Voice of Experience: Toan Huynh, Managing Director, Accenture Technology

Toan Huynh“At the start of my career, I wish I grasped how important it was to not only enjoy the work that you do but, potentially most importantly, to enjoy the people you work with,” says Accenture’s Toan Huynh. During her early days, Huynh was careful to put walls up between her work and her personal life, but now realizes that the best way to make it all work – to be successful – is to combine the two. “Throughout my career, the people that I work with have become more than colleagues. They are friends, advisors and – more than anything – have become pathways for me to gain more personal growth, more learning and to experience more adventures than I could have imagined.”

After graduating from the University of Pennsylvania with a degree in Economics and International Relations, Huynh was faced with a dilemma of sorts when she received two job offers, one in investment banking and the other in consulting. “I chose consulting because of the amazing learning opportunities I knew it would allow me, for the impact I believed I could make.” She never looked back, and since has worked across a variety of problem solving roles during her career, including being a co-founder of one of the most well respected boutique cloud services brokerage and advisory firms in the world, Cloud Sherpas, which was strategically acquired by Accenture late last year.

Accenture is a leader in helping organizations move to the cloud to take advantage of a new era of service delivery and flexibility, where applications, infrastructure and business processes are brought together and delivered As-a-Service. Accenture’s Cloud First agenda offers comprehensive, industry-focused cloud services including strategy, implementation, migration and managed services, and assets including the Accenture Cloud Platform that can drive broader transformational programs for clients. Cloud Sherpas became of an integral part of Accenture’s aptly named Cloud First Applications team, which delivers cloud services for Salesforce, Workday, ServiceNow, Google and other “pure play” cloud technologies.

“We are constantly innovating around how to be the next generation customer care solutions providers – how to stay ahead,” says Huynh, who credits much of her success and achievements to a great passion for her job and teamwork. She also is working with Accenture’s New York Metro Office to integrate the company deeper in the local NYC community, around both fintech innovation and corporate citizenship collaboration with its non-profit partners. Although Huynh has had the chance to work in most major cities around the world, “NYC continues to be a hub for all things” for her.

A Rapidly Changing World

Huynh is kept on her toes with the constantly changing environment within which she works. “Within my space, we work with forward thinking insurers and financial services firms to springboard passed the legacy system constraints and corporate culture – the old ways of customer interactions – and modernize legacy systems and processes. Customer expectations around financial services companies are changing at a rapid pace, especially as digital disruptors have changed how and where customers want to engage, across a variety of communication channels. At Accenture, our goal is to help our customers innovate using our digital and Cloud First platforms. The work has been so exciting and rewarding to see customers transform into new icons in their ecosystems.”

In Tech, More Women Leaders

Although Huynh agrees that, traditionally, the financial services and technology space has been dominated by men, she notes that, “this is changing quite drastically and with good reason.” Huynh attributes this change to more women having greater access to (and encouragement) in taking technical training, but moreover she sees the biggest area for women to succeed in this field through mentoring. “Mentorship is paramount to helping one another build networks that foster and develop women leaders in this space,” and she adds, “Accenture is a leader in this way and I am proud to do my part to mentor up-and-coming young women.”

Accenture’s commitment to women really starts at the top, with its CEO making a personal commitment to advancing gender equality, and it also set a goal to grow its’ percentage of women new hires globally to at least 40 percent by 2017. Personally, Huynh is involved with the NYC Women’s Employees Resources Group, which drives programs that support women and help them build strong networks at Accenture and in the broader community, which she finds particularly important.

“My advice for young women? Be fearless in your educational pursuits and find a great mentors early, men and women, to be your advocate and help you navigate. For my women peers? I encourage each of us to continue to use our influence and experience to help women navigate and progress in their careers, and to be a resource pool to help elevate women leaders wherever we work and volunteer.”

Life, Outside Work

As a woman tech start up founder, Huynh does her part within the tech alley and entrepreneurial community to encourage others to do what she did, by being on panels and speaking to organizations. “I want others to take a big leap of faith and dare to do something different.” She also is part of the 37 Angels – a woman only angel investing network that invests in early stage seed start-ups started by male and female founders. “Being present and being daringly ‘out there’ will hopefully help pave the way for more women leaders in the workforce.”

Huynh and her family support Opening Act, an organization which provides after school theatre programing for underprivileged kids, as a way to develop skills for life. They also support Words without Borders, which provides translations of literary works across languages to break down barriers for knowledge exchange.

She uses the skills she’s acquired throughout her career to be the best mom possible to her 21 month old daughter.

