Voice of Experience: Leilani Farol, Executive Director, Program Management at J.P. Morgan

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By Cathie Ericson

JP Morgan

“Remember why you were hired, and you will continue to outperform. We brought you in not to conform but to shake things up,” is the advice JP Morgan’s Leilani Farol gives young women.

“Don’t do exactly what your boss does, but do things in a new way that only you can.”

Soft Skills Make the Difference

Leilani is proof that grades aren’t everything. As a self-described C-student, she never let her grades hold her back.

In fact Leilani hoped to parlay her degrees in marketing and computer information services into a position with one of the big companies that was conducting on-campus interviews. She visited one of the IBM recruiters while he was planning for the evening meetings but he told her she wasn’t on the list due to her grades. She persisted, and he said she could talk to him while he prepped for the first real interview; she impressed him so much she got the job.

Her career took off with stops at IBM, 1-800-Flowers, Estee Lauder, Pfizer Pharmaceuticals and finally JP Morgan. This has been her longest tenure to date, a place she has stayed because of the variety of roles within the firm, from tech operations to cybersecurity and her current position in global technology infrastructure.

While she started out as a technical developer, she soon realized her social skills lent themselves to success as a business analyst; Leilani credits these soft skills with being able to attain “unexpected wins” despite her non-traditional background. In an environment where most people rise within the financial industry, she was recently promoted to executive director even though she came into the industry through a different route.

She’s also learned to trust herself. “I could have taken my ‘C-student-ness’ and said that was my path, but I know my ability and what I can offer to any organization so when I was given an opportunity I knew I would take it and run with it. It’s fun to come in every day and be thrown into the deep end.”

One area of particular fascination within the financial industry is technology risk, given the potential for cybersecurity incidents. “We always have to stay diligent with both active and passive plans to address any potential attacks. The hacker’s job is to attack, and mine is to thwart it. It’s a high-stakes game.”

Finding Support As a Woman and LGBT

Leilani counsels women not to put a gender barrier on themselves by assuming they will hit a ceiling. “I encourage them to work on realizing their value as a tremendous asset to the technology industry. You need to get out of your own way and be bold and fearless with all you bring to the table,” she says.

And women need to help one another. One moment that stands out was meeting the CTO who reported to President Obama at a Lesbians Who Tech Conference. At the time Leilani’s six-year-old hated computers, and she was trying to show her the many ways that women were successful in tech. “She gave me her card and asked my daughter to email her. This woman was so busy and did it anyway, and that meant a lot to me.”

In addition to her outside groups, Leilani appreciates the dedicated JP Morgan business resource groups such as Women in Tech and Women in FinTech and notes she’s always been able to find a supportive network of women in technology willing to bring people along.

She also recognizes great strides that have been made in the LGBT movement. She laughs that when she first started in the corporate world, there technically was a LGBT group, yet it was a “secret list.”  Fast forward to 2015 when she co-chaired the Tri State Pride Network, marching her family proudly down Fifth Avenue. “It was positively overwhelming to look around and see the support.

“Being gay is a non-event for me in my corporate life, but it didn’t happen because I did it but because of the fact others paved the way,” she says.

Leilani says that her two daughters, age nine and two, are as different as can be — one more gender nonspecific and the other “a princess.”  She appreciates her wife, who is a psychotherapist and has adjusted her schedule to be with the kids most of the time.

Originally transplanted to the east coast on a volleyball scholarship, she still enjoys sports, particularly following beach volleyball.

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Are You Dying to Get to the Top?

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Guest contributed by Laleh Hancock

top

Image via Shutterstock

Yes, the pun is intended! It’s well documented that executives who ignore the warning signs from their body put themselves at risk of serious illness and injury, if not death.
I am not about to give you a list of do’s and don’ts. You’re smart. You’re talented. You’ve read it all and you know what’s required. You’re a leader and an executive, and yet you are reading this for some reason.
 
Maybe you have started to notice some of those warning signs, such as being tired all the time? Maybe you’re being distracted by your busyness and you just need some assistance with implementation? Maybe, even though you have it all – the job and the life that everyone wants – you are not as happy as you thought you would be, and you feel like there has to be more to life?
 
You can have, be, and do it all. Don’t let anyone tell you any different.
 
Best of all, you don’t have to give anything up. In fact, you need to include more! You need to include YOU and your body!
 
It is not about ‘balance.’ It’s about mindfulness; remaining aware of everything, no matter what is going on, and taking effective action, which includes making YOU and your wellness a priority.
 
It’s easy to ignore all those whispers from the body when you are busy – “Sure, I need to go to the bathroom, but I’ve only got one hour to get this done. I can wait.” But can you really afford to? The more whispers you ignore, the more likely your ‘glass hammer’ is going to turn into a ‘sledge hammer’ to the back of the head! It starts with whispers, but if you don’t pay attention, it ends up shouting at you with debilitating illnesses or injuries that force you to take a break.
 
Three things can turn it around for you:
 
1. Breathe – Focusing on your breath reconnects you with your body. Try taking a breath up from under your feet, to the top of your head, then release it back down to your feet; reconnecting you to the contributing energies of the Earth. This has a calming effect, adds oxygen to your body, allows you to refocus your attention and energies on the thoughts and actions that will create your desired outcome with greater ease.
 
