Tag Archive for: People

Voice of Experience: Jacqueline Lawand, Vice President and Senior Real Estate Portfolio Manager, Voya

,

Jacqueline lawand“When hard work and results aren’t recognized by others, which will sometimes happen, you have to advocate for yourself.”

That is the lesson Jacqueline Lawand has learned during her rise at Voya, where she is proud of the fact that she has been able to drive business, and exceed goals, no matter what geographic area she was assigned or their subsequent challenges.

Describing her career path as largely linear, Lawand earned a double major in finance and real estate, completing three internships in the field during her college years. An active member of the Finance Management Association and Real Estate Society groups at her college, she first became familiar with Voya, previously known as ING U.S. Investment Management, during a joint field trip in her senior year. After meeting with the management team, she stayed in touch and ultimately joined the firm right out of college as an analyst.

For the past 11 years she has worked her way up through four different positions, to the one she holds now as vice president and senior real estate portfolio manager.

Along the way she has taken on international assignments, twice spending two weeks in Santiago, Chile which she believes helped pave her way to her current role. Fluent in Spanish, Lawand spent part of her childhood in Honduras, which offered her an international perspective she appreciated exploring through those assignments.

She also earned her MBA at the University of Georgia while working, part of her goal to make herself more valuable to the company. “One key path to success is to recognize your gaps and weaknesses, as well as those in your company, and seize the opportunity to grow and advance by filling those gaps.”

Lean In, Be Yourself to Succeed

One lesson she wishes she had learned earlier in her career is the importance of “leaning in.”

“I wish I hadn’t pulled back but had developed the confidence earlier to volunteer for challenging projects, knowing that I was equipped to handle the curve balls along the way.”

Lawand says that one of the keys to her success has been the sponsors both within and outside the company that have wielded influence and helped her become better established both at Voya and within the industry as a whole.

“It always came to me as a surprise when someone would say, ‘I’ve heard great things about you,’ when I wasn’t even aware someone was advocating on my behalf.”

She also credits robust programs at Voya that foster women leaders with training programs and initiatives and mentoring opportunities.

Both a mentor and mentee, she has found them key for learning new perspectives. “I would definitely recommend that others participate in mentoring programs, whether formal or informal, as the benefits are well worth the time invested.”

Describing the real estate industry as “still very much  predominantly a man’s world,” Lawand says she initially tried to be “one of the guys,” but realized that wasn’t sustainable. “I started to be more authentic and transparent and, as a result, was able to forge better relationships and earn credibility. Being ‘you’ can really help your career.”

Finding Balance

As a new mom, Lawand is learning the challenge of juggling a growing family with a prospering career. “I want it all, but it requires balance, which has been a learning experience for me,” she says, adding that her husband is a good advocate. “He believes in a collaborative approach at home which helps me manage career and family life.”

She and her husband run half marathons together and also enjoy traveling. They have visited South Africa and much of Europe and South America, and the family recently took a trip to Alaska.

/by

Mover & Shaker: Isabel Yepes, Director, Women Who Code

,
Isabel Yepes

As the director of Women who Code in Colombia, Isabel Yepes thrives on capturing the interest of women. “It’s something I feel strongly about; there are very few of us in the telecomm field and there’s no reason why. Women can do it as well as men.”

Trained as an engineer, Yepes says she realized she had a passion for telecommunications and decided that is where she wanted to dedicate her career. Currently an independent software developer and founder of Hacemos Contactors, she also parlays her knowledge into a teaching position at a local technical college.While she used to teach more advanced classes on how to configurerouters and servers, she prefers her new position because of its open, positive work environment and the inspiration of teaching technology to people who are not yet immersed in it.

When Yepes first began her career, she realized how different the corporate world is from school. “You figure out the skills you learned in school weren’t always applied skills,” she says, adding that learning the importance of networking and relationship building is also something that has to be developed.

Yepes’ mentor has been a teacher who was a friend of her mom, who has been an advisor at different points in her career. And she considers her sister, also an engineer, as her role model during school. Another role model has been a colleague who founded a startup that is now a thriving corporation.

Attracting More Women to the Field through Women Who Code

Yepes’ goal at Women who Code is to work on attracting more women to technology. She and a friend are developing tools to introduce women to the many benefits of a career in technology, including a video channel that they will offer to conferences and other interested groups.

She also believes it’s important to include men in the conversation. “It’s not just about women helping women,” she says. “We all need to speak a common language to let women know that it’s a robust and attractive field.”

Before her role with Women Who Code she volunteered for United Nations, sponsored by Cisco, with the objective to bring Cisco Networking Academy program to an underserved population, primarily unemployed young people. “We had no budget so we were able to accomplish it through the goodwill of the stakeholders and the generosity of Cisco as a sponsor.”

Time With Family

In her free time, Yepes enjoys being with her family, including her parents, sister and nieces, and spending time outdoors and traveling.

By Cathie Ericson

/by

Voice of Experience: Anilu Vazquez-Ubarri, Chief Diversity Officer and Global Co-Head of Talent Development, Goldman Sachs

,

Anilu Vazquez-Ubarri“I wish I had known earlier in my career that the most rewarding experiences would come from the more unexpected opportunities.”

Reflecting on her career, Anilu Vazquez-Ubarri says that her path might seem to be carefully designed, but in reality what has led her to where she is today is her appetite to try new and different roles at critical points in her career, the wise counsel from mentors and her belief in facing challenges head on.

