Thought Leader: Silke Muenster, Chief Diversity Officer, Phillip Morris International

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Silke MuensterDiversity can drive innovation and innovation can drive diversity. This is a sentiment shared by Silke Muenster, Chief Diversity Officer at Phillip Morris International (PMI), a self-described ‘German mathematician’ but an interesting, committed and fierce change leader who goes way beyond any formula when she speaks passionately about diversity.

“Diversity is numbers, but inclusion is what makes diverse teams work.” She continues, “It is the culture that makes inclusion work and then innovation can happen. Innovation is fundamental to our vision at PMI of creating a smoke-free future. There are one billion smokers in the world, and our company is undertaking a huge task to make smoking cigarettes a thing of the past. Imagine the diversity that lies within our adult customer base so this is something we want to represent also inside PMI.”

Silke recounts how at university and in a large portion of her career, she was always surrounded by men from school classes to the senior management meetings she attended in Germany. Her career journey started at Coca-Cola where she stayed for twelve years and she joined PMI in 2011 as director, Market and Consumer Research, and then was appointed Vice President, Market Research in 2012.

In March 2020, she became PMI’s first Chief Diversity Officer (CDO) starting on the ‘first day of lockdown’ in Switzerland, in a year that would lead most people to reflect on the role of companies in advancing equity and furthering inclusion and diversity in society, and the future of work. Silke was working on this exact topic of “smart work” when COVID-19 hit, and sees real opportunity for everyone to have flexibility, now that the theory that remote work is not only possible, but possible for the vast majority of employees in many companies, has been truly road tested.

When she took the role of CDO, she felt that it was an excellent time to start. She noticed that it was clear that people wanted to talk about the topic and wanted to reflect on their priorities due to pandemic-induced changes of circumstances and the happenings in the world at large that occurred in 2020 – notably, the extension of the Black Lives Matter movement and the growing awareness that came to the forefront of social justice issues.

Diversity And Inclusion

“There has been a tendency for people to think that Diversity and Inclusion is about everyone being nice to each other, but D&I is about creating room for people to speak up so that everyone’s voice is heard.”

Silke believes that it is crucial for people in the company to have the right discussions but that the organization needed to first create the psychological safety to start these conversations. She believes that not everyone has to be an expert, but rather a willing participant, to engage in the conversation about how they would like to see the world in the future.

“Discussions can be had, and conflict can also occur, but ultimately those discussions can be therefore very productive.”

Silke believes that inclusion has benefits for everyone and on her list of things to ensure she and other senior leaders do, is to find a way to empower every employee to enter into the discussion about how to improve inclusion and advance our diversity –to ultimately better our organization and our business— no matter who they are, where they come from, what they look like, who they love, their ability or any other dimension of their identity.

“Different views need to be heard. I&D is something for everyone to participate in. Everyone has to drive this agenda as everyone will benefit. It starts from the top as it needs total commitment that it is a valued task to undertake.”

When she reveals what she is working on, she mentions that this is where she does delight in the numbers, as she has seen the needle move from 29% of women in management in 2014 go to 37% at the end of 2020—with the number of women on PMI’s Senior Management Team doubling from 8 percent to 16 percent in the space of 12 months (since January 2020 until year-end).

“We make gender diversity a company-wide goal and part of leaders’ efforts, and we make sure internal talent processes align. We also have worked hard to create Employee Resource Groups and have updated policies, such as most recently ensuring that we have a more inclusive minimum global parental leave principles which include men and women, and ensuring everyone is covered regardless of sexual orientation. I am also proud to say we have just signed The Valuable 500 and are committed to bring disability onto our 2021 agenda in a much bigger way.”

The Hard Conversations

“Diversity work is a journey and I personally have done a serious amount of reading to learn what I didn’t know and was interested in growing my understanding in this domain. To do this work, to take the journey, you have to start somewhere and have discussions, perhaps hard conversations that include talking about how the playing field is not level. Senior managers have to show vulnerability, which runs deep of course.”

Silke speaks of her thoughts around mentoring and sponsorship freely, revealing she is a very passionate mentor herself and believes that mentoring is the best way to start a sponsor relationship as the chemistry can truly evolve. She feels strongly that pilot programs are the best way to see if certain programmatic efforts work specifically for PMI so that the success of the program can be evaluated and then implemented widely for optimal success.

“It is not about ‘fixing’ women; rather, it is important to recognize that there are specific barriers that women face when it comes to career advancement and we want to make sure to create the right solution that actually helps.”

Silke reiterates her desire for specificity and not a broad approach and believes that she is now a coaching convert also.

“If you had of asked me twenty years ago about coaching, I would have not been convinced, but I have seen how well this can work, especially when there are specific challenges identified, then coaching can really help women and men alike.”

Hope for the Future

Silke hopes that diversity and inclusion stops being such a hard topic in the future but understands that much like quitting smoking cigarettes, that change comes from new behaviors and habits often underpinned by educational facts, incentives via good policies and shifting of cultural norms for everyone in the society.

“If I was to hope for one thing to happen, it would be that everyone gets fully involved so that they can feel and see the joy of belonging for themselves and others; that they can feel the joy of being seen and heard when the speak up at PMI; and that they find benefits in an inclusive environment no matter who they are.”

by Nicki Gilmour, CEO and Founder, Evolved People (theglasshammer.com)

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Julie Gottshall: Partner and Chair, Employment Litigation and Counseling Practice, Katten

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Julie Gottshall

When she was first starting out, Katten’s Julie Gottshall would not have predicted she would spend nearly her entire legal career working for a single large law firm. In a profession with many options, and an era that often rewards job changes, Gottshall believed she would join different employers and maybe even take some time off the career fast track. Instead, Gottshall found a position that enabled her to grow and balance, and decided to stick with it.

Sometimes, says Gottshall, the best opportunity is the one you already have.

Finding Her Niche

Gottshall’s career has been a steady climb. After graduating from George Washington University Law School, she decided that moving to Chicago would be her “great life adventure,” despite the fact that she had no obvious connection to the city. She initially eschewed the largest law firms, choosing to start her legal career at a midsize firm that she hoped would provide a more appealing lifestyle. But when she was a fourth-year associate, two partners with whom she worked closely joined Katten. She moved with them to continue her career focus on employment counseling and litigation, a practice she has solidly established and now leads.

Gottshall felt drawn to employment law for the human element of the practice, and the opportunity to keep her corporate clients out of trouble but defend them if they nonetheless found themselves facing a lawsuit. At Katten, Gottshall handles a broad spectrum of employment issues, including worker mobility (e.g., non-compete implementation and enforcement); employee separations and reductions in force; worker classification and wage/ hour compliance; handbook and policy implementation; workplace investigations; and discrimination and harassment prevention. She has litigated in numerous state and federal courts at both the trial and appellate level, and before all manner of government agencies. She also acts as an impartial third-party arbitrator on the Employment Panel of the American Arbitration Association, where she has decided cases involving breach of contract; discrimination, retaliation and harassment issues; and other workplace matters.

