2015 Year in Review: Professional Women, The Gender Discussion And Why Leaders Need To Be Involved

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By Nicki Gilmour

Nicki Gilmour - Founder of The Glasshammer.comIt is December already so time for the annual Year in Review 2015 piece that looks at the progress, of the professional woman at work in the macro and micro sense. On a general level and where we can measure stats for boardrooms and management numbers, I have to report very little progress. However, on a company-specific level, some firms get it and are doing a great job at a comprehensive plan to tackle the issue of having a representation of women at all levels. Citi have just announced the addition of two more women to their Board for 2016- congrats to Ellen Costello and Renee James on those appointments.

I have outlined three crucial points in this article for any firm to take notice of when embarking on this journey. The other continuous notable effort that I think is worth mentioning is the increase in male gender champions and my favorite open letter of the year comes from John Ryan as he writes to Michael Moritz showing us that men also care about the endless stereotypes that make a mockery out of talented people of both sexes.

What do leaders who “get it” look like?

People, and specifically leaders of companies who get how to really create culture change around this very unresolved gender dilemma, all share a common ability. Smart leaders understand that they personally have to get involved as well as re-engineer processes to support behaviors beyond the evangelizing part. Leaders comprehend the strategic nature of what needs to happen, that companies are eco-systems and so every action has a reaction downstream and are prepared to address multiple areas at once. Since the culture of any team, company or even country is simply a culmination of ‘how we do things around here’, what and who gets tolerated, as well as what and who gets rewarded for their work means that any firm who can hold behavioral boundaries can improve their culture for all working there. It can be a win win and not a zero sum game.

Pierre Nanterme, CEO and Chairman of Accenture is the latest leader who is putting his money where his mouth is. He has aggressive hiring targets, revealing his goal as 40% of new hires being female by 2017 as well as initiatives to ensure pay parity at entry level and throughout a woman’s career to ensure women don’t get left behind. This disparity has been documented by Catalyst and others over the years to be almost $500,000 in the span of their career earnings.

Nanterme states,  “We believe strongly that gender equality is essential for a high-performing, talent-led organization. This commitment extends to pay, and we strive to ensure that all our people – women and men – are compensated fairly and equitably from the moment we hire them through the milestones of their careers here.”

Why do I believe Nanterme? Or least believe he has a shot at it? Well, other than the fact that he actually believes there are equally talented women as men to hire, unlike Mike Moritz of Sequoia Capital who just last week stated that there are no qualified women for him to hire (in Silicon Valley venture funding), Nanterme has addressed his blind spots whereas Mike has just showed his cognitive bias when he unwittingly revealed his closely held paradigm that hiring women would probably be a reflection of him lowering his standards.

That is the differentiator for me and as an organizational psychologist who is nine years into this topic with several live projects under my belt and the publisher of 4000 articles on theglasshammer.com, I find that the barriers to progress are definitely systemic but correctable, such as accurate succession planning processes and equal pay for the same job done. More interestingly, is that the maintainers of these barriers are actual people and it is entirely feasible to address issues just like any other area of operational efficiency and resource optimization but their refusal to acknowledge there is a problem beyond some sort of Noah’s Ark approach of ticking off lists is where the work gets weird.

We all have bias in the sense of preference but it is how preference is built in us that needs closer examination-let’s face it, when you have all the cards and have bias towards hiring one type of person and the rest of the system is aligned to support the stereotype, the stakes to change aren’t so high to address your own paradigms in life. Hence the word ‘diversity’ is a misnomer because what we are talking about in actuality is about who we choose and authorise to lead us, manage projects and generally get heard. It is all a meritocracy project and meritocracy exists in very few places if at all.

What three things can companies do better in 2016 to ensure progress?

Action #1 Leaders can lead on equality.

Status quo doesn’t change organically ever. There are levers and deliberate actions to take. How managers act will enhance or minimize the effects and impact of any program or policy that even the best HR team or women’s network could produce. So ensure they act well. Why leave that to chance?

By being a sponsor to ensure the right people get promoted or get allocated onto a project, men and the senior women that can “lift as they climb”, this can change the world one person at a time

Action #2 Stop expecting the women in your firm to fix the gender issue

Attracting, hiring or promoting women shouldn’t be a “woman’s” thing. Too many times, I see women’s networks trying to address these issues whilst everyone else gets on with their day jobs. Exclusively outsourcing this work to ERGs, networks and committees is really erroneous. Why would you put the onus on the group that is asking for their fair share of promotions and access to sit at the power table to be the people to fix the inequities in the system?

Not all companies leave all the work to the women and the women’s networks to deal with the issue. Simply put, it is everyone’s problem to fix inequities but some people can fix it faster than others due to their official influence on talent processes and workplace culture.

Action #3 Women and Men all need to address their biases

One of the most surprising elements that I have personally discovered over the years is that some women revere men as stereotypical leaders more than men do, or on a equal par, even if they themselves are arguably the smartest person in the room. Fascinating to say the least and it happens in small and big ways, from deferring to the male counterpart in meetings to unconsciously believing that men make better leaders. I have talked about this at length in other articles in other years.

