Recently in Fortune, Besty Myers, founding director of the Center for Women and Business at Bentley University, called the 24/7 workday “the biggest setback for women in corporate America.”
Professor Robin Ely of Harvard Business School has said the 24/7 work culture “locks gender inequality in place.”
But this is not an article about gender. The chronic overwork culture doesn’t need to change only because it works against women: it needs to change because it’s not working.
Sarah Green Carmichael, senior associate editor of Harvard Business Review (HBR), posed in a recent article that the bigger question is not what has driven us to a 24/7 work culture, or who is to blame, but rather, “Does it work?”
The answer, according to many studies related to employee effectiveness, is no. Within her article, Carmichael highlights that a culture of chronic overwork backfires on employees and companies. Yet the number of hours worked has increased by 9% in the last 30 years. It seems Corporate America is clinging detrimentally tight to the false truth that overwork is a requirement for effective employees and driving company-level success: overwork is overvalued.
Here are four solid reasons why you shouldn’t chronically overwork if you wish to remain engaged and effective in your job and why your firm shouldn’t want you to, either. May this provide insight both for you and the men and women you manage.
1) Overwork may lower your engagement with work.
According to Gallup, nearly 61% of college graduates feel disengaged at work – meaning not “intellectually and emotionally connected,” even when they are physically present in the office, resulting in a major ROI loss for companies.
Data shows that 2/3 of employees feel overwhelmed and 80% would like to work fewer hours. The 24/7 work culture and feeling overwhelmed are major contributors to disengagement. While an “always on” expectation makes it difficult to mentally switch-off, research has suggested that being able to psychologically switch-off from work protects both well-being and work engagement.
If you feel you can never turn off, it would seem you begin to tune out. To stay engaged at work, it’s important not to give into the expectation to live it.
2) Overwork may hurt your productivity.
Research showed that a company couldn’t tell the difference in performance if an effective employee was working 80 hours or just pretending to, so working longer hours may not mean accomplishing more, career-wise too. As graphed in The Economist, longer hours are correlated with decreased productivity. In fact, research has even shown that when working hours are excessive, cutting hours back can actually increase your productivity.
Also, in research with a consultancy firm, required and predictable time-off from work including being digitally switched-off, increased productivity – even if time completely off had to be strictly enforced because employees were in the habit of being constantly switched on. Not only did it improve communication, learning and the client product, but it also resulted in greater job satisfaction, sense of work/life balance, and commitment to managing a career at the firm.
3) Overwork may hinder your ability to lead effectively.
As Ron Friedman writes in an HBR article, while putting in the excessive hours may have marked you as motivated and helped your “early career advancement,” maintaining overwork as part of your work identity once you’ve already arrived to a position of leadership can significantly damage your career prospects.
Leaders need to disconnect to optimize the interpersonal skills, critical thinking, and visionary skills important to their roles. Overwork contributes to mis-reading others (often negatively) and emotional reactivity such as lashing out. Management performance also depends upon judgement, and being tired from overwork impairs your decision-making abilities and clarity of perspective when it comes to identifying problems and creative solutions.
An overworked leader, concentrating to the point of fatigue, is often a cloudy leader, who is also more vulnerable to technology distractions, such as the 3pm workplace Facebook rush.
As Reid writes, overworking also models the behavior as an expectation for those you manage, and there’s enough evidence in this article alone to illustrate why that’s a questionable management practice.
4) Overwork may harm your health.
On top of compromising your job effectiveness, overwork compromises your well-being, a major component of feeling satisfyingly engaged in your work. Studies have shown that overwork is associated with emotional exhaustion and impaired sleep, which is a massive performance killer in addition to compromising health.
It’s also associated with depressive symptoms, heavy drinking, and long-term with heart disease and impairment of brain function when it comes to reasoning. Nothing about this says top management potential. If you’re to be a thriving executive, it’s probably best to start as a thriving human.
