Voice of Experience: Laurie Carroll, Managing Director and Index Specialist at Mellon Capital

This week we are profiling amazing women in investment management ahead of our annual career panel event on the 5th November for women in the industry who want to make it to the top.

sm_carrol_laurieBy Michelle Hendelman

In 1989, Laurie Carroll became a breast cancer survivor. “Being a breast cancer survivor in a male dominated atmosphere was hard, but it motivated me to work even harder and embrace every challenge,” said Carroll, “and I had a lot of supportive male colleagues around me who understood what I was going through.”

Laurie Carroll graduated from Seton Hill University with a degree in Business Management. At the time she attended, Seton Hill was a women’s college. “I wish I knew at the time that I wouldn’t necessarily be accepted in the business world,” said Carroll. “Within my family, and within the tight knit community at Seton Hill, you were never told that you couldn’t achieve something,” she added.

“That was really eye-opening for me. For example, when I started at BNY Mellon over 20 years ago, I wasn’t invited to the investment management meeting even though I was managing money,” Carroll said. “This has changed,” added Carroll. “Women are more involved and they are moving higher within the industry.”

Career Path

“When I graduated from college, Pittsburgh did not have the strongest job market, so I bought a one-way ticket to Houston where some of my family members lived,” said Carroll. Within three days Carroll found a position at an up and coming investment management firm called Aim Management. “I was hired to do basic office work,” recalled Carroll, “but that is how I got my start in the industry. I was about the 20th person to be hired at the company, which was later sold to Invesco.”

Carroll learned the business of investment management by being proactive and taking advantage of opportunities to advance her career whenever she could. She explained, “Whenever someone left the company or something changed, I asked to take on the new role or task. This is how I moved up in the business.”

After five or six years of working in the investment management industry in Houston, Carroll moved back to the Pittsburgh area when she accepted a position at one of the first investment management divisions at BNY Mellon. Since then, Carroll has worked in several investment management subsidiaries of BNY Mellon. “I am proud of the flexibility I have displayed throughout my career,” said Carroll, “and I am proud of the great teams I have had the opportunity to manage.”

Another career highlight Carroll noted as critical to her professional development was the international assignment she accepted a couple of years ago, to live and work in London. “I knew working abroad would be challenging on both a professional and a personal level. There is a different atmosphere and a different way of doing things, so I had to learn how to fit in to that culture,” said Carroll.

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Voice of Experience: Robin Cohen, Partner, Kasowitz, Benson, Torres & Friedman

sm_robin_cohenBy Michelle Hendelman

“I knew very early on that I wanted to be a lawyer, but the path to where I am today was somewhat accidental.” Robin Cohen fell in love with law in elementary school when she participated in a program that gave her the opportunity to get firsthand experience in the legal field. “Students were able to leave school twice a week and do something that you were interested in pursuing later in life. I worked downtown in a common case court where the judge tried a lot of criminal cases.” This experience served as the foundation for Cohen’s bright future in the courtroom.

Career Path

Cohen left law school unsure of the career path she wanted to follow, but she very quickly developed a passion for litigation. “When I got my first assignment, and was told it was an insurance case, I assumed I would be representing the insurance company, but in fact I was representing the policyholder,” said Cohen. She continued, “This really fit my personality. I enjoyed being the plaintiff and moving litigation forward.” Since then, Cohen has been a key player in the insurance coverage area, representing big organizations in complex, and sometimes even groundbreaking cases.

The last trial Cohen prosecuted in December definitely stands out to her as one case of which she is particularly proud. “The trial team consisted of attorneys I have practiced with for a very long time. We work together like a well-oiled machine. It was a complex case and the jury came back within five hours and found in favor of our client.” She continued, “From the culmination of all the mentoring work I had put into the team, I was so proud of them and the success we achieved.”

Another source of pride for Cohen in her career came when she was about seven or eight years out of law school and an important client asked her to be lead counsel on a big environmental coverage case. “I was very young to be doing this,” recalled Cohen, “and it was one of the first environmental coverage trials in the country. The client so was happy with the outcome of the trial, they gave us a party at the Rainbow Room. And it was as a result of that case that I was able to develop so many clients.”

