By Melissa J. Anderson (New York City)
The women speaking at our 6th annual women in technology event last week emphasized the importance of taking risks to advance in your career.
“There is an infinite number of paths to a rewarding career in technology,” said moderator Dana Kromm, a senior partner in the Private Equity/ Mergers and Acquisitions practice in San Francisco at Shearman & Sterling.
“It’s up to you to pursue your own passion and take your career where you want to take it,” she added.
The panelists included Maureen Erokwu, founder and CEO of Vosmap and an advisor to Lesbians Who Tech; Lori Fellela, Senior Director of End User technologies at TIAA-CREF; Mary T. McDowell, former EVP and Head of Mobile Phones at Nokia and now a director on several corporate boards; and Sinead Strain, global head of Fixed income currencies, and commodities technology (FICC) at Goldman Sachs.
They shared stories from their own careers in tech and offered advice to the women in the audience on how to advance and thrive. Several of the panelists took risks on projects and even promotions changes early in their careers, which, they said, ultimately helped set them on the track to career growth and great learning even if in the moment, it didn’t feel that way.
Career Advancement- how can following your passion take you further?
Erokwu described how her passion for photography led to her to found Vosmap, a digital mapping company that has a contract with Google Street View. Similarly, Fellela began her career working in tech support, “climbing under desks,” before she decided to pursue a more creative path as a developer. She then switched into roles where she could interact with people more as well as work with technology. Fellela shared with how she believes hiring great people is really important to both enjoy and and advance at work.
McDowell described how she began her career developing products that began to become commoditized at Compaq and HP. When she got a call from a headhunter about an opening at Nokia in the completely different field of Telecoms, she jumped at the chance.
“Maybe it was hubris,” she said with a laugh. “I thought, I don’t know much about telecoms but ‘I’m smart – I’ll figure it out.” She did figure it out to become head of an entire business.
Strain also took a several risks in her career, including two big moves. The first time she moved from Dublin to London and then, later, she moved to New York City, for what was supposed to be a three month project. Instead, she found her new home.
Mentors and Sponsors
The women discussed how mentors and sponsors have also shaped their career paths. In turn, the panelists described what they look for in a mentee or someone who can mentor them.
Strain said she looks for passion, and someone who is looking for advice and is open to feedback.
“That’s the most powerful thing you can get,” she said, adding that sometimes feedback can sting but that’s the most powerful conversation someone can have.
McDowell said she looked for people with ambition.
“It’s more rewarding to help take the rough edges off someone who is pushing hard than to light a fire under someone,” she said.
Similarly, several panelists described how clients also helped them advance in their careers.
“Clients can be your biggest advocates,” Erokwu said. Relationships and referrals can help build business, and talk up your skills before you get the next job.
Networking
The panelists all agreed that both internal and external networking can be valuable to career advancement since it opens up opportunities to you build relationships with people who can help you in your industry and beyond.
my advice to women is to get out there, get away from your desk and meet people – Lori Fellela
For example, Strain described how she had initially approached her company’s women’s network with skepticism. But she quickly learned that it was a good way to find support from colleagues. Moreover, she said, participating in the group taught her a lot of organizational skills as well.
“It’s not enough to just come – it’s not like watching TV,” Fellela agreed. “You have to participate, my advice to women is to get out there, get away from your desk and meet people”.
Networking outside work can also help women advance. Fellela described making a business connection with a woman she met while volunteering with her daughter’s sports boosters club. Erokwu said being part of the Lesbians Who Tech community had also helped her grow in her career and make new connections that literally has given her product and firm real exposure which has translated into business.
“Inviting other women to those communities ultimately makes those communities stronger,” she said.
Additionally, advised McDowell, it’s important to build relationships with peers, not just people who are more senior.
“You never know where people are going to advance to,” she said. McDowell got her first board seat because one of the board directors was someone she had gone up against in an intense negotiation years earlier. He remembered her when he saw her name on a slate of candidates for the opening and recommended her for the job.
Advice
Finally, the panelists shared the advice they wish they’d heard earlier in their career.
“I wish someone had told me to find someone who’s been to where I’m going,” Erokwu said, adding that she thinks she has finally found that person.
“My advice is to get out and go meet people. Talk to people and make connections,” Fellela said. “Have those relationships before you need them.”
Kromm agreed. “The sooner you start building your network the better it can be,” she said.
