empathetic leadership Archives

“Throughout my life, I’d often find myself in situations that were unfamiliar, but having the will to take the harder path typically leads to greater rewards,” says Pamela Codo-Lotti. “When I left Côte d’Ivoire for France, and later France for the U.S., my parents would ask, ‘Why do you always choose the most difficult route?’ But I’d remind them—that’s the example they set.”

Resilient and driven, Codo-Lotti is continually inspired by the values her parents instilled in her from a young age. As a newly minted partner at Goldman Sachs, she has embraced challenges with relentless determination, a strong intellectual curiosity, and an unwavering commitment to her clients and colleagues. From her early love of numbers and education to her passion for mentorship and financial independence for all, Codo-Lotti shares how persistence and purpose are central to her journey.

From Associate to Partner

Fueled by an early interest in numbers and giving advice, Codo-Lotti found a career in finance to be the perfect fit. After moving to the U.S. from France to earn her MBA at the Wharton School of Business, Codo-Lotti joined Goldman Sachs as an Associate. Over the next two decades, she rose through the ranks up to her recent promotion to partner.

“It was a great moment because it’s a recognition by your peers and by your clients, of all your hard work,” she reflects. “I look forward to continuing to focus on building a stronger business, giving advice to more clients, and mentoring more people.”

For Codo-Lotti, the partner title is not just an accolade but a platform to amplify her impact. “As a senior leader, I have a deep understanding of the firm, allowing me to offer practical guidance and support to others in achieving success.”

Codo-Lotti credits her natural curiosity as an important element in her career evolution. “Finance is an expansive and ever-evolving field, and there’s always more to learn. Curiosity drives me—I’m constantly reading, exploring, and deepening my understanding of different areas, even in my current role.”

A Foundation of Education and Determination

Codo-Lotti notes how her insatiable curiosity and determination are rooted in her childhood and the inspiration of her parents, whom she considers trailblazers.

“They came from a small African country, Benin, and were sent to study in France on merit-based scholarships. They always told us, ‘Your brain is the most important thing. Nurture it.’ They went out of their way to get us to the best schools, no matter what.”

Her parents’ determination to give her a solid educational foundation was equally matched by Codo-Lotti’s internal drive. She highlights this quality as an important element to her success.

“There is a little white dog in a famous French cartoon named Idefix (“Idee Fixe”), which literally means ‘fixed idea.’ My dad nicknamed me that because even from a young age, when I want something, I go after it. Persistence and staying focused on the end goal really helped me in my career and got me through difficult and challenging moments.”

An Empathetic Approach

“People often tell me that I’m very empathetic,” she says. “It has been a tremendous asset because my clients know that I genuinely care. When someone has a problem, I really want to find a way to help. I think it has played a significant role in my career.”

Empathy also shapes Codo-Lotti’s leadership style. She explains, “In a team there will inevitably be a lot of opinions, so it is important to understand where people are coming from and what they’re looking to achieve.”

In addition, she tries to be intentional about being accessible to her team, recognizing that as she becomes more senior, the perception of her availability and approachability may change. “It’s important for me to spend time with my team at work, but also making sure we connect informally, whether for a quick coffee catch-up or dinner.”

Mentorship Advice

Beyond the inspiration of her parents, Codo-Lotti points to the guidance of mentors as integral to her career development. Now as a mentor to others, she advises, “the most important thing is to trust yourself and not shut down your own voice. While advice from mentors is important, they succeeded based on who they are. What works for them may not work for you.”

She continues, “what I tell people is that I will give you advice and tell you what I think is best, but at the end of the day you have your own instincts, and you have to see if that fits with who you are and what you want to do.”

When it comes to fostering mentoring relationships, Codo-Lotti encourages taking initiative. “Sometimes you have to take chances. Whenever I worked with someone who impressed me, I put time on their calendar and introduced myself. Sometimes you click, sometimes you don’t, but when you do, you invest in that relationship.”

Finding Strength in Uniqueness Through Executive Coaching

Executive coaching has played a pivotal role in Codo-Lotti’s growth, particularly in embracing her uniqueness while leveling up her communication skills. “I’m a French native speaker; English is my second language. When I came to the U.S., it took me a while to view my accent not as a disadvantage, but as something that made me unique.”

Coaching helped her refine her communication. “I focused on how I could be more structured, more powerful, more impactful—so that the accent became a strength. The firm provided me with a coach who helped me work on my communication and presentation style, which really made a difference. I also found having an external perspective, someone who listens and helps you understand how others hear you, to be invaluable.”

Committed to Education and Financial Independence for Women

Looking ahead, Codo-Lotti is passionate about uplifting the next generation. As a senior leader at Goldman Sachs, she emphasizes, “I hope to help a lot of talented and diverse junior bankers succeed.”

Codo-Lotti looks to extend that impact beyond Goldman Sachs through her work with the Jeremiah Program, which helps single mothers return to college. As a member of the board, Codo-Lotti is thrilled to be a part of the program’s mission.

“By supporting single mothers in pursuing their education, there is an opportunity to break the cycle of poverty across two generations—empowering both mother and child, so she doesn’t have to choose between her education, financial stability, and caring for her family.”

As a mother of a young family, Codo-Lotti finds joy in watching their intellectual curiosity take shape. “It’s fascinating to watch my children grow into their own as human beings. My husband and I love seeing their minds expand, even when it means that they start beating us at board games. It’s a reminder of how quickly they’re learning and evolving.”

