Mover & Shaker: Inna Jackson, Vice President & Senior Counsel, Digital & Data Partnerships, American Express

Inna JacksonInna Jackson’s biggest learning moment came immediately after completing a very large and intense project—one that didn’t pan out the way she had envisioned, an unexpected outcome given her successful career to date.

“I was forced to take a large step back to reconsider the work I’d done. I realized that while I had worked very hard for a prolonged period of time, I had focused on a level of details that, from a longer-term vantage point, were insignificant,” she says.

That one experience gave her a larger lesson as a way to consider how you spend your time. “We all like to say how busy we are; being busy makes us feel valued, needed, grounded. But my big focus has become being busy with the right things that will actually create lasting value.”

Finding Her Passion in Legal Work

Her career mirrors that aspiration. Jackson began as a corporate and M&A attorney in private practice, working with a range of clients on cross-border, M&A, private equity and other transactions across a wide variety of industries that included media, telecommunications and real estate.

One of her most exciting projects came when she was selected to serve as assistant outside general counsel and transactional attorney for a multinational multi-billion investment fund in its acquisitions of 17 hotels in Mexico and the Dominican Republic. She cites this role, which spanned four years, as one of the highlights of her law firm experience due to the meaningful work, but also because of how interesting it was culturally as she routinely worked with partners, advisors and investors in Spain, Latin America, the Netherlands and Abu Dhabi.

Halfway through her career, she moved in-house to work at American Express. For her first assignment, she lawyered American Express’ Business Insights (data analytics and reporting business) from the ground up, spearheading a foundational privacy and regulatory legal analysis, creating baseline processes and agreements and negotiating a number of cutting-edge data analytics and data license partnerships. She also supported the Global Merchant Services organization on a range of strategic negotiations, marketing and product build initiatives.

But she discovered her passion for digital work when she was asked to join the core team negotiating and building American Express’ relationship with Apple for Apple Pay, one of the Company’s first strategic mobile wallet partnerships. Jackson then moved on to support the digital team full time, playing a core role in the Google Pay and Samsung Pay negotiations, and leading many other initiatives involving issues of first impression, including partnerships for Amazon Alexa, Amex’s bot on Facebook Messenger and the more recent partnership with PayPal and Venmo, among many others.

“This work has been particularly exciting because it sits at the cross-section of what other lines of business do, but with layers of innovative issues and considerations,” Jackson says. She notes that to do her job well, it is essential to take a practical approach as a partner to the business team, rather than solely as a legal advisor, and to constantly seek the bigger picture by connecting the dots for considerations and priorities across the organization.

Growing Her Expertise—And Her Brand

Throughout her time at American Express, Jackson has earned a reputation as a key thought leader in enterprise data strategy and third-party data sharing frameworks, the professional achievement of which she’s very proud. “When I started my career at American Express, I knew very little about data or privacy, but throughout my eight years here, data considerations have been a consistent focal point,” she says. “I’ve served as a principal architect of numerous arrangements with savvy counterparties, including Amazon, Google and Apple, and I’ve progressively built on these learnings in partner negotiations as well as funneled them into the enterprise principles and approach.”

Along the way, she’s rethought the notion of what it means to be a “women lawyer,” moving away from her first impression that she had to fit a cookie cutter stereotype. “It’s not that I had a particular human in mind, but rather the idea of a corporate individual as a machine—centered around a logical core, extremely efficient, neat and trim, working around the clock, showing limited emotion,” she says, imagining that everything that made her unique must be put aside during the workday, almost like an extracurricular project.

Fortunately, she realized that real life is far more nuanced, and while some elements of the stereotype may have truth, they are not as radical. “As individuals, we have a lot of control around how we shape our own brand and the culture we inhabit and want to inhabit,” she says. In fact, she’s found that the leaders she has most admired are those who are comfortable sharing aspects of their unique personalities and being appropriately vulnerable while retaining the corporate persona.

Over her career, she’s had several sponsors and has been loyal to them—possibly to a fault, she says. She has appreciated that her sponsors have given her opportunities that she didn’t even recognize she was capable of handling; for example being asked to work on multi-pronged digital projects with no precedent. Each time, she rose to the occasion and spent days, including weekends, charting out a game plan, with a possible deal structure, issues and stakeholders. “It is through my sponsors’ belief in me that I’ve learned that no project or issue is unsolvable and that with curiosity, resilience and ultimately, the right team of people, there is always, eventually, a path forward,” Jackson says.

A Focus on Family

While Jackson has had many role models over the years to pick just one, it has to be her mom. She set an amazing example—switching professions mid-career when she immigrated to the United States and learning not only the English language but also the necessary skills to excel among people who started in her field years earlier.

