“Most people are good people, and they’re trying to do the right thing. If you assume that everyone has a good reason for what they’re doing, you can make progress by coming at issues from the positive side,” says Stephanie Curulewski.
That philosophy has anchored her career and helped her ascend the ladder, even as she created a part-time position that has given her the best of both worlds.
As a student in electronic engineering with a focus in technology, Swatee Singh’s graduate work involved working on clinical trials for an imaging device to detect breast cancer. While that may seem far removed from her current work at American Express, it actually epitomizes the defining characteristic of her varied career.
“Whether you are working in retail, finance or the power industry, there is a focus on predictive analytics at every level. Over the course of my career, I have gone past my initial hesitation about feeling comfortable in a new industry to realizing I can diversify and bring value to any industry through my experience with analytics.”
Silvia Lucena Gosalvez has spent her entire career on the M&A team for PwC Spain, having joined 15 years ago after a short stint at a family business while finishing her tax advisement master’s degree. And for her that has been a perfect fit.
“Being on the M&A team has given me the opportunity to work on complex international projects, exploring the full continuum of deals — from restructuring to execution to post-deal integration.”
“Play the course and not the other players,” says Kristin Wells, when asked about her personal drive. “Don’t constantly compare yourself to others. Instead, focus on what you’re doing right, and improve on what you need to within yourself.”
Wells has embodied the definition of a ‘mover and shaker’ since she began her career as a Corporate Securities Associate at Pepper Hamilton. She became a partner the first year that she was eligible and had a baby that same year.
After earning degrees in Business & Insurance Science and Business Administration from Universidad Pontificia de Salamanca in Spain, Belen Navarro began her professional career in April 1997 as an account executive at a brokerage firm in Madrid.
In 1997 she joined AIG Europe, where she held various positions of increasing responsibility in the finance area in Spain and Portugal for 12 years. In 2009, she was offered what she calls a life-changing opportunity: to join the Regional Financial Lines team for Latin America and the Caribbean. Navarro currently heads the Latin America and Caribbean Professional Liability and Cyber team for AIG with the responsibility for establishing underwriting strategy and implementing best practices across the region.
Adda Birnir is the founder and CEO of Skillcrush, an online technical skills platform designed specifically for women. According to Birnir, her career path has been unconventional, but as she looks back at all of her experiences she is certain that each role she had in the past served as a building block and learning opportunity to help her create the company of her dreams.
Navigating a Career in Technology
When Adda Birnir first had the idea for Skillcrush, she identified a hole in the marketplace and created a platform to fill the gap in an area she felt very strongly about: inspiring women to discover technical skills by developing an accessible online resource.
Before this, Birnir was working as a technical producer at MTV while running her own web development and design consulting business. “This was a great business, but I found that I wasn’t professionally fulfilled by the client work I was doing. Instead, I was craving a more hands-on experience where I could take a project through the entire life-cycle,” she explained.
Birnir graduated from college and moved to New York in order to pursue a career as a professional photographer. “I quickly learned that the reality of the profession was nothing like I had imagined,” explained Birnir, who shortly thereafter found a job working for an online publishing company. “I was lucky because my position straddled editorial and production, which gave me the opportunity to gain exposure to the technical side of the process of creating and delivering online magazines,” she said.
Here, Birnir realized that she not only had genuine interest in technology but also a natural talent that began to emerge as she spent a lot of time working closely with the web developers. “This was my first real introduction to the world of technology,” said Birnir, who started to take on small coding projects in addition to her regular tasks.
According to Birnir, sponsorship has played a critical role in her career development in technology. “I have been fortunate to have several people in the workplace take me under their wing and guide me as I developed my skills,” she noted. This is why, Birnir added, she has made mentorship such a key component of her company, Skillcrush.
“There are a lot of excellent resources out there for anyone who is interested in learning about programming and web development,” Birnir said, “but it can be confusing to navigate. This is where it is important to have someone who can interject and give you guidance along the way.”
She continued, “Through Skillcrush, we recognized a great opportunity to serve women in the technical space and offer something different than any other technical skills platform that was available at the time.”
