By Sara Canaday
Leaders are being challenged with increasingly complex demands every day, and they are expected to respond in record time.
Unfortunately, the conventional approaches they’ve always relied on simply don’t have the same impact in the context of this new business environment.
I work with thousands of leaders every year, and many of them feel like walking to-do lists and perpetual firefighters who never have enough hours in the day. These leaders recognize the need to change the way they respond to chaotic and inconceivable demands, but they aren’t entirely sure how to do that.
The common question is this: How am I supposed to lead successfully in a fast-isn’t-fast-enough world?
The good news is, we can uncover some clues to the answer by looking at the innovative approaches used by today’s modern thinkers and trailblazing leaders. Their strategic choices are oddly counterintuitive, undeniably successful, and downright fascinating.
I’d like to share with you six of the new practices and describe how they are helping talented professionals elevate themselves into modern leaders producing enviable results.
1. Shaking off the age-old bias for action and perfecting the use of the strategic pause.
Successful leaders in the modern era seem to have adopted a new habit. Instead of making action the default for every challenge, these leaders are pairing that alternative with an opposite response. It’s not about replacing action, which we know is a necessary leadership ingredient. We still need to reach our goals, meet deadlines, and produce results. This is different.
They think of it as developing a companion habit that celebrates BEING rather than DOING. It involves a strategic pause. A mental time-out. Space for their brains to percolate. Whatever we call it, this new habit requires consistently taking some time away from the chaos of business to let ourselves think.
2. Escaping from the prison of their own perspectives and passionately seeking out cognitive diversity.
Modern leaders know that their own decision-making doesn’t come from a mentally neutral position, so they push themselves to uncover other angles. Not a polite, obligatory surveying of the crowd to reach consensus, but a mold-breaking, eyebrow-raising exploration to prove themselves WRONG.
These leaders aren’t just finding success through an openness to new ideas; they passionately seek them out. They value cognitive diversity and invite team members to challenge them with radical alternatives. They let go of the need to validate their own perspectives, and they focus all of their energy on finding the best solution to meet shared goals. No matter where those solutions might originate.
3. Ditching the need to let hard data drive every decision and welcoming the insights of soft intelligence.
Trailblazing leaders today have recognized the tendency to be held hostage by information overload. Even though it feels unnatural, they give themselves permission to break free from their dependence on data. Do they still value the facts? Definitely. They just work to gain a broader context about its meaning. They’re willing to be informed by data but not ruled by it.
Leaders who are open to the idea of Whole Data—a more comprehensive view of the facts— stretch beyond the usual quantitative boundaries to incorporate intangible elements. They better serve their teams and their customers by paying attention to stories and narratives, emotions and attitudes, worries and complaints, risks and vulnerabilities. They search for the qualitative information that paints a more vivid picture.
4. Dropping their dependence on the usual routine and letting go of outdated tasks and deliverables.
Today’s forward-thinking leaders have realized that everything consuming their time must earn the right to be on their to-do lists. To establish that competition, they have adopted a new approach that defies their normal logic.
Most leaders have a competitive streak that pushes them to take on more rather than do less, but they are seeing the wisdom in that concept. Narrowing their focus to expand their perspectives. Minimizing their actions to maximize performance. Doing less to achieve more. Through the ingenuity of letting go, they are finding abundant success.
5. Defeating the drag on their communication and creating positive experiences that expand their influence.
Modern leaders embrace the idea of disrupting their typical approach to communication. They start in reverse. Instead of trying to determine what information needs to go out, they concentrate on the end result. What impact do they want to make? What are the challenges and perspectives of their audience members? What experience would they like to create?
With that in mind, they peel away all the layers of complexity that have been clogging up their communication and get down to messages that are authentic and engaging. They present them in novel ways. They aren’t afraid to open a window into their motives and rationale. And they create a meaningful, compelling experience that communicates in a more powerful way.
6. Committing to metaphorically resigning their roles as experts and approaching tasks with the spirit of a beginner.
Modern leaders are accelerating their careers by breaking free from the expert trap. They no longer allow themselves to remain captives of their expertise. They are finding the courage to change the tired, old narrative with a new attitude, some genuine vulnerability, and the never-ending desire to learn.
Success for these leaders means deliberately putting themselves in positions to humbly learn and grow. Every single day. They have learned to value questions just as much as the answers. And, perhaps more importantly, they work hard to ask the right questions—many of which start with, “What if…?”
While these exciting new principles are remarkably effective, the most compelling thing about them is the way they are applied. It’s a selective process. Not a simple swap of out-with-the-old, in-with-the-new. There’s a firm acknowledgement that the old rules aren’t completely obsolete. The most successful leaders have a knack for knowing when to stick with the traditional approaches and when to break away. They’ve adopted a new brand of wisdom, and they know when to use it.
