Opening Spaces to Value Women’s Voices: For Ourselves and Each Other

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 Guest Contributed by Ilene C. Wasserman Ph.DWomen Speaking

“I would like to think that things have changed for women at the workplace, but just when I let my guard down, I am reminded of the vestiges of the old patterns.”

Often, while working with senior executive women, I inevitably hear about the challenges of measuring up – of adhering to the standards that seem to be differently applied to men versus women. While ostensibly, conditions and opportunities have improved for women, the frequency intensity and amount of such comments seems to be on the rise. Some of what I am hearing includes:

  • When I speak up in a meeting, it doesn’t land with the same “punch” that it does when a man says the same thing — just a few minutes later. I say to myself Didn’t I just say that? When it continues to happen, I am tempted to keep quiet.
  • But when I do say something with force, I am often viewed as “too” forceful!

For decades, my colleagues and I have listened to this pattern of gender dynamic in meetings. More recently, the research that is documenting this pattern and the impact that it has on collaboration and productivity at the workplace as well as new words that are being used to describe these behaviors is gaining attention in the popular press.

Professor Victoria Brescoll from Yale University asked professional men and women to evaluate the competence of executives based on who spoke more often. Men who spoke more often than their peers were rated 10 percent higher. However, when women spoke more than their peers, they were rated 14 percent lower. As noted by Adam Grant and Sheryl Sandberg in a piece they wrote for the NYT January 12, 2015: Speaking While Female “women who worry that talking too much will cause them to be disliked are not paranoid; they are often right”.

Tali Mendleberg, from Princeton University goes on to say that while women may be confident in their views, “they’re not confident that what they have to say is valued, and that in turn shapes how willing they are to speak, and what is discussed.”

Sheryl Sandberg and Adam Grant are joining their voices on a regular basis to call attention to these and other issues of relationships at the workplace.

The pattern of “speaking while female” has consequences beyond the muffling of one person; rather it results in organizations and public forums missing out on a group of key contributors. It is critical that, together, we notice these patterns and be intentional about making changes such that all voices are heard.

In our book: Communicating Possibilities, we offer specific steps for noticing patterns using the acronym NOREN. NOREN stands for (1) Noticing, (2) Observing, (3) Reflecting, (4) Engaging, and (5) Noticing (Again).  In this case, how might we NOTICE when some people are speaking more than others while others are being talked over? In another blog, I wrote about micro-inclusions. A micro-inclusion is an act of stepping up and calling attention to the pattern of a man’s re-statement of a comment previously made by women is acknowledged in a way that links backs to and acknowledges the initial contribution.

OBSERVING is the active process of looking at how I, we and the organization might miss out on the contributions of some who are either talked over, interrupted, or who may be silencing themselves due to being less confident in the value of their ideas or are concerned about the consequences of asserting their voices.

REFLECTING is the ongoing process of taking what we notice, and consider what we might do, interpersonally, on teams and as a whole organization to create new patterns that are affirming and inviting.

ENGAGING differently – taking leadership to break the pattern and create openings and be an ally, by intervening interpersonally in a conversation or meeting, or structurally by initiating forms of contributing that mitigate barriers to contributing, and,

NOTICING AGAIN what we are creating together. How do we enact changes that are affirming, inviting and hopefully enable all people to see what they have to gain by enhancing the fullest contribution of women and other marginalized voices?

Change is a coordinated effort. We as women can do our part in noticing how we inhibit and silence ourselves. AND women need allies with each other as well as with our male counterparts to notice these patterns and enact new ways of listening, hearing and acknowledging each other to create new and better patterns of collaboration.

Ilene Wasserman, President of ICW Consulting Group is the author of Communicating Possibilities: A Brief Introduction to the Coordinated Management of Meaning (CMM). She is passionate about helping her clients see the opportunities in diversity.

Disclaimer: The opinions and views of guest contributors are not necessarily those of theglasshammer.com

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Women Should Tell More Stories About Themselves

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Guest contributed by Esther Choywoman typing on a laptop

“Women tend to be less comfortable with self-promotion — and more likely to be criticized when they do grab the spotlight,” reported Susan Chira in the New York Times in July 2017, after extensive interviews that included many CEOs and would-be CEOs.

Self-promotion is a delicate balance. But the alternative—hoping accomplishments speak for themselves and agonizing in silence until someone notices them—does nothing. We need to become fluent, comfortable and authentic in promoting our own achievements. And this is where storytelling can help. Here’s how.

  1. Remember that stories of you are NOT about you.

Every story is about building connections. As I have argued in my new book Let the Story Do the Work, telling an effective story requires us to think deeply about its intended audiences.

As psychologist Robert Cialdini’s research on social influence has shown, the people we see as “just like us” are the people whose ideas we find most persuasive. So, in telling a story about an achievement, reflect on the experiences that most people share. If your story reminds your listener of a similar experience, you will form an authentic connection that will make your achievements memorable. One of the great, essential shared-experience stories involves overcoming adversity or solving a problem, and that is also a strong set-up for being able to narrate an accomplishment

For instance, when my colleague Kelly Standing connects with potential clients, she tells the story of how the neighborhood bully once hung her from a tree by her neck and left her for dead. Fortunately, her father saw her and saved her life. Kelly’s dad asked himself, “How will my daughter remember this?” That question shaped his response and helped her to overcome the adversity by seeing herself as strong, rather than victimized. And through it, Kelly learned the power of a good question.

