Sabina Munnelly: Partner, Baringa

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Sabina Munnelly“Sometimes you don’t even see your own potential,” says Sabina Munnelly. “But when someone makes it clear that they see something in you, their belief in you can help grow a belief in yourself that you might have not even had.”

Munnelly speaks to openness on your path, being a force of nature, surpassing the barriers and the value of mirrors that reflect and magnify your possibilities.

Embracing Opportunity and Switching It Up

Since the moment that computers were introduced in the ‘90s halfway through her education at Trinity College in Dublin, Munnelly began a career she would never have seen coming.

“Embrace what comes at you. You don’t have to control everything, and it doesn’t always have to fit in with what you originally thought,” says Munnelly. “I got a whole other opportunity because I opened my mind to the technology piece.”

After starting in banking as a technology tester, Munnelly worked for Compaq and Hewlett Packard, gaining vast experience with big players. Rather than transition to management, she joined Accenture so she could continue to keep her hands in project work. Across 16 years, she jumped between various tech and data related areas of expertise, becoming a Managing Director at Accenture Applied Intelligence, and moving to New York from Europe.

“I always like to pivot every three years or so, to keep myself up to date. I’m a bit of a magpie,” confesses Munnelly. “Anything that is white space. Give me a white board, and I’ll figure it out. I prefer that, so my journey has been a constant evolution.”

In 2021, she joined Baringa, a global management consultancy working across multiple sectors including energy, financial services, telecoms, media, consumer goods, retail and government. As a leading advisor on the energy transition globally, sustainability runs through much of the business’s work across sectors. In addition to enjoying the entrepreneurial spirit of building a fast-growing team in the U.S., Munnelly feels she’s come full circle to interests at her roots, having written her thesis on wind farming back in college.

“From a financial services perspective, there’s a lot of momentum behind the notion that if you can put the capital to make the most impact in the right place, then change happens where the money goes,” notes Munnelly. “If I can be involved in making change happen through climate activity and how investors deploy their capital to fund those changes, that really resonates with me.”

Equally, culture was a big factor in her move: “For me, you have to be able to get up in the morning and love what you do and love the people your work with. A people-focused business was really important to me.”

A Force of Nature

Describing herself as driven, Munnelly feels curiosity and a love of learning and problem solving motivate her. She enjoys start-to-finish involvement, and smiles saying she would be called “a force of nature” by her colleagues.

“It’s definitely an energy, but also a cohesion with the team.”

While she’ll come into a room with a strong point of view, she feels ‘nature’ implies a melding with the environment. She’s very much about being ‘in it together’ as a team and enjoying the adventure, and feels energized by working with others. These days, she would admit that her intuition and her attunement to reading the energy of a room have been important contributions to her success, as well as self-care.

Her sensitivity to her own and other’s energy has increasingly been a validated part of how she navigates her work-life: “I balance my energy. So I don’t think about the hours I work. I actually think about the energy I expend in a day.”

If You Can See It…

Growing up with three younger brothers, Munnelly was both accustomed to being in male-dominated spaces and being respected in them. So when she went into finance and tech, her context didn’t phase her.

“I enjoyed going into rooms and finding those moments where I’d pipe up with an interesting point of view or a question, and all of a sudden, people would shift around and look at me,” she says. “So I find it quite empowering. I’ve used the difference to my advantage.”

Only as she grew more senior did the gaps in representation of women become far more visible to her. And being one of the few in that space, she felt her role was to vocalize what she saw.

“It increased my use of my voice. It’s important that it doesn’t become a silent observation or be held in,” says Munnelly. “It’s important to make sure that things are noted and vocalized, and even with the reasons, considered.”

Mary Robinson, the first female president of Ireland who held term from 1990-1997, was a real inspiration in envisioning possibility. It made such a difference to teenage Munnelly that it stirs up emotion even today. Robinson allowed her to see not only what could be, but what was possible.

“I think all of these factors combined meant I didn’t buy into the barrier, and just ignored it, and still today it hasn’t stopped me, because I have a deeper belief that it can happen – at least in the spaces where I’m operating in.”

Coming to Baringa, she was met with a U.S. office that held a 50/50 gender representation at senior levels, and where every individual has an advisor. Having doubled down on its U.S. growth in the past 5 years, a DEI approach has infused the internal culture and focus for external impact from the outset.

Do What You Love, and Empower Others

Due to her extensive background in consulting and taking an advisory role, Munnelly has become adept at taking the listening seat to consider all voices when it comes to coming up with the best way forward, rather than just pushing her initial viewpoint. She’s learned to take her own ego out of the way.

As she thinks of the shift from ‘doing’ to ‘enabling’ as a leader, and the amount of letting go required, Munnelly is grateful for the people that saw her potential and trusted her. Having your ability reflected back to you matters, she feels, regardless of what level you’re at. She focuses on paying that back, in witnessing, encouraging, motivating and empowering her team through trust: “At the end of the day it’s belief and self-belief that matter.”

“Build your skills using the best of others that are ahead of you,” she suggests. She encourages women to pick up the best of what they observe in managers and leaders, integrate what inspires you and make it your own.

Do what you love is a practical direction she recently received from a leader that empowered her: “She didn’t say ‘meet these numbers’ or ‘I want you to do these things.’ She gave me the freedom of saying ‘just continue, but do what you love.’ She probably knew that if I heard that, then I would already motivate myself and do more than what others would ask from me,” reflects Munnelly. “If I’m in a positive frame of mind, loving what I’m doing, then I’ll be even more successful.”

She suggests to ask yourself if is it possible to tweak your work to get more enjoyment out of what you’re doing. Family, friends, a good chat and laughter are core to Munnelly. She enjoys spending time with her young daughter who keeps her more than busy and grounded. She also loves cycling, and while she’s always loved adventure and fast movement, in the past years she’s begun taking up more energy balancing activities like acupuncture and massage. She’s also a Reiki master.

By Aimee Hansen

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Cassandra Cuellar: Partner, Venture Capital, M&A and Capital Markets, Shearman & Sterling LLP

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Cassandra CuellarAs a partner in the buzzing Emerging Growth practice, Cassandra Cuellar works with entrepreneurial clients who are launching companies and investors who are looking to back a promising venture.

Taking Ownership To Grow

“What gets me out of bed in the morning is the opportunity to work with people that are pouring their personal energy, time and wealth into the companies they’re growing,” says Cuellar. “It’s very rewarding to be a part of their journey as they start those companies, grow them and hopefully realize a successful exit. It’s life-changing for them.”

Cuellar must understand the concerns and interests of both founders and investors in her practice. She emphasizes that a collaboration mentality and solution-orientation is required to effectively advocate for her clients: “Our job is not to identify 20 roadblocks and then say we can’t go further. Our job is to identify the roadblocks, figure out if this is truly something that will be detrimental to our client, and then bring our clients in on that, figuring out the solution together.”

Cuellar enjoys the fast pace of work these days: “You get so many more people that have new ideas and diversity of thought starting companies and taking a chance on themselves. It’s great to see that and be able to be part of that.”

She is also comfortable leaning in and taking a chance on herself. “I have a willingness to take ownership over things without necessarily having to be so dependent on a hierarchical structure,” she says. “Startups run lean, so that’s the way my group approaches the practice and it’s how I’ve developed as an attorney.”

From early in her career, she had to get comfortable communicating with CEOs, CFOs, and key decision makers, but she relates learning through taking ownership to even earlier in life.

“I grew up in a small town as the oldest of four kids, and my parents had their hands full. I had to take ownership of my own professional career – getting into college, getting scholarships and making sure I was set up to move away and do my own thing,” says Cuellar. “Having that ability to do that from a young age translated well into being successful at this practice. I’m not afraid to take ownership over issues and clients and get stuff done.”

The Confidence To Trust Yourself and Others

“Latinx students going into law school don’t necessarily have readily-accessible role models that have gone into BigLaw, so often Latinx students make a choice to opt out of BigLaw, despite being more than qualified,” cautions Cuellar. “But I have found that because Latinx students often have to figure things out on their own without role models, that makes us uniquely qualified for this profession. You are used to navigating unknown waters, so it makes it easier to approach novel legal issues, transactions, and clients. The one thing I’ve learned – through negotiating the law school process, getting a job in a big law firm and now building my career – is that whatever you can throw at me, I’m going to figure it out,” she notes. “I don’t get scared off by challenge. I can rise to it because I have done it before.”

