Tag Archive for: Nicki Gilmour

LGBT flag featuredBy Nicki Gilmour, Executive Coach and Organizational Psychologist

This week and this month on theglasshammer.com we are celebrating LGBT women at work and the Allies that champion and support them. We do this series every year in June since we aim to inspire professional women at work and if you are a gay woman and are out or thinking about coming out then we want to make sure you know you are not the only lesbian executive around. Much like the broader mission of theglasshammer.com, our career advice today in this column is to help you find sponsors, mentors and champions so that you can build your network and connect with people who can ultimately help you. To connect with anyone, both parties need to know a little about each other and build a little trust and that is the number one reason to come out at work. Studies show that if you are not able to bring your full self to work then it is going to be harder to perform, engage and generally stay motivated.

Theglasshammer and our consulting arm Evolved Employer did comprehensive research back in 2012 in both NY and London with LGBT women and one of the conclusions was sometimes it is gender bias that is still preventing us from advancing than our LGBT status. Read the US and the UK research here- some nuances to think about.

I also did a piece of work with my a colleague Dr. Frank Golom at a leading Fortune 100 firm on stereotype threat for LGBT people at work (read about that here) and a major career strategy that we recommend from the research is that you need to make sure people know who you are and what you can do at work instead of any preconceived notions they might have. They have these notions for many reasons ( such as the media portrayals, narrow experience of actual gay people or knowing one gay woman and then thinking every other gay person they meet is the same and gender role conformity expectations depending on how you show up on the expression spectrum). Sure, it can be super tedious to educate others all day, every day, but to some extent everyone has to do it albeit, the more non-dominant social identities you have the more it seems you have to educate.

Career advice? Seek out internal and external networking groups if you feel like it will help you formally and informally. It is not for everyone, just as not everyone wants to join a women’s network but if you like to share experiences and seek situational advice from people who have been there then it could be a good fit. Out Leadership have recently formed a women’s group headed up by Stephanie Sandberg. Out and Equal are a fabulous resource also and there are many other groups (GWN and Stonewall in London for example) that host events and get togethers. Many firms have LGBTQIA networks You might find a mentor or at the very least friendship there and remember the A stands for Allies and Allies can sponsor and champion you in your career. We help develop LGBTA networks as well as women’s networks from mission to structure to actual content so contact us if you are leading one or are trying to start one at your firm.

Contact nicki@theglasshammer.com if you wish to hire an executive coach to help you navigate your career

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women shaking handsIf you are lucky enough to work for a really great company that has a robust, unbiased, transparent talent process then you can probably skip this post. But wait, not so fast, how can you tell if your firm is good at ensuring that the best talent regardless of any other factor gets promoted?

I can think of three ways to heighten your chances

  • Ask what the process is
  • Ask what you have to do specifically to get to the next level/beyond
  • Make sure you have sponsors to broaden and deepen your portfolio of work because women still mostly get promoted on past performance as opposed to some men truly get promoted on what others think they will be capable of growing into (future potential not fact- yes this still happens)

Here is the kicker. I have done several consulting projects with women’s networks and I even wrote a Masters thesis at Columbia University on how networks can be formally connected to the talent process (sadly, often they are not related to a direct promotional path and interestingly this if often due to the resistance of the women inside the network-which in part is often due to the reason the network exists is to provide a container for shared experiences). So, if you want your membership of a network to be part of your strategy to advance, then make sure it is doing that and ways to tangibly use it include access to senior management, find a sponsor and more that we have covered in the past 4-5 weeks in this column.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire a coach to help you navigate your career

Professional-networking-advice featuredLast week we talked about how having psychological safety at work is a key to feeling happy and performing well. We have also talked about employees networks recently and there is a case to say that the two are connected and if you can find support and connection here, then why not join one? They could be good for the soul and tangibly useful for tips to advance and a place to find mentors and sponsors. Maybe chatting with peers around a number of subjects will be valuable to you, ranging from social matters such as juggling parental/elder care commitments to a specific project that you want to talk more about. Either way, networks create space and time to talk in, learn in and connect with others in.