McDowell discussed the importance of culture fit in an organization.
“Can you be your best self? Will your work be rewarded? Think of yourself as a valuable resource, ask yourself ‘what’s the best ROI’ for you”? she said.
Strain emphasized the importance of pursuing risks.
“When you’re confronted with two options where there is a safe one and a risky one, consider choosing the risky one if it makes sense, she said. She added with a smile, “It might be more fun.”
All panelists agreed that using networks like theglasshammer and technology specific organizations like Anita Borg Institute (ABI) are a great way to find support and strategies to advance as a woman in technology.
Voice of Experience: Hilary Packer, Managing Director, Goldman Sachs
People, Voices of ExperienceAfter studying computer science at the University of Michigan, Packer earned her graduate degree and then began her career in financial services – celebrating 20 years in the field and 10 years at Goldman Sachs this August.
Though she spent her 10 years prior to Goldman Sachs at three different firms, it was primarily with the same team which moved firms as a unit. During those years she specialized in front office trading systems for equities and built excellent relationships with her two previous managers. “We are friends to this day, and they were great for my career, offering me amazing opportunities. But I realized they were championing me for less technical client-facing roles because I work well in that high-pressure, fast-paced environment, and at the time I wanted to alter my path and manage a development team.”
She decided to send her resume to Goldman Sachs for that type of job, and realized it was the perfect fit.
“I loved being on the trading floor in the thick of it,” she says of her first positions at Goldman Sachs, working with trading systems and equities technology. She spent the next seven years in different roles within equities technology, including swaps trading, electronic trading, client-facing work and order management.
Packer says she then put her hand up to try something different than equities technology and was told she would be great at asset management technology – she took the plunge and found the buy-side to be a fascinating change.
Forging A New Path through Technology
After learning that role, she was ready for something radically different, and that’s when she moved into her current role in social and collaboration technology, building platforms that are both traditional and innovative.
“It’s an exciting opportunity to be really connected with what’s going on in the world of social media and how we can apply it internally.”
For example, she has worked on an internal blogging platform that just celebrated its two-year anniversary, and she was proud to take a moment to see how many people had been connected through it and how many posts had been shared. “It really has elevated the power of the crowd within Goldman Sachs; we have so much knowledge to share that makes people more productive and efficient. This makes it easier to focus on the value add that Goldman offers, rather than spending time finding information.”
Packer says that at its roots, Goldman is a tech company so it’s exciting to see the rate of change going on and help people learn the best way to apply the innovations. Packer helps oversee hackathons, which Goldman Sachs holds both internally and on campuses as a recruitment tool. “It attracts people who love programming, and the exciting part is that you don’t know where the people who take part will come from — they might be English majors who built an app on their phone.”
In fact, she encourages those who might be interested in entering the field to just take the plunge. “Don’t be afraid, because technology is as much art as it is science. Some women get scared off by the concept of it, but it’s so rewarding. When people say, ‘That must be really hard,’ I look at what they’re doing, whether they’re a teacher or lawyer or something else and think, ‘Well, that’s also hard.’ It’s all about taking the time to learn, and then you can do anything.”
Women Supporting Women
Packer hasn’t felt she has experienced barriers because she’s a woman, but she would add that at certain points in her career she wished there were more women in the field.
During her masters of software engineering program at Carnegie Mellon, for example, she was the only woman among the 15 full-time participants. “Prior to joining Goldman, I had never had a woman manager.At Goldman, I’ve had a tremendous opportunity to work with smart, technical women at all levels.While the number of women in the field is getting better, there is work to be done.”
That’s why she works to help women connect by creating communities of women in technology across the company. She found that while she might be one of only a few women in her specific group, three rows away there may be more women in another team, so she has worked to help create those bigger communities.
And, it’s why one of the achievements she’s most proud of is her role as co-head of the Women in Tech network in the Americas. “I feel really grateful, and it is such an honor to be asked to lead it,” she says, adding that she’s always benefited from women who have acted as role models, mentors and sponsors.
“Along the way there have been a number of colleagues who really did amazing things for me, helping me and putting my name in the hat for opportunities. They did it because it was the right thing to do, and now I’m in the positon to do the same for other women.”
Giving Back Through Women in Technology
One aspect of the Women in Technology (WIT) network Packer enjoys the most is its partnerships with external organizations.Through the Anita Borg Institute, they are one of the sponsors of a conference called Grace Hopper Celebration for Women in Computing, expected to attract 12,000 attendees.
