers during meetings to enhance solidarity and encourage each other to speak.

Nicki Gilmour, Leadership Coach, Organizational development specialist and founder of theglasshammer.com adds, “Creating psychological safety as the leader in the virtual room matters also, as who you authorize to not only speak but to demonstrate expertise matters. People will take their cues from you in person or otherwise about who is truly authorized to speak up. Asking for different people’s viewpoints from their perspective will not only add value but level the playing field for the quieter, more hesitant people on the call.”

Virtual gender bias is really just the same dynamics at play in a new space, but perhaps the playing field also allows for new disruptions.

By Aimee Hansen

Guest Contribution

In today’s challenging environment with more and more sent home to work, it’s imperative to know how to work virtually.  When you haven’t done it previously, it can be overwhelming, but it doesn’t have to be.

These tips should help.

Best Tips for Working Virtually:

  1. Have a clear plan of attack – There are so many things that need done (i.e., setting up your office, internet, etc.) and the list goes on.  Start a to-do list and prioritize.  Realize that not everything has to be done immediately. By prioritizing your list, it feels more doable. And who doesn’t like to cross off those to do’s!
  2. Get Supplies Pronto – With so many heading out to get supplies, you are going to see things sold out. You want to stock up on business suppliers such as paper, ink, etc., soon. While doing so, grab extras so you don’t run out when they are gone. Because seriously, you never want to run out of ink … EVER! Trust me on that one.  Plus, get some fun things too.  You get to decorate your new office at home, so let your personality shine though.  Just remember that you might be on Skype and doing video calls.   Make it fun, but professional. Also, keep all receipts. Many companies are paying for supplies and you want to have proof of your purchases.
  3. Your Internet is crucial – You are more than likely going to need to connect with others in your company remotely so getting your internet set up is crucial. If your company provides tech support utilize it. Just write out all your questions in advance so you utilize their time in the best way possible. Believe it or not, tech guys really don’t like the 25 calls when 2 would suffice. Don’t be that person!
  4. Test your equipment and work through those nasty bugs that can happen – Those who have worked from home for years know that things happen and how you deal with it is what can save you. So work through those in the early stages.  Also, again you want to prioritize.  Figure out what is happening in the next few days that needs your immediate attention.  Work on those first. Keep in mind, speed is important.  Your computer from a decade ago might not cut it today so if you have to, get a new one.
  5. Back up all work – Your company more than likely had back-ups already in place. But now that you are home it’s imperative that you set this up immediately. A flash drive, cloud storage such as Dropbox, and also Carbonite are good recommendations.  Just as important as backing up your system, also make sure you know how to restore it if something happens.  So figure that important step out as well. Darn, one more thing to add to your to do list.
  6. Skype, Zoom, FreeConference Pro, etc., will be your best friends – These allow you to have audio and video conferences. Look into them pronto.
  7. Set up your webcam – Invest in a good one too. More importantly though check it out and see how you look. When it’s too close all you can see is your face close up, which means every winkle will show.  Not a good look.  Also review your background.  Anything that is in view should be cleaned up. Now is not the time to see your old Diet Cokes sitting around that you haven’t thrown away. I mean who does that? (Guilty as charged!)
  8. Discuss your situation with your family and friends – Be firm on the fact that you’re working and just because you are home, you can’t talk for hours or watch their kids because you are home and they still need to be at the office. Interruptions can lead to work that is not your best, so plan accordingly.
  9. Set up a dedicated area – If you can convert a room or a part of a room to an office that is the best scenario. Find a place where the interruptions are less frequent and also away from barking dogs and other distractions. Being able to shut a door for the office is great too.
  10. Have Activities For Your Children Ahead of Time – Bored kids are no fun! You might be working hard, but they are all the sudden out of school and left with little to do.  Plan ahead and have fun things for them to do.  All those coloring books and toys they got for the holidays might just come in handy now.  Of course, plan age-appropriate activities and know that a little TV now isn’t so bad.  They are probably stressed as well with the recent news.
  11. When on important virtual calls or conferences, be sure to turn off any distractions – If you are on Skype, turn your phone off so you can’t hear voice mails. Log out of email programs such as Outlook so all your email notifications don’t appear if you have it set up that way.  You don’t want everyone at your company to see the email coming from Aunt Grace.
  12. Write down all your passwords – I’ll leave it at that. You’ll thank me later for that one!
  13. Set down clear guidelines on how you will be communicating – Decide what works best for you and your company in keeping in touch? Phone, email, virtual conferences, etc.  Plan this in the beginning and work out solutions that make sense. Also, be brief in corresponding.  If it can be done in an email, do it.  No one has time for long drawn-out meetings, even virtually. Also, no one has time to read a novel in an email. Get to the point quickly.
  14. Stay Focused – Work on one thing at a time and really proofread and watch your work. Mistakes can happen because of the stress of the situation. By slowing down and really focusing you can avoid most of them.  Also, be good to yourself.  Buy your favorite coffee or goodie to make yourself feel good.  Remember to breath and take breaks getting up and walking around.  You’ll be amazed how good that feels.

The most important thing to do is take it slowly and try and remain calm. Contact a friend or associate and chat.  Reach out and say hi.  Turn off the news. Now I’m not saying don’t listen to the news, just avoid the 24/7 news cycle as that can be overwhelming. And finally, know that this too shall pass.  We all will get through this and the other side will be spectacular.

Author Bio:

Diana Ennen, President of Virtual Word Publishing, https://virtualwordpublishing.com offers PR and Marketing services, book marketing services, virtual assisting services, and PR and Virtual Assistant Coaching. She is also co-author of Virtual Assistant the Series: Become a Highly Successful Sought After VA. She has been featured in USA Weekly, Forbes, Inc. Radio, Fox News, Women’s World, USA Today, CNN, Wall Street Journal, and many more. She also has many valuable resources such as her PR Success Webinar Series – https://virtualwordpublishing.com/coaching-and-classes/pr-success-series/