Tag Archive for: Michelle Hendelman

Movers and Shakers: Adda Birnir, Founder and CEO, Skillcrush

Women SpeakingAdda Birnir is the founder and CEO of Skillcrush, an online technical skills platform designed specifically for women. According to Birnir, her career path has been unconventional, but as she looks back at all of her experiences she is certain that each role she had in the past served as a building block and learning opportunity to help her create the company of her dreams.

Navigating a Career in Technology
When Adda Birnir first had the idea for Skillcrush, she identified a hole in the marketplace and created a platform to fill the gap in an area she felt very strongly about: inspiring women to discover technical skills by developing an accessible online resource.

Before this, Birnir was working as a technical producer at MTV while running her own web development and design consulting business. “This was a great business, but I found that I wasn’t professionally fulfilled by the client work I was doing. Instead, I was craving a more hands-on experience where I could take a project through the entire life-cycle,” she explained.

Birnir graduated from college and moved to New York in order to pursue a career as a professional photographer. “I quickly learned that the reality of the profession was nothing like I had imagined,” explained Birnir, who shortly thereafter found a job working for an online publishing company. “I was lucky because my position straddled editorial and production, which gave me the opportunity to gain exposure to the technical side of the process of creating and delivering online magazines,” she said.

Here, Birnir realized that she not only had genuine interest in technology but also a natural talent that began to emerge as she spent a lot of time working closely with the web developers. “This was my first real introduction to the world of technology,” said Birnir, who started to take on small coding projects in addition to her regular tasks.

According to Birnir, sponsorship has played a critical role in her career development in technology. “I have been fortunate to have several people in the workplace take me under their wing and guide me as I developed my skills,” she noted. This is why, Birnir added, she has made mentorship such a key component of her company, Skillcrush.

“There are a lot of excellent resources out there for anyone who is interested in learning about programming and web development,” Birnir said, “but it can be confusing to navigate. This is where it is important to have someone who can interject and give you guidance along the way.”

She continued, “Through Skillcrush, we recognized a great opportunity to serve women in the technical space and offer something different than any other technical skills platform that was available at the time.”

Growing Pains: The Ups and Downs of Startups
When Birnir was initially developing Skillcrush, she decided to take a “test and learn” approach to her business. This, she explained, meant treating the company like a science experiment by creating a series of hypotheses and testing them one at a time, beginning with the riskiest.

“The riskiest part of this business model was not creating an online technical skills platform,” Birnir explained, “It was building this type of business that would attract women.”

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Movers and Shakers: Suzanne McAndrew, Vice President of Talent Management, American Express

women sales“By not telling your story, you might run the risk of creating barriers for yourself at work,” said Suzanne McAndrew, vice president of Talent Management at American Express.

“That being said, you need to find the right outlets to tell your story and feel comfortable that it will then become part of what you are known for at the same time–and this can be challenging,” she continued.

Currently, McAndrew works to identify high potential talent within American Express and facilitates pathways to their success. For LGBT professionals, she advocates bringing their whole self to work, but also encourages them to define a personal brand that extends beyond their sexual orientation. “Regardless of whether you are gay or straight, you still possess skills, knowledge, and talents that make you a leader who is worthy of attention,” she explained.

Career Story
As McAndrew looks back at her career, she can separate her professional journey into three different chapters that blend the areas of service, communications and change management and talent. She started her career in retail, working in HR for Saks Fifth Avenue where she really had the opportunity to develop depth and breadth of knowledge in the area.

“I was fortunate to have a sponsor who brought me to New York to lead the corporate communications group before becoming the HR Director for Saks Off Fifth, the outlet store division of the company,” said McAndrew, who led the initiative of opening new outlet stores all over the country during her time in this role.

Before moving on to what McAndrew considers the second chapter of her career, she continued to develop her communications experience at Macy’s where she was charged with building a strong corporate communications group in addition to bolstering the company’s internal programming for employees.