And that’s where she begins to talk about her accomplishments. The power of a good question led her to study in a renowned journalism program. And it has led her to solve clients’ business problems with “a journalist’s curiosity” and the ingenuity she learned from her father. “I help them see possibilities where they might only see pain,” she says.

As self-promotion stories go, Kelly’s is unusually honest and personal. It’s also universal. Although few people have been bullied to this extent, her story speaks to universal fears (for ourselves and our children). And it also brings someone else into the spotlight with her—her father.

  1. Choose the right universal element for the context.

What is the context for sharing your achievements? This will shape the type of universal experience you share.

  • Interview: Because it is nearly impossible to research your interviewers in advance, share a positive story of overcoming an obstacle. (It’s hard to predict how a negative shared experience will go over.)
  • Pitching: Use a shared experience to show you have the strength of character to complete the proposed project.
  • Fundraising: Choose a shared experience that underscores why it’s important to give to your cause.
  • Meeting a potential client: Select a shared experience that can move from personal to persuasive, illustrating your value (like Kelly’s story).
  1. Use Three Acts

An easy accomplishment doesn’t give the listener much to connect with. So reflect on the hurdles that stood in your way, and then shape your success into a three-act drama:

Act I: After setting the scene, plant a hook that has the central challenge embedded in it.

Act II: Describe your journey to overcome the main challenge. Shape this section based on what you want to persuade your audience of at the end.

Act III: Resolve the story and deliver the takeaway—“that’s why I’m here, and that’s why we’re having this conversation.”

  1. Seek Feedback

When gauging how the story will come across, nothing is more essential than the feedback of people who are like your target audience. Ask your test audience three key questions:

  • What info do you recall? If what stands out to your test audience isn’t what you hoped to convey, craft your message differently.
  • How does my story make you feel? The emotion evoked will stay with your audience longer than your exact words.
  • What questions do you have? If your story isn’t prompting questions, it isn’t building connections.

Using the same contextual clues and three-act structure, women can also promote each other. This will holistically challenge existing narratives about female leaders and bring the accomplishments of individual women into the spotlight where they belong.

Esther Choy is the President and Chief Story Facilitator of the business communication training and consulting firm Leadership Story Lab. Her debut book, Let the Story Do the Work (published by AMACOM), is now available on major online retail platforms such as Amazon.

Disclaimer: Guest contributors views and opinions are not necessarily those of theglasshammer.com

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Moving Forward Positively After Losing Your Job

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 Guest contributed by Alice BergFrustrated blonde woman sitting at a computer

Losing your job can happen to any of us. If you got fired, don’t get desperate. Yes, it is worrying and somewhat frustrating but you should see it as an opportunity to look at your career journey so far. Losing your job could be an opportunity to move in a different direction or even obtain an even more prestigious role you wouldn’t have considered otherwise. What should you do when you get fired and how do you overcome professional hardship and get back on track as fast as possible?

Leave smartly

Getting fired is a bitter pill to swallow, however don’t think of burning bridges. Your main goal is to leave your current firm on a positive note. It is important to save good relationships with your boss, co-workers and even clients in order not to threaten your future career. However, if you think that prejudice occurred and you were unfairly fired from the job because of your sex or race, you can seek legal advice.

Take time for yourself

Your life after being fired still goes on. It is not the right time to get upset and focus on your failure. Take this time to let it go and to adjust to this life change. Take a few days to take stock and to consider what options are open to you that will fully satisfy your professional interests in the future.

Control your emotions

Don’t let getting fired depression take the best of you. Don’t get stressed and try to accept your loss. You can allow yourself to mourn for a couple of days but then you have to leave this traumatic experience in the past and move on. Don’t hold the grudge against your boss or yourself. Manage your emotions and try to think over some positive aspects of being fired. It can be your fresh start, in the first place.

Spend time with the people closest to you

You can use your free time wisely and do things that previously you have never had time to do. You could try something beneficial for your mind and body but most importantly, you can spend more time with your family. While working, you always feel busy and out of time, so often you don’t get the spend as much time with your family as you would like. Now you can! Devote each moment to the people that matter in your life. They will be a strong emotional support for you at this difficult conjuncture.

Make your financial situation clear

After getting fired from a job you should dispose of your money wisely. You never know how much time it will take for you to find a new job. Therefore, you have to assess your financial situation, look over your budget and cut all extra expenses. Your savings will come in handy.

Understand your strengths and weaknesses

Take this time to identify your strengths and weaknesses. Make a list of all your best skills, abilities and experience that set you apart from others. Similarly, list each characteristic and trait that may hinder your way to success. Besides, you can talk to your trustworthy former colleagues and ask them to point out your strong and weak sides. Listen actively and it will be easier for you to figure out what to do to become a better version of yourself.

Once you see an overall picture of what you are good at and what should be changed, you will trigger off your enthusiasm of moving forward and conquering new heights.

Make your dreams come true

Now you are that close to realizing that losing your job is a true blessing for you. Nothing can stop you from making all your dreams come true. First of all, you are open to each new opportunity. If you have ever thought of a career change, but were afraid to take the first step – do it right now! If you have been dreaming of a vacation with your family – go together on a trip!

No time for moaning. Be active!

In order to boost your confidence, you have to be proactive. Think about a career you would like to pursue and do at least 3 useful things that will bring you closer to your dream job. Also, it will not let you get depressed. Use your time effectively. The truth is, you have no time to moan.

