At a time when some of the world’s largest economies are faltering, and when traditional industries are losing steam, many are turning their eyes to technology as a potential saving grace, in the hope that it will provide the jobs, revenue, and innovation that are so sorely needed.

But technology has its own challenges: namely around attracting and retaining top talent within the industry. And, like other male dominated fields, it faces a particular challenge in the retention of women. Not only are fewer women starting out in this field, but as pointed out by the National Center for Women & Information Technology in the report “Women in IT: The Facts,” of the few who enter, many will leave.

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It is my pleasure to publish this piece of research focusing on the experience of LGBT women who work within the UK’s financial and professional services industries. We aim to explore the perceptions, realities, and trends around how women interpret their environment whilst at work.

Our respondents to this UK survey are mainly readers of TheGlassHammer.com, some of whom attended our 2012 event “Managing Multiple Identities: Being Out at Work,” which was held in London. Our methodology was both qualitative and quantitative for this research and we formed questions around the following hypothesis:

“Competence assumed and compensation being equal, LGBT employees feel more engaged at work if they are shown increased organisational and managerial support.”

This approach to our research is very much at the core of the work we do at Evolved Employer. We engage with clients to examine and improve organisational culture and work with leadership to increase competency around diversity and inclusion issues so that talent and business strategies can be successful. After all, if culture can be defined as “the way we do things around here” then it is critical for leaders to understand how to engage and include different types of people. This has been shown to increase performance and engagement and this is the business case for diversity work.

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I am delighted to welcome you to our first in the series of reports on Managing Identities at Work. This report focuses on “Being out at Work” and we look at the LGBT experience through a gender lens. By conducting research and hosting career panels exploring career challenges for certain talent groups, such as LGBT employees, we aim to shed light on what companies can do better for diverse high performers.

After all, if culture can be defined by “the way we do things around here” then it is critical for leaders to understand how to engage and include different types of people so that every individual in the firm can bring their best selves to work. This research report is the first of its kind to explore specifically the workplace perceptions and experiences of professional lesbians in financial and professional services.

The Glass Hammer is perfectly placed to examine deeper issues around gender and identity at work and our goal is to empower women of all types to advance in their careers. Our research arm, Evolved Employer, is working hard to benchmark diversity so that the industry as a whole can better understand how to remove and reduce systemic biases. In my opinion, it is only when we work in this manner that we can truly further the dialogue around diversity – to start leveraging diversity as a business driver. Achieving inclusion is a cultural change project; changing culture is only possible when led with a vision and backed by compliance, not the other way around.

The most striking finding from this report is that many women, despite being out to everyone, are still uncomfortable in their immediate environment and would like their company to do more education around LGBT issues. Reassuringly, several companies were recognized as going above and beyond in their efforts to ensure organizational and managerial support, reinforced with strong networks and programmatic solutions.

I hope that you enjoy this whitepaper and share it with leaders, managers, employee networks, straight allies, and LGBT employees alike.

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It seems like today women are better positioned than ever before to rise to leadership roles in technology. Not only do companies have many kinds of support structures in place, such as women’s networks and leadership development courses, but there is an increasing number of women at the top who can serve as role models or inspiration. Externally, groups like the National Center for Women & Information Technology (NCWIT), the Anita Borg Institute for Women and Technology, Girls Who Code, and other organizations aim to support women in the industry and increase the percentage of women entering the tech space as well.

Nevertheless, women are still a distinct minority in the technology workforce – and an even smaller proportion of corporate leadership. In the 1980s, women represented a peak of between 35 and 40 percent of the computing and information technology (IT) workforce in the U.S. By 2011, that percentage dropped to about 25 percent, according to NCWIT. This coincided with a decrease in the percentage of women majoring in computer science degrees in college.

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