Mover and Shaker: Julie Moog, Director, Business Information Security Office, TIAA-CREF

Julie Moog Although situations at work will arise where there may not be a clearly defined solution, you can succeed if you do your homework and surround yourself with others who can help you. Julie Moog, TIAA-CREF, learned this advice while progressing in her career. “You have to be willing to take on big unknowns and new opportunities. If you face challenges head on and come to the table prepared, you will come out on top.”

Moog began her career as an intern with Ernst and Young’s technology risk services department, which then translated into her first full-time role post-graduation. She spent the next five years there handling a myriad of responsibilities from internal audit to regulatory compliance to vendor management for several financial services firms. The work often had to be completed quickly and under pressure since she was with the clients for a brief amount of time. “I loved being a consultant because it gave me deep insight into the financial services sector and provided an excellent base from which to launch my career. You have to be a problem solver with quick turnarounds but high-quality work,” Moog says.

Her decision to leave EY presented her with an important learning moment. Leaving a first job that had been such a positive experience is always challenging because it is all that you know. “You may waver over whether you are making the right choice,” she says, “but in hindsight it was the best thing that I could have done.”

Moog then became an information risk manager within the investment bank side of JP Morgan Chase, supporting emerging markets for the Americas. The new role entailed frequent travel to South America and fascinating new learning experiences dealing with international regulators and requirements.

She was given the opportunity to oversee a strategic front office application that the firm was deploying across their fixed income, currencies and commodities platforms. She helped design and implement the controls, before walking international regulators through the control suite that they had developed. Moog then moved into the corporate risk management team where she was the global lead of application assessment services, rolling out solutions firm-wide.

Tackling New Challenges

From there she went to work at TIAA-CREF within the IT risk management team. She created the BISO (Banking Information Security Office) organization, acting as a liaison between information security and both technology and business partners. The goal of the BISO is to work with senior technology leaders and their business partners to understand risk and cybersecurity topics, from regulatory requirements to the types of services provided by the greater team.

This past December, Moog was promoted to the Information Security Officer for TIAA-CREF’s Trust Company in addition to continuing to head the IT BISO organization. “It’s a great opportunity and challenge that I’m looking forward to,” she says, adding that although she had been in the risk space and security officer role for many years, she never had this level of responsibility. Moog is responsible for the strategic direction of the entire program and reports to the board of directors. “I’ve worked closely in the past with the CIO and CTO but I have never shared in the boardroom on a day-to-day basis. This elevated level of responsibility is an exciting new phase for my career.”

Mentoring and Sponsorship

Although she hasn’t had a formal sponsorship arrangement, Moog has benefitted from informal relationships over the years, starting at EY where there was a strong community of women in all different phases of their careers. “I continue to leverage that network in seeking advice on career and personal choices,” she says adding, “You have to view any mentoring or networking relationship as a two-way street.”

To create a strong community in her current role, Moog and her co-chair launched TIAA-CREF’s Information Security Women’s Leadership Group in 2015. The group’s objective is to build strong women leaders within the cybersecurity team. The group offers education and training, community outreach and networking opportunities. “We wanted a way to engage with each other since we’re in different locations,” she says.

The group has had a successful first year, focusing on both technical hard skills and soft skills for employees, as well as planning a variety of events that are open to everyone in the company. In addition, they organized a Cyber School Challenge for 600 students in the Charlotte area that discussed cyber bullying and issues around creating a positive digital footprint – a program which they intend to expand this year.

Balancing Career and Home Successfully

While there were many moms who worked in the community where she grew up, her own mom stayed at home while Moog and her siblings were in school. When Moog entered the workforce as an intern, she remembers noticing the women who held the title of partners. “Something clicked in me, because I had never really thought about where my career could take me. It was eye-opening to get that long-term perspective that women can succeed in both their personal and professional lives.”

Moog’s father was the primary breadwinner, but she recalls that he was still present in their lives, prioritizing the importance of being home for dinner and coaching teams for her and her siblings. “His work/life balance and work ethic both really stood out to me. He excelled professionally and maintained a high-quality, ethical career path and choices, but was still present in our lives,” Moog says.

As she is newly establishing her family, she strives to emulate his path. “Your career is important but family always comes first and in our fast paced, 24/7 society you can sometimes lose sight of that.” Outside of work, Moog has one focus – her son William who is 18 months. “My husband and I are consumed, and we love every second of it.”

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Can Stock Exchanges lead the charge on board diversity?

