Mover and Shaker: Carolyn Fitzpatrick, Director, IFCS Application Development and Portfolio Management, WEX

Carolyn Fitzpatrick HeadshotWEX’ Carolyn Fitzpatrick encourages professionals to accept offers of assistance with networking or career guidance because it’s offered as a gift….both to the giver and recipient.

“People grow and learn when receiving guidance and when mentoring and supporting others.”

Once you’ve built relationships with coworkers, it’s important to maintain them—even if it’s just a quick touch base or unexpected lunch. “You can continue to learn from the people you’ve worked with in the past as you already have a basis of trust. They’re likely experiencing some of the same challenges and having different experiences that you can all share.”

Finding Satisfaction in Program and Team Management

For Fitzpatrick, all those disparate career moments and teams have added up to a fulfilling path. She began her career at LL Bean in IT as a developer—not because that’s what she was interested in, but because that’s where the money was. Her position evolved into different roles ending as a Manager of IT Application Development, which provided the challenge she was looking for.

“It gave me the opportunity to work with different areas of the business and people at all levels of the organization and make a material contribution. That was exciting and fun and didn’t feel like work at all,” she says. “I love the excitement of pulling a team together and accomplishing things that most think are not achievable, and then looking in the rear view mirror and seeing a successful milestone along the journey.”

A stint at IDEXX Laboratories followed, and then she transitioned to WEX about eight years ago, starting out in the North America Fleet division and advancing to the Emerging Technologies business where she started working more globally. She found it fascinating to partner with executives from around the globe and oversee programs of work that had significant impact to the bottom line. While the days grew long partnering across regions, the challenges are exciting and provide a sense of accomplishment.

In October 2014, she was asked to help with a strategic project; with the technology being delivered in New Zealand, the project needed recovery to hit a critical December delivery. Fitzpatrick was sent to ensure the milestone was met successfully, and she’s been leading aspects of this portfolio ever since. She is proud of what her and her team have accomplished; over the past three years her division has delivered multiple programs in APAC and Europe, has made major improvements in IT delivery and is turning the corner to become a more profitable line of business.

While building teams is one of the professional achievements that brings her the most satisfaction, she also is always focused on improving the bottom line. For example, at IDEXX her team was implementing a new Application Development Environment, and the CTO recommended creating a throwaway system to learn how to use the tool.

Fitzpatrick realized that it would be better to invest the time in creating a system that would live on, so she suggested an alternative—build a replacement for the green screen customer service system. She put a small team in a room for nine months, and after many long and challenging days using an iterative agile process, they succeeded in creating a system that set the foundation for what is still in use today.

Even now, it remains one of her most memorable work experiences. “It’s one of those projects that whenever you run into someone else who was involved, you can’t help but smile at how we were able to achieve so much.”

Soft Skills Nurture Success

Like many who enter the corporate world, Fitzpatrick initially assumed that top-notch skills and technical abilities were what made a professional successful, but she soon found that those are things you can “learn.” What is more difficult to develop are the soft skills that professionals need, such as collaboration and communication, and understanding how building relationships can impact results.

“While I have high expectations of myself and others and always drive to deliver the best for our customers and company, it is also important to balance that drive with caring and support of the people who make it all possible. I look at the people with whom I work as a family and treat them in an encouraging and supportive way, but I also know that it’s ok to have disagreements and challenge each other to gain the optimum results,” she says. “The key to success is to stay positive, focused on what a successful outcome looks like and then do everything possible to make it happen. Where you focus your energy is what will grow,” she says.

Fitzpatrick has benefitted from informal mentoring over the years and so she works to provide that to her team. She says one of her best qualities is being able to see in other people what they are capable of, often before they even see it in themselves. “I especially try to encourage younger women to be more confident in themselves and what they bring to the table; when you give them opportunities to shine, it is rewarding to watch them grow and thrive as they see themselves be successful,” she says, adding that she is often thanked for taking time to share what people need to hear instead of what they want to hear. “It’s important to hone your skill of supplying feedback in a supportive manner that will help team members accept the feedback needed to help them develop.”

Embracing Professional Development At Every Stage

Some of her best career advice came from a leadership development coach who helped her see that when people come to work you likely only see the tip of the iceberg of their whole self. “Leaders need to take into account that we are all humans who come from different perspectives and have different goals. When you connect with the heart and mind, success will always follow.”

One of her most fulfilling career development experiences was the opportunity to go to the International Leadership Development Programme (ILDP) with a group of global peers. After the session she was assigned an executive coach for the year, and hers was instrumental in helping her navigate the challenges of a global team. She also helped Fitzpatrick see that as a leader attending a meeting, she needs to be clear with the team whether she is communicating a direction or requirement, or if in fact she is just approaching the meeting as a participating team member looking for ideas in the spirit of collaboration.

Overall, one of the facets of WEX that she loves the most is the chance to work with a number of strong female role models who are genuinely supportive and encouraging. “It’s wonderful to know you’re in a company where you can call a colleague when you have an issue, and they’ll give you time to discuss and explore options,” she says.