It was through her mom that Jackson learned resiliency, recalling how maddening it was when her mom helped her with homework in middle school, and even after she was ready to give up, her mom would persevere until she understood the problem. Although she worked long hours with teams in India and others around the globe to turn around complex projects on very tight timelines, Jackson recalls that she made it look easy. “By being very present, not cutting corners and having an ultimate belief that even the most tangled issue could get figured out, she seemed like a superhero.”

And now Jackson is passing on those qualities to her three daughters, along with her love of travel and languages.
She is fluent in Russian and Spanish and can also speak French and Italian. And while her travel options were limited when her daughters were younger, they are now at fantastic ages to travel, and they have been planning trips to Europe and South Africa this year.

Throughout her career Jackson has been active in pro bono work—in law school, where she was chair of the pro bono committee, to private practice and now at Amex. Over the years, her work has ranged from helping 501c(3) corporations with bylaws and other corporate matters to helping with immigration and asylum matters for various clients, including through Kids in Need of Defense (KIND) and Catholic Charities Immigration and Refugee Services.

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Taking an Early Career Setback into an Opportunity

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Career setback, opportunity
For many, a career setback does not come strictly by being fired or laid off although.

As a woman in business, there also are subtle ways you may experience bumps in the road. Maybe you were just passed up for a promotion or you are coming back from maternity leave to find the company’s culture has changed for the worse. No matter what kind of setback you’re experiencing, here are a few steps to turn your negative experience into an opportunity for career growth.

Make Financial Independence a Goal

When you experience a setback, start working toward financial independence. To be able to make a move to a new company, city, to work for yourself, or going back to school, you’ll need to have money saved. If it’s possible to stay in your current job for a little longer to add to your savings, do so and bide your time. Even though you may be ready to move on, hold on while collecting your regular paycheck.

But remember, don’t stay too long if you’re not mentally prepared for the work ahead of you. If you’re not operating at your best, those around you will notice. Leave a great impression on your colleagues when you finally depart, because you never know when your paths may cross again in the workplace.

If you’re ready to leave or have been fired, take steps immediately to stabilize your financial situation. Even if you can afford your current lifestyle, cut back on those little expenses that add up. Especially if you have less than 6 months’ expenses saved up, take every precaution to use those savings sparingly until you’re back on your feet.

Keep A Positive Attitude

Just because you’ve experienced one setback doesn’t mean you can’t accomplish your goals. Find some time for yourself to take do a little self-care to put your mind in a healthy place. Operating at your best is an important step to being able to tackle the next opportunity head on. You are your best ally, and it’s key to take good care of yourself.

Find Mentors

Having other driven and successful women on your side is an invaluable resource. Reach out to women in your field who have achieved your goals or that you want to emulate. You would be surprised how each person’s path to success varies greatly. Join a professionals group in your field, especially one for women. There are other women out there that understand the unique challenges you may face in the workplace and how to navigate those successfully.

Remember, you won’t want to ask your current peers or supervisors for recommendations if you’re trying to apply for other jobs quietly. If your employer learns you’re leaving before you have an offer in hand, you may be seen as less committed or lose valuable leverage for negotiating. Having mentors outside of your current company helps you have additional flexibility when asking for references, testimonials, and letters of recommendations.

Add To Your Resume

Find opportunities to collect your resume and portfolio assets while you still work for your current organization. You might lose access to some of these projects when you leave. Take an inventory of what you’ve accomplished and save anything you can legally use for your future. Depending on your current employee handbook and contract, be aware that there may be some proprietary information you cannot leverage for a resume. However, save everything else that you can because you never know what may be useful in a future job.

While volunteer experiences won’t directly benefit you financially, you can learn a lot from volunteering and add valuable interest points to your resume. Employers love seeing that a potential candidate is engaged in the community because they are better equipped to create a positive culture in the workplace. Find a volunteer opportunity that is directly applicable to your career, and you may find connections to other people who are in your field.

Get Organized

If you are working towards specific career goals, break it down into manageable pieces. When you set a lofty goal, it can seem too far away to accomplish in the short term and it may become overwhelming. By giving yourself a roadmap to success, it’s much easier to visualize the path you need to take and show each step with the final intention in mind.

In addition, write a list of what you like and don’t like about your career. How can things be better? What type of company do you want to work for? By answering these questions, you know what to ask your next interviewer to get to the heart of their organization.

When you ask the right questions in an interview, it quickly sheds insight on how the organization operates and where the potential problems may lay. Simply asking “What is your culture like?” doesn’t give you everything you need to know about a new company. Instead, ask questions like “do you feel like you have the resources you need for success?” If you’re looking for a job where you feel more supported, this question will open an honest conversation with the interviewer about those attributes.

Check out the infographic below for some more tips on how to deal with career setbacks from entrepreneurs, investors, and creative minds.