Analyzing Talent for Individual and Firm Benefit

Vazquez-Ubarri began her career as an executive compensation and employee benefits lawyer, advising clients on employment matters in the context of corporate transactions. Even at an early stage of her career, Vazquez-Ubarri enjoyed advising clients and understanding every aspect of their business to provide holistic solutions, particularly with respect to the people side of the transactions.

This led to her first job at Goldman Sachs in Employee Relations, where she provided advice to managers and employees on how to navigate their careers and manage conflict.She then became chief of staff for the Human Capital Management division and is now Chief Diversity Officer and global co-head of Talent Development.In her current role, she is responsible for evolving and integrating leadership and the talent and diversity priorities at Goldman Sachs.

“Had I known this type of work existed I would have gone into it earlier, since my current position is a perfect match for my interests and allows me to apply the knowledge I have collected throughout the years in the different roles I have held,” she says.

Building and leading this new group has also presented an entrepreneurial opportunity for Vazquez-Ubarri, which she considers to be one of the more rewarding aspects of her job. “I appreciate being allowed to lead and innovate in a space that is so important for the firm and also to have the opportunity to build new career paths for the people on the team. It is a privilege to be part of their professional development,” she says.

As part of this entrepreneurial mindset, she and her team are looking at the firm’s practices with a fresh approach.They have continued to build on the firm’s data-driven approach, using people analytics to identify priorities in their talent strategy.In addition, they use a person-by-person approach to design customized solutions for different talent pools. Realizing the crucial impact that managers have on someone’s career, the firm has also reinforced its emphasis on manager effectiveness as a driver of performance.

“Women Should Feel Inspired About Their Chances for Success”

Vazquez-Ubarri believes that what may have historically been perceived as challenges for women in particular are actually questions and challenges that men and women share. “At different points in our career, we all question our ability to manage our personal and professional responsibilities and interests,” she says.

Vazquez-Ubarri observes that it is critical in those moments for employees to have a support system at work that encourages them to discuss their situation and also take advantage of the resources available to them.“I had just returned from maternity leave a few days before being promoted to managing director at Goldman. It was of course a very important time personally and a significant milestone in my career, and the flexibility and support I received from the firm made all the difference.”

“Women should enter the industry in full power, with the expectation of success and confidence in their abilities. They should pursue opportunities that put them in the middle of the action, where problems need to be solved, where challenges exist and where they can contribute in a meaningful way,” she says.In addition, Vazquez-Ubarri believes that developing strong relationships with clients and mentors has been crucial to her career trajectory.She equally believes that Hispanics/Latinos should be proud of their heritage and seek work environments that embrace their difference as an asset.

“My cultural background and upbringing has had a major influence on how I approach situations of ambiguity, how I build relationships with people with different points of view and how I manage a team – all things that have been crucial in my career progression,” she says.

Offering Guidance to Others

Vazquez-Ubarri knows that managers and sponsors play a critical role in developing and retaining talented people, and she highlights how important it has been in her career to have managers and sponsors who believed in her and provided tough feedback along the way. “Their belief in me has driven me to want to deliver for them and to make them proud of their investment in my career.”
She recommends that those starting out do their research, be intellectually curious and challenge themselves to expand their horizons as they consider career paths.he suggests that they network to find out information about different sectors and industries, but also so they have different examples of how to achieve success as there is not just one path.

Regarding her responsibility to mentor and sponsor women and Hispanic/Latinos she says, “We have to reach out to the next generation and remember what it felt like to be new and unsure of your next step or how to complete a project for someone you really wanted to impress.” This is particularly important when it comes to women and Hispanics/Latinos, she noted. “We need to be visible and accessible to them in order to continue to build a diverse talent pipeline.”

She urges her peers to spend an extra 10 minutes with more junior colleagues after a meeting or in their office. “To you, it’s only 10 minutes, but to them it makes such a difference,” she says.

Outside of the office, Vazquez-Ubarri spends her time with friends and family, including her husband and two sons. A competitive swimmer growing up, she has passed on that passion to her two children, ages two and ten, during treks to the pool each weekend – time that she makes all about being with her loved ones.

/by

Voice of Experience: Natalie Eckford, Managing Director, Cambridge Associates

,

Natalie Eckford“I am a black woman from Jackson, Mississippi, and that experience gives me a valuable, unique perspective. I shouldn’t shy away from that difference,” says Natalie Eckford. “I’m using my education and my skills to make my stamp on justice and equality, and I’m really proud of that.”

Eckford describes her career path as traditional – developing a solid background in finance by joining an investment banking firm right after earning her undergraduate degree. She then moved back to Mississippi, where she worked for WorldCom in its broadband division. “Even though I was still in finance, my work at WoldCom was completely different. In banking, I worked with prebuilt models to try to make the deal fit, but at WorldCom, I had to build the model to fit the situation. I was learning how to run a company.”

In addition, she had much more interaction with people, which was lacking in her former role as an Investment Banking analyst. When evaluating potential M&A deals for WorldCom, she had to understand how every department would be affected. “I actually had to get out of my chair and talk to people,” Eckford says, adding that it was an important development in her career skills.

After attending Harvard Business School, she landed at Cambridge Associates, which was the perfect fit for her. At Cambridge Associates, Eckford helps institutions navigate the global markets, access profitable investment opportunities, and grow their endowment capital. “My role here takes all the skills I’ve been building and utilizes them to help further missions in which I really believe,” she says. Her clients include nonprofits that work in education, community development and civil rights advocacy.