Gottshall likes to quip that one of her most impressive professional achievements is to fly deftly under the radar, since she works hard to keep her clients on track and out of the spotlight.  Always one to look for practical solutions, she describes herself as a counselor first, an attorney second, and a litigator last. Still, she knows her way around a courtroom. She is particularly proud of a whistleblower case she argued and won before the Illinois Supreme Court – a victory that was the culmination of 11 years of work. After she prevailed in the lower court only to see the decision overturned on appeal, she sought certiorari, becoming one of seven out of 237 petitions the Illinois Supreme Court agreed to hear that session. The high court ruled unanimously in her client’s favor, marking a noteworthy victory for her client and a favorable precedent for other employers.

Gottshall finds employment law is a particularly exciting space right now, given the current remote work environment during the pandemic that has prompted employers to reimagine the workplace and what it will look like in both the near and distant future, as well as presented challenges regarding workplace safety, sick leave and furloughs and layoffs.

Mastering the Balancing Act

While the legal field continues to evolve in its support for personal life choices, Gottshall finds that women still face a constant challenge in finding the right balance. “We are called upon to take on so many roles— some that we need to do and some that we want to do,” says Gottshall. “It’s up to each person to decide how to allocate her time and navigate how much is spent on family and other pursuits, versus how much is poured into a career.”

Still, Gottshall has found Katten conducive to personal as well as professional growth. As she notes, a long tenure at a single firm allows you to build credibility and good will. Your colleagues know your work ethic and contributions, which better positions you to set boundaries and request flexibility. She encourages the use of maternity and paternity leave and other options such as Katten’s sabbatical program, designed to help promote work-life balance. “I applaud women who lean in, but also take advantage of the programs offered, especially today as companies realize they have to adapt to keep their top performers,” Gottshall said. Like most women, Gottshall tries to multi-task when she can. In fact, she once leveraged her maternity leave to take a mediation course to further her career. “Women should determine the best course for them, their families and careers.”

Gottshall appreciates opportunities like the Katten Women’s Leadership Forum that can support women attorneys’ desire to create bonds with other women and fulfill the responsibility to be a mentor.

Part of her balance also comes from using her skills in her community. For example, she has been a school board member for eight years, which she sees as an important commitment. “It’s a gratifying way to leverage my professional knowledge while giving back,” she says.

With one daughter in college and another in her senior year of high school, Gottshall and her husband are looking forward to determining what it means to be “empty nesters.” For now, they enjoy paddle sports and indulge in their passion for travel, especially visiting national parks.

“You have to be mindful of your priorities,” she said, “and look for the joy in everyday pursuits so you don’t lose sight of perspective in all the things life offers you.”

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Courtney Lee: Associate Investment Strategist, Dimensional Fund Advisors

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Courtney Lee“You can learn anything. You just have to be confident in your ability to learn,” says Courtney Lee, who has recently moved to Dimensional Fund Advisors (DFA).

Lee shares on the value of the learning curve, bridging the gap in socializing at work and taking a scaffolding approach to overcoming networking aversion.

Chasing A Steep Learning Curve

Coming out of Brown University with a business economics degree but no desire to go down the Ph.D. route, Lee found herself moving towards finance and then investment management.

She was not drawn to the idea of sales—or the outgoing, used car salesman kind of personality she associated with it—but she tried it with a friend’s referral.

“I ended up enjoying sales once I discovered how to implement my own approach” reflects Lee. “Essentially you just provide people with information and let them decide how they want to use that.”

When the steep learning curve flattened out, however, Lee grew restless and sought out an MBA from Washington University in St. Louis, so she could develop analytical skills to dive deeper into the data.

“There are a lot of factors at play that affect your investment portfolio—part of my job is to understand and communicate those factors,” says Lee. “My job is to explain complicated things in an uncomplicated manner so that people can understand it.”

Building Up Your Learning Capacity

“I look for steep learning curves,” says Lee. “I do that over and over and over again”—such as enrolling in a rotational program at State Street Global Advisors (SSGA) after business school.

“I begin new opportunities with confidence that although I don’t know much yet, I will. I have to be curious and unashamed about asking questions,” says Lee. “If something is unclear, I do not assume that my questions are dumb or that everyone knows except me. I just ask. By asking those questions early and often, I climb the learning curve.”

If she could, Lee would assure her undergrad self that it’s okay to not know what she doesn’t yet know and that she will learn most things on the job.

“What you’re learning in university is a good foundation,” she notes, “but you’re always going to have a learning curve—the gradient depends on your background and what fundamental knowledge you have.”

As a Division 1 basketball player back at Brown, she used to return pre-Covid to share her experience and perspective with student-athletes.

“I tell them that employers know that you don’t know everything,” she says. “They’re hiring you because they’re confident that you can learn and that they can teach you what you need to know to do the job.”

She recommends building up your learning capacity to lessen the curve each time—“continue building a strong foundation of relevant knowledge and skills that make climbing the learning curve easier and faster.”

Lee values mentorship for gleaning insight and knowledge from those ahead of her on the curve.

“I often use mentorship for perspective,” she says, calling on others to help her think about a situation, to check her thought processes, to ask how they would handle a decision.

“I don’t know what I don’t know,” Lee says, “but there are a lot of people who can guide me.”

Bridging the Gap

Building up camaraderie with mostly male colleagues in the office wasn’t easy in the early days when she began.

Lee noticed she wasn’t getting invited to lunches or to happy hour. Playing basketball during Friday lunch was the bridge she took to finding other common ground.

Once she connected on the basketball court, Lee began to be invited out with colleagues. Other times she simply asked to join them. While socializing has become less of an issue, Lee still feels women at her level are hampered by stuck perceptions and taboos.

“Male colleagues can go out for a drink with a male boss or a male boss’s boss without scrutiny. The same is not always true for young female professionals,” she observes.

Building Up To Enjoying Networking

Lee admits being initially resistant to networking, but the lasting relationships that she’s built at each firm are now what she finds most fulfilling.

“As an undergrad, I thought of networking as superficial and intimidating” says Lee, but her business school experience slowly broke her from this aversion.

“At Washington University in St. Louis, networking was a requirement during orientation. They made it easy and low stakes,” she recalls. “First, you were networking with your classmates. And by networking with your classmates, you’re making friends.”

Lee explains how the school took a scaffolding approach. After classmates, students were then asked to connect with alumni, who could offer valuable insight and advice. Lastly, they applied their networking skills with prospective employers.

“By the time the employers come in, you’re like I’m just connecting with people and having a one-on-one conversations,” Lee reflects. “I’m an introvert, and I felt comfortable with that.”

Even when it comes to event networking, Lee recalls valuable advice such as considering approaching a group of two or three people, rather than a group of four with no obvious space to step into.

“Others are often there for the same reason and it can be awkward, so they’re looking for you to initiate too,” she notes.

Developing Expertise and Contributing

While she loves traversing learning curves, Lee is excited to transition from a generalist to building expertise in her new position.

“I’m really excited to climb this learning curve,” she says. “It’s a new firm. It’s a new role. There’s a new investment philosophy, so all of it is very stimulating. My goals are to learn and contribute.”

During one of her rotations back at SSGA, she specialized briefly in Environmental, Social, and (Corporate) Governance (ESG) investments. She’s excited that much of this approach—such as exclusionary and inclusionary screening—is being increasingly integrated into the broader investment process throughout the industry.

Her personal donor-advised fund, a fund used solely for contributing to non-for-profits, is also invested in sustainable and impact strategies.