Equally important is the emphasis WEX puts on appreciating the supporting role a family plays in our success. “The reason I can give WEX the time and focus I do is because I have an incredibly supportive family, and I know it’s important to appreciate those who help get us where we are,” she says, noting a former CTO who had a ritual at the end of meetings that emphasized this point. “He would recommend that we go home and thank our family for their support and commitment to us, which is what allows us to do what we do.”

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Men Who Get It: Andrew Glincher, CEO/Managing Partner, Nixon Peabody

Andrew Glincher
“Each time I receive a diversity award, I think to myself that we will know we’re doing the right thing when we’re no longer giving out awards for doing the right thing,” says Andrew Glincher, CEO and Managing Partner of international law firm Nixon Peabody LLP.
Understanding Diversity Through Personal Experience

As the head of Nixon Peabody, Glincher leads 1,500 colleagues, including more than 650 attorneys who collaborate across practice areas in cities throughout the U.S. and with alliance firms around the world. But he came to this lofty position from a humble background, as a first-generation college graduate who grew up in less affluent circumstances than many of his peers, paying for his education 100 percent through work, scholarships and loans. “That different socioeconomic background gives me a heart for underdogs and a great appreciation for anyone who has had challenges,” he says.

Glincher brings a business background to the field, including teaching for 23 years for the business school at his alma mater Boston College. While he’s been at Nixon Peabody his entire career, he says that it has been about five different firms during his tenure, growing from 60 to 1,500 professionals. He has been the CEO for eight years and prior to that was the managing partner in Boston, the firm’s largest office, for seven years, at Peabody & Brown, NP’s predecessor. He was also elected to the firm’s executive committee when he was elected equity partner.

The Business Case for Diversity

Glincher believes that different perspectives yield better results and better teams, but they also makes the workplace more fun. “I enjoy bringing out the best in people, and it’s easy when you’re working with people you like, who have tremendous skills to succeed and that you want to be successful. Our team here is passionate about what they do, and that engagement makes my job a lot easier,” he says, adding that it reminds him of the two decades he spent teaching. “When you’re engaging with different types of people and personalities, it makes the workday so much more fun, and better outcomes are a great byproduct.”

His belief is that when all else is equal, it’s important to support the diverse person. “That can be controversial, but it’s necessary until we have a diverse workforce that mirrors our clients. Once we are caught up and are fully diversified in a way that’s representative of our client base then maybe we are there,” he says. But he notes, lawyers focus on what’s measurable, so requirements for diversity keep people accountable.

Seeing Blind Spots Clearly

A supporter of mandatory implicit and unconscious bias training, Glincher says it’s important for everyone to realize we all have blind spots since we’re a function of our perspectives and how we grew up. “It’s something to be aware of, but not ashamed of, but understanding your biases can help you overcome them.”

He says that while he wouldn’t hesitate to politely mention a bias on display…such as if someone made a remark about a woman candidate that they wouldn’t have made about a male…he finds that it’s almost always due to ignorance rather than intent. “I want to create awareness, but not embarrass people.”

In evaluating talent, he always looks toward the end game. “It’s not fair to compare someone who is just starting out to where another person is ending when you are looking for a replacement. I will often point out that someone else was in the exact same position themselves when I promoted them.” He learned early on that it’s key not to look at what someone has accomplished to date since that might not be a fair yardstick for comparison, but instead their potential. “You wouldn’t compare a new Minor Leaguer to a Major League baseball player at the end of his career. You have to give talent an opportunity to show what they can do, rather than comparing them to the success of someone in a role they’ve not yet held.”

Promoting Work/Life Balance

And of course, women can be their own worst critics, such as when they ask to be considered for counsel rather than partner, but Glincher will encourage them to live up to their potential and then figure out how to make it work. The firm’s policies help, as they are proactive in helping women—and all employees—achieve a better work/life balance. That includes generous maternity and paternity leave policies and supportive on-ramping when women return. For example, even if they come back at full-time pay, new mothers are only required to do 80 percent of the work for the first six months. “They can take that time to figure out how they are going to balance, and then we are open to other arrangements if they decide they need that,” he says, adding that the firm has made partners from associates who work part time.

“Our priority is to attract, retain and promote diverse individuals by creating more opportunities for attorneys from all backgrounds, races, genders and religions. Having a variety of perspectives enables us to create even more innovation for our clients,” he points out.

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Voice of Experience: Managing Director, Citi US Retail Bank

Harp RanaWhen Harp Rana’s daughter was younger, and they watched Scooby Doo together, she would say, “Be a Velma, not a Daphne, but don’t let Fred take all the credit.”

When she later had a son, she changed the messages slightly and added “Don’t be a Fred.”

The message, she says, is that you have to be confident in your abilities but refrain from stepping back because it will make someone else more comfortable. “Yes, we are all team players, but make sure your voice is heard when you have a role in a given decision or success,” she says. “You’re better than you think you are most of the time, but sometimes you’re not as good as you think.” The secret is in knowing that it will all shake out if you focus on building your career.

Consumer Behavior Drives Her Passion For Retail Banking

The majority of Rana’s career has been at Citi; she entered as a corporate financial management associate in finance, then moved to the retail bank in 2003 and eventually switched to the business side in 2014 when the right manager and opportunity came along.

