Tag Archive for: Op-Ed

Op-ed: If We Want LGBT+ Talent to Succeed, Leaders and Allies Need to Stand Up and Be Counted

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LGBT flag featured

By Jon Terry, Diversity and Inclusion Consulting Leader, PwC UK

Growing up in multicultural London, I saw how diversity can enrich our communities.

My childhood experiences helped to inspire my passion for strengthening diversity and inclusion in the workplace and focus on doing so within my internal and client-facing roles at PwC. From fresh perspectives to stronger engagement and motivation, the power of inclusion is something I see right across my work with colleagues and clients.

What’s also clear to me is that businesses prosper in an environment that enables all their talent to thrive. For LGBT+ talent, as with all employees, this means ensuring that they can realize their full potential without barriers and bias. It also means creating an environment where LGBT+ talent can feel safe to be their true selves and fully participate in the workplace. Just as I can talk openly about my wife and what I did at the weekend, my LGBT+ colleagues should be able to engage with their colleagues without feeling the need to be guarded or closeted.

Are businesses around the world creating an environment where LGBT+ talent can thrive? Are businesses realizing the full benefits? These are some of the key questions addressed in Out to Succeed: Realising the full potential of LGBT+ talent, a survey of corporate leaders and high performing LGBT+ talent, which was carried out earlier in the year by PwC in conjunction with Out Leadership, the global LGBT+ business network.

The case for inclusion

The business case for LGBT+ inclusion comes through loud and clear from the survey findings. Around two-thirds of the LGBT+ employees taking part believe that having a supportive focus on LGBT+ talent has given their organization a better understanding of customers’ wants and needs. Employers are even more emphatic, with nearly 90% believing that a supportive LGBT+ focus has enabled them to gain a better understanding of customer demands.

In a competitive labor market, inclusion is also a talent differentiator – more than 80% of employees believe that having an openly supportive focus on LGBT+ has provided their organization with wider access to the best talent. Almost all the employers we asked agree.

Being your true self

Yet, while progress on inclusion is being made – more than 80% of the LGBT+ employees in our survey feel comfortable being out at work – support for LGBT+ talent is still falling short in many organizations.

One of the most telling findings is the two-year gap between the median age when gay male participants came out to family and friends (age 21) and when they come out at work (age 23). Among women, the gap between coming out in their personal and professional lives is an even wider at five years with the average age of coming out at work then being 26. This reluctance to be their true selves at work should be a cause for concern for companies that think they’re doing enough to create a safe and supportive environment.

It’s also telling that even among the openly LGBT+ talent in our survey, a high proportion prefer to cover aspects of their lives and behave in a guarded way in the workplace. Two in five avoid mentioning their life outside work. One in three have kept quiet when they’ve heard negative comments about LGBT+ people. The fact that so many LGBT+ professionals remain guarded not only hinders organizations in recruitment and retention, but, more importantly, this hinders the careers of LGBT+ professionals.

Realizing potential

And this uncertainty extends to opportunities for advancement. Career progression is the number one priority for the LGBT+ developing leaders in our survey. The majority according to the survey, see LGBT+ specific training and development programs as important elements in making them want to work for an organization. Yet, less than 30% of the businesses we surveyed have programs specifically focused on the retention, development and progression of LGBT+ talent. Many of the LGBT+ employees who do have access to such programs aren’t even aware that they exist.

It is our belief that if LGBT+ employees don’t feel they can realize their full potential within their current organization, they will vote with their feet by looking for opportunities elsewhere. In turn, businesses will miss out – only 35% of the LGBT+ employees in our survey believe that their company leverages LGBT+ inclusion for business advantage.