They also work with Girls Who Code: Goldman just completed its third year of sponsoring the Summer Immersion Program, where 40 high school girls were in the office for seven weeks learning to code. “We looked at their final projects at the graduation and talked to them about career paths. They are smart and energetic, and I have no doubt that I’ll be working for them really soon,” Packer says.
A third program she champions is called Geek Speak, where they focus on helping women present on technical topics in a credible, thoughtful way. “Public speaking is hard in the first place, but hitting the right level of technical detail adds another challenge,” she says. The group focuses on a select group of women, by offering them mentors and providing coaching. Members prepare a presentation to give before a friendly group of senior leaders who then give them real-time feedback.
She says of the women she’s met through her career that they have built an amazing support network. “When we spend time together, I always walk away feeling it was time well spent – that I gained a different perspective or solved a problem.”
The Travel Bug
Outside of work, Packer spends every spare moment she can traveling. “People are always asking where I’m going next,” she says. Traveling also allows her to mix in her other hobby, photography. Among the places she’s been on her trips that have spanned six continents are a cruise to Greece, three safaris, Botswana and the Great Wall of China. Her favorite places to visit? “Those with no cell service,” Packer says with a laugh.
Is Temporal Flexibility Key to Closing The Gender Pay Gap?
Career Advice, Gender Pay Gap, Office Politics, This Month's FeatureIn March 2015, the US Census Bureau released the latest pay statistics from 2013, including median earnings by detailed occupation, showing that full-time working women earn 78.8% of what full-time working men do. The census data revealed that across 342 occupations, women (barely) out-earn men in only nine.
Across the nine, the female pay advantage is “nearly inconsequential,” ranging from .2% (counselers, dishwashers) to 6.2% (producers and directors), with a margin for error that could wipe the gap. Yet a very significant pay gap (advantage: male) persists across most professions, even when women are prevalent in them.
Data on relevant occupations illustrates the point:
Source: Drawn from US Census Bureau, 2013 American Community Survey
While frustrating gaps in occupations that are historically male-gendered (eg CEOS, financial analysts, securities) may come as less of a surprise, the gap within female skewed jobs (financial clerks, marketing, accounting) underlines that closing the gender pay gap takes more than female representation.
Are men just more valued? Nancy F. Clark of Forbes WomensMedia writes that when men move into female dominated occupations such as nursing, the overall pay of that occupation and level of tasks included in the job remit begins to improve. If appears that when men enter an occupation, its value goes up.
But, what’s going on in finance and business?
Gender Penalties Are Bigger in Business Jobs
Claudia Goldin, Henry Lee Professor of Economics at Harvard, found in her research that when it comes to explaining the majority of the residual gender pay gap, “what happens within each occupation is far more important than the occupations in which women wind up.”
Among high-earning occupations, Goldin found those grouped as “business” have the biggest gender pay “penalty” for “being a woman relative to a man of equal education and age, given hours and weeks of work” whereas “science” and “technology” occupations have the smallest ones.
Census Bureau data shows that women make up only 24% of “computer, engineering and science occupations” and earn 83% as much as men. Women make up 54% of “business and financial operations occupations” but earn only 75% as much as men.
Non-Linear Earnings Are Penalizing Women
“Quite simply the (residual) gap exists because hours of work in many occupations are worth more when given at particular moments and when the hours are more continuous,” writes Goldin.
In many occupations, earnings “have a nonlinear relationship with respect to hours” – for example, a 70 hour week is rewarded in well over double the earnings of a 35 hour week and working 9-11 am counts much more than working 9-11 pm.
It’s less a matter of whether women take time off work to have children or seek flexible hours. It’s whether they are disproportionately penalized for the time they are absent from the office or for working their hours outside of the standard work day.
“Some occupations have high penalties for even small amounts of time out of the labor force and have nonlinear earnings with respect to hours worked,” Goldin writes, and then the gender pay gap is bigger. “Other occupations, however, have small penalties for time out and almost linear earnings with respect to hours worked.”
In previous research, Goldin and Katz quantified the occupational difference in pay penalty among Harvard 1990 graduates. They found that a similar 10 percent hiatus in employment 15 years after receiving their BA (18 months break) meant a decrease of earnings of 41% for MBAs, 29% for JDs or PhDs, and 15% for MDs.