My advice? Admit you are part of the problem (if you are) because everything you need to know about how ridiculous we all are, based on the binary of gender identity and how being a woman is still somehow a trait that effects a woman’s ability to lead, manage, do deals and generally do well at work can be seen most compellingly here.

While we are on the subject, can we dispel the myth that brain science has anything to do with performance at work (and men are from next door not Mars as it turns out).Social conditioning has a lot to answer for and you can do something about that as the impact is real with the latest research from Accenture showing that Gen Y women despite everything we have told them are still less likely to ask for a pay rise than their male counterparts and 47% of this particular survey respondents cannot see a path to the top.

Finally, can you get everyone on board? Of course not! But those who don’t will be in the minority both in numbers and effectual influence and power, so let’s get started! Smokers still want to smoke on airplanes, right? The difference is culturally a shift took place only because a law and a process facilitated that shift. Think about it.

We wish you a peaceful, prosperous and Happy New Year to all theglasshammer.com readers and supporters.

By Nicki Gilmour

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Mover and Shaker: Leonora Xhekaj, Vice President of Operational Risk Management, Voya Investment Management

Leonora XhekajLeonora Xhekaj remembers being asked by someone she admires: “What is more important to you, being liked or respected?” Although she said “both” at the time, over the years she has learned that everyone might not like you, but most will respect you when you establish credibility and act professionally with colleagues and others, regardless of their experience, association or job function.

This philosophy has helped lead to Xhekaj’s successful career ascension. She started at Paine Webber (which was subsequently acquired by UBS) as a client services associate in the institutional equity sales area, providing research to institutional clients. While there she developed a reputation as someone who was persistent and reliable – arriving at work at 5 a.m. if needed to get the job done.

In 2000 she joined Voya Investment Management, previously known as ING U.S. Investment Management, and, at the time, they were involved in a number of M&A consolidations. “I learned early in my career on the buy side that change is the one constant you can count on, and it is something I learned to adapt to and embrace.”

Xhekaj, who earned a B.B.A in management and finance from Baruch College, has held her current role in risk management since 2009. She supports the equity investment platform, structured assets and alternatives group and institutional distribution, as well as other business support areas, such as operations.

Over the years, she has held a variety of positions, including leading the business resilience program for Voya IM including managing crisis events such as Hurricane Irene and Hurricane Sandy. In the days leading up to each, Voya IM activated contingency plans that had been developed and tested, allowing the firm to continue business operations uninterrupted with remote capabilities for all staff with essential functions.

Xhekaj is most proud of her contributions over the years that have led to the development of the company’s effective risk management program that partners with the business to identify, analyze and mitigate risks. “I appreciate that I can contribute to teamwork that benefits the end client, and have opportunities to lead initiatives for the firm that involve collaboration with multiple business areas,” she says.

The operational risk function was relatively new when she assumed the position, offering her an opportunity to help create and establish a key function for the company. “It’s amazing to be in this position where I can offer foresight as we evaluate risks and that I can contribute to enhance programs or processes that add value.”

Working Girl

Even though family and friends warned her that Wall Street was a “man’s world,”Xhekaj learned much of her early career impressions from the movie Working Girl, where she remembers identifying with Melanie Griffith’s character and wanting to be one of those women who succeeded based on talent and skill.

She found breaking into the environment more challenging than expected, but she quickly recognized that becoming a subject matter expert would allow her to push through those barriers. “I was able to earn a seat at the table. I was accepted because I earned respect,” she says. “You can be your own worst enemy if you dwell on the fact that you’re often outnumbered. I decided I needed to think differently and the actions I took showed I belonged and could achieve success.”

Earlier in her career, Xhekaj hesitated to seek mentors and was less vocal about volunteering for stretch roles. But with senior sponsors advocating for her, she realized that they were seeing possibilities in her work that would lead to advancement. Her cadre of mentors ended up being an organic mix of men and women offering a diversity of age and specialty, from backgrounds in risk and investment functions to operations to technology. “I saw it as a major benefit that I could tap into all those resources, views and perspectives to gain as much information on different angles and functions as possible.”

Recipe for Success

From those diverse perspectives she has identified a number of colleagues who display qualities that she would consider important for a role model: humble, inspirational, insightful and credible. One manager in particular stands out for her ability to defuse and navigate through uncomfortable situations with grace and poise.

Over the years Xhekaj has amassed a list of values and principles that she believes provide a path to success: integrity; respect; valuing differences; a positive attitude; avoiding excuses; building relationships, engaging people; and appreciating differences in skill sets. She has also always admired those who don’t say ‘that’s not my problem,’ but contribute to meaningful discussions and provide recommendations instead; or those who are willing to roll up their sleeves to collaborate even if it’s not officially part of their role.

Advice for Balancing Work, Family and Outside Life

At a conference recently, one of the speakers mentioned how outsourcing helped her balance work and life, and Xhekaj realized she had not heard outsourcing used in this context before. She saw that outsourcing everything from housekeeping and other chores to child care can be achieved in a number of ways, such as asking family and friends for help and relying on your partner to contribute more if you both work.Xhekaj says her mom has been her biggest advocate and supporter of all aspects of her life.