Eckford feels she is following the model set by her parents, both of whom earned their degrees during the Jim Crow era and used them to combat inequality and poverty. “The example they set was that I had a responsibility to use the privileges with which I had been blessed to try to help someone else, and I’m proud of what I do to help my clients access capital to further their important missions.”

The passion for the work she’s doing has its roots in her undergraduate thesis on women-focused microfinance as a means for broader economic development. She says that she has always been interested in how you can make investments that have a double bottom line – not only are you making an impact that is visible, but you are doing it through a market orientation. She says that she is seeing a broader use of impact investing in portfolios, though it’s still in the early stages. “There are more funds being created to bridge the gaps in income inequality and education through new technology, and a growing number of these funds are being led by women. It is a very exciting time.

Learning To Speak Up

Eckford recognizes the power of sponsors, citing that advocacy as the reason that she earned her initial spot on the real estate investment banking team. Someone for whom she had interned on another team championed her, alerting the decision makers that Eckford had really made a difference on their team and had potential to be a value-add for the group. “I’m very thankful that I have had advocates, but we also need to do it for ourselves – we need to shed the fear of telling our colleagues how we’ve added value to the company.”

And she says that young women should not be afraid of taking risks. She looks back on her business school experience and how most of the women in her class took jobs within very established companies or industries, whereas many of the men were looking for positions with independent groups, angel investors or start-ups. “They were not afraid to go to a place that had been unproven and because of it, many of them have been able to benefit from valuable experiences learned when you are part of a small team working to grow a business or when you have an individual investing in your career because your success is tied to the business’s survival.” She cites her time working for a start-up group at WorldCom as a risk like that: “I was coming up with the ideas and that really impacted my viewpoint on the rest of my career.”

“They were not afraid to go to a place that had been unproven and because of it, many of them have been able to benefit from valuable experiences learned when you are part of a small team working to grow a business or when you have an individual investing in your career because your success is tied to the business’s survival.”

Over the years, Eckford has learned that it’s not enough to just work hard – that women need to promote themselves and develop a network of allies who will help promote them. “As a black woman I had worked so hard to just fit in over the years, it felt unconscionable to try to stand out,” she says, “and yet, you get to a point in your career where it’s critical if you’re going to progress. Most likely, your male counterparts are not holding back.”

She says that speaking up and sharing your unique perspective is what will make people remember you. “I’ve worked so hard to get the seat at the table, and when I got promoted to managing director I really thought about how I wanted to use that.” Eckford knows that even if was her stellar resume that got her in the door, it is the sum of her experience that differentiates her in meetings.

She knows that her clients appreciate the different perspective and voice that she can bring and believes that all organizations can benefit from incorporating diverse perspectives to their governing bodies. She firmly believes that women need more board representation. “Even as we look for more diversity in portfolios, that decision tends to be determined at the board level. We have to have a more diverse board calling for diversity in our portfolios.”

Walking the Walk

Eckford is active in a group at Cambridge Associates that founded a Diversity Council, which encompasses employees of different ethnicities, genders and sexual orientation through all levels of the firm.

She knows that her firm is interested in the business case for diversity – and that clients care. She says that in the past year, they’ve talked frequently about the barriers for women and minority managers. “We’re making progress, but there’s a lot of work to be done,” she says.

As if her busy professional life wasn’t enough, Eckford also makes time to give back outside her firm. “Nonprofit boards have always been a passion throughout my life.”

By Cathie Ericson

/by

Men Who Get It: Phil Porado, Content Director, Advisor and Financial Services Groups, Rogers Publishing

,

Phil PoradoAs content director for the Advisor and Financial Services Group at Rogers Publishing, Porado oversees three teams that produce trade publications read by financial industry professionals in Canada. He’s been with the company for 10 years, holding six different positions. Prior to joining Rogers, Porado worked for a variety of publications in the United States in the finance, architecture and political industries and also covered general news at United Press.

“Having held a variety of different journalism and publishing positions really helps as a manager,” he says, “because when people ask about processes you can give them a real answer.”

Following His Mother’s Advice

“I’m a diversity champion because my mom told me I had to be,” says Porado, only half joking. He says that he had an advantage through growing up with a mom who was an early 20th century career woman, which normalized women in the work force to him.

“I’m a diversity champion because my mom told me I had to be,”

After her father died, she went to work to help support her four siblings when she was just a teen as a bookkeeper at General Electric. It was during World War II when women were welcomed into the workplace so she took advantage of the opportunity to contribute to her family’s income. Before her 19th birthday, she was running the payroll department.

Porado said she stayed home to take care of her own children, but continued to do people’s taxes on the side and assisted with the bulk of financial planning for his father’s business.

“I remember her telling me when I was 10 that someday I would be in charge and I would have to advocate for diverse people in the workplace, because I was a ‘privileged white male,’” he said, adding that his family never hesitated to make him aware of the fact that he was better off than many.

Porado admired that his parents modeled an even division of labor and says that his home was very much a partnership, with no one shouldering the bulk of the less desirable tasks.

Given his upbringing, Porado expected it to be standard operating procedure to work with women and was surprised to enter the workforce and find that sexism was still rampant in the 1980s.

“It offended me,” he says, since he had been raised in a different environment. “If you’re fortunate enough to be enlightened, then it’s your responsibility to pass it on.”

Publishing Industry Better Than Most

On the whole, Porado says the publishing industry was better than most, largely because it is a desirable field for women. He found that there were a large number of women who were choosing the field who were not only interested, but what he calls highly motivated to succeed.