One of her proudest moments came a couple of years ago, when she was placed in her current role with an immediate task of turning around efforts to complete the replacement of underlying systems at the US Retail Bank – without disrupting clients or Citibank’s reputation. She succeeded, while at the same time injecting a sense of goodwill and humor to rebuild morale. “There is great power in pulling together a functioning and productive team that can have fun even in difficult moments.”

“I have moved some big rocks. But the work that always has my heart is the work that we are doing to enhance our customers’ experience, products, or financial lives. For example, I am really excited about the work we are doing on Digital Banking. It has exemplified the power of our integrated cross functional teams – working on delivering the best to our customers and meeting their expectations around how they want to bank.”

Always eager to embrace the next challenge, she currently finds this to be a particularly interesting time to be in banking, in terms of client expectations and the economic environment. “I love retail banking because every advancement you read about on the macro side ends up being pertinent to your daily life in terms of client behavior and experience and how that impacts your numbers,” Rana says.

She adds that she is always excited to know what’s next, whether it’s digitization or another disruptor in the marketplace, in an industry that is constantly evolving. “Trends I read about that are not even specific to my seat eventually end up filtering down in a meaningful way through customer behavior,” she says; for example, something as simple as how to pay a friend evolves into advances in mobile. “I read anything I can that has to do with customer behavior and banking and then overlay the changing expectations clients have today around any company they engage with.”

Evolving from the Viewpoint of Gender as a Challenge

Rana has been fortunate to have had a host of sponsors over the year— mostly men, which means she’s never seen her gender as an obstacle. She acknowledges that there are personal challenges that most grapple with, specifically motherhood, but these days she has seen that the concept of “motherhood” has morphed to “parenthood,” as she sees men on the team wrestle with similar challenges.

She also sees that women’s attitudes toward one another have evolved. While there used to be the notion that there was just one seat at the table that women were fighting for, she sees that as a byproduct of yesteryear. “You have to know how good you are, but then also be supportive of the other women. There is more than one seat at the table, and none of us want that seat because we’re a women, but because we’ve earned it.”

While Rana has participated in multiple professional development programs, one that has been noteworthy is the Citi Women’s Leadership program, which she found extremely beneficial not only for the panelists and learning opportunities, but for the camaraderie she developed with fellow members. “We had many similar concerns or issues we were navigating, and it was helpful to have a group to discuss them with,” Rana says.

With two children, ages 16 and 19, Rana spends the majority of her “free time” outside of work with them. In fact, recently when asked to name something she was proud of in a meeting, she immediately said “My kids,” and heard several women mention they wished they had thought of it, too. “We’re so ingrained not to talk about being a mom, but if we truly want to be authentic at work, we can acknowledge that it’s a huge part of our identity.”

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Happy Thanksgiving: Career Plans for 2019 can start now!

Happy Thanksgiving to our readers in the USA.

Enjoy the time to rest and be with family and friends.

To everyone else in other parts of the world, have a great week. We are taking a publishing break.

It is a great time to start thinking about 2019.  What you might want to change, do more of or do less of? What are you thankful for? What will you do differently next year? If I wave a magic wand and we are transported in time one year from now, looking back what would you have liked to have achieved?

Career decisions – they are personal, professional and full of patterns.

Time and time again, when coaching I see that people feel that they are obliged to do jobs that no longer work for them. We grow and then stuff ourselves into boxes, we all do it at some point, so why put up with situations that no longer fit? Making decisions depends on your personality, preferences and wherever you are at in your life for sure, but your operating environment matters as behaviors come from how you intersect with the culture around you.

The glasshammer is 11 years old, and very early on in this journey, I was lucky to have a life changing experience for which I am thankful. I was fortunate to be part of a fascinating “big brother house” type learning experience, a residential executive masters in organizational psychological (I/O) with a concentration in change leadership at Teachers College, Columbia University. This amazing course taught me the systemic levers of change- whether it concerns change at an individual or an organizational level, one thing is true, it is hard to ensure that you walk the talk and that the talk (self-talk) is not controlled by legacy beliefs- conscious and unconscious about the way things are! Basically we are all a product of what our granny/father/mother told us when we were nine years old.

I learned that change leadership starts with really knowing yourself. You can control more than you think you can but equally important is knowing what you cannot control (the systemic stuff). You can play the game once you know the game, or you can choose a new game.

So the good news is that you can lean in, lean out or lean sideways, but do what is right for you personally and then ensure your strategy works in the context, aka the environment you are operating in. The rest is just general advice!

If you want to explore coaching with me, please book into an exploratory call by emailing me nicki@evolvedpeople.com or booking into this calendar for a 15 chat as I am now enrolling 2019 clients and cohorts. Limited places (and there is a cost, please note depending on session type, length etc).

Make 2019 your year!

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Shital Bhatt, Managing Director, Goldman Sachs

Shital Bhatt

A career is built by playing the long game, chess, not checkers, says Goldman Sachs’ Shital Bhatt.

“What I thought was most important when I was more junior, the technical and functional skills, need to be supplemented with attributes such as being resilient and having grit,” she says. “I wish I had learned earlier, especially as a woman in the financial services sector and with a minority background, how important it is to recover quickly, persevere and not let challenges get you down,” she shares.