Finding that balance has been essential, as Xhekaj is active with a number of groups that grow her professional skills outside of her job commitments. She has been involved with Voya’s New York Women’s Network, her town’s Professional Moms Network and also participates in informal networking and other leadership skill-building conferences and opportunities. Always eager to stay sharp in her field, Xhekaj is a member of a number of industry associations, such as the Security Industry Financial Marketing Association and the Global Association of Risk Professionals (GARP).

Married with two kids, her priority is to spend as much time as she can with daughters Leyla, age 10, and Hana, age 8. “Both inspire and motivate me to continue to contribute to our culture and community,” she says. She shares her passion for charity, helping with the March of Dimes and juvenile diabetes organizations, as well as other local charities in her town.

She also loves to travel, and together her family has explored different cultures from Germany and Switzerland to Kosovo, Antigua, Montreal and Quebec. Closer to home, the family regularly visits local monuments and historical sites, and as avid readers, they love nothing more than a Saturday in front of the fire at their local library.

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Voice of Experience: Olwyn Alexander, Partner, Investment Management, PwC Ireland

Olwyn Alexander“As you move through your career, you realize the importance of networks and relationships,” says Dublin based Olwyn Alexander, who leads PwC’s EMEA Alternative Investments group. “It becomes easier and more natural as you get more specialized in your industry, but it would be such a career boost if as a younger recruit, you could make it a priority to meet new people and invest in those relationships.”

After earning her Bachelor of Commerce and Master’s in Accounting at University College Dublin, Alexander began her international career at PwC with a quick start. “On a Wednesday they asked if I’d be interested in leaving for Dallas for six months on the upcoming Saturday,” she recalls, knowing that it would provide unparalleled experience.

She subsequently worked out of Boston during a particularly busy season; returned to Dublin; and went to New York City with her fiancé for a planned 18-month engagement that became four years.

While there, she specialized in hedge funds and private equity, a role that set foundations for her future. She enjoyed the challenging work, as well as the opportunity to collaborate with great peers and partners and oversee many projects in the Caribbean, where they would work hard and then scuba dive on a Saturday.

When she returned to PwC Ireland, she realized that her experience was very valuable: The United States was ahead of Europe at the time in this industry, so what was her standard experience was ground breaking back in Europe. Since the industry was just emerging in the U.K., much of her role was developing and marketing the practice, which paved the way for her to become a partner in 2004.

Investing in Her Career To Keep Up With Change

Other moves she made have strengthened her expertise in the area. She earned her Chartered Financial Analyst designation in 2003 which she found to be an important investment in her career because it bolstered her credentials for target clients, such as hedge fund managers. She also became involved in an international trade association for alternative assets and co-authored a global guide to hedge fund valuation in 2005, prior to the crisis that was revised and reissued in 2012. She also sat on a working group on valuation for The International Organization of Securities Commissions (IOSCO) as an expert post crisis.

Being asked to be part of an expert working group for IOSCO and her election to the Alternative Investment Management Association’s Global Board were thrilling professional achievements for Alexander, as has been her work winning new clients and expanding the business. As an example, she cites a client where they were just able to secure substantial new projects as a result of the strong relationship and good work they’ve delivered since 2005. “It’s very rewarding when that’s acknowledged,” she says.

Looking forward she knows the industry will continue to have exciting developments, with asset management moving center stage amid increased efforts to get private money into investments. While the United States is a more developed market in this area, in Europe and Asia funding remains heavily weighted toward banks as the traditional source of funding but with new, tighter controls on bank lending, asset management is playing a larger funding role as an alternative way to raise money. “It’s very exciting to see the changes in our industry with lots of deals around property and private equity. Rather than just investments in stocks and bonds, we are seeing investments in real projects and businesses where we can see the capital go to work.”

In addition, she is excited to see the growth in digital and fintech investments that are being developed at an unbelievable pace of change.

Succeeding Among Limited Diversity

She says that the industry is still heavily male-dominated, so it’s important for women to rise above it and not allow that to be intimidating. One area where she sees that young women need to be mindful when working among men is not to second guess themselves. “If there’s a big job, men will say, ‘This is why I should have it,’ while women will worry if they can do it. You have to have confidence in your own abilities so you don’t preclude yourself from something that could be interesting and challenging.”

Alexander cites the need to raise awareness around the “He for She” initiative, which opens the discussion and encourages people to consider their own personal bias and whether they are being fair with opportunities. But she sees that gender diversity is just one area that needs support. “We have to consider gender, culture, nationality and age because everyone brings different perspectives,” she says, adding that the speed of development means that it’s more important than ever to know what younger people are thinking and doing.

Family Makes the Difference

Alexander tries to make the most of her personal time with her two daughters, ages 7 and 4 and her “amazingly supportive husband who reassures me in those doubting moments.” For her own relaxation, she’s an avid horse-woman and regularly competes in dressage and show jumping events. “It’s important to have a commitment to something non-work related to ensure you enforce your own work-life balance.