“I find that women differ from some of their male counterparts many times because they are looking to learn things and up their game. They are constantly soliciting information they can use to become more skillful, which men don’t do as much,” he says. He has had the experience corroborated by others. In fact, just recently a colleague who was hiring for a writing and reporting job asked him, “Is it me, or do you also find that the woman are just stronger candidates?”

He says that when people demonstrate a willingness and desire to learn, he can facilitate their learning, making a point to actively teach them how they can progress.

That’s the greatest management lesson of all, he’s found, to help people thrive and then get out of the way. “That’s when championing gets interesting — when people whom you’ve taught show signs of eclipsing you. And that’s when you need to be able to point them to someone who might know better, though not everyone is comfortable with that. Mantle passing is hard, but if you are able to identify and help mentor a protégé, then you are doing your job.”

He has found that being a sponsor comes naturally since his focus is always on helping others with their career growth. He believes you have to advocate for promotions for people behind the scenes, and the best way to do that is to speak up for people when they’re absent, giving credit where it’s due.

“I have the uncomfortable position of people giving me credit when I am undeserving since it was an entire group effort, and I am just the leader,” Porado says. He rights the confusion by being quick to name the team members who actually did the work and acknowledging that even though he might have outlined the game plan, they were the ones who carried the ball.

Boldly Questioning Stereotyping

He says that over the years, he has seen the effects of stereotyping and has been bold about questioning it. “I would step up and say, ‘Why not so and so?’” when the situation presented itself.”

“I would step up and say, ‘Why not so and so?’” when the situation presented itself.”

Another way that he encourages inclusion is by always suggesting that other team members join meetings when it’s appropriate. If he does find himself in a meeting where he feels another team member should have been invited, he makes the contributions he thinks they would have made, even deliberately pointing out that if that person was there, this is what they would say. “The subtle message is that you were remiss in not inviting that person and only consulting with me.”

However, he is quick to point out that things are progressing rapidly; whereas 20 years ago a stereotypical mindsight was noticeable, now it is much less of an issue. “I’ve been privileged to see a lot of change in my life, and I often point out to young people that they are living in a world that we hoped would one day exist, and they should realize and appreciate it.”

By Cathie Ericson

/by

Mover and Shaker: Lauren Koopman, Director, PwC US Sustainable Business Solutions Practice

,

Lauren Koopman“The notion of ‘career’ has such a different meaning these days than it used to,” reflects PwC’s Lauren Koopman. “You ask yourself what you are going to be when you grow up, but when I think back, I couldn’t even have named it because it didn’t exist. To get the most out of your career, you have to be very fluid and realize how much change there will be over the course of your life. Don’t feel like you’re hemmed into something and just have to make the best of it.”

Koopman’s observations come from her own career trajectory, including the initial impression that she was going to be in derivatives the rest of her life, and it was just a matter of deciding for which company. But traveling the world allowed her to figure out the new, rewarding career path that she travels today.

Detour Through Wall Street on the Path to Sustainability

Koopman’s first professional position was as a management consultant and manager of e-business during the dot com craze, where her charge was to work with large banks to help them define their internet strategy — helping them switch from “brick to click” as it is commonly known.

That was her first realization that you can’t plan your career too meticulously based on the information you have. “When I was going to school, there was no internet, and then all of a sudden, I was the manager of e-business. The world is morphing so quickly, there’s really no way to look out five to 10 years to identify what you are going to do.”

She decided to return to school to earn her MBA in finance, and there she became intrigued by the complexity of derivatives, realizing that if she could master a technical skill like that it would serve her well. She was subsequently hired by Deutsche Bank and worked on the Wall Street trading floor, which was literally all men. “They used to call the woman’s bathroom ‘Lauren’s room,’” she laughs.

Koopman describes an intense environment that would begin at 7 a.m. when she would familiarize herself with overnight action in Asia and Europe, and then begin monitoring four computer screens and six phone lines.

For five years she worked on the floor, until her new husband, who had just sold his business, asked if she could make it work to travel with him. “I had always wanted to travel around the world so I took a year off and we created our “BC” (Before Child) trip, where we tackled all the harder places to travel, such as India, Beirut, Syria, China, East Asia, the Arctic Circle and Africa.

“It was the best decision I ever made; completely game changing for me,” Koopman recalls. “After seeing firsthand the real issues in the world that people were experiencing, I decided I needed to do something to make a difference.”

Combining her finance background with a second master’s degree, this time in environmental engineering, she began investigating potential options where she could make the biggest impact. She approached it with strategic analysis, creating a database of more than 100 people to speak with at foundations, banks, corporations and consulting firms.

At the time, PwC US was just starting its sustainability practice, and she jumped at the opportunity to build it out and wield true influence, a positon she has held for five years. In fact, she cites her professional role model as the person who hired her, who had the foresight to understand the business benefits of sustainability and the inspiration to build it out.

Though she describes her current position as a complete career shift, she is able to rely on her deep insight in the financial world by focusing on financial service clients. “They appreciate that I am able to speak their language,” she says, adding that even three years ago most of the companies hadn’t even thought about incorporating a sustainability mindset into their investment decisions. “I am proud of how much we’ve done and I am excited to expand our work into asset management and other asset classes.”

Koopman was also recently appointed to the World Economic Forum (WEF)’s Young Global Leaders (YGL) forum, a group selected from around the world to form a next generation leadership network to engage in global affairs. The honor recognizes outstanding and proven young leaders under the age of 40 across business, government, and arts and culture, for their accomplishments, commitment to society and potential to contribute to shaping a better future. Previous and current YGLs include Facebook CEO Mark Zuckerberg, Google Co-founder Larry Page, and Statistician Nate Silver.

