Laleh HancockBy Laleh Alemzadeh Hancock

Change is a natural part of living and business.

However, with the sudden and widespread changes catalyzed by the current global pandemic, and people required to work in isolation, it is impossible to continue business as usual without risk of quickly becoming redundant.

To stay relevant and thrive requires approach, starting with the willingness to step up to a new level of leadership – one that isn’t based on your or job title, but on your personal choice and demand to have a greater future, no matter what.

Sudden change of this degree is not necessarily comfortable, but it doesn’t have to be difficult or unpleasant. It can be a time of great growth and innovation.

Here are 4 key steps to lead from the front in unpredictable times, and from wherever you are currently working:

1. Be Present with What is Required Now

Fear in times of uncertainty can have a domino effect. With so many countries being impacted right now, perpetuating panic and doubt is counterproductive and even destructive. What was relevant in business yesterday no longer applies, so it is important to stay present and put your and your colleagues’ attention on what is possible now.

Ask questions to stay generative:

• What does my job and organization require of me, my colleagues and staff today?
• What are our clients looking for now?
• How do I position my skills, staff, projects and the organization so that we are relevant now and in the future?

Don’t assume that business will eventually “go back to normal” or function as before. It may, and it may not. Ask different questions, seek different perspectives, engage with new innovations and ideas. There are always more possibilities available than you think.

2. Engage, Engage, & Keep on Engaging

The world of telecommuting can put a wall between you and others, but it doesn’t have to. Multiple-participant videoconferencing platforms are available for connecting with ease, and the “old fashioned” way of picking up the telephone is more relevant than ever now! Look outside the box. Who can you engage with and what questions can you ask that will create more for you, your teams, projects, and wider business?

Also, recognize that messaging and email are ways of delivering information, they are not communication. Don’t misidentify or mistake them as a substitute for actual interaction.

Taken for granted patterns of relating to people and business at the office won’t work anymore, either. If there are places in your life and business where you have been sitting back, hiding, unwilling to be in front or have your voice, now really is the time to change it. Your awareness, creativity, ideas, and ability to look at new opportunities with and for your organization are going to be needed more than ever before, no matter your title.

Each day, ask, “How can I allow my difference to shine through and contribute in ways I’ve not considered before?”

3. Prioritize Your Body

The new demands of mixed work and homelife and the mental and physical stresses of adapting to them mean that finding outlets for nurturing you and your body are more paramount than ever. To better be present, engaged and empowered from a distance, you’ll require a degree of self-care that you cannot put on the backburner.

Step away from your work and life demands at regular intervals to relax and breathe for 5 minutes: Close your eyes, feel your feet on the ground, place your hands on your stomach, and breathe in. For 3 breaths, imagine pulling your breath up from the bottom of your feet to the top of your head, through your body and deep into the earth. For the next 3 breaths, pull your breath up through the earth, your body and out the top of your head.

Move every day and connect with nature. From inside your house or go outdoors and let the sun, trees, and fresh air rejuvenate you. Check in with your body every day and take action early when you perceive tension or signs of fatigue.

4. Be the Leader of Your Future

To be essential and relevant, you must stop looking externally for answers or for others to choose for you. You have to be the leader of your life every single day. Don’t wait. Create!

Each day has new requirements and new possibilities. Mentally clear the slate every morning and don’t reference the past to create your future. Ask, “What is possible today that was not yesterday?”

For better or worse, the old world no longer exists. You can choose to hide, fade and become irrelevant, or step up, take the lead, and create greater.

Your willingness to be a different voice and a leader for a greater future is what is needed now more than ever. Ask questions, be present, engage, nurture your body and your future. With these choices, you’ll create more than you currently think is possible in business and life, no matter where you are or what is occurring.

Laleh Alemzadeh-Hancock is a leadership and entrepreneurial coach, professional services consultant, personal wellness mentor, and founder and CEO of global professional services company, Belapemo. Laleh boasts 30 years’ experience in operational excellence, change management and business consulting, and has inspired and empowered millions of individuals including Fortune 500 executives, government agencies, non-profit organizations, athletes and veterans. A highly respected executive and leadership coach, Laleh has a particular interest in supporting and encouraging the leadership capabilities of women – in business, in the workplace, at home and in the wider community. She is featured alongside luminaries such as Oprah Winfrey, Melinda Gates, and Ginni Rometty in the 2019 publication, America’s Leading Ladies: Stories of courage, challenge and triumph. Follow Laleh.

Dear Readers,

We are reworking and updating our site this week so please have patience while we troubleshoot to bring back our leading career advice and news by next week at the latest.

Thanks in advance,

Nicki Gilmour

CEO and Founder

Nicki GilmourProductivity is state of mind.

Aided by peace of mind which none of us have right now in the midst of a pandemic.

As someone who invented and launched theglasshammer from my living room in Brooklyn, I can testify to needing utmost grit, tenacity, determination and focus to produce a large volume of work on a daily basis for thirteen years through good and bad times looking at a wall or a screen. In fact, the irony is, social distancing feels rather similar to my everyday professional life of walk the dog, write editorial, do coaching on zoom/facetime, cook lunch, walk the dog, write, coach, cook, childcare on repeat. I even lived in the woods for two years so social isolation is clearly what I have been training for, dear readers.