2. Ask questions. The point of a question is to gain additional information and awareness, not rely on answers we’ve already concluded. Questions are expansive, and they put what you desire out into the ether, so the universe can contribute back to you and your body. 
 
Start with, “What would it take?” questions. Ask them often, and expand your sense of the possibilities available to you that you may have not considered.
 
For example: You’re on a tight deadline, but your body wants to move. Ask, “What would it take to move my body and meet the deadline?” Really wonder about it. Then continue with your activities and see what ideas shows up. Asking the question without a conclusion in mind makes you more receptive to possibilities that you may not have considered before. Ideas might come to you that enable you to do both, such as taking your phone to record ideas while you walk around the block. You can have a planning and creativity session with yourself on more effective solutions, and still give your body the contribution it was asking for.
 
3. Expand Your Zone of Awareness. It’s so easy to become myopic when you are busy, yet this is so contractive and counter-productive to the creativity required for success.
 
Throughout the day, stop and ask, “Where is my focus?” and expand it. All you have to do is ask, and it will automatically expand.
 
Also ask, “Is anything required of me?” and follow any ideas you might have. You may find a particular project pulling on your attention, or you might hear a whisper from your body.
 
The more you include your body in your goals, the more your body will have your back. It’s a two-way street!
Like most of us with ambitious goals, Laleh Alemzadeh-Hancock tried to do it all. Climb the corporate ladder, be a great spouse, and the perfect mother. She would self-sacrifice, eat at her desk, stay late, and still manage the household. Both her family and her work were priorities. The only one who wasn’t was herself. Now, Laleh is a management consultant, Joy of Business facilitator and the CEO of Belapemo and Global Wellness For All. With nearly 30 years of experience in operational excellence, change management, and organizational wellness, Laleh has inspired and empowered hundreds of thousands of individuals, including Fortune 500 executives, to seek greater success, happiness and wellness.
 
 
Laleh Alemzadeh-Hancock is a management consultant, Joy of Business facilitator, and founder and CEO of Belapemo and Global Wellness for All. A passionate change-agent, Laleh has empowered thousands of individuals including Fortune 500 executives, government agencies, not-for–profit organizations, athletes and veterans to achieve optimal growth.
Disclaimer: The views and opinions of Guest contributors are not necessarily those of theglasshammer.com
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Find Yourself Negotiating with Your Significant Other as well as at Work?

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Guest contributed by Simon Letchford

negotiating

Image via Shutterstock

They say that opposites attract – but when it comes to negotiating, matching the other party’s style might be the key to a successful deal.

According to a study published in the Journal of Applied Psychology, negotiations go faster,  are more congenial and have better outcomes when both negotiators have matching personality traits.

Given that it could be said that most relationships work better when personalities do not clash, that shouldn’t be surprising. Sadly, in the real world you rarely get to choose the individuals you need to negotiate with. There are, however, things you can focus on to improve your chances of a successful deal. While we don’t guarantee you’ll find your next soulmate in love, you are more likely to get a better deal in less time in other parts of your life.

Buyers are from Venus, Sellers are from Mars

Have you ever had to negotiate a deal with someone and felt like they were from a different planet?

We teach the art of negotiation to thousands of professionals each year, and they often express frustration with the way the other side talks and behaves…

Salesperson’s inner voice – “Why does this buyer keep asking for more and more detail? Why can’t he just make a decision so we can get to the fun stuff?”

Procurement: “I don’t care about your golf game, where’s my cost breakdown? And stop asking me about my personal life!”

Extroverts (most salespeople) tend to be socially open, future-oriented, and relationship-based. They prefer to communicate top-down, and are easily bored with details. The people they negotiate with the most, procurement folks, tend to be the exact opposite – analytical, more socially closed, interested in the here-and-now, and detail-oriented – making communication and negotiation frustrating to both parties.

So, step one is to recognize that we’re not all programmed to communicate the same way. You might even say we’re not all from the same planet.

Visit their planet to do the deal

Good negotiators are aware of their own communication style, as well as their opposition’s style, and they adapt their own style to the other party’s rather than relying on the other side to adapt to theirs.

Identify what planet the other side is on. Look for the cues that will indicate how they are “programmed”.

People-driven negotiators tend to be comfortable talking about their personal lives. Their offices are more likely to have lots of photos of friends and family, certificates, and even photos of famous people they’ve met. Your proposals to these types should be packaged and presented to accentuate image, vision, uniqueness and personal recognition.

Data-driven analytical types can find these people-driven topics tedious, or even inappropriate. Their offices will tend to have one or two family photos. Your negotiation proposals to these types should highlight data, profit and loss, information and ways to address business risks – keeping the personal discussions to a polite minimum.

Dominant personality styles tend to make statements rather than ask questions. They are comfortable challenging you, and tend to be more decisive. Proposals to these negotiators should be concise, and focused on the bottom line and results.

Passive styles tend to be more thoughtful and hesitating. They will ask more questions, express their opinions less often, and focus on risk. Proposals should be based on addressing risks, be factual and be supported by data, not opinions. You’ll need more negotiating patience here, as pushing for a quick decision can come across as intimidating.

Dress for the role you want

It’s not easy to adapt your style to another person’s; it takes skill and practice. If you personally have trouble connecting with the other side’s lead negotiator, (and let’s face it, sometimes two people just do not get on), think about introducing a second person on your team who has a similar style to them. As long as your team-member is aligned to your goals and strategy, they can sometimes help translate between you and your intermediary and help move the process forward.

