Bin Hwee Quek“The barriers to success for women in our profession are sometimes ourselves,” says the Vice-Chairman of PwC Singapore and the Markets Leader of PwC Asia Bin Hwee Quek. “We sometimes believe we cannot reach the pinnacle of our career. This is not always true. It is possible for those who desire it. These women tend to embrace change and always keep an open mind.”

In her current position, Bin oversees all industries and sectors, both in Singapore and in the Asia Pacific Region, including financial services, health, technology, infrastructure and government. “I spearhead the markets and industries initiatives to enhance a high-performance culture and propel growth,” she says. “For each industry and sector, we aim to bring the best solution to our clients through our subject matter experts.”

Additionally she sits on the Global Markets Core Leadership Team which is charged with developing client solutions for the future. The Team identifies megatrends and determines how to help PwC win in the market, which is rapidly becoming more complex, transparent, interdependent and subject to continuous and accelerating digital disruptions.

“I feel privileged to work with talented people on projects ranging from statutory audit to restructuring, debt and equity financing and fraud investigation,” she says. “I am most proud when my team pulls together to deliver the best solutions for our clients and whenever our clients acknowledge our contribution to their success.”

As she has ascended through the hierarchy of PwC, she hasserved in various capacities including Asset Management Leader, Government Leader, Real Estate Leader and Human Resource Leader (Assurance).

With today’s rapidly changing world, full of new technology and disruptions, she is interested in how they work together to create new businesses and drive out old ones. In addition, she is intrigued by Big Data. “It has many secrets yet to be revealed,” she believes. “Data analytics will provide hindsights, insights and foresights to enable faster informed decisions for operational excellence and business growth.”

Advice from the Top

As Bin reflects on her career, she sees that she has always been more externally focused, thoroughly enjoying her work with clients and various government agencies. However, looking back, she believes she would have benefitted from spending more time with her colleagues to take advantage of increased opportunities to collaborate.

She encourages women in the industry to put themselves forward for different roles within their firms and in the network, advising that an overseas stint can greatly enhance work experience. And she believes that women should contribute to their community in areas where they are most passionate. “I strongly encourage everyone to make time in their busy schedule to contribute and to give back to our society,” she says. “Each little bit goes a long way.”

A Philanthropic Mindset

She puts that advice into practice, serving on a number of boards herself, including various Singapore Government statutory boards, such as The Housing and Development Board (“HDB”), where she was honored to receive the Public Service Award from the Singapore Government for her contribution to HDB. “It is humbling to know I have made a difference in the lives of my fellow Singaporeans.”

Other boards she has served on are those for Industrial and Services Co-operative Society and The National Volunteer and Philanthropy Centre, and she currently serves on the boards of Duke-NUS Graduate Medical School and Health Promotion Board, where she chairs the audit committees, and The Maritime and Port Authority of Singapore.

She also has volunteered her time for the prison ministry for the past 10 years, which stems from her belief that everyone deserves a second chance. Further, as president of the Singapore Anti-Narcotics Association (“SANA”), she is a firm believer in keeping Singapore drug-free. SANA is committed to empowering the pillars they have identified as the bedrock of a drug-free society: youth, family and the community. “Together, we can work toward creating a crime-free and drug-free Singapore,” she says.

In her remaining free time, she loves outdoor activities, including skiing, trekking, cycling, playing golf and running, having completed a marathon.

Many of her adventures include her husband and three children, who enjoy spending time together skiing, trekking and snorkeling. “I remember feeling a sense of achievement at the summit of Tiger’s Nest in Bhutan and am looking forward to trekking in Patagonia in September this year,” she says.

By Cathie Ericson

women shaking handsHow easy is it for Chinese woman to climb the corporate ladder in modern day China? Deborah Dunsire, Chief Executive Officer and President of Millennium says, “We have a very well-educated set of women in China who can contribute to the economic dynamism of the country, yet there does still seem to be a gender gap. It’s not a disparity in education anymore and hasn’t been for decades, and it’s not a disparity in the legal framework of work.” Evidently, the main barriers to women in professional services are not educational.