Growing In New Surroundings

Lee is settling in after a move from Boston to Austin, Texas for her DFA role, intent on the conscious effort to build community in a pandemic world.

Yet another learning curve Lee has launched herself into is DIY woodworking. With her move, she brought a coffee table, blanket ladder and sit-stand desk she crafted with her own hands.

“With guidance, I think I can learn how to do this,” she says, no matter what it is—and all the evidence shows she can.

By Aimee Hansen

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Jamila Houser: Deputy Chief Underwriter – Agency Lending, PGIM Real Estate

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Jamila Houser“People often say ‘if you can see it, you can be it.’ Well if you don’t see it, does that mean you can’t be it?” challenges Jamila Houser.

Houser speaks honestly on qualifying yourself, showing up as you and the challenges of leveling up while finding your balance.

Getting Into The Door

With strong natural abilities in math and science, Houser grew up thinking her job options were becoming a doctor or an engineer.

But while picking up her second undergrad degree at Georgia Tech (in engineering), she realized that designing laptop fans—her final senior test —was not the gateway to her ideal field, as a naturally outgoing people person.

After working in consulting at Accenture, she moved towards a real estate concentration in her MBA at Georgia State, which eventually launched her into 17 years of moving up through the ranks with PGIM Real Estate so far—where she loves the people, culture, challenges and opportunities.

But getting that initial foot in the door was no small feat. Her resume lacked real estate experience and 75% of the job post read like a foreign language. So Houser chose to emphasize from her daily life how she was a bright individual with genuine passion for the space, who could learn and had the energy to come in, figure things out and get stuff done.

“What skills do you think you bring to the space and what is it that interests you most about this opportunity?” Houser advises to ask, emphasizing that as women we too often mistake that we have to tick every box.

“Forget the fact that you have no experience,” she says. “How can you communicate your interest in such a way that you convince them that you are worth the investment?”

She recommends to be aware of the energy you are bringing foremost, come with clarity on what skills you offer and clearly exemplify those skills and how they will add value.

She also attributes her success to managers who had the courage to do something different and invest in knowing and growing her.

“It’s so important that when people are choosing an organization to work with, they are interviewing that manager just as much as they are being interviewed,” notes Houser. “You want to go somewhere where there are people who see value in you and are going to do their part to help ensure your success.”

If You Can’t See It, Can You Still Be It?

Houser admits feeling like an outsider when she initially entered into finance those couple decades ago. The industry appeared to be a conservative, formal and stifled male world where she didn’t belong as a warm and friendly people person.

While there are far more women and women events since she entered the industry, Houser notes that it still takes energy to network in a conference room where she is one of few people of color, let alone senior women of color.

“I think for me personally I have had to get comfortable with being uncomfortable,” she says. Houser has learned to go into new roles as who she is, not measuring her compatibility for the role by the gender, skin color, personality or approach of her predecessor.

“I may not see someone who looks like me, talks like me, sounds like me, but I still see myself in people who are in leadership,” she notes. “You get to realize you’re not that different.”

“I’ve never met a stranger. I just love people,” says Houser. “And I can empathize and understand that the people I’m dealing with are in a large part influenced by the lenses they’ve developed over time. So I can build relationships in a way that allows us to get to know each other.”

Recently, in a Zoom presentation to several heads of business, a simple smile from one gentleman amidst a screen of faces reminded her: “You’re just talking to other regular human beings. You’re here, you have something to say and they’re here to listen to you.”

Leveling Up Your Skills and Brand

“I’ve built my brand on hard work,” says Houser, coming from a line of single mothers. Her own mother completed her Ph.D. across 20 years while also working three jobs.

“Hard work, determination and persistence caused me to rise in the organization very quickly up to a certain point. The earlier promotions happened automatically,” Houser observes. “But there comes a point where those qualities alone are not enough, and moving up through senior management levels requires mastering new skills.”

Houser admits she works to rebuild proficiency and confidence each time she levels up.

“I have to be very intentional about negative speak—especially when I’m going into new positions or new opportunities,” she says of the critical inner voices familiar to many of us. “How quickly can I cut that off?”

Houser is grateful for mentors and sponsors who have witnessed and magnified her strengths as well as been able to point out her subtler blindspots or gaps… and dissolve her false concerns.

With her recent promotion, she’s been facing the common leadership growth pains of moving from the “hardworking” brand she’s confidently built her career on to redefining her value by leading and supporting others to be effective and productive.

“I hold myself to a very high standard, probably unreasonably high,” says Houser, “so when you’re shifting to no longer being the doer but now the manager, you have to tone it down. Moving from colleague, or peer, to manager is a difficult transition that I’m still mastering.”

Rather than assume how her team wants her to support them, her approach has been to get very clear on what support her team needs from her while communicating what she needs and expects from her team.

At first it was difficult not to jump in and put her hand in everything out of habit, but the sheer volume of work has shifted her towards more delegation and trust, so she can focus on where she needs to go now too.

Finding Your Authentic Expression

Houser is an outcomes-driven person who has learned across time to bridge the conversation differently with those who are more process, detail or strategy-oriented, with their own inclinations and gifts.

One of her personal journeys has been finding her authentic expression in a professional setting, and letting that move with her.

“The switch flipped for me with authenticity that I can still be myself but there’s a way to be myself at work,” says Houser, noting her husband pointed out to her that her professional self is as much a part of her wholeness as her Sunday dinner self.

“I have had to wrestle with the idea of authenticity,” says Houser, “and I think I’ve become much more comfortable that I can be who I am and express how I express. I have found the right balance where I bring my authentic self but into the work setting.”

Bringing Others Up With You

“Once it clicked that not only do I have a seat at the table, but people also look up to me,” observes Houser, “I began to take the responsibility to lift others to success very seriously.”

While she used to be focused solely on her own contribution, Houser now spends most of her time looking around to see who she can advocate for, make visible and elevate, building the close mentor relationships she herself has valued as a mentee.

“I especially champion the ones who no one is thinking about, nobody is talking about, they’re not raising their hand,” she says. “They’re fine sitting over there and doing their job every day to a very high degree.”

“That gives me so much joy,” says Houser, “using the skills, the talent, the relationships, the knowledge I’ve gained to help someone else be successful.”

Practicing Self-Care to Show Up For Others

As many women share, being passionate about her job in the remote, 24/7 availability work environment and being a mother of ten and eight year old sons who are distant learning beside her at home has made creating balance more challenging.

“I’ve found that if I don’t take care of myself, I can’t show up and be there for my staff, for my kids or my husband,” observes Houser. “So though I may want to put my hand in all these efforts and do all of these things, I need to put my own oxygen mask on first.”

She has found declaring self-care recharge days and moments for herself to be a necessary grace. She plans to cultivate more intentional quality time and movie nights with her boys.

Houser finds meditative rhythm by running in a women’s group each morning come rain or snow, and gardening continues to be a lifelong love of hers, with a future interest in helping to create urban farms.

By Aimee Hansen

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Rose-Gaëlle Belinga: Technology Associate, Morgan Stanley

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Rose Gaelle Belinga“Because I really have people’s attention, I make sure that my work speaks for itself, that people take me seriously,” says Rose-Gaëlle Belinga from Morgan Stanley.

