Voice of Experience: Julie Silverman, Managing Director, Goldman Sachs

,

Julie SilvermanFor Goldman’s Julie Silverman, coming out to her colleagues was an important statement, particularly due to the small number of openly lesbian, gay, bisexual and transgender (LGBT) people working in the financial services industry at the time. She acknowledges that while support of LGBT people in the workplace has increased dramatically, the need to raise awareness is not over.

“When each person comes out, there’s a meaningful trickle-down effect to everyone around them,” she says. “I come out every day in regular conversation. I talk about my wife and have pictures of my kids all over my office. For me, my identity is very public, and it’s important to me to be able to bring my whole self to work. Being out has allowed me to focus my energy on doing the best job I can and I hope I serve as a role model for those who might consider coming out in the workplace.”

From Restaurants to Banking

Silverman’s path to the financial services industry could be called unconventional. After graduating from Brown University, she began work as a manager at Pastis, a restaurant in New York City’s Meatpacking District.

There, she honed skills that would prove to be highly relevant to her future banking career. “At 23, I was managing a large group of diverse people, an experience that put me on the front line solving problems, from employee dynamics to customer service,” she says. Noting that restaurant staff can be transient, she took an organizational perspective on how to reduce attrition and improve the continuity of service.

She also developed problem solving skills and the ability to stay calm under pressure while working in the fast-paced restaurant environment. “The hallmark of my management style was instituting a degree of fairness throughout the restaurant, and I continue to implement that in my role today,” she says. “Employees may disagree with you, but if they sense you’re fair, they are more likely to respect your decisions.”

After her time at Pastis, Silverman earned her MBA at Stanford with the hope of enhancing her understanding of business. She joined Goldman Sachs as a summer associate in the Investment Banking Division and returned as a full-time associate in 2006. She then served as the business unit manager for Equity Capital Markets and Leveraged Finance, and later became chief of staff for the Mergers & Acquisitions Group and the Financial Sponsors Group. Now a managing director, she is currently head of the division’s junior banker program.

“I’m proud of the work we’re doing to enhance the junior banker experience,” she said. “This population is critical to the success of our business, and we recognize that we need to make changes that will provide these employees with development opportunities and make them excited to come to and stay at the firm.” Changes Goldman Sachs announced late last year to the program include a faster promotion timeline, a rotational assignment to a new group and the help of new technology to improve execution efficiency.

Silverman wishes she realized earlier in her career that investment banking can be very entrepreneurial. She noted that she hesitated to pursue a career in financial services following the completion of her undergraduate degree because she didn’t realize so many options were available. “There are opportunities in banking to develop a variety of different skill sets. You’re building your own business on behalf of the firm, which allows you to be creative, thoughtful and chart your own course in many ways,” she says.

She urges analysts and associates to choose a role that’s intellectually stimulating, but that also allows them to achieve goals outside of work, whether spending time with family and friends or volunteering.

Growing Acceptance of LGBT Issues

In the 10 years Silverman has worked at Goldman Sachs, she says the firm’s continual evolution supporting LGBT issues has experienced a “large shift in a relatively short time.” She notes that while there were previously only two or three people who were out in the Investment Banking Division, these numbers have risen.

She is particularly pleased with the growth of the firm’s Ally program, where senior people across the organization publicly indicate their support for their LGBT colleagues by placing “Ally” signs on their doors, as a way to show employees that this is a place where they can be out and be comfortable.

Although Silverman came out many years ago, she notes that having children requires LGBT people to come out on a continual basis. “When you tell people that you have children, there is still an assumption that you are straight. If you correct that assumption, then the questions start about how you had your children,” she says. “It can put you in the awkward position of deciding how much detail is appropriate to share with a client or new colleague. These are issues we continue to face every day.” Still, she says, it’s important to be able to bring your whole self to work and find an organization like Goldman that is supportive of that.

Giving Back Within and Outside the Firm

Silverman believes that giving back is critically important, and she has been pleased that the firm has given her the ability to balance volunteer work and her career. Giving back helps to keep her grounded. “It offers a great perspective when you can leave your work and do something to help others,” she says.

Internally, she has served on Goldman’s LGBT steering committee and has organized Pride Month activities. She also works with junior women in informal mentoring relationships. “It’s important for senior women to realize that we’ve all benefited from mentorship and now it’s our turn to give it back to those who are coming up at the firm,” she says. “We have to help each other and avoid competition.”

Outside of work she is equally busy with philanthropic efforts, serving as a member of the Junior Advisory Board of the Innocence Project and as vice chairman of the board for the Hope Project, a non-profit work readiness organization in Brooklyn that trains people in poverty to help find sustainable employment. She admires the work of the Hope Project, as the organization not only provides skills training but also teaches mindfulness and the ability to cope with workplace challenges. “It’s intensive, but the results are some of the best in the country,” she says.

And of course, her main priority is being a present and primary parent to her two children, ages six and four, alongside her wife.