Growing Her Career to Earn Those Two Important Letters

Bhatt joined Goldman Sachs as an analyst in 2004 in the Operations Division, and although she’s spent her tenure within this division, she’s had many different experiences, both in function, moving from derivatives to securities. Also moving geographically, beginning in the New York office, moving to New Jersey, and taking a global opportunity in Hong Kong before finally transferring back to New York in 2016.

While it was unexpected, as she was still at a relatively junior level, traveling and living abroad for work had always been enticing to her; although she had assumed the farthest she would transfer would be London. However, when her former manager asked her to join a team he was building in Hong Kong, she booked a one-way ticket in 2010 having never even visited before, and remained there for five-and-a-half years. “It was an amazing opportunity to learn many different functions, and living in Hong Kong was an equally enriching personal and cultural experience,” Bhatt says.

She considers building a life abroad one of the professional achievements she is most proud of thus far. Having always lived close to home, she found it to be a high-risk/high-reward opportunity, but she figured that if her parents could immigrate to the United States in the ‘70s with minimal support, she could take on this challenge.

Bhatt’s second notable career moment was being named a managing director. Reaching this level was always her aspiration, given the many MD role models she admired, but she also finds the accomplishment significant as a first-generation Indian American. “I was one of two daughters, and my parents wanted to give us a great education to fulfill the ‘American dream,’” she says.

“Telling my parents I was named managing director was one of the happiest days of their life, and it was a meaningful way for me to thank them for what they did to help me persevere and get to this level.” She laughs, since everyone in her family is in the sciences – and her dad always wanted her to be a doctor – that she was proud she could finally tell him she was an “MD.”

Bhatt finds that one of the best parts of the industry is seeing how technological advances will change things for the better. For example, she has been fascinated by the intersection between disruptive technologies such as artificial intelligence as they converge with the highly regulated financial sector.

“We are seeing how we can incorporate the best technology available into our controlled environment at an appetite that regulators will be comfortable with. I love seeing how other industries outside of financial services are making it work,” she says.

Helping Build the Talent Pipeline

When considering the challenges of being a woman in the industry, Bhatt believes that key issues are numbers, retention and representation. “There aren’t enough women, so we need to not only attract women as junior candidates, but retain them over a long career.” She says one solution is to help women who are currently in school or graduating discount a misconception that the industry is overly conservative and rigid. “Other people have paved the way as the industry has evolved to be more welcoming, and that will only continue if we bring in even more people who are eager to ensure the industry is more diverse.”

She goes on to stress: “getting women in the door isn’t enough – it’s important for leadership to nurture and grow talent through the ranks by giving their team members interesting and challenging responsibilities.”

In addition, Bhatt believes that as firms work toward equal gender representation, typical stereotypes tied to gender – such as men being “assertive leaders,” and women being viewed as “good teammates” – will evolve.

She says it’s vital that women in top positions take care to spot talent and spend time mentoring the junior population. “Remember that you used to be that analyst admiring the MD and looking for advice and encouragement,” she says. “A good leader can listen to a wide variety of ideas and champion the great ones. It helps the team feel empowered when you listen and assess ideas, then help get the best ideas across the finish line.” She adds it’s equally important to make sure that men are also advocating for women.

Bhatt has benefitted from a number of programs offered by Goldman Sachs, notably when she participated in a program in Asia that brought women in the region together to develop their leadership skills, and provided them with the opportunity to forge connections with senior leaders and one another.

In addition, Bhatt is passionate about the firm’s affinity networks; she was a member, then a steering committee leader and now managing director sponsor for the Operations Asian Professionals Network in the Americas. “I love giving back to this community, and I am honored to be that role model, so if a junior person is hoping to go down the MD road, it will become more accessible when they see someone who looks like them,” she says.

Bhatt is a proponent of maintaining a work/life balance; including understanding when it’s time to engage in new activities to support that goal. While in Asia, she picked up a passion for wellness once she realized that the environment offered plenty of opportunities for socializing – but Hong Kong’s “concrete jungle” didn’t provide many chances for outdoor activities. Bhatt joined a boot camp and practiced yoga, eventually earning her certification – not to actively teach but as a personal achievement. She also traveled extensively in the region, visiting 20 countries across Asia.

One of the driving factors in her desire to return to the United States was family; she has two teenage nephews with whom she is extremely close. “I appreciate that I can give them a picture of a family member in corporate America, and I can help them navigate competitive waters to help shape their paths and give them guidance, such as putting them in touch with the right people and helping them engage in different hobbies and extracurricular activities. In that way, I get to serve as a life coach,” Bhatt says.

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Thought Leader: Lorraine Hariton, CEO, Catalyst

Lorraine HaritonBy Nicki Gilmour, CEO and Founder of theglasshammer.com

We caught up with Lorraine Hariton, recently appointed leader of Catalyst to hear her thoughts on change, gender progress at work and what excites her about her in this new role.

Nicki Gilmour (NG): What is your vision as leader of Catalyst?

Lorraine Hariton (LH): I am honored and thrilled to join Catalyst as President and CEO. My career has benefited so much from Catalyst’s work, and I am excited to have the opportunity to help write the next chapter and pay it forward to future generations. I have been involved in women’s advancement leadership initiatives throughout my career. This is a dream opportunity to give back and pay it forward in an area that has been a lifelong passion and indeed my life experience.