By Cathie Ericson

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Intrepid Women: Sandy Chaikin, Co-Founder of Chaikin Analytics

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Sandy ChaikinFrom cosmetics to commodities to travel and tourism, Sandy Chaikin has successfully re-invented herself and her career.Starting in marketing roles, she fine-tuned her skills to open her own consulting firm and a Bed & Breakfast in Connecticut.When the stock market fell in 2008 and she lost 40% of her investments, Chaikin decided it was time to transform once again. After co-founding Chaikin Analytics in 2009, she is now helping other women re-invent themselves as confident and profitable stock market investors.

After graduating from the University of Denver with degrees in Sociology and Psychology, Chaikin moved to New York and started her career in the cosmetics industry.She held senior marketing roles at L’Oreal and Elizabeth Arden. Chaikin then moved to her home-town, Philadelphia, and took a marketing role at The Franklin Mint.

“Marketing a service or product is the same formula in any industry – identify your audience, have a unique product, know how to promote, package and price your service,” she said.

In 1995, Chaikin moved to Connecticut and opened her own marketing consulting firm. It was also around this time that she segued into the travel and tourism business by opening a Bed and Breakfast.

“My personal experience owning a B&B attracted other inns and before I knew it, my consultancy was 100% focused on travel and tourism.You have to be immersed in something to market it and that’s why I was so successful, because it was my business, too.I was an innkeeper and I knew from my own experience how to market an inn – I knew what worked and what didn’t – which I then applied to my clients’ businesses.”

During her days as an innkeeper and marketing consultant, Chaikin invested in mutual funds.

“As my consulting business grew so did my 401K plan and I didn’t feel I had the inclination or knowledge to manage this myself,” she said. “On a recommendation, I met with a portfolio manager and hired a professional.”

When the markets fell in 2008, Chaikin became concerned about her investments.

“I asked him repeatedly if we should make some changes to my portfolio,” she recalled. “I remember calling him several times but he advised me to hold on to the investments. I didn’t have the confidence to over-ride his judgment.”

Chaikin ended up losing 40% of her 401K.

“This was a devastating turning point because I thought I was doing the right thing,” she said. “When you need advice, you go to a professional so I was upset this professional didn’t help me.I took the money out of his control and was determined to do this on my own.I put my money in Vanguard and started investing it myself.”

The Birth of Chaikin Analytics

Sandy’s personal losses in the stock market using a financial advisor was the inspiration behind the launch of Chaikin Analytics. She knew there was a need in the marketplace for novice investors like herself to have access to investment tools that professionals used so she could take control of her own investments.

Partnering with her husband, Marc Chaikin, a 40-year Wall Street veteran, they founded Chaikin Analytics.

“Before he retired, my husband Marc created tools for institutional investors on Wall Street.In 2009, he watched as millions of dollars were coming out of brokerage firms and into self-managed accounts like mine,” she explained.“We decided to take the tools he created for the pros and apply them to individual investors.”

The Chaikin Analytics model takes into consideration 20 different factors that professionals analyze when looking at a stock and boils everything down to one easy-to-understand rating.The ratings categorize a stock as bullish, bearish or neutral.The Chaikin Power Gauge model is also one of the only models that blends technical indicators with fundamentals. Most investors use either technical indicators OR fundamentals – Chaikin’s blends the two.

“I spend about 15 minutes a day monitoring my account and only invest in about 8-10 stocks at a time,” she explained.“I started investing in Comcast and Ebay, both had a bullish rating, and they went up 40-60%, so I was off to a good start. I also picked the two best-performing stocks in 2014, Southwest Air (LUV) and Skyworks (SWKS), and found them early on. I also knew when to get out at the top. 90% of my investments are in individual stocks.”

Chaikin said that if she can manage her own investments with no prior experience, other women can do this too.

Empowering Women in the Stock Market

While Chaikin Analytics is for all types of investors, she targets female baby boomers as well as emerging women.

Focusing on female investors is a smart move.According to BMO Wealth Institute, women currently control 51%, or $14 trillion, of personal wealth in the United States and are expected to control $22 trillion by 2020.

Chaikin Analytics is collaborating with NASDAQ to present frequent webinars educating their audience, of all levels, on how to invest in the market. Her curriculum includes knowing what to buy and sell, timing the ideal exit and entry points, how to avoid common pitfalls as well as how to shed insecurities about investing.

Chaikin cited a study done by Fidelity that only 28% of women feel confident making decisions about their financial investments on their own.This means that 72% of women don’t feel they have the knowledge to participate in the stock market.

“I have found that women are overwhelmed with financial information and find the stock market off-putting, which is believable because I found the stock market like that too. This is why we created this system, it puts everything together in one neat package…. I break it down to following 5 simple steps to build a killer portfolio.”

Besides collaborating to produce webinars, NASDAQ asked Chaikin Analytics to create 3 indices for the Exchange; the NASDAQ Chaikin Power US Large Cap Index, the NASDAQ Chaikin Power US Small Cap Index and the NASDAQ Power US Dividend Achievers.All the indices outperformed in 2014 by 52%, 77% and 49% respectively.

“We took the stocks that are in those funds, overlayed the Chaikin Power Gauge model, and then removed the non-performing stocks,” she explained. “We re-balance once a year.”