Save

/by

Voice of Experience: Hannah Grove, Chief Marketing Officer, State Street

,

Grove_Hannah headshot 2015“The person who will have the most direct influence on your career is you,” says State Street’s Hannah Grove. She advises women to speak up for what they want, but also to help other women along the way. “It used to be that women were so focused on how to get through the glass ceiling themselves that they were hesitant to help one another as they feared it would dilute their own efforts. But we need to pay it forward,” she says, adding it is women’s responsibility to be instrumental in eliminating the gender divide for her daughter’s generation.

With roots aligned in marketing, public relations and communications, Grove has worked across Europe and America, first for smaller entrepreneurial companies and for the past 17 years in the global marketing group of State Street. While there, she is proud that she has helped evolve the marketing organization from a service function to one that is more proactive and integral to the company’s success.

“Our service is inextricably linked to business success, so we have developed this into a strategic function that’s deeply embedded in the client experience. It’s an achievement that we’ve built over time, through an amazing team. One of my secrets to success is hiring people who are better than me.”

One of the key strategies she has helped implement is an effective social media platform, an important tool that allows a company to engage in two-way dialogue and offers the ability to listen and customize messages by audience. “Corporate speak is vanishing, as there’s a push toward personalization, relevance and context. It’s a more viral, authentic approach and has tremendous possibilities, even in a B2B setting,” she says, adding that the team’s motto is getting the right content to the right person at the right time.

At the same time, there’s no denying that transparency can be overwhelming in the complicated and complex financial services industry, and yet focusing on openness and education can go a long way toward restoring the reputation of the industry at large.

Speak Up to Move Up

Reflecting on her career, Grove says she wishes she had known earlier that it’s ok to say “no.” She believes that women fall into the trap of wanting to take on everything to prove themselves and while it can be a good instinct, you have to put yourself on a “budget” or else you will easily become overwhelmed by a “go-to” reputation.

She also urges women to ask questions. There’s no way you can understand everything in the industry – in her experience, questions are a sign of curiosity and engagement, and you should want to surround yourself with people who ask questions and aren’t afraid to disagree with you.

In addition to asking questions, women should be sure that they make their voice heard at meetings. “Don’t ever be at a meeting where you don’t have a speaking role; I’ve never seen a man sit silently at a meeting,” she says. Even if your role at a meeting is to be an observer as a learning experience, she says there is always still a way to contribute, whether you’re asking a question or making a comment.

Finally, the advice to speak up extends to speaking up about your career. “I can’t tell you how many times women have come to me because their career isn’t moving as they’d like – maybe they’ve been overlooked for a promotion or don’t feel they are receiving a salary commensurate with their contributions. But when I query whether they have asked for what they want, nine times out of 10 they haven’t, and people aren’t telepathic,” she says. “And if you don’t get what you think you deserve, often you start resenting it and you quit in your mind. The reality though is that you’ve done that to yourself; you haven’t had it done to you.”

Championing Inclusion and Diversity as Corporate Values

Grove is part of State Street’s “Leading Women,” a group of 14 executive vice presidents who act as both a support network and a business strategy network. As part of their outreach, they are focusing on sponsorship of the next cadre of senior female leaders to help them develop and establish the gravitas, networking and visibility they need to feed into the pipeline. Through those women paying it forward, they expect they will touch 2,500 women across the country.

The company also has a global Professional Women’s Network with a dozen chapters that focus on networking, personal brand, public speaking and other professional skills.
For more than five years, Grove has acted as the executive sponsor for State Street Pride and Friends, the company’s LGBT employee network, which has seven chapters globally. Grove has been named to the OUTstanding LGBT Leading Ally Executives list, by OUTstanding in collaboration with the Financial Times. The lists recognize business leaders who are outspoken and unwavering in their support for LGBT people in the workplace and professionals who go above and beyond their day jobs to improve the working environment for LGBT employees.
“State Street has a real commitment to diversity and inclusion that manifests itself from our CEO on down; it’s not just a check box acitivity,” she says, as evidenced by the fact that the company earned a perfect 100% on the 2016 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to LGBT workplace equality, administered by the Human Rights Campaign Foundation.

Giving Back

Grove, who has been married 23 years, has a high school senior and loves to travel with her family. She is also active in Women’s Lunch Place, a day shelter for women and children in Boston that strives to give women back their dignity, serving 200 guests a day.
As president of the board, she and her daughter volunteer every second Saturday. “It’s amazing how much poverty is in our cities which is why I am passionate about this cause. If you ever think you have a bad day, it really puts your life in perspective.”

Save

/by

Voice of Experience: Bettina Huser, Executive Director, UBS Geneva

Bettina Huser“Be curious and get a good early overview of the business and then position yourself with colleagues and managers so you are able to advance,” recommends UBS’ Bettina Huser. She sees many young women who finish university beginning their career as assistants where men are often guided toward faster advancement. “As a woman, you have to very loudly and clearly articulate your desire to advance and earn more responsibility, and that is how you can gain the same advantage as others.”