There’s so much I want to do with this opportunity. We are at an inflection point in our history—the #MeToo outcry combined with rapid and enormous shifts in how we work offer the opportunity to build a new kind of workplace: one in which women advance to leadership much more rapidly and intentionally than ever before. I see Catalyst leading that charge and I’m excited to be a part of this moment in history.

NG: What has changed for women in the workplace in the past 10/20/30 years?

LH: The workplace of 2018 looks very different from that of 1962, when Catalyst was founded, and will look much different 20 years from now and beyond. Rapidly changing technology and the surge of millennials and Gen Z into the workforce guarantees that advances in technology will continue to significantly change the Future of Work, including shifting demographics, automation, AI, machine learning, the gig economy, more geographically dispersed, culturally diverse teams, changing dynamics in the interaction between humans and machines, etc. The future of work will need soft skills that include empathy, critical thinking, creativity, collaboration. This will require companies to turbocharge their efforts to build diverse and inclusive teams to be competitive. The rapidly changing nature of how we work presents a real opportunity in the “here and now” for women and other marginalized groups in the workplace. It’s essential that women are not left behind in this shifting workforce and that companies are prepared to utilize all of their diverse talent.

However, despite these advancements, women continue to face barriers that are complex and ingrained, especially women of color. Harmful and misleading gender-based stereotypes and biases are alive and well. We need to make sure that the people who are coding and building the machines of the future aren’t also baking in sexist or stereotypic assumptions. Getting women into all aspects of tech, STEM, and also data analytics will allow us to create a future that works for all of us. Gender diversity in the workplace is the right and the smart thing to do. Gender based innovation means ensuring products are built by diverse people so they work for everyone. Tech companies need to be at the table partnering and taking the steps needed to bring about positive change.

NG: How do we take the onus off the individual and instead ask the firm’s to ‘lean in’?

LH: It is vital men do not take a step back in the aftermath of this global wake-up call on sexual harassment or become afraid to advocate for women. The vast majority of men at work have the best intentions but stop short of identifying as champions. Inclusive leaders encourage their male employees to challenge the status quo while also modeling sponsorship behavior. They lead courageous conversations about what concerns men have and how they can step up to become allies for women in the workplace.

NG: Tell is about your personal pathway to this work?

LH: I have been involved in women’s advancement leadership initiatives throughout my career. I’ve held senior-level positions in Silicon Valley, including serving as CEO of two Silicon Valley start-ups and holding C-level roles in sales, marketing, and engineering in public companies. Most recently, I was Senior Vice President of Global Partnerships for the New York Academy of Sciences, where I was instrumental in creating the Global STEM Alliance and its 1000 Girls, 1000 Futures program, a global mentoring initiative to help girls pursue careers in STEM.

As Special Representative for Commercial and Business Affairs at the US Department of State, I established The Global Entrepreneurship Program, the WeCreate Center for women entrepreneurs, and the Secretary’s Council on Women’s Leadership.

I’ve served on several boards of organizations committed to the advancement of women in the workplace, including the UN Women Global Innovation Coalition for Change, the Stanford Clayman Institute for Gender Research and Watermark.

My eclectic and diverse background helps me to look at the challenges, opportunities and solutions from many different angles.

My career has benefited so much from Catalyst’s work and I’m thrilled to be a part of the next chapter lending my experience to help build workplaces that work for women, and for everybody.

NG: What excites you most about the future on this topic of equality and equity?

LH: This is a critical time in our history. There is a huge spotlight on issues facing women in the workplace. Unfortunately, progress has been stalled for far too long but there’s an opportunity in this #MeToo moment to make a quantum leap ahead for gender equality in workplaces. We at Catalyst will continue to support leaders and organizations in creating inclusive cultures and opportunities that support and advance women. The best defense against sexual harassment is building an inclusive workplace culture with zero tolerance for discrimination and bad behavior.

NG: What is your advice to your younger self?

LH: I would tell my younger self to learn how to be flexible and adaptable, adept in digital literacy and interpersonal skills. I would ensure I took the time to invest in internships and job experiences. There is no longer a traditional linear “major to career” path. I would also remind myself to gravitate to organizations and cultures that support and elevate women. I started my career with IBM and returned back there after Harvard Business School because of their women-centric and women-supportive environment. I would encourage young women starting their careers to similarly seek out cultures and organizations that emphasize women’s inclusion.

NG: A big thanks to Lorraine for taking time out to speak with us and we look forward to more excellent work from Catalyst!
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Know the Flexibility You Want in Your Current Job

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If your current work structure is too demanding and you’re considering a work hiatus, first explore a more flexible schedule with your boss.

Women frequently tell me they left their jobs because flexibility was impossible. When I dig deeper, I find that they made premature assumptions or exerted no effort to negotiate. A boss who is asked a simple question on the fly e.g., “Can I work at home on Fridays?”, is not likely to react positively. It takes a more professional proposal, ideally a written one that leads to flexibility about 80% of the time, detailing all the safeguards that will ensure nothing falls through the cracks.

Before you craft a proposal, pinpoint the flexibility you want. A vague request puts the onus on your boss to figure out possible scenarios. Get specific by asking yourself these three key questions:

1.Can I afford to earn less than a full-time salary? Do I want reduced hours or a more flexible full-time schedule?
2.How much do I want to advance to more senior levels? Would flexwork slow my progress? Is a better work/life blend more valuable?
3. Could I compress a predictable 40 hours into fewer days?