Belinga speaks about her unique journey into software engineering and her passion for applying tech acumen to better the world.

The Power of Simple Innovation

Growing up in her family home in Yaoundé, Cameroon, Belinga was inspired towards STEM at an early age by her parents, both family trailblazers who attended university in science fields.

While inclined towards STEM, what piqued her interest in technology was a simple can opener.

When her uncle gifted her book on inventions, she was inspired to learn that the can opener was not invented until 40 years after the can, meaning that people had accepted a harder way to do things.

“Someone said there must be an easier way, and if it doesn’t exist I’m going to go ahead and invent it and everybody is going to benefit from my invention,” says Belinga.

The notion of making a big impact on lives from a simple innovation catalyzed her passion for technological innovation.

Another Kind of Language

After high school, she moved to the U.S. and attained her bachelor and master’s degree in software engineering from Auburn University, alongside a bachelor of arts from Oglethorpe.

But coming from Cameroon, where neither computers nor internet were prevalent at that time, when a professor recommended that she take his Java course, she assumed he was referring to the island in Indonesia.

When that same professor described software through the example of the plane that senses, provides data and course-corrects for the pilot, steering the plane most of the time, she saw that “software was almost the spirit in the machine” and realized tech could complement any field of interest she would have.

As a polyglot, she now counts her programming proficiency among her Bulu, English, French, and German fluency, as well as Latin, Hungarian and Spanish languages she can speak at some level.

“Programming languages also have the grammar and spelling and syntax and all,” she notes.

In 2012, she joined Morgan Stanley after first summer interning there, and loving the company culture, complexity of problems, richness of technology and mobility of opportunities inside the organization.

Leveraging Your Difference

When Belinga moved to an engineering school with 96% caucasian and mainly male student peers, her initial sense of imposter syndrome was offset by being actively supported by her student peers and a Moroccan professor who advised her to leverage her differences.

“My professor told me that when he goes into a classroom, he doesn’t know who the best students are. But when he sees a female student or person of color, they get his attention right away,” she recalls from her junior year. “That’s how my professor challenged me, not to look at being underrepresented as holding me back but as an advantage – and let my work speak for itself.”

Those words stayed with her. When she first began employment, Belinga used her voice to call out those who assumed she was part of the administrative staff rather than the engineering team. But she has never considered her gender nor ethnicity as a barrier to her possibilities.

“Instead, I am showing that the abundance mindset is a thing,” says Belinga. “I’m here for a reason, and everyone I work with knows that. I now get more responsibility than some of my colleagues because I stand out and my team knows I can deliver.”

She mentors to keep your long-term interests in mind when making job decisions – such as advising a friend against moving to a position that was perhaps a diversity quota win for the team but not the best move for him personally, or advising a mentee into a PhD track so she could arrive to her desired focus of tech research.

Technological Philanthropy

“Because I stand out,” she shares, “I try to take advantage of the platform to open the door for others, such as encouraging colleagues to go to under-served high schools to teach computer science or encouraging male colleagues to mentor female students.”

She emphasizes that it can’t just be women helping women or people of color helping people of color, but everyone can step up.

Belinga is animated by technology philanthropy, putting her tech acumen to work for the greater good, not only teaching computer science to students in locally under-served high schools in the New York/New Jersey areas, but also making tech vocations accessible in places where they have been absent.

“One thing that has always made me sad was that I had to leave my support network, my family and everything I knew in order to pursue my studies and seek a better lifestyle,” she reflects. “It would have been nice if those opportunities had been made available locally.”

So Belinga is dedicated to being a part of the change she wants to see. Volunteering in partnership with Global Code and TurnTabl, she has traveled to Ghana with fellow volunteers the last few summers, apart from this past summer.

Partnering with Global Code, they instruct a three to four week crash course which empowers the community students to envision a tech solution project to help the local community – and together they develop the prototype.

For example, due to youth urban migration for education and work, elders did not always have immediate family to call on, let alone an equivalent of 911. The students created a necklace for elderly in the village with an embedded device and three buttons, pre-programmed to make calls or send messages for support in case of falling or emergency.

The best students from the Global Code program can then apply to the Turntabl program to be placed in contract technology jobs (with mentorship) for companies in North America, Europe and Asia from their home country, without having to relocate from their families or support system, as Belinga once did.

Envisioning What is Possible

Catalyzed by her passion for technology philanthropy, one of Belinga’s interests is Augmented Reality and Virtual Reality (AR/VR), which she researches as part of an innovation program that allows employees to dedicate 20% of their time to exploring new solutions or technologies.

“Wouldn’t it be great if with a headset we could allow different people to collaborate in the same virtual room?” she asks, whether an office or in a classroom.

Along with the benefit of collaboration, 3D data visualization animates her. She imagines her nephews being able to explore a village in the rainforest or to hear someone speak her native tongue, Bulu.

She also sees the potential of AR/VR to shift how we think about the issues we need to collectively confront, such as by immersing us in the reality of places most affected by them. Her first contact with the power of AR/VR was standing in middle of Times Square as she experienced it submerged according to sea level rising scenarios.

“AR/VR has the potential to help us see how the actions we take affect other people we don’t see,” she says, “so we can build more emotional intelligence and motivate ourselves to tackle it together.”

Belinga is an active member of the FIRE movement. For her, it represents finding life hacks to make your biggest dreams (if health, wealth and time were no issue) happen in the here and now.

She is currently polishing up Pachelbel’s “Canon in D” on the violin to fulfill her brother’s wish for a public performance (it will be her first) at his wedding this summer.

By Aimee Hansen

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Sheri Crosby Wheeler: Vice President, Diversity and Inclusion, Fossil Group

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Sheri Crosby Wheeler“I just thought to reach out and find the true picture of the world,” is how Sheri Crosby Wheeler describes leaving her Texas hometown, Brownwood, where she grew up economically disadvantaged and without African-American professional role models, for university and then law school.

Speaking of her background, she says, “I feel like it has given me the grit, the resilience, the fight, the get-up-and-go that I have to this day. I won’t see myself as ever being down and out, and I won’t stay in a ‘woe is me’ place, not for very long.”

The determination to seek possibilities beyond her circumstances has been vital to Crosby Wheeler’s career trajectory from law to diversity and inclusion (D&I).

When Mentors Are Absent

Throughout law school and her legal career, mentors were missing, and she didn’t know how to reach out.

“I wish at that time I knew that if you’re gonna go down a path, you should talk to people who have been down that path already so they can steer you clear of the potholes and the explosions,” she says, for example missing out on a judicial courtship. “I was just very much ‘I know how to do it’, because before that, I had done it all on my own.”

In the absence of mentors, “I crashed and burned, stumbled and failed,” Wheeler says, “I didn’t do well at my first law firm. And for someone who was used to doing well up to that point, it was kind of earth-shattering.”

Getting back up, however, taught her to take risks and eventually to leap paths.

Vicarious Mentorship

In lieu of mentors, Crosby Wheeler has “professionally stalked” role models she admires. This once led her to eventually join the law firm of a lawyer she followed for nearly a decade. Today, her “professional crush” is Vernā Meyers, VP, Inclusion Strategy at Netflix, who like her, holds a law background.

