CV / ResumeBy Nicki Gilmour, Executive Coach and Organizational Psychologist

Dust off your resume and update it for a pivot to a new career.

When was the last time that you looked at your resume? Do you even have one? People often do not think about their resume or CV until they are actively applying for jobs and even then there is usually only one version.

Would it be terrible to have more than one version depending on which direction you want to go. Chances are you had a multitude of experiences that you can shape into categories. If you didnt strictly work in operations, can you sit and think about tasks and projects that were operations based? How would that translate into a narrative? If there is in all honesty very little there, then you can make a call about whether you truly want to pivot into that area and decide what you can do to increase your experience, pick up skills and apply at appropriate levels for jobs.

Success is the end goal. Do not forget that! And, you only have one life so just because you spend many years in one function doesn’t mean you have to do it forever.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Many times, people come to me and they have suffered at work.

Be it a perceived slight, being undermined or even harassed in a very real way. It is normal to want to leave the team, firm or in some cases the industry itself. When coaching, we look hard at whether you just need to leave a manager or whether yes in reality you are ready for a complete change of scene. Knowing what you like doing is crucial and we work on getting to the heart of the matter. But, equally it is important to understand that feelings are real. However, the brain can trick us significantly. There is a cognitive theory by Kant that suggests that we see danger so we think we are in danger (thought) and feel fear (emotion) so we run. Brain science is telling us that if we saw a tiger once, chances are we are hyper-vigilant for the next one. We run sometimes because we are feeling fear due to thinking we see a tiger, before we actually see one.

How do we ensure we do not leave the firm or the industry for the wrong reasons? Women and other minority group members are susceptible to this because often yes we saw a tiger once and that is no lie.

Work with a good coach to know if you are anticipating scenarios before they happen and reason out what impact this is having in how you engage, operate and even consider new roles

If you are interested in hiring an executive coach contact nicki@glasshammer2.wpengine.com directly for a no obligation discussion

millennials-featuredGuest contributed by Sarah Landrum

Having a successful protégé reflects well on you and adds to the progress of professional women everywhere. So mentally brace yourself for the mentor/mentee relationship.

Remember what it was like to be an inexperienced person? Once you are mentally prepared to start molding a successful protégé, you must then prepare yourself for the patience it will take to get started.

Whether or not you had a mentor when you were younger, you can still relate to the feeling of being the new person in the office. As someone who has now been in the grind for years, you may have a tough time knowing where to start with your mentee. Well, think back.

When you were the new person, what qualities did you appreciate in your colleagues? Most likely, you wanted to work with those who:

  • Were patient with you
  • Answered your questions
  • Never treated you in a condescending way
  • Offered their assistance when they sensed conflict or concerns
  • Took a genuine interest in your work and well-being
  • Helped you to reach your goals
  • Took notice of things you did well, and made helpful suggestions on things they saw that could be improved

Now that you’re on the other side of the mentor/mentee relationship, you can make good use of these memories.

With your mentee, discuss expectations — both yours and theirs. Set goals. Pay attention to their progress. Give feedback. Be supportive. Offer advice, but also listen. And, most importantly, take a genuine interest in their work and well-being.

Appreciate Generational Differences

More than likely, your near-future mentees are going to be millennials. Like every generation, millennials have their own set of concerns, indignations, interests, goals and talents.
Millennials are generally tech-savvy, environmentally conscious, insistent upon equal rights, adventurous, innovative and generally more interested in finding meaningful work than the largest paycheck or the best job security they can get.

However, despite the differences between millennials and non-millennials, all of the millennial-specific qualities can be channeled toward the greater good of a business. It’s up to you, as a mentor, to find the benefits these qualities have to offer, and to guide your mentees to apply them correctly.

Parting Thoughts

No matter who your mentee is — man or woman, intern or new hire, millennial or baby boomer — it’s up to you to help them succeed. The best way to do this is to understand what it means to be a mentor. It takes patience, dedication and a genuine investment in their progress.