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Karuna AnnavajjalaKeep an open mind, be willing to try new things and ask for help. For Karuna Annavajjala, this trio has provided the key to her corporate success.

After completing her bachelor’s in engineering in India, Annavajjala came to the United States and earned her master’s degree in computer science. She moved to Columbus, Ohio, to become a developer at a startup company, eventually moving into the role of software architect. She then joined Alliance Data in the marketing technology department prior to segueing into product management. At that point, she realized that she wanted to focus on core strategy as her full-time job, rather than just engaging in special projects or other sporadic engagements, and pursued her Executive MBA from the University of Michigan, specializing in corporate strategy.

After earning her MBA, she worked at Deloitte Consulting in the technology strategy area and then joined TIAA-CREF three years ago in a role that would maximize her years of strategy experience at the intersection of business and technology.

Last year, she assumed a new role at TIAA-CREF, heading up IT teams that support corporate functions, including human resources, legal and compliance. She cites one of her major achievements as establishing solid internal partnerships and providing value as a technology leader for human resources function.

Right now, Annavajjala is working with her team to refresh the company’s technology strategy roadmap and developing the digital strategy for human resources, a project she relishes because of her interest in strategy work.

“It provides the perfect opportunity to partner with leadership on the business side, as I explore what they need and how we can make it happen,” she says.

This is also part of one of the ongoing industry trends that interests her: the increased focus on data centric decisions and the digital user experience.

Career Lessons

As Annavajjala has progressed through her career, she has realized the importance of being in tune with the bigger picture of the department’s function and how it relates to the overall business strategy. In her case, that meant keeping the technology function relevant to the business process change to enable the end to end solution.

“To be successful in a professional environment it takes a combination of skill sets, but one big lesson I have learned and consistently applied that yielded positive results is to always be curious and being a lifelong learner.”

To that end, she encourages her team to always ask questions, especially in the technology sector where it’s imperative to be in tune with the rapid pace of change. “You’ll be amazed at how much you can learn and how much faster things will move forward because you took the time to ask the right questions.”

An Opportunity for Women

According to Annavajjala, the pool of female talent in the technology space is not where anyone would like it to be, but that also offers a positive opportunity for women who excel. “It’s easy to shine if you capitalize on the opportunity because there are fewer women,” she says, adding that more women would bring much needed diversity to the field and adds that more girls and young women would be interested in technology careers if they understood all their options.

As an example, she cites a coding class that one of her middle school daughter’s teachers was holding. At first, no girls signed up for it, but when they created a separate class for girls, it filled up faster than the boys’ class. The girls just needed the chance to try it in an environment they saw as more conducive to their learning. It is important to understand, acknowledge and act on such cultural nuances when educating and encouraging girls to pursue technology learning.

She also finds that many perceptions of the financial services industry are false as well. “The idea that the entire industry is full of male-dominated Wall Street Type A personalities is a stereotype that’s no longer relevant,” she says, though she does add that there are subtler barriers that typically manifest themselves later in one’s corporate career growth.

For that reason, she advises her peers to be bold about sharing their story openly to help others navigate from what they know and have achieved.

Annavajjala is part of the steering committee for TIAA’s IT Women’s Council and a member at large of the women’s Employee Resource Group (ERG), and adds that she is personally passionate about women in technology, and so is keen to continue to serve in the Diversity and Inclusion Council.

Annavajjala believes that these types of programs have to be a “pull,” rather than a “push.” “It can’t be just about the company sending out communications and making opportunities available,” she says, but rather that individuals should be invested enough to want to participate and make time for such programs.

Throughout her career, she has been active in these types of initiatives, including founding the Diversity Committee at Alliance Data. “It was designed to provide a framework and forum for everyone to feel like they have a place for their voice to be heard and share ideas. Each of us has an important perspective, regardless of what we look like or where we come from and it is vital that we express it.”