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Voice of Experience: Hilarie Bass, Co-President, Greenberg Traurig

sm_bass_hilarieBy Michelle Hendelman

Hilarie Bass, Co-President of Greenberg Traurig, emphasized the importance of defining your personal level of success and mapping out a career path that will enable you to get to that level.

According to Bass, all lawyers should look at their careers through a long lens. “Think about what you want to achieve in five years and create a vision for what that definition of success will look like,” explained Bass. “Being a really good technical lawyer is a precondition to any level of success in the practice of law. That being said, technical ability in and of itself is not enough,” she added.

Career at Greenberg Traurig

Bass has a unique career path in that she has spent her entire career at one law firm. “I came to Greenberg Traurig as a summer associate, accepted a job offer on the spot, and have been here for my entire legal career,” explained Bass. She became a shareholder in 1987, and in the mid-nineties Bass became the head of the Miami Litigation Group.

After leading the litigation group in Miami, Bass spent eight years as chair of the Global Litigation Practice for Greenberg Traurig. She then became Global Operating Shareholder for three years, which gave her the unique opportunity to work with the chairs of all the practice groups at the firm.

Since February, Bass has been getting up to speed in her new position as Co-President. “In this role, I have a lot more opportunities for interaction between our lawyers and our clients,” said Bass.

“The achievement I am most proud of in my career, outside of practicing at Greenberg Traurig, is having served as the chair of the ABA litigation section, which is the largest section of the American Bar Association.”

She continued, “The other moment I am proud of is my work on a pro bono case in which I represented two foster children that led to the finding of unconstitutionality of the statutes that prohibited gay people from adopting in the state of Florida. We raised the legal issues from the perspective of two fit children rather than the adopting parents.”

“It was great to be able to use the law in the way I have always thought about it,” Bass said, “which is a tool for social change.”

Currently, Bass is approaching the end of almost four and half years of litigation in a major case involving Chinese drywall. She explained, “Post-Katrina, it made economic sense to import drywall board into the US. Between the real estate boom and the post-Katrina reconstruction, there was a high demand for drywall. As it turned out, the imported drywall contained an excessive amount of sulfur, which will deteriorate anything made of copper or silver in the house.”

Bass continued, “I represented many of the big public builders across the country who repaired their homes on behalf of their homeowners. We have had a lot of success reaching settlements with various parties. I am glad we are coming to a positive end on this case.”

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Voice of Experience: Kelly Brennan, Managing Director, Securities Division, Goldman Sachs

Kelly BrennanThe Glass Hammer is celebrating Hispanic Heritage Month by featuring profiles of Hispanic Women Business Leaders all week long!

Kelly Brennan, Managing Director in the Securities Division at Goldman Sachs, graduated from UC Berkeley with a Liberal Arts degree and a minor in Biology. Her intention at the time was to follow the Pre-Law or Pre-Med track. Instead, Brennan decided to go to the financial industry right out of college when she accepted a position as a junior trader at Susquehanna Trading Group.

“I was one of three women in the incoming class of fifty-five people,” recalled Brennan. She continued, “As a junior trader, I was the only woman at the desk and I learned pretty quickly that instead of trying to fit in by thinking and acting like the men, I could have a true competitive advantage by approaching things in a slightly different way.” As a woman in this male-dominated culture, Brennan realized that she could bring a unique perspective to the table.

Brennan noted, “I learned very early how to lead with content and this has helped me at every level of my career, from being a junior trader to more senior roles.”

At Susquehanna International Group (SIG), Brennan moved her way up the ranks from assistant trader to trader, eventually becoming the only female specialist at SIG on the NYSE. In 2005, Brennan joined Goldman Sachs as an Associate in the Prime Brokerage area on the Securities Lending desk. She was promoted to a Vice President in 2006, and then to Managing Director in 2010.

Brennan pointed out that throughout her career there have been many small achievements as well as a few very poignant moments. “One of the proudest moments of my career happened earlier this year when I returned to work after my first maternity leave. I heard a lot of feedback about how my team had really stepped up while I was out. It was rewarding to hear that the team that I helped to recruit, train, and mentor had not just survived while I was out but managed to push the business forward and excel in my absence. It was validating to see that my role in that was valued and acknowledged.”