If you decide to take on the role of the mentor, embrace the qualities that make you uniquely successful and help your mentee to do the same. And, as you learn and grow alongside your protégé, know that you’re doing your part for the advancement of professional women.

(The views and opinions of Guest Contributors are not necessarily those of theglasshammer.com)

 By Nicki Gilmour, Executive Coach and Organizational Pyschologist

juggle

Image via Shutterstock

Unless you are a fully fledged workaholic ( I used to be one and I know many), you may want to work a little less and do a little more of just about everything else. With the exception of chores which are few people’s idea of fun.

So, how it is possible to live and love in an urban place, give it your all and maybe just maybe have time for other areas of your life, be it having children or not having children. I say that with caution as people get derailed quickly and fall into 2 camps when it isn’t about that division it is about the unification of the truth that we all do work more than ever.

Here are my three tips to get you closer to nirvana.

TIP 1: What tasks at work are non crucial and can be delegated, dumped or reframed to matter more strategically and therefore become worth doing?

TIP 2: How can you break cultural norms in a ‘face time” environment to show that results orientated work and productivity are winners?

TIP 3: At home, what life hacks can you apply to boring admin and chores to outsource or reduce them? Get a system or actual people involved to help you free up your time to live the dream. If you feel your other half needs to do more, tell me what they need to do and when as maybe they just do not know?

Most importantly, it is worth your while to step out of the weeds and look at the big picture – what do you want personally and professionally to happen in the next 24 -36 months?

Best of Luck

Slowing downBy Nicki Gilmour, Executive Coach and Organizational Psychologist

A bad work day can consist of a scenario when you do not manage the team but are on the hook for delivery of the product. Sound familiar? Literally, this happens everyday to many people and it is a problem that creates issues and looks like a lack of skill and efficiency because team A promised the client something but they had no control over team B actually building the product.

Would you take the responsibility of protecting the free world, if you were not allowed the nuclear codes? Most of you will say no to this yet I see so many people taking on outrageous projects and knowingly being on the hook for things that they literally have zero control over the delivery of. How can you avoid this seemingly inevitable situation?

A good case in point is diversity work.

I see a lot of great women heading up women’s networks and being tasked with creating a bigger pipeline of women in the firm. Unless you have serious formal hiring capabilities as your new day job or the ability and full power to rework all the talent processes in the firm plus all the time in the world and renumeration to do it, then why would you say yes to this? From a transformative outcome frame, you should say no since this has no resource or execution control attached to it.

Unless, the goal is advocacy in which case that is fair enough as advocacy is important but rarely formally transformative. Advocacy is what men do every single day for each other so getting them to do it for you is a strong step in the right direction as is getting women to stop burying each other to protect the patriarchy (which runs deep as we know in recent times).

Also, really good development that understands the nuances of being different to the blueprint is never wasted- train and educate as you go in these networks if formally this is not an option (arguably it should de organized and paid for elsewhere but it is often not the case). A network can be a good container to supply unique content to certain audiences who potentially face shared challenges that are systemic in nature.

Remember, only you know what you want to spend time and energy on and how to create goals that are reachable. It is worth thinking about activity versus productivity and outcomes since you all have lives and goals inside and outside of work. Reduce stress by aligning your responsibility and authority on tasks that become the sum of your job!

If you are interested in hiring an Executive Coach to help you navigate your career then email Nicki@glasshammer2.wpengine.com for further informatiom

woman thinking - pipelineBy Nicki Gilmour, Executive Coach and Organizational Pyschologist

Most people have a career fantasy. What do I mean? Well, think about it right now; do you want to start a business that involves a cozy bed and breakfast in your favorite holiday spot? Or a cupcake business or a dog groomers? You get the picture and feel free to insert your own fantasy here as most of us have them.

You are not on your own as many folks day dream their way through their current job with a future fantasy of how the future might be.

It is real? Is it a fantasy? Does it matter? I think it matters for two reasons.

