Self-Regulation is the Key to a Successful Career

,
 By Nicki Gilmour, Executive Coach and Organizational PyschologistNicki Gilmour
Some people are blessed with an even temper and tactful diplomacy at work. The rest of us are not and we are in fact very human with buttons that can be pressed and triggers that can be triggered. It is entirely worth your while figuring out what your hot buttons are so that you know why they exist and then what to do to make sure you are in control of your reaction.

You don’t have to be a robot but you do need to know how to apply emotional intelligence (EQ). If you are short of EQ, then work with a coach to develop it and if you still don’t have it then you have to learn how to fake it until you make it.

Reactions matter. It’s a virtuous circle to stay calm and carry on.
People want to work with people who are going to show real but positive emotion regarding regular and especially stressful situations.

Equally, be aware of passive aggressiveness which is a productivity killer and is mistaken as self-regulation. It typically takes the form of team members leisurely ignoring each other and pursuing their own agenda. If you are saying yes to a task but really are saying no, then you should step back and think about other ways to communicate that you would like to do the task differently.

Treat others how you would like to be treated.

/by

Voice of Experience: Kathleen Ziegler, Head of Distribution, AIG’s new technology-focused subsidiary

,
By Cathie EricsonKathleen
As you move throughout your career, never underestimate the importance of your network, notes Kathleen Ziegler. “As an extrovert I have amassed a relatively robust network, but I don’t think it was until later in my career that I became strategic about it,” she says. “It’s never too early in your career to start thinking about how you should build relationships, taking care to create a balance of both women and men, as mentors and sponsors.”
 
A Global Career
 
In Ziegler’s case, her network has truly shaped her path. She says she never dreamed of a career in insurance, as an English/French major with parents who were both professors. After graduation, she wasn’t “quite ready for the real world,” so went overseas to teach English in the Czech Republic. At the end of her second year, she decided to market her other skills and started researching potential roles in advertising or public relations. After studying a hard copy of the American Chamber of Commerce’s listing of companies in Prague, she ended up working for a small PR agency that was run by an American woman. The position was perfect for her, opening up doors to meet local VIPs and see amazing venues and even travel.
 
After her time there, she decided to apply for graduate school and was considering a PhD in linguistics, but other opportunities came her way that led her to cut it short at the master level. A friend who was earning her MBA was distributing resumes at the campus job fair, so Ziegler went along to keep her company – and offer a few as well.
 
After receiving interest from entities as varied as the CIA and consulting firms, she accepted an offer from Andersen Consulting (now Accenture) where she spent five years primarily working with insurance clients which began her career trajectory. She left largely because of the grueling travel schedule and took a job with Zurich in underwriting; two years later she was approached by her manager to be considered for a position as chief of staff for the global CEO. She subsequently spent two years overseas in Switzerland, returning to New York to become COO of a relatively new business division they were launching. Her most recent post at Zurich came when she was asked to consider a P&L job, resulting in a positon running the northeast commercial markets business.
 
While she enjoyed the opportunity, she learned that a former mentor from Accenture had just taken on a global COO role at Marsh so she went there as head of operations and technology for the United States. Several years later, a mentor from Zurich persuaded her to join AIG which is where she is today.
 
After working on strategic initiatives in the company’s transformation office, Ziegler is currently managing distribution for AIG’s new technology-focused subsidiary. 
 
Helping Change the Company Face
 
While she acknowledges that the insurance industry doesn’t tend to be a trend setter, she sees the growing use of artificial intelligence as one that will provide more opportunities for women in the workplace as it supplants administrative tasks and encourages more strategic work and stakeholder engagement. “From what I’ve been reading, we will need more people with social networking, people development and coaching, and collaboration skills. There is a clear intersection between these soft skills, which generally play to women’s strengths in those areas,” she says.
 
Ziegler has been actively involved in advancing women throughout her career, a cultivation that became more pronounced in Switzerland when she noticed the dearth of women in executive roles. That motivated her to corral a number of smart women she knew to attend informal meetings, which progressively grew and ultimately became the women’s network group for Zurich which is still in place today and has expanded globally. “This group was a labor of love and genuinely borne out of a desire to create something that would help women,” she says.
 
The need was clear — pull up most insurance company websites and you will see their executive committee and boards don’t have the diversity they are aiming for. “While the pipeline is building, we are not progressing fast enough,” she says, adding that only 8 to 12 percent of the C-suite seats are currently held by women. That being said, AIG’s Executive Leadership Team of 12 now consists of six women which, according to Ziegler, “inspires employees about their opportunities at the firm.”
 