Reduction in earnings as a result of time-off “was linear in lost experience” for MDs, but highly nonlinear for MBAs. “Any time off for MBAs is heavily penalized,” reports Goldin.
Remuneration penalties can result in women going to a different occupation, shifting down within the occupation hierarchy, or being out of work. The research found that when part-time work is largely available, women take off less time (eg pharmacists). Because it’s less available in business, women end up taking off more time even with higher penalties.
Goldin writes, “A flexible schedule often comes at a high price, particularly in the corporate, financial, and legal worlds.”
Closing the Gap
Goldin suggests that the last chapter to achieve gender equality involves “changing how jobs are structured and remunerated to enhance temporal flexibility.”
She found that certain contextual factors close the gender pay gap, such as when colleagues can more easily be substituted for each other and when information can easily and cheaply be relayed between colleagues.
Forbes contributor Clark advises to get the ball rolling on arranging temporal flexibility before you need it – anticipating and addressing the issues that need to be overcome.
How committed is your firm to making temporal flexibility work for women and for the company itself? What evidence do you see? Firms that are serious about gender equality will be proactive in making it work – and add up – for both.
Voice of Experience: Heidi Stam, Managing Director and General Counsel, Vanguard Group
People, Voices of ExperienceDirectly out of law school Heidi Stam took the law firm route as was suggested, working for a large firm and then a boutique firm. She realized litigation didn’t resonate so she switched to deal work, which she describes as the antithesis of litigation. “I loved helping two parties build a solution together,” she says.
After having her first child, though, she started debating her options and found out that the SEC was looking for lawyers. With her experience in corporate deal work, she believed it could be a good fit until she learned they were offering a position in the investment management division. Unfamiliar with that vein, she turned it down – and was surprised when two days later one of the interviewers called her and expressed their disappointment that she had passed. They offered a chance for her to come back and talk to attorneys and get a feel for the work; so instead of a day of interviews, she had two attorneys at her disposal to learn more about the role, which she eventually accepted.
“It was the best thing I’ve ever done,” she said, ultimately spending 10 years in five different positions at the SEC, which eventually led to her role at Vanguard. “You never know what will present itself to you, and being open minded and flexible can help your career.”
A Company on the “Vanguard”
When Vanguard’s CEO contacted her, she said she was particularly interested because of her high regard for the company: In her role at the SEC she had had the opportunity to see all the investment management firms and mutual fund companies in the country.
“I knew Vanguard was a special company with top-notch leadership and terrific values; it was a risk worth taking to leave Washington and join them.” She joined as head of securities regulation in 1997, and became general counsel in 2005, joining the senior executive team.
The firm has been expanding internationally and so the legal and compliance function has been growing simultaneously. Part of her role will be to build that function for the next decade, which involves working globally in different cultures and countries and through different legal systems and compliance regulations.
“We’ve embraced the challenge because we’re excited about the opportunity. Seeing the team collaborate on this work makes for a rich and exciting experience,” she said.
Other industry developments that she will help oversee include the growth of Vanguard Personal Advisor Services in which Vanguard is offering a hybrid model of a professional advisor paired with an online experience that they believe offers a superior approach at a very low cost. The service recently launched after two years of preparation and Stam believes that it’s a model that will work for investors at all stages of life. “Our mission is to offer the best chance for investment success and we think this program will deliver that. “
For Stam, the achievement she is most proud of is her ability to teach others as she grows her team. “When I look back on my career, what’s most satisfying is the ability to have touched all those people along the way. Hopefully they feel they learned something, or I put them in a better position to lead or otherwise progress.”
That achievement underscores her philosophy that a great team dynamic produces superior results. “Understanding your role within a team and what you can do to help create a strong team environment is very important as you move through your career.”
Increasing Women in Leadership Positions
Stam says that her industry seems to attract a higher representation of men than women and that creates its own challenge: women should not be daunted by the current numbers. To that end, she says she is privileged to be one of the founding members of Vanguard’s Women’s Initiative for Leadership Success (WILS), which was started seven years ago.
The WILS organization is designed to support the women at Vanguard and create an environment that fosters development and encourages women in their leadership abilities.
So far she says there has been great success, with more than 4,000 members and an increase in internal promotions as more women pursue senior leadership roles. “We’ve helped women at Vanguard see what they can do, and now we’re focusing s on external hires.”