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Female Leaders Share Their Strategies On Creating Change at 5th Annual Navigating your Career Event

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glasshammer event

By Melissa Anderson

Women leaders from the financial and professional services industries, shared their advice on how women can be agents of change at The Glass Hammer’s fifth annual career navigation event at PwC’s headquarters last Wednesday, sponsored by PwC, TIAA and Voya Investment Management.

“Change leadership starts with people who want to do better,” said The Glass Hammer’s CEO Nicki Gilmour as she opened the event, encouraging the audience to probe the speakers with difficult questions.

“We’re here to talk about how we can lift as we climb.”

The panel was moderated by Mary McDowell, an Executive Partner at Siris Capital Group and was a panelist at theglasshammer.com’s women in technology event last Fall.

Panelists included Christine Hurtsellers, Chief Investment Officer of Fixed Income at Voya Investment Management; Liz Diep, Assurance Partner for Alternative Investments at PwC; Pam Dunsky, Managing Director of Client Services Technology at TIAA; and Deborah Lorenzen, Managing Director and Chief Operating Officer for Global Product and Marketing at State Street Global Advisors.

While the panelists’ careers varied significantly and were spread across different industries, one factor emerged that all of them seemed to have in common: intention. Whether describing their career paths, discussing their experience mentoring, sponsoring and networking, or talking about the ways in which they lead change toward workforce diversity at their companies, it was clear that the women went about their business with purpose.

For example, in discussing how she chooses junior staffers to mentor or sponsor, Diep says,

“You have to seek out those people you want to mentor and sponsor – you can’t be a passive participant if you want to see change,” she said. Mentoring someone means serving as their sounding board and offering advice on career advancement, while sponsorship involves putting forward one’s personal capital behind closed doors to expand their career opportunities.

Diep mentioned that a motivating factor to grow in her own career is to see more junior colleagues progress along with her and how walking the walk on “lifting as we climb” strategy is important to her When discussing how she keeps her network fresh, Diep described how she blocks time on her calendar months in advance for networking coffees and lunches, and fills in the “who” later on.

Hurtsellers described how she tries to proactively work with other leaders in her company to develop a business plan that increases diversity.

“Being a female business leader in a very male-dominated industry can be quite a lonely spot,” she said. Clients are beginning to require asset managers to disclose their numbers on staff diversity during the RFP process; but Hurtsellers said that’s not enough.

“We need more than a check-the-box mentality around diversity to effectively tackle the issue. I try to challenge a bit of the establishment thinking,” she said. “I ask the elephant-in-the-room-type questions like ‘How do you get women into financial services if they don’t think that the industry matches their values?’”.

Hurtsellers further stated that she felt being a woman in a male-dominated industry can also be a competitive advantage if you’ve worked to build a personal brand, like authenticity.

“But it has to come back to who you are – be true to yourself,” she said.

Similarly, Dunsky shared how she had established a brand for herself earlier in her career, only to revise it later on.

“Earlier, my brand was being really hard working – but, I realized, you don’t just want to be known as a hard worker,” she said. “After taking a step back, I realized it’s not the only thing I want people to say about me.”

Dunsky said she started thinking more critically about what she wanted to be known for: leadership, the ability to execute, being able to guide and direct and grow her team.

“You have to be conscious of what your strength is,” she said. Sometimes a strength can be a weakness if it bars advancement to the next level, she explained. That’s why it’s important to always be thinking of your strengths and what you can build upon to help get to the next level.

“You want your brand to be natural – so people can conceive of you doing it,” she said.

Lorenzen added that being true to yourself is critical to advancement. Trying to ‘be one of the guys’ to blend in can ultimately hold you back, and so will shying away from big opportunities. She advised to take calculated risks early and often.

“Show up and say yes when you are asked, even if you only have 50% [of the qualifications], because the men will say yes if they only have 25%,” she said.

Finally, during the question and answer segment, one audience member asked a question that must have been top of mind for many of the guests.

Being head of a business unit or a partner at a firm comes with a lot of power that enables women at the top to open difficult conversations about diversity, she reasoned so the question is ‘How can someone be a change agent earlier in her career when there is a greater risk of retaliation for speaking up?’

To get to the top as a woman in a male-dominated industry, you have to stand up for those conversations throughout your career, said Lorenzen.

“If you fail to raise your voice on matters of ethics and therefore accept a status quo at odds with your beliefs, you won’t be happy,” she said. Of course, she continued, there is a measure of balance to find. It’s important to choose the right battles to fight.

Lorenzen continued “You have to choose when to speak up. It never gets any easier, and opportunities arise throughout your career to do the right thing. It is about leading from where you are.”

Summing up the evening’s discussion, McDowell said, “Be of good courage, build great relationships, don’t forget your peers and be true to yourself.”