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Career AssetsThe Paul Hastings law firm recently released the third edition of, Breaking the Glass Ceiling: Women in the Boardroom, a study that focuses on the role that stock exchanges and their listing policies can play in achieving gender parity in boardrooms around the globe. Exchanges can help in the march towards a more diverse boardroom by including diversity figures in their listing requirements and/or punishing companies who don’t comply. Like any diversity initiative, the important question is, does it work?

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Leading an ERG or a network? How do you get recognized for your work?

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Business meetingDo you lead a women’s network or other Employee Resource Group ( ERG) at work? If so, you probably know that there is real work and time needed for this endeavour to be successful. So, how do you use this opportunity to develop leadership skills and then get recognized for this work?

My first piece of advice is to communicate what you are doing so that senior people can see your leadership skills. This is a good time to ask yourself, is this group institutionally supported? One way to check if it is, is to look at whether it is mandated from the top and has actual participation from leaders and managers in a meaningful way. If it is pure grassroots from the “bottom up” chances are you are not on senior people’s radar for the work that you are doing. Also worth considering is the question – is this network connected to the talent strategy? if not, wine and cupcakes are fine, but don’t expect to be the next CEO because of it.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

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Voice of Experience: Joan M. Dillon, Senior Equity Analyst, Voya Investment Management

Joan M. Dillon“The only barrier to success in the financial industry is if you aren’t willing to work hard,” says Joan M. Dillon, an equity analyst at Voya Investment Management. “Hard work will always pay off, but the puzzling part is that you don’t know when it will pay off. It might not be at your current company or division, but it will happen eventually.”

Dillon has been a healthcare equity analyst for the past 24 years, 17 investing on the buy-side. It was a path she pursued partly based on an interesting college course on investing and portfolio management. A friend mentioned that Dillon was “really good at doing homework,” a skill honed through many hours logged in the library. “This concept resonated with me, and I decided that I should pursue a career in which you never stop learning; where focus and dedication matter; and where complicated projects are the norm – that’s a financial analyst,” Dillon says.

Prior to joining Voya, she was a senior analyst assigned to the health care and consumer staples sectors at Equinox Capital Management.She also served as health care analyst with Dreyfus Corporation, JPMorgan and CS First Boston.In the Wall Street Journal’sAll Star Analyst Survey for 1997, Dillon received the top award as “Best Stock Picker in Health Care Services”.

Her interest in the field is buoyed through the research she does on pharmaceutical and biotech companies, where she learns about new therapies in drug development, makes financial models on the earnings opportunity and calculates the stock’s potential value.She cites several new therapies targeting cancer and Alzheimer’s disease that are in late stage clinical trials and could be on the market helping patients over the next two to three years. “When people find out that you analyze health care companies, they often tell you about the medicines they take and ask you if there’s something new or better coming. So I can be pretty popular at a BBQ,” she says with a laugh.

Advice for Moving Up

Dillon knows the value of keeping your eyes open for opportunities, whether it’s asking your manager for more responsibility or a promotion, spending time working on a team you haven’t worked with before or raising your hand for new projects. She advocates settingprofessional goals every year and viewing your career in annual increments. Sometimes achieving the goal can mean you have to take a class after work or get an advanced degree, as she did, earning her MBA while working full time at an investment bank. Or, it might mean you have to join a new firm to work with different people and gain new experiences.

She also underscores the importance of taking the time to deliver your best work. No matter what the assignment, Dillon recommends over-preparing and practicing, especially when you are presenting to a group, and she always advises people to view their work with a critical eye. “Your work is you. Triple check it because it should always be the best it can be.”

That advice applies at every stage, but Dillon says that especially when you are new, you should be extra cognizant of the impression you are creating. “You’re the person who has a lot to learn so you should always be early to meetings – whether you’re walking in or dialing in. That shows interest, initiative and that you care,” she says. “And those are some traits that help lead to success…no matter what your level.”

By Cathie Ericson

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Perspective Taking: How to Utilize It & Benefit from It

Sad businesswomanDo you ever find it difficult to make a colleague see a point of view that to you seems obvious? Do you ever struggle through rounds of contentious negotiations in which a “meeting of the minds” seems impossible?

It could be that you are expressing yourself in a way that makes perfect sense to you, but not to those who you are trying to communicate with. Often someone involved with in-house dispute or adversarial negotiation cannot see the same solutions that a person standing outside the situation can. Sometimes it is necessary to consider a problem from a different vantage point.

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Why Talk is Expensive When it Comes to Boardroom Diversity

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Business meetingIf you’re tired of seeing headlines about the financial advantages and growth opportunities that women executives in the boardroom could deliver to businesses, maybe it’s time we flip that conversation on its head.