What Can You Do To Be More Effective?
But you’re still surrounded with a culture of overwork, so what can you do?
Friedman recommends starting with these small behavior changes:
Find a way not to have your smartphone at your side constantly when away from work, interrupting your present – instead check it with intention. Program evening emails to arrive in the morning, so they don’t catalyze a back and forth conversation after hours. Discern when a response is necessary immediately from when it’s not. Find an activity that you’re excited to leave work for, something else that will give you a sense of gain. While at work, schedule a few breaks in your day so that you can step away, clear your head, and refresh both your energy and perspective.
It’s clear that when you chronically over-extend yourself at work, you may still be there or still be on, but you stop being the same employee. Being an effective leader means managing the asset of your leadership effectiveness, not working until it’s lost to diminishing returns or worse.
By Aimee Hansen
Why You Should Avoid Overwork To Be Effective In Your Job
Career Advice, Office PoliticsProfessor Robin Ely of Harvard Business School has said the 24/7 work culture “locks gender inequality in place.”
But this is not an article about gender. The chronic overwork culture doesn’t need to change only because it works against women: it needs to change because it’s not working.
Sarah Green Carmichael, senior associate editor of Harvard Business Review (HBR), posed in a recent article that the bigger question is not what has driven us to a 24/7 work culture, or who is to blame, but rather, “Does it work?”
The answer, according to many studies related to employee effectiveness, is no. Within her article, Carmichael highlights that a culture of chronic overwork backfires on employees and companies. Yet the number of hours worked has increased by 9% in the last 30 years. It seems Corporate America is clinging detrimentally tight to the false truth that overwork is a requirement for effective employees and driving company-level success: overwork is overvalued.
Here are four solid reasons why you shouldn’t chronically overwork if you wish to remain engaged and effective in your job and why your firm shouldn’t want you to, either. May this provide insight both for you and the men and women you manage.
1) Overwork may lower your engagement with work.
According to Gallup, nearly 61% of college graduates feel disengaged at work – meaning not “intellectually and emotionally connected,” even when they are physically present in the office, resulting in a major ROI loss for companies.
Data shows that 2/3 of employees feel overwhelmed and 80% would like to work fewer hours. The 24/7 work culture and feeling overwhelmed are major contributors to disengagement. While an “always on” expectation makes it difficult to mentally switch-off, research has suggested that being able to psychologically switch-off from work protects both well-being and work engagement.
If you feel you can never turn off, it would seem you begin to tune out. To stay engaged at work, it’s important not to give into the expectation to live it.
2) Overwork may hurt your productivity.
Research showed that a company couldn’t tell the difference in performance if an effective employee was working 80 hours or just pretending to, so working longer hours may not mean accomplishing more, career-wise too. As graphed in The Economist, longer hours are correlated with decreased productivity. In fact, research has even shown that when working hours are excessive, cutting hours back can actually increase your productivity.
Also, in research with a consultancy firm, required and predictable time-off from work including being digitally switched-off, increased productivity – even if time completely off had to be strictly enforced because employees were in the habit of being constantly switched on. Not only did it improve communication, learning and the client product, but it also resulted in greater job satisfaction, sense of work/life balance, and commitment to managing a career at the firm.
3) Overwork may hinder your ability to lead effectively.
As Ron Friedman writes in an HBR article, while putting in the excessive hours may have marked you as motivated and helped your “early career advancement,” maintaining overwork as part of your work identity once you’ve already arrived to a position of leadership can significantly damage your career prospects.
Leaders need to disconnect to optimize the interpersonal skills, critical thinking, and visionary skills important to their roles. Overwork contributes to mis-reading others (often negatively) and emotional reactivity such as lashing out. Management performance also depends upon judgement, and being tired from overwork impairs your decision-making abilities and clarity of perspective when it comes to identifying problems and creative solutions.