The evolution of technology and its application to the trading world is one thing that excites Brennan about the future of financial services. “It leaves a lot of room for innovation in trading and thinking about how we communicate information to our clients via a whole new mechanism of technology that we haven’t seen before in the industry,” said Brennan. She is enthusiastic about building new trading platforms based on new technologies.

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Voice of Experience: Yvonne Garcia, Senior Vice President and Global Head of Client Solutions, Investment Manager Services, State Street Corporation

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The Glass Hammer is celebrating Hispanic Heritage Month by featuring profiles of Hispanic Women Business Leaders all week long!

yvonne_garciaBy Michelle Hendelman, Editor-in-Chief

Yvonne Garcia, Senior Vice President and Global Head of Client Solutions for Investment Manager Services at State Street Corporation, wishes she understood the value of professional networking and the reward associated with giving back early in her career. Although the knowledge of these important factors came along with experience, Garcia is building a strong foundation for her career on these professional tenets.

She explained, “It is at this point that it truly sinks in that you need to have access to resources, connections to decision makers, and supporters, as they will be critical throughout your professional and personal journey.”

Garcia is a true example of a professional woman who is being proactive in making sure future generations have access to the resources she identified as being so valuable to career advancement at any level. In addition to her SVP role at State Street, Garcia also serves as the National President for ALPFA, the largest Latino Professional Business Organization in the United States.

Career Path

Prior to joining State Street, Garcia served as the Director in Marketing and Distribution Strategy for Liberty Mutual’s Agency Corporation. In this role, she had the opportunity to contribute to the growth and development of new products and channels. Additionally, she was responsible for organizing a global team to ensure that all team members were delivering a consistent message true to Liberty Mutual’s brand.

Previously, Garcia also served as Vice President for Bank of America’s China Construction Bank Strategic Assistance. In this role, Garcia, along with her team, successfully created and implemented over eighty wealth management centers all throughout China. As a fully certified Six Sigma Black Belt, Garcia develops and adheres to well-planned processes and strategies and prides herself on delivering value to her clients at State Street using new approaches that are not typical within the financial industry.

In her current role at State Street, Garcia is primarily responsible for developing new client relationships, deploying cutting-edge technology and operational processes, and delivering complex consulting engagements for existing and potential State Street clients. She formulates client-focused strategies that enhance ROI for the prestigious list of the global clients she serves and creates business value for State Street.

She is particularly excited about the internal and external opportunities associated with operating a global business. Garcia said, “One area I am interested in right now is how to foster corporate cultures that encourage intelligent risk-taking behavior and how best to lead that change and get others to realize the necessity of this given the global shift in demographics (i.e. age, culture and ethnicity).”

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Voice of Experience: Deborah Hammalian, Chief Compliance Officer, ING U.S. Investment Management

debbie_hammalian_ingBy Melissa J. Anderson (New York City)

According to Deborah Hammalian, Chief Compliance Officer of ING U.S. Investment Management, setting career goals can help propel you forward. “Select a few goals and map the path for each. Identifying the path is a very powerful advantage toward reaching a goal.”

But, not everyone starts their career with a clear goal in mind – Hammalian included. Even still, she says, don’t stand still. “Have a clear goal, but don’t stop if you don’t.”

Hammalian began her career as a product support specialist, and her desire to grow and learn brought her to the legal and compliance world. Then, within a few years of starting out, her industry was in turmoil and her company was facing a huge round of layoffs. Nevertheless, she stayed flexible, and found a niche that suited her well. “My ability to adapt to and manage change has been a key to my professional growth,” she said.

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Voice of Experience: Deborah Lorenzen, COO, BK University, BNY Mellon

deb_lorenzen_smBy Michelle Hendelman, Editor-in-Chief

Deborah Lorenzen, COO, BK University, BNY Mellon, recently celebrated her 20th anniversary with BNY Mellon. This milestone is enriched by a career that has been fundamentally involved in the growth, development and enrichment of the company’s structure, business strategies and corporate culture.

Lorenzen has taken on roles in many different disciplines, locations and business units at BNY Mellon including special projects, program management, and Corporate Trust. She’s worked in San Francisco, New York, Edinburgh and London. Now in her latest role as COO of BK University, Lorenzen hopes to be part of an exciting new era of transformative change at the global financial services company. BNY Mellon provides services and solutions across the investment lifecycle.