As Stam points out, the funnel doesn’t have a high representation of women, but the company is committed to patient hiring because they know the benefits that women in senior roles offer.
Although the firm has an equal overall representation of women and men, she said that their goal is to make sure there is similar diversity in senior leadership roles. “It’s been a personal pleasure to see the number of women role models increase,” she said.
On the home front, Stam has a “wonderful husband,” and four adult children.
“The last one was a two-fer” she says, indicating her 21-year-old twin girls, as well as a son who is 26 and a daughter, 28. “I wouldn’t change a single thing.”
By Cathie Ericson
Theglasshammer.com 6th Annual Women in Tech Event: How Pursuing Your Passion and Taking Career Risks Can Help You Thrive
News, Women in ITBy Melissa J. Anderson (New York City)
“There is an infinite number of paths to a rewarding career in technology,” said moderator Dana Kromm, a senior partner in the Private Equity/ Mergers and Acquisitions practice in San Francisco at Shearman & Sterling.
“It’s up to you to pursue your own passion and take your career where you want to take it,” she added.
The panelists included Maureen Erokwu, founder and CEO of Vosmap and an advisor to Lesbians Who Tech; Lori Fellela, Senior Director of End User technologies at TIAA-CREF; Mary T. McDowell, former EVP and Head of Mobile Phones at Nokia and now a director on several corporate boards; and Sinead Strain, global head of Fixed income currencies, and commodities technology (FICC) at Goldman Sachs.
They shared stories from their own careers in tech and offered advice to the women in the audience on how to advance and thrive. Several of the panelists took risks on projects and even promotions changes early in their careers, which, they said, ultimately helped set them on the track to career growth and great learning even if in the moment, it didn’t feel that way.
Career Advancement- how can following your passion take you further?
Erokwu described how her passion for photography led to her to found Vosmap, a digital mapping company that has a contract with Google Street View. Similarly, Fellela began her career working in tech support, “climbing under desks,” before she decided to pursue a more creative path as a developer. She then switched into roles where she could interact with people more as well as work with technology. Fellela shared with how she believes hiring great people is really important to both enjoy and and advance at work.
McDowell described how she began her career developing products that began to become commoditized at Compaq and HP. When she got a call from a headhunter about an opening at Nokia in the completely different field of Telecoms, she jumped at the chance.
“Maybe it was hubris,” she said with a laugh. “I thought, I don’t know much about telecoms but ‘I’m smart – I’ll figure it out.” She did figure it out to become head of an entire business.
Strain also took a several risks in her career, including two big moves. The first time she moved from Dublin to London and then, later, she moved to New York City, for what was supposed to be a three month project. Instead, she found her new home.
Mentors and Sponsors
The women discussed how mentors and sponsors have also shaped their career paths. In turn, the panelists described what they look for in a mentee or someone who can mentor them.
Strain said she looks for passion, and someone who is looking for advice and is open to feedback.
“That’s the most powerful thing you can get,” she said, adding that sometimes feedback can sting but that’s the most powerful conversation someone can have.
McDowell said she looked for people with ambition.
“It’s more rewarding to help take the rough edges off someone who is pushing hard than to light a fire under someone,” she said.
Similarly, several panelists described how clients also helped them advance in their careers.
“Clients can be your biggest advocates,” Erokwu said. Relationships and referrals can help build business, and talk up your skills before you get the next job.
Networking
The panelists all agreed that both internal and external networking can be valuable to career advancement since it opens up opportunities to you build relationships with people who can help you in your industry and beyond.
For example, Strain described how she had initially approached her company’s women’s network with skepticism. But she quickly learned that it was a good way to find support from colleagues. Moreover, she said, participating in the group taught her a lot of organizational skills as well.
“It’s not enough to just come – it’s not like watching TV,” Fellela agreed. “You have to participate, my advice to women is to get out there, get away from your desk and meet people”.
Networking outside work can also help women advance. Fellela described making a business connection with a woman she met while volunteering with her daughter’s sports boosters club. Erokwu said being part of the Lesbians Who Tech community had also helped her grow in her career and make new connections that literally has given her product and firm real exposure which has translated into business.
“Inviting other women to those communities ultimately makes those communities stronger,” she said.
Additionally, advised McDowell, it’s important to build relationships with peers, not just people who are more senior.