Building a Career in Banking

Huser began her career studying law but decided to go another direction and joined a graduate banking program where she simultaneously began working in wealth management as an assistant to a private banker. There she learned a great deal about the business and client service, which paved the way for her to spend her career in the sector in different positions, including discretionary portfolio management and advisory services in various financial companies. She has currently been at UBS for five years as an investment advisor for UHNW customers of the Near East region.

This career path is very fulfilling to her, as she enjoys the close relationships she builds with customers — giving them advice, following markets and staying well informed about what’s happening in politics and the economy, which allows her to make wise investment decisions.

Ongoing changes in the industry have led to new regulations that require constant attention. “My challenge is to stay ahead of those developments in an environment that is more and more complex for investing also.”

However, she knows that adapting to these changes is a necessary element of success; in fact, she advises young women that the most important thing to do to build your career is be open to what is new, from new people to new ways of working. “You have to be comfortable with the unexpected.”

Overcoming the Balance Challenge

Over the years, Huser has found that the challenges of being a woman in a male-dominated field are not related to the work itself but rather the environment and expectations. While she has never felt that she was treated differently than men in work-related matters, she acknowledges it is challenging to find success in your professional and personal life simultaneously.

The job requires long hours, which means many women have to choose if they want to have a career or family because it is hard to have both. “You are expected to work hard, of course, and if something comes up you need to stay late at night, which can be difficult if you have a family,” Huser says, noting that many of her male colleagues have a wife at home, which allows them to travel and be present with clients in a way that can be more challenging for women.

She finds that although every woman experiences different challenges and pursues a different lifestyle, she has learned that sometimes you have to work even more than the men do to be considered for promotions.

In fact, balancing that demanding work with raising a daughter is the professional achievement she is most proud of – demonstrating that as a woman you don’t have to choose between a professional career and a family but can successfully do both.

Huser has enjoyed raising her 17-year-old daughter and appreciates that she will grow up in a world where she can pursue any dream she has. In addition to her ongoing balance of home and work life, Huser also takes time to travel and read and is interested in causes related to the environment and animal protection.

/by

Voice of Experience: Katina Stefanova, CEO & CIO, Marto Capital

Katina StefanovaTo be an effective leader, you need to know what you don’t know, says Katina Stefanova, CEO and CIO of Marto Capital. “When we go to college, the educational system teaches us to know the right answer to any question, but the ability to adapt and accomplish results comes from knowing what we need to learn. We need to focus our time on what we don’t know and don’t see, which is an incredibly important quality for any leadership position.”

Creating Success in the Financial Services Industry

Originally from Bulgaria, Stefanova came to the United States at the age of 18 with a one-way ticket purchased by her Grandfather and $200 in her pocket. From that, she built a career that eventually led to becoming founder and CEO of Marto Capital, an emerging multi-strategy asset manager.

After arriving in America, she attended Brigham Young University as an undergraduate then entered the finance and technology field. “I was in the right place at the right time, on the West Coast during the dot-com boom,” she says.

She began her career in Arthur Andersen’s M&A division, then worked for AdRelevance, where she led international business development for this media startup (which was eventually sold to MediaMetrix). Following the sale, she moved to London to become Director in IBM’s Business Strategy team in the EMEA region.

When she returned to the United States, she switched to the asset management industry, earning her master’s degree from Harvard Business School and joining Bridgewater, where she spent nearly 10 years in investment and senior management roles as the company rapidly grew.

Along the way, Stefanova’s most profound learning experience has been working with amazing mentors during the most formative parts of her career, including Bridgewater’s Co-CEO Eileen Murray and Founder Ray Dalio.

Introducing A New Paradigm With Her Firm

Two years ago, Stefanova left Bridgewater to start her current firm, which is on the vanguard of the alternative asset management industry. She considers her work building Marto Capital, as not just a “job,” but a calling. “If my team and I do it right, it will be great for investors and the industry.” And she adds, “This a tough industry, but I want what I do today to be meaningful not only to me, but to my daughter.”

The industry was in need of a new way of thinking. She sees a giant misalignment of interests between many alternative asset managers and investors – particularly a lack of transparency and a lack of alignment of economic incentives. This disconnect has led to a culture of mistrust between asset managers and their clients. Katina’s goal is to rebuild that sense of trust through its solutions and business model.

“Historically, when you consider successful asset management firms and financial institutions, you think of optimizing for financial capital,” she points out. But at Marto, they add social capital into the equation. Through that prism, they are working to address current problems such as underfunded pension systems by implementing smarter investing for pensioners and retirees.

“Everything else follows if you keep positive social outcomes as your goal,” she says. “We are here to make money for our clients, but we also are focusing on operating with a level of integrity and transparency that allows us to avoid prevalent ethics issues.”

She believes that women are particularly well suited to this model, because of their empathy and ability to look at clients holistically, based on the belief that it is as important to have a positive impact as it is to make money.