Growing Pains: The Ups and Downs of Startups
When Birnir was initially developing Skillcrush, she decided to take a “test and learn” approach to her business. This, she explained, meant treating the company like a science experiment by creating a series of hypotheses and testing them one at a time, beginning with the riskiest.
“The riskiest part of this business model was not creating an online technical skills platform,” Birnir explained, “It was building this type of business that would attract women.”
In a recent round-table of derivative portfolio managers of the largest insurance companies, Esther Yang found herself being the only female among this male dominated profession. How did she get to where she is now?
Esther Yang did not have a conventional route to success in financial services. In fact, she didn’t begin college or her career with intentions of entering the field at all. However, Yang used her instincts and willingness to try new things to guide her into the position she currently holds.
When Voya’s Peg DiOrio describes the keys to her success overseeing quant for an entire group of investment managers, she uses a sailing analogy. “When you are part of a sailing crew, you have a job and you rely on others to do theirs. To be successful in business, you have to both respect and rely on your colleagues.”
Career Beginnings
Peg DiOrio taught high school math when she graduated college. As the newest teacher in school, she was assigned to some of the most challenging students. “One of my first classes was filled with high school seniors who were taking ninth grade math for the third and fourth time. They weren’t the most enthusiastic students, but it allowed me to try a lot of different ways to reach them. It taught me the importance of understanding my audience.”
In order to advance in the teaching profession, Peg had to get a masters degree. She enrolled in a then-new joint program between New York University’s Stern School of Business and the Courant Institute of Mathematical Sciences. DiOrio recalls, “Courant had long relied on training Department of Defense types in its masters programs.” When that source began to dry up, Courant looked for new opportunities for mathematical sciences and found it in the finance world. “I think the program is now called financial engineering,” DiOrio commented, but back then financial quant work was just getting recognized as a discipline.
There wasn’t a huge amount of academic work devoted to the finance and mathematics at the time, so she and her cohorts studied mathematical models from a range of other disciplines – physical sciences, social sciences, etc. “We studied models that described fish populations, neural networks and flu outbreaks.” She believes that applying math to a range of situations has been really useful in creating financial models that work in the real world.
“Finance is Just Math”
Peg’s study group at Courant included a student who was working at Sanford C. Bernstein. Her cohort’s commitment to developing models that accurately described the real world and his willingness to push for the best possible solution were inspiring. One day he told her, “You are smart. You should come work at Bernstein.”
Peg was intrigued, but a bit concerned that she lacked an understanding of finance. Her studies were in pure math and applied math. To that point her cohort said, “Finance is just math. You’ll figure it out.”
Learning Finance through Experience and Collaboration
Peg was assigned to work with a group of financial advisors who managed money for Bernstein’s high net worth clients. Part of her role was to run statistical reports for clients. “Some of our clients were unusual trusts – such as nuclear decommissioning trusts. It was a challenge because the goal was to have enough money to decommission the plant but not extra because additional funds would have to be returned to utility customers. It was also interesting because it was a time when decommissioning trusts were finally allowed to be invested in stocks. “We spent a lot of time looking at the right level of volatility.”
“By not telling your story, you might run the risk of creating barriers for yourself at work,” said Suzanne McAndrew, vice president of Talent Management at American Express.
“That being said, you need to find the right outlets to tell your story and feel comfortable that it will then become part of what you are known for at the same time–and this can be challenging,” she continued.
Currently, McAndrew works to identify high potential talent within American Express and facilitates pathways to their success. For LGBT professionals, she advocates bringing their whole self to work, but also encourages them to define a personal brand that extends beyond their sexual orientation. “Regardless of whether you are gay or straight, you still possess skills, knowledge, and talents that make you a leader who is worthy of attention,” she explained.
Career Story
As McAndrew looks back at her career, she can separate her professional journey into three different chapters that blend the areas of service, communications and change management and talent. She started her career in retail, working in HR for Saks Fifth Avenue where she really had the opportunity to develop depth and breadth of knowledge in the area.
