Tag Archive for: career development

Listening Is Getting Harder, but It’s Necessary for Leaders

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women in technologyEvolving digital technology demands more communication and accessibility from all employees, which leads to a culture of multi-tasking. But as leaders face increased communication demands, it’s important that they retain the value of listening.

Listening is Getting More Difficult

Active listening has been identified as one of the ten attributes of embodied leadership. Effective listening by leaders has been noted as the first step in creating trust within organizations. Also research shows that supervisor listening contributes to employee job satisfaction, satisfaction with the supervisor, and fosters a strong and beneficial exchange between leaders and team members.

Yet according to Accenture’s #ListenLearnLead study of 3,600 business professionals across 30 countries, the vast majority of professionals (64%) feel that listening has become more difficult in today’s workplace.

While nearly all (96%) of global professionals judged themselves to be “good listeners”, nearly all (98%) also report multi-tasking at least part of the day.

The study found that eight in ten respondents said they multi-task on conference calls with work emails (66%), instant messaging (35%), personal emails (34%), social media (22%) and reading news and entertainment (21%). In fact, professionals report distracted listening and divided attention unless they are held directly and visibly responsible within the context of the meeting.

“Digital is changing everything, including the ways in which we communicate. In turn, the way we communicate is changing how we listen, learn and lead in the workplace,” says Nellie Berroro, Managing Director, Global Inclusion & Diversity at Accenture. “Today, truly listening means not just watching our nonverbal cues in face-to-face meetings, but also maintaining our focus on conference calls, staying present, and resisting the urge to multi-task with instant messages and texts.”

Multi-Tasking Means More Quantity, But Less Quality

The attraction to multi-tasking seems to be a double-edged sword in the workplace that pins quantity against quality.

In Accenture’s study, 64% of Millennials, 54% of Gen Xers, and 49% of Baby Boomers reported multi-tasking during at least half of their work day. While 66% of professionals agreed multi-tasking enables them to get more done at work, 36% report that distractions prevent them from doing their best work. Millennials were at the extreme on each – feeling multi-tasking meant getting more done (73%) and yet distractions prevented them from doing their best work (41%).

However it’s traditional interruptions imposed by others (telephone calls & unscheduled meetings & visitors) rather than technology that were reported as most disruptive, perhaps due to the lack of control over these distractions.

What suffers? The trade-offs reported include decreased focus, lower-quality work, and diminished team relationships. But can leaders afford these trade-offs, too?

Despite the Benefits, Are Leaders Too Accessible?

“Our survey found technology both helps and hinders effective leadership,” says Borrero. On the positive side, 58% of survey respondents saw technology as a benefit for leaders enabling them to communicate quickly with their teams, allowing both time and geographic flexibility (47%) as well as accessibility (46%).

However, 62% of women and 54% of men felt technology made leaders over-stretched by being too accessible. 50% of respondents felt it forced multi-tasking and 40% felt it distracted from culture and relationship building. 55% felt a top challenge for leaders is information overload.

Borrero recommends practicing discipline when needed in disengaging from other technologies to give full focus to the material in front of you, such as putting your mobile device on silent during phone conferences and actively noting key points. “When you face information overload,” she says, “become comfortable with turning off technology. For example, you might disconnect at night, so you can recharge, and decide not to look at your phone until the morning.”

Importantly, when it comes to effective leadership and overcoming barriers to it, focusing on quality of communication and connection matters most – and that may very well start with listening.

The most important leadership attributes identified by the study were the “soft skills” of effective communication (55%), ability to manage change (47%), and ability to inspire others and ideas (45%), closely followed by understanding team members.

Yet this is also where skills suffer: the two most commonly perceived obstacles to effective team leadership were a lack of interpersonal skills (50%) and a lack of communication skills (44%).

Getting Better At Listening

While digital technology brings many advantages, leaders who compromise at listening may compromise their ability to lead effectively.

A Westminster Business School report highlights, “Listening is an essential skill in all situations and it is particularly important for leaders and managers to actually hear what others say, not simply what we think we hear them say…All great leadership starts with listening. That means listening with an open mind, heart and will. It means listening to what is being said as well as what isn’t being said.”

Despite its importance to leadership, leaders are too often ineffective at truly listening according to an HBR article by Christine M. Riordan. She notes, “The ability and willingness to listen with empathy is often what sets a leader apart.”

Riordan outlines three key behaviors leaders can practice that are linked with empathetic listening:

1) Hearing with all of your senses and acknowledging what you’ve heard.