As much as highlighting the potential that companies could realize if only women were in the decision room, recent findings quantify the tremendous losses that companies are bleeding right now by their absence. The lack of women in boardrooms and executive positions is, plain and simple, being identified as self-sabotage for organizations.

Male-Only Executive Boards Create an Opportunity Cost

Recent research by Grant-Thorton has revealed that the opportunity cost for companies with male-only executive committees in the S&P 500, FTSE 350, and CNX 200 across the US, UK, and India was a whopping US$655 billion in 2014, and US $567 billion in the US alone, or 3% of GDP. The loss results from lower return on assets.

It turns out that talk is not cheap. When it comes to gender diversity at the executive level, talk alone is very expensive. (As is “action” that is PR-strong but falls short of robust follow through on outcomes.)

Only 35 of US S&P 500 companies have at least one woman executive in the boardroom (a far lower ratio than UK or India), but those companies with female executive presence on the board outperformed the all-male executive majority by 1.91%.

Francesca Lagerbeg, global leader for tax services at Grant Thornton said that corporate culture “kick(s) the can down the road” when it comes to board diversity not because they don’t know it’s necessary, but out of short-term fears of what it takes to implement real change.

“These companies are suffering now,” Lagerbeg says. “A lack of action now will make it all the more difficult to respond in the future when both problems are likely to be more acute.”

Executive Women in the Boardroom Equal Better Decisions

What’s noteworthy about this study is it hones in specifically on the presence of at least one female executive within the boardroom, holding female non-executives aside, as plumping up boardroom statistics mostly with female non-execs (UK) still leads to power imbalances on decisions.

“The research clearly shows what we have been talking about for a while: that diversity leads to better decision-making,” said Lagerbeg. “We only looked at listed companies in three markets and the figures are compelling. Now imagine extrapolating the results for all companies globally.”

The International Monetary Fund (IMF) recently asserted that more women on the boards of financial institutions leads to stability. Iterating opportunity cost, the IMF report states, “Women’s financial exclusion limits the growth-promoting potential of finance and it may also prove costly in terms of lower financial stability.” The authors wrote “…on average, stability is significantly higher in banks with a higher fraction of women in the board of directors.”

Research has also demonstrated that companies with a compelling track record of promoting female executives consistently perform better across 18 measures of profitability.

Despite This, Gender Parity Is A Long Way Off

It’s contrary to the nature of businesses not to evolve when compromised operational strategies lead to loss, but that’s happening on a macro level.

It will take 28 years to achieve gender parity in the boardroom at the present rate of change and that’s not even specific to executive seats.

Forbes contributor Sabina Nawaz asserts that real change will take more than current low levels of consistent jogging towards an abstract goal. Nawaz argues it takes real intensity, including: honest assessments of the presence of women in leadership roles, programs to meet quantifiable metrics by a determined date, and transparently published results. But too many companies are still talking and denying instead of committing.

What If You Don’t Want to Wait?

What about women who want a board seat and don’t want to wait until 2042 before it might be fair game? What about women who don’t want to wait for their company to catch up to the business impact of her voice?

Slow progress is not the same as no progress. This year, there are 11 women executives that are new to Fortune’s 2015 list of Most Powerful Women. Women are gaining ground on leadership positions within boards as well as representation on the committees that select new members.

Just because many companies are self-sabotaging their growth does not mean you have to do the same. If you want a board seat, beginning to make your bid is far better than biding your time until it’s easier to do so.

Forge Your Connections

Develop your connections to existing board members and seek sponsors. The recommendation of board members is the strongest factor in new member selection. If you don’t know the board, it’s unlikely they know you. Take the risk of going beyond your comfort zone with connections.

Be Visible

Janice Ellig, chair of the Corporate Board Initiative of the Women’s Forum of New York, recommends to “pat yourself on the back in a very visible and confident way.” Ellig advises women to “value their ambition” and “stand up and make it known” that you want a CEO or board position.

Actively Seek

Jan Babiak suggests that since 70% of board roles are attained through existing board/management networks, it’s important to cast wide. Connect with high-level professionals outside of your immediate field of work because opportunities may be found where you’re not looking.

All in all, it’s a wake up call to companies: Waiting for gender executive diversity to get easier? It’s a strategy that is costing you.