“You never know where people are going to advance to,” she said. McDowell got her first board seat because one of the board directors was someone she had gone up against in an intense negotiation years earlier. He remembered her when he saw her name on a slate of candidates for the opening and recommended her for the job.
Advice
Finally, the panelists shared the advice they wish they’d heard earlier in their career.
“I wish someone had told me to find someone who’s been to where I’m going,” Erokwu said, adding that she thinks she has finally found that person.
“My advice is to get out and go meet people. Talk to people and make connections,” Fellela said. “Have those relationships before you need them.”
Kromm agreed. “The sooner you start building your network the better it can be,” she said.
McDowell discussed the importance of culture fit in an organization.
“Can you be your best self? Will your work be rewarded? Think of yourself as a valuable resource, ask yourself ‘what’s the best ROI’ for you”? she said.
Strain emphasized the importance of pursuing risks.
“When you’re confronted with two options where there is a safe one and a risky one, consider choosing the risky one if it makes sense, she said. She added with a smile, “It might be more fun.”
All panelists agreed that using networks like theglasshammer and technology specific organizations like Anita Borg Institute (ABI) are a great way to find support and strategies to advance as a woman in technology.
Voice of Experience: Reena Agrawal Sahni, Partner, Shearman & Sterling LLP
Voices of ExperienceAs early as her first job after law school, clerking for Judge Jon O. Newman of the U.S. Court of Appeals for the Second Circuit, Sahni found such a mentor and exemplar. “Working with someone of that caliber who was excellent at everything he did, but did it with ease, grace and good humor, gave me a model for how I wanted to conduct myself professionally,” she recalls.
After the clerkship, Sahni spent several years in private practice, gaining experience in a variety of corporate practices, such as bankruptcy, capital markets, M&A, internal investigations, and bank regulatory issues, and in the latter found a niche that was especially fascinating. “I found that the bank regulatory practice was the perfect mix of transactional, academic, and advisory work. It never gets boring because it is so client focused. It is all about the clients’ needs regardless of where that takes you,” she says.
Sahni then spent two years at the U.S. Securities and Exchange Commission in New York, where she led investigations into securities fraud. She says moving from private practice to the government was especially gratifying, where again she was fortunate to benefit from the example of hard work in the service of the public interest set by her colleagues at the agency.
Expertise in Demand
That experience was cut short when the financial crisis hit in 2008. The financial regulatory landscape changed dramatically, and with her bank regulatory expertise much in demand, she returned to firm work, focusing on Dodd-Frank-related developments.
In August 2014, she joined Shearman & Sterling as a partner in the Financial Institutions Advisory & Financial Regulatory practice. Much of her work is with foreign clients who are dealing with U.S. regulations, an aspect of the work that she finds endlessly interesting. “We are really helping clients solve problems and accomplish their business objectives in a heightened regulatory environment,” she explains. “The industry as a whole has been undergoing a seismic shift in regulation and supervision, and it is an exciting time to be practicing in this area. Significant policy questions about what the regulatory framework should look like are still being debated. I feel fortunate to be a part of that debate.”
Reflections on Women in the Legal Field
Reflecting on her career, Sahni says that she wishes she had appreciated how much value she was bringing to clients by working hard and being creative, even in her early years. “As a junior associate, there can be a tendency to underestimate your contributions, especially when you’re working with so many experienced people,” she says. She encourages others to realize their worth and the significant value they bring to the table.
Sahni advises women entering the industry to seek outpeople who they admire and on whom they’d like to pattern their careers. “Be bold and learn from their experiences,” she says. “They’ll be willing to talk to young lawyers about how they progressed, and even though everyone figures out on their own what works for them, you can learn a lot by inquiring about the paths others have taken.”
She herself has learned a lot from the women she considers her mentors and peers, noting, “I’m constantly inspired by the way that the women I meet manage their careers.”
Though relatively new to Shearman & Sterling, she has been impressed with the level of commitment that the firm has to women and diversity in general. She’s currently involved with the women partners’ group, where they share best practices for how to connect with clients in different ways.
Having a one-year-old and a five-year-old at home doesn’t leave Sahni much time for hobbies, but she tries to balance her passion for her work with time with her family. “I was concerned on our last family vacation when our five-year-old wanted to stay up late writing my work emails for me,” she says, laughing. “But I was proud of the example my husband and I are trying to set for her and her sister to work hard and accomplish your goals.”