The roots for BK University and Lorenzen’s involvement in the project were actually planted in the late nineties when she received an unexpected phone call at her desk. “One day my phone rang and it was Gerald Hassell, who had just become president of the company. He was calling because he wanted someone who could figure out how to launch a corporate University. And it took some time to get here, but I am now the COO of BK University. At the time, we weren’t ready for this on an institutional level, but now we are,” recalls Lorenzen.

On Defining a Career Path

When she looks back at her career path, Lorenzen agrees that it was not the most linear. However, she feels that her deep vault of experiences is what has shaped her and prepared her for her current role. Lorenzen said, “My interests are in how we run this company and becoming part of the leadership team that helps drive this company forward. Perhaps there could have been a more direct career path, but for me it was really important to understand a number of different disciplines and to be a more effective and well-rounded leader with the perspective to go along with the global nature of our business.” She continued, “Every single opportunity I took has helped me to understand our business more deeply.”

For Lorenzen, taking advantage of the opportunities presented to her throughout her career has contributed to her success at BNY Mellon. “I believe the greatest risk you can take in your career is to stand still,” said Lorenzen, “You have to move and you have to put yourself out of your comfort zone because that is the only way you learn. You don’t regret the things that you do. You may regret the things you don’t do.”

Impacting the culture of her company in a positive way is something that has always been a source of pride for Lorenzen. “One of the things I am most proud of is the time that I have spent connecting people,” explained Lorenzen. “I once spent six months in Edinburgh working with 400 employees of a business we had just acquired. I helped them understand how we got things done in this organization and explained the culture of our company. I enjoy making those linkages for people so that they can be more successful.”

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Voice of Experience: Susan Lawson, Vice President, American Express Digital Technologies

susan_lawson_amexBy Michelle Hendelman, Editor-in-Chief

For Susan Lawson, Vice President, American Express Digital Technologies, her career path in technology wasn’t exactly linear, in that she did not major in technology nor pursue a career in tech directly after school. However, when she decided that technology was the industry in which she wanted to establish her career, she returned to school to complete her bachelor’s and master’s degrees in Computer Science. Susan explained, “I went into the aerospace industry to build flight simulation artificial intelligence systems.”

Susan leveraged the power of networking when she made her move to American Express. “I was based in Houston at the time, and established a great professional relationship with a person in my company working on artificial intelligence in Phoenix,” she said.

She continued, “He moved to American Express where they were building a new team to develop expert systems. He thought of me, recommended me and recruited me to work for American Express.”

Career at American Express

Susan came to American Express to work on expert systems and eventually transitioned into the Advanced Technology Group within the company. “We were focused on exploring new technologies being developed at the time that American Express could really benefit from. This was at the time that the World Wide Web was just getting started, so there were a lot of opportunities in that space,” said Susan.

Since the technology was so dynamic and critical for American Express’ business, the company created a separate group, as an extension of the Advanced Technology Group which became the Internet Development Group. Susan joined the web group and began developing secure internet capabilities globally for American Express.

“I have spent the majority of my career in the interactive and digital domain, which of course has expanded into mobile technologies and other interesting areas,” said Susan.

She is especially proud of the work she did early in her career supporting the international businesses of American Express. “Getting these markets established with secure websites for cardmembers was a breakthrough for American Express, and I love it when the work I do makes a big difference for the company. It’s exciting and very rewarding,” said Susan.

According to Susan, another highlight in her career was co-leading the complete re-architecture of American Express’ website, which supports millions of cardmembers every day. “This was a huge team, leadership, and technical endeavor that was extremely successful,” explained Susan.

Currently, in addition to research and development of new interactive and payment capabilities, Susan is spending a lot of time advancing collaborative development methodologies at American Express.

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Voice of Experience: Debra Danielson, SVP M&A Strategy and CA Distinguished Engineer, CA Technologies

deb_danielsonBy Michelle Hendelman, Editor-in-Chief

Debra Danielson, SVP M&A Strategy and CA Distinguished Engineer, CA Technologies is committed to making sure that future generations of women in technology have access to the opportunities that will help them advance their career.