Sharing Her Passion for Education

Annavajjala carries her passion for STEM and education into her volunteer pursuits, working to make sure that school-aged kids have access to STEM education and new technology and capabilities. She is also actively involved with the BeEducated Movement, a non-profit organization that helps sponsor libraries in rural communities in India, Nepal and Pakistan.

“Kids in those rural communities drop out of school not because of a lack of interest, but because schools can’t provide text books, and families can’t afford them. These rural libraries were established to provide standard text books, job and exam preparation material relevant to their local regions, so kids can graduate school successfully and then aspire for higher education or jobs.”

myeongdong-seoul-korea-southThis article is part of theglasshammer.com’s annual Spotlight on Asia feature running throughout the month of August.

How easy is it for South Korean woman to climb the corporate ladder in modern day South Korea? Today’s South Korea is undeniably behind the rest of the world in its prevalence of women in professional positions. Most of Korea’s female workforce finds employment as secretaries or in low paid blue collar work. Compared with a worldwide average of 10.5%, Korean women hold only 1.9% of director level positions in Korea. This systematic inequality at corporate and managerial levels of Korean society resulted in South Korea scoring the lowest of all industrialized nations on The Economist’s glass ceiling index. But with the election of Park Geun-hye as president in 2012, change is on the horizon for South Korea’s career oriented women. Through Korea’s rapid development, women today have opportunities their mothers could only dream of at the same age.

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Ben Rozon

This article is part of theglasshammer.com’s annual women in Asia feature running throughout the month of August.

How easy is it for Indian woman to climb the corporate ladder in modern day India? For the last decade India has been experiencing a quiet revolution in both gender relations within the workplace and familial relations at home that has impacted India’s professional women profoundly. Indian women now make-up 40% of the Indian college level student body with many earning degrees in the more traditionally male dominated subjects like science, engineering and I.T.

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Pauline Ho“Women need to understand that they have opportunities, but there will be sacrifices along the way. It’s not easy: you might have to give up your “me” time to be with the family, and you may have to take a back seat for a short time to concentrate on your family and then return to focus on your career,” says Pauline Ho. “It’s a balance that each person has to figure out for themselves.”

Since 1993, Ho has worked for PwC in the Malaysia office, augmented by a two-year international assignment with PwC UK, working with clients in the energy and utilities sectors among others. She became Partner in 2005 and almost immediately learnt that she was pregnant with triplets. Confined to bed rest towards the end of the pregnancy, she worked from her hospital room until her doctor banned her from conference calls. “I am not one to take it easy. However it is a choice,” she says.

When she did return, she decided to take on client work that didn’t involve much travel demands in addition to taking on what she felt would be a more stable position overseeing Human Capital and Methodology for the Assurance practice.

After three years, she relinquished the Methodology duties in order to oversee larger clients, eventually leading to being asked to lead the Assurance practice for Malaysia – the first female Assurance Leader in Malaysia.

She names this as the professional achievement she is most proud of, overseeing 1,200 professionals which is roughly half the firm in Malaysia.

Right now she is focused on working with PwC on building trust in a competitive marketplace, noting that Assurance is the foundation for that trust. “The audit market is very mature, but we are working to change mindsets to view assurance in a broader lens, to demonstrate the value we can bring to our clients.”

Learning to Take Risks

As she has progressed throughout her career, Ho says that she has learned that it’s ok to make mistakes because trying new things is how you learn. She says that in the past she had taken the approach that if she wasn’t certain about something, she’d better not do it.

That held her back, she says, but as she progressed she had mentors who pushed her along and helped her take on more courageous roles and new challenges.