In other words, if you’re having trouble translating from Venetian to Martian, consider bringing a Martian with you to the table.

Final two caveats

Firstly, I’m not suggesting you try to change who you are or your values or objectives. No personality type is better than the other – we just process information differently, so think carefully about how you communicate your issues to the other side.

Secondly, don’t confuse the substance of the deal (the pricing, terms, contract length and risk) with the tone and communication style deployed during the negotiation. Tone and style are only one factor in the art of negotiation – the skills of knowing your goals and limits, listening, asking good questions, making credible proposals and knowing how to respond to a “no” are also critical, and a topic for another day.

Simon Letchford is Managing Director of Scotwork’s North American business. Scotwork is a global negotiation consultancy that advises clients on negotiation strategy, and trains over 12,000 managers and executives each year in negotiation skills.

Disclaimer: Views and opinions of Guest contributors are not necessarily those of theglasshammer.com

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Voice of Experience: Liesbeth Botha, Strategic Digital Transformation Leader at PwC Africa

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By Cathie Ericson

liesbeth

Bringing diversity to any team is an advantage for the entire business ecosystem, says PwC’s Liesbeth Botha. “You get a different perspective from unusual backgrounds and combinations of influences. It’s eye-opening for so many people and paves the way for them to be themselves.”

Academia and Consulting – A Perfect Career Blend 

“Interesting and diverse” are the two words that Botha uses to describe her career. A South African native, she earned her undergraduate degree in electrical and computer engineering and then her PhD at Carnegie Melon University, where she became a prolific publisher of research papers. Based on her publication record, she was sought after to become one of the youngest professors at Pretoria University in South Africa, where she spent 13 years.

She then joined the leadership of Stellenbosch University, a prominent university in South Africa where her portfolio was innovation and commercialization of intellectual property, establishing the policies for start-up companies at the university, as well as the digital transformation of the university. She started a unit that today is still an iconic representation of the university’s focus on innovation.

After six years at Stellenbosch University, she joined the Council for Scientific and Industrial Research, South Africa’s national laboratory, leading the Materials Science and Manufacturing business unit as executive director. In that role she led a number of national technological innovation programs such as the 3D printing of titanium for structural aircraft parts, in partnership with leading global aircraft manufacturers.

Most recently, in 2014, she moved to PwC, first joining the tech consulting practice before landing in her current leadership role in digital transformation. Her first significant accomplishment there was rolling out the G Suite (Google for Work) platform across PwC in 17 countries in Africa, a significant milestone in their digital transformation journey. Next she’ll be spearheading adoption of several other platforms, including Oracle Cloud for finance and engagement management; Workday, a human capital management system; and a new CRM platform, Salesforce. “It is exciting to implement these cutting-edge solutions in the market as a leader in the larger global PwC network,” she says. “It puts a spotlight on us, but we are up for that challenge.”

Being a leader in digital tech is a priority because of the opportunities for disruption and transformation, not only for PwC as a professional services firm, but the implications for clients as machine learning and Artificial Intelligence (AI) become a reality. She sees this as a particularly exciting time, since the theories around AI and pattern recognition have been developed since the ‘80s but couldn’t become a viable option until the proliferation of big data and cloud computing, which provided the data storage and power to allow companies to build and adopt real-world solutions.

As a woman in engineering, Botha says she wishes she had known about the many opportunities that a professional services firm could offer — global opportunities that span different industries and allow you the chance to see the world through totally different eyes than is the case for most people in engineering.

Embracing Her Position as a Role Model

“Having a lesbian woman in the highest position changes the perspective on everything, and I appreciate that I can be a role model for women, lesbians and anyone who’s different from the stereotypes people have in their heads,” Botha said.

“I don’t fit into any box as a woman engineer, with a PhD from one of the leading universities in the United States, then working in academia, moving to leadership positions, and finally joining a professional services firm. Since nothing ‘fits together,’ so to speak, it shows others that being different can give you an advantage.”

She finds that although the structural barriers that impeded women’s professional progress a couple of decades ago have been largely removed, practical barriers remain as women are still the primary caregivers if they have a family, making it difficult to achieve work-life balance.
And, she notes, the other barrier is psychological: Since women don’t have as many role models, they are less likely to form a vision of the person they aspire to be. She sees this changing as women speak out about their experiences, pointing to Margaret Thatcher as holding the type of position that women can now see themselves aiming toward.

Gender is a very defining factor, she says, and the puzzle is that we often don’t know what influences gender-specific behavior. She herself has tried to introspectively determine how she was able to achieve her level of success in a patriarchal society, but can’t point to specific areas where her parents said or did something that influenced her. “I think we still don’t have an idea of how to bring up a child to behave in a gender-neutral manner, so you just do your best as a parent,” she says.

She advises young women not to limit their experiences, but to tackle anything that comes their way. “Just because there are no women in a certain kind of role doesn’t mean you can’t do it,” she says. “Set yourself up for anything that interests you.” She notes that she conquered her various career steps because she believed anything was possible, and that’s the type of approach that women should have.

“Try something, fail fast when you realize it isn’t working and try it another way.”

The Benefits of a Supportive Corporate Environment

As the sponsoring partner for PwC Africa’s LGBT “Be Yourself” network, Botha is proud of the difference it is making for younger people in the organization who weren’t yet comfortable being out at work.