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Mover and Shaker Sylvia Favretto, Counsel, Financial Institutions Advisory & Financial Regulatory Group, Shearman & Sterling LLP

Sylvia Favretto“To be successful, you must present yourself as a reliable, responsive and knowledgeable member of the team,” says Shearman & Sterling’s Sylvia Favretto. “No matter how intelligent you are, or your level of expertise in your field, it will be difficult to advance in your legal career if you can’t project to your clients and colleagues self-assuredness and confidence in your abilities.” She adds that team members and clients alike need to know that they can depend on you for timely, accurate advice.

Finding the Right Fit Straight Out of Law School

After completing her undergraduate degree at Duke University, Favretto attended law school at the University of Michigan during which she served as a summer associate for Shearman, splitting time between the firm’s London and New York offices. In the fall of 2006 she started in the New York office in the leveraged finance practice group, ultimately transitioning to her current position in the financial advisory regulatory group. There, she finds she is constantly learning something new due to the dynamic nature of the group and its subject matter. “There is often not a large body of precedent for complying with new rules and regulations, so helping financial institutions adapt to the changing regulatory environment is both challenging and stimulating,” she says.

During law school Favretto had heard the common lore that the hours at big firms are intense and that associates would be living at the office with their whole lives revolving around work. “I had heard so many stories and warnings, that my expectation was that I would put my head down and work hard and that would be the primary way that I could add value and advance in my career,” she says. However, she found that while part of that is true, she soon learned that there is much more to being a successful lawyer — the key was not only to work hard and produce great results but also to network and market oneself both internally and externally.

Throughout her tenure at Shearman & Sterling she has been involved in its women’s network and has found it to be valuable not only for the internal training and mentoring but for the client and alumni events they organize and participate in. These events provide the opportunity for Favretto to meaningfully engage with successful women in law and industry with whom she wouldn’t necessarily otherwise interact.

Finding Meaning in Mentoring

Along the way, Favretto says she has been fortunate to have fantastic female mentors at Shearman, both informal and formal. “What was most valuable — and surprising to me — was that my mentors truly cared about my success and advancement,” she says. “They were generous with their time and had a genuine desire to invest in the careers of their mentees, rather than just doing so in order to check a mentoring ‘box.’ It really made a strong impression.” Favretto was surprised to discover just how meaningful mentoring relationships could be, and strives to serve in a similar capacity to associates in her firm.

Balancing Work and Life

Favretto’s two-year-old son, whom she calls “the light of her life,” has made her more efficient in her work. She’s learned to take a broader view of the concept of “work-life balance” by assessing what she achieves over the span of a week or month, rather than looking at any one single day. She says that when her son was first born, she wasn’t sure how she would be able to handle it all, but that it’s something she’s learned by doing.

“It’s tricky when you have a job you want to return to and excel at, yet you don’t want to neglect other, equally important aspects of your life. It’s difficult to plot out in advance how precisely you’ll achieve balance between your professional and personal life, but every person’s situation is different, and I believe everyone can find a balanced path forward that works for them.”

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Most Likely to Succeed: What matters most when you are trying to get ahead

Elegant leaderChoosing the right company is important for everyone, but in today’s job market, it is tempting and more acceptable to move around from one company to the next. Although this kind of job-hopping may not carry the same stigma it used to, according to a new study from the Harvard Business Review, How Female CEO’s Actually Get to the Top, the most common path of the Fortune 500’s female CEO’s is one of long-term employment at one company, moving ahead from within.

The median long stint for these women CEOs is 23 years spent at a single company before becoming the CEO, compared to only 15 years for men. This means that for women, the long climb is over 50% longer than for their male peers. In addition, 71% of the female CEOs were promoted as long-term insiders versus only 48% of the male CEOs.

This means that it is especially important for women in the middle of their careers to find the best possible fit when looking to advance their career at their company or someplace new.

Finding the right company to go the distance with

Sharon Hadary who co-authors with Laura Henderson the book How Women Lead: The 8 Essential Strategies Successful Women Know believes that the importance of finding a company whose values match your own is key. In order to understand just what your values are—beyond the friendly HR language—she suggested women “look for the factual evidence that companies are supportive of women and that it’s not just words”. This means finding out how many women are in senior positions, hold positions on boards, and are involved in company supported networking groups. Hadary is not without cynicism however as it is really important to see how the rubber meets the road beyond programmatic solutions and comments,

“I always worry about women in programs, lots of companies will talk about their programs they have for women, but do they really put it into practice?”

Bonnie Marcus, author of The Politics of Promotion, echoes Hadary’s concerns. We asked her how women can really tell the difference between companies who are paying lip-service to diversity and those that truly support women. In addition to Hadary’s points, Marcus suggests noting whether or not women have P&L responsibility.