By Aimee Hansen

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Professional Women in France: The Chutes and Ladders

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diverse women in the boardroomHow easy is it for French woman to climb the corporate ladder in modern day France? France is currently a regional leader when it comes to wage parity and the participation of women in top corporate positions. However there is still much that needs to be done to reach true gender equality in the French business world. Much of the recent work done by France to reach equality was started in 2011 when France officially set quotas regulating the amount of women present in directorial and supervisory boards on large French companies. The quota aimed for 20% female participation by 2012 and 40% by 2017. And while some companies and political bodies are still struggling to achieve the 2012 goal, several other large companies have hit the mark and are well on their way to the 40% female occupancy mandated by 2017.

Najat Vallaud-Belgakem, the French Minister of Women’s Rights said that quotas at top tier positions are only part of the solution. She cites training and increased opportunity at the bottom rungs of French companies are what’s truly needed to change French society. Currently, French women are over-represented in part-time jobs which have little chance for career advancement.

And of those women who are well represented, they seem to be concentrated in a few key areas such as the retail and service industries. Vallaud-Belgakem recently said that only 12% of France’s working population is employed within a mixed gender profession. This is evidence of a strong culture of professional segregation alive in France today. Most French industries are either overwhelmingly male or female dominated.

French politics today remains, like certain industries a definite old boys club. The Assemblée Nationale, the Lower House of France’s congress, remains resolutely male, with only 18 per cent of seats held by women. And with the introduction of the quotas in 2011 some big parties have shown they prefer to pay fines rather than introduce the mandatory numbers of women to their ranks.

A Socialist woman politician, who asked not to be named, recently told the Independent that macho attitudes remained dominant in French politics, even on the supposedly progressive Left. “If a man makes a mistake, he’s a poor politician or a poor manager. If a woman makes a mistake, then she is the mistake. She should never have been appointed in the first place.” This attitude is characterized by an incident where Cecile Duflot, the former Housing Minister, appeared in the National Assembly wearing a white and blue summer dress, she immediately received catcalls from other members of the national assembly. The anonymous Socialist politician said: “It is difficult for some French men. But the world is changing, whether they like it or not.”

This seems to characterize a prevalent belief in French society that women are not suitable for leadership. Florence Montreynaud, a leading feminist activist in France stated,“It is still very difficult for a woman to be accepted in a position of power in this country. It may not always be easy for women elsewhere but it is very, very difficult in France. Here, if a man has a strong personality, people say: ‘Isn’t he a powerful character?’ If a woman has a strong personality, they say: ‘isn’t she a difficult person? Isn’t she impossible to work with?’” Montreynaud says this feeling is sometimes characterized in the way French media refer to prominent French women. “Have you noticed, that prominent women in France are called by their first names? It is always Segolene, not Madame Royal. It is Atomic Annie, not Madame Lauvergeon. In a whole page of articles in Le Monde about Madame Nougayrède’s departure, she was constantly referred to as Natalie. That disgusts me. It is way of diminishing people, infantilizing them.” When it comes to high power business roles this attitude can make it hard for women to be taken seriously. “What is very difficult in France is for a woman to be both powerful and feminine. They have to dress like men, with severe suits and short hair, if they want to be half-way accepted,” said Montreynaud.

The present reality and the future progress

But attitudes in government and business seem to be changing. Initially many high profile businesswomen opposed the encroachment of quotas. Some believed that the tight deadlines would result in a wave of unqualified women into high level positions and result in even more discrimination. But after years of trying to change what is seen as the old guard, many now see the quotas a something of a necessary evil. Anne Lauvergeon, the chief of the nuclear power giant Areva said, “The situation in France is abnormal. If we cannot manage otherwise then let’s make things move with quotas.”

Since the introduction of the quotas back in 2011, the rate of women serving on boards of directors or supervisory boards of prominent CAC 40 companies rose by 7.4 points. In just 5 years this rise has tripled the amount of women in these key advisory roles. According to the Ethics and Boards Cabinet, on the 1st of June 2014, 30.3% of boards of directors and supervisory boards within CAC 40 companies were women. France as a whole has had the largest increase in its share of women in governance roles out of all countries within the European Union with an increase of 17.4%.

But despite the progress in general governance bodies within large French companies there is still a long way to go when it comes to the feminization of French executive boards. Between September 2013 and June 2014 the rate of women in CAC 40 companies and SBF 120 companies increased only 0.3 and 0.1 points respectively. This puts these executive boards as of June 2014 at a low 10.3% and 12.1%.

By Ben Rozon

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Virtual networking, does it work?