Chaikin e

xplains that the NASDAQ webinar collaboration is a pilot program and they hope to expand to other investor communities soon. Her most recent webinar has attracted about 900 attendees.

“Just like marketing an inn, you have to immerse yourself in the stock market if you want to be credible.This is why my webinars are so powerful,” she explained.“I use stocks I invest in as examples – I am one of them.”

Most Proud Accomplishment

While Chaikin has been able to reinvent and transform herself successfully throughout the years, she said conquering her insecurities about stock market investing is her greatest accomplishment.

“This was the one area of my life that I felt I didn’t manage successfully,” she said.“It’s great to have a profitable portfolio and to be making money investing. However, the benefit you can’t put a price on is the tremendous amount of confidence that you get by managing your money and your future.”

Chaikin will continue to produce webinars and help women gain the knowledge and confidence to manage their own investments.After re-inventing herself and her career throughout the years, she believes other women can transform themselves as well.

“It doesn’t matter how old you are,” she said. “Never stop learning and transitioning.”

By, Jessica Titlebaum

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Overcoming stereotype threat as a woman in technology

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Women-on-computerWe recently had our 6th annual women in technology career event and several audience questions touched upon the issue of what it means to be a women in technology and even what to do when you fall into the “Imposter Syndrome”. There are stereotypes around how technologists are supposed to look for sure, and research shows that unconscious bias is still an issue from messaging women into the industry to promoting them all the way to the top. However, you are here, you are doing it and you can do two things. Firstly find good sponsors to give you the best of the projects and shepard you so that don’t just have have outstanding experiences but you get to fully appreciate the wins and failures without being judged for your every move. Secondly advocate for yourself fearlessly and believe in yourself because you belong here. Lastly, always know that there are good teams and companies out there so if you are not valued, go somewhere that supports your talent and growth.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

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Men Who Get It: Bill Brucella, Senior Managing Director/Divisional Chief Information Officer, TIAA-CREF

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Bill Brucella“Take ownership of your career by identifying key influencers and mentors who can help you,” says TIAA-CREF’s Bill Brucella, who believes that women should develop their own brand, which can include advocating to get visible opportunities and taking on stretch assignments.

Brucella started his own career as a software developer more than 30 years ago. “I did that for five years before I figured out that there were more talented people in that space,” he says with a laugh, “but then I realized that maybe I could lead them.” He transferred into project management and quickly grew into other management roles all while staying in the tech space. Along the way, Brucella held a variety of positions that covered a breadth of IT roles – data center management, networking, systems administration and managing software development teams. Prior to joining TIAA-CREF, he was a senior vice president for a major software development firm. With 150 reports, Brucella managed consulting sales, delivery and data warehouse development for firms in the banking and brokerage industry.

Brucella’s move to TIAA-CREF was deliberate: having worked for technology vendors his entire career he made a quest to work for the end-user side and enjoy a better work/life balance. His new role as a development manager with a staff of 30 may have seemed like a step back, but it removed the travel and very long hours that had been so pervasive.

“I had a young family at the time, and I figured if I have to work 50 to 60 hours a week, I could at least be close to home” he says. In addition, he saw the career move as an interesting opportunity to become a subject matter expert in the fields of trading and portfolio management technologies.

Seventeen years later, he knows he made the right decision. He has since advanced into leadership roles with added responsibilities and is affiliated with a company that he is proud of.

“TIAA-CREF had a great reputation then, and it’s even better now in terms of how it treats its employees. It has always valued diversity and there have been so many cultural elements that are appealing. I knew it was a place where I could grow my career in a reasonable manner.” He mentions the company’s emphasis not just on results but how they are achieving them, ensuring that they have strong, positive relationships with both customers and employees, for example.

For Him, Diversity is Personal

Having worked primarily for women, Brucella has had excellent experiences, one of the many reason he cites diversity as being extremely important. He has also seen firsthand the fallout when gender diversity is not supported: Earlier in her career, his wife experienced sexual discrimination on the job, and he saw how damaging such a situation could be on one’s career when the incident was not resolved satisfactorily. Additionally, with a daughter about to graduate from college, he wants her to be acknowledged in the workplace for the skills that she will bring to the table. Diversity also dovetails with his religious faith, which is founded in treating everyone with fairness and respect and also acknowledges women with leadership roles.

Of course he also sees the benefits of diversity from a business case perspective. “I have always had women on my leadership team, and I find that you get a better thought process, more opinions and innovative ideas with diverse candidates and coworkers.”

That’s why he insists on a diverse slate of candidates, even extending a search if need be, and assigns high-visibility projects deliberately. “I am gender-neutral when it comes to projects and assignments and make sure everyone has an equal chance at these opportunities to build skills and relationships.”

Another area that he keeps in mind is flexibility, and recognizing that sometimes the majority of the work load at home falls on women. “I want them to know they are not disqualified because they have extra family responsibilities. It’s about focusing on the outcomes and not just the hours and the process.”