She herself notes what a relief it was to come out to different groups of people, to sometimes experience their surprise and then mostly their acceptance. “It builds self-confidence and trust in the world when you see that, and I’ve been pleasantly surprised each time.”

She says this acceptance won’t happen by itself: Companies must have specific, defined programs with targets because it provides an aspirational goal. “You have to be specific about what you want to achieve,” she says, adding that companies need to be careful not to fall into complacency.

Botha and her wife have been married for 10 years — ever since gay marriage became legal in South Africa –and have two children, a boy and a girl. “Being a parent is one of the most amazing experiences; I never could have anticipated what joy it is,” she says.  And hard work. “I always understood work-life balance intellectually, but it is different when you are experiencing it,” she says.

The family loves traveling, especially adventure travel in their SUV. Botha also rides an on-off-road BMW motorcycle and grabs the opportunity for a quick ride whenever she can.

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Anna Gorga Soderini, Vice President, Investment Management Division, Goldman Sachs

Anna Gorga Soderini

While it might be harder to find a role model who seems similar to you if you’re LGBT+, a woman, a different race or any underrepresented minority, it’s still very important to find mentors who can guide you in your career, notes Goldman Sachs’ Anna Gorga Soderini.

“When seeking a role model, look beyond traditional ‘diversity’ and focus on individual challenges people might have faced where you can find points in common that might not be obvious,” she says. “If you more broadly define ‘role model,’ you can find someone who also had to adapt to circumstances and conquered similar challenges, even if they might not represent your exact demographics,” she says.

A Meandering Path, With a Destination of Authenticity

For Soderini, the professional journey has been just as important as the destination, and she took what she describes as a bit of a meandering path. She began with classical education – Latin, ancient Greek and philosophy – yet ended up in a finance career. While in London completing her Masters in economic development at the London School of Economics, she was exposed to financial markets for the first time, and to the role efficient asset allocation plays in enabling economic development.

She initially joined a private equity firm that invested in emerging markets before spending two years in Mozambique following that country’s civil war, an incredible experience that made her keenly aware that opportunities emerge following significant periods of change. After her stint in Mozambique, Soderini enrolled at New York University’s Stern School of Business to pursue her MBA and enhance her knowledge and understanding of finance.

After graduating with her MBA, she took a position in M&A, covering and advising financial institutions. Soderini joined Goldman Sachs Asset Management in 2007 to pursue a role on the buy side.
After making a conscious decision to not share with her former employer that she was gay, Soderini realized this was impeding her ability to form deep relationships with her colleagues and managers, and knew she needed to be open in her next role if she wanted to be successful. She came into the interview process at Goldman Sachs identifying openly as LGBT+, and she says she was blown away by the inclusiveness of the firm and her future colleagues.

When discussing professional achievements of which she is proud, Soderini immediately mentions her involvement with Goldman Sachs’ LGBT Network. She cites her role on the Pride steering committee and subsequently being invited to co-lead the Americas LGBT network at the firm, as a significant moment in her career. Soderini notes that the position is one of great responsibility due to the advocacy and education element of the role, by ensuring the firm remains at the forefront of LGBT+ issues.

Shifting Industry Norms Provide Opportunities for Goldman

Currently, Soderini is excited about co-leading an effort to integrate new data sources into the investment process, as the industry comes to terms with the disruption brought about by technology. She believes the ability to capitalize on these changes will become increasingly critical to the investing process and thus consequential for GSAM’s business.

“This is an inflection point for the whole industry, as data is being created at exploding speeds,” she says. “The size and complexity will require new analytical tools, and we now have more processing power at our fingertips. Goldman’s breadth of strategies, technological sophistication and depth of resources will allow us to harness technology to the benefit of our clients in a way that less capable competitors can’t.”

Also related and top of mind is the debate about active versus passive management, and how Goldman Sachs can weather the current outflows from active management.
“Technology has made fundamental investing harder since it has democratized information and analytical tools. Some of the challenges of active investing are cyclical and will fade under new market regimes, but others, such as the technological disruption, are secular: The firms willing and able to adapt to the new environment will be the ultimate winners. “Goldman Sachs is one of only a handful of asset managers that has the wherewithal to experiment and execute across strategies as we begin to understand these shifts.”

Embracing the Corporate Paradigm

Soderini says she wishes someone had told her when she was starting out that doing a good job is a necessary but usually not sufficient condition to continue progressing in one’s career. She understood the financial sector to be a meritocratic environment, but had not realized how critical it is for everyone around you to see you proactively contribute, understand your career goals and believe in your ultimate potential as a leader.

But while you have to express your views and telegraph your goals and passion, she notes that it can be tricky to get the right balance, particularly for women and those who come from cultures that don’t promote assertiveness.

“At school you are used to being rewarded for executing well in a linear relationship with faculty, completing homework or passing a test,” she notes. “But the work environment is more complex and there are multiple constituents. You don’t work in isolation, and taking the initiative in engaging with your manager and colleagues, as well as championing your work is a necessity.”

Sharing the Proud Culture of Goldman Sachs

In addition to her work with the LGBT Network, Soderini is active with the Pride Summit, a recruitment event where LGBT+ employees and Allies interact with sophomore and junior undergraduates who are looking to learn more about the firm. She finds that people vastly underestimate the leading role the financial industry plays in advancing LGBT+ causes, so it’s incumbent upon the industry to conduct outreach and education.