If you’d like to learn more about the strategies behind this fresh approach to leadership—one that is ripe for our challenging times—I invite you to read my new book.
Author Bio
Sara Canaday is a leadership expert, keynote speaker, LinkedIn Learning instructor and author. She works with leaders and high-potential professionals from organizations around the world to expand their capacity to innovate, influence, engage, and perform. Her new book, Leadership Unchained: Defy Conventional Wisdom for Breakthrough Performance, is now available on Amazon. For more information, please visit SaraCanaday.com.
The opinions and views expressed by guest contributors are their own and do not necessarily reflect those of theglasshammer.com
Intrepid Woman: Adrienne Rubin, Author and Entrepreneur
Intrepid Women SeriesIn fact, the first page of her soon-to-be-released book Diamonds and Scoundrels: My Life in the Jewelry Business is a poem with the first line, “Somebody said that it couldn’t be done.” But it can, Rubin says. “Whatever you want to do, make it happen. You have it within you.”
From Teaching to Business Building
Rubin started as a French teacher in the ‘60s and ‘70s; even though she had thought about law school, most women in that era didn’t tackle that sort of career—instead, if women worked at all, it was mostly either teaching or stenography as the breadth of careers available.
After Rubin’s second child was born, she became a substitute teacher, but quickly found that they weren’t respected, unlike her attorney husband, which caused frustration. She turned her attention to volunteer work, but she soon learned that volunteer work also wasn’t for her. On vacation she was offered the opportunity to be an importer of silver jewelry, and she jumped at the chance finding that business offered both money and respect.
However, Rubin soon found that silver wasn’t the top seller she had expected….instead, gold was the trend, and women were even buying it for themselves. She pivoted to gold and soon added rubies, sapphires and other gems to her line. “I learned on the road, taking my merchandise to jewelry stores, where I would listen to their advice about what they needed from suppliers and manufacturers.” After more research, Rubin became a supplier for charms, charm holders and chains, and expanded her marketing by attending industry conferences where she connected to gift stores, which became a large part of her selling success.
“What drove me wasn’t a passion for jewelry itself, but for helping other people make money; I found that if I had the right product and could sell it to the retailer for the right price, they would prosper as well,” Rubin said. For that reason she traveled extensively to find new products each and every season.
One of her biggest challenges was to avoid being taken advantage of as a businesswomen, and in hindsight, she realizes she wasn’t always strict enough in whom she sold to, which meant she often wasn’t paid. In fact, that’s the impetus behind the “scoundrels” reference in her book’s title. For example, one of her early clients was a gambler who took diamonds on loan and gambled them away. It required determination to get out of that situation—and others she encountered along the way—but she was able to do so with ingenuity.
Of course, trends change, and Rubin soon found herself working against a wide variety of factors. First of all, today’s younger generation isn’t as interested in jewelry, as they have turned to other priorities. “When it comes down to getting a new computer or a gold bracelet, they are apt to turn to the prospect of a new tech gadget,” she points out. In addition, gold prices have skyrocketed, necessitating a large amount of capital, and there is fierce competition from the internet. For this and other reasons, her attention now has turned to real estate, often refurbishing properties, which is her current way to stay in the business game.
Advice for Women, No Matter What the Business
“Be your own boss if you can,” Rubin recommends, and take equal care with those you hire and those you sell to. “It’s vital to vet both parties,” she says. “In any business you will run across unethical people, so you have to be business-minded to make sure they aren’t taking advantage of you or using poor judgement that could reflect on your own success.”
And to really go full steam ahead, don’t be afraid to make bold decisions, such as borrowing money as needed to get your business to the next level.
Finally, she recommends realizing that you need to find balance to be content. “Business can become a 24/7 proposition if you let it, particularly at the beginning when you want to be successful and get your career on the ground.” But that can lead to neglecting other parts of your life unless you pay attention and vow to keep things balanced. Rubin, for example, focused on making sure to have uninterrupted family time on an annual vacation to balance her other travel.
Today she is an active volunteer with Cedars Sinai Hospital and the Arthritis Foundation. In addition, she became an avid cyclist and for many years has participated in the “California Coast Classic,” biking from San Francisco to Los Angeles. While she initially wasn’t a bike rider per se, she equates acquiring the skill to learning many aspects of business. “You have to commit to learning in order to succeed.”
How to Lead in a Fast-Isn’t-Fast-Enough World
Guest ContributionBy Sara Canaday
Leaders are being challenged with increasingly complex demands every day, and they are expected to respond in record time.
Unfortunately, the conventional approaches they’ve always relied on simply don’t have the same impact in the context of this new business environment.
I work with thousands of leaders every year, and many of them feel like walking to-do lists and perpetual firefighters who never have enough hours in the day. These leaders recognize the need to change the way they respond to chaotic and inconceivable demands, but they aren’t entirely sure how to do that.
The common question is this: How am I supposed to lead successfully in a fast-isn’t-fast-enough world?
