Tag Archive for: BlackRock

Kristen WaltersWhen Kristen Walters, Managing Director at BlackRock, started her career, mentors in finance told her that she needed to learn accounting because it was the “language of business” at the time.

Studying accounting gave her an entry into finance with a technical skill that opened the door to a long career. “Today’s technical language is computer science and coding,” says Ms. Walters, advising young women to make sure their technical backgrounds include math and programming skills.

“What was true when I started my career remains applicable now. Women should consider technical fields where there is growth and a long runway.” While she believes it is imperative to study a discipline with broad applicability, Ms. Walters acknowledges that successful careers often include an element of luck, coupled with a strong work ethic and intellectual curiosity. She has also benefited from male and female mentors who have helped guide her career and give her opportunities to learn and grow.

Building a Solid Career in the Field of Risk

These principles have served Ms. Walters well. After graduating with a degree in accounting and economics at the University of Massachusetts at Amherst, she started her career as a financial analyst in Supervision and Regulation at the Federal Reserve Bank of Boston.

At the time, there was a significant banking crisis in the Northeast, and she was able to spend time “in the foxhole” and learn valuable risk management skills that are difficult to learn in normal market conditions. She spent more than five years at the Fed learning about interest rate, credit and liquidity risk in lending and securities portfolios, while earning her MBA in finance at Babson College. In 1993, she joined KPMG’s financial services consulting practice, where she focused on risk management engagements working for a PhD Economist who was Paul Volker’s right-hand man when he was the chairman of the Federal Reserve Board.

She eagerly embraced the opportunity to learn derivatives and spent the next several years working with cross-functional teams on risk assessments for large international banks with trading operations in the United States. She notes that in the mid-90s, risk management was not an established sector and she was lucky to find an opportunity to combine her quantitative skills with her ability to communicate and understand financial markets. “I worked closely with financial modelers who typically had advanced degrees in applied math. KPMG’s quants would explain complex models to me, and I would communicate how the models worked with traders, risk managers and boards of directors,” she says. “They needed someone to help translate complex valuation and risk concepts to clients, and even though I am not a mathematician, I am analytical with a grounding in stats and calculus, so I was able to learn how models worked with guidance from colleagues with technical expertise.”

Ms. Walters has been a risk manager ever since, including a challenging period helping to manage firm-wide market risk at Goldman Sachs during the financial crisis. “It was a ‘trial by fire’ time, where everyone had to stay composed under a tremendous amount of pressure,” she says, adding that she led the first Fed stress testing exercise for the market risk team.

Ms. Walters has worked at BlackRock for 10 years focusing on risk management and analytics. She is currently the Chief Operating Officer of the firm’s global risk management function, where her team leverages BlackRock’s Aladdin trading and risk management system. And, she is currently working with software developers and risk managers to enhance risk management capabilities in Aladdin. She has helped provide risk managers with tools to code in Python to build libraries to access data in Aladdin directly, a trend she has observed occurring across the industry. “It is very exciting because data and technology systems used to be prohibitively expensive with a big learning curve. The advent of big data and open source technology, along with increased computing power, has made data and technology cheaper and more accessible.”

Using Resources to Navigate the Business

Ms. Walters noted that over the years her development focus changed—in her 20s and 30s it was easier to advance with the right technical and communication skills, combined with tenacity. But the work environment becomes more complicated once you reach the age of 40 and above, because your influencing skills need to improve markedly when you start to take on leadership positions.

“There is an element of needing to adapt to the team; I am outspoken and candid and that worked earlier in my career, but when you become more senior, particularly in a male-dominated space, you have to remember that what you say is not always as important as how you say it.” And, the bar is higher for women relative to technical skills, competency and communication and influencing skills.

Navigating male-dominated environments has presented challenges, but she appreciates groups like the Women’s Leadership Forum at BlackRock which provided leadership training and peer networks to add to her toolkit. She says that in the mid-90s, conscious bias against women was relatively common, although she rarely personally experienced it. She thinks this is because she was good at selecting companies and managers who were supportive and open-minded. Today, gender bias issues can be difficult to raise because most men are genuinely and consciously trying to develop diverse teams. And, they are often unaware of “unconscious” biases they are exhibiting.