Advocating for Women

Brucella takes his roles as mentor and sponsor seriously, serving as executive sponsor to the company’s IT Leadership Council for Women and actively advocating for qualified women to be considered when leadership opportunities arise. He recently heard from a woman that he’d been mentoring and had worked with for several years. She wanted to be considered for a leadership role on an IT team, but couldn’t get an interview although Brucella was certain that she had the skills needed. He was able to reach out and urge the hiring manager to consider her as a candidate, and she ultimately got the job.

Another time he worked with a woman who wanted more public speaking opportunities, so he encouraged her to take a Toastmaster’s public speaking class and then placed her in situations where she could present to leaders.

“We need to be visible advocates for promoting women and diversity in leadership roles. I am committed to develop my team, and so I am available on an ongoing basis. Mentors have to be active.”

But most importantly, Brucella believes that encouraging diversity through mentoring is a two-way street. “It’s rewarding to see someone move up in their career, and climb that ladder when they realize that they can and they want to.”

Rooting Out Unconscious Bias

One of Brucella’s goals is to make it safe for people to challenge him; that if they feel they’re not being treated fairly, he has an open door and will accept criticism without being defensive.

“I want someone to ask me if there’s a reason they didn’t get an opportunity. The best way to counteract any unconscious biases that you or others have is to seek feedback.”

For example, recently, he distributed an article he’d seen on bias in the technology industry, and someone who worked for him said it resonated. He responded by sending the article to the larger team, and asked a women leader to gather feedback and help raise awareness by speaking up if they encountered any bias.

Brucella believes that at the end of the day, women should feel empowered to take ownership of their careers, build their personal brand and identify key influencers and mentors who can help them, while continuing to challenge leaders and peers to actively address bias in the workplace.

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Voice Of Experience: Carol Johnson, Senior Vice President, Global Consumer Technology, Citi

Getting Comfortable With Discomfort
 
Carol Johnson, CitiWomen can have a tendency to stay in their comfort zone for too long, says Carol Johnson, Senior Vice President, Global Consumer Technology, at Citi. “Along the way I was fortunate to have people who encouraged me to explore new roles, which was pivotal to my success. It’s tempting to stay where you know your role well, but you can have more impact on a higher plain by leveraging what you know and bringing it to a new platform.” In fact, Johnson says that one of the keys to success is to take the next step in your career before you think you’re ready, which requires adapting to operating in an uncomfortable zone at any stage of your career.
 
And those moves outside her comfort zone are precisely what’s helped Johnson ascend the ladder.Her first position as a computer programmer piqued her interest in the field, spurring her to continue her academic pursuits at night in computer engineering. That led to an IT role at a regional bank, where she held various positions from developer to systems analyst, and eventually worked into a technical team manager role. When the bank was acquired and went through organizational changes, she chose to view it as an opportunity, rather than a setback. “That role had set me up for career success: I had learned new technology, increased my professional network and had advanced into a role as a manager,” she says.
 
Moving Up Through the Ranks
 
A management stint at another bank followed, and then she was contacted by an individual  from a leadership network she was part of, who had moved to Citi and offered her a new challenge there as a program manager to help replatform Citi’s credit processing on the consumer side. The challenge of reengineering the system rounded out many of Johnson’s skills, and led to another similar opportunity but on a much larger scale: replatforming the customer service desktop system for North America Cards.
 
This new role led to the professional achievement she is most proud of so far – playing a leadership role contributing to the system from code to deployment. “I am very proud that the system is still used all over the world and gave me the opportunity to shine in a stretch role.”
 
Her next move was back as an individual contributor as chief of staff, where she was able to expand her network with other leaders and into various other lines of business. This valuable experience led to another program management role, followed by a senior development leadership role. “Every day I’m challenged,” she says, working on transformative projects where no one has a concrete answer. “You partner with people inside and outside the organization to gain knowledge and best practices.”
 
At present, one area of particular interest for her is incorporating aspects of behavioral science into operating models, which before were rooted in process, software development and life cycles and now have evolved to include team dynamics as well as more robust information that helps to understand customers and their buying trends. “Today, product development is customer feedback-driven. You watch Twitter to see which features they like, and adapt to take that into account,” Johnson says. “It’s so different from the past, where we laid out defined requirements and drove development to get there.” She sees this model translate to team organization as well, where you can see the benefits of people working together rather than in siloes.
 
 
Network and Pivot to Move Up
 
Reflecting on her career, Johnson says she wishes she had worked earlier to expand her network to colleagues in more senior roles. “It wasn’t until late in my career that it was demystified – senior-level professionals seem to know everything, but when you get to know them, you recognize that they are puzzled by things as well. They just have developed techniques to help them with making decisions and involving subject matter experts where appropriate.”
 
She has seen that by extending your network outside your immediate management stream or area of expertise, you gain access to a wider range of people from whom you’ll receive mentoring and sponsorship, which helps you feel more at home when you take those risks.
 

One of these networking opportunities has come to Johnson through her membership in Citi’s Women’s Network. “This program has helped me expand my network of women leaders at all levels of the organization and learn that they too were challenged by what I’ve faced. Hearing their stories can be so helpful.”