Continuing to focus on communications, McAndrew took her career in a different direction when she accepted a consulting role at Towers Perrin, which later became Towers Watson. “I started as a communications consultant, but my role evolved over time to include work in the talent space and thought leadership,” she said. It was here that her relationship with American Express began as she spent eight years providing communications consulting services for the company.

“An opportunity opened up in the talent management group at American Express which involved executive talent planning, development, and assessment for the top 1,500 employees at the firm. And this is the third and current chapter in my career story,” McAndrew explained.

She is spending a lot of time right now thinking about the employee of the future and what that profile looks like. “What does the next generation of leaders look like? What motivates and drives them? How do we build a diverse talent pipeline and build inclusion into our everyday? These are ongoing questions that we have to consider while managing our current talent pool and bringing on new talent as well,” said McAndrew.

“I take a lot of pride in developing people and helping them discover and reach their full potential,” she continued. “It is rewarding to see others grow and succeed.”

Advice for Achieving Professional Fulfillment
According to McAndrew, her personal definition of success centered around the notion of finding her purpose, although this is not something she figured out until later in her career. “I wish I had been more in tune to the ‘why’ and the ‘how’ aspects of my professional development,” McAndrew noted. “I learned that having a purposeful career did not necessarily mean finding the quickest path to the top, but rather being clear on what I am aiming to achieve overall for myself, my family and the company I work for.”

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Movers and Shakers: Mary Ruane, Senior Manager, Assurance, PwC Ireland

Women workingOne of the most important lessons that Mary Ruane, Senior Manager of Assurance at PwC Ireland, has learned throughout her career is that if you do not take the initiative and express your interest in new opportunities, they might pass you by. “If you want to try something new or different, just speak up,” advised Ruane. She continued, “There are endless opportunities and you will find that taking initiative and displaying an eagerness to learn can go a long way.”

With this attitude, Ruane has been able to enjoy a variety of different roles and experiences at PwC, where she is currently responsible for establishing and building strong relationships with clients, internally and externally. “It is an interesting time in asset management right now, partnering with our Clients who have weathered the storm of the credit crisis and are now dealing with the wave of regulation that followed,” said Ruane.

Career Path at PwC

Ruane graduated from Dublin City University in 2001 with a degree in Accounting and Finance. Shortly after, she joined PwC and planned to complete her auditing qualifications while working full-time. “I joined Assurance and was assigned to the asset management department, which was more by accident than design at the time. However, I quickly recognized that asset management was a growth industry that held a lot of different opportunities and that a chartered accounting qualification would provide a great basis for any professional career in Ireland or internationally” she recalled.

Ruane had a lot on her plate as she was learning the asset management industry, assisting clients with their audits, and studying for her professional qualifications exams, but after she passed her exams Ruane expressed her interest in supporting the development of young PwC professionals facing the journey she had just completed. . “Every year, we receive training on both technical skills and soft skills, and when the opportunity to get involved in the learning and education department presented itself, I took advantage of it,” said Ruane.

She trained and worked as a tutor in the learning and education department for about two months where her role involved teaching the intensive training course to new associates. Ruane enjoyed training so much that she continued to teach courses for the next four years. “At one point, I had trained the same group of people for three years in a row at different career levels, which was an extremely rewarding thing to do,” Ruane noted.

As a result of her commitment to training and on the job coaching, Ruane recently received a coaching award to recognize her developmental impact. “I benefitted greatly from coaching, and it is something that I have always believed strongly in from my first day at PwC,” she noted.

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Thought Leader: TJ Huntley, Managing Director, Internal Audit, Citi

TJ HuntleyThis month, TJ Huntley, Managing Director of Internal Audit at Citi, celebrates 22 years of working in the financial services industry. She remarked, “This industry allows you to make a difference with customers and clients and simultaneously engage in various analysis of key risk, independently assess the design and operating effectiveness of key controls, and engage in various operational process initiatives.”

As the financial services industry has evolved over the years, so has Huntley. Throughout her career, she has always embraced change and new challenges. This, she noted, is a key component of professional growth and development. Huntley advised, “You cannot survive as a leader if you are not equipped to handle changes that may be required in your strategy, vision, or leadership style. Innovation requires change.”