Remaking the Industry for Women

The lack of network and support in the industry can be a barrier for women. “The decision makers who manage alternative assets are still white men over the age of 50, and that makes it difficult for those who are not in the group,” she says. “It’s still a cliquish industry and even women with capabilities and experience find that our networks are not at that level.”

Unfortunately, that lack of role models, combined with the reputation of the asset management industry’s insensitive culture, may be one of the reasons that young women she talks to are shying away from the industry.

But she says that’s a mistake. “Collectively, as female leaders in the industry, we need to focus on changing and elevating the culture. Don’t be afraid to enter because it’s a fantastic place where you can have a lot of impact and be a trailblazer.”

And as women like herself rise through the ranks, she sees the immense opportunity for her experienced peers to start businesses and take leadership positions in asset management firms. “It’s crucial that we not take ourselves out of the game, even though it’s difficult, because it’s worth it when we succeed.”

She believes that this generation is the one who can make the difference, given their critical mass: If women assume more leadership roles over the next five or 10 years, it will help make up for the way the industry has historically lagged behind others in the presence of women in leadership positions.

Altruistic Endeavors Outside of Work

With two children, ages 13 and six, Stefanova aims to combine work and home life for optimum fit. But that doesn’t mean that she doesn’t continue her trailblazing efforts, even outside of work.

Stefanova sits on the board of technology startups that are relevant to the asset management space and acts as an angel investor in tech firms.

She also maintains board positions with three important organizations: Women Sphere, which helps support women in STEM fields; One Heart Bulgaria, which works with orphans and children who are less privileged in her home country; and Aspire, which helps prepare high school and college students around the country for the work world.

/by

Voice of Experience: Nili Gilbert, Co-Founder & Portfolio Manager at Matarin Capital Management

Nili GilbertBy Cathie Ericson

“My best advice is that women should appreciate the benefit of taking measured risks, those you can understand and manage,” says Nili Gilbert, co-founder and portfolio manager at Matarin Capital Management, citing starting the firm as one of those measured risks.

“You have to believe in yourself to ensure that you don’t shrink in the face of challenges,” she says, adding that the goal isn’t to look for the course without them, but instead to rally and meet them.

Innovating in the Financial Industry

Gilbert’s interest in financial markets dates back to when she was a young girl in Switzerland and was curious about the different currency markets she encountered while traveling. She designed her own related field of study while attending Harvard, earned her MBA from Columbia Business School by age 24 and joined Invesco.

There she met the team with whom she’s been working ever since. They founded Matarin Capital Management in 2010, taking pride in the fact that at that time they’d been together for almost a decade, managing more than $25 billion as a team at Invesco.

“Our team has always operated under the investment philosophy that human emotions drive markets, and so our strategy to make money is to trade on the dislocations that these emotions create and to deliver our clients a more stable return,” she says.

Cofounding and helping build Matarin is the professional achivevement she’s most proud of and one that reflects her initial career inclinations. Gilbert wrote in her business school application that she dreamed of one day founding a financial services company. “I said that I hoped to create a company that would help shape values in the industry and so starting Matarin was a seminal moment,” she says.

The firm was established based on values and a longer-term view. “We realized there are thousands of asset managers out there, and the world doesn’t need just another hedge fund. That’s why we set out to build something that is different and that has purpose, something that would be an enduring business.”

The firm is continuously engaged in a variety of research projects to support its investment strategies. Some of the research that Gilbert is most engaged with at this time includes a review of valuation as a market timing tool. She notes that it’s tricky to use valuation to determine the future direction of the S&P, for example, because the market index can stay overvalued for a long time before it corrects.

A second project the firm is undergoing is a consideration of how the advent of negative interest rates may change basic assumptions about how macroeconomics work, as they look at a combination of theoretical viewpoints and historical observations.

Winning as A Team

Gilbert says that one thing she’s learned over time is that success doesn’t come from individual contributions, but rather from a strong team as a whole. She says their team sets goals as a group and achieves as a group which is why the people you team up with are so critical to your career.

Since all five of the principals at Matarin have previously been senior professionals at large, well-respected firms, they know that there can be a better way to work, away from the typical silos. In that setting, portfolio managers only have control over their returns but that’s not the sole factor affecting client well-being. She appreciates that the firm’s approach gives them the ability to control what strategies are appropriate, what fees should be, how to manage communications and when to close funds that have reached capacity.

“There are some very technical questions in the industry that for us start at the core with conversations about values,” she says, adding that while some cultures are focused on asset accrual, Matarin chooses to set goals in terms of dollars of added value generated for clients over time.

Making the Industry Positive for Women

The industry will benefit when women see more women like themselves in it, which will show them the path to success, she believes. That’s why Matarin tries to stay visible with its principals acting as mentors and speaking at conferences, including involvement in “100 Women in Hedge Funds.”