Here are my top 5 tips for keeping it all going during this time:

1. Set Boundaries- physical, mental and emotion for yourself

Physical boundaries are the easiest. Delineate areas in your house, even a corner of your apartment to work from. Do what you need to do to make it “nice” for you. Pictures, or a bare desk, you know who you are. Keep it clean by clorox wiping the bottom of your laptop and keys and screen once a day. Ditto phone.

Mental and emotional boundaries are harder. Confine work to work and don’t check email on the couch on your phone for example. Also, to emotionally protect yourself during work do not read news, instead listen to soothing classical music, jazz, a radio station that you like ( for me BBC Radio 2 cannot be beaten)  or an old “album” that brings you back to a good time. Create nostalgia if you need that on dark quarantine days as this is going to last for a while so stamina and strategy are crucial elements to keeping sane and therefore productive.

2. Get Exercise

Get up and walk outside (while keeping a distance of course) or peleton or bike yourself skinny. Whatever your jam is, and is still ok to do, do it. You can sit on an exercise ball and have a stand up adjustable desk, there are ways to create variety. Get your trainer to work with you virtually. You don’t have to go as far as Sarah Conner in Terminator 2 doing chin ups on the metal bed frame ( humor will get us though this).

3. Get hobbies.

Ever wanted to speak a language? I learned to cook when i lived in the woods, cook like Julia Child with WW2 dried goods. Challenge yourself to be resourceful. Grow veggies, knit, read books about foraging mushrooms even if you never do it.  It is amazing what you learn skill wise and more importantly what you learn about yourself.

Have kids? Explore new stuff with them in the down time. Coloring is extremely soothing and Frozen 2 will provide you with plenty to do there including googling “let it go” in many languages and belting it out “Libre Soy”.

If you are a busy person, chances are there are several TV shows you have wanted to catch up on. I just started Outlander, a celtic time traveling tale that lasts for 6 or 7 seasons, that will be a great mental distraction to invest in (also life in 1743 makes our current reality as dire as it is, still better). And novels, remember them? Have virtual book clubs with your friends. Virtual wine and cheese ( i have been invited to one already). Business books and professional development books are also good and here are my recommendations for the next few weeks:

Authentic Gravitas

Act Like a Leader, Think Like a Leader

Everyday Negotiations

You are a Badass

Immunity to Change

Buy extra coffee, tea, candy, chocolate, vodka, wine or whatever you need for the days that you need a cheap thrill.

4. Get reflective time

See this as opportunity to look inwards and reflect what is meaningful to you. Take a list of “should do’s” and figure out what is real and what is not. What is working for you? What is not? What do you want to do differently when we emerge from this? What has been the best of 2020 so far that you can expand on at work? Meditate – however and whatever method works and watch how you can regain the power of your mind.

5. Use technology to get the job done

There is actually a lot to be said for saving time not commuting. You might find you do more old fashioned calling and videoconferencing with someone because you do lack the human contact factor. Email is still email. It is by getting sucked into facebook and other productivity sucks like cat videos that you will wonder why the “to-do” list is still there.

Video call your friends near and far, call your parents and older friends as they have to stay in the most.

Good luck and if you need executive and frankly, life coaching on how to thrive professionally and personally during this unusual time, book in with me at nicki@theglasshammer.com – 3 video sessions x 90 mins long that you can use all year long for $899 or book a 15 mins chat to see if it for you here

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I am a professionally certified coach (PCC) with a masters in Social (I/O) Psychology, i am your person on this one.

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You will get through this! STAY SAFE.

 

Guest Contribution

In today’s challenging environment with more and more sent home to work, it’s imperative to know how to work virtually.  When you haven’t done it previously, it can be overwhelming, but it doesn’t have to be.

These tips should help.

Best Tips for Working Virtually:

  1. Have a clear plan of attack – There are so many things that need done (i.e., setting up your office, internet, etc.) and the list goes on.  Start a to-do list and prioritize.  Realize that not everything has to be done immediately. By prioritizing your list, it feels more doable. And who doesn’t like to cross off those to do’s!
  2. Get Supplies Pronto – With so many heading out to get supplies, you are going to see things sold out. You want to stock up on business suppliers such as paper, ink, etc., soon. While doing so, grab extras so you don’t run out when they are gone. Because seriously, you never want to run out of ink … EVER! Trust me on that one.  Plus, get some fun things too.  You get to decorate your new office at home, so let your personality shine though.  Just remember that you might be on Skype and doing video calls.   Make it fun, but professional. Also, keep all receipts. Many companies are paying for supplies and you want to have proof of your purchases.
  3. Your Internet is crucial – You are more than likely going to need to connect with others in your company remotely so getting your internet set up is crucial. If your company provides tech support utilize it. Just write out all your questions in advance so you utilize their time in the best way possible. Believe it or not, tech guys really don’t like the 25 calls when 2 would suffice. Don’t be that person!
  4. Test your equipment and work through those nasty bugs that can happen – Those who have worked from home for years know that things happen and how you deal with it is what can save you. So work through those in the early stages.  Also, again you want to prioritize.  Figure out what is happening in the next few days that needs your immediate attention.  Work on those first. Keep in mind, speed is important.  Your computer from a decade ago might not cut it today so if you have to, get a new one.
  5. Back up all work – Your company more than likely had back-ups already in place. But now that you are home it’s imperative that you set this up immediately. A flash drive, cloud storage such as Dropbox, and also Carbonite are good recommendations.  Just as important as backing up your system, also make sure you know how to restore it if something happens.  So figure that important step out as well. Darn, one more thing to add to your to do list.
  6. Skype, Zoom, FreeConference Pro, etc., will be your best friends – These allow you to have audio and video conferences. Look into them pronto.
  7. Set up your webcam – Invest in a good one too. More importantly though check it out and see how you look. When it’s too close all you can see is your face close up, which means every winkle will show.  Not a good look.  Also review your background.  Anything that is in view should be cleaned up. Now is not the time to see your old Diet Cokes sitting around that you haven’t thrown away. I mean who does that? (Guilty as charged!)
  8. Discuss your situation with your family and friends – Be firm on the fact that you’re working and just because you are home, you can’t talk for hours or watch their kids because you are home and they still need to be at the office. Interruptions can lead to work that is not your best, so plan accordingly.
  9. Set up a dedicated area – If you can convert a room or a part of a room to an office that is the best scenario. Find a place where the interruptions are less frequent and also away from barking dogs and other distractions. Being able to shut a door for the office is great too.
  10. Have Activities For Your Children Ahead of Time – Bored kids are no fun! You might be working hard, but they are all the sudden out of school and left with little to do.  Plan ahead and have fun things for them to do.  All those coloring books and toys they got for the holidays might just come in handy now.  Of course, plan age-appropriate activities and know that a little TV now isn’t so bad.  They are probably stressed as well with the recent news.
  11. When on important virtual calls or conferences, be sure to turn off any distractions – If you are on Skype, turn your phone off so you can’t hear voice mails. Log out of email programs such as Outlook so all your email notifications don’t appear if you have it set up that way.  You don’t want everyone at your company to see the email coming from Aunt Grace.
  12. Write down all your passwords – I’ll leave it at that. You’ll thank me later for that one!
  13. Set down clear guidelines on how you will be communicating – Decide what works best for you and your company in keeping in touch? Phone, email, virtual conferences, etc.  Plan this in the beginning and work out solutions that make sense. Also, be brief in corresponding.  If it can be done in an email, do it.  No one has time for long drawn-out meetings, even virtually. Also, no one has time to read a novel in an email. Get to the point quickly.
  14. Stay Focused – Work on one thing at a time and really proofread and watch your work. Mistakes can happen because of the stress of the situation. By slowing down and really focusing you can avoid most of them.  Also, be good to yourself.  Buy your favorite coffee or goodie to make yourself feel good.  Remember to breath and take breaks getting up and walking around.  You’ll be amazed how good that feels.

The most important thing to do is take it slowly and try and remain calm. Contact a friend or associate and chat.  Reach out and say hi.  Turn off the news. Now I’m not saying don’t listen to the news, just avoid the 24/7 news cycle as that can be overwhelming. And finally, know that this too shall pass.  We all will get through this and the other side will be spectacular.

Author Bio:

Diana Ennen, President of Virtual Word Publishing, https://virtualwordpublishing.com offers PR and Marketing services, book marketing services, virtual assisting services, and PR and Virtual Assistant Coaching. She is also co-author of Virtual Assistant the Series: Become a Highly Successful Sought After VA. She has been featured in USA Weekly, Forbes, Inc. Radio, Fox News, Women’s World, USA Today, CNN, Wall Street Journal, and many more. She also has many valuable resources such as her PR Success Webinar Series – https://virtualwordpublishing.com/coaching-and-classes/pr-success-series/

Owning Your MistakesWhat makes you trustworthy as a leader is not whether you make a mistake at all. You are bound to make some because real leadership enters into the  area of unknown outcome. It’s whether you are capable of owning your mistakes – and if you can handle them with honesty, integrity and grace.

The best leaders don’t become less trustworthy when they make a mistake. They become more trusted – precisely because of how they owned and managed the process.

The Importance of Admitting When You Are Wrong

Previously, research across 3,100 employees in 13 countries revealed that the largest gap in leadership behavior between what matters to employees and what is perceived to be consistently demonstrated by supervisors is: “admitting when they are wrong.”

Eighty-one percent of employees considered it important or very important for leaders to admit mistakes, but only 41 percent felt their bosses consistently did so.

Researchers found that a leader’s willingness to “admit when they are wrong” is the top tested behavior when it comes to positively impact on employee job satisfaction and intention to stay in the job.

The Danger of Deniability or Deflection

An inability to perceive and admit mistakes is not at all a strength, but a weakness – and in a leader, it’s blind and dangerous.

Nobody enjoys being wrong, and Psychology Today points out that sometimes we accept full responsibility and sometimes we accept only partial responsibility for mistakes, but that is different than a tendency to “push back against the actual facts”.

When an individual repetitively pushes back on all evidence and is simply unable to admit he or she is wrong, it’s psychological rigidity.

“Some people have such a fragile ego, such brittle self-esteem, such a weak “psychological constitution,” that admitting they made a mistake or that they were wrong is fundamentally too threatening for their egos to tolerate,” writes Guy Winch, Ph.D., “Accepting they were wrong, absorbing that reality, would be so psychologically shattering, their defense mechanisms do something remarkable to avoid doing so — they literally distort their perception of reality to make it (reality) less threatening. Their defense mechanisms protect their fragile ego by changing the very facts in their mind, so they are no longer wrong or culpable.”