The good news is, we can uncover some clues to the answer by looking at the innovative approaches used by today’s modern thinkers and trailblazing leaders. Their strategic choices are oddly counterintuitive, undeniably successful, and downright fascinating.
I’d like to share with you six of the new practices and describe how they are helping talented professionals elevate themselves into modern leaders producing enviable results.
1. Shaking off the age-old bias for action and perfecting the use of the strategic pause.
Successful leaders in the modern era seem to have adopted a new habit. Instead of making action the default for every challenge, these leaders are pairing that alternative with an opposite response. It’s not about replacing action, which we know is a necessary leadership ingredient. We still need to reach our goals, meet deadlines, and produce results. This is different.
They think of it as developing a companion habit that celebrates BEING rather than DOING. It involves a strategic pause. A mental time-out. Space for their brains to percolate. Whatever we call it, this new habit requires consistently taking some time away from the chaos of business to let ourselves think.
2. Escaping from the prison of their own perspectives and passionately seeking out cognitive diversity.
Modern leaders know that their own decision-making doesn’t come from a mentally neutral position, so they push themselves to uncover other angles. Not a polite, obligatory surveying of the crowd to reach consensus, but a mold-breaking, eyebrow-raising exploration to prove themselves WRONG.
These leaders aren’t just finding success through an openness to new ideas; they passionately seek them out. They value cognitive diversity and invite team members to challenge them with radical alternatives. They let go of the need to validate their own perspectives, and they focus all of their energy on finding the best solution to meet shared goals. No matter where those solutions might originate.
3. Ditching the need to let hard data drive every decision and welcoming the insights of soft intelligence.
Trailblazing leaders today have recognized the tendency to be held hostage by information overload. Even though it feels unnatural, they give themselves permission to break free from their dependence on data. Do they still value the facts? Definitely. They just work to gain a broader context about its meaning. They’re willing to be informed by data but not ruled by it.
Leaders who are open to the idea of Whole Data—a more comprehensive view of the facts— stretch beyond the usual quantitative boundaries to incorporate intangible elements. They better serve their teams and their customers by paying attention to stories and narratives, emotions and attitudes, worries and complaints, risks and vulnerabilities. They search for the qualitative information that paints a more vivid picture.
4. Dropping their dependence on the usual routine and letting go of outdated tasks and deliverables.
Today’s forward-thinking leaders have realized that everything consuming their time must earn the right to be on their to-do lists. To establish that competition, they have adopted a new approach that defies their normal logic.
Most leaders have a competitive streak that pushes them to take on more rather than do less, but they are seeing the wisdom in that concept. Narrowing their focus to expand their perspectives. Minimizing their actions to maximize performance. Doing less to achieve more. Through the ingenuity of letting go, they are finding abundant success.
5. Defeating the drag on their communication and creating positive experiences that expand their influence.
Modern leaders embrace the idea of disrupting their typical approach to communication. They start in reverse. Instead of trying to determine what information needs to go out, they concentrate on the end result. What impact do they want to make? What are the challenges and perspectives of their audience members? What experience would they like to create?
With that in mind, they peel away all the layers of complexity that have been clogging up their communication and get down to messages that are authentic and engaging. They present them in novel ways. They aren’t afraid to open a window into their motives and rationale. And they create a meaningful, compelling experience that communicates in a more powerful way.
6. Committing to metaphorically resigning their roles as experts and approaching tasks with the spirit of a beginner.
Modern leaders are accelerating their careers by breaking free from the expert trap. They no longer allow themselves to remain captives of their expertise. They are finding the courage to change the tired, old narrative with a new attitude, some genuine vulnerability, and the never-ending desire to learn.
Success for these leaders means deliberately putting themselves in positions to humbly learn and grow. Every single day. They have learned to value questions just as much as the answers. And, perhaps more importantly, they work hard to ask the right questions—many of which start with, “What if…?”
While these exciting new principles are remarkably effective, the most compelling thing about them is the way they are applied. It’s a selective process. Not a simple swap of out-with-the-old, in-with-the-new. There’s a firm acknowledgement that the old rules aren’t completely obsolete. The most successful leaders have a knack for knowing when to stick with the traditional approaches and when to break away. They’ve adopted a new brand of wisdom, and they know when to use it.
If you’d like to learn more about the strategies behind this fresh approach to leadership—one that is ripe for our challenging times—I invite you to read my new book.
Author Bio
Sara Canaday is a leadership expert, keynote speaker, LinkedIn Learning instructor and author. She works with leaders and high-potential professionals from organizations around the world to expand their capacity to innovate, influence, engage, and perform. Her new book, Leadership Unchained: Defy Conventional Wisdom for Breakthrough Performance, is now available on Amazon. For more information, please visit SaraCanaday.com.