An overworked leader, concentrating to the point of fatigue, is often a cloudy leader, who is also more vulnerable to technology distractions, such as the 3pm workplace Facebook rush.
As Reid writes, overworking also models the behavior as an expectation for those you manage, and there’s enough evidence in this article alone to illustrate why that’s a questionable management practice.
4) Overwork may harm your health.
On top of compromising your job effectiveness, overwork compromises your well-being, a major component of feeling satisfyingly engaged in your work. Studies have shown that overwork is associated with emotional exhaustion and impaired sleep, which is a massive performance killer in addition to compromising health.
It’s also associated with depressive symptoms, heavy drinking, and long-term with heart disease and impairment of brain function when it comes to reasoning. Nothing about this says top management potential. If you’re to be a thriving executive, it’s probably best to start as a thriving human.
What Can You Do To Be More Effective?
But you’re still surrounded with a culture of overwork, so what can you do?
Friedman recommends starting with these small behavior changes:
Find a way not to have your smartphone at your side constantly when away from work, interrupting your present – instead check it with intention. Program evening emails to arrive in the morning, so they don’t catalyze a back and forth conversation after hours. Discern when a response is necessary immediately from when it’s not. Find an activity that you’re excited to leave work for, something else that will give you a sense of gain. While at work, schedule a few breaks in your day so that you can step away, clear your head, and refresh both your energy and perspective.
It’s clear that when you chronically over-extend yourself at work, you may still be there or still be on, but you stop being the same employee. Being an effective leader means managing the asset of your leadership effectiveness, not working until it’s lost to diminishing returns or worse.
By Aimee Hansen
Build Your Personal Brand in 30 Seconds
NetworkingRead more
Leaving one industry for another, what you need to know in your transition
Career Advice, Career Tip of the Week!Either way, it is time to transition to a new career. What are the top three things you need to consider in the move?
A. Do your skills apply to what you want to do next? If not exactly, can you weave a truthful narrative of how what you have done before will empower you to do the new tasks required? If there are gaps, before you leap from your current job you should close any skill gaps with formal education or informal means.
B. Who do you know in the new arena? How is your network? Start by meeting people who can tell you what you need to know about the product, processes and cultural norms of your desired future gig. These folks are much more likely to know of open opportunities and relevant networking opportunities than anyone else. Information is power.
C. Interview, interview, interview. Practice makes perfect and will give you a good benchmark on how viable it is to move into this space and help you understand your bottom lines regarding money and other factors such as hours, location etc.
Good luck!
By Nicki Gilmour, Executive Coach and Organizational Psychologist
Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work
Voice of Experience: Anissa Thompson, Managing Director, Accenture
Voices of ExperienceThompson finished graduate school with a Master’s Degree in Public Administration. Eager to find work as a policy analyst she started her career at a global policy think tank and spent two years as a research assistant, working primarily on research for the United States Army and Joint Chiefs of Staff. She describes this experience as, ‘excellent,’ but was keen to effect actual solutions that solved problems facing the public sector and began to explore other career options. She found herself drawn to management consultancy and began working at Accenture in 2001.
Variety within the same career
Over the course of her 15 years at Accenture, Thompson has worked across industries serving a diverse array of clients ranging from the US Federal Government, to an energy corporation and a large telecoms firm. In 2009 she moved from working with clients to an internal role where she was asked to build and lead a sales support team to help Accenture respond more effectively to proposals. That decision and role represented a major turning point in Thompson’s career and ultimately led to where she is today as the Director of Accenture’s North American Proposal Response Center, where she manages a team of proposal development professionals.
“I’ve been extremely fortunate to be able to explore new career paths. My main professional motivations have always been interesting work and the opportunity to work with great people and I’ve experienced both at Accenture – I have never been encouraged to simply continue down the path on which I started. As a result of moving my career into a new direction of my choosing, I was able to build an internal sales support function that has achieved a very positive reputation and been replicated throughout.”