“I’m watching them from afar. What did they do? I’m gonna try that,” she says. “I tell people that the mentor you think you want to have may not be accessible to you one-on-one. They may not necessarily have the time in their day and career to mentor you, but that doesn’t mean they can’t be your secret mentor.”

Daring to Reinvent Herself

“Now initially, I will say I was fighting it,” recalls Crosby Wheeler about her desire to leave litigation. “I was like, no. I have chosen law. I’m gonna push, I’m gonna strive.”

But there came a moment as a contract lawyer when the work no longer felt aligned, and she realized “something has got to give.”

“In my mind, I always knew,” reflects Crosby Wheeler. “I didn’t know when, I didn’t know how, and I didn’t know where I would be going.” That willingness to stop pushing uphill and embrace the uncertainty of career change is a defining moment she is proud of.

After resolving to change paths, an opportunity appeared and became the shift that led to subsequent bigger moves, including three entirely new opportunities that landed on her D&I responsibility at Mr. Cooper, before moving to Fossil Group in 2021.

Sponsorship and Networking Are Essential

While lacking early on, sponsorship was ultimately key for Crosby Wheeler in reaching where she is now, particularly those people who looked at her, saw the potential and extended her the chance to expand into entirely new areas.

“If someone hadn’t put their skin in the game, I wouldn’t even be in this role,” says Crosby Wheeler.

Crosby Wheeler is now passionate about mentoring others. “To remember when I’m going forward, to continue to reach back to young attorneys, to other professionals,” she says. “To the extent that I can, I do. I know how important that is because some of that was missing in my journey.”

She also swears by a consistent network of friends and colleagues who can pick up the phone to support each other.

“I tell young professionals to right now start building that network. And don’t look at the network as what they can do for you,” she says. “Look at the network as what you can do for them. What can you give them? How can you help them? That is how you build a stronger network.”

“Real Good D&I, Not Feel Good D&I”™

“Now I am seeing that direct impact – the ability to positively impact people, businesses and communities,” Crosby Wheeler says of her D&I experience. “What underlies diversity work, and some legal work, is fairness and justice – and that’s a theme that has been a common thread throughout my life. That is what really speaks to me in this work.”


With racial justice issues at the national forefront, Crosby Wheeler sees this as a moment for companies to advance equity like never before. 

“More people are focused on it, caring about it, and understanding the importance,” she observes. “More people are willing to have the conversation. That’s what we’ve needed all along.”

“It can feel uncomfortable, but there is growth in discomfort,“ she says. “I don’t know about you, but I like to grow. I like to change. I like to get better. It’s just like people going to the gym. Your muscles are sore because you worked them. There was some discomfort there. Same thing. You’ve gotta work your D&I muscles for you to grow, for you to get better.”

Crosby Wheeler is observing a shift to “Real Good D&I, Not Feel Good D&I”™.

“‘Feel Good D&I’ can also be considered performative,” she says. “‘Oh yea, we just had this potluck and we put up a statement, woo!’ Well, that’s not changing things for people. That’s not changing systems, policies, procedures, laws, so ultimately it’s not changing things.”

An example of “Real Good D&I” is a company being transparent about where they are on the journey, and creating sustained organization-wide accountability to shift it.

“Having accountability that recognizes that it’s everyone’s issue, that it permeates the entire organization. That it’s not ‘that department over there, they’re doing this’.” she says. “No. Everybody is doing this, because this runs throughout the whole company. That’s what it takes – everybody working on it.”

Because “Real Good D&I” is sustained effort and change, it’s hard to gauge by quick metrics.

“It’s not like regular business operations where you’re looking at numbers, where it’s dry and objective,” Crosby Wheeler presses. “This is people, emotions, and feelings involved as well. So you’re trying to change hearts as well as minds. That’s not simple and that’s not easy and that’s not quick.”

Sourcing Growth From Adversity

Crosby Wheeler boldly chooses the experience of being fired from a legal job early on in her career as a key moment in her character development.

“It let me know that I can come back from a mistake, from what I thought was the worst thing ever.” she says. “I remember saying at the time ‘now I’m gonna find out what I’m really made of,’ and I did. I hope that I can exude that for other people to take in, and know they will also be okay too.”

And she does.

By Aimee Hansen

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Nhaman Pelphrey: Director, Abbot Downing

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Nhaman Pelphrey“If you’re asked to the table, or opportunities present themselves to you, don’t second guess it,” says Nhaman Pelphrey, a director in the Los Angeles (LA) office. “There’s a reason people are asking for your participation—you have inherent value to add.”

Pelphrey speaks about moving from private law practice to wealth management at Abbot Downing, and the valuable insights in personal development she’s gathered.

Be Open to Unexpected Opportunity

“Although it may appear from my bio that my career path was by design,” says Pelphrey, “looking back, each opportunity that was presented at the time felt like a departure from what I was thinking I would do.”

After graduating from The Pennsylvania State University, Dickinson School of Law in 2004, Pelphrey had her eyes set on becoming a real estate lawyer in the booming southern California commercial market. “I wanted to represent developers and be at the forefront of the action.” Minutes into an interview, she realized she had neither the experience nor the know-how.

Though she was quickly told that they needed someone with requisite training to hit the ground running, she remained curious about the firm and built a strong rapport with the managing partners. Although the firm did not have capacity to train a junior attorney in real estate, they took a chance on her and offered her a position in their trusts and estates practice. It was not what she had set out to do, but she gave it a try.

Eleven years later, she had already disrupted her career, two years into it, for the unexpected step of a master of laws degree in taxation from Northwestern University School of Law, and was now sitting in a premier boutique planning firm in Century City, with a client profile of ultra-high-net-worth individuals.

Feeling successful, having served on the executive committees of the Beverly Hills Bar Association and the LA County Bar Association, having cultivated many strong network relationships with the ability to elevate one another, she felt at the peak of her law career—so she ignored the recruiter calls.

Until a colleague and friend, who had herself left private practice for Wells Fargo, urged her to consider going for an informational meeting—emphasizing opportunities at Abbot Downing do not often come around.

“I was accomplishing all the things that defined success to me,” recalls Pelphrey, “so leaving private practice was not a decision I took lightly.”

Six years later, Pelphrey calls the move to Abbot Downing the best career decision she’s made so far, rising from a senior wealth strategist to a director and multi-generational relationship manager for ultra-high-net-worth families.

“When opportunities present themselves, even if unforeseen or not necessarily what you were looking for,” says Pelphrey, “be open to them for they can lead you down paths that you didn’t even know were right for you.”

Rewarding Client and Team Relationships

Pelphrey enjoys the depth of value that she can add through nurturing long-term relationships with her family clients, and feels she works with “the brightest and most personable team.”

Back in the billable hours of her private practice legal days, her journey with clients would often end after counsel and creation of the plan. Now she partners with clients from the inception of formulating the plan to the most important and crucial aspect—implementation.

“We really get to know these individuals and their families very well,” says Pelphrey. “We become a trusted advisor and that’s a very gratifying position to be in.”

One thing she appreciates at Abbot Downing is the collaborative nature of her dynamic team. “We raise each other up and put our client’s best interest at the core of what we do.”

Mentors Who Raise You Up, Higher

One of Pelphrey’s first mentors, a big-time tax attorney, taught her a valuable lesson through a bit of playful testing.