 

In addition, she is active in the Women in Technology initiative that Citi launched in 2013 to encourage more girls in junior high and high schools to consider the many opportunities that exist in the tech field. “I have a passion for this as I wish there had been something similar when I was that age.”
 
Recharging Outside Work
 
Though Johnson says she didn’t consider herself an athlete in high school, she took up running five years ago and finished her first marathon three years ago. “It’s not only a wonderful release, but it has helped me see that although I’m not an expert, I can conquer it.”
 
With a diverse and rich friend and family network, she feels grounded and reinvigorated by spending time with them. “I encourage young women to not compartmentalize their lives but look at their family as partners in their career. They are invested in your success as well, and you can find a lot of support and insight you didn’t even know was there.”
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Move Forward with Confidence

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women shaking handsGuest Contribution By Connie Certusi

Earlier this year, the Nasdaq topped 5,000 for the first time in almost 15 years. And, according to the 2014 Sage Business Index, almost three-quarters of women business leaders expect to see growth in their businesses this year.

Now is the time to move forward with confidence, since, as the Latin proverb teaches, “Fortune favors the bold.” Here are four simple confidence-boosters.

Use Social Media

If you’re not sure where to start, social media is a great tool for showcasing confidence in yourself and your business. Dust off that old LinkedIn profile and make sure it lets people know what you’re up to. Join a few LinkedIn Groups and share ideas; you’ll be surprised what a little group support can accomplish. If you’re not tweeting regularly, get on Twitter and talk to people: your customers, professional colleagues and anyone else you interact with in a professional way. And try using Facebook to reach out to new people; it still has a huge user base.

It’s imperative not to use these channels solely for marketing, however. Share good news for your company, ask for ideas, and just talk to people. Link to informative content from other sources to help establish your company as a place where people can get helpful information

And, don’t be afraid to be bold. Showcase an online persona connected to what you want to accomplish this year. Be authentic and, most importantly, be you.

Find a Mentor – or Better Yet, Become One

If you’ve been out in the business world for a while, you probably still remember what it was like when you were just starting out. Chances are, if you could go back and chat with yourself, you’d share all kinds of tips and tricks to boost confidence. But since you can’t go back, you can do the next best thing: find someone else to mentor. Help an up-and-coming woman learn the ins and outs of the business world, and you might even learn a thing or two from your mentee along the way.

If you’re just setting out on your own, don’t be afraid to ask for help. Look for local networking opportunities; a lot of communities have groups designed for just that purpose. Reach out to more experienced women. They’ll likely be happy to share wisdom that will boost your confidence and put you further down the path to success.

Get Outside Yourself

It can be hard to justify anything not directly tied to the bottom line, especially for small business leaders. But becoming a more integral part of your community can be a great long-term investment. If you want people to think of you first when they need a product or service you provide, they need to know who you are.

Get out there and make a difference in your local community. Speak to school groups or sponsor an activity at a local concert or fair. There are many great ways to give something back, and as you give you’ll probably receive, as well. In fact, with only 14 percent of women business leaders responding to the 2014 Sage Business Index survey saying they receive needed support from the government, building a good relationship can help you network with decision-makers in your city or state.

Get Organized

Nothing radiates confidence like someone who knows where she’s going and what she’s doing. And in a business setting, this requires having a plan. That all starts with getting your finances in order. It can be intimidating to make a long-term financial plan, but having a professional you trust to help can make it quite manageable.

According to the 2014 Sage Business Index, 40 percent of women business leaders expect headcount to grow in the coming year. Consider hiring an accountant who can help you figure out where you want to go and how you’re going to get there. Accountants are much more than tax preparers; they can be valuable business partners.

It’s not always easy to show confidence, but you might be surprised what you can accomplish with a more assertive attitude. And, if you must, “fake it till you make it.”

About the author

Connie leads the start-up and small business solutions business, encompassing Sage One, Sage Accountants Network and Sage 50 Accounting. She is also responsible for the Sage Employer Solutions products. With over 20 years of experience in the technology market serving small businesses, she has a passion for helping entrepreneurs and small business owners succeed. She lives in Atlanta.

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Making the right decision for your next job.

People waiting for an interviewFollowing on from last week’s advice around dealing with an unexpected change in fortune at work and the very tangible real fallout of being out of a job in a sudden manner, we look at how to make the right decision for your next job.

Firstly, if you have any kind of financial cushion, make a promise to yourself that you will not make rash decisions and instead take the time to reflect on what you really want to do next. That in itself can feel slightly overwhelming so consider a qualified coach to help you through this time as a good sounding board is exactly what you need to help you frame this situation as an opportunity to get what you want. More satisfaction, more time, more flexibility, more money, a different title? These are all elements that you can now think about as maybe it is time to go up the ladder or go lateral? Either way, it is ultimately an ideal time to take the time to figure out what you want and what works for you at this juncture as last time you interviewed for a job, you might have been in a different place in your life. Not least, you have a chance to think about your enhanced skill set since that last time around.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

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Voice of Experience: Hilary Packer, Managing Director, Goldman Sachs

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Hilary PackerHilary Packer has found that many women believe they need a five- or 10-year career plan, but she is proof that there’s another way: her career has worked out well even though she didn’t plan each step along the way. “You have to know yourself and whether you want to stay with what you’re doing or try something new.”