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Voice Of Experience: Amanda Segal, Partner, Katten Muchin Rosenman LLP

Amanda Segal
There’s no set path to success, says Amanda Segal, head of Katten’s Distressed Debt and Claims Trading practice.

“Everyone’s professional journey is different, and for a planner—as many attorneys are—it can feel unsettling when the road starts to twist and turn. But one of the best things you can do is be flexible, patient, and let your trajectory develop organically.”

When Segal started her career, she thought she would progress up the ladder as a bankruptcy litigator, but her career path took a different course as dynamics in the financial market helped steer her towards attractive new opportunities. “You will be better equipped as a professional if you are open-minded and able to adapt to the evolving needs and priorities of your clients and employers.”

Building a Career Unique to Her

For Segal, that approach has led her to a successful career. After law school, she joined Kramer Levin Naftalis & Frankel LLP as a bankruptcy associate. Three years later, with the financial crisis looming, she saw an opportunity to parlay her experience into a more transactional practice in the area of distressed debt at Richards Kibbe & Orbe LLP. She spent ten years at the firm, where she secured the requisite expertise and experience to make the move a little over a year ago to head Katten’s Distressed Debt and Claims Trading practice.

At Katten, she leads a team of attorneys advising clients through the acquisition and sale of distressed assets, including trade claims against bankruptcy estates, litigation claims, bank loans, and a variety of other investments. Her team—well versed and deeply immersed in financial services—works with related practice areas, including bankruptcy, commercial finance, tax, private equity and more, to provide the firm’s clients with tailored legal advice and transactional support in a wide range of circumstances. Segal believes this will be increasingly important as volatility in the financial market continues to rise.

“Because our practice integrates the talents of so many dedicated attorneys and professionals across the firm, we have the unique ability to look at large bankruptcy cases across multiple sectors. This will enable us to offer ‘big picture’ guidance as our clients navigate the next distressed cycle.”

For attorneys just starting their career, Segal highlights the importance of being empathetic to clients and colleagues. “When you are able to put yourself in someone else’s shoes and view an issue from multiple perspectives, it helps make you a more relatable professional and leader and, ultimately, a more effective advocate.”

She also advises young attorneys to “play the long game.” “Surround yourself with trusted advisors and mentors; use every occasion to network, and work hard to maintain and build upon relationships. Over time, those relationships will provide the backbone for a more productive and fulfilling career.”

Finding Balance in the Workplace

Segal points out that even though law firms have become far more open and accepting of work/life balance, there is no one-size-fits-all solution. “Every woman’s professional and personal needs are different, so there’s no formula. Each woman must determine what works best for her and her family—sometimes simply through trial and error. The end result won’t look the same for everyone.”

Katten hosts a Women’s Leadership Forum that she has found valuable for building relationships across the firm, and also provides skill building, internal and external networking, mentorship and professional development. “Katten has consistently been recognized as a top firm for women, which I have been fortunate to experience first-hand,” she says.

With five-year-old twin daughters, Segal prioritizes a balance between work and family time, running marathons and maintaining a healthy lifestyle, and cheering on the basketball team of her alma mater, Duke University.

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An Updated Look at Risk Taking for Professional Women

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A new report by KPMG for 2019 called “Risk, Resilience, Reward- Mastering the 3 Rs: The Key to Women’s Success in the Workplace” suggests that women are still cautious when it comes to risk taking in their careers with 69% of report respondents saying they are are open to taking small risks to further their career, but a lower number (43%) revealing that they are open to taking bigger risks that may be associated with career advancement.

Just 8 percent of respondents say risk taking has contributed most to their professional success, crediting task-oriented factors over leadership traits. Instead, women attributed success to good habits such as working hard (73 percent), being detail oriented (45 percent), and organized (45 percent) to their success. Other highlights from the report suggest that women are willing to take risks to ask for new assignments and projects (69%) but less keen to ask for more salary if they deem it to be risky or moving locations for a job (both 35% respectively).

Risk studies that are available on the topic and that we have written about over the years are inconclusive since there are many factors to risk taking, including personality, environment and what is perceived as risky by the taker or even by the system.

However, KPMG’s research is mostly consistent with trends that show women are not as confident as men when it comes to risk taking, including how women think about risk. Research also shows that in some cases, women are more concerned about risk and the impact on a group than men and feel more accountable for the implications of the riskier decision. There are so many factors that correlate and cause women to not want to take risks as well as societal and organizational eroders of even the most confident woman over time, not least the double bind of being “Damned if you do, Doomed if you don’t”. So, knowing all this and still being undaunted, we caught up with Michele Meyer-Shipp, KPMG’s Chief Diversity Officer to discuss this report’s trends and actions for women and men to take in light of the findings.