As a young associate, she was asked to research and draft a memo on how to structure a corporate reorganization. In the tax partner’s explanation of the assignment he referenced multiple Internal Revenue Code sections that she had never heard of before. When she got back to her desk, she immediately googled the sections. After combing through multiple legal research databases to educate herself on the code sections, it was clear that the code sections were not applicable or even worse, she might have jotted them down incorrectly. She mustered up the nerve to knock on his door and let him know that the sections he quoted cannot be used as part of a structural reorganization.

He congratulated her with a big smile for saving herself several agonizing hours of spinning her wheels, only to fit a square peg in a round whole.

“From that moment on, I realized its okay to ask clarifying questions,” says Pelphrey. “He taught me that asking questions is the best way to ensure that you understand what you’re being asked and what the other person really needs.”

Later in her career, she had another mentor who was highly skilled and well-respective modeled the ability to express complex, technical strategies in a simple and easy to understand manner with clients, treating them like partners.

But what most impressed upon Pelphrey as a lesson was his approach to mentorship in supporting her to learn, hands-on.

“He said to me, ‘I know that you’re capable and my goal is to help you become a highly technical attorney and to be better than I am,’” she remembers. “I heard the selflessness. He wanted to help me be even better than him, not just good as a reflection of him—and his actions were aligned with that.”

At Abbot Downing, Pelphrey eventually assumed the position of her retiring mentor, who groomed her to take over much of his client book. The mentorship first arose because they appreciated each other’s wit and banter, and could together devise creative client solutions.

Not only did he encourage her to expand roles using more of her talents, but he also taught her that being a generous, genuine resource for others will come back to you ten-fold in opportunities.

Embody Your Place at the Table

Throughout her career, Pelphrey has often been the most junior person at the table.

“One of the lessons I’ve learned is if people are asking you to participate, they see that you have an inherent value,” says Pelphrey. “More so as women, we’re invited to be part of something and it’s often easy to second guess ourselves – ‘Am I too young? What is my role?’”

Cultivating personal confidence has become key to her success.

“If I’m at the table with successful and savvy clients, it’s because they know I have value to add,” she says. “We come in as a team and we’re confident as to what and how we can provide for our clients.”

Supporting Each Other and Being a Mom

Pelphrey enjoys gatherings that merge the wisdom and experience of her colleagues and her clients.

She participates in annual events designed to connect with, inform and inspire the younger generations among her client families—as well as women focused activities – where colleagues and clients support each other.

Having a competitive personality, Pelphrey calls herself the tennis and basketball “Kris Jenner equivalent” of a sports mom to her two sons, six and eight years old.

She enjoys supporting their participation and the valuable life lessons that is organically gained through sports.

Pelphrey feels the same when her sons get the opportunity to witness their normally organized parents navigate unknown territory and unexpected turns during international travels.

“I love the kids to see that we don’t always have it all together,” she laughs. “But we end up on a great adventure even if it wasn’t the plan.”

By Aimee Hansen

Abbot Downing, a Wells Fargo business, provides products and services through Wells Fargo Bank, N.A. and its various affiliates and subsidiaries. Wells Fargo Bank, N.A. is a bank affiliate of Wells Fargo & Company.

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Linda Descano, CFA®: Executive Vice President, Red Havas

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Linda Descano“‘We will be known forever by the tracks we leave,’” quotes Linda Descano, from the Native American proverb she lives by. “To me, that means we need to tread lightly because words and actions have profound consequences.”

“But it also means that through our tracks, we can leave a footprint behind to follow,” she remarks, “so other people not only avoid our pitfalls, but also accelerate because they build on our lessons and experiences.”

In this interview, Descano shares some footprints to follow. 

Allow Intrigue To Guide You

“My career path has been anything but linear,” says Linda Descano, based again in Philadelphia after thirty years away. Instead she has let intrigue and excitement guide her. 

“For me, it’s been about finding opportunities to learn…and finding interesting problems to solve with smart people who want to somehow improve the world or make a difference,” she reflects.

Following that spark of intrigue began in university, when she took a geology class to fulfill her science elective for her English Communications degree, then switched her major.

After pursuing graduate studies in earthquake prediction, she pivoted to work on ways to make K-12 STEM education more hands-on, and then joined a team that was developing a ‘brain’ to drive autonomous underwater vehicles.

Descano then joined an environmental consulting practice which led her to eventually become a member of the environmental affairs team at Citi predecessor Salomon Inc. in 1994. She leveraged her understanding of environmental and social issues to join a socially responsible investment program at Citi, which was one of the first—if not the first—on Wall Street.

Descano then leapt to help launch Women & Co. in 2003 within Citi, an award-winning online financial lifestyle resource for women, eventually serving as President and Chief Executive Officer.

In 2012, she became Managing Director and Global Head of Content and Social at Citi. In 2015, Descano pivoted yet again and went from the brand side to the agency side, joining Red Havas as Executive Vice President in 2015.

 “My entire career has been questioning, listening and hearing about challenges—friction in the system, opportunities to grow, trends reshaping customer preferences and needs—and being willing to raise my hand and get involved,” says Descano. “I’m always looking to find a way to learn and grow myself.”

Define Your Own Parameters

Early in her journey, Descano experienced professors and colleagues who judged her potential as less than she knew herself capable of—whether due to her Italian heritage, her Catholic upbringing, her weight, her gender, not having a finance degree or not having an MBA.

Time and again, she resisted having others box her in, cultivating inner resilience while growing in self-awareness and managing her own triggers and sensitivities. 

“It taught me that people will always see you with perceptions and judgments,” she notes. “And it’s up to each of us to decide—will we let others define the sandbox in which we operate, or will we blow it apart and carve our own path?”

She recalls saying to one such colleague, “I might not have an MBA from Harvard, but I do have an MBA from the ‘School of Hard Knocks.’ So between my brute experience and your Ivy League education, we should together be able to create a stellar program.”

“You have to decide who is going to own and set the parameters for your career and make your choices—don’t put them on autopilot,” she advises. “You have to be the navigator of your career. I set out to become a Managing Director, and that’s exactly what I did.”

Be Intrapreneurial In Your Leadership

“Execution is a passion of mine,” says Descano. “I’m always very focused on ‘I understand the strategy, but how do you execute flawlessly and what’s the right organizational structure?’”

No matter what organization she is a part of, Descano assumes the mindset of the “intrapreneurial executive.”

“When you think of an entrepreneur, you think of people with a lot of flexibility and they’re adaptive. They act as owners. They take initiative. They lean in,” says Descano. 

“So as I think of being an ‘intrapreneurial executive,’ I bring that same sense of acting like an owner to the organization I work for. I’m going to be constantly thinking about ways of improving the business,” says Descano. “I act like I own it, as if it’s my investment. It’s working with that same sense of responsibility and drive to make it grow.”

Descano has valued the leaders—both at Citi and Red Havas—that gave her the green lights to create and test and do things differently in order to bring more value to the consumer and community.  

“If you just put your head down, you will lift your head up one day and the world around you will have changed and you have not, so how could you be adding value?” says Descano. “It’s so important to deliver, but I believe you have to keep looking around, looking up, looking down, looking sideways— because the world is changing. You have to evolve and grow and adapt.”