She also appreciates the opportunity it provides for LGBT+ women to interact in an environment geared toward networking. “We can cast a wider net and create critical mass by bringing this group together at our office.” She loves being able to attract talented individuals from many backgrounds to showcase the firm.

“I talk about it with such enthusiasm because I would have loved to have had something like this when I was in college,” she says, noting that it really underscores the progress that has been made that these programs now exist.

In her spare time, Soderini loves traveling with her wife, primarily from the base they have established in Barcelona, a beautiful city and convenient location for exploring Spain and Europe.

By Cathie Ericson

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Mover and Shaker: Kerry McBride, Director, Application Development, WEX

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 By Cathie Ericsonkerry

Kerry McBride started at WEX on a four-day temp assignment and never left. As she recalls, she was there to do some filing and said “Do you want me to come back?” They did; she did; and after three months, was named an entry-level employee on the credit side.

Her initial reasons for staying were practical: As a recent college graduate in a tough market she was looking for a steady job and health insurance. It was also the beginning of the PC boom and she appreciated the in-depth training WEX was offering. She made the most of the opportunity though, and after five years on the business side, she was a recognized subject matter expert, which she considers to be the pivot point where she shifted her thinking from WEX as a job to a career. She subsequently took on business analyst and project management roles before there were formal teams, then a team lead role and a manager role and eventually was named director of applications development.

A Culture of Acceptance and Support at WEX

Another reason McBride meshed so well with WEX’s culture was because the nature of the organization was so far from her initial expectation of the corporate world. Her mother had worked in a corporate role and she remembered the cube-filled workplace as conservative, stressful and hierarchical. “I knew I never wanted to work in that sort of environment, so when I started at WEX I was delighted that it was such a different organization with so much flexibility to try different things. I have been very fortunate that the culture promotes stepping out of your comfort zone in a supportive way, with no political backstabbing,” she says.

She also noticed immediately that it was more diverse than she had expected — in age, skills and background – which was important to her, as she is able to be out at work. “It’s just one aspect of my life, but it’s who I am, and I appreciate that I can just be myself without a division of a ‘work persona’ and a ‘home persona.’ When you’ve been somewhere for 22 years, you develop friendships and so I mention my partner frequently,” she says, adding that when you’re pouring time and energy into a company, you want to make sure that everyone is respected and treated fairly.

She also appreciates that she’s had the chance to possibly open the minds of coworkers who might not have known many openly gay people before.

“A diverse and progressive culture is important for all of us”

McBride’s tenure and trajectory at WEX has been helpful in her current position as she coaches her current team members in directions they may not have thought about. For example, she had a recent direct report who took on a stretch assignment as a lead; though he was a bit shy by nature she knew he had the right skills and indeed, his contributions to the year-long project were recognized at the company’s recent annual awards ceremony. “He was proud of himself, as was I. As I progress in my own career, I find the coaching role highly satisfying,” she says.
She considers it a way to pay it forward, based on her own positive experience at the company. Since she herself didn’t come in with a clear picture of what she wanted to do or idea of where she was going, she appreciated that her managers were wonderful advocates in helping create positions that suited her skills and helped open her eyes to qualities she had and how they aligned with her skills to create her successful career path.

After spending 21 years on the North American Fleet line of business, McBride was asked to take on an assignment to build a U.S.-based development team to support the International Fleet line of business. Building the team with talented in-house developers and coordinating the transition of two experienced developers from Auckland, New Zealand, provides a great opportunity for WEX to expand U.S.-based development capability.

She knows that while mentors and sponsor can facilitate opportunities, each person has to drive their own career, filling the void when there are leadership gaps and taking full advantage of an opportunity.

Career Lessons Learned From Childhood on Up
She considers her mom, who pulled double duty as a single working mother, to be her role model. “Since she was in the corporate world, that’s what I saw, so when my friends played house, I would play office,” McBride says. Of course, she also remembers the times her mom came home stressed and so now whenever she feels overwhelmed, she is able to draw on that memory of how her mom persevered.

She also modeled the smart risk-taking behavior McBride brings to her career. “Failure can happen, and I took a risk going over to the international side of the business.” Recent leadership changes, a new vision and new requirements mean that McBride will leave the international role behind her, but not without taking away the positives. “Right now, I’m setting the base and supporting the new strategy. Even though I won’t get to see the end result, I’m proud of what I started and want the team I put together to be successful.”

McBride also makes sure to take time to focus on her mental health. She took up running at the age of 35, gravitating toward longer distance running. She was surprised how much she loved it, and notes many parallels to success at work. “I love having a schedule and getting those runs in,” she says.

“Long-distance running is all about mental preparation and being able to visualize the end and coaching yourself through the distance and miles. It’s what keeps me sane.”’

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Voice of Experience: Ruth Punter, Director in Tax PwC UK

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By Cathie Ericsonruth punter

For PwC’s Ruth Punter, diversity takes many forms: Most obviously, of course, she is a woman working with clients in the male-dominated financial services industry. She also is an openly out gay woman, and then takes care to mention her intermittent mental health challenges that have also underlined for her the importance of having an open and supportive working environment. She says:

“It’s important for people to be able to be themselves and have a chance to shine in all their forms of diversity,”

Her time at PwC has been marked by an openness to all these forms of diversity, particularly the “Green Light to Talk” campaign that encourages people to openly discuss mental health wellbeing.