This means “recognizing all verbal and nonverbal cues, including tone, facial expressions, and other body language.” It’s as much about listening to what is not said as what is said, and probing a bit deeper, as well as acknowledging others feelings or viewpoints and the act of sharing them.

2) Processing what is being shared and heard.

This means “understanding the meaning of the messages and keeping track of the (key) points of the conversation.” Effective leaders are able to capture and remember global themes, key messages, and points of agreement and disagreement.

3) Responding to and encouraging communication.

This means “assuring others that listening has occurred and encouraging communication to continue.” Acknowledging others verbally or non-verbally, asking clarifying questions, or paraphrasing reflects consideration of their input. This can also mean following-up to ensure others know listening has occurred.

According to Accenture’s Borrero, “Leaders are role models employees emulate, so it’s important for them to set a good example. In our increasingly hyper-connected digital workplace, we all need to practice ‘active listening,’ including paraphrasing, taking notes and asking questions. At Accenture, we offer a number of courses in effective listening, which is critical to our company as we focus on serving clients.”

In today’s leadership context, where effective leadership means showing social awareness not just self-awareness, leaders may employ technology to help them do it, but one way or another, it’s important they find a way to truly listen.

By Aimee Hansen

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Values-Based Leadership: How It Can Improve Your Effectiveness

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Values-Based LeadershipAs a leader, do the values of your organization speak through your actions?

A recent article in The Journal of Values-Based Leadership reminds us that Steve Jobs said, “The only thing that works is management by values.” It’s no surprise that companies like Apple who foster a values-based approach in their leadership culture create connections that have a significant impact on company performance.

Your ability to focus on and motivate through core organizational values can have an impact on your effectiveness as a leader, too.

HOW FOCUSING ON ORGANIZATIONAL VALUES HELPS YOU AS A LEADER

Raises you to a leadership perspective

The Financial Times defines value-based leadership as “Motivating employees by connecting organizational goals to employees’ personal values.”

A Harvard Business School paper asserted that when leaders focus on the technical or administrative side of their work, they become too fixed on short term returns. The paper stated, “If leaders instead sought to uphold values and maintain integrity, they could establish the long-term perspective and commitment to innovation necessary for sustaining their competitive position in an increasingly global economy.”

Effective leaders keep focused on the visions and values of the organization as a compass for action. Indeed, having women in the boardroom has helped at aligning corporate action to company values. International research has shown that “the positive impact of women on the board on financial performance, and on ethical and social compliance, indirectly affects firm value.”

Also, keeping your eye set on organizational values, and above the daily tasks, may help you from getting too drawn into office housework that can be peripheral to your leadership goals.

Increases bonding with you as a leader

Building relationships with those who work with you is important, but when they’re built through a common bond around organizational values, it strengthens your position as a leader.

The ability to compellingly communication organizational values is a key attribute of leadership success. Communication research shows that optimized messages can garner a “shared sense of purpose, which is achieved when multiple employees possess the same understanding of the purpose of the work.” In particular, the combination of “a large amount of vision imagery with a small number of values” increases performance by creating a shared sense of organizational goals and coordination towards them.

Effective leaders also create a motivational sense of belonging. Leadership research shows that people feel more bonded to a leader with which they feel a “shared social identity” that is representative of their in-group. Leaders who effectively convert organizational values to a shared identity would seem able to create deeper commitment from those they manage.

In fact, values coach & author Joe Tye asserts that values-based leadership can create a culture of ownership rather than a culture of accountability, which he asserts relates to motivation, productivity, and retention.

Affirms your leadership integrity

Values are meaningless unless put into action, and the standard for integrity within an organization is set by its leaders.

Speaking to values-based leadership, Mark Fernandes, Chief Leadership Officer at Luck Companies, says “In order for these values to be authentic within the organization, it’s imperative that the leaders be fully committed to demonstrating the values in everything they do. There’s a level of inauthenticity that associates will notice and it can erode their trust in the leadership if they’re not actively seeing the behaviors exhibited in the actions and words of their leaders.”

The HBS paper asserted that by embodying the values they espouse, leaders enable employees to find meaning and value in their own work: “Members’ interactions with the organization and their actions on its behalf are not just transactional but are imbued with meaning. As members internalize the organization’s purpose, to the extent that their own actions further this purpose, they come to regard these actions as meaningful. They further view themselves as part of a valued community. They are motivated to exert effort on behalf of that community, to defend it when threatened, and to advocate on its behalf.”