While launching herself into responsibility came naturally, her stretch zone has been releasing control. As a senior associate, she was accustomed to knowing every detail in every transaction and trusted herself to deliver on the high expectations she set. As she’s moved up, she’s had to learn to let go and trust in her team. Cuellar echoes other Latinas we’ve spoken to in expressing that being the one Latina within her practice, or one of few, feeds the drive to validate through performance. It makes letting go harder because more has felt at stake.

“Being a Latina, there’s not that many of us doing what I do, so I do feel a certain responsibility to be able to prove myself here and make sure that anything I work on is done at 100%,” she reflects. “That part of my identity and proving myself is impacted by this other part of me that needs to grow and trust other people to do things, even though I don’t have 100% control.”

Along with that self-awareness, she’s found that empathy is important.

“Letting go of some of that control has been hard, but I’m working on it,” she admits. “I’ve realized that everyone is an individual, and they’re not all like me, and I have to manage to each person versus to what my personal expectations, approaches, or processes would be.”

Encouraging Each Other’s Potential

Inspired by leaders she’s worked with, Cuellar models her practice upon listening and showing understanding to clients and those she is working with. She would love to see more Latinas follow a law path, and attributes her own decision to meeting a Latina lawyer in the Texas legislature, who encouraged her on the path.

At Shearman, Cuellar has felt supported in opening her possibilities by other women mentors: “I’ve always found someone willing to sit down and talk to me about things in a very honest fashion, who would guidepost, for example, that I needed to be thinking about business development, even as a second year, if I ultimately want to make Partner.”

In formal mentoring of law school students, especially Latinas and Latinos, she implores students not to limit themselves based on context or precedents, but instead to take a good look at whether a big law firm could be a match: “You work a lot, but you learn a lot, and have a lot of professional opportunities. I think it’s important that more Latinos and Latinas feel comfortable taking that risk, even if it might not be something your family understands at the time. You’re setting yourself up for your future professionally. You can at least try, and you could even be successful.”

Finding Out What Works For You

Cuellar admits it has taken her years to get comfortable in networking, but she tells students to take networking seriously as a skill to develop, the earlier the better.

But she’s also found her own approach to creating connections. “What I’ve discovered, whether it’s within the firm or with a volunteer opportunity, is my best networking is done when I’m working with someone. I take that approach of trying to get to know people by doing a good job with work they send my way, making sure that they feel valued and working from there (with common interests etc) – versus attending every networking event, because I find it hard to make deep connections in that context.”

Cuellar considers it part of the trial and error of getting to know yourself. Try out different things to see what works for you, and develop your own network style.

Her close-knit family and three year old son Max come first in her life. They enjoy cooking, celebrating birthdays and planning holidays. She enjoys connecting with close friends through the early experiences of motherhood. In this particular moment, it appears her son Max is rebelling against preschool yoga.

By Aimee Hansen

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Indhira Arrington: Global Chief Diversity, Equity and Inclusion Officer, Ares Management

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Indhira Arrington“My career trajectory is a combination of two factors. The first is that I am standing on the shoulders of people and organizations who have sponsored me and have opened doors for me to join rooms, organizations and functions that I otherwise would not have been able to,” says Indhira Arrington. “The second is that while I was fortunate to have those opportunities present themselves, I was also prepared and motivated to seize those opportunities.”

Stepping Up to Opportunities, All the Way to the C-Suite

Instilled with a strong work ethic by her family and driven to prove herself as an immigrant in a new country, Arrington was determined to perform at her best and demonstrate her value from early on.

“Being an immigrant really is at the core of my experience,” she says, “Even though I’ve now lived in the U.S. longer than I lived in the Dominican Republic, I distinctly remember that feeling of being an ‘outsider.’”

With her parents speaking little English and no precedent for success in corporate America, Arrington’s “second family” at INROADS set her up with the mindset and skills that enabled her to perform at a high level (academically, as a 4.0 student) and step up to opportunities.

With both the prodding of her INROADS mentor and with the sponsorship of The Consortium, she received her MBA at NYU Stern School of Business before taking on sales and trading roles at Citi and Morgan Stanley: “I didn’t know what I didn’t know, and I was fortunate to have people who saw my potential as much bigger than I did. They pointed me in different directions.”

While building her career on the trading floor, Arrington says that DEI was her steady second job. As a “double only” Latina in the room, she was often called on for diversity conferences and networking needs. She wanted to show up and open doors for others, too.

Then came a crossroads of choice.

“Sales and trading was where I could have maximized my earning potential, but I faced the difficulty of having the intensity that job required and being the type of mother I wanted to be,” reflects Arrington. “I was very good at my job, but it didn’t fit with how I wanted the rest of my life to play out.”

Coinciding with the economic downturn and start of her family, Arrington shifted into diversity, equity and inclusion (DEI) as her primary career focus in 2009 – first at Bank of America and then Wells Fargo, before taking her present role at Ares Management Corporation as Global Head of DEI in 2021.

“There are thousands of people that are good at their job and that want to ascend the corporate ladder, but doing it alone likely won’t get you there,” she says. “You also need to have strong executive presence and act like a leader, and then hopefully that combination gains you the sponsors who have the power to open those doors, propel you and pull you up.”

Becoming an Impact Player

As a constant learner, Arrington has focused on becoming the subject matter expert of her craft. Once she realized she could be vulnerable, ask for help and not figure everything out by herself, it was a game-changer in advancing her learning curve: “I always say to my team that when I don’t understand something, even today, explain it to me like a five-year old.”

A key principle she abides to and encourages in her team is to be in service of others: Don’t aim to be basic. Aim to be exceptional.

“Anybody can do what they are told and put the spreadsheet together. But if you’re in the service of others, you’re going to ask the next question about what they are trying to do and the end goal,” she says. “You take the work to the next level, and in doing so, you build good will and advocates who will remember you.”

Whether it’s volunteering to bring in great talent, working with ERGs, or taking the initiative to fix a broken process, Arrington suggests to ask, “Outside of your day job responsibilities, what are you doing to contribute to the greater good of the organization and to make yourself an impact player? Anybody can get work done. People want to promote impact players.”

Leveling Up To Advance Your Career

Arrington emphasizes that leveling up requires the maturity of being open and direct about what you need and want and what your expectations are, and not just expecting your boss (or anyone) to be a mind-reader.

Owning what you want also means learning to “manage your manager” – putting your objectives and goals out, and then soliciting the clear guidance on where you need to focus on developing your skillsets and capabilities to be able to reach your goals. Find out what might be getting in your way and what superpowers you need to double-down on to excel.

“Be unapologetic and say this is what I’m thinking, but also leave space in the room for your managers to say ‘maybe you’re thinking too small’ or ‘maybe you’re thinking too big.’”

Thirdly, Arrington has learned from experience that “the unwritten rules are real.” Knowing the difference between titles, influencers and key decision-makers, as well as knowing the personalities you are interacting with, is essential when it comes to succeeding in advancing your ideas as you rise to bigger roles where more is at stake and few ideas get funded.

“Pre-selling your idea to the right individuals and setting yourself up to succeed is so critical, but women often don’t focus enough on that,” she observes. “We focus on the best idea and presentation and assume everyone is going to like it. The pre-game and understanding how things really get done in your organization is key.”

Arrington encourages women to have a portfolio of sponsors and advocates you spend time with and who know the value you deliver, and be more strategic in building your network. She observes that men tend to build diverse networks that create a matrix intentionally directed towards where they want to go, whereas women tend to build their networks around proximity and likeness. Leverage your network as an opportunity to put your intentions out there to those in the places you want to go.

Impacting Change as a Latina

“As Latinas, we’re bred to be loud and we’re bred to sit in our truth,” laughs Arrington, reflecting on her cultural capital.