“I have personally found it easier to talk about my sexuality than my mental health, and at times this reticence undermined my performance. Having been more open with colleagues about my symptoms more recently, partly as a result of profile-raising campaigns such as Green Light to Talk, I have benefited from much more support,” she says.

A Career Combining Tax with Larger Business Issues

After graduating from the University of Sussex, Punter joined another Big 4 firm as part of the tax team, the start to a successful career in the field.  She joined PwC as a director in 2014 while studying part time for an MBA with Henley Business School. At PwC she has had the opportunity to increase her responsibilities in leading and building teams, playing to her strengths in both the operational and interpersonal aspects of the workplace.

While Punter has had many successes at work, still she perceives earning her business degree as the professional achievement she is most proud of. Although she was balancing up to 20 hours of study a week with full-time employment, she found that to be the most rewarding year of her career, largely because she was able to focus the elements of her university project and research on something that was relevant to her work: Talking to the heads of tax in FTSE 100 companies to find out what qualities were needed in tax leaders in the modern business. This research has led to her involvement in conversations at both PwC and with clients on the skills needed by the tax professional of the future.

In fact, right now much of her role is focused on change and transformation, where she is able to combine her knowledge from a tax perspective with her consulting and business skills. “Every organization has more to do and less time to do it in, so they need to do things differently, including using technology. Today I focus less on technical tax interpretations and more on helping businesses to deal with how they manage their tax obligations.  Often these are multi-faceted business problems with a wide group of stakeholders, none of whom have time to deal with all the change that is occurring.”

Over the years she has gained a wider appreciation for bigger issues of change and finds her energy comes from consulting in addition to her technical expertise.

Recognizing and Embracing Differences

Punter believes that many of today’s diversity challenges are more about recognizing the different working styles of people. Rather than operating in a homogenous workplace, it’s important that people with different styles are able to play to their strengths. She appreciates the experiences she had while earning her MBA, where she would meet people with different communication and working styles; after spending time with them on projects, it was easy to see their strengths come out. A self-described introvert, she made certain to push herself to raise her profile and found that being “in the cauldron” with so many different types helped her improve her own style.

A key part of workplace success is connecting with people who will challenge you and help you engage on different topics, whether it’s diversity, business or politics. You have to continue learning and being inquisitive, she says, noting that she decided to earn her MBA simply because she hadn’t been feeling as energized as before. “That ignited my desire to read business books and think about wider political and business issues, which allowed me to better connect with clients and peers,” she says.

At PwC, she has appreciated being part of GLEE@PwC, PwC UK’s inclusive business network for gays, lesbians and supporters. “PwC is full of Allies who are very visible, and the GLEE network creates that openness to talk, and the more visibility there is, the more comfortable people will be being themselves”, she says. In her case, she benefited from having several role models at the right time in her life through playing rugby and whether it’s inside or outside of the workplace, she says that it’s “vital to find people who help you feel comfortable in your own skin and create an environment where others can be themselves.”

“The more out I’ve been, the stronger the human connections I make,” she says, noting that while she’s always been out at work, she finds herself continually coming out to new people. “You have to get used to saying you’re going on holiday with your wife, for example,” she explains.

Since her wife Clare is also a professional woman, Punter finds it helpful in that she understands similar work challenges and aspirations, and they can spur each other on.

Nurturing Her Creativity

Punter used to sing and play the guitar as part of an acoustic duo until a couple of years ago and has always had a flair for performance. Realizing how much she misses that outlet, she is trying to find a new band as well as getting involved with her local amateur theatre company.

“Not every personal ambition will be fulfilled by work, and you need to make sure you keep other activities as part of your life to achieve a balance. It’s easy to make excuses, particularly when there is always more work to do, but no one has stopped me so it’s up to me to create the opportunities to make me happier, more productive and more engaged in all aspects of my life,” she says.

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How to Be the Best Ally You Can be to an LGBT Co-worker or Colleague

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By Nicki Gilmour, Executive Coach and Organizational PyschologistNicki Gilmour

You are probably fairly evolved when it comes to treating others like you would like to be treated. You stick to this golden rule and that is a good basic strategy as human civility and trust come from simple questions such as ‘Hey, how was your weekend?’

Letting the person respond to ‘the weekend’ question in an authentic way without raising an eyebrow or judging them according to your norms and yardstick is also a good start. Often a simple reply of ‘I went to the cinema with my girlfriend/wife/partner’ becomes an anxiety ridden moment for the gay gal or guy. If there is a sense of not being able to disclose this otherwise very normal and innocuous piece of info about their weekend, they may not trust you. This creates a difference that doesn’t need to be there.  People won’t share, they will change pronouns and generally omit details. Imagine not being able to talk casually about your everyday life? Not fun! Just think that if you are straight, you never run the risk of being accused of having a lifestyle for watching the same Hollywood movie hit as everyone else this past weekend.

The stakes can be high. I am not talking about the lack of legal protections in some states and parts of the world that can result in instant firing for being suspected of being gay (see last week’s column), I am talking about trust. If people do not trust you, you are not going to have the best shot at a high performing team as we have seen from numerous workplace research regardless of LGBT status.