The opinions and views expressed by guest contributors are their own and do not necessarily reflect those of theglasshammer.com
Voice of Experience: Neddy Perez, Global Head of Diversity & Inclusion, Talent Management COE, McCormick & Company
Hispanic Heritage, Voices of Experience“Mentors are great sounding boards and coaches on developmental areas; however when it comes to organizational advancement, the majority of research points to the need for women to have a sponsor. In particular, having a male sponsor accelerates the advancement of women, especially because they still hold the majority of executive level positions in corporations,” she says.
There are other factors that women need to take into consideration in managing their careers. “It is important to also think about any special assignments or projects you take on and ask, ‘where is this project leading me?’ Look for projects that are stretch assignments and that give you exposure to rising leaders or leaders who are well respected for their management capabilities.”
Pivoting to Find Her Passion
Perez started her journey as a public relations and communications professional. One of her early positions was working for UPS; at the time they were undergoing a work stoppage in Mexico and the vice president of HR decided to send her “because I spoke Spanish and people trusted me,” she says. In preparation, he covered some HR basics so she could report back properly, which was her introduction to the field.
Once she arrived she realized there had been a breakdown in policies, with the company banning religious artifacts in the environment, and the workers upset as it was an important religious holiday. She was able to satisfactorily broker a solution that allowed for religious accommodations, her boss started including her in more HR-related work and within a year she went back to school to pursue a master’s degree in international business and HR.
She was recruited by Shell Oil in Texas, where she initially supported its existing diversity function, and then ended up becoming manager of D&I for two of their businesses. She became known for her prowess in negotiating and improving difficult D&I issues, and subsequently worked with many large companies, such as Ingersoll Rand, KPMG and Sodexho. She has also done consultancy work with corporations that needed to reset their D&I strategies as a result of mergers and acquisitions or class action lawsuits and has coached companies starting new programs. She has also worked with many new Chief Diversity Officers entering the space for the first time who needed support on establishing a strategy or department.
Ultimately Perez left consulting to set up the diversity talent acquisition initiatives at TIAA, and today serves at McCormick & Company as global head of D&I. With facilities in 50 locations in 26 countries, they have a vision to double the organization, which she finds to be an exciting challenge at the forefront of finding the right diverse talent to support significant growth and creating a corporate culture that builds off existing core values but also can adapt to the changing trends of the marketplace.
Standing for STEM
In addition to a passion for D&I, Perez is focused on trying to advance STEM talent in the workplace. She first became involved while at Shell where they donated computers to communities around the world through an initiative that was ultimately recognized by the United Nations. She is also a founding member and thought leader for STEMConnector.org which has blossomed to become a stand-alone organization that connects corporations, nonprofits and colleges and universities with STEM talent.
“Getting more women into STEM and leadership is all about building pipelines for the future. We have so many jobs becoming available, but not enough of the right kind of talent to fulfill them,” she says.
And building pipelines is crucial. “One of the reasons women don’t advance more quickly is because they are not in operational roles where there is an opportunity to show a more direct impact on the business and generating revenue,” she says, adding that she might have pursued a degree in finance and accounting had she known the importance of being able to make a financial impact.
“Women are still socialized to put their heads down and work hard with the hope that someone will recognize your success. The reality is you have to become your own best advocate. As long as you feel comfortable with 70% of requirements of a job then go for it,” Perez says. “No one is ever 100% ready for their next job; we just have to get comfortable with asking for what we want and going for it.”
Perez has worked in five countries and is passionate about traveling so she has visited more 30 cities in the U.S. and around the globe. She loves photography and is passionate about mentoring the next generation of diversity leaders and women globally. In her time off, she is actively involved in serving on a number of boards for nonprofit organizations.
Heather von Zuben, Managing Director, Consumer and Investment Management Division, Goldman Sachs
Voices of ExperienceArmed with a degree from Columbia Law School, Heather von Zuben began her law career advising on mergers and acquisitions and investment management.
However, after an initial period in law, she quickly realized that she was truly interested in being closer to clients and commercial activity.
A Career Change Leads to New Opportunities
“I found the intellectual rigor of legal work very engaging, but I wanted to be closer to my clients’ commercial objectives and help them achieve their goals, so I embarked on a career change,” says von Zuben, global head of Client Portfolio Solutions within the Alternative Investment and Manager Selection Group (AIMS). “I ultimately pursued a role at Goldman Sachs because the people I met at the firm were so dynamic and had such impressive arcs to their careers. I was excited to be a part of that and learn from them.”
Von Zuben initially joined Goldman Sachs in the Alternative Capital Markets (ACM) Group, which is responsible for product development, pipeline generation and engaging with Private Wealth Management clients on alternative investments and private placements. She was named the head of the ACM Americas business in 2014. “ACM is a fast-paced environment, and during the decade that I was a part of the team, we adapted and grew the business through significant change in client demand and market dynamics,” says von Zuben. “It was a great place to start as it gave me insight across a broad array of alternative investments as well as exposure to many different parts of the firm.”