After studying computer science at the University of Michigan, Packer earned her graduate degree and then began her career in financial services – celebrating 20 years in the field and 10 years at Goldman Sachs this August.

Though she spent her 10 years prior to Goldman Sachs at three different firms, it was primarily with the same team which moved firms as a unit. During those years she specialized in front office trading systems for equities and built excellent relationships with her two previous managers. “We are friends to this day, and they were great for my career, offering me amazing opportunities. But I realized they were championing me for less technical client-facing roles because I work well in that high-pressure, fast-paced environment, and at the time I wanted to alter my path and manage a development team.”

She decided to send her resume to Goldman Sachs for that type of job, and realized it was the perfect fit.

“I loved being on the trading floor in the thick of it,” she says of her first positions at Goldman Sachs, working with trading systems and equities technology. She spent the next seven years in different roles within equities technology, including swaps trading, electronic trading, client-facing work and order management.

Packer says she then put her hand up to try something different than equities technology and was told she would be great at asset management technology – she took the plunge and found the buy-side to be a fascinating change.

Forging A New Path through Technology

After learning that role, she was ready for something radically different, and that’s when she moved into her current role in social and collaboration technology, building platforms that are both traditional and innovative.

“It’s an exciting opportunity to be really connected with what’s going on in the world of social media and how we can apply it internally.”

For example, she has worked on an internal blogging platform that just celebrated its two-year anniversary, and she was proud to take a moment to see how many people had been connected through it and how many posts had been shared. “It really has elevated the power of the crowd within Goldman Sachs; we have so much knowledge to share that makes people more productive and efficient. This makes it easier to focus on the value add that Goldman offers, rather than spending time finding information.”

Packer says that at its roots, Goldman is a tech company so it’s exciting to see the rate of change going on and help people learn the best way to apply the innovations. Packer helps oversee hackathons, which Goldman Sachs holds both internally and on campuses as a recruitment tool. “It attracts people who love programming, and the exciting part is that you don’t know where the people who take part will come from — they might be English majors who built an app on their phone.”

In fact, she encourages those who might be interested in entering the field to just take the plunge. “Don’t be afraid, because technology is as much art as it is science. Some women get scared off by the concept of it, but it’s so rewarding. When people say, ‘That must be really hard,’ I look at what they’re doing, whether they’re a teacher or lawyer or something else and think, ‘Well, that’s also hard.’ It’s all about taking the time to learn, and then you can do anything.”

Women Supporting Women

Packer hasn’t felt she has experienced barriers because she’s a woman, but she would add that at certain points in her career she wished there were more women in the field.

During her masters of software engineering program at Carnegie Mellon, for example, she was the only woman among the 15 full-time participants. “Prior to joining Goldman, I had never had a woman manager.At Goldman, I’ve had a tremendous opportunity to work with smart, technical women at all levels.While the number of women in the field is getting better, there is work to be done.”

That’s why she works to help women connect by creating communities of women in technology across the company. She found that while she might be one of only a few women in her specific group, three rows away there may be more women in another team, so she has worked to help create those bigger communities.

And, it’s why one of the achievements she’s most proud of is her role as co-head of the Women in Tech network in the Americas. “I feel really grateful, and it is such an honor to be asked to lead it,” she says, adding that she’s always benefited from women who have acted as role models, mentors and sponsors.

“Along the way there have been a number of colleagues who really did amazing things for me, helping me and putting my name in the hat for opportunities. They did it because it was the right thing to do, and now I’m in the positon to do the same for other women.”

Giving Back Through Women in Technology

One aspect of the Women in Technology (WIT) network Packer enjoys the most is its partnerships with external organizations.Through the Anita Borg Institute, they are one of the sponsors of a conference called Grace Hopper Celebration for Women in Computing, expected to attract 12,000 attendees.

They also work with Girls Who Code: Goldman just completed its third year of sponsoring the Summer Immersion Program, where 40 high school girls were in the office for seven weeks learning to code. “We looked at their final projects at the graduation and talked to them about career paths. They are smart and energetic, and I have no doubt that I’ll be working for them really soon,” Packer says.

A third program she champions is called Geek Speak, where they focus on helping women present on technical topics in a credible, thoughtful way. “Public speaking is hard in the first place, but hitting the right level of technical detail adds another challenge,” she says. The group focuses on a select group of women, by offering them mentors and providing coaching. Members prepare a presentation to give before a friendly group of senior leaders who then give them real-time feedback.

She says of the women she’s met through her career that they have built an amazing support network. “When we spend time together, I always walk away feeling it was time well spent – that I gained a different perspective or solved a problem.”

The Travel Bug

Outside of work, Packer spends every spare moment she can traveling. “People are always asking where I’m going next,” she says. Traveling also allows her to mix in her other hobby, photography. Among the places she’s been on her trips that have spanned six continents are a cruise to Greece, three safaris, Botswana and the Great Wall of China. Her favorite places to visit? “Those with no cell service,” Packer says with a laugh.

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