Firstly, if it is real, then what is stopping you from doing it on the sooner side? When pushed, my clients often realize that they have gotten no further than the headline and a surefire way to test your own assumptions is to start researching the feasibility and competition of the future industry you are considering entering. if you get this far, then maybe it is not a fantasy, maybe you are on the way to being an entrepreneur? Next step then is to perhaps apply SMART goals? Deep dive into real possibilities as it might be the ride of your life.

However, if you really do not want to own a B&B to the north, south, east or west of where you are now, you might find that out by truly not wanting to do any research or upon investigation find it not to be a viable job. If that is the case, then what role does it serve in terms of your mental involvement at work- is it keeping you engaged at work or distracted and disengaged?

Arguably, having a little dream can be a lovely way to keep you working so that you can save up for it, at least in your mind’s eye and this is a motivator (retirement is a different thing to being a business owner unless you can afford a working hobby).

But, what you do not want to do is to mistake this future perfect state as a “grass is greener” option instead of actually understanding why you do not like your job today. Examine with a coach what is really going on to see how to work out how to stay successfully or leave successfully but not to live in a dream your life away state so that you cannot engage in the present. Talk to a professional coach about real options for your future career and take a vacation to recharge if you feel like a rut is forming so that you can enjoy the present.

If you are interested in hiring an Executive Coach then email nicki@glasshammer2.wpengine.com for a no obligation chat

team-meeting-in-office-5lNobody likes to work for somebody who doesn’t respect their employees, make fair decisions, or is more concerned with their own professional advancement than the good the whole team. It’s easy to spot a bad boss, but what does a good boss look like? You might picture her being open to your ideas, easy to talk to, supportive of your professional development and excited about your work. These are nice ideas, but sometimes what seems like a good boss at first can quickly sour when you find out that great performance review was rooted in their own desire to be liked. And sometimes, that tough to please boss who never lets you get a word in has the potential to teach you lesson that will grow your career by leaps and bounds.

How can you learn to manage a relationship with your boss, whether they are good or bad? And, when things do go bad, how can you steer the relationship back to healthy?

When Love Hurts

Annie McKee is a senior fellow at the University of Pennsylvania, director of the PennCLO Executive Doctoral Program and the author of Resonant Leadership. In her work with leaders, she often sees the downside of having a boss who grows their leadership style from the root of having a congenial relationship with their employees. Mckee lists three primary issues that can arise from idolizing or loving your boss.

First, strong emotions tend to cloud our judgment, making it more likely that we will be passive when we should be assertive. Probably, having good judgment is one of the reasons you were hired in the first place—you don’t want to leave it at the door when you go into work each day.

Second, a relationship that is based in ‘liking’ one another can often lead to favoritism. This is never a good scenario; as soon as there is a problem, your boss is likely to distance themselves from you, as their likeability is their top concern. You will soon be replaced by the next easy target.

Finally, blind dedication to a leader can actually be truly dangerous as it leaves you vulnerable to making decisions which can compromise your values.

The bright side of a bad boss

While recent research shows that a boss who is truly abusive—somebody who uses public humiliation and personal attacks to impose fear and blind cooperation—is absolutely bad for your health and will most likely have a negative impact on your family life, it is possible to manage the relationship in a way that will benefit you, your team and the your company.

There is a lot of research supporting the negative impacts—on every aspect of business from the employee’s personal health to the company’s bottom line—of bad bosses, but there is not so much research on the positive impacts. Even so, there are many people whom have found that they have learned as much from challenging bosses as they have from those whom were easier to work with. If you are able to take a step back, you will learn what not to do, become more resilient, and self-reliant. These are stellar qualities that can help you become ready for your next leadership position.

A difficult relationship with your boss could be rooted in a number of different conflict types. They could be plainly harsh in their criticisms, irrational in their decision-making process or you could simply have a personality conflict. Either way, how can you find your way through it to the next phase of your career without damaging your personal brand, or your job performance?

Moving onward and upward

According to the American Psychological Association, the best way to manage a difficult boss begins with understanding the reasons your boss’ chooses to behave the way she does. If it seems that the behavior stems from stress due to work overload, it is likely to change in response to changes in the amount of workload or other factors. But if your boss’ behavior seems to follow a consistently hostile or abusive patter of interacting with co-workers and employees, it is less likely that the behavior will change. In this case, the APA recommends seeking the counsel of a trusted mentor.