Last year, von Zuben was named to her current position leading AIMS Client Portfolio Solutions, a self-described “stretch role” that allows her to engage with and support institutional and private wealth clients across both alternative and traditional asset classes. “As an open-architecture, multi-asset class platform, we’re able to partner with a wide range of clients collaboratively to identify their opportunities and challenges and leverage our broad range of solutions to help them achieve their unique goals,” she explains.
One of von Zuben’s current focuses is Launch With GS – Goldman Sachs’ commitment to invest $500 million in women-led companies and investment managers. In her new seat in AIMS, von Zuben introduces clients to the Launch With GS initiative and resources available across the firm as they think about integrating diversity and inclusion into their investment programs. “We think investing in diverse teams is a compelling investment proposition because diversity of thought and background leads to better decision making, and can drive outperformance and growth for our clients,” says von Zuben. “When we’re discussing Launch With GS with clients, we also have an opportunity to engage on the firm’s broader diversity and inclusion efforts as well as our clients’ diversity and inclusion objectives.”
Seeking Feedback From Others to Grow
“I’ve benefited greatly from the guidance of many mentors and sponsors over the course of my career, and I put a lot of energy into paying that forward by mentoring and engaging with the people on my team and throughout the firm,” says von Zuben. “I love connecting with the amazing people who work here: getting to know them, what motivates them, and helping them think through how to achieve their goals.”
Von Zuben recommends junior professionals develop deep relationships with others, both within their own organization and on the client side, to solicit feedback, achieve their full potential and grow as leaders. “At the beginning of my career, I was focused on executing at the top of my game more than identifying ways I could help my team be more impactful. I needed to evolve my role from that of an executor to a leader,” says von Zuben. “As I sought feedback from colleagues, I realized the importance of making that transition and adopted leadership styles and qualities from senior individuals who I admired in order to help shape, develop and define my own brand of leadership.”
Today, von Zuben continues to mentor and develop programming for colleagues across Goldman Sachs in her role as co-head of the Firmwide Women’s Network, as well as serving on the managing director advisory board of the Firmwide Hispanic/Latino Network. Her advice to others seeking to grow in their careers includes:
Overcome the Need for Perfection: “Give yourself permission to make mistakes and to fail – if you’re waiting to be ‘perfect’ then you’re probably moving too slowly. Don’t dwell on things that don’t go your way – put your energy into finding a solution, learn the lesson for the future and move forward.”
A Focus on Family
When she’s not in the office, you might find von Zuben cheering on her two daughters on a soccer or lacrosse field in or around New York City. “I spend every minute that I can outside of the office with my family,” she says. “We spend a lot of time exploring all that the city has to offer, from restaurants and museums to picnics or ice-skating in Central Park.” Both von Zuben and her husband are the children of immigrants, and they place a premium on traveling together as a family: “It’s important for us to take our daughters to see different parts of the world and experience different cultures to broaden their perspectives, plus we’ve had some amazing adventures together.”
Design a Quitting Plan: Opportunity Cost is Real in Your Career
Career Tip of the Week!Stop doing things at work that don’t work. Heard this before?
Has anyone told you to quit unproductive habits, or even quit your job? Well, today we are going to talk about not quitting. At least, when you shouldn’t.
How many of us quit at the wrong time? When the going gets tough? The other side of the coin is that so many more do not quit something when we should ( job, project, partner, habit etc.) to do something better that we do not know exists yet.
Beyond being a coach and keeping my knowledge up to par, I love reading good personal and professional development books. I can be found having a little peace away from the madding crowd on the floor of a Barnes and Noble in summer months when work is less crazy. Air conditioning an added bonus. Recently, I picked up Seth Godin’s “the dip: a little book that teaches you when to quit (and when to stick)” and it resonated deeply for this column and the career advice I offer. Seth has a great blog too and this book is based on this blog “The four curves of want and get.”
Basically, the dip, according to Seth, is the moment we want to quit in the hard bit. This means when we feel exhausted or frustrated in our career, working out, or trying to learn new skills generally. Sometimes, things get hard, setbacks happen. No new news there, but why this book is a good and quick read (but gender bias in his examples at every turn in the book with implicit assumptions around the best being portrayed as a man continually is my only critique of an otherwise fabulous read), is that it compels you to think about why you quit when you do.
What is worth pushing through to the other side?
This little gem of a book talks about what criteria can be created to give yourself the permission to quit for the right reasons and at the right time. Invaluable.
Why is it that some of us don’t quit when we should? When there is a dead end or a cliff that ultimately creates a downfall or loss for us in some way?
It got me thinking about so many of the people I coach.