Ziegler is currently on the leadership committee for AIG’s women and allies employee resource group and believes strongly in progressing change to help elevate women into leadership roles. “I always want to play a role no matter what company I work for,” she says, noting that being involved helps you feel more connected to the company but also allows you to meet other people at all levels outside your department.
 
In her free time, she enjoys exploring with her husband, whom she met taking a Second City improv class in Chicago, and their eight-and-a-half-year-old son. “We are big on travel and the outdoors, and are currently making a point to visit as many national parks as we can.”
/by

The Long Hours Game

,

woman working late long hours featuredBy Aimee Hansen

The 24/7 hour work week marches on and on. The get up and go and keep on going. The long hours game. We all do it from time to time.

How can you have a healthy, sustainable lifestyle and build your career?

The action-packed day of the executive continues to be a glorified image of leadership, and arguably one that is dangerously unsustainable and at best questionable in effectiveness. At theglasshammer, we’ve covered how the 24/7 work week is not only disastrous for gender equality on a whole, but also diminishes your personal leadership effectiveness and your health.

The Atlantic has noted the tendency of elite, wealthy American men to be “the workaholics of the world,” but just because long hours are the status quo doesn’t mean it’s the key to successful business or career development.

It’s a rising argument in the context of today’s information age workplace, in which we tend to be knowledge workers conceiving of and implementing ideas, that a five hour work day would be a business hack for more productivity and profitability.

So what’s with the persistence – and over-valuation – of long hours in the corporate world?

A Man’s (Ego) Game

According to Professor Joan C. Williams in HBR, the long hours fascination is underpinned by an elitist male value system based on class, status and morality. As sociologist Michèle Lamont states, ambition and a strong work ethic are “doubly sacred – as signals of both moral and socioeconomic purity.” Along these lines, commitment is “‘singular’ devotion to work,” where it must be the central focus of one’s existence.

Within this elitist moral construct, “being consumed” by one’s work is both a status symbol and moral badge. As Williams writes, “‘being slammed’ is a socially acceptable way of saying “I am important.” Whereas fifty years ago, the elite working class showed their status by displaying their abundant time for leisure, today it’s about displaying your extreme schedule.

Research has found that the long hour craze is also yet another masculine test of endurance and perceived heroism. When it comes to what’s really behind the persistence and glorification of putting in the midnight oil, Williams writes: “It’s not productivity. It’s not innovation. It’s identity.”

So what does this ego-driven identity booster do for business, really?

Productivity or Priorities?

Across a 9.4 hour work day, we often only do 2-3 hours of real work, while working excessive hours hurts our productivity. After 50 hours, our productivity decreases and it plummets at 55 hours, with studies showing no discernible effect between working 56 hours and 70 when it comes to creating results.

As David Bolchover writes in an FT thought leadership piece, a decade long McKinsey study found that when senior executives were experiencing a ‘state of flow’, they were five times more productive than during other work hours. Senior level leaders felt especially more productive when they achieved flow.

Flow is akin to being able to immerse, focus, and apply your core abilities to a given goal or challenge, but most people only feel they are in that space 10% to 50% (at the very high and rare end) of the time. Sleep deficit or screen fatigue is not conducive to having an immersive focus. Bolchover writes, “Clearly, there is an inverse relationship to exploit: more focus for fewer hours.”

In fact, an over-abundance of time and resources can actually be a downfall for business. “When you spend too much time on an activity, just as when you have too large a budget, your priorities can become murky. You risk losing the precision and focus that come from having limited resources,” writes Chairman of JetBlue Airways, Joel Peterson. Peterson argues it’s not the hours we have, but the clarity of priorities we set, that drives productivity.

Worse for Women

While there are many studies showing how overworking adversely impacts health on a myriad of measurements for everyone, a recent study involving 7,500 people over 32 years from Ohio State University found that working long hours is far worse for women’s health than men’s.

Within the study, “fifty-six percent of the people studied worked 41 to 50 hours a week, 28 percent worked 30 to 40 hours per week and 16 percent worked more than 51 hours per week.”

Working 60 hours or more per week on average for three decades was found to triple the risk of diabetes, cancer, heart trouble, and arthritis for women. Risk increased after 40 hours, and became heightened after 50 hours, for women, but not for men.

The researchers hypothesized that this was reflective of the multiple roles women juggle and disproportionate pressure at home. In fact, when men worked moderately longer hours (41 to 50 hours), they had lower risk of heart disease, lung disease, and depression than men who worked under 40 hours, at least when it comes to early onset disease.