True inclusion

So how can businesses give LGBT+ talent the confidence they can succeed within their organizations? Drawing on the survey findings, the Out to Succeed report sets out five key recommendations for promoting real equality and opening up the full business benefits of LGBT+ inclusion:

1. Set the right tone from the top and engage with CEOs
2. Create clear pathways for career progression
3. Stand up and advocate for LGBT+ equality
4. Build and empower LGBT+ ally networks
5. Create inclusive communications

What comes through most strongly for me is how important it is for leaders to be active advocates for LGBT+ equality and inclusion. When the LGBT+ talent in our survey were asked about their priorities for creating an inclusive organization, more than 90% pointed to a leader who is prepared to be a visible and vocal LGBT+ ally. This includes both LGBT+ and non-LGBT+ executives. Leaders set the tone from the top and ensure that inclusion for all minority groups, including LGBT+ employees, is an organization-wide priority. They can also help give LGBT+ employees the confidence that they can be themselves and succeed within the organization.

Sometimes, however, speaking out and being an active ally creates challenges. There are many countries where homophobia and discriminatory laws are still prevalent. Even in relatively liberal societies I know of colleagues who’ve received online abuse for supporting developments such as equal marriage. In turn, some leaders may be nervous about saying anything about LGBT+ issues in case they say the wrong thing. Yet this can be the worst thing to do, as LGBT+ employees may assume that the silence signifies a lack of real support. Leaders can’t hide or ignore these issues – they should stand up and be counted.

My own experiences as an LGBT+ ally and support for groups such as our GLEE network have been both eye-opening and life-affirming. It’s fun to take part in network events and if people hear me speaking or see me at these events, they’ll know I’m on their side and that they can come to me if they need my support or have an issue at work.

So, everyone has a part to play in creating genuinely inclusive organizations. And leaders should be at the forefront as allies and role models. If you as a leader stand shoulder to shoulder with your LGBT+ employees, they can deliver their full potential in support of your organization.

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OP-Ed: What Happened After International Women’s Day 2017?

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Nicki-Gilmour-bioBy Nicki Gilmour

There was a flurry of activity for international women’s day this year, observationally more than usual and that could be correlated with the determination of some to deny women equality in a fairly overt way or it could just be a coincidence. You decide. There were hashtags such as #Beboldforchange, there were marches and a strike concept (A day without women), there was a designated color to wear (red). What does it all mean? And where are we really at?

Well, let’s have a quick recap of a small slice of life regarding NY based IWD activities as a microcosm for awareness of first world issues on this day which is mostly about third world women issues. However, in many ways IWD represents why we are going in circles with diversity and gender work.

Statestreet erected a statue of a little bronze girl staring in a defiant manner at the bull of wall street. That famous icon that can be construed in all sorts of ways, but mostly it is a bull representing good markets (bull markets). Next, some young white idiotic man accosted the statue in a suggestive sexual manner totally reinforcing in part why it was there in the first place. Backlash to this surprised me as not so long ago this would have been considered a drunken rite of passage so maybe we are making progress or maybe we are just more citizen journalist than ever. Then, in the spirit of no good deed goes unpunished and what was a good social statement from Statestreet (and marketing for the gender index SHE) quickly turned into curiosity of just how many women they have in high places. Also, the statue has now been removed as it was always a temporary erection, if you will pardon the pun when perhaps we should be asking why it couldn’t stay there more permanently if we are to remain mindful of the lack of parity?

Are we getting anywhere?

It seems progress is definitely not linear to anyone really looking at the macro side of it. In the myth of the ideal worker research by Catalyst, we see what we know to be true, the tactics that work for men to advance doesn’t not apply to women necessarily in equal measure and the piece in HBR back in 2010 interestingly points out the importance of one’s early managers.

So how can we have conversations that matter? Conversations that progress things and that engage people and then create actual actions? Beyond the politeness and avoidance of things that matter in an increasingly weird and fragmented world where everything is accused rightly or wrongly to be politicized, how do we talk to each other?

The first step that we need to take, I believe, is to recognize there isn’t equality everywhere at work currently. I am not talking about society at large, instead this is a focused narrower conversation as it pertains to executives and professionals but certainly some of this applies more widely without doubt.