It is my opinion that we are all in a state of quitting, we just do not know it. Much like Steven Covey’s identified habit of ‘begin with the end in mind’ in his book “7 Habits of Highly Effective People”, success often comes with an exit strategy or a desired outcome.
We might be at the start of the curve and full of enthusiasm. But, over time it is inevitable that we are fighting entropy, boredom or irrelevance unless we find new ways to do things. We should know our mission and our end goal but change the product, tactic, approach where necessary, quit those things, but not the stuff that makes us great and makes us happy.
Seth Godin agrees, “The best quitters are those who decide to quit in advance, not because of panic or momentary dip. When you are being asked to settle for less, compromise or drop out, your desire to quit should be at its lowest. If it’s the easiest time to give up that is not the time to give up. “
He continues, “Strategic quitting is a conscious decision you make based on the choices that are available to you. If you realize you are at a dead end compared to what you could be investing in, quitting is not a reasonable choice, it’s a smart one.”
You should quit when you are facing a cliff or a dead end. Forget pride, sunken costs, quit when you know you can do better or be better or have more of what you want.
What is the bigger picture?
So, the message here is don’t quit your job if there is still value to you in the firm or industry, quit the way you do your job or quit the team or manager or even the firm. But, know what you want and need to know what you have to do to get it.
Need help figuring this all out? Work with a career coach – schedule a free exploratory chat to see if coaching is for you with Nicki Gilmour here.
Voice of Experience: Constance A. Fratianni, Special Counsel, Katten
Voices of ExperienceBut one thing that has not changed is the need for women to do more to mentor the women who are coming up. “We can’t forget where we came from; there are still too many women who are of the view that ‘no one helped me so I’m not going to help them,’ but that is the wrong attitude for all of us.”
As a member of Katten’s Women’s Leadership Forum (WLF), Fratianni herself tries to inspire young women attorneys. She believes that part of what has made her career so fulfilling is the bond she has developed with others in her firm, whether they worked together on the same deal or if they practiced in an area of law other than commercial finance. “That’s one of the great things about WLF; the opportunity to socialize with women outside of your own practice area. I encourage young women to take part in it.”
Juggling Responsibilities and Achieving Success
After graduating from University of Michigan School of Law, Fratianni had planned to work at a law firm in its real estate group for a couple years and then figured she would move on to a real estate company. But life didn’t quite go according to plan. She joined a law firm and found that she was doing interesting work with people whom she enjoyed. She was given the opportunity to use her broad legal knowledge to handle various transactions from bankruptcy and restructurings, to investment grade credit agreements to film financings among other interesting pursuits.
Along the way Fratianni had four children and subsequently became one of the first part-time partners at a previous firm, which is an achievement she is particularly proud of.
“I learned that it was about managing expectations; you can control the hours to a degree, but the only way you will develop your practice is by being there to serve. In that way, practicing law prepared me for motherhood, and motherhood helped me practice law better,” Fratianni says.
“The combination was both professionally and personally fulfilling. One of the things I find most gratifying was a former colleague who came up to me at an event and mentioned what an impact I had on her career many years ago. There’s nothing like seeing people I’ve mentored succeed.” Fratianni pivoted to various roles, including the global compliance attorney of a law firm, before deciding to join Katten in 2018 in its New York office.
Forging Your Own Path
Fratianni notes that success can be defined in many ways, and everyone needs to determine what that means for him or herself. “If you define success as making partner after eight years, well then, by that definition, I am a failure. In part because of my four maternity leaves, it took me longer to make partner but I eventually made it. I have four amazing kids and work I am proud of and have fun doing. To me, that is the definition of success.”
Even so, she adds that law school teaches the fundamentals but real world experience is invaluable. “It’s a harder road than it looks, and there’s always so much to learn,” she says.
Success comes from remaining true to yourself and not being afraid to speak up if your instincts tell you something is right or wrong, she says.
A Philanthropic Heart
In addition to her professional success, Fratianni finds fulfillment with philanthropic endeavors. In fact, one of her proudest achievements was working on a pro bono project to incorporate Operation Dreamseed as a tax-exempt nonprofit organization with a mission to provide school supplies to children in Afghanistan. Operation Dreamseed, founded by an Army captain, also rebuilt a school there in partnership with another philanthropic organization.
That heart for others extends to her children — two sons and two daughters who are in various life stages. Her oldest son is in his second year of a medical residency; a daughter is a special effects editor; her youngest son is a management consultant; and her youngest daughter is pursuing a nursing degree.
Deeply involved in her children’s education and activities, Fratianni helped organize hands on activities at her firm’s “take your child to work day.” She also created the role of “Working Parent Liaison” in her local PTA. In that role, she encouraged more parent friendly events at the school that were convenient for all parents working outside the home. As a Girl Scout leader, she was instrumental in starting “Operation Cookie” in her local Girl Scout council, which annually ships tens of thousands of boxes of Girl Scout cookies to service men and women overseas. “I was lucky to have healthy, self-starting kids and a supportive staff and family,” she says. “Don’t be afraid to ask for help and realize that both personal and professional fulfillment is possible.”