However you feel about the results, it’s yet more proof that chronically playing the long hours game is no path towards gender equality or thriving personally. “Being consumed” – even when it comes from a place of intrinsic motivation – often ends in burning out.

The Smart Hours Game

If not by playing the long hours game, how can you strategically use your time to build your leadership qualities?

What you could do, rather than work endless hours, is model a leadership strategy of carving out prioritized, focused time. Here’s a tip based on top leaders such as Bill Gates and Oprah Winfrey: spend an hour or day (or five hours a week) in some way engaging in active learning – whether reading, listening, experiencing, experimenting or reflecting.

The long hours game is too often misguided. It’s time we moved from the long hours game to the smart hours game. To do this, we need companies to get “it” and according to Inc., it’s the difference of valuing improvement (not just productivity and not just presenteeism) that will set you apart as a leader.

/by

How to Nurture Independent Employees (Who Still Stand by You)

, ,

 

Independent Female Boss

Image via Shutterstock

Guest contributed by Lisa Messenger

Ten years ago, you rarely heard the term ‘intrapreneur’ – the buzzword used to describe an employee who has an entrepreneurial spirit. But these days, it’s front and centre of every work place as we all do our best to engage and develop those working within our ranks who could easily run their own. Perhaps you have one (or you are one) – the staff member who follows their initiative, turns an idea into reality and works with passion and purpose. Basically, the ideal employee – or are they? The downside of giving your staff total autonomy in the office is their independence might backfire on leaders, if you’re not careful. Driven, ambitious and determined, an intrapreneur can follow their dreams right out the door, if a company doesn’t give them a reason to be loyal.

And while they can be hard to handle at times, there is great value in having an intrapreneur as part of your team, or company.

I am particularly aware of this when nurturing my staff. Our entire magazine is built on an ‘anything is possible’ premise; our pages filled with the inspiring stories of professionals, creatives, thought-leaders and artists who work without limits, take chances and aren’t afraid of risky decisions. I encourage my team to think independently, freely and rebelliously but every day, I still need them to come into the office and commit to my company.

I’ve happy to say my core team has been with me since the start of Collective Hub, helping the magazine to expand to a global publication sold in 37 countries and the online platforms to go even further. It’s been an amazing journey and I couldn’t have done it without both their commitment and self-sufficiency.

But intrapreneurs have their challenges. It’s an interesting contradiction but one that leaders of the future have to master. How can you nurture independent employees who think like renegades but are as loyal as family? Here are my top tips:

Create a Safe Space. I’m not talking about installing smoke alarms and ensuring there’s no loose floorboards. It’s important to create a culture where employees feel like they can make their ideas heard, without feeling judged, overpowered or ignored. Be aware that different people communicate differently. Forcing everyone to pitch ideas at a weekly meeting may be a nightmare for introverts. Instead start a ‘cyber comments box’ – it could be a shared Google document where employees can suggest ideas, either under their name or anonymously.

Act Like an Owner. This is one of the employee principles at LinkedIn. As one former intern explained in a blog post, “For some [this] means making wise financial decisions on your budget, others it is turning off the lights as you leave a room, or picking up trash that someone left behind.” This mindset is vital for employee loyalty – encouraging people to look past their job description and feel responsible for the 360-degree outcome of a company. It only takes small changes. Research has found that an employee’s sense of ‘psychological ownership’ can be boosted simply by personalising their office with family photos or allowing them to choose their own job title.

Get Out of the Office. On a hot summer’s afternoon, when you’re sitting at a desk behind a window, the freelance life can seem very tempting. That’s why I encourage my team to escape into the outside world, whether that means scheduling a meeting at a pavement café, taking a micro-break in the park or hosting a brainstorming afternoon beside a hotel pool (yes, we’ve done this). Airbnb applies its brand motto – ‘You belong anywhere’ – to its employees, who can roam between different workspaces in their global offices, inside and out.

Money does Matter. There’s sometimes a misconception, especially in the startup, that loving your job is enough to make up for an appallingly low salary. Studies do show that wages are less important to Gen-Y than baby boomers but it’s still important for a worker to feel financially valued. As a leader, this may mean thinking creatively, especially if an accounts department is watching you carefully. If a junior staff member has an idea for a new platform or product, can you offer them a percentage of the profit in exchange for overseeing it? It’s a morale boosting gesture, plus we’re all more likely to give a project our all if it could potentially fill our pockets.