Winch points out that this person may appear as though standing their ground and not backing down, and we would then associate this behavior with being strong, but this behavior is anything but strength or conviction.

“These people are not choosing to stand their ground; they’re compelled to do so in order to protect their fragile egos…” write Winch. “It takes a certain amount of emotional strength and courage to deal with that reality and own up to our mistakes.”

If someone cannot admit a mistake in the face of clear evidence, if they have to blame something else, deflect or change the story, it’s because their ego is too fragile to allow the humility (or humanity) of erring. That’s the opposite of leadership.

On a lighter scale, even not vocally acknowledging a mistake or glossing over it can reflect a lack of awareness in the growth value of doing so.

“As any great leader will tell you, they have made many mistakes along the way. They will admit that it was the collective insight from bad decisions that taught them invaluable lessons – and how to see opportunities in everything and anticipate the unexpected more quickly,“ writes author Glenn Lopis in Forbes. “Successful leaders are transparent enough with themselves and others to admit their wrong doings so that those around them can also benefit from their learnings. They call this wisdom and many leaders lack it – because they are too proud to recognize mistakes as valuable learning moments for themselves and others.”

The Alchemy in Owning Mistakes = Trust

“Being a leader doesn’t mean that you’re always right or that you won’t err,” writes Jim Whitehurst, president and CEO of Red Hat, “What being a leader does mean is airing the reasons for why you did something and then making yourself accountable for the results—even if those you’re accountable to don’t directly work for you.”

Admitting and taking responsibility for a mistake means a willingness to show human vulnerability and transparency – which cultivates a sense of trust, adds to your credibility as a leader and earns respect.

“Typically, when leaders realize they’ve made a mistake, others have noticed, too. Leaders who then fail to admit they were wrong leave employees feeling as though their leaders consider being right more important than being honest,” writes Chris McCloskey, from Dale Carnegie Training. “Taking responsibility demonstrates that leaders value integrity over the easier paths of laying blame or hoping their mistake won’t be exposed. Admitting when you’re wrong also shows you’re aware of, and therefore in a position to learn from, your mistakes. This can build further confidence in your leadership.”

Owning your mistake provides an important sense of safety as a leader, and puts more validity behind your word. When employees feel safe, their talents and energies are put towards supporting the leader rather than protecting their position in the organization, while creating a culture in which employees can feel safe to take important risks and own their mistakes too.

Michelle Reina, of Reina Trust Building consultants, writes, “through nearly 25 years of trust-focused research and experience, we can give one piece of guidance to leaders seeking to increase their trustworthiness: Take responsibility for your mistakes.” Reina asks, “Do you remember the last time you didn’t just ‘get through’ a mistake, but embraced it as a ready-made opportunity to deepen trust?”

Reina argues that the authenticity, integrity and safety built through  owning a mistake and then addressing solutions catalyzes trust: “In our experience, when you admit you’ve made a mistake, you don’t erode trust in your leadership, you strengthen it.”

What Women Must Keep in Context

Research shows women are more likely to hold on to mistakes emotionally and blame themselves, while men move on faster, tell “tidy stories” or exhibited detached perspectives on mistakes.

So while being forthcoming in owning real mistakes, it’s also important for women particularly to remember that ownership of a mistake does not justify or require self-shaming. And this is not about habitual apologizing, which is clearly something to break from.

Owning a real mistake is about owning a clearly bad judgment or decision as something you are capable of as a human, so you can acknowledge and learn from it. It’s about knowing you are big enough to admit an error, not making yourself smaller. Whereas self-shaming means women are going to a place of “I am bad” for having ever made that mistake.

“Women can spend less energy beating themselves up and more energy learning from the mistake,” writes Alina Tugenda, author of ‘Better by Mistake: The Unexpected Benefits of Being Wrong’. “I’m not advocating blaming “the system,” but being able to depersonalize the mistake helps us to view it more objectively and learn whatever lessons can be learned from it.”

Navigating Your Mistakes

Ultimately, making a mistake or judgment in error is a reflection of having been willing to take the decisions that come at both risk and opportunity.

What matters is the ability to allow the humanness to acknowledge your mistakes cleanly without covering them up, displacing blame or overly internalizing and dramatizing the mistake.

Beyond owning the mistake, leadership actions are mitigating the damage, learning from your mistakes, openly working with your team to address solutions, helping others to avoid the same mistake and moving onwards.

A mistake is a mistake. The process of navigating the mistake can be a stepping stone towards greater trust, respect and admiration as a leader. As with anything, it’s how you handle it that makes the difference.

By Aimee Hansen

Aimee Hansen is a freelance writer, frequent contributor to theglasshammer and Creator and Facilitator of Storyteller Within Retreats, Lonely Planet recommended women’s circle retreats focused on self-exploration and connecting with your inner truth and sacred expression through writing, yoga, meditation, movement and ceremonies.

Get PromotedIf your goal is to get promoted in 2020, then you might consider doing an inventory of your relationships. Figuring out who your advocates or sponsors are is a good start. Then think about how you deploy them as true sponsors, so that you can secure and be rewarded for some high profile assignments. This, if you can get a great sponsor and are willing to make them look good is still a very effective career strategy.