“I was fortunate to have a sponsor who brought me to New York to lead the corporate communications group before becoming the HR Director for Saks Off Fifth, the outlet store division of the company,” said McAndrew, who led the initiative of opening new outlet stores all over the country during her time in this role.
Before moving on to what McAndrew considers the second chapter of her career, she continued to develop her communications experience at Macy’s where she was charged with building a strong corporate communications group in addition to bolstering the company’s internal programming for employees.
Continuing to focus on communications, McAndrew took her career in a different direction when she accepted a consulting role at Towers Perrin, which later became Towers Watson. “I started as a communications consultant, but my role evolved over time to include work in the talent space and thought leadership,” she said. It was here that her relationship with American Express began as she spent eight years providing communications consulting services for the company.
“An opportunity opened up in the talent management group at American Express which involved executive talent planning, development, and assessment for the top 1,500 employees at the firm. And this is the third and current chapter in my career story,” McAndrew explained.
She is spending a lot of time right now thinking about the employee of the future and what that profile looks like. “What does the next generation of leaders look like? What motivates and drives them? How do we build a diverse talent pipeline and build inclusion into our everyday? These are ongoing questions that we have to consider while managing our current talent pool and bringing on new talent as well,” said McAndrew.
“I take a lot of pride in developing people and helping them discover and reach their full potential,” she continued. “It is rewarding to see others grow and succeed.”
Advice for Achieving Professional Fulfillment
According to McAndrew, her personal definition of success centered around the notion of finding her purpose, although this is not something she figured out until later in her career. “I wish I had been more in tune to the ‘why’ and the ‘how’ aspects of my professional development,” McAndrew noted. “I learned that having a purposeful career did not necessarily mean finding the quickest path to the top, but rather being clear on what I am aiming to achieve overall for myself, my family and the company I work for.”
Lei Chen, Vice President and Head of Enterprise Growth Risk and Information Management for American Express, is very passionate about talent development. This is why she makes it a priority to be actively involved in many of the mentoring, leadership training, and networking programs available to executives at American Express.
“One of the things I am most proud of in my career at American Express is my involvement with the Executive Women’s Interest Network,” said Chen, who led the employee network, and has been instrumental in building it up as a critical platform to help advance and retain women talent through various activities including workshops, guest speaker series, roundtable discussions, mentoring programs and networking events.
“I think it is so important to reach out and help others develop their potential,” added Chen, “and one of the most effective ways to do this is by gathering together, sharing our experiences, learning best practices, and paying it forward.”
Career at American Express
After graduating from Michigan State University with a Ph.D. in Statistics, Chen joined the Risk and Information Management group at American Express where she had the opportunity to develop expertise in almost all areas of Risk Management and across multiple business units.
Currently, Chen serves as Vice President and Head of Enterprise Growth Risk and Information Management where her primary role is to develop risk management strategies and drive growth in the area of non-traditional payment products.
“One of the most rewarding aspects of my job is that I am directly involved in redefining our company’s brand by making our products more accessible and inclusive,” said Chen. “Enterprise Growth group is like a start up inside of American Express. With the launch of Bluebird, a checking & debit alternative, we use emerging technologies to expand our customer segment beyond our premium base, and to enable “financial inclusion” for the underserved population by traditional financial services.”
One of the challenges Chen acknowledged is delivering the brand’s promise for world class customer experience, trust, and security while achieving industry best risk performance.
According to Chen, the leadership support she has received from American Express has played a key role in her personal career development. One of the most notable programs Chen was selected to participate in was the Compass 45 Leadership Program, of which she was a participant in 2006. This was a twelve month program designed to help high potential and high performing leaders further develop their leadership skills through focused training and working on real projects that solve real business problems within the company.
“In addition to strengthening my leadership skills, I built strong connections and network among my peers,” explained Chen. She continued, “Before the program, I used to be a workaholic. Hearing and observing how my peers balanced their work and life, I had my ‘aha moment.’ I was inspired and realized that I can also have it all.”