Since the portfolio management space is such a performance-oriented business, it can be quite meritocratic, which makes it an excellent career for women. “Investment performance can be a great equalizer. Women who deliver strong returns can have long and fruitful careers in the industry,” she says. “Because of the emphasis on performance, women should be attracted to the industry as a place they can excel.”

She says that diversity as a whole is important for any business, and her firm supports diversity in skill sets, gender, culture and backgrounds. She emphasizes that they hire based on merit but never before they’ve considered a diverse pool of potential candidates.

“If you have a good mix of viewpoints around the table, you can embark on a professional debate that puts your ideas in the best form so you can test and vet them from different perspectives.”

Work and Home Combine for a Positive Life View

Gilbert serves as a member of the board of directors and chairs the finance and investment board for the Synergos Institute, an international development organization focused on poverty alleviation. She says the group identifies breakdowns in the system which cause or perpetuate poverty, and helps to implement leadership initiatives and structural changes to repair them.

An avid traveler, she and her husband just returned from their honeymoon in French Polynesia.

Gilbert says her ability to work hard comes because of one belief. “When you do something you love, it helps you build resilience to make it through the hard days, and it makes the good days better, too.”

/by

Mover & Shaker: Teresa Burrows, Director, Program Manager, TIAA

Teresa Burrows“Change is difficult and hard, but it can also be fascinating and extremely rewarding if you embrace or seek it. Having this perspective has allowed me to grow in my career and my personal life,” says TIAA’s Teresa Burrows. Adapting to change is a learning process, she adds. “You need figure out how to balance both your emotional and logical sides to help successfully lead yourself and others through change.”

The Path to TIAA

Burrows is no stranger to change. After graduating from the University of Pennsylvania where she studied economics, Burrows took a different path from her educational background and went to work for Andersen Consulting as a consultant where she was in a variety of roles from software developer to business analyst. Building upon the experience she had at Andersen, Burrows next became a business analyst in the Information Services division of Putnam Investments. After encouragement from her manager to expand and change her role, Burrows soon moved into project management and program delivery, ultimately leading the technology strategy and delivery for International and Institutional Defined Benefit systems.

In 2005, a former manager presented Burrows with the opportunity to relocate to Charlotte NC to come to TIAA and work with her doing IT program delivery. Since joining, she has helped implement numerous technology initiatives for the Institutional business before landing in her current role as a technology program manager in TIAA‘s new Digital organization. She appreciates the challenging, fast-paced, fluid environment. Burrows is proud of the team that she’s assembled, and their ability to adjust to constantly changing priorities and needs. “It is gratifying that I can inspire and motivate them to deliver great work,” she says.

Right now, she’s excited about a recent organizational change that gives the team an opportunity to take on exciting, new projects in different business areas. “I’m excited to transfer the knowledge that we’ve gained from working on the institutional side of the business to the individual/retail side, while forming relationships with my new partners,” Burrows shares.

Role Models Teach Lessons Along the Way

Growing up, Burrows emulated the hard work ethic of her parents, both of whom were Chinese immigrants and successful entrepreneurs. When she started her career, Burrows assumed that keeping her head down and working long hours would foster success, but she’s since found that working “smart” by using the right tools and working collaboratively within a team is more fruitful.
Along the way, Burrows says she benefited from informal mentors, both peers and managers, even some of whom weren’t her own. They offered advice or perspective and helped her advocate for herself while serving as admirable, empathic and honorable role models. “The best manager that I ever had took the time to understand me, my career aspirations, the team and the business, and those are the qualities I try to portray,” she reflects.

She also knows that it’s important to learn from less-desirable situations, noting a time earlier in her career when issues arose on a key project. Rather than communicate their troubles and asking for help, the project leader was instead only concerned with how that would look. As a result, there were fairly significant issues with the delivery of the project. The situation showed her that when there are problems, you have to ask for help. “When you are transparent and open with your business partners, people can put their heads together to form a solution,” she says, noting that your client is likely to respect that strategy and step in and try to be part of the solution.

She says her success over the years has come from strong relationships she’s built with her team, peers and clients, both external and internal. “You can build the relationships you need to be successful by establishing a culture of respect, truly listening to people, offering empathy, following through on actions and being transparent and honest when there are issues or problems,” she says.

Tackling Gender Issues

Although the financial services industry, and in particular IT, are largely male dominated, Burrows has found her path to be largely unencumbered by gender stereotypes. In fact, one surprising situation she remembers occurred during a project she undertook when she was with Putnam. A Japanese partner firm wanted to build a website to provide investment portfolio account information. “While there were a surprising number of gender and cultural considerations that could have impeded on the project’s success, we were able to take these into account and ultimately it went really well,” she says.
At TIAA, she is an active member of the Women’s Employee Resource Group. She appreciates it as a valuable resource for its webinars and events, but particularly because of the networking opportunities that help her connect with women with whom she may not otherwise cross paths.