As a Latina woman she’s brought her personal experiences to the table: “There’s nothing like breaking down barriers by being vulnerable and telling your personal story of microaggressions and how you have been made to feel less, unwelcome or like you don’t belong in situations. It changes the way that reality lands when a person realizes that somebody that they know isn’t having the same experiences that they are.”

For two decades, Arrington has sat on the board of directors for the Committee for Hispanic Children and Families, supporting Latinos in New York around school, work and childcare. She is currently the Vice Chair for the Council of Urban Professionals (CUP), focusing on supporting women and people of color to leadership roles in corporate organizations. Her experience of feeling like an outsider has inspired her towards actions that bring about change.

While successful in overcoming obstacles, Arrington admits it has been challenging at times to be the only Latina in a room: “That’s where vulnerability came in. Without somebody that would have a naturally predisposed affinity towards me, I had to figure out how to break down barriers to be let in and be embraced even though I was different,” says Arrington. “It’s much easier when you feel that level of comfort and connectedness.”

Why Managing Is Really Coaching

Arrington jokes that she cannot have a boss who doesn’t want to be her friend, but she also means it: “If you don’t know me and you don’t understand what drives me and what ails me, then how could you truly be in charge of growing me and taking me to the next level?”

She continues, “I think it’s really important as managers that we take the approach of being coaches and changing the relationship from ‘I’m here to manage and make sure you do what you’re supposed to do’ to ‘I’m here to coach you and make sure that you exceed that.’”

In a coaching relationship, honest feedback can be received as care and guidance with your best interests at heart.

“Most managers feel like I can’t get too close because then I can’t be objective, and I think it’s the opposite,” says Arrington. “If you’re not close enough, you’re going to miss what’s happening and you’re going to miss opportunities to support people in a way that makes them want to come to work and be part of the community.”

Having often felt she had to prove herself along her journey, she would have a simple message to her younger self: “Stop being so scared. Try to enjoy it more along the way. You are worthy. You are good enough. You’re more than good enough.”

These days, Arrington practices giving herself grace on a daily basis. With her twelve and nine year-old sons playing flag football on the weekends, Arrington confesses to be that sports mom cheering on the sidelines with a cowbell. She enjoys yoga and learning through documentaries, and is an avid reader when she can sneak a few chapters in.

By Aimee Hansen

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Amber Hairston: Agency Underwriter, PGIM Real Estate

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Amber Hairston“For this moment, while employers are asking you to bring yourself to work, do it. Do it now. Do it today,” says Amber Hairston. “The hope is that this is a movement, not a moment. But time is of the essence, so do it. It will pay dividends.”

In honor of National Coming Out Day on October 11th, we share Hairston’s experience on freeing yourself into authenticity. 

Seeing the Hurdles Before They Come

Graduating during the global financial crisis and determined to exit the social confines of her rural Virginia hometown, Hairston took a position in marketing and communications. But “in typical Millennial fashion,” she made a network connection on Twitter who saw her as suited to commercial real estate finance and directed her towards an opportunity. In 2015, she then moved to PGIM, where she ascended across four positions within six years.

“I was redirected to the path that was intended for me,” reflects Hairston, who had planned to study business before diverting towards communications. “I think of myself now as a different kind of storyteller.”

As an underwriter, Hairston pitches deals to loan approvers after careful assessment of a property, who’s operating it, the market, and other financial risks. Attributing her work ethic to her parents, Hairston prides herself on attention to detail: “I’m very thoughtful in assessing what the hurdles are. I don’t always like to call them ‘risks’ necessarily. I call them ‘hurdles’—these are the hurdles, and this is how we can and will clear them.”

The volatility in the domestic and global economy, and the impact on the real estate investment marketplace, has definitely provided challenges to step into—and Hairston finds that exhilarating. While she won’t speak the most in a meeting room, when she does, she has reflected and has something powerful to say.

Time management and foresight have been her boons. “There’s nothing that I haven’t thought about when I’m underwriting a deal. There’s nothing that I encounter that I haven’t at least entertained as a possible hurdle. I’m never caught flat-footed or surprised.”

“Dropping the Weight Vest” To Rise in Authenticity

Reflecting on her desire to stretch beyond home as a teenager, she says, “It was a very black and white space in a literal and figurative sense. There wasn’t a lot of space for a queer woman of color in the town that I came from, and I knew that I could not grow in the ways that I needed to grow in that environment,” says Hairston. “D.C. just made a lot more sense, and it was my dream city in the United States.”

But while having left the confines of her small town, Hairston in some ways brought the burden of constraints within her to D.C.—until the pandemic.

“I kept the queer part of myself under wraps for so long. I tried to be something else and it was exhausting. And it’s not because of PGIM – this is the box that I grew up in, a limited view of what a woman can and should be, what they should look like,” says Hairston. “But the pandemic changed everything. We were at home and there was nobody to see me. There was only the work. It felt like I had been walking around with a ‘weight vest’ for years.”

Hairston recalls a moment when she was overwhelmed with work while colleagues were away and she needed all of herself: “I think that was the moment that everything changed because I didn’t have a choice. I had to take off the vest at that moment to power through.”

She continues, “Then as we started to return to the office in late 2021, I just told myself I wasn’t putting it back on. I decided I was done with it.”

“In a virtual setting and with all the focus on diversity, equity and inclusion, I was ready to bring the breadth and depth to my experience to bear as a queer woman of color.”

That choice has impacted her relationships across the organization and the industry: “My relationships wouldn’t be as meaningful personally or impactful professionally had I not brought everything to the table.”

And it’s impacted her performance and visibility: “I’ve never been a stronger performer. I draw so much power from all the things that make me different. I used to view it as a disadvantage, but it’s so essential to how I’m able to show up, how effective and efficient I am, and the impact that I’m able to make. I draw from everything, and to have not done that for so many years was a detriment to my performance.”

Reflecting overall, she says, “It sounds sad this box that I, in part, put myself into, the unnecessary weight that I carried for so long, but the upside is maybe I can run faster and jump higher than I ever thought I could.”

Evolving Her Work Relationships From Within

As Hairston has become more comfortable in taking up space in a way that is authentic to herself, she’s feels she’s allowed others to do the same.

“Historically, I’ve been really hard on people. I could be pretty demanding and have really high expectations,” reflects Hairston. “I’m not sure that’s changed, but with the pandemic and everything, the way that I approach it has changed. I’ve had to take it easier on myself and that’s translated to other people.“

Reflecting deeper, she shares, “My harshness was a reflection of how I was talking to myself. Now that I’ve reined in my own self talk, I’m more patient, compassionate and thoughtful in how I get the best out of others, because that’s ultimately what I want.”

Empowering Others Beyond Yourself

Hairston feels blessed by an abundance of mentors and sponsors who had her best interests at heart, even when it meant losing her: “I think a lot of people see those who support them, whether consciously or unconsciously, as tools for their own growth and advancement and production. But there have been many people, at many turns, who let me go even when it was going to make things uncomfortable for them. They wanted to see me rise.”

She wishes to take that with her, “There are people in this organization, and across the industry, who have altered the trajectory of my career by presenting me with an opportunity or a challenge. That’s the type of impact that I want to have,” she says.

“Part of the responsibility of leadership, whether you’re the CEO or have one direct report, is to develop people and I hope I never lose sight of that.” It’s also important to her to be a steady presence that others can call on when they need anything.

Hairston is inspired by leaders who embody vulnerability and transparency. “They have the confidence to give you the latitude for mistakes and really allow you to grow,” she says. That latitude has looked like saying her name in rooms she can’t be in and risking putting their name behind hers while advancing her into new challenges.

She traveled broadly before the pandemic – from Costa Rica, Dubai, and Cape Town to London and Zurich. While more grounded during recent times, she’s explored cultures through food and suspects she’s read about 35 books in the last year and a half.

A sci-fi fantasy and Harry Potter fan, she enjoys V.E. Schwab and sometimes reads young adult fiction to appreciate the diversity of representation that was absent when she was growing up. Though never a “dog person,” she was lovingly coerced into puppy parenting. She and her partner have a seven-month-old Bichon Frise named Artemis.