“Many companies will boast that they have promoted women to assume leadership roles, but when you take a good look at the organizational chart you may discover that these positions do not come with any fiscal responsibility. In other words, the company may have gendered roles even at the senior level.”

This is closely linked to her next suggestion, which is to make sure you have an understanding of women’s power and influence in the overall operations and strategy of the company. She suggests finding out the role women play in the overall operations and strategy of the company.

“Do they have any involvement in setting the direction of the company? Do women at all levels sit on committees that have a voice with senior management?”

According to Bloomberg Businessweek, this second point is one of the primary reasons there aren’t more women at the tippy top of the corporate ladder—they are not in operational positions that will give them the necessary experience for making the kinds of decisions that impact the company’s bottom line. Instead, they tend to rise to the top of functional departments, like human resources or finance. In fact, their numbers show 55% of the women in senior positions of the S&P’s 500 head these kinds of functional departments. When paired with the fact that 94% of these same companies’ CEO’s were in senior management positions of operations—like the development of product lines—immediately before making that final leap to the top, it seems especially important to find a company that already has women in these senior roles.

Recently, the Glass Hammer reported on how women can best make the transition back to work after taking a break. Business Insider reports that the unconscious bias associated with women who have children—that their commitment to their children will outweigh their commitment to their work—remains a large factor in their overall career progress. So, if you are planning to have a family one day, you may also want to note how many of the senior female executives have children and get a sense of their overall experience. The conversation about working mothers tends to revolve around work-life balance, but there is more to it than just finding time for car pool and illness. It’s about giving mothers the responsibility of projects that have a direct impact on the bottom line.

Finally, Marcus suggests finding out whether or not their programs and networks meant to support women actually have a budget.

“Many of these programs lack any financial support which most likely indicates the company is paying lip service to supporting the advancement of women. Very little can be accomplished without money or executive sponsorship.”

There is no telling the future, and there is no sure fire road to the top. And yes, you may do everything right, follow the rules, be assertive, engage men, find a mentor and take every other piece of advice given, and still not make it. Sometimes, the numbers are just that tough and the intentions that hard to decipher. These hard facts are all the more reason to be focused, be smart and do your research when looking for that next job—it is one of the biggest decisions you will ever make. And even though it can be fun to hop around, and even a good idea early in your career, but eventually, your best chances of getting ahead will be found when you commit to a company that is equally committed to you.

By Rebecca S. Caum

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Staying Safe While Challenging The Status Quo

thought-leadershipLast week at our 5th annual Navigating your career event ( look out for the write-up on friday on theglasshammer) an audience member asked our panel a very good question which was ” How do you challenge the status quo safely as part of advancing in your own career as well as addressing issues?”.

Our panel responded with very sensible and specific answers but for the sake of an answer here, I can sum it up to the following points adding to the panel answers with my knowledge as an Executive coach and Organizational Psychologist:

– Know your environment (context is everything and how work gets done around here is the ultimate organizational culture question- what flies and what does not?)

– Know your audience, who are you asking to change or address something and what is their track record/temperament?

– Know when to make your ask/raise an issue- timing is everything.

This is a very delicate topic but ultimately as I said in the event opening last week, change leaders are people who want to see things be done better and that doesnt come by accepting blindly the status quo.

It is not for everyone, but for those out there who wish to speak truth to power, we want to arm you with the right tools.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@glasshammer2.wpengine.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

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Voice of Experience: Christine del Rosario, Partner, PricewaterhouseCoopers

christine del rosario“Early on in your career, try to think about your aspirations and long-term goals and share them with the people who can help you realize them,” says Christine del Rosario, a partner with PricewaterhouseCoopers. While your colleagues will notice you’re giving it your all and might have a sense what you’re working toward, you have to be clear with them as to your goals, so they can help you build the skills to have the experiences you need to pursue opportunities. “If something is on your list, people who support you will tend to help you get to where you want to be.”

Career Path

Del Rosario joined the Orange County office of PwC in 1998 after graduating from UCLA and spent nine years in the assurance practice specializing in the industrial products sector. In her first coaching meeting, she recalls, she mentioned to her coach she wanted to do an international tour at some future stage in her career, and that aspiration was always revisited in their discussions from that point forward. Her plans materialized in 2007 when she moved to London for a three year assignment, and also had the opportunity to work in Tokyo during that time. Through this experience she was exposed to the financial services sector and decided to switch her specialization to financial services when she repatriated in 2010.

Over the years, del Rosario has seen that superiors give opportunities to people they like and in whom they see potential, and they will invest time in developing those individuals. She suggests for women to continue to find ways to connect with leaders in their organizations, both men and women alike. “It’s not so much about networking, but about developing relationships that are genuine because of the emotional investment you have made with those people, which creates a special bond that, almost always, stays with you forever.”