Life Outside Work

With two sons, ages 13 and 15, Burrows leads an active lifestyle. The family loves to travel and hike and tries to visit a national park each summer, with an upcoming trip to her home state of Massachusetts planned.

/by

Mover and Shaker: Yingli Zhu, Senior Portfolio Manager and Manager of Quantitative Research, Voya Investment Management

Yingli ZhuBy Cathie Ericson

“Luck is what happens when preparation meets opportunity,” is one of Yingli Zhu’s favorite expressions. “That’s because when the next opportunity arrives, you will find yourself ‘lucky’ if you are prepared to take advantage of it.”

Making the Most of Opportunities

Zhu’s career is the result of this equation. After earning a Ph.D. in nuclear engineering, she joined the newly formed quantitative risk management team at ING Investment Management (now Voya Investment Management). As a logical, numbers person wanting to understand the math behind any idea, she found the position to be perfect for her.

Although Zhu had a very limited knowledge of fixed income prior to this role, working directly on different projects provided her with the opportunity to understand the building blocks of, and nuances for, fixed income securities.

Soon, she shifted her focus from data analysis and modeling to working closely with portfolio managers in different asset classes, developing tools to help them manage asset risks. Shortly after the financial crisis in 2008, the company underwent a major reorganization which created what she calls a “lifetime opportunity” to join the mortgage derivatives team, where she’s stayed for the past eight years.

“Never in my wildest dreams did I think I’d be part of a team managing multi-billion dollar assets for corporations,” she says, adding that she finds it satisfying on a daily basis. She notes that a luminary in the industry, Bill Gross, once said that a good bond manager should be 1/3 mathematician, 1/3 economist and 1/3 horse trader. “I’m proud to work on a team that combines so many talented individuals,” Zhu says.

Every day can present a great investment opportunity as the team works to achieve optimal risk adjusted returns and income while considering different reporting and accounting standards. “We have to be constantly creative and reinvent ourselves to achieve optimal returns,” she says. The decisions are complex since national and international developments can all have a direct or indirect effect on the assets that are bought and sold on a daily basis.

“All these developments can create opportunities, and it is always exciting to see how we can leverage these opportunities to create value for investors,” she says. “We evaluate new instruments we’ve never looked at before and study them to understand the risk/return profiles and determine if they are the right investment for each of our many portfolios.”

Hard Work Paves the Way for Success

Having grown up in China, Zhu had little knowledge about the financial industry and its corporate culture when she first started. “I assumed that I could succeed with hard work, determination, diligence and persistence, and those attributes continue to serve me well whenever there’s a new challenge I need to tackle,” she says.

What she appreciates about working at Voya is that everyone is an expert at some part of the business, so she can always find a resource to help her with any issue. “Everyone is willing to channel their energy for the good of the team,” she says.

Zhu’s current boss has always been her mentor. “We’re on the trading floor together so there is constant communication. If I have questions or need help I can get immediate feedback and help to resolve challenges,” she says.

Like her colleagues, she strives to be helpful to anyone who’s willing to learn and wants to move the business forward.

Over the years Zhu has found that the best learning approach is often getting your hands dirty. “If you see a challenge within the business that doesn’t seem to be your direct responsibility, but is one you can contribute to, you are going to benefit if you step up and help resolve it because of what you will learn along the way.”

While it’s common for anyone to wonder if what they do will pay off, she maintains the belief that all of her effort and persistence prepares her for the next challenge.

But no matter how exciting her days are at work, Zhu says she can’t wait to come home each day to see her family: her husband and her two children, ages four and one, whom she calls “the joy of my life.”

/by

Voice of Experience: Toan Huynh, Managing Director, Accenture Technology

Toan Huynh“At the start of my career, I wish I grasped how important it was to not only enjoy the work that you do but, potentially most importantly, to enjoy the people you work with,” says Accenture’s Toan Huynh. During her early days, Huynh was careful to put walls up between her work and her personal life, but now realizes that the best way to make it all work – to be successful – is to combine the two. “Throughout my career, the people that I work with have become more than colleagues. They are friends, advisors and – more than anything – have become pathways for me to gain more personal growth, more learning and to experience more adventures than I could have imagined.”

After graduating from the University of Pennsylvania with a degree in Economics and International Relations, Huynh was faced with a dilemma of sorts when she received two job offers, one in investment banking and the other in consulting. “I chose consulting because of the amazing learning opportunities I knew it would allow me, for the impact I believed I could make.” She never looked back, and since has worked across a variety of problem solving roles during her career, including being a co-founder of one of the most well respected boutique cloud services brokerage and advisory firms in the world, Cloud Sherpas, which was strategically acquired by Accenture late last year.

Accenture is a leader in helping organizations move to the cloud to take advantage of a new era of service delivery and flexibility, where applications, infrastructure and business processes are brought together and delivered As-a-Service. Accenture’s Cloud First agenda offers comprehensive, industry-focused cloud services including strategy, implementation, migration and managed services, and assets including the Accenture Cloud Platform that can drive broader transformational programs for clients. Cloud Sherpas became of an integral part of Accenture’s aptly named Cloud First Applications team, which delivers cloud services for Salesforce, Workday, ServiceNow, Google and other “pure play” cloud technologies.