My favorite academic Hermina Ibarra discusses the spectrum of mentor to sponsor or advocate in HBR in a way that really demonstrates that it is ok to have a mentor but to not be surprised when they are just an advice giver as opposed to an opportunity giver or “cash their chips on your behalf” person for you.

Sponsorship, almost ten years old as a named concept

We first started writing about sponsorship when the term was coined by Sylvia Ann Hewlett in 2011 when she wrote with Amex about the benefits of the relationship for female executives looking to succeed at work. We continued to write about through the early teens of this past decade as people struggled with the differentiation of mentors versus sponsors. The conclusion that Ibarra makes and I agree with as an organizational coach, is that most formal sponsorship programs haven’t delivered and in some cases have been scrapped altogether. As she states in her article,

“Typically, they abandon sponsorship because experience has shown them that while you can ask senior executives to provide advice and support to high-potential women, you cannot mandate that they spend their personal capital advocating for people they don’t know well or may not be bullish about.”

So, what can you do? Figure out who is who in your network using Ibarra’s sliding scale of mentor, strategizer, connector, opportunity giver and advocate. Once you know where you stand, you can start to know what your ask is!

Know the talent processes

Secondly, I am often surprised when as a coach, someone tells me they want to be promoted but yet have not investigated the formal talent processes at their firm. It is important to know what you have to do to be in the running as sometimes there is formal nomination and that can form the very basis for the plan that will take you to the next level. You can tell HR or your boss that you are interested in a long-term future there at your firm and therefore would like to know what you need to do to be considered for promotion. You can even request a specific timeline as the worst that can happen is that you tell you nothing, which is information in itself. Observe what behaviors and who gets rewarded at work as these are cultural norms that play a part in subjective talent processes in firms that are looser on their formal processes.

You can then focus your networking, and your work projects. When you are doing stretch assignments that matter, find ways to make sure others know as that is better than working yourself to the bone and expecting the reward on sheer volume of work alone.  Start having the right conversations with the right people, and if this sounds political then know that is how life implicitly works as men have meetings outside meetings all the time in the bathroom, bar, ballgame and the hallway. I sit in cafes a lot with my laptop and I hear men gossip about work even more than women do and they never say that other men are not competent, yet I hear women colleagues being undermined over coffee by women and men, sadly most days. The double bind of how you are darned if you do and darned if you don’t!

Other things to do in 2020 to get promoted

Thirdly in 2020, read the book by long-time collaborator and friend of theglasshammer Sara Canaday called “You, according to Them” that will help you understand that how you are perceived is just as important as who you actually are.

Lastly, to get promoted one of the best strategies is to get a coach. The FT just reported it’s the biggest thing so far in 2020 for career success and empirical evidence suggests randomized control tests showed that 85 per cent of coachees were better off than those in the control group,  not just in their own view, but also in the opinion of their line managers.

Hermina Ibarra’s latest work espouses coaching style for managers as the future. I believe her.

We walk the talk so call us for a complimentary chat about whether a coach can help you get what you want in 2020. Email nicki@theglasshammer.com as we have real life success stories for the past seven years of coaching VP, SVP, Managing Director and C-level women in the financial, professional and technology industries. Put coaching in the email subject line.

Beyond NetworkingNot all “networking” is the same, and maybe the word itself needs attuning.

The more your network reflects an inner circle of women, the more effective it may be in supporting your growth and advancement. But even beyond networking, having women in your inner circle matters.

In the Harvard Business Review, Brian Uzzi, Professor of Leadership and Organizational Change at Northwestern’s Kellogg School of Management, writes about his research collaboration into what kinds of networks helped new men MBAs and women MBAs secure executive leadership positions.

For male MBAS, centrality is what mattered – not how big the network is, but being central within it or connected to multiple “hubs”- lots of contacts across different groups. The top quarter of central men obtained jobs that were 1.5 times higher in pay and authority than the bottom quarter.

Centrality also mattered for women, but the women that landed the executive roles with highest levels of authority and pay also had an inner circle of close female contacts in particular. The gender composition of men’s inner circle did not factor into success of MBA graduate placement.

“Women who were in the top quartile of centrality and had a female-dominated inner circle of 1-3 women landed leadership positions that were 2.5 times higher in authority and pay than those of their female peers lacking this combination,” Uzzi writes. “While women who had networks that most resembled those of successful men (i.e., centrality but no female inner circle) placed into leadership positions that were among the lowest in authority and pay.”

Insider Insight Goes Beyond Market Information

The researchers speculate that the inner circle of women is highly likely to provide insight into navigating the unique challenges that women face and to be a permissive space for asking questions outside of an official interview context.

“…because women seeking positions of executive leadership often face cultural and political hurdles that men typically do not,” Uzzi speculates, “they benefit from an inner circle of close female contacts that can share private information about things like an organization’s attitudes toward female leaders, which helps strengthen women’s job search, interviewing, and negotiation strategies.”

The most successful inner circles for women included women who were closely connected to one another but had fewest contacts in common, so as to each have a wider access to insight from more women.

Forget Networking. Nurture Real Connections.

If what likely matters in the inner circle of women is actually collaborating to support and lift each other, then it’s about building relationships you want to be in.

“I always say a woman alone has power; collectively we have impact,” writes Shelly Zalis, in Forbes, Founder and CEO of The Female Quotient. “Traditionally we have been taught to be competitive with one another, because there was such a scarcity of jobs at the top. It’s so clear that strategy doesn’t work.”