Huntley added, “You have to believe that you can contribute at a fast pace in an environment full of change, like the financial services industry, where so much is happening from a regulatory perspective.”

Navigating the Regulatory Environment of Financial Services
According to Huntley, the challenges presented by regulatory compliance are currently a key focus for senior level executives in financial services. “Right now, various organizations are going through a series of transformations, looking at what they do and figuring out how to do it better. Having a strong and independent internal audit department is important for interpreting, assessing, and identifying the gaps within an organization, and advising the boards on the risks and independent audit assessments associated with different business practices.”

Regulators have what Huntley referred to as heightened expectations for large national banks and federal savings associations to strengthen the minimum expectations and force organizations in the financial services industry to look at their risk management practices, which include assessing the controls to mitigate risk and demonstrating sustainability of those controls. “These expectations are driving the actions of all the critical banks,” said Huntley.

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Movers and Shakers: Nicole Douillet, Vice President, Credit Suisse

 

women smilingAccording to Nicole Douillet, Vice President, Credit Suisse, when you are young and high achieving coming out of college, entering the workforce can be a difficult transition, especially in an environment like Wall St. “It can seem disappointing if your career trajectory is not progressing as quickly as you imagined, but it is important to remember that a career path is very rarely a straight line,” advised Douillet.

“Take a breath, have patience, and look at the bigger picture,” she added.

Douillet was the first woman hired on the block trading desk at UBS in 2000. “My career in trading has been pretty tumultuous since I started in 2000,” said Douillet. “In fact, my very first day on the UBS desk was the last day the NASDAQ 100 closed above 4,000,” she continued. Douillet left UBS to pursue a job in quantitative trading at Credit Suisse where she eventually moved to the systematic market making group. She said, “I have been able to see a lot of different cycles in the markets from the beginning of 2000 through today.”

In 2007, Douillet was promoted to VP a year ahead of everyone in her class and was selected to be a part of the inaugural class of Credit Suisse Emerging Leaders program. Through this program, Credit Suisse identifies high potential associates and vice presidents and tasks them with creating solutions for problems the executive board is struggling with.

“My group was given the question, ‘how does an investment bank push innovation?’” said Douillet, “which is difficult considering the regulatory environment in which investments banks operate.” The challenge was to figure out how to inspire innovation among employees while staying within the regulatory framework. Douillet explained, “We devised a system of encouraging and rewarding innovation and presented our idea to the senior leaders running the program. The idea was rolled out as a pilot program in the IT division and later became a bank wide initiative due to the success of the pilot.”

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Movers and Shakers: Maya Venkatraman, Vice President, Senior Research Analyst of ING U.S. Investment Management

women on boardsWhen Maya Venkatraman, Vice President and Senior Research Analyst at ING U.S. Investment Management graduated from college with a degree in Painting & Fine Arts, she never envisioned a career path that would lead her toward financial services. “There is no road map in the arts the way there is in many other fields,” she said “and I was fortunate enough to recognize this as I was finishing up my undergraduate degree.”

Being raised in a family of entrepreneurs, Maya developed an interest in how businesses run very early on. When she realized a career in the Arts was not her calling, Maya decided to attend business school at Cornell where earned her MBA with a concentration in finance. She explained, “Finance seemed like a really natural fit for me since I love numbers, the story they tell, and the picture they paint about a business.”

Career Path

Although she was ready to begin her career in finance, Maya realized that securing a job in the industry might be more difficult because she lacked the job experience that many other MBA graduates have. She persevered, however, and continued to network until she found the perfect opportunity to get her foot in the door. “I was lucky enough to meet some senior executives from ABN Amro during a trip to Holland in my first year of business school and I was offered a summer internship,” said Maya.

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Thought Leader: Pamela Ravare Browne, National Chief Operating Officer, ALPFA National Office

Pamela Ravare Browne

“I consider myself to be a southern girl with big dreams and a lot of faith that they would come true,” said Pamela Ravare Browne regarding the career journey she embarked on before joining ALPFA as the Chief Operating Officer in 2010. She continued, “I have been very blessed as an executive leader with over twenty years of professional experience to utilize my skills and talents as well as my passion for non-profit.”