Just as she was encouraged to nurture her mind and embrace learning, Codo-Lotti is committed to passing that mindset forward—both at home and in her broader mission to empower others.

By Jessica Robaire

When you’re going through a hard time in your personal life, you’re probably not thinking about how it might impact your career. It’s often hard to see the light at the end of the tunnel when you’re dealing with a personal setback. But, going through such things can uniquely position you to excel in leadership roles – especially as a woman.

There’s no question that women in leadership roles often have to deal with unique, specific challenges. Being able to overcome those hurdles can help you foster enhanced leadership skills and empathy.

With that in mind, knowing how to connect personal setbacks to career growth can make a big difference in how you carry yourself in a professional setting, and how you move forward in a leadership position.

The Overlap Between Personal and Professional

Striking a healthy work-life balance is important for everyone. But, it can feel like walking a tightrope when you’re a woman in leadership. Unfortunately, gender bias still exists in many industries, and it can cause many women to feel guilty about spending too much time at home. You might rush to complete milestones at work, or feel a sense of competition. You might even feel guilt for taking the time to practice self-care.

It’s important to let go of that guilt. There’s a greater overlap between the things you learn at home and what you can use at work than you might think. For example, if your family has struggled with financial difficulties in the past, you can use the skills you learned from overcoming those issues to help your business manage its finances, too. Managing personal finance challenges can help with:

Fostering resilience
Being financially savvy
Strategic thinking
Decision-making abilities

When you have experience with financial setbacks, you’ll feel more comfortable and knowledgeable talking about them. That can help to break the taboo around money in an office setting, and allow for more transparency when it comes to your business’s financial situation. It can also help remind us that when we face challenges on a personal level, we gain spiritual wisdom that we can bring with us into the workplace too.

Mental Health Awareness

Over 40 million adults in the U.S. deal with anxiety. Millions more struggle with depression, and a variety of other mental health conditions. While the stigma surrounding mental health has lessened over the years, it can often still be found in the workplace. Some people are afraid to talk about their mental health issues, so they struggle in silence. Too many business settings don’t do enough to promote mental health and create a safe working environment that allows people to open up about their struggles.

When we normalize conversations concerning topics like anxiety, depression, and burnout in the workplace, we begin to see just how many people are affected — and we may even begin to see how these issues might be stemming from cultural and systemic factors, rather than personal ones. When you realize that some of these struggles are less about personal factors than you originally first perceived, you’ll naturally want to create mentally healthier work environments. All of this helps support professional workplaces that support personal health and wellbeing.

If you’ve dealt with mental health issues in the past – or you’re still dealing with them – you can use those issues to be a better leader and create a healthier workplace environment. It should come as no surprise that your job can actually have an impact on your mental well-being. Fostering a workplace that promotes mental health awareness can help with things like:

Employee productivity
Boosted morale
A sense of trust and safety for employees

When you’re in a leadership role, people will look to you for the “green light” when it comes to certain issues. If you’re willing to open up about your own mental health struggles, it will be easier for others to come forward and do the same. When word gets out that your work environment has completely slashed the taboo nature of mental health issues, it’s likely that you’ll increase employee retention while becoming a more desirable business for new hires.

The Importance of Empathy

Overcoming personal challenges can help to boost your emotional intelligence. Specifically, it can make you more empathetic. You might not think that’s an important skill to have, especially as a woman who wants to be taken seriously in the workforce. But, empathy goes a long way – especially in a leadership position. In fact, it’s one of the top leadership qualities, as vulnerable, empathetic leaders are better able to:

Be completely and entirely honest with themselves and others, even when it’s difficult.
Take creative risks and step outside of their comfort zones.
Embrace imperfection as an important part of learning and growing.

Leaders who have overcome mental health issues, themselves, are naturally more likely to be empathetic. Taking care of a family and dealing with the daily challenges and setbacks that arise from being a leader at home can also carry over into the workplace. Leaders who empathize aren’t showing weakness. Rather, they are able to identify the feelings of the people working for them. Not only does that help with self-awareness, but it makes them more thoughtful, conscientious, and confident in their decisions.

One example of empathy-as-a-strength can be shown in the form of cultural wealth — more specifically resistant capital. Resistant capital is “the inherited foundation and historical legacy of communities of color and marginalized groups in resisting inequality and pursuing equal rights.” This includes resisting stereotypes that you don’t identify with. If you’ve ever had to integrate from another culture, you understand how hard it can be to feel like an outsider — and you can bring that knowledge as a strength to your workforce.

Leaders who are empathetic understand the needs of those who work for them. They’re more likely to build healthy relationships with those people, fostering a more positive, communicative work environment.

Emotional intelligence is more than just a soft skill. Take the same empathy you might show to your family and friends and carry it over into the workplace.

Everyone faces challenges in their personal lives. Using those setbacks to enhance your leadership can be an effective way to “humanize” yourself in the business world while still gaining the respect you deserve. Learn from your setbacks instead of letting them bring you down. They can help you become the leader you were born to be.

By: Indiana Lee is a passionate writer from the Pacific Northwest, specializing in business operations, leadership, and marketing. Connect with her on LinkedIn.

Tag Archive for: empathetic leadership

Pamela Codo-Lotti: Partner, Global Chief Operating Officer of Shareholder Activism Defense, Goldman Sachs