Voice of Experience: Leslie McNamara Managing Director, Partnership Management, Citi Retail Services
Voices of ExperienceMcNamara has been in her current role since 2011, providing strategic direction and oversight for Citi Retail Services’ private label and co-brand credit card programs. She has spent the past 30 years either in or serving financial institutions in consumer lending business lines.
Early on she heard the career advice to “follow the money,” and she took it to heart, aligning herself with revenue-producing P and L management roles, with work that has been rooted in relationship management. In her current role she works closely with Citi Retail Services’ “partners” — the retailers the business represents. This requires a clear understanding of what drives sales for retailers and how credit programs contribute to the bottom line.
Despite earning impressive career wins, McNamara always focuses on her future potential and what she will deliver to the business. “I prefer to look through the windshield rather than in the rear view mirror,” she says, adding that there are two times professionals should reflect on their past: when translating experiences to qualifications for new roles and when self-assessing at the end of the year. Even then, she feels that while annual reviews might incorporate a retrospective, the summary should focus on how you will apply what you’ve done to your next stage. “Your biggest career achievement should be what you are going to do next week or next month and not what you’ve done in the past,” she says.
Using Research to Benefit Retail Partners
Currently, McNamara is enjoying her involvement with a series of projects and initiatives supporting the engagement of millennials in the business. One particular project involves collaborating with the human resources group to define best practices around proactively hiring and creating an environment that nurtures millennials and shows them the fulfilling career paths available at Citi.
And, she is sponsoring a complementary project with students from the University of Arizona’s Terry J. Lundgren Center for Retailing that mines Citi data and solicits insights into how millennials are thinking about shopping and how they differ from previous generations. Among the findings have been that millennials might be a little delayed in their spend behaviors but ultimately look similar to previous generations.
“Citi Retail Services has a vast repository of information and ancillary data sources that allow us to be uniquely positioned to probe to find patterns. Our goal is to provide this value to our retailer partners. We want to help them supplement their own research and understand trends in the future of retail and how our business can capitalize on them.”
Other findings include that the economy has fundamentally changed since the Great Recession, including not only enormous shifts in the regulatory environment but also generational thinking about relationships with credit.
“There’s a new face to U.S. consumerism based on where we buy and how we pay,” she says, “and we have to understand spending trends and the future of retail, including issues the credit industry will face as we work to help our retailer partners be successful with strategies that address loyalty and media placement, for example.”
The Shift in Role Models
When McNamara began her career, there was a dearth of female role models. “I wasn’t able to see others who had successful career patterns, but I’ve seen a big shift in the past five to 10 years, both within Citi and throughout the industry.” Now she says she sees women who head up businesses and hold significant titles. “I can envision that success for myself, and I know that other generations can see it too. There has been a significant shift in the pipeline toward a more equitabledistribution of candidates.”
She suggests that young women starting their careers need to be more willing to take risks and display more confidence in their abilities. And she believes that women at her level need to continue to focus on advocacy and pulling others through.
One caveat she has for millennial women starting out is that they come from a different perspective where their surroundings have been more equitable and they haven’t been exposed to noticeable gender differences. However, as they join a multi-generational workplace, they might be surprised to find a different mindset and realize that it is still important to make connections with women’s networks or diversity networks. “Younger women need to understand how to navigate workplaces that might not reflect their previous experiences with gender parity.”
McNamara has been active in Citi’s programs for women at various points in her career with the company. Early on, she participated in the Women Leading Citi program when it was just forming and has seen firsthand its value in networking and opportunities among graduates. “The mentoring and advisory components have been very powerful to me, and I have also benefitted from seeing other women I’ve sponsored and mentored succeed.” Motivated by the company’s efforts, she recently became executive sponsor for the local Citi Women’s network at her site in Wilmington.
Diva Worthy
McNamara readily acknowledges her husband, whom she calls her “life partner,” chose to be a work at home dad to help support her travel schedule. “I simply couldn’t have had this career path without him,” she says. She has a 20-year-old son, an Eagle Scout who is currently a junior at High Point University. “He frequently reminds me that everything I encounter is a first-world problem,” she says with a laugh.
And, she just enjoyed one of the highlights of her year: the annual “Diva Weekend,” which includes a cadre of women who have worked together over the years. The multi-generational group is composed of different life stages, from a newlywed to a couple of grandmas. “This long weekend is the perfect combination of personal and professional advice, food and fun, and it is inspirational through and through.”