Ravare Browne was born in California, but spent her childhood in Germany. “This was my first introduction to the international world and gained the perspective that the world is so much bigger and broader than what we see,” she recalled. After growing up overseas, Ravare Browne returned to the United States and completed her undergraduate degree in Marketing and graduate school education at Louisiana State University, earning an MBA with a concentration in Marketing and International Business.

An Unlikely Career Path

“I recognized my desire to pursue higher education and became very passionate about it after being one of the few members of my family to complete a MBA degree,” said Ravare Browne. She continued, “I worked in the corporate arena for a few years at General Motors, IBM, and Proctor and Gamble in the marketing division at each firm.” While Ravare Browne felt very privileged to be working at these Fortune 100 companies, she felt like she was not tapping into her true passion. She explained, “There was something from a contribution standpoint that wasn’t quite gratifying for me.”

After spending some time in China, Ravare Browne came back to the United States and accepted a visiting professor position at the University of Miami-Ohio and began to consider the option of returning to school herself to pursue a Ph.D. “I realized that I loved sharing knowledge and giving back to younger individuals who needed guidance and mentoring,” she said. Ravare Browne continued to pursue her teaching career, accepting positions at other universities across the country, including the University of Dallas. Here, she became the Director of the Pre-MBA program where she had the opportunity to interact with international students from over ninety countries.

Within years, Ravare Browne was promoted to become the Executive Director of International Relations at the University of Dallas. This appointment set the stage for Ravare Browne to spend a lot of time working abroad in different countries facilitating the process of getting international students to come to the United States for their graduate education. “I fell in love with working in a non-profit and academic arena,” said Ravare Browne.

Once again, she started thinking about the possibility of furthering her own education by earning a doctorate, but these plans were placed on the backburner when she was approached by The National Society of Hispanic MBAs, ALPFA’s sister organization, where she accepted a position in the office of the CEO.

Ravare Browne was eventually approached by ALPFA, and three years ago, she moved out to their headquarters in Los Angeles to serve as the Vice President of Strategic Initiatives and was quickly promoted to her current position as Chief Operating Officer. She said, “My journey has been a fabulous mix of corporate American, academia, and non-profit.” She attributes her success in all of these different fields to the cross-functional skills acquired in business school, but ultimately Ravare Browne knew she would be the most effective in the industry for which she is the most passionate. “I found my niche in the non-profit sector because I had the desire to give back,” she explained.

Carrying Out ALPFA’s Mission

“The mission of ALPFA to build Latino business leaders is very clear,” said Ravare Browne, “and I was very attracted to the work ALPFA was doing, especially in the graduate space.” With 22,000 professional and student members, 41 professional chapters, and 120 student chapters, ALPFA is not only the largest Latino business organization in the United States, but also the oldest. “We build leaders through the work that we do,” explained Ravare Browne, “and ALPFA is a safe space for our members to develop their leadership skills and take on professional roles that may not be available to them yet within their own companies.”

Ravare Browne is proud that ALPFA is able to develop leaders who can then go on to work for some of the biggest companies in the world. “We provide talent to major corporations and they view ALPFA as the premier organization for recruiting Latinos in accounting, business, and finance,” she said. “On the other hand, we also bring in the best of the best in executive leadership to our programming. Our members are exposed to top leaders from many different industries.”

Women of ALPFA is one of ALPFA’s core programs that was established about ten years ago and has been instrumental in developing Latina business leaders through networking, training, and development. “We are continuing to expand our programs to serve our female members,” said Ravare Browne. She noted that fifty percent of ALPFA’s national chapters have female presidents.

ALPFA began as a professional organization that evolved to include programs for students at the high school, community college, and university levels. ALPFA also has over 2,000 members who are in graduate school. “We have outreach programs that impact all levels of the pipeline,” said Ravare Browne.