Once you have determined the reason for your boss’s behavior, you will want to manage your own negative emotions. You do not want to engage in self-defeating behaviors such as counter-attacking your boss or stonewalling them. Remember your purpose at work, do your job, and remain professional.

Third, communicate your feelings with your boss or another trusted supervisor. It is important to frame your concerns in a positive manner. Perhaps this will bring a change, but some experts say this is unlikely. The administration of the company has already expressed their opinion by promoting the difficult boss in question.

In the meantime, the APA advises to try and separate your personal ego from your business persona. When your supervisor is critical, be rational in your response. Is there something for you to learn from the criticism? If so, use it as an opportunity to work with your boss on a play to address the problem. But if you don’t think it is reasonable or valid criticism, then take solace in that. Their lack of judgment does not have to take over your entire sense of self.

By Rebecca S. Caum

Nicki GilmourBy Nicki Gilmour, Executive Coach and Organizational Psychologist

We have all seen it. The loud person, usually a guy, gets the job. If women are loud, do they get the job? Sometimes yes and sometimes that same approach can backfire as being assertive as a trait seems to have a different impact depending on your gender. We know that there is unconscious or conscious bias around promoting and paying men more for the same job even if women have the same qualifications and experience ( and paid the same money for the same expensive ivy league degree).

But that aside for a second, research shows that self promoters do get promoted more despite everyone deep down knowing that confidence can outweigh actual competence or skill.

How do you feel about self-promoting yourself? Most people do not overly enjoy the thought and go straight to an extreme image. Stop there. Maybe it is easier than you think? Maybe it does not have to be so extreme.

Here are 3 ways to gently self- promote:
  • Tip #1 Talk about your project and the goals out loud ( and throw in how it is all going from your perspective in a positive way)
  • Tip #2 Update direct reports, managers, stakeholders and clients with a “Have a nice weekend, here is where we are at” email.
  • Tip #3 Mention where you want to be for your next role, project or team so that people know you are ambitious and engaged.

Best of Luck!

By Nicki Gilmour

What do you do when you are told that you did great work this year but you are not getting the promotion or the bonus you were set up by these managers or HR people to expect? Nicki Gilmour

Many people come to me with this issue and frankly are not very happy about it. Depending on the exact circumstances, this could be a deal breaker for some professionals who start looking around for a different opportunity in a new firm. For others, it is time of working with their boss to plan to replay what the goals were and to look at instances which met, exceeded or came close to the expectation. Why do this? Why delve into the past? Well, sometimes it can be useful to  ensure that the criteria to progress is made explicit for this year. This process is helpful to set up a system, so that during the year you can have formal or informal check-ins to show that you are meeting the milestones and that your success is hard to refute. Moreover, maybe it is about making busy people notice.

How can you have this conversation without it being inappropriate, weird or reflect badly on you?

Firstly, know your boss. How will he or she react to an after action review? Will they find it constructive if couched as such?

Secondly, know the cultural norms of how things are done there. Stay safe, play within norms (unless you have a huge appetite for risk in which case do what you need to do but be able to live with the consequences).

Lastly, understand the importance or including or excluding HR as each firm is different on the use of human resources and talent processes. I say this with respect, because if you have a strategic and involved HR team who really get the talent retention piece and can see you are trying to develop yourself, then that can help you immensely as their systems might make for a less subjective process. Conversely, if they are all police and there is no strategic process then perhaps finding a different route to your manager as it pertains to how you reach the next level is ok too.

Is it as easy as asking your manager the following? In some cases, yes.

A direct question like “What do I explicitly need to do to get the x title and be paid y with z in bonus starting January 2018?” is suitable for some firms and not for others as is, “If I fulfill on tasks as discussed and fulfill on what we agree realistic success to be, can you give me a reassurance that we are going to be both happy and rewarded this time next year?”