Be open for new opportunities

Don’t be afraid of change. It can be overwhelming, but you also will see how exciting it can be! Remember that everything happens for a reason. Who knows, maybe you were fired from your job to have an opportunity to rediscover yourself. It is high time to try something new: visit some professional conferences or meetings, refresh your resume, prepare your social media accounts and LinkedIn profile for job search, get ready for an interview and move forward towards your dreams!

Now you know what to do after getting fired. By implementing these steps to moving on you will have quality time free of your job duties. Use this time wisely and never get desperate and discouraged. Believe in yourself and start your new way to success.

Alice Berg – a blogger from Bath, UK, and a consultant at SkillRoads, who received a degree in Social Work and Applied Social Studies. Now she helps people to find their own way in life, gives career advice and guidance, helps young people to prepare for their careers. You can find Alice on Twitter and Facebook.

Disclaimer: The opinions and views of Guest contributors are not necessarily those of theglasshammer.com

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Mental Health and the Office Why It Matters More Than Ever to Be Open About Your Struggles

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Guest contributed by Katie McBethSad businesswoman

Every year World Mental Health Day is commemorated. This day of recognition is meant to help raise awareness, help dismantle the stigma, and provide those who suffer with access to support if they need it.

The focus of last year was mental health in the office: how awareness, stigma, and our work-life balance can affect workforces around the world. In America, especially, working women are often struggling to balance their life in and out of the office, and are finding it even more difficult to not let the stresses of the outside world affect their work and productivity. Although there is an increased awareness around mental illness, there is still a strong stigma on discussing it at work.

What does this mean for working women who suffer from mental illness? How can we not only become more successful in our careers, but also be more accepted for our invisible conditions? How can office leaders make a difference for all their employees? These questions can be an especially tough to parse, but they are extremely important for opening up the dialogue around mental illness in the office.

Erasing Stigma Through Dialogue

Over a lifetime, it’s estimated that the average full-time American worker spends about 90,000 hours at work. It’s no wonder, then, why this year’s theme of Mental Health Awareness Day was focused on the office. Our jobs take up a large portion of our lives, and the environment around us, our work habits, and our outside life can all factor into our mental and physical well-being.

However, it’s rare to hear conversations about mental health while actually in the office. Much of this can be due to the vulnerability of opening up about mental health conditions, but it could also be due to the fact that patriarchal standards still reign supreme in business. The idea of exposing mental illness — as well as emotion or empathy — can be seen as a weakness.

Numerous studies have come to prove this to be false, and in fact honing your emotional intelligence can play a large part in improving a business and can really shine in management. Empathy and communication, in particular, have shown to reduce employee turnover, improve team morale, and increase productivity for individuals and teams.

When discussing mental health, one of the biggest hurdles in addressing it can be the stigmas that exist around these conditions: both social stigmas (those created by society) and self stigmas (those created internally by people who suffer from mental illness). However, some of those stigmas are beginning to change, and much of that is thanks to the people who are brave enough to speak up and be open about it, and to those that have the empathy and patience to listen and learn. Scientific research has also shown that people are more willing to seek out help — via therapy, counseling, or medication — when they can overcome these stigmas.

For those of us that suffer from mental illness, being open about our struggles and our conditions can be inherently powerful. However, it can be difficult to be open if we don’t have a support system in place. On the reverse, having a supportive, empathetic, and kind boss can be a major factor in helping those that suffer feel less stigmatized by their invisible condition. Empathy is also extremely powerful, especially in the office and especially among those in management and leadership positions.

Accepting Mental Health as Physical Health

There’s a reason mental illness is referred to as an “invisible condition.” Although common misconceptions often overlook the body-mind connection, there is plenty of evidence to show that mental illnesses can have a profound effect on the physical body.

However, the general population that doesn’t suffer from mental illness could still suffer from occasional bouts of depression or anxiety brought on by work, or even external circumstances or trauma —. Prolonged exposure to stress can have physical effects as well, which is why it is all the more important to consider allowing mental health days at work.

Sick days allow employees the opportunity to stay at home and recover from the flu or from injuries. Mental health days, on the other hand, allow employees the opportunity to stay at home, relax, rest, and recover. Even for employees that don’t suffer from mental illness, mental health days allow them a chance to step away from the stress of the office and hopefully find ways to practice de-stressing techniques. About 25 percent of Americans agree that work is a main stress-point for them, and stepping away can help them find tranquility, as well as make them better workers for when they do return to the office.

Organizational stress — can result in disengagement if it goes on too long or is unaddressed. Allowing employees the chance to step away from the stress of work can help them feel more appreciated. It can also help them refocus on tasks and be more engaged in the office.

Mental health days go beyond helping those who suffer from mental illness and can help everyone feel better about their work. Examples of this increased emphasis on mental wellness can be seen in European countries where work weeks are shorter, vacation times are longer, and employees are generally happier to be working for their company. If only America could pick up these same practices, maybe our workforce would be better for it.

Changing the Workplace for the Better

Especially in the workplace, Mental Health Awareness Day — where it is frowned upon to discuss these ailments —can help create a dialogue that could lead to lasting changes for everyone.

Being a professional working women who suffers from mental illness can be difficult. Facing the constant stigma of our conditions, as well as the threat of losing our jobs if we’re having a bad day, or even being the subject of ridicule or discrimination because we can’t “showcase” our condition, is a daily worry. There will always be someone to try to put you down for something you cannot control about yourself.