Explain Your No-Moments. At some point even your star employee will have to deal with one of their key ideas being rejected. This can lead to a dejected worker scouring job boards for vacancies, which is why it’s so important to explain your reasons using hard facts and data. Why isn’t the concept commercially-viable right now, could it be explored in the future or could you evolve the idea to make it more do-able? Always remind employees that not every idea can be implemented. As Steve Jobs said, “People think focus means saying yes to the thing you’ve got to focus on… It means saying no to the hundred other good ideas that there are.”

Disclaimer: The opinions and views of our Guest contributors are not necessarily those of theglasshammer.com

/by

8 Cover Letter Writing Mistakes You Should Avoid

, ,

Guest contributed by Gloria Kopp

letter writing

Image via Shutterstock

Even seasoned professional women who have years of experience working on Wall Street can make mistakes when writing cover letters and trying to get promotions or change jobs. These mistakes can really derail a promising career, and stall your professional development by several years. Fortunately, this resource for professional women can help you avoid making mistakes that can hold you back and instead you can really thrive as you soar up the career ladder.

1.  Sending the Same Generic Letter to Every Application

While it may be a hassle, the truth is that you need to personalize every letter to the specific job you are applying for, you can’t send anything generic out, or all you will receive is a very generic rejection.

2.  Making It All about You

Your cover letter should highlight all of the reasons that the job and the company can benefit from you, not all of the reasons you want to job. You need to state the benefits that the company will receive from hiring you, not vice versa.

3.  Update Your Details

Make sure you have a mature and professional email address, so you may need to update the Hotmail you’ve had since you were a teenager. You need to make sure that every piece of information you provide is accurate, and that your LinkedIn, phone number, and address, are all up to date, and easy to reach you on.

4.  Not Using Basic File Types

If you make it difficult to open or view your application, for example by using unusual file types when you send your documents, the HR manager is very unlikely to go to the trouble of figuring out how they open them. More likely, you will simply end up being sent to the trash pile, as there are plenty of people with easy to access resume and cover letters.

5.  Not Focusing on Your Introduction

Your introduction needs to really grab the attention of the reader, and you absolutely must make sure it is catchy, and shows you as smart, capable, and apart from the crowd. Many people brush over the introduction to try and get into the content which they consider more important. By doing this, you may lose the interest of the HR manager before you’ve even been able to sell yourself.

6.  Failing to Back Up Your Claims

When you write about certain skills or qualifications that you have gained in your career, you need to explicitly exhibit where you gained them and how you used them.

7.  Just Repeating Your Resume

Your cover letter should significantly expand on the information in your resume, not just repeat it in a different format.

8.  Failing to Edit and Proofread Properly

Many competent women simply assume that they haven’t made mistakes when they’re writing, simply because they don’t tend to make mistakes. The truth is that these small errors can happen to anyone, anywhere, and failing to check over your work out of pride, arrogance, or even ignorance that there could be anything wrong. The following online tools can make your life a lot easier and ensure that every part of your application is flawless:

  • Ginger Software – this is a comprehensive grammar checker that can be used on multiple devices to double check your work while you’re on the go, or at your desk. There’s also a dictionary, and you’re offered notes on your structure, language and can even translate your work.
  • Paper Fellows – there’s plenty of writing advice in the forums on this website, and you can also hire experts to review or help with your work.
  • Big Assignments – sometimes you can’t see the errors in your own work, so it can really pay off to have an expert editor or proof reader check your work for mistakes and offer advice.
  • Readable – when you’re applying for a job, you need to make sure that you’re writing at an appropriate level, and that you’re language isn’t too sophisticated or too simple for the job you’re applying for.
  • Ukwritings – you can’t always trust friends or family to be critical or honest when it comes to reviewing your work, however a professional editor or proof reader that you hire here will be completely honest and provide invaluable feedback.
  • Resumention – when you’re writing a cover letter, you absolutely should follow the tips and tricks that are available on this website as it is entirely tailored towards helping you succeed in your career.
  • Academized – if the job you’re applying for requires a certain level of professionalism or academia, then it is well worth checking out the amazing guides and courses here before you start writing.

By avoiding the mistakes above, you can make sure you are doing everything you can to fast-track your career.

 

Gloria Kopp is a digital marketer and an elearning consultant from Manville city. Now she works as a content manager at Boomessays company. Besides, she is a regular contributor to such websites as Engadget, Huffingtonpost, Essayroo, etc. Read her Studydemic posts.

Disclaimer: The views and opinions of Guest contributors are not necessarily those of theglasshammer.com

/by