From Atoms to Assets: My Career in Financial Services
Op-EdBy Janet Walker, Director, Asset Management, Abbot Downing
Atoms are the smallest units of matter; they gave rise to cells.
Embryonic stem cells come from an embryo, and are undifferentiated and undefined, but multiply, grow and develop into a variety of cells – and ultimately a living, breathing human. The development and coordination of cells into a functioning organism is not fully understood, but scientists are working to decipher this every day. Understanding what keeps everything in our bodies in top working order and determining the causes of problems, from the physical to the emotional and mental, is a curiosity that has fueled me for as long as I can remember. The study of asset management, from understanding the complexities of capital markets to deciphering investor behavior, is surprisingly similar.
My path to asset management was atypical. As a young girl, I was driven by the desire to solve medical problems, to help people, in spite of my own obstacles. I lived in and out of shelters and in a constant state of fear while I was at home, struggling to cope with a physically abusive, unstable and alcoholic father. After becoming an emancipated minor, I finished high school and ultimately college, singularly focused on the desire to go to medical school. My path was not linear and was certainly full of obstacles, but I thrived and succeeded.
My college experience and path to graduation was not straightforward, nor what you might expect for a typical college student. I attended what was affectionately called a “commuter” school, where many of the students balanced school with full time jobs. I began as an Engineering Major and discovered that not only was the subject matter not what I expected, but that I was completely unprepared to thrive in an environment that was so unwelcoming to women at the time. I considered switching to Business Administration, but ultimately found my way to the School of Life Sciences, with a reputation of producing highly skilled scientists. I majored in Cell and Molecular Biology, minored in Chemistry, and loved every minute of it. From studying in the classroom to enduring the rigors of lab research, I found that my intellectual curiosity and desire to go to medical school were in sync. The challenges from my home life however, continued to follow me into college.
In spite of a laundry list of accomplishments and qualifications, I wondered whether I would be prepared for medical school, and looked to professors and others for guidance. Rather than listening to my own voice and following my passion, I took a detour and entered a PhD program in molecular biology at a renowned medical school, on the advice of my mentor. I found myself studying in a field that required a high degree of technical focus and less interaction with people – and while I enjoyed the technical and intellectual aspects of this path, the mismatch became clear.
Returning to the West Coast, I found myself in need of a job. Throughout college, I worked in a number of fields, including a short stint as an administrative assistant in Wells Fargo Private Bank. At the time, I was told that there would be an opportunity for me if I ever wanted to return, so I took full advantage of it. The position wasn’t ideal, but I worked hard to find a way to make it my own. The world of finance was completely new to me, despite a few business electives I took in college. I was curious, highly ambitious and thought creatively about how to make it my own. Initially, I obtained a number of securities licenses, and ultimately the Chartered Financial Analyst designation, to accustom myself to the industry. At the same time, the healthcare and biotechnology industries were coming into focus within the finance industry, driven by technological advancements and major discoveries. I used my technical knowledge, research skills and curiosity to bridge a divide, learning how discoveries in science were transforming the financial services industry.
During my 20-year career at Wells Fargo I have combined the fields of science and finance, working to understand global stocks, how they fit into an investment portfolio, and how the construction of a portfolio is impacted by exogenous factors such as geopolitics, economic forces and investor attitudes. The desire to understand complex situations, determine the root cause of a problem and educate and guide clients is surprisingly similar to my childhood aspirations. I successfully manage a complex book of assets with the added benefit of being able to work with a complex and dynamic group of incredibly talented people.
The journey has not always been easy or straightforward, but I’ve persevered by being flexible and embracing change. Much to my surprise, the tools that I have picked up along the way have helped me tackle success and challenges in my personal life. Marriage, the birth of two children, the sudden loss of my husband, are events that you can never really prepare for. Much like career uncertainty, I think it’s what you learn from these events that’s key.
Everyone defines success in a different way. From working with atoms to now working with assets, I’ve learned that my pathway to success involves listening to my inner voice, following my passion and moving through the obstacles that try to derail me, with grace and a positive, forward looking attitude. Success and challenges are inevitable, how we navigate through them is the key. I never thought that I would be a widow, raising two beautiful girls on my own. Success or challenges, either personal or professional, don’t define who I am, but instead shape who I’ve become.
4 Ways to Avoid Slipping Off the Glass Cliff
Guest ContributionGuest Contributed by Meredith Wood
The glasshammer has written extensively about the phenomenon of the glass cliff over the years whereby women have been put in turnaround high profile positions that are for lack of a better word, an impossible task or poison chalice.
The best research on the topic is still by Michelle Ryan and Alexander Haslam, of the University of Exeter which shows that there is a quantifiable tendency for women to be hired to elevated positions in times of crisis and uncertainty only to be unfairly penalized when they fail.