However, our office is no place to face this sort of targeted discrimination, and having a supportive and understanding boss can help prevent sufferers from being alienate at their place of employment. Additionally, raising awareness around the effects of mental illness and stress in the workplace can help carve the paths for healthier lifestyle choices and happier employees.

There are ways to make lasting change in the office and in our lives, but it starts with one simple step: having a conversation. If you suffer from mental illness and feel like your manager will be receptive to discussing your concerns, then maybe it’s time to have that talk. If you’re a manager and want to showcase your support for all your employees, be open about allowing mental health days in the office, and perhaps provide resources for those that need it.

Finally, if you suffer from serious mental illness and are afraid that it will interfere with your work, know that you are not suffering alone. Seek out help, find treatment, and know that although you may have this condition forever, it will not limit the great things you plan to do with your life. You do not have to suffer in silence, and you do not deserve to be stigmatized. Let’s work on making the world a little better for everyone.

Disclaimer: The views and opinions of guest contributors are not necessarily those of theglasshammer.com

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Undervaluing Yourself? Here’s How to Make Sure You Get What You Deserve

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Guest contributed by Karen Schoenbarthappy man with women

Do you routinely undervalue your professional worth? Are you afraid to step up and take on new challenges or ask for a promotion or raise because you aren’t sure you’ve earned them? If so, you are definitely not alone.

“Imposter Syndrome” is a term coined in 1978 by clinical psychologists Pauline Clance and Suzanne Imes. It refers to high-achieving individuals who can’t internalize their accomplishments and persistently fear being exposed as a fraud. According to a recent study in the International Journal of Behavioral Science, up to 70 percent of people feel this way.

The funny thing about Imposter Syndrome is that sufferers are almost always able to meet the requirements of their job, so their fears are actually unwarranted. Nevertheless, overcoming these fears isn’t easy. Follow these steps to gain confidence that you are exactly where you are supposed to be.

  • Don’t compare yourself to others. Set goals for what you want to do and focus on achieving those things.
  • Do an honest evaluation of your strengths and weaknesses. While everyone focuses on fixing the weaknesses, also focus on building up and honing your strengths.
  • Find people who believe in you both personally and professionally and reach out to them for support.
  • When you receive a compliment, don’t negate it or deny it. Simply say, “thank you.”
  • Focus on helping others instead of yourself. As C.S. Lewis said: “Humility is not thinking less of yourself, it is thinking of yourself less.”
  • Talk with people you respect to see if they share similar concerns. Work together to overcome them. Remember, even brilliant and famous people occasionally admit to feeling like frauds. Try to laugh about it.

Nothing Cures Imposter Syndrome Like Hard Proof

An especially critical strategy for overcoming Imposter Syndrome is to track your accomplishments and communicate them to the people who matter. It is not attractive to brag, of course, but sharing your positive results with your boss and other senior executives will encourage them to support and reward you. When this happens, you will naturally feel like less of an imposter.

It helps to be as proactive as possible, so start a file today. If you get an email from a colleague or a client thanking you or complimenting something you’ve done, add it to the file. If you’ve been given specific goals or objectives, keep them handy and work the list—ensuring you are addressing everything on it. If you need help to accomplish a specific goal, ask. For example, if your boss said you need to hone your presentation skills but you haven’t had a chance to present anything, ask if there is an assignment that will afford you the opportunity. It’s fine to reference your objective and the desire to accomplish it.

A few notes of caution. Your file of accomplishments should be long and comprehensive, but beware of overkill when talking to your manager about them – even if you feel Imposter Syndrome getting the best of you. Choose examples from the file that demonstrate your mastery of a specific task or skill. These examples can also be used when meeting with other senior people in your company or a new manager who can benefit from learning what you have been working on.

Careful tracking and strategic communication will ensure that you have an excellent business case to ask for a promotion or raise, and will hopefully assuage your fears. But what if the worst happens? What if you swallow your apprehension, ask, and are denied anyway? How can you keep from undervaluing yourself then? First, make sure you understand the reasons for the decision. Are there softer skills you are missing, such as communicating tactfully or being assertive in meetings? Ask for specific examples of what you need that you are not currently demonstrating. If nothing is missing, inquire about what is holding you back. A lack of positions at the next level is sometimes a legitimate issue, so you may need to be patient.

Don’t Undervalue Your Offerings Either

A corollary to Imposter Syndrome is underestimating the value of your products or services. Here, you should remember that when you provide something that meets a need of your client or customer, you cannot be afraid to be compensated for it. Have pride in your offering, and know exactly how your client or customer’s life or business will improve as a result of having it. Be willing to walk away, but keep in mind that there are times you might want to be more flexible. For example, you might decrease your price in order to protect an important, long-term relationship. A negotiation that ends in a win/win will reduce your self-doubt and keep you from falling victim to Imposter Syndrome in the future.

Adapted with permission of the publisher, Motivational Press, Inc., from MOM.B.A. Essential Business Advice from One Generation to the Next 
by Karyn Schoenbart with Alexandra Levit.  Copyright (c) 2017 by Karyn Schoenbart. All rights reserved. https://www.amazon.com/Mom-B-Essential-Business-Advice-Generation/dp/1628654597

About the author

KARYN SCHOENBART, author of MOM.B.A. is CEO of The NPD Group, a global provider of information and advisory services to many of the world’s leading brands. She has over 30 years of experience in the market research field, with expertise in identifying and developing new business opportunities and client partnerships.