She cites one time when her Managing Partner asked her who would be suited to take on a new role, and she offered three names, excluding her own, and explained why those people could do the job. When he asked about her, she said that it had never crossed her mind because she wasn’t ready. When he said I think you are the person, I agreed,” she remembers, reflecting on a conversation playing in her mind about other times she had turned down a role because it required too much travel or otherwise was outside of her comfort zone.

Making Strides In Equal Representation

Ho is proud that the firm has excellent female representation at all levels – 60 percent of its graduate intakes are women, along with 40 percent of partners and directors, and even two of the nine executive board members, including Ho.

One area where it is trickier to maintain equality generally, but desired by female millennials, is in mobility since it is more challenging for women to take their family overseas in the Asian culture than men.

She also sees that many women take a break when they have children and it is challenging for them to return. The firm is addressing that by supporting the national “Back2Work” program, where they help women re-acclimate, and the firm also offers flexible working arrangements, which allows people to work a minimum of three days a week..

The board level is another place where she sees women can have an impact. “When people retire from board positions, they try to find others whom they know to take their places, so it’s important for women to remember to do the same for women.”

She is also a believer in mentoring, and recently volunteered to help in a pilot program to mentor young, high-potential women called “Womentum,” an idea that came from her Markets Leader, another female partner on the executive board of PwC Malaysia. “Women need to help each other more, share their stories and let people see that there are successes and failures, and it’s ok to do something out of your comfort zone,” Ho says.

She herself benefited from a mentoring program earlier in her career, when she was fortunate to be assigned by the firm’s former chairman to a female CEO of an international bank in Malaysia, whom she says was instrumental in helping her prioritize what was important and how to make it happen.

Away from the Office

Ho’s triplets, now nine, keep her busy away from the office with their sports and activities. The family also prioritizes quarterly holidays – whether to the beach or the slopes to enjoy family time.

 

women working mentoringThis article is part of theglasshammer.com’s annual women in Asia feature running throughout the month of August.

How easy is it for Japanese woman to climb the corporate ladder in modern day Japan? With the establishment of Japan’s Equal Opportunity Law in 1985, Japanese women have become a fixture on factory floors and construction sites across Japan. In universities, Japanese women consistently perform to the highest international standards and are viewed as one of the best educated female demographics in the world.

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women shaking handsGallup has polled Americans on their male or female boss preferences for over six decades now. It took until this century for “no difference” (46% in 2014) to consistently become the top answer– an answer which men (58%) are much more likely to express than women (34%).

During all previous years of the study, it’s no big surprise that preference for a male boss took the top spot. Among those with a preference today, men and women still prefer male bosses.

Among men, 14% prefer a female boss and 26% prefer a male boss – which means that among preferring men, 65% pick a male boss. Among women, 25% prefer a female boss and 39% prefer a male boss – which means that among preferring women,61% pick a male boss.

Women are more likely than men to prefer a female boss, but also more likely to prefer a male boss. Gallup points out that total preference for a female boss has never surpassed 25%.

Gallup indicates one of the measures that may contribute to the female boss bias is still too few female bosses. Only 33% of respondents currently had a female boss. But “those who have a female boss are more likely than those with a male boss to say they would prefer a female boss if they got a new job (27% vs. 15%, respectively).”

The Bias Behind Our Preferences

A recent study by Powell & Butterfield published in the Journal of Vocational Behavior sought to understand what drives preferences around male or female bosses, or the lack of preference.

The researchers note that the overall male bias is likely a complicated mix of pervasive gender stereotypes, leadership traits being associated to men, role congruity, societally conferred male status, and think manager-think male prototypes. Other sources speculate female preference in particular for male bosses may lie in fear of the “queen bee syndrome”, bullying by other women, reports of increased stress when reporting to female bosses, or that women bosses get penalized for supporting other women’s career advancement.

But the researchers wanted to investigate how gender identity plays a role in preferences. They asked 455 undergraduate (median age 20) and part-time MBA students (median age 36) about their boss preferences and had them complete a tool that measures gender identity, or to what extent people identify themselves as having (stereotypical) “masculine” traits and (stereotypical) “feminine traits.

