Tag Archive for: culture

Op-Ed: 5 Ways Women Leaders Can Build a Respect-Rich Workplace Culture

,

Leaders Build RespectIn today’s high-stakes, high-performance industries, from finance and law to tech and consulting, one often-overlooked leadership skill can quietly make or break teams, productivity, and profits: respect.

Workplace incivility, or persistent disrespect, now costs U.S. businesses a staggering $2 billion per day, according to Gallup estimates. That’s not just a human problem – it’s a bottom-line problem. A Harvard Business Review study found that 50% of employees who experienced workplace incivility reduced work effort, and 12% left their jobs.

And for women in leadership roles, the stakes are sometimes higher. When we lead, we’re often scrutinized more harshly and held to different standards. But we also have a powerful opportunity to model a leadership style that encourages loyalty, psychological safety, and measurable success.

As the former CEO of Syms Corp., the first off-price retailer of its kind, I learned early on that cultivating respect wasn’t a luxury. It was a leadership imperative. In a male-dominated industry, I rose to become the youngest female president of a company listed on the New York Stock Exchange. And I did it by building a culture where people felt seen, valued, and heard. That’s still rare. But it shouldn’t be.

In my upcoming book, Leading with Respect, I argue that creating a workplace grounded in dignity is no longer optional – it’s the most sustainable way forward in today’s anxious, fast-moving professional landscape. With 31% of employees feeling disengaged, according to Gallup, now is the time for leaders to focus on improving performance, collaboration, and retention.

Below are five ways women executives can lead with respect and reshape the cultures they’re part of, from the top down.

1. Set the Tone Early and Often

Respect starts at the top. Leaders who model respect and inclusion empower others to do the same. If you ignore microaggressions, tolerate dismissiveness, or let egos dominate meetings, your silence sets the tone. So does your presence.

Whether you’re onboarding a new analyst or presenting to the board, show up in a way that centers clarity, presence, and attentiveness. Respect isn’t about being “nice” – it’s about creating space for everyone to contribute meaningfully.

In team meetings, implement a simple practice of rotating who leads or facilitates. This democratizes airtime and signals that hierarchy doesn’t override value.

2. Listen Like It’s a Leadership Skill (Because It Is)

Too often, leadership is associated with speaking. But in high-performing firms, real power comes from listening. Employees, especially those in early or marginalized career stages, might not volunteer truth unless they trust you’re genuinely open to hearing it. And we know women are interrupted 50% more often than men in professional settings, so let’s interrupt that pattern with active listening. This also builds psychological safety, which makes employees feel more comfortable. When people feel heard, they stay engaged. When they don’t, they quietly check out.

Replace “Any questions?” with “What’s not clear yet?” or “What am I missing from your perspective?” These prompts unlock better dialogue and better data.

3. Respect Boundaries – Yours and Theirs

Respect also means knowing when to pause. In industries where overwork is normalized (“hustle culture”) and availability signals loyalty, boundary-setting can feel risky. But leaders who respect their own limits model sustainability. And those who acknowledge their team’s personal and professional boundaries earn deeper trust.

It’s especially vital for women leaders to reclaim time and enforce boundaries as part of workplace culture, not despite being ambitious, but because of it.

Normalize “focus hours” on team calendars. Publicly support people who decline late meetings or take full parental leave. Set the example without apology.

4. Reward Integrity Over Optics

Too often, loud performers get the spotlight while quiet excellence goes unnoticed. If your culture rewards only visibility, you risk alienating the very people who keep your business running with consistency and integrity.

Women leaders are uniquely positioned to challenge performative cultures by rewarding substance over showmanship. Promote those who lift others, not just themselves.

In performance reviews, build in metrics for collaboration, mentorship, and ethical decision-making, not just revenue or output.

5. Be Explicit About Inclusion and Act on It

Don’t assume that respect will trickle down. Cultures of inclusion must be intentionally built. That means regularly reviewing who’s in the room, who gets airtime, and who’s being overlooked.

When women in leadership elevate others, especially across lines of identity and background, we disrupt exclusionary systems that thrive in silence.

Create sponsorship programs, not just mentorship ones. Advocate for underrepresented voices when promotions, stretch projects, or visibility opportunities arise.

Respect Isn’t Soft; It’s Smart

In the boardroom, courtroom, or C-suite, respect is not a sentiment. It’s a strategy. And while it costs nothing to implement, it pays dividends across every business metric that matters. According to Deloitte, leaders who model respect and inclusion significantly outperform those who don’t.

For women in leadership, leading with respect is also a form of defiance. It says: I don’t have to emulate toxic models to succeed. I can build something better, and I can bring others with me.