Schoenbart was named one of the Top 25 Most Influential Women of the Mid-Market by the CEO Connection. She is also the recipient of the Long Island Brava Award, which recognizes high-impact female business leaders, and the Legacy Award from Women in Consumer Technology. Schoenbart is passionate about coaching others to greater levels of achievement. She is a resident of Long Island, NY. To learn more, visit: KarynSchoenbart.com.

Disclaimer: The opinions and views of guest contributors are not necessarily those of theglasshammer.com

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The Motherhood Penalty: Overcome this Career Advancement and Wage Blocker

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Guest contributed by Josie Sutcliffe

motherhood

Image via Shutterstock

Despite considerable attention, the gender wage gap has only improved by 8% in the last 20 years — a slow pace of improvement that indicates removing the gap entirely is more than a generation away.

What’s holding up progress?

A Visier Insights report analyzed an aggregated database of over 160,000 US-based employees of over 30 large US enterprises and found that there’s an underrepresentation of women in manager positions — in particular during the key childcare years — directly driving the overall gender wage gap. This finding is known as the Manager Divide and has a strong correlation to motherhood.

The Motherhood Penalty

Simply put, during the key childcare years women are increasingly less likely to hold manager positions, which directly impacts their average earnings compared to men.

At the time the gender wage gap begins to widen (starting with women at age 32 earning on average 90% the wages of men and decreasing to just 82% by age 40), women are increasingly underrepresented in manager positions. This directly drives the gender wage gap as managers earn on average two times the salary of non-managers.

diagram

The Manager Divide occurs during the key childcare years: most women in the US who have children give birth to them between the ages of 25 and 34. And with most children entering school (and, therefore, requiring less childcare) at age 5, women who have children are most likely to experience increased childcare demands up until the age of 39. Despite an increased trend towards equal parenting, in today’s society women still typically take on more of the family care responsibilities. These responsibilities impact their careers.

It’s worth noting that, when reviewing promotion events by age, there is no significant difference in the overall rate of promotions in any age range for women or men. In other words, women are promoted at the same rate as men during the Motherhood years, but men are more likely to be promoted into manager.

If the Manager Divide was removed and, therefore, the same proportion of women held manager positions as men, the gender wage gap across all workers would be reduced by just over one third for those over age 32. If this “augmented” population of female managers were then given the same average salary as male managers, the gap would be cut in half.

diagram

Taking Steps to Finally Close the Gender Wage Gap

If a company pays women and men the same for equal work, but then underrepresents women in the better-compensated manager roles, that company has not achieved gender equity.

Here are some actions leaders can take to promote and ensure gender equity:

  • Get a high-level understanding of the state of gender equity within your organization. Start with simple metrics like “female ratio” (looking at the percent of total headcount that are female) by department, role, and/or location, and in your hiring pipelines.
  • Dig deeper by finding out if pay and performance ratings are unbiased for men and women. Compa-ratio is a classic compensation calculation that indicates how close a person’s base pay is the pay level midpoint for the role they perform. If women have a lower than average compa-ratio, then it is likely that pay decisions are not being made equitably. Similarly, understanding the proportion of employees who receive each level of performance rating and then comparing this to the proportion of each rating for female employees will uncover if performance ratings are handed out in an unbiased manner.
  • Measure not only promotions by gender, but also the nature of the promotions: by role, department, or location, find out if the percent of women promoted to or holding manager positions is lower than the percent of men promoted to or holding manager positions.
  • Take steps to correct gender inequity, starting with your processes for hiring and promotion. Implement the Rooney Rule: for every manager position you have open to fill, consider “at least one woman and one underrepresented minority” in your slate of candidates. Consider blind screening of resumes (removing names or other gender identifiers from resumes) when selecting applicants for interviews. And introduce consistent and gender bias-free performance management processes.
  • Given that the Manager Divide is connected to the years when women are most likely to have increased childcare demands, look into ways your organization can better support paid parental leave. It should be equally available to mothers and fathers, and be socially acceptable not just for mothers, but also for fathers to take. Flexible working time arrangements could be a key part of your solution.

Make the business case for gender equity at your organization. It isn’t just about fairness, avoiding lawsuits, and protecting (or building) your employer brand (check out the InHerSight for an idea of what the future holds — a Glassdoor-type site that focuses on rating companies from the perspective of their support of women). Research by McKinsey shows that companies in the top quartile for gender diversity are 15% more likely to have financial returns above their respective national industry medians. According to a  2016 McKinsey Global Institute report, if full gender equality is attained, $4.3 trillion could also be added to the U.S. economy by 2025.

Disclaimer:  The views and opinions of Guest contributors are not necessarily those of theglasshammer.com

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Increasing Accountability in Yourself and Others

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Guest contributed by Linda O’Neill, VP of Strategic Services at Vigilant

accountability

Image via Shutterstock

Almost every executive I talk with desires a more accountable organization. Many of them are running highly effective and profitable companies and it is their goal to keep the bar moving up and to the right.  There is room for improvement. In an accountable organization each employee understands his/her role and each employee can be counted on to do his/her job with no surprises. When a company’s culture embraces accountability, employees are self-motivated to contribute to the success of the organization.  It’s important to remember that accountability is voluntary – you can’t make employees (or anyone else) more accountable. There are, however, steps you can take to increase the likelihood your employees will choose to be accountable.