Nicki (NG): What parts of the report resonated with you personally or otherwise?

Michele (MMS): This report really spoke to me, as throughout my own career I’ve definitely been hesitant at times to take risks. Like the respondents in the report, I thought ‘if I just work hard, everything will happen for me’. It was all about working hard. That’s what I was taught growing up and I truly believed that was all there was to it. It was never ‘go forth and ask for what you want’ – I had to figure that out along the way.

NG: What advice do you have for women regarding risk taking?

MMS: We have to take ownership of our careers, we have to speak up and ask for what we want, and navigate the politics along the way. Don’t assume someone is going to hand you the next job just because you’re working hard; it just doesn’t work that way. Engage your board of mentors, and identify those who are sponsoring you. Your mentors are the people you choose to give you career advice. Your sponsors are the leaders who are advocating for your career. Both are incredibly important.

NG: What role does the organization have in helping women who do take risks?

MMS: Organizations have a huge role to play in helping women who take risks. First and foremost, they must make it clear that risk taking is a welcomed and valued leadership trait. This message has to come not only from the very top of the organization, but also from a woman’s immediate supervisor. From there, when a woman does take that risk, the company must support her in those efforts. For example, a risky new role requires the woman assuming that role to have the support she needs to get the job done. Does she have the right team, the right budgetary support, and so on. These are all factors an organization must consider.

NG: Since most leaders are still men, what role do men have in this?

MMS: Men need to “lean in” and support women on their teams. Some men have hit the snooze button in the wake of the #MeToo movement out of fear and uncertainty, but this is not a moment to sit on the sidelines. It is a great time to decide who we are and what we stand for and to be intentional about it. Whether you are a man or a woman, my advice is to proactively support each other, mentor each other, partner on teams together and advocate for one another. We must ‘assume good intent, until you see otherwise’ as it is a two-way street.

Men must also beware of their unconscious biases as related to women. Let’s face it, if you have a brain, you have a bias. It’s human nature. That said, men need to interrupt stereotypical assumptions they may make about women as that can inevitably lead them to make a bad decision.

NG: What surprised you about the findings in the report?

MMS: I found it really interesting that money remains the top motivator for risk taking. It runs counter to a lot of research and I kind of like that it debunks the notion we are so different. If 40% of women who responded said that they would take risks when there is an opportunity to make more money, then we know that along with the finding that 70% of women tend to be very resilient even in the face of failure, then I have great reason to remain optimistic that we will continue to see women taking smart risks that bring long term rewards.

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4 Tips On Time Management for People Pursuing Online MBAs

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Female-student-studying
Obtaining an MBA can expand your earning potential and career opportunities exponentially.

Unfortunately, not all aspiring MBA recipients have the bandwidth to juggle jobs, family obligations and other everyday responsibilities with taking part in the MBA programs offered by traditional colleges and universities. Luckily for interested parties held back by schedule constraints, it’s now possible to earn an accredited MBA from the comfort of home – and on your time.

However, while online MBA programs are typically easier on one’s schedule, they still require a fair amount of commitment. Students interested in earning an online MBA in a timely and efficient manner can benefit from the following pointers.

Be Consistent

If you’re accustomed to learning in structured environments, taking part in an online degree program may require a bit of adjustment. Since these programs generally lack the rigid schedules of traditional schools, self-motivation is crucial to student success. While becoming a self-motivator may seem like a daunting prospect, it’s by no means impossible – provided you practice consistency. This means devoting a set amount of time to your academic pursuits each day and committing to this schedule. Whether it’s early in the morning or after you’ve come down from the day, make a point of meticulously adhering to your self-imposed study time. For many students, this will initially prove difficult, but after a few weeks, being a self-starter will start feeling natural. Just remember: proper planning is key.

Don’t Allow Coursework to Pile Up

Allowing coursework and important end-of-term projects to pile up is one of the worst things any student can do to themselves. Although it’s considerably less stressful than going the traditional route, earning an MBA online still requires students to keep up with coursework and follow a syllabus. Even if due dates aren’t as set in stone as they are at brick-and-mortar schools, you’re expected to complete coursework within a reasonable timeframe. As such, consistently putting it on the backburner and allowing it to accumulate will only hurt your MBA prospects. Additionally, it will throw your daily study schedule into disarray, thereby making effective time management an impossibility. To ensure this doesn’t come to pass, you’ll need to regard your syllabus as a sacred text and treat the due dates listed therein as sacrosanct.