In a world where too many companies are quietly cracking under the weight of incivility, women executives have the power and responsibility to lead differently. To lead with respect.

By: Marcy Syms is a social entrepreneur, philanthropist, and the former chair and CEO of Syms Corp., the first truly off-price retail chain in America. Her forthcoming book Leading with Respect: Adventures of an Off-Price Fashion Pioneer (Citadel // August 26, 2025) explores how respect-focused leadership fuels performance and purpose in today’s workplace.

(Guest Contribution: The opinions and views of guest contributions are not necessarily those of theglasshammer.com)

/by

2019 Workplace Predictions

,

diary, predictions

Guest Contribution by Fierce Inc.

An increasing number of fledgling workers are currently being thrust into the spotlight as baby boomers retire and millennials and Gen Z increasingly take over the majority of new jobs.

Many companies are at a loss with how to properly deal with this change and the publicity that comes with it. What makes matters worse, many suffer from a “culture of nice” and have complicated organizational structures, which only perpetuates business problems and proves detrimental to the bottom line. A survey Fierce conducted found that over 40% of leaders felt their organization suffered from “terminal niceness,” valuing politeness over the pursuit of the best ideas and perspectives.

Based on our conversations with current and potential clients — after thousands of hours of conversations and learning about their concerns, unique challenges and goals — we’ve developed the below five trends that we predict will be key to organizations of all sizes in 2019:

Increased accountability for corporate bad behavior. We’ve all seen the news: companies seem to be plagued with worsening scandals, dubious leadership practices and unethical decisions at a near constant rate. Moving forward organizations will internally face these issues head-on, as they happen. No longer will they be swept under the rug or ignored altogether. To get in front of some of these potentially negative stories and to ensure they know what happens within their companies, leaders will work to gain a deeper understanding and connection to the people who make up their organization. This means the popularity of employee training and engagement programs will rise and cover a wide range of topics such as diversity, unconscious bias, ethics, and inclusion.

Fewer organizations will suffer from a “culture of nice.” In these “overly nice” environments, no truly productive feedback is given. People are afraid to disagree or speak up, refuse to address problems and rarely challenge the status quo. A culture of “nice” lends itself to a host of challenges including lack of trust, higher turnover, and lower productivity—none of which are actually “nice.” As organizations continue to improve their conversations skills as it pertains to feedback, and as younger workers vocalize their desire for more frequent feedback, the number of organizations who suffer from this type of culture will decrease in the coming year.

Generation Z will no longer be ignored. An estimated 61 million Gen Zs will apply for jobs in the U.S. next year, many entering the workforce for the first time. However, organizations are only spending 4% of their resources on training those less than 25 years old, according to IBIS. Organizations will be forced to adjust to this new reality in 2019, and in order to be successful, will need to find innovative ways to invest more heavily in their training from the get-go. Fierce believes the New Year will be an area of growth in this regard, as organizations figure out the best way to engage with this new generation. A part of this will no doubt be providing the right resources to this tech-savvy generation to help them succeed both in the short and long term.

Companies will move away from hierarchy and towards more agile teams. Organizations are starting in earnest to understand that strategic alignment is key to their success, and the best way to achieve it is to ensure the company is flexible and responsive at every level. There will be a shift away from teams interacting only at the highest echelons within an organization and towards a more integrated and collaborative approach. With this shift will come an increased need for communication skills, as it will be imperative that managers are well-versed in both delegation and decision making. By empowering teams with greater opportunities for collaboration, 2019 will result in higher productivity and employee engagement.

Progress will be made on digital transformations. While most organizations have been slowly integrating digital components across many areas of their business, 2019 will be the year where real progress is made. Organizations will spend more time focused on truly understanding the needs of the end user—be it employees, clients or customers—and in turn, work with their IT departments to ensure these needs are being met. Innovation is no longer a luxury; without adopting and staying on top of digital trends, organizations will become obsolete.

When we look back a year from now, how successful company leaders are at addressing these themes will come down to a key component — the strength of their conversations. The skills leaders have in addressing issues, assessing concerns and finding solutions all come down to one simple thing: how well an individual can communicate and connect with those around them.

Guest contributions express views of their own and are in no way affiliated or endorsed by theglasshammer.com

/by

To Allow Women to be Leaders, We Need to Change the Culture

Speaker-hands-upIt would be hard to argue that there has ever been a better time to be a professional woman, but despite making up close to 50% of America’s workforce, women are still very under-represented in executive roles (just 5.2% of Forbes 500 CEOs are women). Smart companies that understand the value of diversity and well-read hiring managers know that female-led companies are often more productive and financially stable. Yet women continue to be a scarcity in boardrooms and corner offices around the country. Visionaries like Facebook’s Sheryl Sandberg, and scholars like Harvard’s Dr. Hermina Ibarra posit that the lack of female leadership has less to do with the paths available to the modern woman, and results more from the context in which these women are expected to learn to lead.