  1. Define it. It is important that everyone in your organization define accountability in the same way. Spend some time on this as a leadership team. Webster’s dictionary uses words like “answerable” and “explainable” to define accountability. To me, the most important element of accountability is the obligation to answer for our actions. It’s not just completing the actions.  It’s being responsible for the consequences of our actions in addition to completing them. It involves taking ownership of your job. There is no room for blaming others. What’s more important than the way I define accountability, however, is the way you define it for your organization. There is no right or wrong answer.
  2. Communicate it. Communicate the company’s expectations around accountability – broadly, consistently and frequently. You will be the most successful when you communicate accountability in context with the company’s mission, values and goals. When each employee understands that the way his/her job is done affects the company’s performance, you will experience greater individual and collective accountability. Put more control in the hands of employees for how they meet the expectations of their job/role. Employees who feel responsibility will also more willingly embrace accountability.
  3. Reward it. Just as you spent time defining accountability, spend equal time understanding how you will measure and then reward it. As the company makes progress toward its goals, share the information broadly. “The Carrot Principle” by Adrian Gostick and Chester Elton is a great book to gather ideas about rewards. The authors stress that rewards must be deliberate. Create a system for yourself. You won’t just “remember” to reward employees. Tie the rewards to company goals and the employees’ role in meeting those goals. Communicate how the employees’ accountability (obligation to answer for actions) affected the goals.

Wanting more clarity around measuring accountability

It is important for every employee at every level in the organization to have a document articulating his/her accountabilities (similar to a S.M.A.R.T. goal document). I like calling this document simply “<Name> <Year> Accountabilities” (i.e., mine would be “Linda O’Neill’s 2017 Accountabilities”). Identify the categories important to your business, such as financial performance, customer service, team leadership and executive maturity. Clearly articulate the accountabilities in each area. Once you have a complete list of an employee’s accountabilities, define how you will measure success. For example, an employee may be accountable for bringing in $15 million in service billings for the fiscal year. The employee would record the results achieved at the end of the period.

Wanting greater accountability to self

Accountability comes from the inside out; it is a choice. Let me say that again: Accountability comes from the inside out; it is a choice. As a result, it makes sense that learning greater accountability to self enhances accountability on the job. Positive change begins with individuals changing themselves. You can translate the same strategies listed in the “wanting more accountability from others” to yourself. First, define what accountability means to you. Do you take an “owners” mentality to the commitments you make to yourself as well as the commitments you make to others? Next, spend some time noticing how your actions compare to your definition of accountability. You might want to write down every commitment you make to yourself or someone else for a week and then notice what supported or what got in the way of your accountability. What conclusions can you draw about you learned? What small change will you make to increase your satisfaction with your accountability to self? How will this enhance the way you model accountability for others?

Conclusion

Accountability means being doing what you said you would do, and being answerable for all of your actions –those that influence others and those that affect only you. When there is little accountability in an organization, stress levels tend to rise, communication is reduced, and territorialism is pervasive. When accountability is strong, employees are engaged, performance is high and company goals are met. What choice will you make to improve accountability both within your organization and within yourself today?

Disclaimer: Opinions and views of guest contributors are not necessarily those of the glasshammer.com

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The Multitasking Way of Life

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office

Image via Pixabay

 

Guest contributed by Terri R. Kurtzberg and Jennifer L. Gibbs

There’s an old joke that says that if a man wants to know what a woman’s mind feels like, he should imagine having a browser with 2,857 tabs open ALL THE TIME. Indeed, we do, as a society, promote the image of women as multitaskers—balancing the needs not only of our families alongside our careers but also serving in caretaking roles as well as more content-filled ones, even in the workplace. In addition, many have noted of late that women are predominantly the ones who are expected to keep track of information—across domains—in their heads. While there may be some real truth to the fact that expectations for women’s roles and knowledge do cross boundaries more often (in the big picture sense as well as in the minutes-of-the-day sense), there’s also a great fallacy in this line of thought.

Unfortunately, the truth (as we know it from cognitive science research) is that human brains, of any gender, are poorer at multitasking than is generally thought to be the case*. Our brains just weren’t meant to do the amount of parallel-processing that we so often attempt in today’s world. So, for example, trying to answer a text message while still holding onto the thread of a conversation or meeting already in progress is generally not fully successful. It may be successful enough—that is, it may be possible to string together enough of the information in the conversation or presentation even though there are gaps in what you heard or could process while you attended to something else—but there are two problems with this. First, there are indeed gaps, since our brains in fact cannot process two language-based tasks at once, and so we don’t always know what it is that we missed and whether it would have been important to our overall understanding of the topic.** Second, there is the issue of burn-out.*** Simply put, it is exhausting to have multiple streams of unfinished business (or “open tabs”) ongoing in the mind. Most people, but perhaps women especially, underestimate the toll that this takes. We assume that through sheer force of will, we can be successful at keeping all the balls in the air.