Currently, Thompson is excited about expanding the services that her Sales Support team provide at Accenture, so that they will be involved throughout the whole entire Sales lifecycle, enabling more sales and greater efficiency. An area that is of particular interest to her is how at Accenture they are doubling down on automation, especially in the area of content creation.
By conquering this work, Thompson comments, “we are able to create content for our sales collateral using software rather than “search and find” efforts, thus allowing us to respond to proposals with greater speed and efficiency.“
She is also enthused with how they are finding creative ways to better source and staff their resourcing needs through crowdsourcing platforms and are always looking at innovative ways to get their messages across visually, helping bring to life Accenture’s focus on all things digital.
On a personal note she is excited about the impact they are making in the local D.C community.In January she volunteered with Urban Alliance – a local non-profit that empowers disadvantaged youth to succeed through internships, training and mentorship – during Accenture’s Martin Luther King Day of Service, one of the largest corporate efforts in the country. 1,500 Accenture people volunteered at more than 85 projects in the Metro DC area. Thompson is presently involved in another exciting project outside of her day to day role, leading Accenture’s relationship with the 11th Street Bridge Park Organisation – one of Accenture’s non-profit partners in the D.C area.
Thompson describes it as ‘a multi-partner project to transform an old bridge into the city’s first elevated park: a new venue for healthy recreation, environmental education and the arts’.She recently completed a pro bono skills based volunteering project to refine their strategic plan.
Mentoring and Sponsoring Others
The professional achievement of which Thompson is most proud, is the number of women and minorities that she has helped excel to executive level at Accenture, both on her own team and in her mentoring circles. She has received great mentoring at each stage of her career and very much believes in ‘paying it forward’. Thompson began by registering as a mentor on Accenture’s Global Mentoring Program and shortly thereafter was matched with an African American Female who was a new hire at the company. Over the course of 18 months she helped her navigate her path at Accenture, sharing career advice along the way.
“For me”, Thompson adds, “it was very gratifying when I received an email from her announcing that she had been promoted to the next level.”
For women across every industry she would encourage them to find a sponsor internally and seek support from mentors formally and informaly. Throughout her career Thompson has learnt that you will face challenges.
“The reality is, many of the decision makers you will encounter may not look like you, but it is important to understand that this is not a deterrent to success,” she states. She believes that for women especially, it is important to seek sponsorship and support from a diverse array of people versus turning to just those within your demographic.
Thompson is proud to work for a company that has not only announced its’ commitment to gender equality, but one that is committed to supporting the professional goals and aspirations of its’ more than 130,000 women globally. Accenture recently announced an investment of over $840 million in learning and professional development in 2015, which includes a range of training programs to develop the next generation of women leaders. Personally Thompson mentors four women personally and many more informally.She partakes in learning and networking opportunities during events like Accenture’s celebration of International Women’s Day, which she has previously co- hosted in D.C.She has also had the great fortune to work directly for a strong woman leader who also serves as her career counsellor- helping her to define her own path to success and to ensure she achieves it – and to sit in a highly diverse organisation with many senior women reporting in to her.
In her spare time she loves to travel and recently spent time in Buenos Aires, Rio and San Juan, Puerto Rico over the holidays. She expresses that she is fortunate to have a geographically dispersed set of friends and that she spends time abroad almost monthly. She is an avid reader and is never without her kindle. Some may find the most surprising thing about Thompson is her love of football, or soccer as it’s called in the US. She supports FC Barcelona and DC United and given the opportunity will happily while away a weekend watching the various European leagues play on television!
Surviving Even the Most Grueling Interview Process
Pipeline, What's OnRead more
Mover and Shaker: Shirley Murray, Senior Lead Program Manager, TIAA-CREF
Movers and ShakersMurray attributes that mindset to one of her mentors, her high school math teacher. “I really blossomed under her new approach that helped me understand both the ‘what’ and the ‘why,’” she says.