It is worth noting three things about networks though. Firstly, not everyone is created with the same amount of desire for contact and affiliation and it is wrong to assume that your need to feel part of something is equal to the next person. As an executive coach, I firmly believe that you should know yourself first ( psychometric tests will help us give your data back to you on this matter).
Secondly, it is also wrong to assume that all women are this or that. We are individuals with varying degrees of extraversion, confidence etc just as men are. What is systemic are the assumptions around what we are however and that is where you get to choose how to fill in the gaps when people think they know you. Remember you, according to you and you according to them are sometimes distant cousins.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@glasshammer2.wpengine.com if you would like to hire a coach to help you navigate your career

diverse workforce featuredSeveral years ago diversity became diversity and inclusion. What does this mean? Well I am not going to lie, for most firms even if they have it in the title of a department, it means nothing just another buzzword.. If it is done properly however, inclusion is the most powerful tool a leader or manager can have in their toolkit because it can provide something that is the basis for individual and team performance. How do you become an inclusive leader , manager or person? Psychological safety at work- yes that’s right and studies have been exploring this for years, as has Google more recently with something they call Project Aristotle. They discovered that just by having a genius or two on the team, you are not going to get the best results. However if you have a team environment where people can feel, as well as think and be themselves (expressing themselves is really key here and being heard) then no matter who is on the team, the result is productivity. There are many factors to high performing teams for sure but Google’s data indicated that psychological safety, more than anything else, was critical to making a team work. This certainly makes sense if you think about it. Women (and anyone who does not fit the mold of the traditional work persona /expert) can find space to connect with others talking work and/or any other topic of shared interest.

So, let people talk, let them tell you about their lives and let them flow. For some of us (I know I am guilty of this) like to stay on task and to draw boundaries around topics when digression and tangents feel out of control, but maybe, just maybe try out this way of being in your next meeting.

By Nicki Gilmour, Executive Coach and Organizational Psychologist.

Contact nicki@theglasshammer.com if you would like to hire a coach to help you navigate your career

glasshammer event

By Melissa Anderson

Women leaders from the financial and professional services industries, shared their advice on how women can be agents of change at The Glass Hammer’s fifth annual career navigation event at PwC’s headquarters last Wednesday, sponsored by PwC, TIAA and Voya Investment Management.

“Change leadership starts with people who want to do better,” said The Glass Hammer’s CEO Nicki Gilmour as she opened the event, encouraging the audience to probe the speakers with difficult questions.

“We’re here to talk about how we can lift as we climb.”

The panel was moderated by Mary McDowell, an Executive Partner at Siris Capital Group and was a panelist at theglasshammer.com’s women in technology event last Fall.

Panelists included Christine Hurtsellers, Chief Investment Officer of Fixed Income at Voya Investment Management; Liz Diep, Assurance Partner for Alternative Investments at PwC; Pam Dunsky, Managing Director of Client Services Technology at TIAA; and Deborah Lorenzen, Managing Director and Chief Operating Officer for Global Product and Marketing at State Street Global Advisors.

While the panelists’ careers varied significantly and were spread across different industries, one factor emerged that all of them seemed to have in common: intention. Whether describing their career paths, discussing their experience mentoring, sponsoring and networking, or talking about the ways in which they lead change toward workforce diversity at their companies, it was clear that the women went about their business with purpose.

For example, in discussing how she chooses junior staffers to mentor or sponsor, Diep says,

“You have to seek out those people you want to mentor and sponsor – you can’t be a passive participant if you want to see change,” she said. Mentoring someone means serving as their sounding board and offering advice on career advancement, while sponsorship involves putting forward one’s personal capital behind closed doors to expand their career opportunities.

Diep mentioned that a motivating factor to grow in her own career is to see more junior colleagues progress along with her and how walking the walk on “lifting as we climb” strategy is important to her When discussing how she keeps her network fresh, Diep described how she blocks time on her calendar months in advance for networking coffees and lunches, and fills in the “who” later on.

Hurtsellers described how she tries to proactively work with other leaders in her company to develop a business plan that increases diversity.

“Being a female business leader in a very male-dominated industry can be quite a lonely spot,” she said. Clients are beginning to require asset managers to disclose their numbers on staff diversity during the RFP process; but Hurtsellers said that’s not enough.

“We need more than a check-the-box mentality around diversity to effectively tackle the issue. I try to challenge a bit of the establishment thinking,” she said. “I ask the elephant-in-the-room-type questions like ‘How do you get women into financial services if they don’t think that the industry matches their values?’”.

Hurtsellers further stated that she felt being a woman in a male-dominated industry can also be a competitive advantage if you’ve worked to build a personal brand, like authenticity.

“But it has to come back to who you are – be true to yourself,” she said.

Similarly, Dunsky shared how she had established a brand for herself earlier in her career, only to revise it later on.