Thus, while research on distraction and multitasking has not yielded strong differences in the way it plays out for men and women, there certainly are important lessons for women aiming to make strides into higher positions. These fall into three categories:

  1. Know thyself: Understand that we are doing ourselves a disservice by constantly trying to keep track of too many things simultaneously. Then, do an “audit” for yourself by watching your behaviors and your incoming messages for a week. How many of them actually needed your attention immediately? Find the worst offenders, and make changes. Turn off notifications for blocks of time, set expectations by letting people know (perhaps through an outgoing email note) that you will respond to messages at the end of each day and not continuously, but to do X in case of truly time-sensitive needs, and remove your phone from your line of vision whenever possible.
  2. Know that you are being watched: People see you on the phone when you are in front of them. They can even reliably tell when you’re not listening with your full attention even if you’re not visible (say, on a conference call or one-on-one phone call). And yes, they absolutely do think differently of you for this lack of focus.**** Give the gift of your full attention. If you do need to pull your attention away, own up to it by explaining why to those engaging with you.
  3. Know the power of setting the tone from the top: Leaders have an opportunity to step in and make decisions to help rein in the problems stemming from the over-use of mobile devices. For one thing, there is a strong “monkey see, monkey do” effect that happens with respect to use in the professional setting. This problem is exacerbated since communication technologies have only existed for a tiny sliver of time, relative to human development, and continue to change so rapidly. Therefore, the “rules” are still being established for when and where it is appropriate to be engaged with technology instead of with the surrounding people. Being the social animals that we are, we are thus very tuned in to watching how other people are using their mobile devices, and tend to follow suit. For example, it is common to see one person bring a laptop to a meeting one week, followed by a whole crowd of people with their laptops open the next week. Similarly, seeing your colleagues answer emails at all hours of the night and on weekends put tremendous pressure on you to follow suit—a pattern that results in both lower productivity and higher turnover. These slippery slopes can be avoided by a wise manager attuned to the dangers of too much connection, and who makes explicit policies to the contrary.

Women are indeed pulled in many directions at once, and do keep track of many, many different “open tabs” each and every day, especially as they rise to higher levels at work. However, it is important to understand the natural limitations on human cognition as new technologies stretch the amount we ask of ourselves and our minds. Only then can you best out of yourself and those who count on your leadership.

 

*Ophir, E., Nass, C., and Wagner, A. D. (2009). Cognitive control in media multitaskers. Proceedings of the National Academy of Sciences USA, 106, 15583-15587.

**Bowman, L. L., Levine, L. E., Waite, B. M., and Gendron, M. (2010). Can students really multitask? An experimental study of instant messaging while reading. Computers & Education, 54, 927-931.

***Wajcman, J., & Rose, E. (2011). Constant connectivity: Rethinking interruptions at work. Organization Studies, 32, 941-961.

****Kurtzberg, T.R, Naquin, C. E., and Krishnan, A. (2014). The curse of the blackberry: Multitasking and negotiation success. Negotiation Journal, 30.

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Why Women Are Crucial in Design and Tech

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Women-working-on-a-computerGuest contributed by Sara Wachter-Boettcher

I was chatting with a woman at a tech conference a while back about sexism in the industry. She rolled her eyes: “Oh, have I got a story for you.” A couple years ago, she was working at a large company’s Silicon Valley innovation center. She was excited. Her company was partnering with a fashion brand to produce a new “fashion-forward” women’s smartwatch, and she would be leading the design research. But when she walked into the kickoff meeting, her stomach sank: she was the only woman at the table.

While the men droned on about their wives, using them as proxies for the “female market,” she hatched a research plan to find out what women actually wanted from a smartwatch. More than a thousand respondents later, she brought her results back to the group. The top insight: women really wanted their smartwatch to help them discreetly keep an eye on things during meetings. But the men wouldn’t listen: women want apps for shopping, not work.

“I felt like I was in an episode of Mad Men,” she told me.

Eventually, the project stalled, and the brand brought in a celebrity to design the smartwatch. It flopped. “It wasn’t based on needs; it was based on stereotypes,” she said.

Her story is over the top, but it’s not rare. While writing my new book,Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech, I saw plenty of products that left women out (like Apple’s Heath app, which didn’t bother to include a period tracker for a full year after it launched). The companies behind those products? Mostly male.

Meanwhile, I also found loads of research confirming what I’d long felt: that diverse teams perform better because they spur new thinking rather than encourage people to rely on the same stale perspectives. As a result, they’re more likely to develop innovative product ideas, and less likely to rally around incorrect assumptions.

That’s why we need more women—and people of color, and LGTBQ people, and people with different abilities, and so much more—working on design and tech at every step of the process, from deciding what to make in the first place to testing products before they go to market.

But as the smartwatch researcher found out, it’s not easy being a woman in tech: we’re routinely passed over for funding, pushed out by harassment, and even subjected to demoralizing pseudoscience claiming we’re just not as good as men.

So how do you create a thriving career, do your part to change the system, and avoid burning out in the process? Here’s what I’ve learned during my career, and in my research talking with dozens of women across the industry.

Make “microchanges” that matter

Diógenes Brito didn’t mean for it to be a big deal when he used a brown hand for a new graphic at Slack, the group-chat platform. But it was—because people of color so rarely see their skin tones reflected in the world (just think about all the so-called “flesh-colored” Band-Aids on the market). “It may seem like a small thing,” tweeted Kaya Thomas, a college student studying computer science. “But when you see graphics over and over excluding your skin color, it matters.”

Seemingly minute design or tech choices—like including women in photos depicting technical teams or removing unnecessary binary gender questions from forms—can make a big difference to users, and can even make a company’s culture more aware and inclusive over time. And since they’re small—as small as depicting a brown hand in an illustration—they’re the kind of thing you can often slip in without getting pushback.