“We are constantly innovating around how to be the next generation customer care solutions providers – how to stay ahead,” says Huynh, who credits much of her success and achievements to a great passion for her job and teamwork. She also is working with Accenture’s New York Metro Office to integrate the company deeper in the local NYC community, around both fintech innovation and corporate citizenship collaboration with its non-profit partners. Although Huynh has had the chance to work in most major cities around the world, “NYC continues to be a hub for all things” for her.

A Rapidly Changing World

Huynh is kept on her toes with the constantly changing environment within which she works. “Within my space, we work with forward thinking insurers and financial services firms to springboard passed the legacy system constraints and corporate culture – the old ways of customer interactions – and modernize legacy systems and processes. Customer expectations around financial services companies are changing at a rapid pace, especially as digital disruptors have changed how and where customers want to engage, across a variety of communication channels. At Accenture, our goal is to help our customers innovate using our digital and Cloud First platforms. The work has been so exciting and rewarding to see customers transform into new icons in their ecosystems.”

In Tech, More Women Leaders

Although Huynh agrees that, traditionally, the financial services and technology space has been dominated by men, she notes that, “this is changing quite drastically and with good reason.” Huynh attributes this change to more women having greater access to (and encouragement) in taking technical training, but moreover she sees the biggest area for women to succeed in this field through mentoring. “Mentorship is paramount to helping one another build networks that foster and develop women leaders in this space,” and she adds, “Accenture is a leader in this way and I am proud to do my part to mentor up-and-coming young women.”

Accenture’s commitment to women really starts at the top, with its CEO making a personal commitment to advancing gender equality, and it also set a goal to grow its’ percentage of women new hires globally to at least 40 percent by 2017. Personally, Huynh is involved with the NYC Women’s Employees Resources Group, which drives programs that support women and help them build strong networks at Accenture and in the broader community, which she finds particularly important.

“My advice for young women? Be fearless in your educational pursuits and find a great mentors early, men and women, to be your advocate and help you navigate. For my women peers? I encourage each of us to continue to use our influence and experience to help women navigate and progress in their careers, and to be a resource pool to help elevate women leaders wherever we work and volunteer.”

Life, Outside Work

As a woman tech start up founder, Huynh does her part within the tech alley and entrepreneurial community to encourage others to do what she did, by being on panels and speaking to organizations. “I want others to take a big leap of faith and dare to do something different.” She also is part of the 37 Angels – a woman only angel investing network that invests in early stage seed start-ups started by male and female founders. “Being present and being daringly ‘out there’ will hopefully help pave the way for more women leaders in the workforce.”

Huynh and her family support Opening Act, an organization which provides after school theatre programing for underprivileged kids, as a way to develop skills for life. They also support Words without Borders, which provides translations of literary works across languages to break down barriers for knowledge exchange.

She uses the skills she’s acquired throughout her career to be the best mom possible to her 21 month old daughter.

/by

Mover and Shaker Sylvia Favretto, Counsel, Financial Institutions Advisory & Financial Regulatory Group, Shearman & Sterling LLP

Sylvia Favretto“To be successful, you must present yourself as a reliable, responsive and knowledgeable member of the team,” says Shearman & Sterling’s Sylvia Favretto. “No matter how intelligent you are, or your level of expertise in your field, it will be difficult to advance in your legal career if you can’t project to your clients and colleagues self-assuredness and confidence in your abilities.” She adds that team members and clients alike need to know that they can depend on you for timely, accurate advice.

Finding the Right Fit Straight Out of Law School

After completing her undergraduate degree at Duke University, Favretto attended law school at the University of Michigan during which she served as a summer associate for Shearman, splitting time between the firm’s London and New York offices. In the fall of 2006 she started in the New York office in the leveraged finance practice group, ultimately transitioning to her current position in the financial advisory regulatory group. There, she finds she is constantly learning something new due to the dynamic nature of the group and its subject matter. “There is often not a large body of precedent for complying with new rules and regulations, so helping financial institutions adapt to the changing regulatory environment is both challenging and stimulating,” she says.

During law school Favretto had heard the common lore that the hours at big firms are intense and that associates would be living at the office with their whole lives revolving around work. “I had heard so many stories and warnings, that my expectation was that I would put my head down and work hard and that would be the primary way that I could add value and advance in my career,” she says. However, she found that while part of that is true, she soon learned that there is much more to being a successful lawyer — the key was not only to work hard and produce great results but also to network and market oneself both internally and externally.

Throughout her tenure at Shearman & Sterling she has been involved in its women’s network and has found it to be valuable not only for the internal training and mentoring but for the client and alumni events they organize and participate in. These events provide the opportunity for Favretto to meaningfully engage with successful women in law and industry with whom she wouldn’t necessarily otherwise interact.