Del Rosario says she was fortunate to develop deep relationships with senior managers and partners early in her career, and she found those individuals looked after her, providing counsel and feedback. “Navigate your way to increase your visibility and likeability factor so you’re top of mind when opportunities arise,” she advises.

One program at PwC she feels has contributed to her success is “Breakthrough Leadership,” where high-potential senior managers who have been identified as future leaders gather for a two-day conference. They build skills, such as how to solicit candid feedback, and are connected with leaders who will help open doors and act as sponsors as they make the journey into the next stage of their careers. “It’s important that we make sure we have these opportunities to develop women, and support them as they progress towards getting admitted into the partnership,” she says. A key contributor is the ability to get exposure and network with leaders and other peers.

Exciting Times and Giving Back

Without hesitation she says that being admitted to the partnership is the achievement she’s most proud of. “Leading up to it you get such tremendous support and the partners truly make you feel they have your back, so when you get admitted it’s like being welcomed to this special family,” she says.

Currently, del Rosario is working closely with some new clients on the audit side. “New engagements with new teams are always a great opportunity to learn together and establish new processes, which is quite powerful when you realize you helped shape what people will continue to build upon for years to come,” she says. “These types of highly collaborative projects are very exciting to me.”

In addition to working on these new clients, del Rosario enjoys being constantly challenged and working to help clients understand how PwC’s five identified megatrends (demographic and social change, shift in economic power, rapid urbanization, climate change and resource scarcity, and technological breakthroughs) will shape the global and economic landscape, many of which may disrupt her clients’ businesses.

Del Rosario has always had an interest in developing others, which carries over into her philanthropy. She serves as an officer of the board of Ascend, a non-profit that focuses on diversity and inclusion and development of Pan-Asian leaders in the business community. Since having been involved in Ascend, “I have had the opportunity to help mentor a lot of wonderful and highly-engaged and motivated individuals as they work their way through their careers, and all of them inspire me to continue to try to make a difference each and every day,” she says.

A Travelling Family

Del Rosario appreciates the privilege she had of travelling around Europe when she and her husband were living in London and now she delights in taking her son places they went as a couple to rediscover them as a family. Before her son turned five, he had traveled over 100,000 miles, with each journey catalogued in a special travel book a friend created when he was born.

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Aspire to Lead: Developing Whole and Inclusive Leaders

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PwC“It’s second to none in importance today in business, the skill of being a whole leader, an inclusive leader.” The Glass Hammer talked to Mike Fenlon, PwC’s Global Talent Leader, about PwC’s Aspire to Lead program.

Now in its third year, Aspire to Lead is a PwC series on leadership and gender equality that provides university students and professionals with inspiration and practical insight on developing leadership, from the perspective of inspiring leaders.

“Aspire to Lead is all about development,” Fenlon told us. “We’re not talking about what you need to do to as the CEO. Here are the skills that Day One will be relevant and make a difference for you, women and men.”

In addition to an annual video webcast that reached over 107 countries this year, PwC runs development and skill-building workshops and discussions with students year-round and across the world.

The first live webcast featured LeanIn.Org Founder Sheryl Sandberg and President Rachel Thomas. The second focused on “The Confidence to Lead,” and featured Confidence Code authors Katty Kay and Claire Shipman and Eileen Naughton, Managing Director and VP of Google UK and Ireland.

This year, the event was hosted by the Academy of Motion Pictures Arts and Sciences, and featured Award-winning actor Geena Davis, Founder of Geena Davis Institute on Gender in Media, Dawn Hudson the Academy CEO, and Director Jennifer Yuh Nelson. The panel provided insights from Hollywood on gender portrayal and taking your career to centre stage.

Fulfilling potential – being an inclusive and awake leader

“Aspire to Lead is about fulfilling potential,” Fenlon told us. “It’s absolutely critical for us to create an environment where everyone, men and women, can fulfill their potential and be whole leaders, inclusive leaders, and that means both individually and in our teams. That’s literally at the heart of our development framework.”

“One (aspect of inclusive leadership) is that I’m demonstrating self-awareness,” explained Fenlon. “In the context of working across differences, that means a commitment to understanding my own (unconscious) blindspots.”

“I’ll give you a few words,” he said. “Engineer. Scientist. Venture capitalist. Executive. Surgeon. Leader. Accountant. CEO. Literally, who do you see? What the research shows us is that who you see is skewed towards a male image, for both men and women.”

“The point is when I see you, do I see you as someone who possesses the potential to be a leader,” said Fenlon. “Am I going to connect you with people who I think will be valuable? Am I going to assign you to work that will stretch you and develop you? Will I take some risks because I see potential? This is about seeing potential.”