What can you do to ensure you are being inclusive?

– When a new woman joins, do not ask her about her husband, instead use inclusive language like spouse/significant other.
– Show inclusive behavior like mentoring an LGBT team member or being reverse mentored by them.
– Take time to get to know people individually. Just because you know one gay person does not mean you know what all gay people are like.
– Do not say ‘Oh, I have a gay friend’ out of context. Can you imagine if every guy you met made a point of telling you that they had one platonic female friend as an isolated sentence?
– Do tell an anecdotal story about a time that you and your gay friend did something together in context if you want to make the other person aware that you do have exposure to an LGBT person in your life
– Making other people comfortable is a lovely trait no matter who you are and who they are.

If you really want to do more, ask them what they think you can do and open up dialogue. Know that like anything they do not represent all gay people everywhere but rather just one human who like everyone else is getting through life with hopes, dreams, concerns and chores as much as anyone else.

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LGBTQ Rights: Why Companies are Leading the Charge

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 By Aimee Hansen

LGBTQ

image via Shutterstock

With civil liberties at risk, companies have become the unexpected heavy-hitting champions of LGBTQ rights.

During Pride Month, theglasshammer often focuses on advocating for equality within corporations, but companies are increasingly playing a powerful role in driving equality within broader society.

Companies are proving to be the most powerful adopters of LGBTQ rights, while defending those rights on a state and federal level.

This sets up an odd paradox when it comes to protecting the rights of LGBTQ workers: government leans out while companies lean in.

Government setbacks to LGBTQ protections

Denying LGBTQ rights remains as emotive fodder on the political table, when it comes to appealing to voters and appeasing constituents on the religious right.

While most voters overwhelmingly support a federal LGBT-non discrimination bill (protecting gender identity and sexual orientation), no federal law protects LGBTQ workers against discrimination. It’s legal in 28 states to fire an employee for being gay.

Summing up Trump’s first 100 days, NBC recently wrote, “when it comes to LGBTQ discourse, his impact has been as loud as an air raid siren.” Gender identity and sexual orientation references have been erased from White House and State Department websites, a national survey and the 2020 U.S. Census.

In late March, as Rolling Stone put it, “Trump Quietly Went After LGBT Workers” by revoking the Obama-era Fair Pay and Safe Workplaces executive order, which required those companies doing business with the federal government to prove their compliance with federal laws and executive orders (such as the complementary order on LGBT protections, also signed in by Obama).

The repeal by the Trump administration displaced the burden of adherence from companies to LGBTQ people, creating a loophole around protections and conveying the message that the Trump government is indifferent to them.

A draft “license to discriminate” Trump executive order was leaked that induced fear across the community. The order would have effectively endorsed broad discrimination against the LGBTQ community on everything ranging from social services to healthcare to education to jobs, based upon religious reasons – likely violating the First Amendment.

While the White House denied the leaked order and backed away from the overt discrimination, Trump’s “Religious Liberty” order increased the latitude with which religious organizations can publicly favor or oppose candidates while remaining tax-exempt (a unilateral undermining of the Johnson Amendment), directed government to “to vigorously enforce Federal law’s robust protections for religious freedom,” and directed federal agencies to consider exempting some religious groups from providing birth control to employees and staff.

The light in this legislative tunnel is that a federal appeals court in Chicago ruled that companies cannot discriminate against LGBT employees, one interpretation of the 1964 Civil Rights Act that may make its way to the Supreme Court.

Corporate surge in protecting LGBTQ rights

As legislative protection rolls backwards, the Corporate Equality Index 2017 report (CEI) released by the Human Rights Campaign Foundation (HRC) indicates that a record number of top U.S. businesses are leaping forward in protecting LGBTQ rights and providing benefits.

517 businesses earned the CEI’s top score of 100, a 25% jump within a single year and “the largest jump in the 15-year history of the nation’s premiere benchmarking tool for LGBT workplace equality.”

HRC notes that companies with non-discrimination protections for gender identity has increased from 3% (in 2002) among the Fortune 500 companies to 82% (including Walmart), showing commitment to protecting transgender workers.

This year, the report also expanded benchmarks to include global policies, and now 92% of CEI-rated companies “include both sexual orientation and gender identity non-discrimination protections that apply to workers domestically and internationally.”

As written in Quartz, “Businesses are becoming increasingly invested in LGBT rights and diversifying their workforce because, as Out Leadership’s managing director Stephanie Sandberg says, ‘their competitive edge depends on it.’”

Business sustainability is interlinked with employee equality. “Big business was way out ahead of government when it came to creating domestic partner benefits for their teams—and they remain way out in front when it comes to non-discrimination policies,” noted Todd Sears, founder of Out Leadership.

Corporate activism against anti-equality legislation = good business

Multinational companies are not only poised, but increasingly called upon, to lead the LGBT equality revolution, arguably because it benefits them to do so.

HRC notes that U.S. companies are increasingly playing a leading activist role in “opposing anti-equality legislation” at the state and federal levels. Last year, 68 companies joined HRC to oppose North Carolina’s HB2 “bathroom bill” while over 200 businesses signed an open letter to repeal the law.

“Corporate America has risen to the top in terms of being a high-impact influencer” on LGBT rights, said Deena Fidas, Director of HRC’s Workplace Equality Program. “We have corporations going on the record at the federal level, at the judicial level and certainly at the state level speaking out against what we would call anti-LGBT bills.”