Finding Meaning in Mentoring

Along the way, Favretto says she has been fortunate to have fantastic female mentors at Shearman, both informal and formal. “What was most valuable — and surprising to me — was that my mentors truly cared about my success and advancement,” she says. “They were generous with their time and had a genuine desire to invest in the careers of their mentees, rather than just doing so in order to check a mentoring ‘box.’ It really made a strong impression.” Favretto was surprised to discover just how meaningful mentoring relationships could be, and strives to serve in a similar capacity to associates in her firm.

Balancing Work and Life

Favretto’s two-year-old son, whom she calls “the light of her life,” has made her more efficient in her work. She’s learned to take a broader view of the concept of “work-life balance” by assessing what she achieves over the span of a week or month, rather than looking at any one single day. She says that when her son was first born, she wasn’t sure how she would be able to handle it all, but that it’s something she’s learned by doing.

“It’s tricky when you have a job you want to return to and excel at, yet you don’t want to neglect other, equally important aspects of your life. It’s difficult to plot out in advance how precisely you’ll achieve balance between your professional and personal life, but every person’s situation is different, and I believe everyone can find a balanced path forward that works for them.”

/by

Voice of Experience: Christine del Rosario, Partner, PricewaterhouseCoopers

christine del rosario“Early on in your career, try to think about your aspirations and long-term goals and share them with the people who can help you realize them,” says Christine del Rosario, a partner with PricewaterhouseCoopers. While your colleagues will notice you’re giving it your all and might have a sense what you’re working toward, you have to be clear with them as to your goals, so they can help you build the skills to have the experiences you need to pursue opportunities. “If something is on your list, people who support you will tend to help you get to where you want to be.”

Career Path

Del Rosario joined the Orange County office of PwC in 1998 after graduating from UCLA and spent nine years in the assurance practice specializing in the industrial products sector. In her first coaching meeting, she recalls, she mentioned to her coach she wanted to do an international tour at some future stage in her career, and that aspiration was always revisited in their discussions from that point forward. Her plans materialized in 2007 when she moved to London for a three year assignment, and also had the opportunity to work in Tokyo during that time. Through this experience she was exposed to the financial services sector and decided to switch her specialization to financial services when she repatriated in 2010.

Over the years, del Rosario has seen that superiors give opportunities to people they like and in whom they see potential, and they will invest time in developing those individuals. She suggests for women to continue to find ways to connect with leaders in their organizations, both men and women alike. “It’s not so much about networking, but about developing relationships that are genuine because of the emotional investment you have made with those people, which creates a special bond that, almost always, stays with you forever.”

Del Rosario says she was fortunate to develop deep relationships with senior managers and partners early in her career, and she found those individuals looked after her, providing counsel and feedback. “Navigate your way to increase your visibility and likeability factor so you’re top of mind when opportunities arise,” she advises.

One program at PwC she feels has contributed to her success is “Breakthrough Leadership,” where high-potential senior managers who have been identified as future leaders gather for a two-day conference. They build skills, such as how to solicit candid feedback, and are connected with leaders who will help open doors and act as sponsors as they make the journey into the next stage of their careers. “It’s important that we make sure we have these opportunities to develop women, and support them as they progress towards getting admitted into the partnership,” she says. A key contributor is the ability to get exposure and network with leaders and other peers.

Exciting Times and Giving Back

Without hesitation she says that being admitted to the partnership is the achievement she’s most proud of. “Leading up to it you get such tremendous support and the partners truly make you feel they have your back, so when you get admitted it’s like being welcomed to this special family,” she says.

Currently, del Rosario is working closely with some new clients on the audit side. “New engagements with new teams are always a great opportunity to learn together and establish new processes, which is quite powerful when you realize you helped shape what people will continue to build upon for years to come,” she says. “These types of highly collaborative projects are very exciting to me.”

In addition to working on these new clients, del Rosario enjoys being constantly challenged and working to help clients understand how PwC’s five identified megatrends (demographic and social change, shift in economic power, rapid urbanization, climate change and resource scarcity, and technological breakthroughs) will shape the global and economic landscape, many of which may disrupt her clients’ businesses.

Del Rosario has always had an interest in developing others, which carries over into her philanthropy. She serves as an officer of the board of Ascend, a non-profit that focuses on diversity and inclusion and development of Pan-Asian leaders in the business community. Since having been involved in Ascend, “I have had the opportunity to help mentor a lot of wonderful and highly-engaged and motivated individuals as they work their way through their careers, and all of them inspire me to continue to try to make a difference each and every day,” she says.

A Travelling Family

Del Rosario appreciates the privilege she had of travelling around Europe when she and her husband were living in London and now she delights in taking her son places they went as a couple to rediscover them as a family. Before her son turned five, he had traveled over 100,000 miles, with each journey catalogued in a special travel book a friend created when he was born.

/by