Tag Archive for: leadership development

Gut instinct Gut instinct – that instinctual sense of knowing that does not come from conscious reasoning, also sometimes called intuition – is one aspect of your decision-making that is worth better understanding – including how and when to leverage it. Here are seven things to know about gut instinct.

  1. The gut truly is the “second brain.” – A neural network of 100 million neurons line your digestive tract, evidencing the gut’s processing ability. The gut has more neurons than the spine. It’s not only the stomach that has a brain, but the heart also has neural cells – there’s more to processing than we “think.” According to Sarah Garfinkel, professor and cognitive neuroscientist at University College London, “Instinct is when physiological signals change quickly in response to different stimuli, with or without the conscious awareness of the properties of those stimuli. A capacity to tap into and be guided by those signals gives us a route to gut instinct, which bypasses higher-order awareness mechanisms that don’t yet have access to that information.”
  2. Gut instinct is not a mind “or” body thing, and it’s complicated. – When considering a decision, the brain works in tandem with the gut, making intuition a mix of emotional and experiential data as the brain accesses memories, preferences, needs, past learnings and more. The mind-body dualistic idea that suggests mind and body responses are separate has long been disproven. They are interrelated. We feel in the body the result of cognitive processing happening in the brain. As a predictive processing network, the brain seeks to quickly compare sensory information with past experience, knowledge and memories, sending signals to the gut. These rapid assessments are subject to error, due to things like confirmation bias where we scramble to see what we already believe true or when we impose past circumstances upon a current situation and perceive danger.
  3. Gut instinct is often a valuable part of decision-making. Partnering gut feelings with analytical thinking leads to better, faster, and more accurate decisions and increases the confidence behind your choices – especially when there is no “correct” and clear-cut option and you’re overthinking. The majority of top executives report that they leverage feelings when managing crises. Women often speak to The Glass Hammer about their ability to read the room as way of informing how they approach a meeting or having gut instinct around an idea that comes up. And when, for example, you are in a familiar setting or with a familiar person, your intuition can pick up subtle cues that something is off or amiss by noticing indicators that are not usually present. It can also guide you against making a wrong choice that presents unnecessary risk. Without gut instinct, and a sensitivity to somatic cues, we can fall into analysis paralysis.
  4. Gut instinct is NOT such a good indicator for decision-making at other times – such as in hiring and recruitment. A clear example for where gut instinct should not be trusted in decision making is in hiring and recruitment, when guts instincts (fast thinking) around the “right candidate” and “culture fit” or “likability” are usually just unconscious bias (such as affinity bias, anchoring bias) – especially related to race, disability, gender and sex. Within seconds of hearing speech, Yale found that we make snap perceptions on social class (based on speech patterns such as pronunciation), competence and pay package. We also like people who are like us in tone, body movements and word choices – and the things we like cast a positive halo over the rest of the interview. Assessments from unstructured and organic interviews, where managers go with their gut, have very poor correlation with job effectiveness and finding the most qualified candidate, because unconscious bias is rife and gut instinct is often rationalized.
  5. The quality of gut instinct is interrelated to emotional intelligence. Research has shown that people with lower EI tend to misread their own bodily signal and somatic cues, misinterpreting the warnings of intuition that would normally guide us against bad risk-taking and decision making. But just as emotional intelligence can be strengthened through intentional training, as we become more sensitive to our ability to read and discern different emotions, where they are coming from and how they influence us, so can we develop our gut instinct. Discerning fear from intuition is an important part of honing our ability to use gut instinct in decision making, as these can often be confused. People who are highly sensitive – and perceive, process, and synthesize information more deeply – often have stronger intuition but may also have learned to distrust and invalidate this strength. Like a muscle, intuition can be built up. Practicing using it through fast, decisive actions on relatively inconsequential matters to build up trust and your ability to emotional regulate through discomfort. By role-playing the outcomes of different decisions, you can also see if your intuitive-based decisions would be aligned with your highest values on the other side.
  6. Distraction from overthinking helps our intuition to weigh in on decisions. When processing a lot of complex and difficult to remember information around a big decision, the tendency can be to painfully overthink – going between all the pros and cons – or to make a snap decision to escape the pain of indecision. But research has found that there’s a value in allowing our minds to wander in unrelated activity, as the unconscious mind helps to sort through the seeds. Participants who were distracted by an unrelated activity after being presented with a bunch of information about a decision made better (and more intuitive led) objective choices than those who consciously weighed up options before making a final decision. Overthinking in a strictly analytical way can muddy your judgement. But in the pause, the unconscious mind can help to surface the gist from the information overload and improve the accuracy of intuitive judgement.
  7. Timing and context is critical and most people don’t know when to use their gut instinct. Because it’s intertwined with many other rapid processes happening in the brain (triggering, bias, memory), it’s critical to assess when to rely on gut instinct in decision-making and when not to, and most business leaders do not know the difference – not only that, but it’s the same for most doctors, therapists and other kinds of professionals.