Career Advancement Tools for Latino Business Leaders

According to Ravare Browne, any non-dominant group will face challenges in their professional careers. The mission of ALPFA is to equip Latino business leaders with the tools they need to advocate for themselves and move forward in their careers. “Communication and relationship building are two hurdles that our members encounter, especially our student members,” said Ravare Browne. “Learning how to network as a professional in a room can be intimidating for anyone. It is a common anxiety, but a very real one that can hold someone back in their career if they don’t master these skills.”

One of ALPFA’s goals is to have a positive impact on the percentage of Latino leaders at the highest corporate levels. This underrepresentation results in a somewhat limited network for emerging leaders in the Latino business community. Ravare Browne said, “ALPFA helps to tighten these networks and helps members facilitate valuable business relationships and connections.”

Ravare Browne places a lot of emphasis on the importance of sponsors to the career advancement of high potential talent, and this is a message she works hard to deliver to the members of ALPFA. “Many of our members don’t have that inside edge, so we provide mentoring and coaching in addition to connecting them with individuals who will be sponsors for them within their own companies,” explained Ravare Browne.

She continued, “Culturally, it is not common for Latinos to self-promote themselves. By creating this mentoring and sponsorship concept within the organization, it helps them to see the importance of having both in order to advance in their career.”

Going forward, Ravare Browne hopes that ALPFA will continue to grow and evolve as much as it has since it was established 41 years ago. By continuing to focus on building strong executive leadership programs, she is confident that ALPFA will be increasingly instrumental in ushering strong Latino business leaders through the leadership pipeline over the next 40 years and beyond.

The Glass Hammer is celebrating Hispanic Heritage Month by featuring profiles of Hispanic Women Business Leaders all week long!

By Michelle Hendelman, Editor-in-Chief

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Movers and Shakers: Karen Catlin, Developing powerful women leaders in the tech industry

working on a computerIn college, Karen Catlin chose to major in computer science at Brown University, despite the fact that she was not extremely familiar with computers. But as it turned out, Catlin discovered early on that she enjoyed the challenge presented to her through her computer science studies. “I enjoyed solving problems and I loved math, so it was a nice combination that allowed me to explore problem solving techniques based on mathematics,” said Catlin.

After a successful career working as a senior executive in the technology industry, Catlin is now focused on making sure women working in tech today have the resources to be successful. “I want to make sure women in tech are not opting out of the industry for the wrong reasons,” explained Catlin. “I want women to feel empowered, educated, and encouraged to have the career that they aspire to.”

Highlights in Catlin’s Career

After graduating, Catlin accepted a job at Brown researching hypertext, which was an innovative function at the time. “This was a great opportunity for me get involved with this research that was growing at the time,” explained Catlin.

Catlin moved to London with her husband, who is originally from England. Here she had the opportunity to work at a Hitachi Research Lab that was based in the UK. “It was a great experience not only working in the UK, but also working for a Japanese firm,” Catlin said. “I highly recommend that everyone gains some international experience if they can. It teaches you the skills that you need in order to be effective in different environments and different cultures.”

Although her experience working abroad allowed Catlin to gain valuable knowledge and add essential skills to her toolkit, she and her husband, who is a software developer, both felt like if they were going to work seriously in the technology industry, there was only one place for them to be. So, they packed their bags and headed back to the US with their sights set on Silicon Valley.

Catlin immediately found a job working for Go Corporation, a company that was working on tablet technology long before anyone else. She recalled being intimidated at the time even though she had a great technical background and education in technology. “If I knew the term ‘Impostor Syndrome’ at the time, I would have definitely said that I had it,” said Catlin. “I wasn’t sure I was up to getting an engineering job, so instead I got a job writing software and documentation that would teach other engineers how to write code.”

While she loved teaching other engineers, Catlin also discovered that she also enjoyed the challenge of getting things organized. She explained, “At the time Go was experiencing a lot of changes to their software specs, and they needed someone to guide the development team through this process. So I become involved in technical project management. I transitioned from being a software engineer to a manager at that point.”

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