By Aimee Hansen

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Vanessa Nazario: Corporate Director, Chief Diversity Officer, Memorial Healthcare System

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Vanessa Nazario“I love to take the time to get to know individuals: to listen and to avoid assumptions,” says Vanessa Nazario. “I think that creates a space where people can be authentic, which leads to new conversations and new opportunities.”

From housing to financial services to health, for 29 years, Nazario has been following the single thread of “creating access to spaces for those who have been historically left behind, underrepresented, marginalized, or alienated” – often including or focusing on the Hispanic community.

Following Inclusion Through a Career Pivot

Nazario’s journey began in her hometown of Trenton, New Jersey, supporting low to moderate income families to become first-time homebuyers. Nazario knew nothing about mortgages but was passionate about creating access to homes. Next, she found herself ensuring that low to moderate income families in urban communities had access to financial services and benefits while at PNC, where she worked her way up through positions for twenty years.

While ‘inclusion’ was not yet a hot topic in the office, her work was inclusion for customers and communities. Nominated to participate in the first Latino BRG at PNC, she knew little about employee networks, but she seized the opportunity to lean into her authentic self: “That experience opened my eyes to the power in using my Latina voice to be seen and heard in certain spaces where we were not represented before that. It became a gateway to inviting other Latina/o voices into the conversation and opening pathways for others.”

She eventually became Chapter President of the Latino BRG and began to be sought out as a thought leader. She attributes her C-suite position to valuing and showing up for this experience: “That’s why I’m a chief diversity officer now. Because I said ‘yes’ to being part of a newly formed diversity initiative at PNC.”

Then came the moment where Nazario decided that she wanted to make inclusion her full-time career. Not only did she go from programs and products management to DEI, but she simultaneously made a leap between industries. Leveraging her network, she landed a DEI director position within healthcare, later joined Memorial Healthcare System in 2021, becoming CDO in July.

“It was a big learning curve to go from financial lingo to healthcare lingo. It took time, but ultimately there’s a common thread across the different industries: it’s about creating equal spaces, access and equity for all – and it’s just how you approach it that differs. And once that clicked for me, I was like, I got this.”

Inclusion Through the Talent Pipeline


“Does your staff represent the community it serves? When you look at your community demographics, do you see that in the building?” asks Nazario. “How well is that mirrored not only in the services side of your organization, but across different departments and, especially, in leadership?”

She observes, “Sitting in South Florida, we’re blessed with an abundance of diversity, but that still doesn’t mean it happens organically. Your organization has to be committed to creating a diverse workforce.”

Much of Nazario’s strategic focus is on development and succession planning to elevate talent throughout the organization: “Rich in diversity, our work is making sure that diverse talent feels included and has a sense of belonging. When you have people from every walk of life, you’re going to have conflict. I spend a lot of time educating about the value of different cultures and different perspectives, as well as meeting people where they’re at.”

Nazario witnesses how having a staff that feels seen, heard, valued, included and therefore engaged positively impacts upon the patient experience: “In the healthcare sector, you have to be so attentive about making sure you are creating that sense of belonging and culture of inclusion. It’s so important that people feel they can bring their whole selves to work.”

Overcoming Imposter Syndrome

Nazario’s inquisitive mind, always questioning how things can be done better, has served her. Her passion and compassion for people is at the heart of how she approaches her work. Her drive and attentiveness is partly born from her own experiences as a Puerto Rican woman who has not always found it easy to come into new spaces.

“Being both a Hispanic woman and from a low-income community, I’ve combatted perceptions many times throughout my career,” says Nazario, but she feels she fell into traps around stereotypes more so early on: “I would show up to meetings and wonder, are they receiving me, or are they putting me into some box because I am a Puerto Rican woman from a diverse neighborhood?”

So Nazario has consistently exceeded performance expectations and countered the perceptions she felt others might box her into – demonstrating that being from a certain background does not mean you cannot also achieve.

Nazario has often not been able to see someone like her in positions she could aspire to. She values the mentors that encouraged her to envision herself there. “What are the chances of a Hispanic woman from an urban community like Trenton, New Jersey and from a culture not typically seen in these corporate spaces? I often think about stereotype threat, and maybe it would hold me back,” she reflects. “So, you need those mentors to say you’re doing all the right things and to nudge you in approaching opportunities.”

In a 360 review, Nazario once described herself as being a quieter voice, only to have her mentor immediately reflect that she was a powerful voice in the organization that was informative, impactful and influential in decisions: “Other’s perception of you is probably totally different than what you think.”

Beyond Proving Your Value, Claiming It

Nazario recognizes an inner push that exists within her, and not only her, to be very well versed in her craft and to continue to challenge and prove herself.

“I do have that hunger to continue to be successful and validate to myself that I can do it, that I can open doors. I might say ‘yes’ to a project when someone else might say ‘no,’” she says. “And as a Hispanic woman, I’m always thinking, maybe if I get another degree, one more certificate, that will open up more doors for me…I’ll be that much better, that much more qualified.”

While her drive has clearly served her, it is also growth when you no longer have to prove your worth and belonging in the face of imposter syndrome: “We just have to keep lifting each other up. Once you claim your value, it opens a lot of opportunities.”

She emphasizes to other Latinas coming in to own their voice at the table, and not hold themselves back, and she implores leaders to invite that opportunity in the room for diverse voices to express themselves.

Nazario loves reading as a way of constant learning. She has four dogs and feels fortunate to live near beaches, where she can mediate and listen to the waves every Saturday in a personal reset.

By Aimee Hansen

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Claudia Vazquez: Founder, elevink

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Claudia Vazquez“What I saw as a disadvantage at the beginning, I turned it around to make my secret weapon, because I realized this is what makes me unique and able to see things from a different perspective,” says Claudia Vazquez. “I turned my disadvantage into my differentiator.”

As part of celebrating Hispanic Heritage, we open our Latina Leader series with inspired sharing from Claudia Vazquez: her vision for Hispanic inclusion and lifting others up with her!

A Vision For Service

If you only read her official business roles across the years, you’ll know at best half of what Vazquez has truly been up to in the workplace.

Originally from Mexico, Vazquez came to the U.S. in her twenties, teaching English as a second language and volunteering as a citizenship instructor. When she began her career 22 years ago in disability claims at Unum, she immediately saw how she could leverage her bicultural/ bilingual assets to better serve the company and the Hispanic community.

Rather than going with the status quo process of using a third party translator, she began to field all calls from Spanish-speaking clients around disability claims. She then led the implementation of the Hispanic Initiative to create end-to-end bilingual services, eliminating cost and time inefficiencies of outsourcing. Within seven years, she went from claims specialist to heading up the Short Term Disability and Administrative operations in her field office in California.

“I didn’t approach with a diversity mindset. I approached with a service perspective,” reflects Vazquez. “I realized we could improve the service, have more loyal and satisfied customers, and use it as a selling point with clients. It also gave Spanish-speaking employees an opportunity to go above and beyond, support their community and receive recognition for speaking another language.”

When she moved to her next role at Cigna, she replicated this thinking and was asked to find more people with an intrapreneurial mindset like hers. She began to support the recruiting team in Hispanic outreach, emphasizing the importance of representation: “Nobody grows up thinking I want to work at an insurance company,” she argued. “So if we don’t personally represent what we’re trying to attract them to do, this is not a natural fit.”

Moving to the East Cost for a role in Prudential’s head offices, Vazquez enrolled into the Hispanic BRG on her second day. Within six months, she was co-leading the BRG and soon increased membership from 400 to 1000 – while creating best practices, relationship with hiring teams, and outreach to external partners.

“As my passion for supporting the Hispanic community at work evolved, I realized we have to start grassroots and then let things organically develop, so that a ripple effect is created,” says Vazquez. She began to focus on seeding the momentum that allowed partnerships to prove their value as they grew. With this approach, the Red Shoe movement proved so successful that it caught leadership attention and she traveled to Mexico and Brazil to highlight and expand the partnership.

An Advocate for Hispanic Inclusion

As a Hispanic Initiative officer, Vazquez saw the impact of bringing in change-agent partners. She began to shift to building those external relationships such as with We Are All Human and became a Hispanic Star Ambassador. As such, Vazquez has attended the United Nations as part of the delegation to roll out the Hispanic Star unifying symbol and platform to advance Hispanics in the US.