All in all, gut instinct is a valuable aspect of processing that is bound to contribute it’s voice into your decision-making, whether you are going with it, weighing it up or fighting against it. The more you can learn about gut instinct, the more you’ll be equipped as a leader to use it – and not use it – wisely.

By Aimee Hansen

We’ve rounded up some of the most acute advice on elevating yourself to a leadership mindset, from the women leaders we’ve interviewed in our Voices of Experience leadership series this year.

1. Don’t Shy Away From Hard Truths

“To be a good leader, you need to be able to cheer your team on with all the good stuff. But to make changes and keep progressing, you also need to be willing to address the challenges and difficult matters,” notes Marcia Diaz of PGIM Real Estate. “I think people appreciate direct and honest feedback and ‘knowing where they stand.’”

2. Let Go of Certainty

“Women have a tendency to be very certainty driven, and they end up not taking as many risks and opportunities. It’s like that quote ‘doubt kills more dreams than failure ever will’,” says Monica Marquez of Beyond Barriers. “Women need to be much more open to taking the opportunity and embracing just-in-time learning, so they don’t rob themselves before they try.”

3. Keep Personal Fulfillment As a Priority

“Someone once told me that when your career takes off, something else is going to suffer. For a long time, I was convinced that you have to work very hard while other things would have to take a backseat,” says Anna de Jong of PGIM Fixed Income. “You are actually more successful when you understand what is really important to you and cultivate personal satisfaction, as well.”

4. Set Your Vision Ahead

“The more senior you get, the more you are responsible for steering and being able to see around the corner and anticipating the different challenges that you’ll face along the way,” says Katherine Stoller of Shearman & Sterling. “You get more experienced at identifying the problems you may be seeing tomorrow.”

5. Broaden Your Circle of Concern

“When I was subsequently promoted…I remember asking myself: am I willing to fight for my team, even to the extent that I may compromise my job? Am I willing to fight for my team for what is right?” say Geklang Lee of PGIM Real Estate, Asia-Pacific. “Only when I was prepared to do that, did I accept the role.”

6. Lead With the Space For Growth

“When you are hands on, you do things a certain way and tend to believe others should do it the same way. But people have different approaches, and it takes time to admit to yourself those approaches are fine, and so are the consequences,” says Silke Soennecken of Commerzbank New York. “You are supporting the growth of people by allowing them to also make mistakes. You’re going to support and guide them, but there’s purpose in delegating and giving others the opportunity to grow and shine in their own way.”

7. Don’t Just Manage, Inspire

“I would rather be a leader than manager. To be a good leader, you really do have to have a vision, a mission. I want people to feel inspired to get on board with what we’re doing and feel purpose and connection,” says Erika Karp of Pathstone. “Management is structural and systems and measures and accountability are critical. But I don’t love management as much as I love leadership.”