Eliminate Digital Distractions

As much as people hate to admit it, many of us are slaves to our devices. The average American seldom goes more than five minutes without looking at their phone, with the time span between phone-checks getting progressively shorter each year. Furthermore, when we’re not looking at our phones, we’re often working at computers or relaxing with our favorite tablet. Unsurprisingly, this plethora of digital distractions can make concentrating on one’s studies incredibly difficult.
With this in mind, make an effort to eliminate as many distractions as you can during your designated study hours. This can mean shutting off your phone, placing strict limits on personal web browsing and turning off any nearby televisions. For dedicated techno-junkies, this can be a difficult adjustment to make, but the increased productivity will prove well worth your efforts.

Accept Help When It’s Offered

Many people have trouble accepting help from others. Since we live in a culture that celebrates self-reliance and regards workaholism as an enviable trait, it isn’t difficult to see why. However, the busier someone is, the more help they’re likely to need – and this is particularly true in the case of returning students. Going to back to school as an adult can be incredibly taxing, especially for students with families and full-time jobs. In many instances, accepting help is the only way for students to succeed, so if a friend or family member offers to assist with childcare, food preparation or financial matters, there is absolutely no shame in taking them up on their generosity. Not only will this approach save you time, it can also diminish your stress levels considerably.

There are many good reasons for adult learners to pursue MBAs. In addition to heightened earning power and broadened career paths, earning an MBA can dramatically improve one’s quality of life. Furthermore, with online degrees becoming an increasingly popular option for both new and returning students, accredited MBA programs have become more accessible than ever. To get the most out of these programs, students need to consistently apply themselves and practice proper time management.

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Want to be an inclusive leader? Create psychological safety for your team

Several years ago diversity became diversity and inclusion with many putting emphasis on the inclusion part.

How can you walk the talk on being an inclusive leader of a high performing team? Because performance and team happiness is the reward of actually doing diversity right.

Why is creating psychological safety the answer?

Studies have been exploring the effects of psychological safety at work for several years now and Google more recently experimented the concept with something they call Project Aristotle. They discovered that just by having genius or two on the team, you are not going to get the best results. However, if you have a team environment where people can feel safe and heard and valued as themselves, then they can think and perform better and the result is productivity. There are many factors to high performing teams for sure but Google’s data indicated that psychological safety, more than anything else, was critical to making a team work. This certainly makes sense if you think about it. Women ( and anyone who does not fit the mold of the traditional legacy work persona /expert) can find space to connect with others talking work and/or any other topic of shared interest.

Where to start?

Tip 1: Recognize the belief system in your team. What is the norm for your team? What are the shared beliefs that you all have? How does that make it easy for people to express ideas outside of the belief set? Is cognitive or thought diversity rewarded or silenced? If an event happens, such as a code problem, then what are the thoughts and actions from this? What emotions are attached and how are they expressed? What happens then?

Tip 2: Social identity diversity- having all types of people on your team is a good start but let people talk, let them tell you about their lives. Find out that diversity is not about noah’s ark and not a collectable set of 2 of each “kind”. People have personalities, traits and behaviors that often not aligned with the stereotypes regarding gender, ethnicity and other identities that so commonly prevail. Let people tell you their interests and likes instead of you presuming who and what they are! You might just be surprised at the results. If people have anxiety over being themselves ( for example, an LGBT person cannot mention their significant other by name or pronoun due to fear of not being accepted equally) then they cannot engage fully in the team as trust is everything. Acceptance and trust are interrelated!

Tip 3: Studies show women are less confident than men. I wonder when people are going to connect the dots on this one. Granted, personality has some part to play but really If women are less confident, it is because culturally, whether its explicitly or implicitly, they have been messaged to not believe in themselves to an equal degree as their male counterparts or simply put others have not endorsed them to the same degree. It is a true fact women experience credibility tests multiple times per day from is that your plane seat to are you sure your budget is right. This tedx tells of a man who became a woman recounting the difference in treatment or we can look to the Heidi Rozen Stanford experiment. Or the 50 year long academic body of work Virginia Schein has done on “think manager, think male”. I have written about this every single day for 12 straight years so the glaring systemic and culture issues that remain unaddressed are getting a little tedious. So, as a leader you have to think about your role in ensuring the women on your team get heard. Tell them to ask, but listen when they do!

If it is done properly however, inclusion is the most powerful tool a leader or manager can have in their toolkit because it can provide something that is the basis for individual and team performance.

Need an executive coach? Work with me on the system and your part in it, why you behave like you do and how you shouldn’t believe all that you think! Email nicki@evolvedpeople.com for an exploratory (free) chat to see if coaching can help you be a better professional, manager or leader.

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Calling all African American Women Professionals – Visibility Matters

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We believe visibility matters.