Value the Value of Your Network

With incredible female role models in her family, Descano also internalized the importance of helping others and paying it forward.

Outside of her ‘day job,’ Linda has served on the board of numerous organizations dedicated to advancing women and girls, including Step Up, Girl Scouts of the U.S.A., and New York Women in Communications (NYWICI). A past president of NYWICI, she remains an active board member and currently serves as the Treasurer.

“I’ve made it a point throughout my career to spend part of my personal time and money investing in paying it forward with women and girls, mentoring both informally and formally.” says Descano. “Sharing your fortune and facilitating opportunities, that’s how you help people move forward.”

Descano considers running Women & Co.— a business focused on supporting women to be their personal best— for over a decade to be the highlight of her career. 

In today’s knowledge economy, Descano also advises that the network you build by supporting others is your greatest asset. 

“When I’m faced with a challenge and issue, I have a tremendous network of people I can call on to get the benefit of their experience, insights and knowledge,” says Descano. “Part of the power and value that I bring to an organization’s table is my network and relationships.” 

Whether it’s getting a 101 on a new industry for a new business opportunity, connecting a client to several women she trusts in a new field they are entering, or recruiting a speaker, her network has been absolutely invaluable to her.

When you are there for your network, you also create a net for yourself. 

“When you show kindness, when you’re willing to help others, even if just to listen to them,” notes Descano, “then the days you fall, the days you aren’t the best you could be, the days you get displaced by circumstance, you have all these people that are softening your fall and supporting you, almost like a spring back up.”

Remember We Are All Human

Much of Descano’s work today is designing transformational communications for organizations during times of change—which has never been more salient than now. 

One of the big focuses at Red Havas that animates her is person to person (P2P) communications, or bringing the humanity and empathy back to the forefront of communications.

Remembering that we are all human—no matter if you’re talking to employees, customers or a business—is one topic featured in the monthly podcast she has launched as part of a team, Red Sky Fuel for Thought, providing insight into the communications landscape.

When she’s not being an intrapreneur or supporting other women, Descano can be found reading, or listening to True Crime podcasts in her kitchen while making a couple dozen stromboli for her family.

By Aimee Hansen

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Veronica Willis: Investment Strategy Analyst, Wells Fargo Investment Institute

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Veronica Willis“I’ve learned a lot of strategies about productivity during this working-from-home time due to COVID-19,” says Veronica Willis. “I’ve also learned a lot about what really is high and low priority, so now I know what to focus on and I will take this back to the office with me.”

Wells Fargo’s Willis discusses a career shift into investment strategy, finding her own stride as a leader, and what the remote working environment has taught her so far.

Moving Toward Investment Analysis

A Chicago native, Willis graduated from Washington University in St. Louis, majoring in mathematics with a concentration in statistics and a second major in Spanish language and literature.

After joining Wells Fargo in 2012, she put her quantitative prowess into application in researching and running quantitative models for developed and emerging countries, commodities and currencies.

From working in heavy quantitative analysis, she began to investigate the strategic side and felt herself pulled in that direction.

“I realized the writing side was interesting to me,” says Willis. “I began to explore the research and strategy side, especially around commodities. And while the quantitative work still mattered, I found my interests were going in a different direction.”

In 2015, she began to move into research and recommendations around asset allocation with the head of asset allocation, bringing strategic market insight into advising investors on how to minimize risk and maximize success, in alignment with their investment goals.

Currently she is part of Wells Fargo Investment Institute, focusing on clients of Wells Fargo’s Wealth & Investment Management division —where much like bridging the rich diversity of her two university majors, she combines an aptitude for quantitative and qualitative insight.

Becoming a Leader

Willis is proud of the new tax efficient asset allocation models that launched on December 1, a project she worked on throughout this year and for which she took the lead.

“It’s been a great opportunity to show my leadership abilities,” reflects Willis. “It’s really amazing we were able to get this completed in this complicated year.”

As she takes on new leadership opportunities and challenges, Willis is coming into stride with the gear-shift that rising to leadership asks of her.

“As a leader, I’m excited to learn how to take the lead in projects, how to manage peers and take ownership,” she says. “That can be a fine balance if you move from working with people as peers to then being in charge of a project. I struggled a little with the shift at first.”

However as she ventured into this territory, Willis quickly gleaned?? that real leadership is never a one-size-fits all approach, but a matter of listening and attentiveness.

“I think the key is to figure out how people want to be managed, style-wise,” says Willis. “Some people want autonomy and to be left alone. Some people want a lot of check-ins. As a leader, you need to meet them in the style that is best for them.”

Willis is now enjoying expanding her experience in people management.

“I want to be a leader who develops people on the team,” she says, “I want to guide them in their careers, especially now in this remote work environment, as teams are geo-diverse, and there’s just not the opportunity to catch up in the office as there once was.”

Attuning the Work-Life Balance

Willis finds that the remote workplace has prompted her to increase mastery of her time management and prioritization skills.

“I’ve learned time management working from home,” says Willis, who produced a massive amount of intensive research during the volatility in the spring. “I used to pull long days and check emails outside of the office constantly. I realized when I was working from home that I had to draw some boundaries and stop at a certain time.”

Stepping away from the office, Willis has found it easier to curtail the 24/7 availability habits and instead create a better work-life balance.

“It’s very easy to stay logged in, checking and replying to emails, long after the work day has finished,” says Willis. “I’ve learned it’s okay to turn off the work phone, and I plan to continue to have the off-time delineation when we go back to the office.”

Mentoring and Supporting Others

During the first year of her career with Wells Fargo, Willis had a formal sponsor who advocated for her and still does to this day.

Willis has found that mentorship is very valuable in building up her transferable skills, and she wishes to pass that support onto others.

“My mentor helped me find my voice to help others and build my skills,” she says. “I mentor people who are now going through the same program that I myself started my career in.”

Outside of work, Willis also serves on a young professional board at the Saint Louis Crisis Nursery, focused on stopping abuse and neglect of children. She supports the organization in creating a safe space for kids to come and providing help-line support for overwhelmed parents in need.

Be Willing to Discern and Expand

If she could say anything to her younger self, it would be to practice discernment and own your ‘no’s’ as much as your ‘yes’s’ in alignment with valuing your time and professional goals.

“It’s okay to say no to some requests,” she reflects. “I was always saying ‘yes’ early in my career, and I would tell my younger self to be more selective, especially if you’re trying to build a specific skill-set.”

Her advice to others is not to let your past interests or roles define the latitude of your future possibilities.

“Don’t necessarily box yourself in — you don’t have to be what you studied in college. You can explore new things that interest you and that you have passion around,” Willis encourages. “It’s okay to build those skill, and then it’s okay to follow your passions and grow.”

 

Risks

All investing involves risks including the possible loss of principal.

 

Disclosures

Wells Fargo Investment Institute, Inc., is a registered investment adviser and wholly-owned subsidiary of Wells Fargo Bank, N.A., a bank affiliate of Wells Fargo & Company.

The information in this report is for general information purposes only and is not intended to predict or guarantee the future performance of any individual security, market sector or the markets generally. 