That perspective helped Murray in her first career as a math teacher. It still helps in her current role at TIAA-CREF where she focuses on deciphering the ‘why,’ instead of just doing what was done in the past.
During her time as a math teacher, Murray realized her love of programming when she created an introductory computer course for students. She then leveraged these skills to take a programming role in an actuarial firm. Soon after, Murray moved from her native Jamaica to the United States, where she joined TIAA-CREF in its New York City office. Murray began her career as part of the rotational development program within the actuarial department and has been with the financial services firm for the past 27 years.
A Focus on Efficiencies
Murray has served in several roles that involved programming and managing operations across many different groups, including both insurance services and the corporate actuarial department. She helped oversee the production of the firm’s financial statements and helped develop a tool for management reporting, an application that is still in use.
After this success, she had the opportunity to move to the firm’s Charlotte office to lead a group responsible for calculating accumulation values and overseeing financial controls. In this role, Murray helped install a suite of applications as part of the organization’s master record-keeping initiative. In 2013, she moved to the information technology department to lead a newly created group that supports the actuarial function, with the goal of streamlining their technologies to allow the group to devote more time to their analytical roles.
Streamlining processes has been important to Murray throughout her career; in fact, one of the accomplishments she’s most proud of was a project in 2011 that helped create more efficient processes that ultimately decreased the time involved in the daily pricing of products by two hours. “We overcame lots of challenges to roll it out,” she says.
She’s also excited about a current project that entails tracking data to see how it changes over time and how they can use that historicalinformation to create assumptions that can help them project into the future. “Using past behavior as a model helps our business divisions,” she says. Two of the projects she’s working on are also breaking new ground by providing automation for processes that were formerly completed manually.
Her work was recently acknowledged with TIAA-CREF’s “IT Outcomes that Matter” award, which she received for her work as part of a cross-functional team with members from across IT.
Learning the Ropes of the Corporate World
From her background as a teacher, where she was able to determine the delivery of her curriculum, she had come to the corporate world excited to get involved in a faster-paced industry. Murray realized that regardless of the industry or firm, there are always going to be challenges. “I learned that you have to be patient and find ways to be proactive to overcome obstacles.”
Having benefitted from the support of mentors and a sponsor, Murray has learned the importance of having someone watch out for you and in turn has become the mentor of other African-American females throughout the years.She recognizes that being a minority in the workplace can be difficult, yet advises those in similar situations to focus on your performance. “Sometimes only positive experience can overcome these biases, so I just do the best that I can regardless of my role or the challenges I face, and ultimately this mentality has allowed me to progress in my career.”
Another one of her best pieces of advice for others is to make sure that you plan for the long term, not just the short term – whether for your career or a project. “You have to move knowledge from one role into the next, thus building rather than compartmentalizing.” And, she adds, don’t be afraid to take risks and challenge the status quo.
Among Murray’s hobbies when she’s not at work are doing puzzles, particularly jigsaw puzzles, and traveling, especially to Jamaica to visit her mother and brothers.
Black Women Are Raising Their Hands For Leadership
Career AdviceNot only would Corporate America benefit to listen up, but there may also be a message for non-black women when it comes to owning our impact within leadership roles.
Help, my manager is killing my career
Career Advice, Career Tip of the Week!What can you do? Explore other options within the same company and navigate the politics by lunching with peers from other teams and even get a sponsor who a leader (the boss of your boss, or higher or a different team leader) so that you can start to understand the bigger picture of mobility, project allocation and promotional tracks. Also, sometimes a bad manager isn’t just someone who has a bad personality but someone who is stuck between a rock and a hard place themselves suffering from systemic constraints ( such as lack of resources, understaffed etc.) and so you have to figure out if this is a temporary issue or a true sign of dysfunction of the entire company.
Failing that, sometimes you just have to call a spade a spade and move on. There are other firms out there.
By Nicki Gilmour, Executive Coach and Organizational Psychologist
Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work
Office Romance: A No, No For Your Career?