On the Eve of the Martin Luther King Junior Holiday, we wanted to put out a call for more amazing African American women to be profiled as part of Black History Month coming up in February.
If you are a black female professional or are a woman of color in financial services, tech, law of Fortune 1000 we want to hear from you.
We profile all types of people all year long so it is really Black History Month is a heritage celebration and we are totally cognizant around how a person chooses to identify as opposed to identities that we put upon people.
Language matters and we know that not every person of color identifies as ‘African American’ whether its an inaccurate mantel or just a choice, we want to tell stories that honor how you relate to your heritage ( if at all).
The latest trend is to consider people of color as ‘multicultural’ which is true for some people but not all and I believe it is a disservice to use catch all slogans and buzzwords that in the US are implicitly drawn along racial lines only. I have lived in 5 countries and grew up in a split identity nation ( Northern Ireland) yet am I considered multicultural? Yet again, a term that is not evenly applied can be equally helpful and yet a silo since it buries the real conversations that need to be had, in my opinion.
You, according to you, versus you according to them and the perceptual gap of who you are in actuality as opposed to who others believe you to be is everything.
All of us have been a recipient of stereotyping at some point and it is annoying and inaccurate to say the least and is shown to be detrimental to your career if you cannot individuate yourself beyond what people think you are due to your ethnicity, skin tone, gender, LGBT status etc.
We would love to tell your story, give you visibility and inspire others coming up the ranks with your personal pathway to professional success.
Happy MLK day- celebrate history, his legacy and beyond that, think about how your actions can contribute to progress, equality and equity among people.
Email Nicki@theglasshammer.com if you are interested in having your career profiled
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4 Questions to Ask Yourself Regarding Your Job

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Image via Shutterstock

For many women in senior management positions the workload becomes stable and the opportunities for new and original work start to show up less often.

Here are some questions that you may ask yourself to know if now is the time to ask for more from your job, and what direction you can choose with more awareness.

1. What will my life be like in 5 years if I keep this job?

Often women in senior positions have made it to the glass ceiling of their profession. Is that you? If you were promoted, what is the level of responsibility and what are the daily tasks of this new position? Is this something that you are willing to take on? Is the level of salary increase over the next 5 years in this position something that you are excited about receiving or is it lacklustre? According to 2018 data by SHRM, most executive positions only expected a 3% salary increase, and no one knows what the 2019 forecast. Is working in this job creating difficulties in any other area of your life? Personally? Physically? Relationships? Health? Mental Health? Note down what impressions that you have about keeping this job in all of these factors.

2. What will my life be like in 5 years if I don’t keep this job?

What if you could decide for yourself what your life will be like if you don’t keep this current job? What are the other opportunities for employment? What marketplace demand is there for your skills and what salaries are being offered to seasoned entrants? What is your value proposition as a candidate, how will you shine? Could you choose to take time off right now and develop your own consulting business and become profitable competition for your previous job?

3. What do I love about this job?

Challenge yourself to write 25 things that you actually love about the job that you are in. A long time ago I heard the 80/20 rule applied to work. If 80% of your job is taken up with things that you enjoy and feel masterful about and only 20% of your job is not, then you are in a sustainable career for you. If it is the opposite, it may be time to consider a change. What else is possible for you to love about this job that isn’t obvious at the moment? Sometimes we get bogged down and don’t actually ask for the job to be enjoyable.

4. Is now the time to change?

Jumping back to fantasizing about winning a lottery or having an astonishing inheritance come in so you can retire from working altogether, which of course would be wonderful, realistically is now the time to actually ask for more from your job? What are you aware of politically from the company structure? Could you be promoted? Could you ask for more responsibility and get a pay raise or more benefits that would add to your life? If quitting and opening your own firm or business is attractive, is now the time?

What if it’s possible to ignite a fire under your current job and develop it into something more profitable, something that you are excited to arrive at every morning? Asking and answering the above questions will start to point at possible changes that you can make to your job and your life, to increase the level of satisfaction and joy. Yes, it is possible to have both satisfaction and joy at work, and settling for anything less is not an option for me these days.

Guests contributors views are their own and are not affiliated with theglasshammer.com in any way

About the author

Deepa Ramaraj is a Computer Science Engineer turned Health and Wealth Educator. Deepa facilitates workshops for corporate companies to boost sales, to dissolve interpersonal or inter-departmental challenges and to transform the way business is done. These workshops are totally unconventional in approach. She also conducts workshops for individuals about how to receive more money, reduce stress, have better relationships, improve health and upskill as a parent.

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Voice of Experience: Tracie McMillion, Head of Global Asset Allocation; Wells Fargo Investment Institute

Tracie McMillionEarn opportunities by, working hard, taking a deep interest in your work and realizing results, which will give you the confidence to ask for even more, says Tracie McMillion.

“I often find that women underestimate how much they already know,” she says. “We want to feel like we know everything; but it’s ok to learn as we go.”