To recognize a lack of level playing field, sometimes you have to have awkward, painful conversations with people who may have differing viewpoints than you. It does take bravery to have bold conversations at work as there is an element of risk and that is usually on the less powerful individual in that bold conversation. On International Women’s Day 2017, Catalyst held their annual conference and awards dinner while revealing their new initiative called the Catalyst CEO Champions For Change stating it to be transformational for diversity and inclusion because more than 40 high-profile CEOs and top leaders, many from the Catalyst Board of Directors, have pledged to do even more to accelerate diversity, inclusion and gender equality within their organizations. Curious to the mechanics of how this will actually work and impact real change for the women in the trenches, Catalyst assures me that this is different due to the fact that the companies that have signed on will share data on the representation of women in their workplaces with Catalyst, so that collective progress can be tracked, analyzed and reported. They state that,

This (initiative) is a good example of companies understanding that there is a reason to think we might have an issue that can actually be solved.”

Krista Brookman, Vice President, Inclusive Leadership Initiative, Catalyst weighs in on the importance of leadership when it comes to diversity,

“Leaders can ensure that women are accelerating in their workplaces by committing to visibility, access, and equity. That means that women have access to high quality mentors and sponsors for women, that women are considered for “hot jobs” – high profile, high visibility, and international assignments, that women have access to the unwritten rules (generally unspoken workplace norms and behaviors), that leaders are intentional and about making women’s achievements visible, that leaders interrupt bias and stereotypes in their choices and decision-making, and that leaders understand, develop and practice inclusive leadership skills and behaviors with men and women on their teams.

Thirdly, there has to be action, execution and accountability in the middle ranks and this is often a tricky factor in the success of diversity work and getting managers involved rather than handing them HR policy is the way to go.

Does the solution start with you and I?

A panel at the conference discussing how to engage in conversations about Gender, Race and Ethnicity in the workplace stuck me as interesting as intersectionality is often where the wheels come off and division of people happens based on social identities, wealth, and life experiences amongst other stuff. I caught up with Jennifer Allyn, Diversity Strategy Leader for PwC in the US, after the panel that she just had sat on and she recounted how bold leadership is needed to create a culture where dialogue can happen. Jennifer comments how PwC recognized that you cannot just ignore tragic current events as people carry that around emotionally and have feelings about issues either way. She states,

“After the spate of police shootings last year, our CEO, Tim Ryan sent a message asking everyone in the firm to have conversations with their teams about what happened. It was an explicit invitation to talk about race and the trust gap in society.

Tim Ryan’s stance on tackling tough issues is not run of the mill but neither is his appointment of the most diverse leadership team in the firm’s history consisting of four white women, three women of color, four men of color, and an openly gay partner on the team.

Jennifer continued that it is best to assume your colleagues have good intentions because “being self righteous isn’t helpful in a difficult conversation”. She states,

“If your goal is to learn from someone else’s perspective, the conversation has to be reciprocal. You have to do more listening than talking. The panel moderator Dnika J. Travis, PhD, Vice President and Center Leader, Catalyst Research Center for Corporate Practice said it best – ‘you take fear with you’ and the biggest humility is understanding that other people don’t have the same experiences that you do.”

There is nothing to fear but fear itself and if there is an action to take away from International’s women’s month perhaps it is to spark up a conversation with someone who has opposing views and just hear them.

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Op-Ed: What I’ve Learned as a Woman in Technology

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Women-on-computerBy Avis Yates Rivers

As a woman and leader in technology over the past 30+ years, I have seen a lot. I have witnessed and experienced the tremendous progress we have made. Yet we still have a long way to go to reach an equitable playing field in attracting and retaining more women in technology. Not to mention, leading!