“Earlier, my brand was being really hard working – but, I realized, you don’t just want to be known as a hard worker,” she said. “After taking a step back, I realized it’s not the only thing I want people to say about me.”

Dunsky said she started thinking more critically about what she wanted to be known for: leadership, the ability to execute, being able to guide and direct and grow her team.

“You have to be conscious of what your strength is,” she said. Sometimes a strength can be a weakness if it bars advancement to the next level, she explained. That’s why it’s important to always be thinking of your strengths and what you can build upon to help get to the next level.

“You want your brand to be natural – so people can conceive of you doing it,” she said.

Lorenzen added that being true to yourself is critical to advancement. Trying to ‘be one of the guys’ to blend in can ultimately hold you back, and so will shying away from big opportunities. She advised to take calculated risks early and often.

“Show up and say yes when you are asked, even if you only have 50% [of the qualifications], because the men will say yes if they only have 25%,” she said.

Finally, during the question and answer segment, one audience member asked a question that must have been top of mind for many of the guests.

Being head of a business unit or a partner at a firm comes with a lot of power that enables women at the top to open difficult conversations about diversity, she reasoned so the question is ‘How can someone be a change agent earlier in her career when there is a greater risk of retaliation for speaking up?’

To get to the top as a woman in a male-dominated industry, you have to stand up for those conversations throughout your career, said Lorenzen.

“If you fail to raise your voice on matters of ethics and therefore accept a status quo at odds with your beliefs, you won’t be happy,” she said. Of course, she continued, there is a measure of balance to find. It’s important to choose the right battles to fight.

Lorenzen continued “You have to choose when to speak up. It never gets any easier, and opportunities arise throughout your career to do the right thing. It is about leading from where you are.”

Summing up the evening’s discussion, McDowell said, “Be of good courage, build great relationships, don’t forget your peers and be true to yourself.”

thought-leadershipLast week at our 5th annual Navigating your career event ( look out for the write-up on friday on theglasshammer) an audience member asked our panel a very good question which was ” How do you challenge the status quo safely as part of advancing in your own career as well as addressing issues?”.

Our panel responded with very sensible and specific answers but for the sake of an answer here, I can sum it up to the following points adding to the panel answers with my knowledge as an Executive coach and Organizational Psychologist:

– Know your environment (context is everything and how work gets done around here is the ultimate organizational culture question- what flies and what does not?)

– Know your audience, who are you asking to change or address something and what is their track record/temperament?

– Know when to make your ask/raise an issue- timing is everything.

This is a very delicate topic but ultimately as I said in the event opening last week, change leaders are people who want to see things be done better and that doesnt come by accepting blindly the status quo.

It is not for everyone, but for those out there who wish to speak truth to power, we want to arm you with the right tools.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

happy man with womenI coach women across many firms, most in the financial services industry and most in a variety of roles and although there are very individual reasons why people come to me for coaching ranging from wanting to leave to wanting to stay and get a promotion and sometimes when they have been a casualty of a restructure. While the old adage “people leave managers not firms” is definitely true, I have to say that I more and more see people leaving companies due to the fact they just do not believe that they are getting the best ROI for their time and energy spent. For years, we were told that women do not ask for promotions and pay increases and this is frankly nonsense as they are asking in various ways but sometimes just not being heard due to systemic issues at companies that are less evolved.

In short, working for a progressive company makes all the difference as the water is provided for the fish of all types and no one is left grasping for basic air supply.

If you are looking to go further then consider getting a coach. Not all are created equal and I would recommend people with coaching certificates from good universities or else coaches with an organizational psychology background as they can help you spot the company’s good points and flaws on a systemic level so we are not just telling you to lean in. Isn’t it time that the companies leaned in?

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

Beach-chairsAre you feeling overworked and not as productive as usual? Maybe it’s time for a vacation.

Science indicates that breaks help increase productivity and whilst short breaks during your working day may improve concentration, longer breaks and vacations can improve overall job performance. They help improve the state of our mental health by giving us better life perspective and making us more motivated to achieve our goals when we return to work.

So, my advice this week is to take more vacations, as recharging your batteries can make you more productive! On that note, whilst I’m on vacation in Florida, Career Tip will return next week.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

Elegant leaderThere are many ways to create change and arguably one of the most effective ways to get people on board with any concept, including gender equality, is to show them that doing the right thing can also be the most profitable path also.