Going part-time

If you don’t want to work 40 hours or more, then what is the alternative? What is a job share possibility and who could be a good partner? Could your most important job responsibilities be done in a part-time schedule? Could you work three days and be paid 60% of your salary—a substantial savings for your employer and two free days for you? How would a part-time schedule affect your employee benefits eligibility?

There are other considerations as you consider your ideal flexible schedule. Would your day begin or end earlier/later than the standard hours? There are practicalities to think about such as which regularly scheduled meetings require your on-site participation? And should you be on site for predictable monthly responsibilities requiring last-minute coordination among many people? If you’re a manager, how much on-site training or oversight is needed by your direct reports? You might be a person who needs the buzz of a busy office to be productive. If you’re in a client-facing role you need to think about how your flexwork schedule would sync with their needs, especially for those in different time zones. What are known busy periods and would you be be willing to forego flexibility during those times? Would your current childcare arrangements fit your ideal flexible schedule? Would your childcare provider be flexible if you need to work extra time in emergency situations? Would you prefer to cut back on or eliminate travel? How would travel affect your desired flexible schedule?

Know Which Employers Have the Most Flexible Cultures

If you run up against a brick wall getting the flexwork you want, head toward
small businesses—often led by individuals who fled from inflexible corporate America. Great progress has been made by employers across-the-board, but it may be years before flexibility is status quo across big corporates or mandated by government. Smaller, more nimble management teams (especially at professional services firms, nonprofits, companies founded more recently and those employing more women) have the leeway to bend on work structures. Small employers (50 to 99 employees) are much more likely than large employers (1,000+ employees) to offer employees the ability to:

· Change start/end times periodically or daily
· Compress workweeks by working longer hours on fewer days
· Work some hours at home
· Take time off without penalty as personal needs arise.

The big take-away is that today women have options to nurture both family and financial security. It’s possible to lean in-between in a wide range of workplaces—keeping both balance and sanity intact.

Kathryn Sollmann is a flexwork expert, speaker and career coach—and the author of Ambition Redefined: Why the Corner Office Doesn’t Work for Every Woman & What to Do Instead.

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5 Tips on How to Fill Employment Gaps in Your Resume

CV / Resume

Guest contribution

Employment gaps are normal.

When a less an evolved employer looks at them, however, they can see them as a problem. If the gap is too big, the employer will assume there was some kind of problem. The hiring manager is not aware of the reasons for employment gaps. They will only make assumptions. To avoid negative assumptions, you want to justify or fill in those gaps.

When most people wonder how to fill employment gaps, they decide to stretch the dates of their jobs. If, for example, you left a job in May 2017 and you have a year-long gap since then, you might think it’s wise to extend that date and you write that you worked for that company until January 2018. Since the resume is not a legal document, most of you will assume you cannot suffer any consequences for doing this.

You’re wrong. There’s something called resume fraud. If this employer hires you and then finds out you lied, they will sue you for misleading them with false information in your resume. Maybe they won’t sue you, but you’ll surely get fired.

Tip 1: Write years and not actual dates

So the first tip in filling in gaps is this one: don’t lie about employment dates, but instead mention the years only.

This is not lying or misleading. If, for example, you left a job in January 2014 and started a new one in November 2014, you can make the gap look smaller if you leave out the months in the date format.

May 2012 – January 2014
November 2014 – Present
2012 – 2014
2014 – Present

Which one do you think looks better? This works only if you got another job during the same year. If not, it will make the gap look bigger. If you opt for this format, make sure to keep it consistent across the resume. You’ll also leave out the months when listing your education, certificates, and everything else that involves a date.

Tip 2: Focus on Your Qualifications

There are three main types of resume:

Chronological – it lists the job history in chronological order;

Functional – it focuses on skills and experience;

Combination – it combines the chronological and functional approach.

According to Michelle Wallas, career advisor at BestEssays, the functional resume is the best option for taking the focus off employment gaps she reminds us that if you’re trying to shift the focus off the employment dates, you still have to provide truthful information. You can do that with the functional resume format, which highlights your abilities instead of the job history. You’ll still summarize the job history, but it will be positioned at the bottom of the resume.”

This is a great solution, since it makes the employer consider your skills and competences before they wonder about your experience on actual jobs.

Tip 3: Consider Presenting the Gap as a Sabbatical Leave

The sabbatical leave is not really an employment gap. It’s an extended period off a particular job, which the employee uses to reflect on their accomplishments, focus on developing new skills, and decide what precise career path they want to follow. The typical sabbatical is one year long. Many employers allow their workers to take a sabbatical and then accept them back in their companies. If you returned to the same company after a longer break, you should definitely present that gap as a sabbatical leave. Show how you used that time for personal and professional growth.

If a sabbatical is not an option, you should think about presenting the gap as time you took with the intention to focus on your education and professional skills. Did you take any online courses and get certificates? Did you return to university to complete your degree or earn another one? Did you take any kind of training?

Hopefully, you didn’t waste all this time for nothing. If you were working on any kind of certificate, mention it in the Education section. Of course; you’ll need to present proof if the employer asks for it, so don’t lie about owning certificates you didn’t earn.