This gives your manager a chance to think about what success looks like for you and them at the very least and in more subtle environments, just asking “what does success look like?” might be a good way to build that relationship and clarify some benchmarks.

Getting any sort of criteria in writing can be useful and on a weekly, monthly or quarterly basis as appropriate, send an email to your boss and other stakeholders with an update on how the activity is furthering or completing the stated goal.

And, if it is a moving target then ask your boss to break it down based on today’s live time view and suggest a formal time every month or quarter to talk about how goals are evolving based on the external environment or whatever stimuli is making them constantly move. Just make sure this is not an easy out for your manager to stay vague on purpose.

Because, you do not want to be having the same conversation this time next year now, do you?

(If you are interested in hiring an Executive Coach please contact Nicki@theglasshammer.com to discuss further)

Guest Contributed by Sarah Landrum
 
The brain is one of the many muscles in your body that needs regular exercise, and fitting consistent exercise into a busy schedule is a challenge for most working adults. While it may be difficult to find time for physical or mental fitness, it’s well worth the effort. shutterstock_287191085
 
Benefits of Continual Learning
 
Continued learning offers many benefits, for both your cognitive abilities and your chances of advancing in your career.
 
1. Maintain High Performance
 
Just as well-made luxury vehicles need proper fuel to operate at their peak, you need to fuel the intellectual part of yourself with information and unique challenges. 
 
When you’re a part of a high-performing organization or team, it’s not enough to be smart or a hard worker. Everyone around you is bright and dedicated to their job. Those are basic requirements for being a part of the team. In order to differentiate yourself, you must bring value on an ongoing basis.
 
By staying current with trends, skills and research in your area of expertise, you will be better positioned to offer insights and come up with innovations that can advance your company.
 
People with great ideas and a track record for success get noticed as well as rewarded. What you learn from a course or workshop could be the impetus for your next contribution that will get you noticed as a key contributor to the organization. Positive recognition is one way to help you get a raise or promotion. 
 
2. Keep Your Brain Healthy
 
Research has found that brain cells form new connections every time you learn new information. Strengthening those connections by practicing new skills can do positive things for your cognitive ability. 
 
In fact, the brain keeps changing through learning, even when a skill is mastered. The capacity of the brain to change with learning is called brain plasticity. Complex thinking promotes plasticity.
 
How to Make Learning Happen
 
Even though you’re busy, there are ways to fit learning opportunities into your day. The payoff will be well worth the effort.
 
1. Set Your Own Pace
 
Develop a list of learning goals based on what skills you’d like to develop or interests you have and focus on them during nonworking hours. One of the advantages of technology is that you can learn when and where it’s convenient for you, which is the beauty of online courses. A research study by the National Center for Education Statistics found that in the United States, 92 million adults are enrolled in an educational program
 
Having flexibility in your learning path is important for professionals who are already balancing demanding work schedules and personal commitments.
 
If you’re planning to use learning as a way to advance your career, online learning is a great place to start. Think about what skills you need to gain or grow to move to the next level, then set a target for when you’d like to gain knowledge in that area.
 
2. Take Advantage of Corporate Programs
 
Many companies reserve a portion of their budget to support the ongoing development of their employees. This can take the form of tuition reimbursement, sponsorship for nondegree programs, conferences and/or memberships to professional organizations. Companies spent $130 billion worldwide on corporate training in 2014.
 
Identify the area you want to develop and present it to your manager. You should determine how it will help you in your current position, help you contribute to the success of the company or help prepare you to take on additional responsibilities. 
 
It’s easy for a manager to agree to an investment when they have a clear understanding of the return.
 
Also, look into what resources are available in-house. Does your company have a learning catalog where you can choose online or in-person courses? Is there a learning and organizational development team that creates content for employees to get in-depth understanding on a topic? Is there a person who is in the position you aspire to who could mentor you?
 
Explore all possibilities for learning channels so you can find a good fit to help you achieve your goals.
 
The opinions and views of guest contributions are not necessarily those of theglasshammer.com