Being able to connect individuals to the values of your organization is especially important when it comes to motivating Gen Y. Research has shown that for Millenials, job fulfilment hinges partially on believing in the vision and strategic direction their organization is pursuing in the world and feeling personally connected to it.

If leaders don’t uphold the values the company espouses, employees lose faith and begin to disengage. If they do, they inspire.

Ignites your potential and the potential of those around you

When your personal ambition is aligned with your company’s vision, you are more engaged, more productive and more able to reach your potential according to research. This is true not only for you, but for those you manage and motivate. When you feel corporate values are more closely aligned to your personal values, it creates intrinsic motivation.

Fernandes focuses on igniting the full potential in others, “Values-based leadership is defined by living, working and leading in alignment with your core values, principles, beliefs and purpose to, in turn, ignite the extraordinary potential in those around you.”

Values-based leadership has also been linked to creating a culture of creativity and innovation. The Journal of VBL article states, “When an individual has a personal and professional commitment to align personal values with those of the organization he or she works for, a powerful connection is created. This connection creates numerous possibilities for both individual growth and company productivity.” The article suggests that motivating a “work culture or atmosphere that sparks creativity” is increasingly a matter of customizing motivational strategies to align employee values with organizational values.

WALK THE WALK ON VALUES

So given how values-based leadership can positively impact your leadership potential, how do you begin to walk the walk? Perhaps the first question to ask yourself is what the organizational values really mean to you.

Conscious Manager recommends to, “Develop a personal understanding of your organization’s values. Think about what the company’s values really mean to you and to your unique leadership style. You need to know which of your behaviors demonstrate those values. If the business’ beliefs and principles don’t have meaning for you, you won’t be able to make them meaningful for anyone else.” Ultimately, it’s your actions, not your words that speak to how well you represent values – in being a role model, in teaching the values, and in recognizing them. “Bringing values to life is a behavioral issue.”

Embodying Values is one of five key behaviors of great leaders, says Author Ken Blanchard. He asserts, “Leaders must establish, articulate, and enforce the core values of their organization. More important, they must model the behaviors that support the values.”

He suggests leaders ask these four questions:

“How can I integrate our core organizational values into the way my team operates?”

“What are some ways I can communicate our values to my team over the next thirty days?”

“How can I create greater personal alignment with our values on a daily basis?”

“How can I recognize and reward people who actively embody the values?”

Inspiring leaders motivate us towards a common goal. Values-based may be less a type of leadership, and more a requirement of it.

By Aimee Hansen

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Career Tip of the Week

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women shaking handsThis Week’s Tip Is…

Do you have a sponsor? What do you reciprocate with as part that arrangement?

How useful is this relationship in practical terms? How could this relationship become more useful?

Welcome to Career Tip of the Week. In this column we aim to provide you with a useful snippet of advice to carry with you all week as you navigate the day to day path in your career.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

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Voice of Experience: Kiran Kaur, Managing Director- Technology, TIAA-CREF

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KiranKiran Kaur has seen the powerful effect that strong women mentors and sponsors have had on advancing her career. “Together we need to help other women be promoted to leadership roles. We grow the chain by passing it on.”

Kaur came to the United States from Sydney, parlaying her master’s degree in computer science into a position at a small Wall Street consulting firm. As the only women in the IT department, she found herself rolling up her sleeves to install big machines – doing everything her male counterparts were doing.

That can-do attitude caught the eye and impressed one of her clients, a hedge fund company, whose CTO paid a finder’s fee to her consulting company and offered her a job. It was a critical milestone in her career progression, giving her entrée into the financial industry.

Two years later, when the fund manager decided to retire and downsize, he invited two major Wall Street firms in to interview and place the remaining employees. Kaur decided that Morgan Stanley was most suited to her career progression at the time and joined the firm. For 13 years, she held a wide variety of roles, becoming a vice president and then an executive director and overseeing a global team of more than 100 in Asia, Hong Kong, London, Australia and India.

In 2012, a former boss who had gone to TIAA-CREF reached out, inviting her to visit the Charlotte, N.C., headquarters, assuring Kaur she would be well-suited to the culture and there were plenty of opportunities to leverage her experience.