Zalis recommends to cultivate an inner circle of women by reframing networking so it’s not “work”: “When you create connections based on shared interests and goals, you’ll be more successful at your job, because people want to work with people they know and like.”

“My advice to women is to reframe what networking is,” says Gail Tifford, Chief Brand Officer of WW. “The fact alone that the word has “work” in it creates pressure for women to feel like it’s something they have to do, and then I see women stress about how to do it.  Simply putting yourself in environments that give you the opportunity to meet with peers and get to know each other and share experiences can be a game changer. And chances are, if you make meaningful connections, they are ones that will last a lifetime.”

Relating is not something you “do”. It’s something you and others invest your time and energy in because it’s mutually enriching. Putting yourself into a space where you are sharing with women from diverse relevant backgrounds can magnify your shared sense of belonging and your opportunities.

“Networking is one and done…” writes Zalis.”A relationship, on the other hand, touches your heart and creates an everlasting partnership. To keep connections alive, they must be nurtured.”

Raise Each Other Up

Shedding a mindset of scarcity and competitiveness between women around opportunities also means a willingness to raise other women up, including according to Julie Koepsell, Managing Director of Fellow, creating opportunities for other women to shine, helping to remove obstacles to success, encouraging them, finding out what’s important to other women so you can support them, and leading with example.

“At first it may seem like you’re taking attention away from yourself,” says Rebecca Wiser in the Forbes article, cofounder and director of communications at Womaze, a self-empowerment app for women, “but you’re actually showing that you’re a supportive team player as well as an inspiring leader—and secure enough in yourself to praise others.”

Real leadership does not mean standing alone in the spotlight, or hoarding ownership of the light, but rather a willingness to witness it in others and collectively rise together. It means supporting others in lighting up so that we all shine more.

Perhaps it’s the “net” in networking that needs more emphasis, a circle of women helps to support, hold, lift and create something that catches more opportunities for all.

Extend Your Circle Outside Your Comfort Zone

As evidenced in the research study, diversification of even your inner circle matters when it comes to supporting each other into better opportunities. As Uzzi writes, “The more you associate with similar-minded or experienced people, the less likely you will be to diversify your network and inner circle.”

It takes some to bust out of gravitating towards those who already feel “like us”. Expanding the power of your tribe means expanding your willingness to connect beyond your comfort zone.

Two ways to do this is first of all, be willing to allow “random selection” to comprise your inner circle – Uzzi found that random grouping “raised the odds that female students will befriend those with experience and goals beyond their own, again expanding their knowledge and contacts in career-enhancing ways.”

Secondly, check into how closed your circle is. If the connections of the circle are too interconnected, then it may not be as expansive for each of you. Uzzi provides the examples of workplace or industry affinity groups.

Diversifying your circle creates circles rippling outward, and that shape reaches out to new opportunities and experiences.

Authors Bio: Aimee Hansen is a freelance writer, frequent contributor to theglasshammer and Creator and Facilitator of Storyteller Within Retreats, Lonely Planet recommended women’s circle retreats focused on self-exploration and connecting with your inner truth and sacred expression through writing, yoga, meditation, movement and ceremonies.

You take a coffee or healthy snack, start a friendly conversation with a colleague, listen to your favorite music, watch some funny YouTube stuff (but don’t go overboard), visit your favorite site, rearrange or make up your working place, make a list of places to visit or movies to watch.

Emotions at workThese are great mood busters that will help you in critical situations. When the initial fire is coped, you need to sit down and analyze the case, identify the source of distress, and how you can overcome it.

Sometimes it is hard to keep up a good performance at the workplace. The burden of responsibilities, tight deadlines, a never satisfied boss, unfriendly customers, and co-workers, can turn your work into hell. Everyone may face similar situations, but not everyone knows how to avoid negative emotions.

The ability to control your feelings is no less important than well-honed professional skills. Negative feelings like frustration, anxiety, anger or distress may undermine your reputation, hinder working productivity or even lead to burnout. Nonetheless, there is a solution of how to deal with emotions to maximize productivity.

Below, you will find four elements to consider that will help you deal with your emotions and maximize your productivity:
Self Control

Research and surveys have shown that negative emotions are quite common in the workplace. The pressure of constant duties gradually degrades our mental and physical stability, which may result in a lack of emotional control. Eventually, problems may demotivate or strike the working efficiency, and people give up to negative emotions.

The majority of people are used to suppressing their feelings, but psychologists suggest that the better option is to learn to control your emotions. Constant restrain or denial of emotional issues does not solve the initial problem, and when negative emotions gradually pile up, it may eventually lead to a nervous breakdown or burnout.

So, how do you stop negative emotions at the initial stage? The most common way is to pause if you feel that negative emotions or frustration overwhelms you. It’s great if you have the possibility to take a short break and evaluate the situation from different perspectives.

Try to realize the primary cause that has put you out of balance. For example, if a client or your boss is late to the meeting, the worst option is getting annoyed. Instead, it is better to accept the situation and use this time for relaxation, to get a jump on the next task or answer a quick email.