Advice and Strategy Create the Ideal Career

McMillion began her finance career with a smaller bank in Richmond, Va., as a research assistant to four portfolio managers. At the time, the chief investment officer suggested she pursue her MBA and CFA; she decided to pursue the CFA first and soon found it was a hard-earned designation as she spent the next several years pursuing “head down studying” during the majority of her non-work hours.

During that time McMillion was promoted to portfolio manager, taking on clients and gradually tackling more complex situations with individual families to create customized investment portfolios. After earning her CFA, she decided to pursue her MBA, during which she got “reacquainted” with her economics major and decided a move into investment strategy was a great next step.

McMillion was able to move over to that discipline at the same bank—a Wells Fargo predecessor. After nearly a decade of developing investment strategy, she was hired as the Head of Global Asset Allocation Strategy for the newly-formed Wells Fargo Investment Institute, a role which she continues today.

To McMillion it represents coming full circle, as she now leads a team that develops investment advice for clients of the Wealth and Investment Management division of the firm. “I understand what it’s like to sit across the table and work with clients, so it’s easier to put myself in our advisors’ shoes,” she says. “The focus of our team is sharing our best thinking with those who are working directly with the clients to help them achieve their goals.”

That group effort is the professional achievement of which she is most proud—in her current role she leads a virtual team in several locations around the country, who each have individual strengths and goals and yet work cohesively together. “I have a passion for helping people achieve their goals—whether it’s my team, peers or clients,” she says.

Women as Savvy Investors and Advisors

Another passion of McMillion’s is to inspire women to take charge of their financial lives. Over the years McMillion has found that women investors sometimes lack confidence in their abilty to invest—and yet shouldn’t. Her team has conducted research and reviewed extensive surveys revealing that the best-performing accounts are repeatedly those headed by females—the top spot goes to those with single females and the second best were those with married females. The most interesting part, she says, is that they outperformed, while also assuming less risk.

“Women tend to show a number of positive traits including sticking to their plans more often, trading judiciously and making very planful decisions.” In addition, women are twice as likely to say that they need education from their advisor, which allows the Wells Fargo team to do what they do best. “We encourage women to get involved with their family’s investments; they play an integral role in the conversation, as they typically add bigger picture elements about what they want to achieve as a family.”

And just as some women might be more hesitant about their skills as investors, she finds they also have been reluctant to join the wealth management field.

“I often wonder why other fields that also require education and time commitment, such as law and medicine, have so many more women,” McMillion says. “Wealth management makes the most of skills that women typically naturally have, such as listening astutely and putting together pieces of information to make decisions. While there is competition, there are so many rewarding aspects,” she says.

She urges her peers to support one another. “We get challenged a lot about the decisions we make, which makes it particularly important to connect on a regular basis and to understand how we can help strengthen each other,” she says.

To that end, she appreciates the mentorship program within the Wells Fargo Investment Institute that helps women connect with one another. McMillion herself has served regularly as a mentor and has found it incredibly rewarding to see how her mentees have progressed.

She also notes her involvement in the Early Talent Development program—geared to attracting,recruiting, and retaining exceptional recent college graduates—which introduces them to the field and provides training and education to help them succeed. Her broader strategy team has been fortunate to have two young women join them from the group of summer interns.

Enjoying Family Life

McMillion is quick to praise her husband, who is a stay-at-home dad. “Having him there gives me confidence that our family is well cared for when I put in long hours and travel,” she says. In her spare time, she is typically with the family and enjoying the activities of her kids. Her 13-year-old daughter loves performing arts, and her 11-year-old son plays sports of all types.

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2018 Year in Review: Looking ahead to 2019 and Beyond

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By Nicki Gilmour, CEO and Founder of theglasshammer.com

As 2019 is getting underway, I dare to feel slightly upbeat since figures show that there have been gains for women in board seats for the first time in ten years in the US with women making up 31% of newly appointed directors for 3000 companies between January and May of last year. Do not question me too deeply on my optimism as overall, there is still vast amounts of work to be done since there is a tenacious link at best between board and female management progress. And, before we get too excited, the number women on boards is only hoovering around 18%-20% overall regarding female board directors in big companies in the US. The European Union varies greatly country by country with some highlights and low lights which is interesting since culture is the variable element in a legislatively mandated arena. France is leading the charge with almost 35% women on boards with Nordic/Baltic nations (Sweden then Latvia next at around 30%) with Italy, UK, Germany and the Netherlands inching up around 26% female board representation. Asia is deemed to have the lowest female board numbers (around 8%) but higher numbers (40%) for senior female leadership roles than the US or most of Europe.

Why Such Slow Progress for Boards?