It is undeniable that women leadership has had a successful impact in the world of business. Currently in the US there are just over 9.4 million women-owned businesses generating revenues of $1.5 trillion — up 79% in nearly a 20 year period. According to Dow Jones Venture Source, analysis of more than 20,000 venture-backed companies showed that successful startups have twice as many women in senior positions as unsuccessful companies. Tech companies led by women delivered higher revenues using 30-50% less capital. They were also more likely to survive the transition from startup to established business.

Yet, the overall percentage of women in technology is woefully low. In 2015, women made up 25 percent of computing-related occupations. The retention rate is even more troubling. In the high tech industry, the quit rate is more than twice as high for women (56 percent) than it is for men.

The sad and hard truth is that Women in STEM also were more likely to leave in the first few years of their career than women in non-STEM professions.

I was fortunate that early in my career I got involved with technology. I worked for Exxon Corporation in NYC in various staff positions and then made the jump to sales — selling Exxon’s line of office technology on Wall Street. I immersed myself in the technology, early as it was, and found that I had a natural affinity to it.

More than any other role, Sales prepared me for 31 years as an entrepreneur in so many ways —-it taught me to be courageos and fierce every single day!

These qualities serve me well in my current role as the Chief Executive Officer of TCGi. It is my responsibility to craft the vision and strategy for the firm. I also am chiefly responsible for cultivating and managing excellent client and partner relationships.

Life as a CEO keeps me on the go 24/7, but it is the giving back that completes the circle. Sharing the experience of my journey, lessons learned, successes and failures with women who are entering the field will help them tremendously.

Being a successful woman leader in technology inspires me to want to see more women of color participate and succeed in this field as well. My work with NCWIT (National Center for Women & IT) supports this desire. I am an active Board Member as well as the National Spokesperson for the ‘Sit With Me’ Campaign.

Early education is key to attracting more girls, women and people of color to Tech. Another is mentorship and advocacy. Senior Leaders must actively advocate for and sponsor diverse candidates for leadership positions within corporations. With too few women in tech positions and tech leadership roles, it is impossible for girls and women to aspire to positions or cultures where they see no one who looks like her.

Women have made great strides in the workplace today, and we shouldn’t downplay this progress (0 CEOs of Fortune 500 in 1996 and 20 years later there are 21). But we need to accelerate progress—and I believe progress in increasing women in leadership goes hand-in-hand with increasing women in technology.

Conclusion

Technology is still a very male-dominated industry. What that means is the technology being invented by largely homogeneous groups (White and Asian males) isn’t as deep and rich as it could be. Once women and people from all cultures, ethnicities and backgrounds begin to fully participate in the invention of technology, we will solve societal problems in a mighty way and ultimately change the world!

Avis Yates Rivers is the President and CEO of Technology Concepts Group International, LLC, (TCGi), an asset, expense and procurement management firm. Ms. Yates Rivers has worked tirelessly to increase the development and utilization of minority and women-owned businesses in both the public and private sectors. She has held leadership positions in various supplier diversity advocacy organizations. Ms. Yates Rivers is also a staunch advocate for increasing girls’ and women’s participation in Information Technology. She is on the Board of Directors of the National Center for Women and Information Technology and serves as the spokeswoman for the organization’s Sit With Me campaign.

You can learn more about the lack of women in technology and Avis Yates Rivers by purchasing her book ‘Necessary Inclusion: Embracing the Changing Faces of Technology’ which will be in bookstores and online in early December.

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OP ED: Men should be Gender Champions, so I started with myself.

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John KeyserHow can it be 2015, and yet brilliant and talented women are still stuck in the pipeline? The “glass ceiling,” coined way back in 1979, is still impenetrable for many women. To a senior businessman like me, this is misguided and unacceptable.

So I recently published a book to do something about it. Make Way For Women: Men and Women Leading Together Improve Culture and Profits documents the overwhelming evidence that companies led by women and men together are more profitable and sustainable. Also in the book are clear strategies for making this culture change happen across industries.