Emotions Are Necessary For Work

Of course, we are not robots. It’s human nature to experience emotions. In some cases, feelings are necessary for work. Empathy, positivity, and politeness are highly important in the workplace, especially in the service field. However, while positive emotions are preferable, negative feelings should be put aside.. Excess emotionality may cause misunderstandings and problems even in simple situations. For example, aggression is a surefire way to lose customers and ruin a company’s reputation. Employees that directly communicate with customers create the overall impression of the organization. Besides, negative emotions may worsen the atmosphere in the team and demotivate your colleagues. The workplace is an interconnected ecosystem, where the emotional sustainability and welfare of each employee depend on everyone.

Short Pause

Sometimes it is hard to preserve a healthy working atmosphere, especially when people don’t know how to effectively cope with their emotions. Some choose to withdraw from social activity and limit communication, while others prefer to take the anger out on colleagues which is a self-destructive way, as it damages social connections and team unity. The good news is that there are plenty of positive methods that you can use to control your emotions. In this respect, relaxation and distraction are the best friends of each overwhelmed worker. Sometimes you need a short pause. Distract yourself from your task for a moment to gain perspective. Or take a longer break as today more and more companies offer wellness activities and understand the importance of mental and physical health.

Find A Golden Mean

The next step is to learn how to prevent negative emotions. Avoid any sources of anxiety. For example, organize your time to do all tasks on time and stop the rush. Set achievable goals to bypass frustration. It is also necessary to improve your mindset. Be respectful and courteous to your colleagues and clients. Treat every person as you’d treat yourself, or better still how you would like to be treated, and you will avoid accumulation of negativity right on the spot. Finally, it is essential to find a balance between those things that you enjoy, and those that take you out of the comfort zone. It’s necessary for your self-development and performance.

All of us face bad days and black lines: high working load, miscommunication, or personal issues. But we shouldn’t allow them to control our social and professional life. Of course, emotions make us human beings, but we need to use them wisely so that they do not destroy our lives. Try to avoid focusing on negative feelings and prevent excessive expression. Relax when you need it, analyze the problematic situation, listen to other people, and find a golden mean of your working performance. That will definitely help in both dealing with negative emotions and maximizing your productivity.

About the Author

Matthew Finnighan is a professional content writer. He writes for various blogs about higher education, entertainment, and social media. He aims to supply quality and unique content on the basis of human need. He is happy to share experience in writing, education, and self-development in his publications. If you are interested in his writing, you can find Matthew on Twitter or Facebook.

The opinions and views expressed by guest contributors are their own and do not necessarily reflect those of theglasshammer.com

By Aimee Hansen

Emotional IntelligenceLast week, we wrote about Emotional Intelligence as a true leadership differentiator beyond IQ or “hard skill” levels or task mastery, and a prerequisite for real leadership belonging at the C-Suite level.

As Daniel Goleman, Ph. D, author of the New York Times bestseller Emotional Intelligence among other publications, highlights: “Members of a successful corporate team must, collectively, have a high level of emotional intelligence. On a team with high EI attributes, it is easy to spot those few who do not…”

But according to research, it would seem that women are significantly more likely to be amongst those who do.

Women Demonstrate More EI Competency More Consistently

Whether women have higher emotional intelligence than men has been a topic for debate by Goleman and others, though a Korn Ferry study of 55,000 professionals across 90 countries found that “women score higher than men on nearly all (11 of 12) emotional intelligence competencies, except emotional self-control, where no gender differences are observed.”

The authors, including Goleman, “found that women more effectively employ the emotional and social competencies correlated with effective leadership and management than men.”

According to the Korn Ferry results, women were 86% more likely than men to be seen as consistently demonstrating emotional self-awareness as a competency (18.4% of women compared to just 9.9% of men). Women were 45% more likely than men to be seen as demonstrating empathy consistently.

Women also outperformed men at “coaching & mentoring, influence, inspirational leadership, conflict management, organizational awareness, adaptability, teamwork and achievement orientation.” The most narrow margin was “positive outlook” (9% more likely), and the only gender neutral competency was “emotional self-control.”

When it comes to excelling at what we value, these findings complement research that shows that men are more likely to undervalue the relationship interaction with customers and clients, which women will tend to emphasize as important.

Closing the Gender Gap of Competency Perception

Generally speaking in the workplace, women tend to undervalue their skills competency and performance while men overvalue themselves on both.

These perceptual differences, reflected in the cultural mirror, can mean women preemptively take themselves out of the game. In one Hewlett Packard report, men went for the job if they were 60% qualified based on job criteria whereas women went for the job only if they were 100% qualified.

Zenger Folkman found that women’s confidence increases with age and experience so that by our mid-40’s, we’ve closed the gender confidence gap to meet men. But it’s the leaps we may have forgone in our 20’s and 30’s, when the gap was prevalent, that still factor in as lost opportunities.

Dr Richard E. Boyatzis, Distinguished University Professor, CWRU, spoke to women undervaluing, and men overvaluing, their competencies in the workplace: “Research shows, however, that the reality is often the opposite. If more men acted like women in employing their emotional and social competencies, they would be substantially and distinctly more effective in their work.”

“The data suggests a strong need for more women in the workforce to take on leadership roles,” said Goleman. “When you factor in the correlation between high emotional intelligence and those leaders who deliver better business results, there is a strong case for gender equity. Organizations must find ways to identify women who score highly on these competencies and empower them.”

Emotional intelligence is considered a key differentiator at the top leadership level, and it’s a competency asset women can deeply value even as we develop it.