One of the discussion materials that’s been used in the program is an animated video in which a woman shares an idea in a meeting and goes unnoticed. Minutes later, a man shares the same idea and it’s hailed as “a breakthrough”.

“That shows a blind spot as a leader,” Fenlon said. “Am I awake, am I tuned into the dynamics of my team, to creating an atmosphere where everyone can contribute their ideas and everyone’s heard?”

“So when we talk about whole leadership,” Fenlon explains, “we start by saying I have to develop my self-awareness around who I am, around how my life experiences and culture have shaped how I see the world, and how I see others, and my ability to recognize talent. Is there anything more important in business than the ability to recognize talent, to spot talent?”

“If you’re asleep, if you’re blind, you’re really captive to your own biases and cultural assumptions, which just aren’t true,” Fenlon said. “If I’m awake, I understand, I’m seeing what’s in front of me, the dynamics in my team, who is speaking, who is being heard, who is contributing. I’m awake to the potential of my colleagues, of the people in my team. I see it. I’m excited by it. I’m creating opportunities for people to fulfill their potential. I’m aware of my blindspots. This is important for women and men.”

Throwing out the script

Speaking about the 2016 webcast, Fenlon says, “Our focus was the representation of gender in the entertainment and the media, and how that shapes the assumptions we make and those blindspots. We used that as a metaphor for ‘how do I write my own script, how do I demonstrate the confidence to be center stage, how do I launch my career in a way that I’m positioned to fulfill my potential?’”

The forum demonstrated how women can reject cultural scripts to write their own.

“Think of it this way,” said Fenlon. “Stereotypes are scripts that other people have written for you…You show up, day one of the office. Well, here are the three standard scripts, if you will, and they reflect massive blindspots. They may reflect all sorts of assumptions that are widely inaccurate about who you are and what you can do. But they’re the traditional scripts.”

“Jennifer Yuh Nielson is one of the very few women directors in Hollywood,” said Fenlon. “When she leads, and this is part of the power of the discussion we had, she leads as an introvert. She’s very focused on listening. She’s not the stereotypical director… She didn’t take the scripts that may have been handed to her. It’s about authentic leadership, playing to your strengths, and different styles of leadership than maybe what are stereotypically associated with men. It’s not just about being more like stereotypical male masculine models. And what can men then learn, in turn?”

Bringing men and women together

As one of the ten founding IMPACT partners for HeforShe, an important aspect of Aspire to Lead is that it brings both men and women together to work on gender equality together.

“When we did our session with Sheryl Sandberg, I bought all sort of books and I was handing them out,” said Fenlon. “I was talking to women colleagues and they were organizing Lean In circles, reading books, going to lunch and going to talking about it, going to conferences. And meanwhile what were men doing? Very little, is the answer.”

“I wrote in one of my blogs, ‘Is gender equality women’s work?’ Obviously, that’s rhetorical,” said Fenlon. “If we’re going to achieve gender equality, inclusive leadership, we all have a role to play here, and for men to become inclusive leaders, to fulfill their potential as a manager, as someone who can spot talent, who can bring out the best in others, who can bring out the best in a team, it means I’ve got to exercise self-awareness. I’ve got to look and acknowledge my blind spots. I’ve got to diversify my personal network. I have to learn to make sure I’m calling out all voices. I have to bring equality home.”

“The question is: who do you see…?”

“Aspire to Lead reflects our commitment as a culture,” said Fenlon. “We want students to have a really valuable development experience and in the process develop whole leaders, develop the leadership skills of students, help them prepare to launch their career, and to drive gender equality.”

Getting personal, Fenlon shared, “I brought my daughter to Hollywood Boulevard, and I took a picture of one star. You know these stars that have yet to be named? The question is: who do you see in that star? When you think about talent, when you think about a software engineer, when you think about a doctor, surgeon, accountant, lawyer, executive, venture capitalist, who do you see?”

Across the bottom of the symposium page for the Geena Davis Institute on Gender in Media, are the words: If she can see it, she can be it.

What Fenlon is driving at here is a critical complementary point. If we can all learn to see the potential of it already in her (or stop being blind to it), we can help her to be it, too.

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The Bamboo Ceiling Could Be Costing Business

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Woman-on-a-ladder-searchingBy Aimee Hansen

As we enter Asian-Pacific American Heritage month, we can say this about the bamboo ceiling: no matter the myriad of individual, cultural, and organizational factors holding it in place, it’s likely to be costing businesses.

As we look to Asian American women at the top of corporate leadership, Indra Nooyi, Chairperson and CEO of Pepsi Co (for a decade now), ranks #2 in Fortune’s 50 “Most Powerful Women in Business”and #15 in Forbes’“The World’s 100 Most Powerful Women”.