Kaur eventually joined TIAA-CREF in 2013 and was recently promoted to managing director, overseeing technology. She says she is looking forward to being part of some upcoming transitions in the company and industry. TIAA-CREF’s current CIO has advanced to become COO, opening up the position for someone from the outside. “It will be interesting to see their perspective and how we will adapt and deliver on any directional changes they make,” Kaur said. In addition her team has been actively pursuing an initiative designed to drive accountability and shine light on enhancing the exchange management process.

Brand Presence as a Driver of Success

Through her transition to TIAA-CREF, Kaur became acutely aware of the differences in company culture and the importance of adapting. “Morgan Stanley was a very aggressive environment, very competitive, where you had to prove yourself to even be considered to have a seat at the table,” she says. “When I first started at TIAA-CREF I would march in with a solution to a problem, but it wasn’t long before I realized that I needed to tweak my style – they weren’t just about speed but execution.”

That’s when she began to focus on the importance of personal brand. “You have to be constantly conscious of what people are saying about you and how you are being perceived by those around you because it sets the tone for what others think about you, even if they might not have worked directly with you,” she says, adding that brand encompasses everything from how you walk into the room to what you have to deliver.

Even though she acknowledges that her brand spoke for itself when she was first tapped by the hedge fund firm, she says that had she been more consciously aware of its importance, she would have been more intentional about using it to build stronger relationships.

“Had I gotten a career sponsor earlier on, perhaps I would have had quicker ascensions. Finding career sponsors and mentors, people who will recognize and champion your talent, will push your career forward,” Kaur said. “You can be the best person, but if no one knows about it, especially as you get more senior, you won’t get the opportunities you want. Success is reliant on negotiating and influencing skills.”

Although the industry has advanced in gender diversity, Kaur still sees that there is a long way to go to achieve parity. Not only is the financial services industry still largely male dominated, but it is even more pronounced when you layer the technology function on top, which can cause challenges for networking opportunities.

For example, men frequently participate in golf or sports outings, and that can seem alienating to women. “Women know the importance of gaining insights by participating in events outside of work for relationship building, but it can be harder for women to insert themselves into these scenarios. We typically have to go home to our families, where men don’t have to adapt their schedules as much.”

Additionally, some traits that are acceptable coming from a man are still perceived as overly aggressive in women leaders. One area where Kaur urges women to take control is in speaking up for themselves. She points out that men have no qualms about asking for a raise or promotion and women need to do the same.

Despite the gender differences Kaur believes women shouldn’t alter themselves to try to fit in. “Some women try to act like men, which is fine if that’s your choice, but we should be proud of our femininity and stop pretending. Women can drive the agenda just as effectively.”

And that extends to emulating managers too. “Sometimes we get into the shadow of our leaders and start imitating their behaviors which can be positive, but it also means you can lose your individual personality. It’s important to stay true to your own brand.”

Kaur personally stays involved in a number of women-oriented councils and encourages other women in the industry to help increase the percentage of women in IT. “I am an example of someone who got chosen by a woman leader, who put me in a position where I was exposed so that my talent was recognized.”

World Traveler

A multi-national citizen — born in Africa, and then moving to Sydney and ultimately the United States — Kaur has been traveling since birth, and she has passed that love on to her family, which includes her husband and four- and 11-year old children. On a regular basis, she counts fitness, especially yoga, and cooking as her stress busters. For her it’s about being with her family doing something they all love, together.

By Cathie Ericson

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Having a baby? Why choosing the right employer will make your life better

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returnersOff the back of Facebook and Google’s announcement that employees will get financial assistance if they want to freeze their eggs, we look at what happens if you decide to take the plunge and have a child now. As any woman in the workforce or with a family can attest, there is no such thing as perfect timing when planning a baby but if you are thinking of doing it you need to choose your employer wisely. All employers are not created equal with leave and benefits especially in the U.S. where is the only one offering no paid compensation for maternity leave out of 21 high-income countries.

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A Single Mom’s Guide to Career Advancement (For Any Working Mom!)

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happy working womenIt was one of those days…rushing to pick up my daughter from daycare, scrambling to make dinner, dealing with an after-hours call from a new boss to discuss an important initiative, while at the same time my daughter was excitedly asking me to come join her for a tea party. That’s when it hit me . . . I was a true single, working mom.

The US Census Bureau cites that in 2012 more than 80% of 12.2 million single parent families were headed by women. That means there are 9.7 million of us dealing with not only the mundane issues of getting the oil changed and folding laundry, but fears about our career options, our personal lives, and that question any parent on a career path faces, “how can I foster professional growth when I have to foster my children’s growth?”

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