Tip 4: Mention the Temporary Jobs

Did you have any kind of job during that gap? Maybe you were selling homemade decorations. Maybe you were earning through freelance writing. Maybe you were committed on your blog. Maybe you engaged in volunteering activities or you got an actual temporary job.

Freelance jobs, in particular, are great for filling in employment gaps. They give you actual experience, which is relatable to any industry. Keep that in mind!

Tip 5: Give an Explanation

The resume is a pretty strict format that doesn’t allow you to elaborate on the employment gaps. The cover letter, however, gives you that space. If there’s an evident gap in your job history, address it in the cover letter and explain how you grew personally and professionally during that period. If you had health issues that prevented you from working, you may mention them in positive context, as an experience that made you grow.

If you get invited for an interview, the hiring manager will ask you about the gap. Be ready to explain. Talk about online learning, reading, traveling, or whatever else you engaged in. Show how these experiences were just as important for your qualifications as an actual job in the resume.

The gaps should not scare you. They are there, so it’s best to embrace them. You can fill them in with different experiences or temporary positions. If that’s not possible, you can explain them in the cover letter or during the interview. The tips above showed you how to deal with gaps in the job history, so it’s time to start perfecting that resume before you send it out.

About the author

Warren Fowler’s lifestyle is full of hiking adventures. When he’s not busy with his guitar or enjoying the sunny day outside, he excels at blogging skills and scrolls through social media. You can meet him on Twitter and Facebook.

Disclaimer: the opinions of guest columnists are their own and not necessarily representative of theglasshammer.com’s.

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Voice of Experience: Ayesha K. Farooqi, Head of Debt Capital Markets, Commitments & Risk; Macquarie Capital

Ayesha K Farooqi
Women need to focus on building professional relationships within their companies as well as their industries as a whole, which can be a huge benefit considering how narrow most industries tend to be — and how small the world is, says Ayesha K. Farooqi of Macquarie Capital.

“It’s vital to build relationships with your colleagues, both junior and senior, and one way to accomplish that, in addition to social interaction, is by taking on as much responsibility as you can handle, being proactive but also reliable so you can earn stretch assignments that will help you grow,” she says.

Proactively Finding Opportunities to Grow Her Skills and Reputation

Farooqi began her career as a tax attorney specializing in cross-border transactions, but realized there was a lack of such work during the economic downturn caused by the dot.com bubble burst. She proactively visited her managing partner’s office and said that she wasn’t in an area where she was learning and growing as much as she would like and asked to switch to, at the time, the more dynamic bankruptcy practice. He complied, as the bankruptcy group was expanding, and this request fit a need where the firm was looking to hire an additional bankruptcy associate. She began splitting her time between her tax practice and doing litigation and transactional bankruptcy work, which quickly evolved into financing companies that were entering or exiting bankruptcy, that further segued into leveraged finance.

She worked for a number of leading law firms over several years until an opportunity to move into a new role being created at Macquarie Capital presented itself. Farooqi saw the new role that would sit within the debt capital markets business requiring a mix of legal, business and risk management acumen as a challenging yet exciting opportunity that would add further depth and breadth to her diverse background. The self-described adventurous Farooqi said “Sign me up.” It proved to be a smart move, as she just marked her fifth anniversary there and has organized a team within the debt capital markets business that is thriving and has become an integral part of the business.

“The fact that I am open to opportunities and have been able to fluidly transition from one practice area to another, allowing me to build on my expertise and gain valuable experience, has been a boon to my career,” she notes. However, she says that while she has been proactive in acquiring diverse work, she sees now that things that she felt stress over as she went along, particularly those outside her control, tended to work out over time. “I could have worked more strategically,” she says, adding that along the way she has learned that hard work alone is not enough to help you climb the corporate ladder — equal consideration has to be given to building lasting relationships.

Right now she is enjoying her work on a number of exciting transactions as she helps the business operate in a nimble fashion. “I can work at multiple levels of a transaction focusing on both the commercial and legal perspective of a deal,” she says.

“Over time, I’ve learned that the transactions that were the most complex were the ones where I learned the most and still draw upon,” she adds.

A Company That Embraces Diversity

Farooqi is proud to work for a company that maintains a focus on gender equity; in fact, while investment banking as a whole is having a relatively challenging time attracting women, the new class of analysts who just finished their summer internships in the debt capital markets group at Macquarie Capital were all women, but one. In addition, roughly one-third of the managing directors in the debt capital markets group are women, and Macquarie Group recently promoted Shemara Wikramanayake as its next CEO, hardly the typical investment banking CEO mold. Wikramanayake was recently named the fifth-most powerful woman in business outside the U.S. by Fortune International.

The company encourages gender success at multiple levels; for example, the Lean In circles that were established four years ago have evolved into a formal Women at Macquarie group. The firm-wide initiative has a budget aimed at promoting gender quality and attracting and retaining women. “I am proud to have seen the Women at Macquarie group grow so rapidly,” she says.

The company also offers a variety of work/life tools to employees, such as guidance for healthy balance regarding flexibility in the workplace, and even financial and other advisory information, such as a recent session to help employees learn the ins and outs of getting a child into a private school or some of the most competitive public schools in New York City.