Oh, and Kaya Thomas? She graduated in May. Now she’s an engineer at—you guessed it—Slack, where I’m sure she’ll shake things up even further.

See what others have missed

You know how dating apps used to be cesspools of unsolicited porn? Yeah, okay, so that’s still largely true. But now there are tons of women-run apps offering an alternative. There’s Bumble, of course, founded by ex-Tinder exec Whitney Wolfe. Disillusioned by harassment (including from one of her fellow Tinder founders), Wolfe set out to solve some of heterosexual online dating’s endemic flaws by doing something no one had thought of before: only allowing women to make the first move.

Or, there’s Coffee Meets Bagel, designed as an alternative to “swiping your life away.” Frustrated by the constant ghosting of other apps, the founders—sisters Arum, Dawoon, and Soo Kang—designed their product to give users fewer, better matches each day, and to discourage flakiness by only showing women a short list of men who’d already liked them.

While none of the new women-run dating apps is perfect (for example, many still don’t serve the LGBTQ community very well), they’re all exploring new ground—ground traditional male-run apps never would have considered.

Serve the underserved

Tech has also enabled a bevvy of new fashion startups, and some of the most exciting examples are in a space that used to be a dead zone: plus sizes. Today, loads of women are helming companies that—finally—are focused on combining on-trend and luxury pieces with more inclusive sizing options.

One particularly innovative option? Universal Standard’s “Universal Fit Liberty” policy where customers can exchange a product within a year if their size goes up or down.

While getting funding for a fledgling business still isn’t easy, the world is starting to wake up to the fact that designing for women isn’t a niche case. It’s an underserved audience­­­—one that controls most of the purchasing decisions in the United States, and that’s increasingly fickle about where it spends its money. The more we push for inclusion—and stand up to all the sexists, bad bosses, and other toxic influences out there—the more opportunities we’ll have to make sure that the tech products of the future serve all of us.

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Perfection Might Be Our Biggest Enemy

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By Molly Connell

The call for a gender equal workplace is getting louder, but women are still significantly under-represented in certain fields. When it comes to STEM (Science, Tech, Engineering and Math), there is still a stereotype present that working within these fields is rather for men. As an example, currently, only 13% of practicing engineers are women in the United States (Bureau of Labor Statistics)

It is clear, that this under-representation is not because women are less capable. Countless female engineers have achieved something admirable in the past and became role models. Business Insider published an article with the “26 most powerful female engineers in 2016” listing women who are powerful and brave, like Diane Greene who is leading a new team at Google that combines all of the company’s cloud businesses or Peggy Johnson, the Executive Vice President of Business Development at Microsoft.

Bravery is a key component

“Perfection is the Enemy of Progress!” said Churchill, but the same concept has also been presented by Voltaire as well. The scientific explanation that supports this statement is called “nirvana fallacy” which is defined as “comparing a realistic solution with an idealized one, and dismissing or even discounting the realistic solution as a result of comparing to a “perfect world” or impossible standard.” (Logicallyfallacious.com)

Taking risks means having a chance to fail. But what is failure? Charly Haversat in her “Perfectionism holds us back. Here’s why” TED talk explains how perfectionism can blind us from seeing what we have accomplished. If we constantly compare our present situation to a perfect situation, dissatisfaction is bound to come. Should our children never participate in a soccer team if the chances of them becoming a professional football player is less than 1%? Can we not be proud of ourselves for being the 2nd best at something? While these questions are polarizing, perfectionists, when it comes to themselves, would answer “no!”, while this is a mistake can stand in the way of their happiness and also their success.

Girls are raised to be perfect

While the paradox caused by perfectionism can occur for anyone, in which while striving to do everything right and to be the best, one prevents itself from doing so at the same time, there is still a difference on what effects this phenomenon has on males and females.

A wave was created when Reshma Saujani, the founder of Girls who Code introduced her theory in one of her speeches how girls in general are being raised in a way that is counteracting with the original intention: we forget to raise them to be brave.

A survey conducted by LinkedIn asked men and women about their childhood dream jobs and whether or not they are currently working in that position. It turns out that there is a clear split between men and women: men were far more likely to have of “one-in-a-million” type dream-jobs such as prime minister or astronaut than women. Ms. Saujani, as explained in her previously mentioned speech, thinks that women tend to choose careers they know they will be great in, because they are taught to avoid risk and failure, to be good in school and to be safe while boys are praised for their bravery.

This has an effect on us in many aspects: A Hewlett Packpard internal report that has been quoted in several articles such as in Harvard Business Review, Forbes and the Economist was shown that men apply for jobs when they meet only 60% of the requirements and women have to meet 100% to feel confident enough to apply. This results in missing out on countless opportunities only because the chance of rejection is higher.

Equality

The term “gender gap” can be interpreted in many ways. Probably the most common concepts are the wage gap and the ratio of women and men in certain jobs. It is argued that one way to resolve these issues is to help women to overcome the gender-confidence gap first. External support can help but it is advised that women should focus on eliminating their own self-consciousness to really be confident. The systemic issues in the gender gap of course are another topic and confidence is only one part of the bigger puzzle.

To illustrate the issue, here’s an infographic from TradeMachines summarizing the main reasons why the gender-gap in engineering is still present.

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