This is why she is actively involved in a number of programs at CA Technologies to promote the advancement of women. Danielson said, “I was tasked, along with three other women, to develop a Women in Technology organization within CA to create a forum for networking within the community. This group also provides a foundation for mentoring.” She continued, “It started out as a grass roots organization that has become formalized over the last year.”

Career Path

Danielson started her career in technology as a software developer for Applied Data Research. “The first fifteen years of my career were pretty straightforward,” said Danielson, “I had increasing responsibilities in engineering and then entered management for ADR and Computer Associates, which acquired ADR around 1988.”

During that fifteen year period of her career, Danielson spent a lot of time focusing in integrated development environments creating technologies that would improve the developer experience. “We did a lot of interesting work in introducing multimedia into the developer experience, which was new and exciting technology at the time in the mid-eighties,” recalled Danielson.

After fifteen years of concentrating on the developer experience, Danielson switched gears when she began to think more about the quality of the end user experience. “We needed to rethink our end user experience,” explained Danielson, “So I ended up bringing user centric design and usability into the organization. It was critical to implement a sense of continuity across all of our products since our end users were becoming more generalized and less specialized.”

This focus on improving the end user experience associated with CA’s products led Danielson into a series of roles overseeing the coming together of technology designed to create a broader solution applicable across all of the unique products offered by CA. “For a couple of years, I helped transform CA from a company that delivered point products to a company that delivers integrated solutions that are consistent with one another,” explained Danielson.

CA’s executive management team then introduced the idea of building an organization within the company that would create a stronger and more dynamic technical community, according to Danielson. “I was appointed as one of the charter members of this think tank whose purpose was to push the boundaries within CA and leveraging the scope of the technical talent we had within the organization,” said Danielson.

She continued, “After a couple of months, we formally structured the think tank and I was elected the first president of the Council for Technical Excellence, which was responsible for developing a creative and innovative technical community, and bring our innovation and organic exploration to a next level.”

According to Danielson, the Council for Technical Excellence set the tone for the strategic transformation that has taken place at CA Technologies over the last five to eight years. She added, “One of the key roles I have been able to play within the organization is to take a look at the forces within the ecosystem, identify factors placing stress on that system, and develop a strategy for where the organization needs to be going.”

For the last couple of years, Danielson has been working on mergers and acquisitions and corporate strategy at CA, mostly focusing on bringing inorganic innovation into CA. “I look at technology from startup organizations and other companies and make an assessment about the value of that technology. This is hugely rewarding because it allows us to accelerate the impact that we have on the business.”

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Voice of Experience: Jane Moran, Global CIO, Thomson Reuters

jane_moranBy Michelle Hendelman, Editor-in-Chief

Jane Moran, Global CIO, Thomson Reuters has been working in Information Technology in the finance sector for the last 25 years, but it is not where she started out. “After college I became a business analyst for a venture capital firm where I learned that my skill set was better suited to networking our office. I became known as the go-to person who could fix any PC or server,” recalled Moran.

The president of the company, who Moran had the opportunity to work with directly, recognized her ability and sponsored her to take computer science classes. This set the foundation for Moran’s career in tech as she went on to earn her MBA with a focus on IT from Boston University. Moran then went on to work for a consulting firm, where she spent five years developing portfolio management and trading platforms for financial institutions.

“I consulted for about eleven years, but when I was pregnant with my second child, I couldn’t continue to travel for work as much. I ended on a consulting assignment for a small dotcom firm in Boston and they actually offered me a CIO position, which I accepted since it was based in Boston,” explained Moran.

The company was eventually acquired by Thomson Financial in 2004. “In 2005, I became the Global CIO of Thomson Financial, which was a two billion dollar company at the time,” said Moran.

In 2008, Moran’s career advancement continued when she became the Global CIO of the Markets division for the Thomson Corporation, which had recently acquired Reuters. Moran said, “In 2010 the company centralized all of IT, and that is when I became the Global CIO for Thomson Reuters.”

Moran added that she graduated from Brown University with a degree in History and full intentions of entering the legal field. “You don’t need a technical degree to be technical,” explained Moran. “You just need to enjoy what you do. That’s the most important thing.”

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