But Nooyi is the only Asian American woman represented in the Fortune ranks and joined only by Chinese-born Weili Dai, Cofounder-President of Marvell Technology Group Ltd, at #95 in Forbes list.

Catalyst data has shown that Asian women make up only 4.4% of manager and above level positions and under 2% of executive positions in S&P 500 companies and 3.7% of board seats. If you really want to know about successful Asian American women business leadership in the U.S., you have to look at a different list.

Self-Made Women Who Grow Businesses

In May, 2015 Forbes introduced a new women in business success list – “America’s Richest Self-Made Women” – which tells a different story about Asian women at the top of successful business ventures in the U.S.

Asian American women claim nine of the 50 spaces across various industries – including #4 (Jin Sook Chang – retail), #13 (Peggy Cherng – food), #14 (Thai Lee – tech), #15 (Neerja Sethi – tech), #21 (Weili Dai – semiconductors), #29 (Jane Hsiao – biotech), #30 (Jayshree Ullal – tech), #34 (Vera Wang – fashion), and #41 (Sachiko Kuno – pharma).

Nearly one in five of the richest self-made women are Asian Americans. Thai Lee’s SHI International is the largest female-owned business in the US according to Forbes and one of the largest minority-owned businesses.

The Wall Street Journal also sums up, based on a new report from the Center for Global Policy Solutions, that minority-owned businesses were “a key driver of business and job-creation”between 2007-2011, responsible for 72.3% of new jobs. The most dramatic shifts were among female entrepreneurs – and most of all, Asian Americans.

The number of Asian American women owned businesses increased by 44% and those hiring paid employees by 37.6% during that time, and these businesses also witnessed an uncommon growth in sales.

According to the center, catalyzing the share of businesses lead by minorities to mirror the minority share of the labor force would result in 1.1 million more businesses, nine million more jobs, and $300 billion in income for workers.

The under-representation of minority female leadership, and resulting missed financial opportunity, is not limited to entrepreneurship. It’s also present with the missing Asian American leaders in corporate America.

The Employee-Executive Gap

Last year, a diversity study across five companies entitled “Hidden in Plain Sight: Asian-American Leaders in Silicon Valley”by Ascend demonstrated that, as put by The Atlantic, “Asian Americans professionals aren’t being promoted”and that showed especially true for women.

The study found that while 27% of professionals across five major tech firms were Asian American, fewer than 19% of managers and less than 14% of executives were. But for Asian American women in the sample, only 1 in 285 were an executive (versus 1 per 201 for Asian Men, 1 per 123 for white women, and and 1 per 87 for white men).

The report states, “The ‘Asian effect’ is 3.7X greater than the “gender effect”as a glass ceiling factor. The Asian effect was measured at ~154% for both men and women. The gender effect was measured at ~42% for both whites and Asians.”

According to The Atlantic, “Rather than blatant discrimination, report coauthors Denise Peck and Buck Gee (and Janet Wong) say, this disparity is a result of implicit biases. They say that Asian Americans need to learn the leadership skills that corporate America values, such as adapting public speaking skills to fit their company, while the executives themselves need to learn how to best retain and promote Asian American talent.”

The Glass Hammer has previously written about the barriers of success for Asian women facing two ceilings (glass and bamboo) that add to a greater whole – barriers such as cultural differences and culturally internalized norms, cultural stereotypes and expectations, social perception and self-perception, and the imposter syndrome.

The report authors identify “three major Asian leadership gaps: a gap in awareness and expectations, a gap in role models, and a gap in behavior”and asserts that both Asian American professionals and companies need to take steps in closing these gaps that contribute to many professionals in “most successful racial group in the United States”from being promoted to leadership roles in tech businesses.

Jane Hyun, author of Breaking the Bamboo Ceiling, speaks to the misperceptions that can come from cultural factors such as holding back to show respect, as well as the importance of self-promotion. “…I realized it’s not just about working hard, but knowing how to communicate what you’re doing, having the right mentors and sponsors, and connecting with people in a way that people understand what you’re doing and the value of what you’re trying to achieve as well.”

Closing the Bamboo Gap

Forums such as The Asian American Business Roundtable, which held its inaugural summit in January, help to address the gaps. One of the specific objectives is to increase the visibility and presence of Asian Americans in the U.S. business area, and the summit included panel discussions with women trailblazers sharing insight on their success.

Where strong cultural gaps exist, the work needs to come from both sides, but one thing is clear: If nearly 1 in 5 of the most monetarily successful self-made women (read: bosses) are Asian American, then the potential for leadership in the corporate world is greater than what is being realized, and that’s a gap that could be costing businesses more than they think.