For nine years theglasshammer has reported on the stagnant numbers of women on boards and in senior management. Yet there is an ever growing body of research the latest of which comes from McKinsey in January 2015 that shows that companies which commit to diverse leadership are more likely to have financial returns as much as 35 percent above their national industry median.

So, why is there still a disconnect? What can give companies the carrot or the stick that they need to do better beyond fluffy aspirational goals and lip service when it comes to promoting women?

One group that can help create change are investors. State Street’s newly launched ETF index fund – the SSGA SPDR SHE Gender Diversity ETF as well as the Sallie Krawcheck endorsed fund – the PAX Ellevate Fund allows for options when as an investor you want to see companies hire and promote women into senior leadership.

So what has changed?

Simply put, there are three things that are changing the game:

Firstly, data for who is on boards and in senior management team has only been relatively newly available. BoardEX and MSCI have dedicated teams to produce independent data on the gender breakdown of large companies’ executive teams.

Secondly, the continued bifurcation of the market is providing more choice for investors. ETFs and other passively managed and more commoditized products are in direct conjunction with more actively managed fund approaches and is certainly driving down costs and increasing transparency.

Thirdly, investors want to live their values and are more aware of what their values are

We aren’t just talking about a handful of aware women putting a few dollars into their pension plan. The California State Teachers’ Retirement System (CalSTRS) announced its initial investment of $250 million in the SSGA Gender Diversity Index, a large- cap U.S. stock index primarily tilted toward companies with a greater than usual number of women in senior leadership positions.

CalSTRS Chief Investment Officer Christopher J. Ailman. “We are entering a new era of impact investing — one based on looking for values or purpose that generate investment returns based on diversity of thoughts and perspectives, while also creating change with our capital. I believe it’s time to change the face of Wall Street and corporate America.”

What is the SHE index?

The SHE index itself is an index which is based on a methodology involving measuring the number of women at senior management levels in the largest firms.
The resulting product is an ETF that tracks a newly created, proprietary gender diversity index comprised of the largest companies in the US with senior women leaders relative to other firms within their sector. Rather than wait for companies to take action themselves or rely on legislation to be enacted, SHE provides a way for people to fight the gender gap directly by investing in companies that put a premium on women in leadership positions.

Jennifer Bender, Managing Director and creator of the SHE index explained to theglasshammer.com that prior to launching this ETF product, Statestreet has been working with rule based large data sets on the institutional side of the business. She comments that it seemed like a natural transition to provide retail investors with the same ability. She comments,

“If investors want to vote with their feet plus get the long term equity return they are looking for then this product allows them to do this.”

When asked about how the companies are picked for the index, Jenn Bender explains that top firms are picked to meet specific criteria using independent research. She explains,

“We want the index to be sector constrained so that we have similar sector weights as the US large cap universe which ensures we have a diverse group of industries represented. The companies in our index have the highest ratios of female senior managers in their sector. “

Walking the talk

Allison Quirk, executive vice president and chief human resources and citizenship officerat State Street believes that it is another way to tackle gender equality work.

When asked about the new SHE index, she sees the importance of reflecting the work State Street continues to do the inside to create that pipeline of female leaders with an external commercial product that aligns with the State Street culture. She comments,

“It is good for business to ensure women have what they need to navigate – it is our responsibility to engage the entire talent pool to ensure a sustainable pipeline of female leaders. We have eighteen female EVPs now who each sponsor other women just below them, this effort along with our male colleagues taking the lead also on mentoring and sponsoring women, means that we really believe we will see the rewards of paying it forward. “

With 27% of their SVP’s and 23% of their EVP’s being women, it seems that this firm is taking gender parity seriously.

State Street’s SHE fund also has an innovative charitable component to it that focuses on the next generation of women leaders. The company will take a portion of revenues and direct them to the newly created Donor Advised Fund, which will in turn support organizations that inspire and equip girls to be future business leaders – particularly in industries where women have low representation today, such as STEM (Science, Technology, Engineering and Math).

Pipeline at all levels is what more firms need to think about.

POWER featuredI often run psychometric tests on my coaching clients to find out with some hard data how they are motivated and driven at work. More often than not, my clients come back with varying levels of ambition and varying levels of the need for power.

Power is sometimes seen as a dirty word for women and many will tell you that they do not want it (even if their data says otherwise), yet power is really just another word for authority and control over what you are responsible for delivering. You should want some power, as otherwise you might find you lack the resources to follow through on your remit.

Own your personal power as you see fit, but at work it is equally important to ensure your authority to execute on a task is aligned with the level of responsibility you have to see it all get done!

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work