Despite a strong track record of following her mission towards inclusion, only in March did Vazquez formally move from senior business roles to take on a VP of Diversity and Inclusion role. In the role, she developed a strategic roadmap for inclusion on hiring, retaining, developing and celebrating Hispanic talent, laying out both fundamentals and execution strategies.

“I have a passion towards supporting the Hispanic community, but I also see it as a business imperative in the US. Anyone that’s not attuning to Hispanics is going to lose market share,” says Vazquez, pointing out Hispanics make up one of every five people and growing.

Vazquez also iterates that attracting early loyalty among the Hispanic community is critical, because word of mouth and following the family or neighbor recommendations are huge influences on decision-making.

Lifting Others Up With Her

As a Hispanic BRG leader, Vazquez also leveraged the opportunity to mentor and sponsor others in the workplace. She brought more visibility to group members by creating project management opportunities – with clear job descriptions and weekly time investment required – and then by updating their managers about the impacts they were delivering.

“This gave their managers an opportunity to see their employees from a completely different angle of perspective that they had not necessarily experienced directly with them,” says Vazquez. “I wanted to make sure people saw they had everything it took. They just sometimes needed to be able to sell or position themselves differently.”

Vazquez emphasizes staying connected to your own essence and North Star. “I’ve promised myself that regardless of how fast or how far I’m going, I’m still going to be me and not forget where I came from. And I’m not going to forget that there are many individuals still looking to find their path.”

This is what drives Vazquez in her personal mission that co-exists with the day job. It’s why she shares her story to inspire students through HISPA. It’s why she’s available if someone reaches to her on Linked In. It’s why she founded elevink to mentor younger generations on mindfulness, creating a personal brand, and challenging them to envision their future so they begin to steer their choices and energies in that direction.

Owning Her Voice

“Sometimes we question ourselves and protect ourselves because we’ve been through so much. In my case, I’ve been working since I was 14 in Mexico to help my mom, I paid for my education, I left my family to come to the US with English as my second language, I began working with an associates degree and studied full-time while working, so there are sacrifices,” says Vazquez. “But if I had the confidence in my 20s I have now, I don’t know how much larger the impact could be.”

She continues, “We need to trust our gut. We know exactly where we see ourselves, but sometimes we’re afraid to share that vision,” she says. “We just need to move confidently in the pursuit of our dreams. From every setback, we can learn.”

Often the only Hispanic at the table, Vazquez never gives up the vision. Instead, she allows time to pass and looks for new opportunities and angles to pursue: “After many years of navigating Fortune 500 companies, I have learned how I need to approach certain things, and I also understand that change is difficult. Companies will be ready at a certain time, and when they are, things will happen.”

Reflecting on her own journey: “After 25 years of revalidating, I have nothing to lose and a lot to gain. I’ve become more of an unapologetic Latina who stays optimistic about our future possibilities, but it took me 22 years of going through this journey to realize that it’s my life, it’s my vision, it’s my calling.”

Vazquez has learned to take herself a little less seriously. She recently returned from a self-care trip to California with her mother and sister, leaving her husband and three children back at home. She recommends taking the time to celebrate your achievements.

As for her vision: “I’m still getting closer to where I ultimately see myself: as a CEO of a nonprofit organization that caters to Hispanics. That’s what I’m aiming and preparing myself for in the long run. My goal is to leave a mark in the evolution of Hispanics in the US.”

By Aimee Hansen

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Rupal Shah: Principal, PGIM Fixed Income

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Rupal ShahRupal Shah describes her journey, which includes taking uncomfortable (but intentional) leaps in her career, finding her voice, staying challenged, humble and authentic, and dedicating her time to the service of others.

“Create the greatest, grandest vision possible for your life and career because you become what you believe.”

Big Leaps to Follow Her Own Compass

Shah’s parents immigrated to the U.S. from India with master’s degrees and not much else. Her childhood is defined by watching and learning from their hard work and sacrifice. “My parents’ determination and perseverance are in my DNA. They each worked multiple jobs and navigated innumerous obstacles as foreigners in a new country. They had a vision of a life they wanted to give our family and they manifested that vision.”

She lives by the lessons that her parents taught her with their actions. Similarly, Shah paved her own career path, learned from her mistakes and was able to navigate the challenges she faced along the way on her own. “Create the greatest, grandest vision possible for your life and career because you become what you believe.”

Shah recounts, “Each step of my career taught me meaningful characteristics about myself and helped me make my next leap.” Shah spent some of her earlier years in back-office roles within Goldman Sachs, ultimately transitioning to an analytical role within the sales and trading division. Simultaneously, she was getting her MBA part-time at New York University’s Stern School of Business. Despite the hectic schedule, she learned the importance of networking with people around the firm to learn about their roles. It was through these conversations that she was able to determine where she wanted to lead her career path.

“The time spent networking paid dividends and those relationships are my currency,” she says. Post graduate school, after 32 interviews and various naysayers, Shah was given an opportunity to cover strategic relationships within Goldman Sachs’ Asset Management Division, despite various senior professionals deterring her from applying for the opportunity.

“The firm told me they were taking a leap of faith on me. As appreciative as I was of the opportunity, I felt like the underdog. If nothing else, this motivated me to work harder to succeed. There were many times during my career where I was told I couldn’t, or I shouldn’t, or I wasn’t included. I would tell myself that I do not need a seat at that table, I will just build my own. I realized I needed to trust my instinct, and rather than any firm taking a leap of faith on me, I would take leap of faith on myself.”

“Your career is your own. Make sure you’re the one driving it.”

As an Indian American woman in fixed income, Shah has had to reach beyond her comfort zone and override both self-doubt and conditioning, to find her voice. While the context can be intimidating, she realized she had to stop putting up extra hurdles for herself and trust her instincts.

“In my culture, we were raised to not challenge or question anything. We were taught that respect was blindly listening to your elders. But I saw time and time again how this learned behavior would be a detriment to my career,” says Shah.

“In my first few roles, I was scared to ask questions or challenge others. I remember having hard days and I would not speak up when there was something that needed to be said. These situations continued over the years, and I learned that what I had to offer was valuable. I forced myself to develop a voice and really stick to what I believe in and be authentic in that. More than ever, I know my voice matters. It’s been a long path to get here but I see the rewards of taking a view and sticking to it with certainty.”

When thinking back on the journey, she’d encourage her younger self to develop that confidence sooner. “The young women we interview today are so confident and impressive, and I love seeing that.”

Staying Challenged

Shah’s mantra is “if you’re not challenged, you’re not growing.” She continuously asks herself if she feels comfortable in roles. If the answer is yes, she knows she is not evolving. “Comfort becomes shackles to growth. I always want to step so far out of my comfort zone that I forget how to get back.”

Recently, Shah was given the opportunity to build the third-party insurance business for PGIM Fixed Income. Shah has had to push herself out of her comfort zone and trust the strength and skills she has developed over the years. “It’s rewarding to have been able to forge a path that truly will be successful for our firm. I’m incredibly excited to strategically build something new. I’ve been blessed with great opportunities to build and create throughout my career, but this is certainly a new frontier. Thinking of new ideas, strategies, products, building a new team and learning different concepts is challenging and exhilarating.”

“It is important to stay humble and authentic to yourself to be a strong leader.”

Since Shah joined PGIM Fixed Income, she has been involved in recruiting, hiring, and retaining talent. “Our people are our biggest asset. Hiring, training, and nurturing our talent is our greatest responsibility. When people come to work, they should love being here. I want people not only to feel motivated about their work product but also by the work environment,” says Shah. “I’m a huge believer that each person is treated like an individual and should feel empowered. I really nurture my relationships, and that’s a huge part of my leadership.”

“I’ve worked for some truly inspirational people that have shown me the type of leader I want to be. I picked traits along the way and found the style that I felt truly represented the person I am. I lead with kindness and respect, I am the first one to admit when I am wrong, and I embrace that we are all continuously evolving.” Being an authentic leader helps garner mutual respect amongst the team and her leadership is what Shah deems to be her greatest success.