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Working hard? How is the teamwork at home?

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arguing-couple featuredLike cars, relationships shift up and down through three gear-like phases. To move ahead together, you need to learn to recognize which gear is needed and how to change your thinking and actions in each one. When you fail to shift, at the right time, your relationship will stall or, worse, come to a painful screeching halt. Sad to say, all too often women rising in today’s competitive workplace experience relationship challenges. Why? We tend to wear more “relationship hats” than our male counterparts but more importantly, married to a man or a woman doesn’t really matter if both partners work in high-octane careers law, financial service or technology firms.

All relationships start in 1st Gear. Let’s take a romantic relationship for example. You begin slowly getting to know each other, spending leisurely hours talking about what you like and don’t like, want and don’t want so you can become good friends or even mates. Then you reach a shifting point-for weeks you’ve been so obsessed with your “startup relationship” that friends and family are leaving messages, “Where have you been?” No, you didn’t move out of town or leave the planet. You’ve been in the preoccupying, all-absorbing, time-consuming 1st Gear of Relationship!
Committed, you shift to 2nd Gear, de-focus on each other and re-focus on the rest of your lives such as projects, deadlines, appraisals, promotions and bonuses. Productive and competitive again, you work long and hard to plan your wedding and pay for it, find a home and furnish it, fund IRAs or 401Ks, buy stock, and build your client base.

Ah, it seems like you’re accomplishing so much together but actually you’re accomplishing more and more apart with taking care of your new home, starting your family, dropping off kids and picking them up, babysitting for each other so you can attend meetings and take clients to dinner. Now you’re doing more and more separately so you have less and less in common. Division of labor is what you call it but loneliness is what it feels like. And what about your plans and dreams, the unique contributions you want to make in your lives? There’s no time or energy for that now. Increasing pressures, longer hours, more disappointments, misunderstandings and arguments until you reach a choice point.

Do you choose to shift to 3rd Gear together and find solutions? “Honey, we love each other dearly. What can we do to re-create our relationship? To make time to talk for hours like ‘the good ole days’, to get to know each other again, to plan and dream our future. Can we find a regular sitter and set up a date night? Or take a class or start a project we can share and enjoy?”

A quick overview:

1st Gear is for starting and keywords include: new, basic rules, safe/dangerous, right/wrong, good/bad, should/shouldn’t, have to/must. You need to downshift to handle change, expected or unexpected… to slow down to hear about your child’s day or study for your CFA exam. Or handle accident, injury or illness… a sick child, spouse, parent or friend.

2nd Gear is for producing and competing and keywords include: more-better-faster, win/lose, longer/harder, deadline, profit, bonus. Today we spend most of our time accelerating in 2nd Gear.
3rd Gear is for creating and innovating, co-dreaming and cooperating and keywords include: Aha! realize, discover, recreate, innovate and renew.

Yes, from time to time you’ll be in the same gear at the same time and will be learning together, producing together, or creating together. But sometimes you won’t and there will be Mis-Gear-Matches so it’s essential for you to not only recognize which gear you are in, but also which gear your partner, child or client is in. What their gear-needs are and shift gears to meet them.
Now that you know more about the Three Gears and when each is needed, it is time to begin shifting up, and down, at the right time in all your relationships so you can have more fun and romance. And feel more fulfilled together at work and at home.

Guest Contributed By Susan Ford Collins

Susan Ford Collins has been called, “America’s Premier Success and Leadership Coach” by CNN. Collins is also the author of The Technology of Success book series which includes, The Joy of Success: 10 Essential Skills for Getting the Success You Want, (October 2015).

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Change Yourself to Change the World

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Managing ChangeChange is pretty top of mind this week at theglasshammer.com as we prepare for our panel discussion tomorrow as part of our 5th Annual Navigating Your Career event ( no seats left, sorry!). The topic is “So, you want to be a change leader?” and we will chat with our panelists on how they have affected change when it comes to succeeding personally and improving things for people around them.

This is very close to my heart as I undertook a Change Leadership masters at Columbia University in the City of New York (I highly recommend this course to all executives, it is life changing. ) and a big part of the work we did there was using ourselves as tools of change by first understanding who we were, where are biases lie and looking at our appetite for challenging the status quo. That is what change work is! And you would be amazed at the levels of denial most people have around what constructs we all collude to keep in place.

So, start with you. Don’t say you want to have more diverse people in your team and then hire a man, don’t constantly look to men as the authorized experts on every topic and don’t discount yourself as the expert either. If you have got it, flaunt it as so many women I know are less aware than they should be off how equally or possibly more skilled they are than other counterparts yet are happy to defer to them.

Ultimately, it is about owning your influence to effect change!

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

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