8. Model A Leadership that Gives Power Away

“One thing I learned through my community organizing training with Midwest Academy is this idea of leadership: that giving power away is how you grow a powerful movement,” says Caroline Samponaro of Lyft. “I focus on imparting that message to those I manage: how are we giving away power to build a strength of team and community that can be that much more successful?”

9. Know Your Network of Influence

“People often want to go directly to the key decision maker and say ‘get to know me’, but if you get to know the influencers of the key decision makers, you become an influencer in the organization as well,” says Natalie Tucker of Radioligand Therapy. “When joining an organization, this is a good first step for those who are more introverted and looking to quickly create positive impact on the business because you’re able to have honest dialogues on key matters. It’s about reading the organization, and learning about its people – not their title, but who they are, and their communication networks. Once you understand the communication network of an organization, you can navigate it well.”

10. Invite Being Challenged

“I’m completely open to, and actually encourage, my team telling me when I’m wrong. I invite them to convince me that I’m wrong. I love that!” says Grace Lee of S&P Global. “I want us to have the best ideas, and that’s only possible when we are all contributing, debating and challenging each other.”

11. Stay Grounded In Yourself

“Some people would say you shouldn’t necessarily point out or emphasize the difference,” reflects Nneka Orji of Morrinson Wealth Management UK,“but I think it was so helpful in terms of me knowing who I was and who I am, and being true to myself. Of course I wasn’t always as confident in this respect and I’ve grown a lot since, but being comfortable in your own skin, in terms of your own history and culture, is critical. As long as you know who you are, you know your motivations, your boundaries and you make decisions in line with these.”

12. Diversify Your Personal Board of Directors

“I realized the people I go to often are very similar to me, so when I go to them for advice, they’re probably going to give me what I want to hear,” says Leah Meehan of State Street. “So I have one person on my board who has been a friend for a long time, and he tells me ‘how it is’. He does not hold anything back, to the point it sometimes upsets me, but he’s helping me to move ahead; I need more of those people, to diversify my board.”

13. Stand Tall in Your Value

“The biggest thing I think I took away from mentors and coaches over the years was to learn to give a value to myself,” says Beverly Jo Slaughter of Wells Fargo Advisers. “External recognition is a wonderful thing, but we all have to learn to give recognition to ourselves, to recognize when we have done well, to celebrate our value and feel confident that we bring it to the table.”

14. Come From an Intrapreneurial Mindset

“So as I think of being an ‘intrapreneurial executive,’ I bring that same sense of acting like an owner to the organization I work for. I’m going to be constantly thinking about ways of improving the business,” says Linda Descano of Red Havas. “I act like I own it, as if it’s my investment. It’s working with that same sense of responsibility and drive to make it grow.”

15. Foster a Longterm Perspective

“It’s a long career and so easy to get wrapped up in the here and the now, especially when you start out,” says Emily Leitch of Shearman & Sterling. “But you really have to remember — when you feel overwhelmed, when you’re in a transaction and it’s all-consuming — you have to be able to ride those waves and think from a long-term perspective.”

By Aimee Hansen

People-clapping-1024x681By Nneka Orji

Resilience is important. The late Elizabeth Edwards, American attorney and health care activist once said: “Resilience is accepting your new reality, even if it’s less good than the one you had before.” In today’s world of relentless innovation, changing business models, increasing expectations from the workforce, and market surprises, accepting our new and evolving realities through resilience building is now more important than ever.

In a 2014 report by Sarah Bond and Dr. Gillian Shapiro, 99.9% of the respondents said that resilience was “important” to their career success with 56% saying it was “essential”. A separate survey over 520 executives across 20 countries found that 71% of them rated resilience as “extremely important in determining who to retain”. Yet resilience is hard; there is no recipe or quick fix to building resilience. While numerous surveys have found that resilience is a common trait amongst some of the most effective leaders – not just in business but education, politics and other fields – there is no simple handbook to guide aspiring leaders around how to develop resilience. Bond and Shapiro found that only 10% of their research participants felt that their organisations placed enough emphasis on resilience being a differentiating factor in career success. For business leaders looking to identify and develop talent this is important; future leaders who are able to deal with surprises and setbacks, learn key lessons and readjust in a dynamic landscape are more likely to lead effectively and ensure business success.