The effect of this is to create an unrealistic expectation for women executives, setting them up for failure. When, because they were handed a rather stacked deck, expectations are not fully met, often a company feels justified in going back to a status quo leadership by putting a man back in charge. They can then feel satisfied that though they tried to promote equity, it just didn’t work out this time. A 2013 study demonstrated just how prevalent this is. In over 600 transitions from female executives in Fortune 500 companies, only four women were succeeded by another woman.
The system, to put it bluntly, is rigged. And research demonstrates this happens over and over again in many industries.
Ways to avoid slipping off the cliff
It’s not shocking that women must do more than men to protect their agency in the workplace. Throughout the business world, women have routinely faced difficulty that men do not register. From securing business loans to facing a growing gender pay gap, women in executive level positions have been systematically discriminated against.
However, in many cases there are lessons from those who have come before that will help navigate the cliff. These include pieces of advice that men have routinely taken advantage of where women have traditionally had a hard time embracing them:
– Learning to say “NO”: Before taking any position, find out if the company is facing a difficult situation or transitional period. Just because something is offered doesn’t mean it is a step up. Recently, Uber had difficulty finding a female CEO because it was facing allegations of sexual misconduct and security concerns. The women who turned down the position may have done so because they saw it as a glass cliff waiting to happen.
– Set up expectations beforehand: One of the ways companies get away with Glass Cliff behavior is because expectations for women executives are set at an unrealistic level. By coming up with feasible metrics that symbolize success it will be more difficult for anyone to point to the idea that replacement is necessary.
– Outline a long term solution: Part of the issue with a Glass Cliff is that it usually has to do with relatively immediate results. With a long term plan in place, there is less recourse for those who seek to oust a women executive just because the situation seems dire in the short term.
– Negotiate to handle risk: If the company is in a precarious situation, make sure the position is made to be worth your while. Women are 4 times less likely to negotiate their salary than men. Also be certain to research comparable salary and benefits for a position that fits the situation.
Most importantly, to successfully scale the glass cliff you have to first know of its existence. By learning the lessons of the cliff, it is then possible to understand how to be in the best position to deal with it.
For more tips on how to navigate the glass cliff, check out this infographic from Fundera.
Meredith Wood
Meredith is Editor-in-Chief at Fundera. Specializing in financial advice for small business owners, Meredith is a current and past contributor to Yahoo!, Amex OPEN Forum, Fox Business, SCORE, AllBusiness and more.
The opinions and views expressed by guest contributors are their own and do not necessarily reflect those of theglasshammer.com
How To Get Promoted
Career Tip of the Week!If getting promoted at work is on your goal list for the rest of the year, or part of early ruminations for a new year resolution for next year, how then can you do your best to achieve your goal?
1. Do you know what the formal promotional process is? Are you in it? What do you need to do criteria wise to get into it? Who drives it in your firm? What roles respectively do your boss(es) and HR play? What other stakeholders are important?
2. What job do you want? Do you want to take the next promotional step as defined by the company? If so, great, take time to understand the competencies needed to make the leap – both hard skills and behaviors. All jobs have tasks that we prefer over other tasks. Be honest with yourself, how strategically important are the tasks that you are avoiding and how will that impact you when being considered for the promotion?
3. If you do not want the linear next step, think about what you like doing, with who and why you enjoy it. This is a great way to distill what would be a good expansion of your role or even a lateral or a non-linear upward move to a different department. Then, work with your sponsor, boss and HR to craft your path.
4. Culturally, take a long hard look at what behaviors get rewarded at your firm. Do they equally get rewarded no matter what gender you are? What flies? What does not get tolerated? What grabs senior management’s attention? This is an important analysis to do as these data points are all keys to seeing what the future could look like so that you can proactively manage your career, every step of the way.
If you would like to work with an executive coach on navigating the terrain, schedule a free exploratory chat with Nicki Gilmour here.
Happy Labor Day and UK Bank Holiday!
NewsWe have over 8000 career advice articles in our archives to read within that, over 3500 profiles of amazing women to inspire you.
We have been in existence for 13 years and have written about advancement strategies, gender equity at work, advice on how to navigate the system and how to think about planning your career path in many ways.
In 2020, we will be unveiling a new look and will be focusing on coaching and leadership development because we truly believe that women (and all people- we coach men, and gender non binary clients too) can walk the talk when individuals can understand themselves and how they operate in the specific cultural environment (country, firm, team, boss dynamics are all norms we live with and influence what we do and how we do it).
Enjoy some time off if you can and enjoy our hard work in all the amazing writing from theglasshammer writers and guest contributors here.
Sincerely,
Nicki Gilmour
CEO
P.S Book an exploratory session (free) with me to see if coaching is for you as we have space for 10 new coaching clients this September.