The information contained herein constitutes general information and is not directed to, designed for, or individually tailored to, any particular investor or potential investor. This report is not intended to be a client-specific suitability or best interest analysis or recommendation, an offer to participate in any investment, or a recommendation to buy, hold or sell securities. Do not use this report as the sole basis for investment decisions. Do not select an asset class or investment product based on performance alone. Consider all relevant information, including your existing portfolio, investment objectives, risk tolerance, liquidity needs and investment time horizon.

Wells Fargo Wealth and Investment Management, a division within the Wells Fargo & Company enterprise, provides financial products and services through bank and brokerage affiliates of Wells Fargo & Company. Brokerage products and services offered through Wells Fargo Clearing Services, LLC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. Bank products are offered through Wells Fargo Bank, N.A.

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Kelli Hill: Senior Director of Planning, Central Region, Wells Fargo Private Bank

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Kelli Hill

“In the moment, you might think that your path in life doesn’t seem clear. It might seem like it’s going in a direction that’s not what you had planned,” says Wells Fargo’s Kelli Hill, based in Minneapolis. “I’ve learned to go with it and have confidence that life will take you right where you need to be.”

From unexpected career and personal turns to crossing the finish line at an Ironman Triathlon, Hill shares on navigating towards growth and fulfillment.

Trusting A “Zig-Zagging” Career Track

“Prior to joining Wells Fargo over eight years ago, I would have described my career path as a bit of a zig-zag road. That’s the way that I thought of it.”

While at the University of Minnesota Law School, she wanted to become a public defender. But Hill remembers sitting in a tax class one day and turning to the student next to her and saying, “Isn’t this fantastic?” The reaction she received was quite the contrary.

That was the moment she suspected this might be the field for her.

Out of law school, Hill took a job in public accounting at Deloitte & Touche. She left Deloitte (now Deloitte Tax) to practice law and spent most of private law practice in the trust & estates and business transition planning groups at Minneapolis-based, Fredrikson & Byron, PA. She enjoyed the work, the firm and her colleagues, and was learning a lot, but felt like something was missing.

“I didn’t want to look back and say, ‘I was a successful attorney and worked at a terrific firm with so many talented colleagues, but was never really completely fulfilled.’” reflects Hill.

Hill left private law practice to run the tax, trust and legal group of a single-family office headquartered in St. Paul, Minnesota.  It was during her time at the family office that Hill discovered the benefits and impact that having a financial plan and, specifically doing strategic wealth planning, can have on high net worth families.

When she joined Wells Fargo as a senior wealth planning strategist in 2012, she began to see congruency in the experiences she’d accumulated and where she was going, eventually rising to a Senior Director of Planning in Wealth Management.

“I thought to myself, ‘my entire career path has been tailor-made for this role and this experience,’” says Hill. “It was no longer a zig-zag to me.”

Working with Individuals and Families

What Hill loves most about her work in wealth management (and wealth planning, in particular) is supporting and advising clients on personal and financial decisions that are otherwise difficult to make, to greater outcomes than you might even imagine.

“As a professional, when you help somebody to make financial decisions, it has a qualitative impact that often far outweighs any tax dollars saved,” she says. “It can have such profound impacts on their lives and, when that happens, the appreciation and gratitude is overwhelming.”

As an exemplary moment of this, Hill recalls working with a family to transition their business to the next generation.  Her work led to conversations that, as a family, they had not previously been able to confront.

“We had this moment where they actually told each other how they felt about the business and their desired places in it,” remembers Hill, “I will never forget it.”  Beyond ultimately being able to identify solutions that enabled the family to achieve their financial goals, Hill recalls this moment and how important to the family their work together had become.

Being Open and Receptive to Mentorship

“I would not be in the position I am today without having had the benefit of supportive mentors and sponsors,” Hill attests. “I’ve worked with some pretty wonderful people in my career, especially while at Wells Fargo.  In fact, most of the mentors and sponsors with whom I’ve had the privilege of having were/are managers of mine.”

If you want to attain strong mentorship and sponsorship, whether you are the mentor or mentee, Hill recommends listening, being receptive and open, and most of all—being yourself.  Early in her career, Hill recalls a mentor saying to her “don’t try to fake it, people will know.”

“I always try to be open to feedback, even if it stings a little.  I want to continue to improve and work on my professional and personal development,” she notes. “The individuals who have become my mentors and sponsors have pointed out that my openness to feedback and focus on self-improvement are characteristics they enjoy most about working with me. The other is my being authentic, being me.”

Hill says her professional self is just who she is. These days, that includes embracing the realness of her seven year old daughter wanting to say hello to her colleagues on a Zoom call.

“This is me,” says Hill. “I always try to be my authentic self.  To really connect with people —your colleagues, your clients —you have to let them see you. I’ve learned that to be a great leader, it’s a good thing to be vulnerable, authentic, natural. To be you.”

Hill also recommends implementing the advice you receive.

“It’s one thing to solicit and ask for advice and guidance,” says Hill. “It’s another thing to actually take it, and I do my best to do so and will continue to.”

Growth Through Change And Adversity

On a personal level, Hill values personal growth through challenge as well as learning through making mistakes.

In her early thirties, she experienced an unexpected divorce that shook her world.

“I took the opportunity to work through a big change in my life very seriously,” says Hill. “I remember saying, ‘This is an opportunity for me to really figure out who I am.’ It impacted my life tremendously, it was traumatic—and yet I would do it all over again, every bump, every hurdle. My life experiences have helped shape who I am today and, as painful as some may have been to go through, I appreciate them all.”

In both personal and work life, Hill is aware the road of transition can be a time of discomfort and challenge, but keeps focused on the vision.

On an organizational level, Wells Fargo has embarked on an evolution to create greater consistency around bringing financial products, services and solutions to all clients through a more horizontal structure.  While the work will result in “a more effective and efficient organization for our clients and shareholders, the change can be challenging.”

“When we look back six months from now, we’ll see how we’ve transformed and know that it is right where we are supposed to be.” Hill tells her team.

Trusting Your Own Strength

Hill never for a moment doubted her own vision of being personally successful.  Though she came from a single-parent household with modest financial means, Hill is proud of being the first in her family to go to college and then on to law school, which was the beginning of her career path.

While recovering from that divorce years ago, she remembers a moment of personal empowerment that taught her she was capable of anything.

A few years into her career, she was a self-confessed coach potato who realized it was time to change. The first time she put on a pair of tennis shoes and ran a single mile, it took her 14 minutes. But she was thrilled.

Then, she was hooked—training up to participate in marathons and eventually an Ironman triathlon.

“I remember crossing the finish line of the Wisconsin Ironman and thinking, ‘There is nothing I can’t do’” beams Hill, who also met her husband through the triathlon community, with whom she is raising their daughter.

Her contagious enthusiasm has encouraged several others on the running path, and she keeps up a morning workout which she loves, though being a mom is now her number one priority.

Her favorite time with her daughter is bedtime reading. It began with she and her husband reading to their daughter when she was an infant and now it’s listening to their daughter read to them—and Hill wouldn’t trade it for any finish line, not these days.

Abbot Downing, a Wells Fargo business, offers products and services through Wells Fargo Bank, N.A. and its various affiliates and subsidiaries. Wells Fargo Bank, N.A. is a bank affiliate of Wells Fargo & Company.

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