Lessons Learned Along the Way

As Koopman has navigated her career, she’s learned the importance of reading people. “I had always assumed people at the top knew everything and were always right, but over the years I’ve figured out that people are people. You have to learn to evaluate your audience and understand where they’re coming from and how to speak to what they need,” she says, adding that understanding people and how an organization works is as important as technical knowledge. “Think about who you’re talking to and their needs.”

She also has seen the value of taking on every opportunity that’s presented without immediately worrying about why it wouldn’t work. “We tend to worry about failure and stay in our comfort zone,” she says. “But there’s so much value in taking on those new opportunities. Even if it‘s something that you don’t think you want to do, inherently you are learning so much from new skill sets and new people. This creates a knowledge and network reservoir you will draw on throughout your career.”

She cites learning by simply paying attention and absorbing as critical, for example times when she has watched CEOs sell an idea to a huge group of people. Koopman also pays credit to the mentors and colleagues she has met through participating in Women in Wall Street.

A Traveling Family

Koopman is quick to point to her supportive, “amazing” husband as one of her inspirations. With a two-and-a-half-year old and a six-month-old, her home life is as busy as her office. And, even though their life-changing trip was designed to hold them over until their children were a little older, they already have robust passports: the little travelers have visited Holland, Canada, Colombia and the west coast of America, along with regular trips to her husband’s family in New Zealand.

PwC US? Or globally?

By Cathie Ericson

/by

Voice of Experience: Laura Rogers, Director, Executive Business Manager, Information Technology, TIAA-CREF

,

Laura RogersYou have to be your own best advocate,” says Laura Rogers. “Sometimes women can shy away from opportunities that they don’t feel ideally suit them, but when you take assignments that are good for your company in the short-term, they can end up being great for your career in the long-term.”

With degrees from University of California at Berkeley, New York University and an MBA from Wharton, Rogers chose a career path in financial services. She has worked for firms such as Merrill Lynch, Citibank, and Cognizant Technologies focusing on leading internal teams make smart decisions based on strong financials and metrics.

Own Your Opinion

Working in the financial services industry after recently graduating can be difficult, especially given its competitive nature. However, earlier in her career, Rogers learned a critical lesson on holding her ground that has enabled her to be successful to this day.

In the period leading up to the financial crisis, when markets were especially frothy, many business units were taking on more risk. Though many in her company at the time wanted to expand into different types of trading, she didn’t believe the right risk management systems were in place in her business unit and advised against some trading they weren’t prepared for, ultimately saving the company millions of dollars in potential lawsuits.

“You have to think about the full vision and take ownership of your position rather than going the easy way,” she says. “I was able to make a significant difference for our division and our clients even though my stance was unpopular at the time.”

Rogers believes that this is a great time for women’s careers, since there is a real drive to engage them and help them succeed. Her advice for women is to have an opinion and own it.

Managing Change through Technology

By owning her opinion, Rogers has continued to carve a successful career path. She joined TIAA-CREF in 2013 and was recently named executive business manager for the production services group, overseeing business management and metrics, the project management office, software licensing and continuous improvement efforts. “TIAA -CREF feels like home to me,” she says, citing the open environment and the company’s mission, unchanged since 1918, to serve those who serve others – focusing primarily on institutions and individuals in the academic, medical, cultural, research and governmental communities. “Its motto of ‘Created to Serve. Built to Perform.’ is a great match for my personality and beliefs.”

In her new expanded executive business manager role, Rogers leads a cross functional IT team which is focusing on analyzing software spend and identifying opportunities for the company to reduce costs. “It’s a role that will allow me to look outside my day-to-day functions and help make a significant difference to our cost structure.”

Rogers says that as IT moves to cloud technology, it will be a game changer in terms of how people engage within the firm. “We are increasingly using the cloud as a complement to our current infrastructure, and incorporating it in such a way that it is seamless to the client.”

Networking for Career Success

Aside from leading cross-functional working groups, Rogers is a strong proponent of cross-functional mentoring. She encourages women at all stages of their career to set up peer networks – both within the company and also outside their particular division and company.

She finds that women have different questions in different stages of their career. This makes it vital to have a group that you can rely on to ask how they handled something, or what worked or what didn’t given a certain situation. “It’s about more than networking,” she says, adding that it’s important to be open and ask for advice, because people want to give it.

She herself has engaged in formal peer-to-peer networking and found it to be a game changer because of the accountability factor. She cites a friend in a similar position in a different company who was reluctant to seek a new opportunity and how Rogers was able to counsel her to try it. “Select someone you trust and seek their advice,” she says. “The further you get in your career, the more reluctant we are to be vulnerable but we still need that guidance.”

Benefits of Women’s Groups

Rogers does not just employ these practices herself, she shares her experiences with her colleagues. At TIAA-CREF, Rogers is involved in three key women’s initiatives.

First, she co-leads a mentoring group that launched in April which has received excellent feedback. It consists of two tracks – women only and mixed groups – with each group having two mentors who work with a group of eight to discuss topics that are both industry-specific and company-related.

Secondly, Rogers is active in the firm’s women’s ERG (Employee Resource Group), which she values because it allows her to get to know others in a wide variety of departments around the company.

And finally, she is excited about TIAA-CREF’s Woman2Woman: Financial Living, an online community where women can connect with both experts and peers to ask questions and share stories and tips related a range of financial topics and goals. “It fits in well with our mission of being created to serve,” Rogers says.