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woman on the phone featuredLinkedIn and other online networks are really good ways to maintain your contacts and yes some people do accept connections from people they don’t really know but the fact remains that humans still prefer actual relationships over virtual ones when it comes to getting business done. It is necessary to have a digital presence, think of it as an online resume and personal branding plays a role, but it is what you do with those connections that matter. Ask people to lunch, coffee and in-person networking events so that you can explore mutual interests because fruitful relationships that have a quid pro quo is the way to truly succeed, advance and make lasting contacts.

By Nicki Gilmour, Executive Coach and Organizational Psychologist

Contact nicki@theglasshammer.com if you would like to hire an executive coach to help you navigate the path to optimal personal success at work

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Voice of Experience: Amanda Hindlian, Managing Director, Goldman Sachs

Amanda Hindlian“The best careers sit at the intersection of what you’re passionate about and what you’re naturally good at – fortunately, those two things tend to go hand in hand.” That’s advice that Goldman Sachs Managing Director Amanda Hindlian has for those thinking about where to start their careers.

“I also wish that at the outset of major career transitions I’d had the hindsight to enjoy the ride a little more – but then hindsight is always 20/20,” she says. “You might feel uncomfortable any time you make a significant change in your career, but try to enjoy that phase because it’s when you’re growing, where you’re adding to your skills and building new relationships.”

Hindlian began her career as a semiconductor equity analyst in the Global Investment Research (GIR) Division at Goldman Sachs where over the course of six years she assumed incremental coverage responsibility. She then accepted an opportunity to work as chief of staff for the global head of Research, and for several years she worked in different capacities with him and other senior divisional leaders, including as chief operating officer of GIR and senior director of the Global Markets Institute.

In mid-2015, Hindlian joined the Executive Office, working with the president and chief operating officer of the firm to develop and implement key strategic initiatives. Later in the year she assumed broader responsibilities in the Executive Office, working with the chairman and chief executive officer of the firm and overseeing the Client Strategy Group, as well as serving as secretary to the Management Committee.

Hindlian is proud of the relationships she’s developed over the years both inside and outside the firm. “The partnerships I’ve formed and mentoring I’ve received from colleagues has been crucial to my success. It’s difficult to describe the accumulation of knowledge that comes from interacting with and being surrounded by so many incredibly smart and talented people.”

Immersed in Content and People

One project Hindlian is working on now that she particularly enjoys is developing content for executives that facilitates their interactions with clients, regulators, the media or policy makers. “I love thinking about what is top of mind in the world and assessing how we can be helpful to our clients by providing them with our institutional insights on major issues.”

She interacts with different divisions within the firm to identify their specific goals and also meets with clients to understand what’s important to them. She then supplements her advice with research to strengthen that perspective.

Another project Hindlian recently undertook was organizing a dinner for more than 20 ministers of finance and central bankers to discuss what they could do to stimulate global economic growth. Hindlian participated in the two-and-a-half hour family style dinner, where participants discussed key issues from political and economic perspectives.

She is also immersed in people-related initiatives and strongly supports the firm’s efforts to hire, retain and promote the best and most diverse people. “I believe our people are our number one asset and we must remain focused on diversity so that our people reflect the world in which we and our clients live.” Hindlian has found value in being involved in the firm’s Women’s Network over the years and is an advocate for programs and initiatives that support an inclusive work environment.

Mastering the Balancing Act

While Hindlian acknowledges that everyone faces challenges balancing work and their personal life, she notes the unique challenges shared by most working moms – particularly surrounding the notion that there aren’t enough hours in the week. She cites a conversation she had with a group of accomplished women at a recent Next Generation Most Powerful Women event hosted by Fortune: “We each had our own journey, but the one commonality we had was that it’s really hard to balance it all on a daily basis. You have to hope that even if you can’t achieve balance every day that you can find it when you look back over a longer stretch of time, and if you don’t feel that way it’s time to reassess. Parenting and working can be challenging, but for me it’s been such an incredibly rewarding combination.”

A Different View of Mentoring and Networking

Hindlian finds that mentoring should happen organically and believes it’s easier to form a mentoring relationship once you have worked with someone on a project or shared a goal, vision or challenge. Otherwise, she says, the mentor doesn’t have any context to provide advice and advocacy. “You will naturally provide the foundation for mentoring relationships if you are a team player and do good work.”

A Yearning To Travel

Before she had a child, Hindlian says she would travel often, hopping on a plane with her husband for a short trip without hesitation. Now, with a 21-month-old she is enjoying her time with him closer to home, although she can’t wait until he’s old enough to join in their family adventures.

By Cathie Ericson

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