The Most Rewarding Work

As a mother of two, Shah navigates a thriving career, being a fully present mother, running marathons and co-running a charity. Shah says, “It certainly is not easy, but if it’s not hard, it’s not worth it.”

Orphan Life Foundation is the charity Shah co-leads. Her contribution involves supporting orphaned children in India and Burkina Faso from providing basic human needs such as food, clothing, bedding, etc to larger projects such as installing water filtration systems and providing bikes as transport to school.

As a child, Shah’s parents took her family to India every two years. They would visit an orphanage near her father’s hometown and contribute to support the children. The trips were so much more than visiting family.

“It kept me close to my roots, truly humbled me and filled me with gratitude for the opportunities I would have ahead. Those trips really define who I am today,” Shah says. Her charity work continues this tradition, including visits to India.

Shah is currently working on setting up a mentor program between the orphanage in Burkina Faso and a local school in Newark that she has spent time with over the years. She wishes to gift her own children the relative perspective of gratitude for the life they have, the hard work and effort it takes to succeed, and awareness of helping others who were not born into the same.

“This is what I do for me,” says Shah. “I love my career, my family, and the impact I can make. It’s all so exhilarating, but nothing really rewards like this.”

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On Changes After 15 Years: Nicki Gilmour: CEO And Founder, The Glass Hammer

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Nicki Gilmour The Glass HammerThe Glass Hammer was founded fifteen years ago (July, 2007) with the distinct intent of helping professional women – especially within financial services, law, technology, Fortune 500 – understand how to navigate their careers with the ultimate goal of advancing. The mission was to inform (provide expert career advice), empower (by bringing women together with events and networking), and inspire (by profiling women who have blazed the path and broken through the glass ceiling in some form). We sit down with Nicki Gilmour to discuss where things stand now as we celebrate this milestone of the longest running career advice publication for professional women.

Q: How have things developed since The Glass Hammer launched?

The world has changed significantly across these past fifteen years. But the pandemic has created the most seismic shift in how people work, how people want to work and how people live. Many people, women in particular, found themselves suddenly dropped into a very different reality as of March 2020 that included swapping the commute and the long office days for long days in front the computer and longer days in some cases homeschooling kids and sanitizing everything.

Perhaps one silver lining of the pandemic, if you can call it that when there was such sorrow and stress for so many, was the chance for all of us to understand that the future of work could happen more quickly than we realized was possible. We saw how we could switch to Zoom, Teams, Webex, Google Meet and other platforms to conduct conversations and share documents. And guess what? We still managed to do business – despite the constraints and challenges, both for individuals and organizations. ‘The future is now’ comes to mind as it is no longer a theory to work remotely as it pertains to equal or increased productivity.

Beyond the practical logistics of work, people also started to really look more deeply at their personal values. When your back is against the wall, it’s time to ask: what really matters here?

Q: What has changed for professional women in the past 15 years?

So much and yet nothing has changed for professional women.

I think the greatest thing that has changed is that people want to see their leaders show more empathy than before and that success and professionalism, as definitions, have become wider and more diverse.

Ambition remains a very personal trait that is present, to a lesser or greater degree in all people as they are individuals with personalities, specific belief and value sets and varying needs and experiences. Many ambitious women still envision a linear path to the top. But I believe that having been through the pandemic and the shift in many realities, people also understand more than ever that the definition of insanity is doing the same thing over and over again and expecting a different result. I can’t speak for any other human except myself, but I do see, observationally, as an executive coach and Organizational Development consultant, that generally people are tired of accepting the legacy status quo as the only way forward in terms of what dictates how we work and when we work as well as where we work.

With the ‘Great Resignation,’ some people have literally voted with their feet and walked out of very well-paid jobs including Sheryl Sandberg who left Meta recently. Sheryl, as we know, was the author of Lean In. Well, she’s decided to lean out. I think that says a lot. I believe this was an era of ‘celebritizing’ a handful of women and it continues as VC’s are still backing firms that do close to zero for women on a structural change level and continue to implicitly tell women to just network.

Certainly people, and some companies, have also finally decided to stop tolerating the same biases based on gender, but there is still a lack of transparency around pay equality. Just recently, Google has paid out $118 million in settlement to 15,000 women in a class-action lawsuit about gender pay discrimination. I would hope there comes a day when equality is built through solid processes and good human behaviors not litigation – however, as it seems law suits are still the most effective method, that comes at great cost to the women who bring them.

I definitely see a theme where things, that we didn’t contest in the past, are more explicit and more accessible to contest at least. We are asking companies to walk the talk on equality and meritocracy. That starts and ends with transparency. There still isn’t a consistent pathway to get to the mystery of what you’re being paid and why, depending on who you are from a biology or ethnicity perspective, as pay is not really assigned strictly on merit, experience or even qualifications in most companies.

I have spent the past few years contemplating whether breaking the glass ceiling is a redundant concept for younger professionals in the sense that people don’t want to be on the other side of that glass if the traits it takes to be successful there means assimilating to something that just doesn’t resonate at all. When what’s been holding everything up is the structural walls of rules that clearly don’t favor meritocracy, due to flawed cognitive and social constructs around who gets to lead, is the work that is needed to be centered differently? A new way of looking at this? I am not sure the work is as evolutionary in the linear sense that we all once believed it was.

Q: Say more about how you are approaching the big questions, now.

I think futurism is key now in terms of understanding what can be, as well as what has been, or what is. I think that it’s a time of considering a deeper structural review instead of incremental bricks on the old crumbling foundations. Saying that, there are 41 female CEOs in the Fortune 500 right now, or 8.2 percent, which is a record high. I do not want to dismiss the fact that incremental change is happening, but it isn’t enough in terms of impact for anyone to truly celebrate progress with any sincerity, as if this was a product it would be shelved due to slow adoption in the marketplace. The big question is, are we happy with very gradual, incremental change? And how long will it take for equality to happen? Especially when we take huge hits like the overturning of Roe v. Wade, Title IX and other various cultural backslides that hamper women from an equal existence generally, as well as specifically.

Academically, this is going back to Virginia Schein’s (et al) “Think Manager – Think Male,” which began over 40 years ago. Without knowing the human involved, people in aggregate still vote for the straight male manager as the most leader-like with real traits like productivity, competence and assertiveness. Conversely, they continually mark in the traits survey that women are less competent, productive, and assertive even though there is not a specific woman being assessed, just generally as a cognitive concept of a female manager, which is very disheartening and often the respondents are also women. This remains in play in a very real way in a workplace near you! Never underestimate the power of the cultural wallpaper and what it can do in terms of unchecked internalized misogyny.

Q: Systemically, what cracks are we seeing more clearly than ever, especially now?

It goes back to promises not kept – transparency of pay, transparency of promotional track. The entire system has never been truly re-envisioned to integrate women’s lives or value our spherical lives as a whole. There’s also the blunt fact that organizations still ignore life outside the skyscraper. It has been well-documented that women do the second shift at home and do something like 10 extra hours of housework and childcare relative to their male counterparts. And that’s not just something that occurs in heterosexual relationships. It also shows up in LGBTQ+ families, because someone has to pick up the slack. But systemically and culturally, it has always been a majority of women that do that, while expected to be superwoman at work. Kudos to the men who do it as they rarely get recognized and should be, also.

“There’s been various research studies on remote work showing that many working mothers find it quite beneficial to work remotely because, productivity-wise, it’s helpful to not commute a couple of hours a day. We should be moving to results-oriented work, because professionals know what they have to deliver. We no longer need to wear pinstripe suits, ride a train and be in an office 9-5. We have to get away from this model that was designed last century. LinkedIn is redefining what it means to be “professional,” and it’s no longer being a white man going to the office in a three-piece suit with a briefcase.

“The office is now in your head and on your computer, and the cries to get back to the office are not necessarily based in productivity claims. For organizations and leaders to ignore that employees are actually telling you what they want and to ignore the data around productivity is just basing in (disproportionately white and white male) preferences. Many people can’t understand why they’re at the mercy of their manager’s choice. And now people, who would otherwise continue to work remotely, are worrying about falling on the wrong side of proximity bias. Just as paternity leave and full maternity leave are still underutilized because the hidden penalties and state-by-state and company-by-company inconsistencies do not always support people to feel it’s in their best interest. Often women are torn about how much time they can take for maternity leave in the pressure of 24/7 work with many exhausted and typing emails close to the birthing event. I know I was writing emails right up until the delivery room as that was a badge of honor that I just don’t believe Gen Y and beyond buy into on any level.