An Advocate for Bone Marrow Donation

Rogers, who is married with three children, enjoys spending time with her family and also is a passionate advocate for bone marrow transplants. While just out of school she volunteered in the pediatric cancer ward of Memorial Sloan Kettering Cancer Center and saw firsthand the immediate benefits of bone marrow donation.

She is a involved with charities focused on this effort including both Gift of Life and Be the Match, and has encouraged family and friends to register for the national bone marrow matching site. “Becoming registered essentially takes no effort,” she says. “If you could save someone’s life, why wouldn’t you?”

Rogers was extremely gratified that her mom in New Jersey was matched with George, a 43-year-old man who lived in England, and was able to save his life.

No matter whether its work related or her personal interests Rogers is a passionate advocate for anything she believes in, owns her opinions and encourages other women to do the same.

/by

Men Who Get It: John Cannon, Partner, Executive Compensation & Employee Benefits Group, Shearman & Sterling LLP

,

John CannonThe message is an important one for women … and for men as well:

“Define what success means for you, and then go for it. When you first start your career, make a point of asking yourself every day where you are going and why, and look to peers and more senior colleagues to find careers and best practices to emulate.”

So says John Cannon, a partner in Shearman & Sterling’s Executive Compensation & Employee Benefits group in New York, who has long been a champion of helping women progress in their careers, both informally and as co-chair of the firm’s Diversity Committee. He volunteered to join the committee almost immediately after becoming a partner 20 years ago and was asked to chair the committee shortly after.

Early Influences Sparked Interest In Diversity

Being a diversity champion has been important to Cannon from an early age when, as a “history nut,” he was deeply affected by what he perceived were the many injustices committed in the country over the years against minorities, women and those who didn’t belong to the dominant groups of their times.

Cannon carried that ethos into his career, and when he began practicing at Shearman & Sterling in 1985, he decided to look for ways to help fellow lawyers who did not as obviously “fit in” as well as he did — a self-described private school and Ivy League- educated heterosexual white male.

“While I felt confident in my own ability,” he recalls, “I was certain that others of equal or greater innate talent but different backgrounds than mine would have a much more difficult path to professional success ahead of them, and I wanted to do something.”

He was also influenced by the fact that many of his closest friends, mentors and colleagues at the firm have been women and people of color, including his practice group, which for many years has been a majority female.

Championing Diversity throughout the Firm

In his various firm administrative and management capacities over the years, Cannon has focused on advocating for women at the firm and for the issues that have been important to them.

During his time as co-chair of the firm’s Diversity Committee, he helped establish a number of successful associate-led affinity groups, such as WISER (Women’s Initiative for Success, Excellence and Retention), which has galvanized women associates in the firm for networking, business development and leadership skill enhancement. He has also been a supporter of subsequent women-focused programs, such as a Women Partners Initiative, regular Lean In circles, a social media presence that includes @ShearmanWomen on Twitter and a Shearman Women showcase page on LinkedIn, as well as active participation in Ellevate, the professional women’s network founded by Sallie Krawcheck.

But more meaningful to him has been the mentorship, encouragement and assistance he has provided to female colleagues, from professional guidance and career sponsorship to a role as a sounding board and informal advisor.

Addressing Blind Spots

Cannon knows that it’s crucial to avoid subconscious bias or stereotyping by maintaining constant self-scrutiny — questioning one’s initial reactions to a person or work product, and then examining even more closely the subsequent judgments that might appear to be well-considered and open-minded.

“Although I have undoubtedly failed on many occasions to objectively assess each person with whom I have worked based on his or her own individual merits, I have not ceased cross-examining myself,” he says.

The firm’s Diversity Committee has dedicated time and effort to combating the effects of stereotyping and unintentional bias, principally by keeping itself informed of the performance reviews and career development of diverse associates and intervening where appropriate. “We have tried to impress upon our partners across the firm that despite our best intentions, we are prone to making assessments of other people based on mental shortcuts, including both conscious and unconscious assumptions about the backgrounds, talents and character traits of the members of various groups,” he says.

Leading by Example

“On diversity, as with other matters, the members of an organization take their cue and model their behavior on those who are admired and acknowledged as the most powerful and successful within the organization,” says Cannon, who has consistently advised firm leaders to confidently express their commitment to diversity while also taking concrete steps to help advance the careers and leadership opportunities available to women and other diverse individuals within the organization.

For example, he encourages leaders to actively seek out and personally encourage women and other individual members of non-dominant groups. He has seen that play out at Shearman & Sterling, which he believes has many leaders who have accepted this responsibility and are fully committed to increasing inclusiveness.

Although he notes significant progress in the profession since he joined it 30 years ago, he says that it still strikes him how relatively modest the gains have been in the representation of women and minorities among the most senior leadership ranks. He cites as an example his graduating class at NYU Law School and his summer associate class at Shearman & Sterling, which were roughly 50 percent female.

“Had you asked me then to predict what percentage of the partnerships at the elite law firms would be women by 2015, I would probably have answered 40 percent or so when in fact the actual number is about half that,” he says, adding that similar observations can be made about minorities.

“The bottom line is that much work still needs to be done to promote diversity in our profession,” he says, adding that as law becomes an increasingly competitive business in a challenging economic environment, the market may hold sway in law firm diversity efforts. “Clients regularly insist that diverse teams staff their matters, and I expect that they will continue to reward the law firms that perform best in this regard.”