A little background.I have held high-level executive positions in the corporate and not-for-profit worlds for 40 years. During this time I have worked with many highly effective leaders, many of whom are women.These women inspired others with their business smarts and their people skills, and that is leadership.

Yet, while a few of these highly skilled women made it senior leadership positions, way too many were limited by that damned glass ceiling. And yet men at the top would never admit that. Why? In my mind, it’s because men tend to make assumptions about women. “Yes, she’s very capable, but her family responsibilities will prevent her from traveling as necessary, or as a woman, she can’t handle our largest and most difficult clients.”

I hear these assumptions by men over and over again, unfounded assumptions, and I know that often these decisions are made without discussion with the women in question. These women are not even asked if they are in a position to take on stretch opportunities!

All too often, a man who is less qualified and has not earned the promotion or assignment will be given the job.

In my opinion, capable women and men leading together strengthen a company’s leadership at a time when highly effective leadership is needed.

(subtitle) Creating equal leadership opportunities for both genders?

In my experience, women need advocates in the C-Suites to create pathways to leadership. For example, a very accomplished woman I work with in my coaching practice wanted to continue to advance within her company. The next step would be a seat on the management committee, all male.

She was given the opportunity to join the committee, and she was certainly nervous. Her strategy was to listen intently, be ready to handle negativity and criticism toward her with grace and then to thoughtfully offer her ideas. To come out from behind herself, to believe in herself and her voice.

So she spoke up and sure enough, there were men who shot down her ideas, yet she learned to roll with it, to keep speaking up until she got comfortable with how it worked. And that persistence is how she broke through the glass ceiling to become one of the very top executives in the company, a true leader.

With the help of my friend and a writer, Adrienne Hand, we undertook the mission of the book Make Way for Women.

The first part of the book identifies research studies that validates that companies with gender diverse leadership outperform companies that do not have as many women in key senior positions.

I also share my own views and experience, and those of 45 successful men and women we interviewed including Nicki Gilmour, the Founder and CEO of theglasshammer.com. We selected these men and women as they are highly respected in their fields. The men we spoke with understand the value women bring, and the women are highly accomplished and skilled leaders who are succeeding in male-dominated environments.

I hope the book is good as the messages are, I believe, very important!

Now is the time to be forward thinking leaders, be out in front of the change that is coming, and help it happen! I started with myself.

By John Keyser

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Op-Ed: Ana Botin got promoted on merit not nepotism.

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In September 2014, Ana Botin succeeded her father Emilio Botin at Santander and has been named the top female banker in Europe by Bloomberg.

This appointment makes Ana the first woman to chair a global bank. She has worked hard to win this position and has positive endorsements from Citi’s ex chief Sanford “Sandy” Weill.

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OP-ED: Why what your company does the other 364 days of the year beyond International Women’s Day is what matters

Nicki GilmourIn celebration of 2014’s International Women’s Day (IWD), and in keeping with the mission of The Glass Hammer to inform, inspire and empower you in your career, the many interesting, useful events that IWD creates will be covered extensively here throughout the month. Instead, today let’s talk about the elephant in the room; what is your company doing every other day to ensure that systemic biases are removed so that you thrive, not just survive?

Organizational culture, the often tacit and engrained ways that work gets done in your firm, is where the rubber meets the road for diversity, despite it often still being treated like the entrance checklist to Noah’s Ark. Observing the behaviors of leaders and managers will tell you a lot about your potential to get that corner office. Practically speaking, you can start to examine what actions get rewarded, what gets tolerated, what gets rewarded and who gets authorized to lead.

A good example of someone who fell foul to how things were being managed at their firm is Ina Drew and the London Whale scandal, which demonstrated that doing your job sometimes isn’t enough since silent endorsements of other people’s bad behavior, or even failure to act, can sink you. Ignore your people’s behavior at your peril is advice for a leader of either gender, but there is an added dynamic of having to prove yourself as a female leader.

Will we see change by 2020?