As research from Kellogg Insights (Northwestern) points out, the criteria for hiring women for boards puts an unfair standard on women that seems to not apply to men regarding their job title or experience. Also, there is the little elephant in the room regarding why perceptual euphoria is reached when a third of board are women, as opposed to not putting unconscious putting limits on it as what we are really saying is we expect one gender to continue to  dominate decision making. Power sharing is never really that if women are expected to not exceed 30% of board representation, (if that is even reached) whereas men are being implicitly expected to hold 70-100% of it for the near and far future despite the ten year (at least) claim that women are graduating in greater numbers from university.

Back to the Future?

Should we re-read “Men and women of the corporation?” This amazing book written almost forty two years ago seems to be still relevant today Rosabeth Moss Kanter states in an interview to (another favorite) Robin Ely in HBR, via Forbes,

“The main idea in Men and Women of the Corporation is about institutions and self-perpetuating cycles. It’s about the interplay of structure and behavior. If you observe behavior—like a woman seems to be less ambitious in a particular situation—do you conclude “Women don’t go for success,” or do you conclude there’s something about that situation that’s evoking a certain kind of behavior. I looked inside the company, and I looked at the evidence about gender roles outside the company, in society. There was always an interplay. There were women in management, but they tended to be concentrated in the more routinized functions. And if you’re in the more routinized functions, it’s hard to break out, because you’re not being rewarded for independent judgment, and we still have that today, with the notion that women lack “vision” compared to men……. What would account for ambition or a lack of ambition? Opportunity. That’s pretty simple. If the door is open, you can aspire to go through it. If it doesn’t seem to be open, you can’t. In the company I wrote about in Men and Women, a lot of it had to do with the placement mechanisms.”

This book was published in 1977. It is 2019 and frankly we have seen such a fast rate of change in every other aspect of life, but not diversity.

Most corporations despite their diversity programs and networks and sponsoring of gala tables, do not have the faintest notion of what they need to do to see real change. Even Robin Ely’s paper on Diversity and Difference is twenty three years old and her “new” and third paradigm ( and a good one) seems like new news since most firms are bumbling around thinking they need certain groups to sell to same demographics or worse in denial of differences without understanding the real work needed to be done.

Wider Society- Gains and Losses.

Over the years, I have written pieces on how culture affects what happens inside and outside of the office here on this site, even just last year in the review of the 2017 year, and it is the core backbone of how to advance women at work and better this and other societies. We all to a lesser or greater degree have bias  as whether we want to admit it or not, its cognitive process and we can blame our brains. It is what we are going to do about over-ridding our brain that interests me as that will divide the evolved and the unevolved on this topic.

These past two years we have seen the use of backlash as a fascinating mechanism ( not the only one, but one that should be named). The first reflex by some was the whitelash of having the first Black President (I use the word Black over African American because the reflex was based on that definition). The second reflex was the testing assumptions exercise regarding ambivalent sexism when it comes to patriarchy and power of the Presidential US election with Trump v. Hillary. The third reflex of creating the most diverse US government to confront the highest office’s sympathies and policies. The end result means a more diverse government, but it is still worth nothing Congress is still 80% male, 80% white and 92% Christian so there are parallels with the corporate construct of a few is enough, if not too many, while dominant legacy groups never get the same restrictive belief measurement. Double standards still are very much at play and the African writer Chimamanda Ngozi Adichie who wrote “We Should all be Feminists” eloquently talks of this.

Those firms who do understand the whole picture of diversity as a change projects as opposed to Noah’s Ark are seeing the rewards of it, despite a continued backdrop of assumed power and authority by one gender and an overarching air. Yes, we have seen assumed authority and credibility challenged and lessened with #metoo, LGBT and other advocacy efforts creating bottom up change of outdated or inequitable decisions from flawed systems. But, there is still a strong tolerance of unchecked behaviors for one group over all others and it is dependent on which body and skin you were born into and very little else.

Conclusion

The system needs to always be addressed for transformational change to happen. Leaders and people have behaviors that create impactful actions and whatever the intention is, the impact is what matters. Structures and promotional mechanisms are a very important thing to do, start there because let’s face it, people didn’t stop smoking on airplanes because it was the “right thing to do”. Mindsets and incentivizing structures are more closely related than we think!

Read all Year In Reviews here (10 years worth to compare and measure organic change or the lack of it for yourself).

About Nicki Gilmour

Nicki founded theglasshammer.com in 2007 and has published more than 8000 articles on advancing women at work. She has undertaken deep study at Teachers College, Columbia University to understand the systemic cause and effect of power and authority as it pertains to diversity, performance and change in workplace and wider culture. Nicki has a masters in individual/organizational psychology with a specialization in change leadership and an executive coaching certification (masters level) specializing in the neuroscience of coaching regarding subconscious mind and the behavioral implications regarding goal setting and execution. Nicki has clients in Fortune 500 and financial services all over the world and can be reached nicki@theglasshammer.com

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