By Cathie Ericson

/by

Voice of Experience: Tina Youngblood, CEO of Spencer RE & Vice Chair of Spencer Holdings Company

,

Tina YoungbloodTina Youngblood (formerly Mallie) began her career as the first woman professor of accounting, with a PhD, to receive tenure from Miami University. From there, she has carved her pathway to success with the force of lions and a graceful ease. After 7 years at the University, Youngblood took her sabbatical in New York City. During that time, she decided to leave academia for an opportunity to work for PricewaterhouseCoopers as their global chief of staff. When PwC’s CEO, Jim Schiro, left the company to lead the then failing Zurich Insurance Group, he took two people with him—Youngblood was one of them.

“This was definitely a watershed moment in my career”, says Youngblood. She spent two and half years working with Schiro in Switzerland before returning to the United States as Zurich’s Chief Administrative Officer in North America. Again, she was the first woman ever to hold this position, managing human resources, governance and “all functions of the company that were not directly related to insurance.” From there, she moved from one promotion to the next. She became the first woman to run Construction Services, and then head of Direct Markets for Zurich North America Commercial where she was responsible for overseeing the company’s insurance offerings to businesses that service cars, trucks, motorcycles and auto recyclers. In total, Youngblood held 5 different positions in her 10-year run with Zurich, addressing new challenges without pause or consideration of what it might mean to be the “first woman” over and over again.

“This was definitely a watershed moment in my career”

With a diverse set of management experiences, Youngblood moved on from Zurich to become US CEO of Cunningham Lindsay. She has served as Vice Chair of Spencer Capital Holdings since 2013 and has recently been named CEO of their subsidiary, Spencer Re in December of 2014.

Youngblood took her time when looking back over the years to find her proudest moment, “This is a tough one for me because I have had an incredible career with lots of opportunity.” But once she has decided, she is clear. While head of the Direct Markets group at Zurich, Tina was responsible for putting together a team of people who would turn around the company’s bottom line in only a couple of years. “Putting together that team and building a culture of transparency and turning the company around from the employee engagement perspective, making it a place that people were proud to work, and leading them through the process was a very proud and gratifying experience. It was a tough decision—to save 600 jobs we had to get rid of some—but because we were honest, we transformed the business from a financial and cultural perspective as well.”

Listen before you leap

If Tina could pass a bit of advice to her younger self, she would counsel her on the art of communication, “It is 90% listening and 10% talking.” Luckily, she learned this lesson early in her career when she was a professor. “I had a student ask me a question, and I answered her. She stared back at me blankly and I knew I hadn’t gotten it right. When she asked me for the third time, I repeated her question back to her, and when I did that, it was wrong. We got though it and it was a great lesson for me then as it still is today. Every single day of my career and my life, I see how active listening is the most essential part of communication. I can’t tell you how many times I’ve been in a board room, listening to a discussion between two people who are talking about two completely different things. I say, ‘Hey, do you guys even realize you are talking about two different things?’”

Breaking from tradition

Not surprisingly, Tina sees a lot to be excited about in her new position, “we have a tremendous opportunity that will allow us to make a real difference in the company and the industry.” For customers, she is excited about the unique options that Spencer Re will be able to offer as a result of the ongoing consolidation in the insurance industry. “We are in a unique place right now that will allow us to have new conversations with stakeholders who haven’t previously been at the same table. There are a lot of new options outside of the traditional offerings when we think of the reinsurance industry.”

“we have a tremendous opportunity that will allow us to make a real difference in the company and the industry.”

It is with this same good business sense that Youngblood approaches the many challenges facing women in the workforce today. “As a woman who has been in a male dominated industry for my entire career, I think it is always possible to overcome the barriers. A lot of times the barriers are because of expectations—there are expectations of women with a particular role that they will succeed in, there are lots of them. Some of them are self-imposed and some are imposed by the industry. There are jobs traditionally held by women and those that people expect to be held by men. I’ve never felt like there was anything I couldn’t do if I set my mind to it. It’s never really occurred to me that I’m the only woman or the first woman. It’s more about how I can contribute, this is how I can add value. I just look at other people as people.”

Value integrity

Obviously, this perspective has served Tina well. She advises her mentees and other young women in her industry to remain true and just be who they are, right down to their haircuts. “I used to have longer hair, I was given advice to cut my hair, and wear my glasses. I thought, ‘Why would I do that, and what does that have to do with anything? At the forefront of everything is your integrity – when you put your head on the pillow at night, you sleep on your integrity, and that’s all you have. If there is something that you don’t think is right and it goes against your belief system, then you shouldn’t do it. Don’t forget your core, your purpose, as they say.”
Youngblood feels that Spencer has a culture that supports her own sense of integrity. “One of the reasons I took this job is because of the culture that we are building is all about retention, advancement, education and values.”

Tina served as the head of women in leadership group at Zurich and says that mentoring is still her favorite part of the job. Finding young people to mentor is an essential part of her plan as she works to build and grow Spencer Re.

Share your blessings

As the surviving sister of a younger brother with special needs, Mallie has found great satisfaction in working with the St. Michael Special School in New Orleans. The relationship began while she was with Zurich. The school serves children of all ages; giving them the education and support they need to be their best selves. “There are opportunities to serve everywhere. If you are blessed, I believe you should share.”

In her free time, Tina “sincerely enjoys” the game of golf. Still a resident of Kansas City, she spends a lot of time traveling for work, but still loves to travel for fun as well.