As Sears told Quartz,

“Big businesses are positioned to drive equality because, again, a state-based patchwork of laws that impact their ability to attract, retain, and support all of their employees is ultimately bad for business.”

“Laws that prevent LGBT equality across many state and country borders impose a significant burden on these companies and harm their ability to attract and retain the best employees,” echoed Selisse Berry, CEO and founder of Out & Equal Workplace Advocates, and Ken Janssens in Newsweek. “That’s why multinational firms must speak out for equal rights wherever they do business.”

 “Don’t just do no harm. Do good.” 

 At the International Business and Human Rights Conference in April, Netherlands Minister for Foreign Trade and Development Cooperation, Lilianne Ploumen, noted international companies taking up the mantle of corporate human rights defenders, and urged more to do so.

At the base level, protecting human rights must be paramount within a company’s own supply chain. Ploumen stated, “We need to be very clear on this: sustainable development without respect for human rights is an illusion. We cannot call economic growth ‘sustainable development’ if people’s rights are being trampled to make it possible.”

“Going beyond human rights in your own value chain is the next frontier in business and human rights,” she added, citing the examples of corporate advocacy in North Carolina and Georgia as ready evidence of the need even in ‘developed’ countries. “Companies that are not just concerned with their own value chains, but are willing to advocate for human rights more broadly. Both because they believe it’s the right thing to do and because they know their customers expect no less of them.”

Ploumen pointed out that multinational companies hold unique and powerful leverage when it comes to advocating civil rights because states and countries want their business, echoing a Davos 2016 discussion. Companies must impress, she said, that “legal certainty for companies and human rights for citizens go hand in hand.”

Ploumen urged business leaders,

“You too can join the ranks of the corporate human rights defenders. Because you know that, in the end, respecting human rights pays off. I know that’s what you want. And you know it’s what your customers and shareholders want – even if some of them don’t know it yet. So don’t just do no harm. Do good.”

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Creating Inclusive Cultures – The Risk of Doing Nothing

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 Guest contributed by Charlotte Sweeney

Image via Shutterstock

Many industries are increasingly realising that building better workplaces for all has a positive impact on productivity, employee engagement and the bottom line.  In their recent research, Deloitte identified an 80% improvement in business performance when levels of diversity and inclusion were high within a company. Also the highest performing teams are the most diverse – not more women than men, just a good mix, as this graph showing stages of team development, in the long term, a diverse and well-managed team is the most productive.

However, companies are struggling to make ‘better workplaces for everyone’ a reality.  The great opportunity is that we all have an important part to play in creating a better workplace for everyone.  Ensuring our colleague’s voices are heard and valued not only helps to attract and retain the best people, but also helps us deliver better solutions for our clients and identify risks and opportunities that we might not otherwise see.

What part can each of us play?

In our recent book ‘Inclusive Leadership – the definitive guide to developing and executing an impactful diversity and inclusion strategy – locally and globally’ we look at how to engage everyone in creating the culture change many companies aspire to.

Take a moment to consider the following questions:

  • Who do I spend most time with?

If you think about an average workday or week – whom are you spending most of your time with?  Human nature is such that we feel most comfortable with people who are like us and have similar backgrounds.  Are you spending your time with people who make you feel comfortable or with people who challenge your thinking?

  • Who do I go to for advice?

Who are the three of four people you go to for advice and support on business issues?  Are they from similar backgrounds or do they have different perspectives to you?  What are the risks of gaining advice from similar sources time after time?

  • Who is in my wider decision making team?

Again, is there diverse experience and thinking across your team or do you all think in a similar way?  Are you missing opportunities both for yourself and clients through accessing potentially narrow thinking?  How could diverse views and inputs influence your final decisions?

By narrowing our view points and limiting the types of people around us whom we spend time with, ask for advice and make decisions with we are, by default, creating cultures that seem exclusive to others.

Creating more diverse and inclusive workplaces isn’t an end in itself, it’s a means to enabling companies to attract and retain the best talent, to benefit from increased productivity and to tap into new markets and client opportunities.

My challenge to you is this – how are you going to diversify the people you spend time with and what part are you going to play in building a better workplace for all?

How many times have you heard someone question ‘Why do we need to change? We have been pretty successful with what we have always done?’ All cases for change within businesses are different. However, by considering each of the following elements you are building the foundation for your case for change.

  • What has worked in the past? – Ask your colleagues what they think has been effective in the past. Source that case for change and identify what was important for the organization. How was it structured and what were the key drivers for change? Was it client service? Employee engagement? Legislative changes or something else?
  • The moral, the legal or the business case for change? – All three should be covered:

o The moral case – simply put, this is the right thing to do!

o The legal case – The current requirements from a legal perspective as well as case law and other regulations that will potentially have an impact in the future.

o The business case – What positive impact will this have on the business ultimately for the bottom line linking back to employee engagement, brand reputation, shareholder confidence and client/customer loyalty. How can it support and enable the delivery of the existing business strategy?

About the Author

Charlotte’s first book written with co-author Fleur Bothwick OBE, ‘Inclusive Leadership – The Definitive Guide to Developing and Executing an Impactful Diversity and Inclusion Strategy – Locally and Globally’, published by The Financial Times. www.charlottesweeney.comwww.creatinginclusivecultures.com

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