We all want to say yes. We all want to say we live in a post-bias world where meritocracy rules. In a recent survey by Accenture for International Women’s Day, 70 percent of the 4100 respondents globally said that the number of women CEOs will increase by 2020; with 15 percent believing the increase will be significant. Whilst admiring this optimism and hoping these results to be true, due to the absolute lack of growth over the past six years, this scenario is hard to envision. Data and history show the contrary, and I think there is a huge behavioral gap between what people think they want and consciously voice, and then what they unconsciously do.

Recently, I was involved in a career session where I presented research by a colleague of mine who extrapolated the “Think Manager, Think Male” research to include further dimensions around “Think Manager, Think Straight Male.” The respondents to the survey were aged 18-28 and were mostly females based in NYC. The results were surprising, with the survey revealing that respondents believed that straight men still had more leadership traits than straight and gay women. Interestingly, gay men were assigned attributes that least lined up with what they thought a successful manager looked like. Stereotyping is real. I am pretty sure if you had of asked these women if they wanted to be CEO, they would have said yes. Yet they are authorizing the other gender to do the job based on just that –their gender (and the intersection with their sexual orientation as straight).

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OP-ED: Next Generation Diversity: Developing Tomorrow’s Female Leaders

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diverse women in the boardroomContributed by Aoife Flood, based in Dublin, Ireland, Aoife is Senior Manager of the Global Diversity and Inclusion Programme Office at PricewaterhouseCoopers International Limited.

Saturday, 8 March, marks International Women’s Day. As we celebrate the achievements of women in the workforce and beyond, my advice for leaders is don’t limit your focus to the gender leadership gap.

We know that organisations the world over are currently challenged with a lack of women in leadership positions, and concerned with the competitive and financial toll this could mean for their organisation. However, to achieve sustainable change CEOs must be committed to driving parallel efforts which tackle enhanced leadership diversity in conjunction with systemic change efforts targeting their workforce from day one. Organisations need to be focused on developing talented junior women now for future leadership roles – because when talent rises to the top, everyone wins.

At PwC Diversity and Inclusion is a strategic priority. We recognise that diversity is fundamental to the success of our business strategy and with the sponsorship of our Global Chairman, Dennis Nally, we are working hard to get this right. But we also recognise that to do this PwC, like other organisations, must first understand how to attract, develop and retain female millennial talent.

We are passionate about this, so to mark International Women’s Day this year we are launching the research based report Next Generation Diversity: Developing tomorrow’s female leaders which focuses on the attraction, development and retention of the female millennial.

A New Era of Female Talent

Born between 1980 and 1995, female millennials make up a significant proportion of the current and future talent pool. Female millennials matter because they are more highly educated and are entering the workforce in larger numbers than any of their previous generations. The female millennial has likely outperformed her male counterparts at school and at university and is the most confident of any female generation before her. She considers opportunities for career progression the most attractive employer trait. When it comes to the female millennial we really are dealing with a new era of talent; both in terms of the make-up of the workforce she enters and the career mind-set with which she enters.

The female millennial sounds pretty amazing, right? But how will organisations lean in to this new era of talent so they are successful in capitalising on these stellar traits? The Next Generation Diversity report shares six key themes that matter to the female millennial and positions the difficult questions that employers need to be cognisant of when it comes to this significant cohort of talent.

Female Millennial Demand for Global Careers

Let me delve a little deeper into one of the themes: ‘Global Careers’. I choose this theme because I am a millennial woman who was lucky enough to undertake an international assignment to PwC’s Boston office in 2006. This experience was life changing – throughout my 14 year career it is un-paralled as an experience in driving such an intense level of both personal and professional development. In essence, I know the impact an international assignment can have on a woman’s career.

Millennials have a strong appetite for working abroad, with PwC research telling us 71% are keen to do so at some stage in their career. What’s compelling – and critical for employers – is to realise that this is not a male phenomenon.

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