Similar to Gallup, they found the majority of participants had no preference about the sex of their boss. But sex-typed respondents (those self-identifying either highly masculine or highly feminine based on stereotypical traits) were more likely to express a preference – and that preference was likely to be consistent with their own gender-identification.

“Feminine” respondents preferred a female boss more than “masculine” ones. “Masculine” respondents preferred a male boss more than “feminine” ones. “Undifferentiated” or “androgynous” respondents, less defined personally by gender, were less inclined to express any preference for their bosses too.

According to Powell, “Our study supports the similarity attraction paradigm that suggests people are more interpersonally attracted to the idea of working with and being around people whom they see as being like themselves.”

If we extend these findings, our preferences or lack of them for the sex of our boss may reflect something about how we gender-identify within. It would seem that more strongly embracing our own feminine traits could open us up more to embracing female bosses.

Women are Better Managers

There are a lot of reasons to embrace female leadership. A recent Gallup “State of the American Manager” report focused on, despite the male boss bias, “why women are better managers than men.”

Fostering Engagement

Gallup found female leaders (41%) are more engaged than male leaders (35%), and make more engaging bosses. This enables them to lead high-performing teams.

The report found “Employees of female managers outscore employees of male managers on 11 of 12 engagement items.” Employees who work for a female manager are more engaged (on average 6%). The highest engagement levels are among female employees reporting to female managers (35%) and the lowest engagement is among male employees reporting to male managers (25%).

Cultivating Potential

Gallup found that employees who report to a female manager rather than male manager are 1.26 times more likely to strongly agree that “There is someone at work who encourages my development.”

The report noted, “This suggests that female managers likely surpass their male counterparts in cultivating potential in others and helping to define a bright future for their employees.”

Another aspect in which female bosses shined was in attention to employee progress. Employees reporting to a female manager are 1.29 times more likely to strongly agree that “In the last six months, someone at work has talked to me about my progress.”

According to the report, “This suggests that female managers, more so than male managers, tend to provide regular feedback to help their employees achieve their development goals.”

Providing Recognition

When employees do make progress or realize achievements, female managers are more likely to acknowledge it too. The Gallup study found that employees reporting to a female boss are 1.17 times more likely to strongly agree that “In the last seven days, I have received recognition or praise for doing good work.”

According to the report, “In addition to encouraging associate development through regular conversations about performance, this suggests that female managers surpass male managers in providing positive feedback that helps employees feel valued for their everyday contributions” and they are more likely “helping their employees harness the power of positive reinforcement.”

“Overall,” the report states, “female managers eclipse their male counterparts at setting basic expectations for their employees, building relationships with their subordinates, encouraging a positive team environment and providing employees with opportunities to develop within their careers.”

Gallup’s recommendation? Companies need to get more female managers in place through use of the great hiring and promoting equalizer of, wait for it: “talent.”

Overall, many advantages exist to having a women as your manager. It’s time both men and women took stock of them.

working on a computerThere has been much written about Millennials and the impact they are bound to have on the workforce in the next decade.

Many senior women have talked to us at theglasshammer.com about the challenges of understanding and motivating younger team members. Since there have been academic and anecdotal studies noting the differences in approaches to work between the generations, it is easy to see that our readers are not alone in their experience.

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People around a laptopThis Week’s Tip Is….

Know the difference between a stretch assignment or an opportunity to develop your skills and over-promising work that you don’t have time, support or perhaps the skillset to do since this affect your reputation.

Work with your boss and sponsors to secure useful projects or tasks that are supported. Ask yourself about time, skills and institutional support as a checklist before you say yes.

Welcome to Career Tip of the Week. In this column we aim to provide you with a useful snippet of advice to carry with you all week as you navigate the day to day path in your career.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com is you would like to hire an executive coach to help you navigate the path to optimal personal success at work