Q: So what can organizations who want to lean in, and walk the talk, do right now?

Organizations have a place to play in this because within their sphere of influence, inside and outside of their ‘virtual’ four walls, they can create a microcosm of equality – and it’s not that hard to achieve. It comes from:

  • Being clear in your mission and strategy around DEI aspects, and other aspects such as social responsibility, just as you would decide what you’re going to do with your core product. It’s as simple as that.
  • Make your management practices transparent, clear and consistent – so everyone knows what they have to do, what flies and what doesn’t. Make sure there are explicit norms as opposed to implicit norms that are subjective.
  • Surface anything that is a covert process – meaning: in denial, not on the table for discussion, for whatever reason.
  • Make sure everybody knows their role, their responsibilities, what’s expected of them, what are their goals, and ensure their responsibilities are aligned with their ability to execute on them. Make sure their skills and abilities match the job requirements.
  • Remove as much organizational grind as you can: the barriers, hindrances, obstacles to doing the job the way that people see fit, the way each person sees fit as a professional.
  • Understand individual needs and values, beyond grouping people together based on social identities such as gender, nationality, sexual orientation, or otherwise.
  • Help your people understand what success looks like. Let them know what it means to be doing a good job here.
  • Make sure people know which direction the company is going, what the company values and what are overarching goals, and that can include societal topics: because social issues have never been more integrated into corporate life than they have been in the past two years. To leave things unaddressed is a recipe for disaster. Silence is complicit and colluding.
  • Finally, make sure that when you talk the talk, you walk the talk. Ensure that you are creating actions to meet your espoused values, behaviorally. This means coaching leaders of all genders and creeds to understand how to create and implement positive change for all employees to be engaged and performing in a high but healthy way.

It’s not actually impossible or unreachable – and this is the work that has to take place as opposed to telling women to lean in, keep their head down, and keep at it. Because the last fifteen years has shown us that change has been present, but slow.

Thank you all for your continued presence and readership. We wish you a safe, healthy, enjoyable summer season.

Interviewed by Aimee Hansen

*After this week, The Glass Hammer will be taking a publishing break until September. Enjoy your summer as we are walking the talk on our values and focusing on coaching leaders and developing organizations to connect to the human factor better via our sister site evolvedpeople.com. Enjoy our 8,000+ articles and we will be back in the early Fall.

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Mary Cassai: Senior Vice President, Perioperative Services, NewYork-Presbyterian Hospital

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Mary Cassai“When you’re building teams, you always want to be strongly committed to the diversity of your team’s experience and ideas,” says Mary Cassai. “You don’t want to have uniformity in thought or expertise, as it could challenge disruption and innovation.”

Cassai is responsible for all operational oversight for Perioperative Services at NYP, including 140 operating rooms, 10 central sterile reprocessing departments and 40 endoscopy suites, producing over 180,000 procedures annually.

Converting Empathy Into Purpose

“I love problem solving. I am driven by challenge and uncertainty,” says Cassai. “I find comfort in bridging operational gaps and in understanding the dynamics of people and process that will lead to the best outcome and solution.”

Cassai finds purpose by creating the best possible environment of care for both patients and the interdisciplinary teams. She loves building relationships, partnerships and discovery – as well as finding what inspires people, the why it matters; and how different pieces of the puzzle and people come together to create the greatest results.

While in nursing school, her uncle was diagnosed with end-stage liver disease cancer. Observing the gaps in his bedside care validated why she was going into nursing. From a young age, she has always been driven by empathy and a keen sense of what empathy means; which is invaluable in healthcare: “I sometimes call it my superpower. I feel like I can decipher quickly how folks feel in certain dynamics.”

At the age of eight, she struggled with the diagnosis of obsessive-compulsive disorder (OCD), which she remembers as world changing: “Rather than suffer through it, I made it work in my benefit in terms of my own perseverance and seeing how I could optimize some of that compulsive tendency into good and being the most productive and healthy.”

She accredits her parents with not ignoring the condition or hiding it away, but rather handling it directly with consideration and thoughtfulness: “I think that experience, which both pained me and also allowed me to become much stronger and even more empathetic, led me towards this desire of being in healthcare.”

Orchestrating Teams to Harmonize

In her present corporate remit, much of Cassai’s work is in leading multiple teams across the enterprise to improve clinical and operational outcomes. She provides the oversight of all strategic planning as it relates to operating room and endoscopy operations across 10 campuses.

Empathy comes into play differently than it did back in her bedside days: “It’s the ability to understand quickly what each person’s strengths are and how to leverage that best across teams in order to achieve success.”

She has found that when you have the right diversity of people and experience in a room, you come to the end-result faster because of positive friction and the ability to leverage each other’s thoughts in a spirited way.

Agility has become even more important as a leadership skill, especially in managing increasing complexity, whether it be facing the “untoward circumstances” of COVID-19 and having to create more hospital bed capacity for the surge of acute patients or transitioning from a clinical operational world into a more technology-based environment.

“Orchestrating” part of the why it matters for Cassai means helping everyone to harmonize together as a group – even beyond words through body language and action. Encouraging fluid, interrelating working dynamics – to drive for the best solutions. The previous years’ Covid 19 required orchestrating unprecedented collaboration: “We had to figure this out together, and that’s what we did. The solidarity of the team was absolutely amazing. It was beautiful in the face of disaster, and I walked away feeling like this is a once-in-a-lifetime experience.”

Fail Fast and Fail Forward

Humility has served Cassai, including being able to transparently acknowledge to her team when something didn’t go as planned. She’s learned the criticality of asking more questions and leading by coaching her teams.

Encouraged throughout her career by mentors who supported her professionally and in growing in emotional maturity, she received the great advice to: “Fail fast, fail forward, move on.”

When failure happens, Cassai focuses on understanding what could have been done differently, to learn from the mistake, but not to harp on it, noting that failing is less about the failing and more about the learning that comes after, which often makes for even better results. She embraces this mental strategy for herself and imparts this on her teams.

“It’s important that we don’t live in monotony and that we are absolutely thought-provoking, disruptive, and creative. If we start to stifle that because of the unknown, then we’re never going to advance as quickly as we need to.” Don’t let perfection be the enemy of progress.

This advice also helped her to step up, professionally, and take on roles she hadn’t foreseen herself in: “Having been given that gift very early on allowed me to be more fearless in my choices and allowed me to rise into what others saw in me with less trepidation.”

Being Part of An Inclusive Organization

As a lesbian woman, Cassai feels blessed to be part of such an inclusive organization as NYP: “It is definitely an honor to work in a place where I feel so much pride not only for the organization, but for how much pride they take in their people. It’s been truly a feeling of belonging and it gets even better and more powerful day-by-day and week-by-week. I can’t say enough about the sense of belonging and safety that this organization provides.”

She recalls how warmly she and her son’s mom were embraced from the start. Senior leadership demonstrated such enthusiasm and joy in meeting and learning about who Mary called family.

Cassai is also proud of the consistently inclusive hiring and promotional practices at NYP: “There’s been a genuine and tremendous amount of focus by the organization on creating diverse platforms of teams.”

Earned Comfort in Her Skin

Early on in her journey as a registered nurse, Cassai recalls she was not as comfortable in her own skin as a lesbian woman as she is today, and had moments when she felt like she wasn’t being who others wanted her to be – not because anyone else said so, but from her own insecurities.

What Cassai did experience were people would question her sexuality aloud and sometimes make discriminating comments. Worn down by the constant questioning of her sexuality, she decided to take a stance and cut her hair short in her mid-20’s, hoping that would make it clear: “I made the decision to own who I am.”