Ms. Walters noted that many of her male colleagues are actively trying to foster diverse and inclusive teams. She has also found that establishing a strong network of women is critical to success in the finance sector. While not every company provides that type of support, she encourages younger women to establish their own networks. “Many women hesitate to ask, but they might be surprised how willing both men and women are to help,” she says, noting that when she has reached out to senior people, 90 percent of the time they have been happy to spend time and help—and she now does the same.

by Cathie Ericson

Stephanie Epstein“Find a passion that you will get excited about every day,” recommends BlackRock’s Stephanie Epstein.

She finds that young professionals are often overly focused on job titles, rather than the job function itself. For example, she found herself debating between two choices—investment banking or consulting—so she focused on determining which activities she most enjoyed and was best at, such as problem-solving, which helped clarify her career goals. “Have an open mind as there are so many opportunities available today that allow you to be creative, whether it’s trading operations, technology or marketing,” she says.

A Career At One Firm, Marked By Different Roles

That advice has served her well over the course of her career. Epstein joined BlackRock, a leading global asset manager, in 2002, but thinks about her career in four distinct phases even though they were all at the same firm. She first joined the firm’s institutional client business, working mainly with U.S. pension plans, which she said afforded her the opportunity to really learn the ecosystem of asset management. Then from 2005 to 2010, she assumed a more operational role, assisting with efficiently integrating the different corporate acquisitions that BlackRock was making to build out its capabilities; it was then that she also learned the inner workings of Aladdin, BlackRock’s risk management technology.

Her third phase was as chief of staff to the president, where she led a team who managed business activities on behalf of BlackRock’s president, building out the role, as she says, “from a white sheet of paper.” It was during that time that she made a lasting impact on the firm’s culture, which she describes as its “secret sauce.” One effort she’s particularly proud of was instituting a firmwide rewards and recognition program that enters its sixth year this summer. The awards are designed to honor employees who embody the firm’s principles, recognizes those who foster an inclusive culture or are excellent people managers.

“It’s a chance to acknowledge amazing colleagues who are great examples of our culture,” Epstein says. “I am proud to see that it gets stronger every year.”

And her fourth and current role is as Chief Operating Officer for BlackRock’s global marketing department, where she is responsible for helping accelerate its transformation to be more data driven. “The marketing world today is so exciting; we are on a journey to articulate our purpose and embed it in everything we do, both externally and internally,” Epstein says.

“Externally, we are focused on helping more people experience financial well-being. From a marketing standpoint, we do that by creating different types of content that prioritize story-telling on a human level to present the empathic side of our brand. Then internally, we want to help our employees connect their strengths back to BlackRock’s purpose of helping others experience financial wellness,” she explains.

Epstein is fascinated by how brand voice can impact the business. Her team recently spearheaded the launch of a new brand identity that incorporates color, typography and tone that all work together to present what she calls a “category-busting look and feel.” While most financial services firms rely on blue tones, BlackRock’s new look breaks out of that mold and leans into black and warmer colors, like orange and yellow. In addition, they are using real people in their photography, which has resonated well and helped strengthen connections with clients, she says.

Paying it Forward to Increase Diversity

Epstein has been fortunate to have been surrounded by amazing women who have acted as role models and sponsors. Now she pays it forward by helping develop women in leadership roles.

One group that has been helpful to her is BlackRock’s Women’s Leadership Program, which helps high-performing women advance their careers. “It is specialized to women with aspirations to make a bigger impact, and it is tremendously helpful for the cohort of women who have been through it, both for sponsorship opportunities and for the ability to network.”

In addition, the Women’s Initiative Network, now in its 12th year, is one of the firm’s most sophisticated employee networks, and she notes another important diversity-related program called “LEAD,” for Leadership Excellence and Development, which is designed to help build out the company’s bench of diverse leaders.

“Many industries are tackling the issues of diversity and inclusion, and financial services is not immune to challenges, so it’s gratifying to help pave the way to further the advancement of women,” Epstein says.