By Melissa J. Anderson (New York City)
“The difference between a million dollar account and a hundred million dollar account is a couple of zeros – and a lot of time,” said Holly Miller, Partner at Stone House Consulting, LLC. Miller has a passion for due diligence. Benchmarking and record-keeping, she says, are going to be critical for the success of investment management firms moving forward.
“Due diligence is a big, hot topic, particularly since we all found out about Bernie [Madoff].” she said. “If you look at the investment management industry, we have a poor track record for tracking metrics – metrics on trades per day, orders, how many portfolios, fail rates, etc. …The industry needs to do a better job of benchmarking. What do things cost? What does it take to support the business?”
She continued, “In the past we were able to ignore this because of the high profit margins. But those days are gone. We, as a business, need to do a better job – and benchmarking has become more critical.”