Career Advice, Work-LifeVoice of Experience: Carol Noel, Senior Director, Team Leader, BNY Mellon Wealth Management
Voices of ExperienceAs important as hard work is, success is built on your relationships, says Carol Noel, senior portfolio manager and team leader for BNY Mellon Wealth Management. “The skill set you needed in the beginning of your career is not the skill set that will drive you forward. In the early part you focus on hard work, and while that’s important to provide access and recognition, you have to constantly ask for feedback, course correct and build out relationships in order to move to higher levels,” she says.
Making a Difference in Private Wealth Management
After earning her bachelor’s degree from Cornell University and her master of business administration from Georgetown University, Noel worked at Bankers Trust Company for five years, and then joined BNY Mellon’s rotational leadership development program. From the beginning, she was part of private wealth management, a group that focuses on client relationships to help high-net-worth families achieve their financial goals.
Noel’s career epitomizes longevity: She has been with the group for 18 years and now leads a team of 13 professionals.Over the years, she has mastered all aspects of the business, from managing portfolios and researching stocks to managing people, executing business plans and guiding important client relationships.
She is particularly proud that her team earned recognition from BNY Mellon’s corporate leadership, which welcomed the group into the prestigious Chairman’s Circle in 2014 as the top revenue team. “Our successes represent a team effort of doing well for both our clients and the firm,” Noel says. “I work with an amazing group of people who care as deeply about the clients as I do, and we appreciated the recognition for our collective success,” she adds. “It was a nice topper to our efforts.”
The team continues to explore new ways to grow the business, including reaching out to new client segments where they have expertise. One such area is in supporting endowments, where they are working to provide services around philanthropic endeavors.
Over the years, she has watched the wealth management industry change dramatically, with clients seeking a more holistic approach to their wealth planning. Clients today expect more than just investment performance: They might be seeking advice on how to handle the long-term care of a grandparent or to provide for a child with autism. Approaching them with a 360-degree view of their financial and family situation allows her team to provide better solutions.
Building Your Career Involves Others
Noel has found that women will often believe it’s their responsibility to fix any problem on their desk. But that’s not the case, she says, underscoring that having the right team to resolve an issue is just as good as doing it yourself. “Bring together the right people to share the challenges that have to be met” she says, adding that a robust network should include people in your department as well as in others, and should cross cultural, gender and hierarchical lines.
She also advises women to start off by differentiating themselves from the pack. “There are lots of talented people, but you have to show that you can be successful, whether that’s meeting financial goals or working collaboratively with internal partners.” She says that if you take accountability for managing your career, you’ll go farther by being intentional and strategic.
“It’s not offensive behavior to be offensive about your career,” she says, even though that might seem contrary to what many girls learned growing up. “Having and executing a plan is vital to moving ahead. It’s not a negative thing to say you want a certain role and go for it. Have coffee, ask colleagues for an informational interview.”
And while she believes that women should help each other, she sees value in having both men and women as sponsors. “The diverse background in your network will help you get where you want to be.”
To that end, Noel is active in Impact, a multicultural Employee Resource Group where she’s a mentor and also participates in the Women’s Initiative Network (WIN). In addition, she has piloted a leadership development program designed to encourage people with diverse backgrounds to seek senior leadership.
“The firm is a strong supporter of building up good people internally, as much as hiring externally. They’ll look anywhere for the best people.”
A CFA charter holder, she also stays active in professional groups, including the New York Society of Security Analysts and the CFA Institute.
A Balanced Life
Noel finds her quest for a balanced life is getting easier as her two kids get older. She and her husband enjoy traveling as a family and her children “are enjoying the ride now too,” she says.
Equally important to that balance is giving back, and Noel is a member of the finance committee for the Havens Relief Fund Society, a foundation that provides one-time grants to help struggling families overcome imminent financial crises.
“I do what I love, and I never run away from a challenge. “