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Voice of Experience: Leann Balbona, Managing Director, Tax – Global Mobility Services, KPMG
People, Voices of ExperienceThat has been key to the ascension Balbona has achieved in her career, which she describes as both interesting and rewarding. Currently a Managing Director with KPMG’s equity tax practice, she has traveled around the world and worked in five different countries on projects. “The ability to be creative has always been important to me because of my natural curiosity so it’s been wonderful to have had so many opportunities.”
One of those opportunities that helped shape her career was being asked 15 years ago to be a team lead on an important IT projectto help build a web application from the ground up. Web technology was just emerging, and this role offered the chance to learn more about using this new technology to automate international tax processes and assignment management. After developing the application, she was able to spend three years on the road, traveling throughout Asia, Europe and North America to meet with corporate clients and discuss how they could use it to enhance their businesses and better manage mobile employee populations. To this day, some of KPMG’s largest clients, as well as the internal KPMG teams, use this technology to manage their mobility programs and deliver services.
Now, as Balbona is one of the leaders in the rapidly growing Global Incentive Compensation Services, a business in KPMG’s Global Mobility Services Tax practice, she finds it particularly rewarding to build a team, create efficient processes and deliver a service offering that truly helps clients become more tax compliant in delivery of equity awards to their employees around the world.
A great way to give back is to serve on boards.Balbona has served as a leader of KPMG’s New York office’s Network of Women for five years. This leadership experience with one of the firm’s largest offices helped position her for her current role as a board member of the Global Equity Organization (GEO), a non-profit trade organization.In this position, she helps guide the organization, which serves the equity industry from an educational and trade perspective on best practices and industry trends. “The current regulatory pressure and enhanced emphasis on corporate governance means that companies must be ever vigilant and focused on mitigating risk, especially since the mobile workforce can create unintended liabilities and multiple tax obligations. It’s more important than ever to proactively address and properly report tax obligations in an efficient manner to avoid unplanned costs for the company,” she says.
Advice for Early Careerists
Balbona’s experience underscores that “Big Four” firms are a great place to start and build a career, with their emphasis on a strong foundation in accounting, tax and advisory with a focus on both classroom and on-the -job training and advancement. There’s also a high potential for challenging and unique assignments including international assignments or projects, which are important opportunities to take advantage of early in a career. “The skills you learn at a Big Four firm will pay dividends throughout your career.”
She also believes that while mentors are important, sponsors play an even more vital role as you move up the chain. “I can’t emphasize the impact of having someone watching out for you, offering opportunities and championing you when you are not in the room.”
Building a strong network is key and it doesn’t happen without effort. Balbona urges professionals to build personal contacts by getting out of the office for lunch, coffee or networking events. “Others are more willing to help you if they know you on a personal level,” she says.
A Progressive Work Force
Over the years, Balbona has seen an evolution in policies and perspective that has increasingly led to the retention of high-performing men and women. She has seen that achieving work/life balance is increasingly important to all professionals. “Here in the 21st century, where technology has allowed so much more flexibility in our industry for alternative work arrangements, such as working remotely, I don’t feel as though there are gender-based issues.”
Despite these advances, Balbona sees the value of women’s networks after spending five years leading the chapter in the New York office. “It was a great way to give back to the organization and mentor our women professionals while developing programs to help them become better leaders,” she said, adding that she was able to meet people she otherwise wouldn’t have met, who have served important roles over the course of her career.
While there, she helped pilot and roll out a program that is already having an impact on retention. Intended to help younger professionals manage their career and life choices, it provides a framework for evaluating their progress and then setting actionable goals and priorities.
She also recently completed a one-year program at the Executive Leadership Institute for senior women, which was led by an external coaching firm and attended by both KPMG partners and managing directors, as well as those from equivalent levels from other companies. She found that mix provided an interesting perspective and the skills she learned have already enhanced her leadership.
At Home and Around the World
Close to home, Balbona supports Harlem RBI and YWCA and enjoys walking her dog in Central Park. She also loves traveling with her husband and meeting people in other cultures around the world. “Journeys come in all shapes and sizes, and you can learn from all of them, whether you’re at home or abroad.”
By Cathie Ericson
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Mover and Shaker: Tana Jackson, a SOASTA founder and the Vice President of Engineering
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