Shortly after, strangers have said some hateful things to her based on appearance, and she remembers thinking she needed to empower herself to turn the pain into pride: “I had to learn to not take it personal, this was their issue, not mine. I acknowledged that this is going to happen. It’s not okay, but it’s going to happen. I was really shaken up but I just focused on what matters and became my own advocate and ally.”

Having experienced moments when I was not supported for who I am and was, Cassai has made it a purpose to be the person who does: “From that moment forward, I said to myself that I would never allow anyone I worked with, or was close to, to be on the receiving end of that.”

As a leader, Cassai wants to make it safe for people to always feel like they can speak up. It’s important for her to promote a feeling of safety, belonging and acknowledgment. She focuses on checking in, asking the right questions to understand how they are feeling: “I make a conscious choice to acknowledge what’s happening in the world and within my teams on a day-to-day basis, even if it’s just to check in.”

Cassai considers her seven-year-old son to be her world, and loves spending time with him going on adventures, watching movies and doing sporting activities. She rides the Peloton twice a day, enjoys reading and cooking – and hopes to build a pizza oven one day.

By Aimee Hansen

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Valeria Vitola: Managing Director, Anti-Money Laundering Region Head – Latin America (Except Mexico), Citibank

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Valeria Vitola“Any difference you think you may have is not a shortcoming. It’s always your springboard,” says Valeria Vitola. “You have to embrace that diverse part of you, because it’s only through diversity that we thrive.”

Born and based in Guatemala, Vitola speaks about why you have to dig even deeper to understand any problem, moving from shame to pride from the inside-out and the true value of bringing your difference to any situation.

Making a Societal Impact

Valeria comes from an Italian family who fell in love with the textiles of Guatemala and began a textile factory and textiles related industries in the country. Coming from a history of family-owned business, she never envisioned herself at a multinational company.

Now, twenty-two years have passed since accepting her initial offer and postponing her master’s degree indefinitely for the experiential MBA of Citi. Before working in anti-money laundering/financial crimes prevention, Valeria had witnessed the consequences of corruption in her country and found meaning in work that helps to narrow the inequalities that it helps to create.

“I am from a country where corruption impacts society – contributing to a gap between those who have lots and those who have not even a dollar a day to live, and denying access of vital services such as health, education and safety,” she says. “For me, to be in the frontline, making sure that the financial institution that I work for is not used by criminal organizations to launder money, or move proceeds, really feels like having an impact on society.”

Getting Way Underneath the Problem

Valeria brings unexpected diversity to the table – she’s a woman, she leads Latin America from Guatemala (even though Guatemala is not a major regional hub for Citibank), English is not her first language and she is part of the LGBTQ+ community.

“Being from a diverse environment allows me to see everybody’s perspective from a different angle, with empathy,” says Valeria. “I’m a good listener, so my leadership begins with listening. I’m really interested in understanding not only the job and the problem that people are bringing to the table, but also the whole situation they’re experiencing when they bring the problem.”

This proves especially valuable when conducting financial crimes risk assessment on client prospects and transactions. Her ability to get underneath a situation, and ask the critical questions, is one of the key skills that has supported both her career and her life.

“I like to take complex problems and divide them into simpler ones, and I like to do that very fast. Every single problem, no matter how big, can be dissected, once you understand the root cause,” Valeria says. “But when you think you know the cause, you have to dig deeper and deeper. Once you have the root cause, everything else gets easier. You can find the paths to resolve the problem.”

Speaking to a skill that applies in all areas of life, Valeria likens this analytical skill to what empathy asks of us – when it comes to understanding why a person is feeling or behaving a certain way, and not jumping to a conclusion.

“The brain works in a way that sometimes likes to trick you into into thinking that you already know what the problem is,” she says. “But once you go layer after layer after layer, you identify there’s always something deeper. You usually have to go at least three layers, to make sure you’re addressing the true causes of the problem.”

Valeria also possesses an instinct for accountability: “I’m that person that when I see the ball being thrown, will run, catch the ball and make sure that I don’t drop the ball until it gets delivered to where it needs to be.”

Being a Leader is For Others

Vitola confesses that as an economist, what drew her into her profession was the notion of working all by herself, at a desk, analyzing numbers, with nobody reporting to her.

She stared at Citi as a sole contributor and she says that during her tenure she sought positions where she did not have to manage others. Reluctant to be working with and be responsible for so many others, Vitola remembers what her female boss and mentor, told her: “You have to believe that you are enough and more, and that you need to inspire people – and not for your sake, but for the sake of the people that are below you.” And that is how Valeria now leads a group of around 400 financial crimes professionals in over 18 different countries.

Before she speaks in front of an audience or accepts a role with more exposure and responsibilities, Valeria remembers those words. While working with others can be energy-absorbing and disruptive to an introverted disposition, she has come to understand her mission is not about tasks, but inspiring people to achieve their own whole potential, which is part of why listening has become essential.

180 Degrees From Shame To Pride

Within her family and her work, Valeria never felt held back by being a woman. Being comfortable sharing about her family and personal life as a lesbian, however, has taken longer to relax into.

“Back in the 90’s, I don’t think I knew another lesbian, not only in the financial industry but the whole country, so I felt very insecure about letting people inside of my world,” she says. “Citi is an organization that really embraces and encourages diversity, and how diversity brings different views to the table, so it was never about Citi. It was complicated for me because of fears related to my traditional catholic upbringing, my family, my friends and society in Guatemala. Coming out of the closet has been the most terrifying decision I’ve taken in my career.”

Last year, a photo of her family, including her 17 year old daughter and her ex-wife, appeared on the cover of Citi’s annual diversity report. Vitola says that her daughter, Alessandra, has been her greatest teacher: “She’s shown me the path of openness. She’s never been ashamed of her diverse family and has always introduced me as her mother.”

Valeria now feels that pride is the opposite of shame, and the journey towards becoming who you are also includes leaving behind the isolation of shame, which she too long imposed on herself in the workplace. If she has one regret, it’s that she held back for so long, only to suffer stress and fears around her identity, when in the end, it didn’t matter to any of her colleagues, only to her. If she could go back, she’d bring her whole self from day one and hopes that being more visible now shines a light for others, especially those based in countries where it might be more difficult.

In all ways, she’s now come to see her differences as an asset, and encourages those she mentors to do so, too.

“If you have a room full of people thinking the same way, with the same upbringing and same everything, the solution that you’re going to attain is going to be very limited.” she says, “So, you have to embrace who you are. Bring your difference to the table because that is what really adds value to an organization, to a meeting, to a friendship, to anything. That diverse point of view is what makes everything grow.”

Leading and Doing with Heart

Valeria is inspired by how Jane Fraser, CEO of Citi, leads with empathy, giving everybody a seat on the table, and caring about all stakeholders.

“I love having a leader with heart, more than one that just executes,” says Vitola. “Instead of having a chain, like an army, it feels more like a room with friends and family, where everybody is heard and all opinions are taken into account. But someone is responsible, deciding when we’ve all been heard enough and saying let’s move together now, behind this higher vision.”

During the beginning of the 2020 lockdown, and grounded from the three weeks a month she used to spend traveling, Valeria initiated a spare time challenge with her 400 strong Citi team and family, inviting everyone to share their personal interests, as a way of staying connected. The effort was then replicated in other areas and regions of Citibank.

Akin to her fascination of going deep into the mechanics of a problem, one of her own passions is restoring old and defunct machines – from the original espresso machine to a 1960 Vespa (which she rides on the city streets of Antigua, Guatemala on her weekends) – including sourcing all the technical hard-to-find parts they need to work again. As a girl, she watched her father and grandfather repair machines for the textile factory, often with parts imported from Italy that took weeks just to arrive.

“I have a personal satisfaction in bringing something back to its old shine and glory – to see the inside of a machine and how it works, from the time before electronics,” she says. “It’s a tribute to the ingenuity of the people that designed the machine to bring it back to life.”

Valeria is a scuba divemaster and also loves gardening, because it offers many transferable lessons and helps her stay in the present moment, from planting a seed, to waiting for weeks (with trust) until it germinates, to giving it the space to grow, to cultivating the fruit and making marmalade to share with and gift to friends: “Going from the seed to the product, with love, is like sharing a part of me, of my time, of myself.”

By Aimee Hansen

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