By Rebecca S. Caum

/by

Voice Of Experience: Paula Smith, Senior Vice President, Head of DC and College Savings Investments at Voya Investment Management

,

Paula SmithPaula Smith learned early on that while your career may take twists and turns, as hers has, there are fundamentals that will serve you well throughout. And for her, a key one is to cultivate relationships for the long term. “We are in a people business, whether we sit in product, distribution, finance or portfolio management. Networking doesn’t mean we have to spend hours going to lunch or drinks, but rather realizing that your contacts provide as much enrichment as any training, reports, seminars or meetings will.”

Smith’s first position was in human resources after a three-summer internship at Bank Julius Baer. While it wasn’t her intended starting point, it was one that proved serendipitous. She says now that her involvement with employee benefits, specifically the 401(k) program, allowed her to see first-hand how these plans worked, and the struggles for plan sponsors in getting people to join in the plan and invest the right way. Smith developed an instant liking to the details of retirement plans, specifically the importance of the investment options, how they were marketed and what they could do if used the right way.

That experience offered her insight into the importance of focusing on building skills. “It’s not about the individual job or role as much as the skills you can take away that can help you in your broader career.”This later included an MBA at Fordham University to help round out her business skills.

Soon after her stint at Julius Baer, Smith decided to move into the business side within financial services, and found a role developing and managing defined contribution/401(k) investment products and services at Sanford C. Bernstein, where she discovered her background with employee benefits was the ideal stepping stone.

From there, Smith has spent the last 20 plus years largely within product management for retirement and college savings plans at firms like J. & W. Seligman and Columbia Management – building businesses, teams and strategies, and trying to meet challenges as the financial services industry morphs over time.

“Though I didn’t have a very specific idea of where I wanted to be, I was lucky to identify a particular aspect of my first job that I loved and create a career out of it,” she said. “I still enjoy the ins and outs of retirement plans – investing, the changing rules and landscape and how, at the end of the day, helping people plan and save provides peace of mind and a positive future. This keeps things fresh and new.”

She says that she has tended toward roles where there is a building aspect, and that has provided a common thread of achievement over the course of her career. “I’m very proud of the growth of the various product lines I’ve worked on over the years. We move so quickly in our day-to-day lives, that it’s often hard to see what we’re trying to accomplish.” She says that an interesting emerging area is work they are doing with plan sponsors to help shape how they approach their DC plans.“Retirement is probably the single most important financial goal on anyone’s mind, and the work being done in our industry to help people prepare for that is so exciting.”

Lessons Learned Early

Smith had always assumed that if she worked hard, building a career would be easy, similar to how delivering on assignments in school earns you a high grade.

“But the truth is, while hard work is a very large part of it, very often it’s making sure people higher up know that you want to take on additional responsibilities,” she said, adding that it’s crucial for young women starting out to make sure that people know what they’re doing within the organization.

Early in her career she found that too often people make the mistake of silently getting the work done but rarely talking about it. “It was an important lesson, and I am cognizant of it to this day.”

Even so, she believes there is no substitute for putting in the time and effort and rolling up your sleeves to get things done, making sure that you have considered priorities to avoid devoting time and effort to activities that simply don’t matter that much in the end. “Always focus on what will help move the business forward or meet key goals.”

And, speaking of sleeves, those can have an impact on your career too. Smith advocates dressing for the job you want and not the one you have.While a bit cliché, someone offered that advice early on and it stuck.“As the culture becomes more casual, dressing well puts you in the right frame of mind and demonstrates your professionalism to others.”

Taking Smart Risks

In many cases, Smith has found that women tend to believe they have to be experts or have all the answers before they’re ready to take on a new challenge. But being thrown right into something where she didn’t necessarily have the background or expertise helped her throughout her career.

For example, when given the opportunity to launch what was a brand new product in the industry at the time – a 529 college savings program — there was no blueprint. Therefore it came with challenges, such as state involvement and unique product and regulatory requirements, which created some trepidation at first. “Sometimes it’s frightening, but in some ways, not having all the answers provides that continued learning that so many of us desperately crave,” Smith said.

Smith has found that these larger roles that involved new skills, such as leading a sales team, or being responsible for a very big budget, have provided some of the best learning moments of her career, as she found out that she enjoyed it and was successful at it.

Now, she says she would never wait for the expertise or having a large knowledge base before delving into new projects. “If you are open to learning and ask the right questions, and bring people to the table with their own knowledge, then taking on new challenge should be exciting rather than a cause for anxiety.”

In addition, success comes from being deliberate about letting people who are expert at a particular part of a project be that expert and lead the way. “When managing large business initiatives, you have to let other people play their critical role.”

Sponsors and Role Models Can Guide the Way

Smith says she has been fortunate to have had great sponsors throughout her career, both men and women. Interestingly, sometimes that sponsorship came from people who were otherwise viewed as difficult within the organization but nonetheless were helpful in shaping her path.

While she doesn’t have one specific professional role model, she has identified several who have offered ongoing career lessons – those who have a career trajectory she’d like to emulate, those who present with effectiveness, those who have a positive way of effecting change, and others who have been a touchstone in balancing her personal and professional life.

She advocates looking around deliberately to decide who has the traits and skills you would most like to have rather than choosing one person as a role model.

Family Travel

Right now, Smith says her time is divided between career and family. With a husband who is a stay-at-home dad to their two daughters, ages six and three, Smith knows it’s important for her to spend her time at home really focusing on them to recharge.

The family enjoys traveling together. “Having various trips planned throughout the year, even if it’s just for a weekend, or even not too far away, gives me something to focus on and to have my children focus on as time we’ll spend together. This goes a long way for all of us.”

By Cathie Ericson

/by