Women: the (slight) resilience edge

Bond and Shapiro set out to understand if there were any differences between the way man and women view resilience. Surprisingly, they found little difference; 62% of men said they wanted to be more resilient compared to 71% of women. Across both groups, 53% saw themselves as resilient “all or almost all of the time” in their workplace. This subtle difference is supported by the findings of the aforementioned Accenture survey; the leaders identified women as slightly more resilient with 53% reporting women to “very to extremely resilient” compared to 51% identifying men in this category.

While the report didn’t identify significant differences in how resilience is viewed, the researchers found that women were seen to be doing more to support their female colleagues in developing their resilience through specific programmes that broaden and enhance the roles and projects they are assigned, and preparing them for more senior positions. This is encouraging news given the recalibration of gender representation required at most organisations.

The resilient leader

So if both men and women want to become more resilient and better leaders, and women are actively supporting other women to become more resilient, why is it so hard for organisations to develop more resilient leaders?

This year’s Roffey Park report found that organisations need to focus more on “talent preparedness” – investing in a combination of formal and experiential development to address the leadership capability deficit. Aspiring leaders too, many of whom are millennials now, are looking for opportunities to become the best leaders they can be yet organisations are falling short of their expectations around development opportunities. According to a recent Deloitte survey, 63% of millennials believe that their leadership skills “are not being fully developed”.

It’s time for organisations and today’s leaders to act on this insight. Crises come and go, and understanding that the skills required to whether the storms are not just essential to future survival of organisations but also critical to personal development. The life coach and author Tony Robbins describes great leaders as those who “inspire themselves and others to do, be, give and become more than they ever thought possible.” We can all point to leaders who aren’t just good but great; they continue to lead and inspire despite the challenges thrown at them and seem able to bounce back even when it seems impossible.

Building up the resilience bank

The good news is that resilience is “learnable”.Steven Snyder’s HBR article highlights why it is so important to get it right and how others have done so in the past by maintaining a positive outlook, accepting that learning through challenging situations is part of the journey, and acknowledging that it will be difficult.

While there’s no handbook with all the answers, there are a few steps aspiring leaders can take to start building up their resilience bank.

Engage with resilient leaders: Business leaders have good reason to focus on resilience when designing leadership development programmes but also by encouraging senior leaders to share their war stories – the experiences and day to day challenges which help them build up their resilience. Of course aspiring leaders also have a proactive role to play in identifying and engaging with those leaders that inspire them to understand how they too can expose themselves to key developmental opportunities.

Practice mindful resilience: Managing challenging situations and demonstrating resilience requires a strong sense of self awareness and mental control. As Harvard Business School professor Bill George reaffirmed through his interview with the Dalai Lama, practicing mindfulness is a key part of building resilience. Some military schools have developed training programmes which focus on resilience building through mental strength exercises.

Be open to learning (and vulnerability): The founders of Global Health Corps (GHC), a non-profit organisation, wrote in last year’s Stanford Social Innovation Review about the importance of creating “vulnerable community” in building resilience – a community in which programme participants felt able to open up to their peers which facilitated the learning process. As for results, “85% of GHC alumni report that their fellowship experience improved their resiliency skills”.

Pick yourself up, dust yourself down, and keep going.

Career storms – the difficult project, the challenging market environment, the missed promotion – tend to come when we least expect them, so being able to see beyond the immediate challenge is key. It is how you choose to react to these situations that define your long term career success. Persistence and a continued commitment to learning means that we are better able to deal with these surprises.

In the words of one of the best known leaders – Martin Luther King Jr. – “the ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” It is our ability to bounce back from challenges and obstacles that will determine the extent of our success.The next generation of leaders deserve the chance to build their resilience and becoming more inspiring and effective leaders for future leaders.