How do you further develop your “EQ”?

According to a Forbe’s Coaches Council article from Cari Coats, there are four main attributes that can be recognized in emotionally intelligent leaders, paraphrased below.

Self-awareness of your own internal motivations and tendencies and emotions and both understanding and acceptance of “the good, the bad, and the ugly”. Emotionally intelligent leaders can take feedback without defensiveness. One practice that can help is to become aware of how you respond when challenged or when things don’t go well.

Transparency both in your own vulnerabilities and flaws and mistakes as well as in speaking with truth and clarity with others. As Dickson writes, “the key is showing up as a whole human and being unafraid of transparency, then working toward improving relationships within an organization, within team communications or with customers.”

Being present to perceive and listen and respond to the person or situation in front of them without judgment, while recognizing the emotional needs of others at play. An emotionally intelligent leader is able to appreciate and allow other’s emotions and handle them with empathy.

Self-mastery of emotional awareness so that they are not yanked into emotional reactions, but instead can more aptly choose how to respond in any given moment.

Want to go much further? For a comprehensive list of leadership training opportunities, books, tips, exercises, videos and assessments to help develop your emotional intelligence, please check out the Positive Psychology Program for resources.

By Aimee Hansen

Research has shown that leadership accomplishment at the most senior levels is highly correlated with emotional intelligence.

Emotional Intelligence in LeadershipEQ is said to be responsible for up to 58% of performance outcome. Whereas cognitive ability and IQ are “threshold competencies,” emotional intelligence is a differentiator at the leadership edge.

Emotional intelligence is so important in leadership that research has found that within groups with no dedicated leader, having the highest emotional intelligence is one of the driving factors for who will ultimately emerge as a leader. It’s not only an asset for leadership, but a predictor of leadership success.

It’s been called “the next sign of great leadership” in a Forbes Council Post, and in the quiet and remarkable transformation happening in business, “Honesty, intelligence and empathy are required.”

“Yes, this requires a level of vulnerability that makes old school CEOs and COOs cringe,” writes Rebecca T. Dickson, “But for those open to it, leaders are building trust they were never able to when they hid behind authority.”

No Soft Skill

Dr. Daniel Goleman, the most famous of the emotional intelligence researchers, highlights that EI is especially critical in the C-Suite. Goleman told Acertitude, an executive search firm, “what I found is that for jobs at every level, emotional intelligence is about twice as important as cognitive ability. The higher you go in the organization the more it matters. For top-level C-suite jobs, 80% to 90% of the abilities that distinguish high performers, as identified by the company itself, is based on emotional intelligence.”

Goleman told Acertitude, “What they’re looking for is the ability to manage yourself and to handle relationships effectively. That’s the definition of emotional intelligence. That’s what really matters.”

When IQ and technical skills are similar, emotional intelligence (no soft skill) is what moves people up the ladder. It pays too.

One study found that participants with high degrees of emotional intelligence made an annual average of $29,000 more than those with a low degree of emotional intelligence.

What is Emotional Intelligence

Goleman breaks the emotional intelligence framework into four areas:

Self-Awareness: accurate self-assessment, self-confidence, and emotional self-awareness
Social-Awareness: empathy, organizational awareness, and service
Self Management: emotional self-control, transparency, adaptability, achievement, initiative, and optimism
Relationship Management: inspirational leadership, influence, developing others, change catalyst, conflict management, bond-building, and teamwork

With emotional intelligence, you’re able to bring awareness to your brain’s fast operating system, which is automatic, default, irrational and often quick to interpret events negatively rather than as opportunities and react with disproportional emotion to the situation in front of you now. You attune more to your slower, more cautious and intentional second operating system so that you may respond rather than react.

Within self-awareness, empathy plays a particularly important role when it comes to C-Suite leadership:

Cognitive Empathy is being able to see the world through other’s perspectives (mind-to-mind connection).
Emotional Empathy is being able to feel what others are feeling.
Empathic Concern is being able to relate to how others think and feel and to care about helping them (heart-to-heart connection).

The best leaders possess these empathic characteristics and can articulate and inspire others in a common vision.

Primal Leadership

Goleman introduces the concept of “primal leadership” – “No matter what leaders set out to do—whether it’s creating strategy or mobilizing teams to action—their success depends on how they do it. Even if they get everything else just right, if leaders fail in this primal task of driving emotions in the right direction, nothing they do will work as well as it could or should.”

“This emotional task of the leader is primal—that is, first—in two senses: It is both the original and the most important act of leadership.” Goleman states. “Leaders have always played a primordial emotional role.”

Fred Kofman, an Argentinian economist and author writes, “Hearts and minds cannot be bought or forced; they can only be deserved and earned. They are given only to worthy missions and trustworthy leaders. This applies not only to organizations but also to many other domains of human activity.”

A leader who is highly effective is often a leader that has done substantial work on herself or himself when it comes to emotional mastery through what Nancy Koehn has called “the gathering years” of harnessing one’s emotional awareness to access her or his deeper strength.

At the helm of any organization are those who navigate the relationship of that organization’s behavior to the very ideology it operates from, the relationship with all those who it serves and the relationship to all those who support it to exist.

Cultivating a sophisticated relationship with yourself, with your emotions and with relating to others emotions is the prerequisite to C-Suite leadership, and more than ever, to evolving how leadership shows up.