She says she’s seen a positive trend of more women entering the legal and investment banking fields, which means there needs to be hyper vigilance on retaining them. “We have to build the pipeline, and mentorship is a key way to do that. Women need to build relationships from both sides: Those in the junior ranks should concentrate on doing good work and building relationships with senior folks so others on the team can vouch for you when needed; senior women should seek out promising junior women on the team and help groom them to become leaders in their chosen field.”

In her free time, Farooqi loves to travel, the more adventurous the better, including hiking the Inca Trail and Patagonia, trekking in Chile and scaling Kilimanjaro in just five days. Always looking for a new challenge, she expands her hobbies regularly, and recently has taken up golf and bird hunting.

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Mover and Shaker: Jodi-ann Johnson; Director, Executive Communications and Strategic Initiatives; WEX

Jodi-ann JohnsonNever underestimate the power of a great conversation, says WEX’ Jodi-ann Johnson.

“I value my relationships and act with intention to make strong connections with people,” she says. “You have to be bold and brave, but also true to who you are: When you act authentically, you can build trust.”

That instinct to be bold was the catalyst for an important moment in her career, that didn’t necessarily seem so at the time. She was attending an internal leadership event, but arrived late due to travel delays. She ended up being seated at the same table as the new CEO; she figured that this was her opportunity to ask him if he would be the featured speaker at an upcoming customer meeting. The ask and event went well, cementing her reputation as someone who gets things done. “You can’t wait for things to happen; you have to ask for what you need,” Johnson advises.

A Career That Revolves Around Leading through Change

With 25 years of career success under her belt, Johnson has worn a wide variety of hats, which gives her a strong background to draw from. Over the years, she’s tackled organizational and business change and been involved with strategic planning, program management and communications – broad experience she can tap into it for whatever work adventure comes next.

Although she has lived in the corporate world for the bulk of her career, she actually started in an entrepreneurial environment, the kind of start-up company where employees knew their “number.” As the company grew, she grew with it, experiencing everything from internal marketing communication to customer-facing outreach and consulting.

The customers she visited around the country were Fortune 100-level companies who were launching work/family benefit programs, a sector that was groundbreaking at the time. The company was a pioneer in the work management and training world, and since her boss was a woman, Johnson never experienced the male-dominated hierarchy that seemed prevalent in other companies.

“The founder started the company based on an idea that became a mission and passion so that intent has always been core to my beliefs,” she says.

Even in the corporate environment, she still found herself working among strong women, and Johnson noticed that one of the women she worked for had become the president of the division without ever going to college. To her that signaled that there were no boundaries, and she found that to be true as the company grew and evolved, and she was always able to jump into new things.

After working in Minneapolis and Boston and traveling globally, she decided it was time to pivot to being “home,” which for Johnson is Portland, Maine, so she sought an opportunity at WEX—a company with a strong growth story—and has been there almost nine years in different roles in both corporate communications and program management, most notably assisting with the CEO transition. What she immediately recognized and appreciates about WEX is that there’s a spirit of entrepreneurism; it’s a place where what matters most is if you deliver, rather than your title and level. What really matters, she says, is what happens when you walk in the door.

“The best parts of my job are helping others manage through change and ambiguity, whether that’s bringing structure and clarity to multifaceted initiatives, facilitating an efficient meeting or helping our senior executives craft the right message,” Johnson says.

Her desire to play the helper role has always been prominent in her career and came to its largest light right after 9/11 when she was working with the company that provided counseling programs to those directly impacted by the tragedy. She helped develop educational materials to support employees and organizations, overseeing a constant evolution of needs in what she feels was one of the most meaningful times in her career.

Currently, she is proud of the forward-thinking planning WEX is doing as they look ahead to 2019 and maximizing the opportunities for a newly acquired company that will spur growth as they consider expanding into additional markets. “It’s exciting to be part of the process and help bring together new ideas and concepts that will help us become a richer, deeper place as we hone our focus and find alignment among a wide variety of critical initiatives for 2019.”

Finding and Sharing Strength With Colleagues and Family

Although Johnson says she has been fortunate to have been mentored by phenomenal women over the years, none stands brighter than her own mom, who supported two kids while leading a busy working life. Johnson views her mom as a pioneer in her day who paved the way as a strong role model in both career and family life.

And she knows the importance of relying on strong relationships as the cornerstone of a career, whether it’s the leaders she supports, her peers or her own team.

Johnson appreciates being part of Women at WEX, particularly when she is able to help people navigate the company and their career. “There’s this great spirit here, and we have a lot of Type A personalities, but finding a way to volunteer and give back has been really exciting,” she says.

In addition she has forged strong connections with many women outside of WEX who have been pioneers in their own career, such as one who became one of the first women partners at a financial services company. “I have learned lot about being honest, open and brave from this network of women,” she says.

Married to her high school sweetheart, they have two girls and a boy — two in high school and one in college. While it’s not easy to get together, she says they are fortunate to have a family camp two hours north on Green Lake. Aptly called “Second Wind,” it’s where they can recharge and reconnect even if they can only grab 48 hours as they did recently.

In addition, they love to travel; they have hiked throughout Utah, Maine and New England and are excited about an upcoming trip to Italy.

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