Read more

/by

Intrepid Woman: Patricia Kozu, Executive Director, Ascend

,

Patricia Kozu“My career would appear to be random but in reality it is not; the common thread is leveraging strengths,” says Patricia Kozu, executive director for Ascend, a membership organization that serves 60,000 pan Asian members through 17 professional chapters and 30 student chapters.

After studying math and quantitative analysis, Kozu pursued a job in technology, which she followed up with stints covering a diverse landscape of functions — operations, finance, marketing, product management and business development. And not only were the functions diverse, so were the industries — from telecommunications to consumer packaged goods to financial service. Now she is in the world of nonprofits, which had been her ultimate goal, joining Ascend November 2014.

“I wanted to have the most well-rounded background possible when I entered the nonprofit world where generally we need to wear many different hats,” Kozu says, describing her path.

Ascend’s goal is to help Pan Asians at all phases of their career develop and achieve their leadership potential. According to Kozu, “From students looking for their first job to executives who want to be on corporate boards, we make it easier for them to get involved and benefit from our programs and give back to the community.”

Having just joined the organization, Kozu has a plan in place. “I’ve always been proud when I implement new ideas or find new ways to do things,” she says, adding that her technique is to find the low-hanging fruit to start off with immediate results, then look for opportunities farther out. So, for example, she knows that Ascend, which is celebrating its 10th anniversary, wants to grow its reach but first they have to make sure the infrastructure is up to speed, that the databases and what they use to support members are in place and are strong.

Culture and Gender are Not Invisible

As a third-generation Japanese Asian American, Kozu began her career assuming her gender and ethnicity weren’t relevant, because of her education and experience. “Since I’d worked at brand name companies and had always been focused on professional development, I saw myself as a competent executive. But I soon learned that others bring their own narrative to my story and might see me first as Asian or as a woman. Now, I see that my Asian heritage is an important part of who I am and others can benefit when I share my experience.”

Right now, she’s proud to be releasing results of Ascend’s latest research project called Hidden in Plain Sight, which sheds light on culture and gender. The results are derived from data from six Silicon Valley companies that made their data public. The final analysis was that race has an even bigger impact than gender. She says they found that white men and women have a higher ratio of leadership roles than Asian men, and Asian women have the fewest. She also notes that less than 2 percent of Fortune 100 board seats are held by Pan Asians, and less than ½ of 1 percent of philanthropic dollars go to Asian organizations, even though Asians are the fastest-growing segment of the United States.

“Ascend is shining a light on important issues and providing recommendations,” Kozu says. “We want to continue to move the needle and demonstrate the value of embracing diversity and inclusion. When there’s diversity at the decision-making table, both in gender and culture, the decisions are better.”

Celebrate the Differences

For women beginning their careers, Kozu advises that they make an effort not to blend in; but rather to leverage their differences. She cites Madeleine Albright and her penchant for colorful pins that would spark conversation. “I’ll see a group of young women all dressed in their black suits and I want them to know it’s ok to celebrate your own individuality.” And, of course, she adds, it’s not just about appearances. Speaking up with that different voice is beneficial for the individual and the organization.

Along with Ascend, women-focused organizations can help. Kozu joined the well-established Financial Women’s Association in the 1980s but believes that an organization like Ascend is very relevant and knows it would have been beneficial earlier in her career.

She urges women to consider using volunteer work at nonprofits as an excellent way to develop their skills and leadership techniques.

Each Ascend chapter has officers and committees so there are myriad ways to try something new, whether it’s learning more about marketing or fundraising. “There is always something to learn, and you never know how your volunteer work can help in your business life,” she says.

Kozu notes that she was able to make the move from the corporate to the nonprofit world by honing her skills as a volunteer providing mentoring, tutoring and then as a board member at a variety of nonprofits.

Mentoring also helped make her a better manager, since the questions her mentees ask offer insight into their perspective as young people entering the work force.

“The message I like to give is that it’s not a one-way street. I’ve learned so much from the women I have mentored, and stay in touch as they move on in their careers.”

Diversity includes age, of course, as well. “I am inspired when I see men and women reaching across generations to share their stories.”

Currently, Kozu continues her volunteer work as a member of the steering committee for the Asian Women Giving Circle, where they fund art projects devoted to social justice issues, such as violence and bias.

“We can talk about these issues all day, but that only appeals to the head. Having an arts project that shines light on these issues and appeals to the heart as well can be so powerful.”

By Cathie Ericson

/by